Charged.fm

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
I originally tried to have this charge refunded to my
son's card through the gift card customer service. As I stated in my original
email my son used a GIFT card that he received from Christmas to purchase the
tickets. They are not willing to refund and stated that I would need to contact
the company that charged the credit card. After numerous attempts to contact
you via email, calls, [redacted], website etc. with no success I needed help from the
Revdex.com. You can send me a check for $77.50 since that is what you took from my son
and never provided tickets. Also, what is the explanation for breaking his
heart, making him feel foolish and not sending him the tickets he paid for?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted] , We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be...

resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

One of the orders that [redacted] is referring to has already been cancelled and refunded, and we have contacted her to confirm that she has seen this. The necessary documentation is attached. Otherwise, this problem was caused by some miscommunication between ourselves and the tickets reseller,...

who left the tickets as will call instead of mailing them, but somewhere along the way that message got lost. We sincerely apologize for the inconvenience that we caused [redacted]. We would like to clarify that the email correspondence was not automated, only that header is filled automatically with the customer's email address, and we think this caused her to think it was automated and to stop responding to us through that line of communication. We've investigated the other orders referenced and determined that a refund is required. This will be processed shortly and the customer will see that reflected in her bank statement soon after.

Unfortunately we cannot provide a refund via any other method.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
This is not a suitable response. I have worked in a bank, and honestly it is over the time threshold for disputes. Also it is not the banks responsibility to refund money, it's there company's.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Charged.fm regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This seems like a ridiculous answer.  Problems for 6 months?  Sounds like a cop out to me.  I will have to check with my bank before I can consider a chargeback.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Charged.fm regarding complaint ID [redacted].Sincerely,[redacted]

do not use these phonies ,they take your money and do not respond back at all. it is probably a scam operation. stay away I got burnt,don't you..

Revdex.com:At this time, I have not been contacted by Charged.fm regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am once again rejecting the response to my claim from the business, since it is the same response as I have already rejected, and still does not resolve my issue. As I stated in my last response, I have already contacted my bank to file a chargeback, and no bank member I talked to knew what one of those was. I ended up filing a dispute for the charge, which was rejected, so I am still out of the money I paid for the product I did not receive.I understand the system is down and charged.fm cannot issue the refund in the normal way. I am more than happy to provide my mailing address for them to mail me a refund check in the amount of $360. I am even willing to overlook the $14 racked up in service charges (so far) that I have incurred as a result of my bank account being left open, waiting for this refund to go through. If the company refuses to send me my refund by an alternative method, I am more than willing and prepared to take this to the next step. I cannot convey how incredibly frustrating this entire process has been. I had no idea it would be so difficult obtaining the reparations I am owed. Am I really the only customer who is having such an issue receiving a refund? I would think the company, knowing the "normal process" is broken, would take the necessary steps to come up with another process to ensure their customers get what is due to them.I look forward to your speedy response.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is not an acceptable response froths company, an apology with no ownership or method to fix this issue is not a resolution.  The response says we are responsible for taking care of the issue in order to get a refund.  However, the company committed to providing a service (tickets) and did not do it and now try to exempt themselves from dealing with it.  If what they say is true, which is doubtful, they should be developing a new system or method for processing refunds.  We are not the only people affected by this "problem" they claim to have as you can see by many other complaints.  There is also no reference regarding the request to reimburse us for the higher ticket prices, with wore seats, we were forced to purchase due to this company not providing promised tickets.  We have already begun a process with our credit card company to vacate the charges, but that does not resolve the issue as far as I'm concerned.Also, this business did not respond at all to my concern about them not responding to messages that were left on multiple occasions.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Charged.FM claims that only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. I have contacted my bank and they are unable to file a chargeback for the funds. Charged.FM has accepted fault for what amounts to fraud of my $120 but has not provided me recourse for their errors. They must refund my account the full amount + interest accrued during the extended time during which I have fought this case. 
 I will be seeking legal action against the company if they are unable to resolve this issue in a timely manner.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:No payment of any form has yet to be made or follow up on the promise to send credit payment months ago. I believe the business charged.fm is only prolonging my credit due in hopes I would just go away. If no credit payment due is actually going to be sent out why does charged.fm brother telling me payment will be sent out eta unknown from back in March, 2015 (4) months ago. It is obvious this company is all talk but very unwillingly to take action on the right thing for someone the owe money to.  The last time I heard from charged.fm was over a month ago with respects to how they will send credit payment but never sent or replied to my follow up email. Can the New York Revdex.com office please assist on following with state attorney general and New York ticket resale commission to make sure this issue is resolved and doesn't happen to many unsuspecting customers in the U.S.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business' response is unacceptable.  This is a payment that Charged.fm owes me for tickets that I sold through their service. There is no charge for me to issue a chargeback on.  This canned response is both offensive and an outright lie.  If the company does not have the funds to pay the sellers who sell through their service, they should not be in business. This issue will not be resolved, until I paid on transaction [redacted] in full ($198.60).
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  If I receive the check I will consider this resolved.  If not, I do NOT want this compliant closed.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I didn't get a refund, we are very disappointed, this sounds like a joke. What legitimate company refuses a refund, it's not my responsibility to call my credit card-that is crazy & I think they should just send a check or something, they were certainly able to take our money for tickets we never got!!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have checked and the banking and routing number are accurate.  They are welcome to issue me a cashiers check and send to my address.  Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You are not doing all that you can. Send me the money as you've said you would. Stop dodging and lying.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]