Charged.fm

We have attempted again to make a refund payment. Hopefully this time it will go through

Revdex.com:My bank has insured me credit for my purchase and will be disputed the charge with charged.fm. Charged.fm has two billing cycles to respond to my banks dispute, per the  dispute center from [redacted] bank 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We agreed that the customer was due a refund and apologize for the issues with this ticket seller fulfilling their order. We processed a refund for this order on April ** and sent the customer a refund confirmation. The refund takes several days to process, but we recommend that the customer contact...

their banking institution for a faster processing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

If they indicated that sending a refund check is not possible and their system for giving me a credit on my credit card is broke, then how do I get my money back? I cannot believe them at this point it seems I paid them but they can't pay me back for goods not received. I'm beginning to believe that I've been taken. I'm even willing to receive from them two Yankee tickets in the same seating area. But I need to know at least 3 dates that I can choose from. I have submitted to my credit card company copies of all information but have not heard back from them at this time.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer was refunded in full for this order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I did not receive the concert tickets ordered nor did I receive a refund from charged.fm.  I did file a dispute with my credit card account and will be receiving a chargeback from my credit card provider. 
Sincerely,
[redacted]

Please contact our CEO at [redacted] so that he can gather the information from you to send you a check for the amount due. Our apologies for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We are still waiting to hear when we will be paid for our tickets.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Unfortunately we are unable to provide a refund via any other method.

We are trying to find this sale via the customer's email address because they provided an incorrect order number. Our order numbers are 11 digits, not 7 like the number the customer provided. We also could not find a sale notification, nor any user account using the email attached to this complaint....

We are unsure if the customer has contacted the correct company, however we are willing to resolve this as soon as we get the accurate information. Please provide the correct order number that is given on the sale notification and the email used on your account to make the sale.

"We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[My bank said" [redacted] said it is passed the 128 days to do a Charge Back. Therefore I feel Charge.FM is responsible for my refund as they are the company that took my $316.00 from my visa card.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There are a couple of reasons as to why I am not accepting the response from charged.fm. The first reason is due to the fact that if, as they say, this has been a problem they have known about, and it has affected multiple customers, why did no one contact me about it indicating there was a problem? Why did no one respond to any of my numerous attempts to contact THEM asking if there was a problem? At least five of these attempts were made to the company with no one telling me that I needed to take action on my end. Not only could this have been resolved a month ago, it is highly unprofessional of them to not let their customers know that there has been an ongoing issue that has affected our financial status. I have bills I have to pay. $360 is a lot of money to a lot of people, and I am not exactly in a position financially where I can simply do without that money I spent on what I consider a luxury item. The second reason I am rejecting their response is because this is not something my bank should be responsible for rectifying. It was not something the bank did wrong, nor was it something that someone had fraudulently charged to my card. This is an issue from charged.fm, who did not honor their end of the transaction, and who is now not taking responsibility for making it better for the customer. This is a huge violation of the company's GoSafe Guarantee, plastered all over the website, which promises restitution should a purchase not be honored. Copied verbatim from the charged.fm website:[redacted]
[redacted]
[redacted]
[redacted]
[redacted]."Furthermore, even though it is not something my bank should be required to handle, I called [redacted] today anyways so that I could inquire about the "chargeback" that charged.fm told me I needed to get. Not a single person I spoke with knew what it was that charged.fm told me I needed. I ended up speaking to a [redacted] representative from the Fraud/Dispute department, who ended up filing a dispute claim for the charge. She said I would hear back with a judgment about my claim in approximately ten business days. I confirmed that the word 'judgment' meant that my claim would need to be reviewed and decided upon, and that if the bank didn't think it was a valid claim (which, in my head, it is not), it would be rejected and I would not get that money back from the bank. So not only has this fight for my $360 been extended another ten days, it's still up in the air whether my claim is even going to be accepted, and I will still be out this amount of money.Adding to this is the fact that I am waiting for this refund to go through so that I may close this particular account. While this account is open, I am being charged a monthly service charge of $7, which so far has left me out an additional $14. That may not seem like a lot, but for someone who started this whole process with $15.11 in their account, it's a lot of money. If [redacted] rejects my dispute claim and charged.fm still refuses to process the refund, I will be forced to escalate this matter even further. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

We're very sorry that the customer is unhappy with his purchase, but we can't be held responsible for our customers' misinterpretation of the website. I've attached a screenshot of our seating maps that clearly shows that only the section and row are guaranteed, and that also mentions that the view...

is further determined by the seat. We believe we provide enough relevant information for customers to make the purchase of their choice and will not refund tickets because of a mistake that is no fault of ours. Also, we are a ticket reseller, therefore, because of the nature of the ticket industry, we sell tickets that are above (and sometimes below) face value. It is also industry standard that the ticket brokers do no sell tickets by seat number, only section and row. 
I hope this was sufficient information to defend our innocence in the matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I did explain that to my bank and they said there's nothing they should do. Your website is a scam. I have read countless reviews on how you have been doing this same thing to people all over. I want my money back! If you were a properly run business you wouldn't have this problem on the first place and you should do whatever it takes to refund my money because this is the biggest rip off I have ever encountered. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business is not addressing the concern other than sending the same message over and over, they don't even care enough to write something new 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Once the credit card company closes the investigation, they should see that you have not been refunded yet from us and they should provide you with the refund. They are the only ones with the power to pull the funds from credit card processor where the funds are currently being held.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the company's response to this situation is unsatisfactory, however the matter has been resolved after having to contact my credit card company to resolve the issue. A business of this size should be able to resolve this type of issue without the customer having to do all the work to get a refund. Sorry, the response from the company is just not good business and is not acceptable.
Sincerely,
[redacted]