Charged.fm

Review: I bought tickets from this company in December of 2014 for a concert that was happening on July **, 2015. I never received the tickets in the mail so I emailed them. They told me that the seller did not have the tickets and offered me a full refund of $416.50. I accepted this offer. It has now been several months. I have never received my refund, and now no one emails me back when I email to try and find out when they will refund my money. They offered a product. I paid for the product and it was never delivered.Desired Settlement: I would like my refund of $415.50 that was promised to me.

Review: Purchased two tickets in Feb 2015 for a concert on Aug **, 2015. Tickets were not delivered and refund was not given, although offered. Purchase price was $546.50. There is no response from my repeated emails....Desired Settlement: I bought tickets in Feb. 2015 for a concert in Nashville to take place on Aug **, 2015, which was also my birthday, from Charged.fm. I had never used their service before but wanted to secure good seats early as possible and they were the first to offer. By the first of August they had not sent the tickets as promised and had made no effort to contact me, so I began trying to contact them. After almost two weeks of efforts on my part they finally responded with an email saying they could not fulfill the agreement and offered a refund, which I immediately requested. Since that time, and after more attempts by me to contact them, the concert has already passed with no refund or response from Charged.fm. They charged me $546.50 for two tickets which I never received and took the money from my bank account within days of the order. When they acknowledged they could not produce the tickets they should refund the money just as quickly or make some kind of attempt to explain why not. I hope that this issue is resolved promptly and does not take legal action to resolve.

Consumer

Response:

I bought tickets in Feb. 2015 for a concert in Nashville to take place on Aug **, 2015, which was also my birthday, from Charged.fm. I had never used their service before but wanted to secure good seats early as possible and they were the first to offer. By the first of August they had not sent the tickets as promised and had made no effort to contact me, so I began trying to contact them. After almost two weeks of efforts on my part they finally responded with an email saying they could not fulfill the agreement and offered a refund, which I immediately requested. Since that time, and after more attempts by me to contact them, the concert has already passed with no refund or response from Charged.fm. They charged me $546.50 for two tickets which I never received and took the money from my bank account within days of the order. When they acknowledged they could not produce the tickets they should refund the money just as quickly or make some kind of attempt to explain why not. I hope that this issue is resolved promptly and does not take legal action to resolve.

Consumer

Response:

At this time, I have not been contacted by Charged.fm regarding complaint ID [redacted].Sincerely,[redacted]

Review: I used Charged.FM to purchase tickets for my husband as a Christmas gift in early December 2014 (12-*-14). The tickets were for a concert by a band called [redacted], scheduled for June **, 2015 at Radio City Music Hall. I paid $180 for these tickets. Upon placing my order, it was relayed by Charged.FM that the tickets may not be released until closer to the concert date. Since December, I have tried to get in touch with Charged.FM and number of times to check on the status of the tickets and to let them know that my address had changed. When I emailed, I received a canned response saying that the tickets may not yet be released from the venue. When I called and left messages, I never received a return phone call. The last time I emailed, last week (10 days before the concert), I received a response: It appears that there was a problem with receiving these tickets from the seller and they aren't available.

We have been dealing with this issue and it has caused us numerous customer service problems. We want to provide refunds to customers who deserve it, so this situation is frustrating to us as well. We have advised customers to contact their bank to request a charge reversal or file a chargeback to ensure that their funds are returned to them. Our apologies again.

I believe that this company may be fraudulent. This was the first notification any problem, despite my continued outreach and the first time they made any mention of contacting my bank to reverse the charge, which I made 6 months ago. I feel it is the company's responsibility to refund customers - they admitted it that in their response, but then made not effort to do so, and instead recommended I contact my bank.Desired Settlement: I am seeking a total refund for my tickets. They were purchased on a [redacted]. but I would accept a check as well.

Business

Response:

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. We have been trying to refund customers but have not been successful in disputing this with our credit card processor. This has affected a large number of our customers. Unfortunately, the only certain way for this to be resolved is for you to file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is the company's responsibility to take a loss and refund their customers if they work with fraudulent or irrresponsible parties or if they are having their own technical difficulties. They are running a business and must take care of their customers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We understand the frustration of this issue, but our hands are tied as the credit card processor has not released the funds. The only means is if the buyer gets the funds back by disputing the charge.

Review: After my wife purchased tickets for a recent comedy show on Saturday, ** April 2015, we were never able to view/print/use our tickets. Along with that, I have proof of a long string of emails to their customer service reporting the issue. Their department never relayed any information to us and failed to uphold any sense of service or ethics as we received simple automatic replies when we relieved anything at all. We were basically robbed of $176.00, along with the time and effort spent to arrange travel and stay in the city for this event. More details include:

Purchaser: [redacted]

Order ID: [redacted]

Please feel free to contact myself in regards to this matter as we do not have anywhere else to go with our complaints or issues. Along with the long string of emails, the company "contact phone number" led to an answering service of sorts not involving any human interaction and never once calling back with a reply.

Thank you and I hope you can help.Desired Settlement: Full refund of the amount: $176.00 at a minimum or full revocation of their affiliation with the Revdex.com.

Business

Response:

We understand your frustration with this issue. We have had issues processing refunds with our credit card processor. We have been dealing with this issue and it has caused us numerous customer service problems. We want to provide refunds to customers who deserve it, so this situation is frustrating to us as well. We have advised customers to contact their bank to request a charge reversal or file a chargeback to ensure that their funds are returned to them. Our apologies again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was contacted by the company stating that I would receive a refund but have yet to recoup any funds from them yet. Any help is appreciated

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Review: In Jan 2015 I had purchased concert tickets for Nickleback from Charged FM however the show was cancelled and I have been trying to contact Charged FM for over 2 weeks attempting to get a refund for my purchase. charged FM never answers their phones it goes straight to Voice Mail and I have left a number of messages and Emails but the company does not reply or respond in any way.Desired Settlement: I would like a refund of the purchase price of the Tickets I purchased

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: December 2014, I found 2 baseball tickets for the Oakland A's versus Boston Red Sox (June [redacted] at 4pm) at Fenway through [redacted]. The third party vendor (Charged.FM) is who was selling the tickets. I paid $312 for the tickets and was informed that the tickets would be electronically delivered on June [redacted] (4 days prior to the event). April of 2015, my husband and I found out that we won't be able to attend the game as he was scheduled to have a baseball tournament that same weekend. Being proactive, I placed the tickets on [redacted] to sell the tickets. As we came closer to the event, I contact Charged.FM to see what the status of the tickets were. After several emails and phone calls, I was able to get someone to reply to my emails stating they would reach out to the seller to understand the status. I continued to email and call Charged.FM to get a status. Out of the blue, I received an email stating confirmation for refund because the seller could not fulfill the order. At this point, the tickets were sold on [redacted] which I ended up having to state the tickets would not be able to be fulfilled. [redacted] charged me 20% of the sale as a penalty ($67.18 fee). Charged.FM stated I would receive a refund within 5-8 business days to the card I used for the purchase. Almost a month later, I have yet to receive a refund for this money. After failed attempts to leave messages and email, I cannot get an answer out of anyone.

All emails and email attempts between myself and Charged.FM can be provided along with [redacted] service charged information.Desired Settlement: I would like to be reimbursed for the tickets I bought ($312) plus a reimbursement for the service charge from [redacted] ($67.18). I would also like my profile to be removed from the charged.fm website to ensure my information is not sent out or used.

Business

Response:

"We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience."

Review: I bought tickets to a baseball game through their website. the tickets were never delivered. They emailed me stating they would refund my money but have never done so.Desired Settlement: I would like the refund processed to my credit card immediately.

Business

Response:

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# 1[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

If they cannot do a credit card refund I would like a check or cash. This has been going on too long.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Seems their CC processing has been down a long time. Yet they can accept payments? They need to start being honest, get it fixed, and issue the refunds. I want my refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please reach out to our [redacted] at [redacted], however we cannot make payment on a refund if the bank is withholding the funds from us, which is why we need you the customer to file the chargeback so the bank can get those funds back for you.

Review: On December [redacted] 2014 I purchased 4 tickets to the San Diego Padres home opener through Charged.FM totaling $724.50. I contacted them after a week when I did not receive the tickets. I was informed that I would receive them closer to the date of the even which was April [redacted]. I contacted them again about a month before the event when I had not received the tickets and was told I would receive the tickets about a week before the event. I contacted them again a week before the event and was told at that time I would receive the tickets in 2 business days. On April [redacted] I received an email from Charged.FM stating that they could not provide the tickets after all and I would receive a full refund of my $724.50. Their online guarantee states that said refunds should be received in 2 to 5 business days. It has been 8 business days and I have not received my refund and they are not responding to my emails.Desired Settlement: At this point, I just want my refund for the tickets I never received. I have been out of pocket $724.50 since December **, 2014 for tickets I never or will never receive. This has gone on long enough. I want my money back asap.

Business

Response:

We apologize for any difficulty with receiving the refund. We had issues with our old credit card processor. We advise the customer to contact their bank to request a charge reversal or to file a chargeback in order to ensure their refund is processed. We will continue to attempt to resolve on our end, but contacting their bank may be the only sure way as our processor has given us much trouble in processing refunds. Our apologies again to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When the tickets were purchased, they were purchased through you. Your service is the medium for this transaction and therefore the medium for the refund. This is completely unacceptable.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, we are simply unable to provide a refund via the normal method. The credit card processor is a financial institution that is separate from our company. We work with them to take funds but they have been the source of the problem. Again we apologize for this inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I am waiting for a final response from my credit card company. Your response completely contradicts your GO SAFE GUARANTEE that you promote on your website as well as the written response given to me by your customer service representative. I am rejecting your response until my dispute with the credit card company is complete and so anyone that wishes to do business with Charged.FM and takes the time to read these things can see what they are getting themselves into. It's completely unreasonable that a consumer should have to go to these lengths to get a refund for something that is so black and white.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Step Correct held an event on January *, 2014 where Charged.FM, [redacted] by [redacted] provided the services for ticketing. Charged.FM is an enterprise doing business through the internet. They sell tickets for individually originated events produced by event companies and other ticket seller website businesses. Charged.FM represents that the money collected on behalf of the event company will be placed in the business’ checking account designated by the event company within 4 days following the event minus the collected fees charged per ticket sold. Charged.FM collected $13,310 dollars in ticket sales from our annual college event, yet, has not released the money. We suspect that [redacted] started the company with good intentions but may have begun to operate as an unlawful Ponzi enterprise. It has been over 1 month since the event closed and Charged.FM has made numerous excuses for not depositing the funds. Charged.FM mailed a check and the check was returned insufficient funds. We believe this was a stalling tactic as we suspect that there was never money in the account to cover the check. These stalling tactics are classic methods of deceit employed by Ponzi operators.Desired Settlement: Timely honor the contract.

Consumer

Response:

At this time, I have not been contacted by Charged.fm regarding complaint ID [redacted].

Sincerely,

Business

Response:

We're sorry for any inconvenience that we caused you. Our company was dealing with many fraud, tech and bank problems at the time of purchase and we were not able handle things as well as we would have liked. We've sorted these things out, though, and handling customer service with the best foot forward now.

We paid the following to each:

~ The amount in ticket sales.

~ Any Banking Fees incurred

~ Interest on the money as if the funds were sitting in a money market CD.

Thanks,

Review: This is the only initial responses that I got from Charged.fm with regard to the tickets that I ordered that were never received. It has been about 3 weeks and I have not received a refund as the emails below indicate . Several attempts to contact the company by phone have been unsuccessful. No connection to a live voice was ever achieved. I left a message and ask that they kindly return my call and that request has gone unanswered. Email attempts have also been unsuccessful outside of the only response that I received when inquiring about the tickets that I did not receive (see 2 email messages below). This is a simple matter that could and should be resolved immediately. EMAILS RESPONSES AS FOLLOW:

"[redacted]. "

We have issued you a full refund. Sorry for the inconvenience.Desired Settlement: The company should refund me immediately!

Business

Response:

"We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience."

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This response form the company is completely unacceptable. Based on prior complaints of similar nature, this is an ongoing problem with your company. What kind of business are you operating that you can not provide a timely refund to your customers for a product that they did not receive! And on top of that you expect the customer to jump through all kinds of hoops in order to get a refund via a charge back on their credit card that has to be done by the customers themselves---REALLY, ARE YOU KIDDING ME! This response from the company is ABSURD at best. You certainly had no problem charging my credit card for the product that I never received and now you are asking me to contact my credit card company and ask for a charge back on a product that was purchased 6 months ago with an expected ship date of not more than a month back. No, this is not acceptable. If you can not refund my credit card then I expect a personal check that I can take to my bank for deposit.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

"We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience."

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the company's response to this situation is unsatisfactory, however the matter has been resolved after having to contact my credit card company to resolve the issue. A business of this size should be able to resolve this type of issue without the customer having to do all the work to get a refund. Sorry, the response from the company is just not good business and is not acceptable.

Sincerely,

Review: On December **, 2014, I placed two orders for 4 tickets each to attend Red Sox v. Orioles games at Camden Yards on April ** and **, 2015. Unfortunately, I never received the ordered tickets. During the week before the games, I called, emailed and sent chat messages to Charged.fm trying to determine the status of my tickets, but didn't receive a response. I finally took the drastic step of sending [redacted] messages to the owner and founder of Charged.fm. He responded and offered help. In the end, Charged.fm was unable to deliver any of the ordered tickets, but promised to refund my money and offered to cover the cost of 4 tickets (not to exceed $200) to any event.

I was able to get tickets for the ballgames and attended. However, my credit card was never credited for the refunds that were promised. I followed up with email calls, email messages and chat messages. I received messages assuring me that a refund would be issued, but I have never received the refund despite what their web site says. I am requesting that I be refunded the full amount of both purchases ($640.00).Desired Settlement: Full refund of $640.00 for undelivered baseball game tickets.

Business

Response:

"We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience."

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have contacted my credit card company and been informed that since my purchase occurred on 12/**/14 it is too late for me to challenge the charge as Charged.fm suggests. As a result, I request that Charged.fm reimburse me for the full amount via any of a number of acceptable payment mechanisms including check, [redacted], [redacted], [redacted], [redacted], etc. Accepting my payment, failing to provide the tickets purchased and then keeping my money because Charged.fm is having trouble with their credit card vendor is ridiculous. I ask that they return the money they owe me ASAP and then pursue an appropriate remedy with their vendor on their own time. Delaying my repayment any further only compounds the terrible customer service Charged.fm has provided me thus far. -- [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

"We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience."

Consumer

Response:

At this time, I have not been contacted by Charged.fm regarding complaint ID [redacted]. They previously were offering the same standardized weak response to my complaint rather than responding to my request for a refund.Sincerely,[redacted]

Review: I ordered baseball tickets on CHARGED.fm on December *,2014. The order was accepted and my credit card was charged also on December *, 2014. One order was $392.00 and the other order was $396.00.I called and sent emails about a week prior to game dates, which were April [redacted] and [redacted] of 2015. I continued to attempt contact with CHRGED.fm right up until April **, 2015, with no response. Since I had already purchased airline tickets and booked a hotel room, which could not be refunded, I was forced to buy another set of tickets from stub hub. I am still emailing and calling CHARGED.fm and leaving voice messages but I have NOT heard from the company.Desired Settlement: I would like a refund of $788.00!

Business

Response:

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I feel my complaint has not been fully resolved and will not be satisfied until I am fully refunded $788.00. I have contacted my credit card company and they have initiated an investigation into this complaint. This matter will not be resolved until I am fully refunded.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Once the credit card company closes the investigation, they should see that you have not been refunded yet from us and they should provide you with the refund. They are the only ones with the power to pull the funds from credit card processor where the funds are currently being held.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On 07-**-15, I spoke to the credit card company and they stated that they are still waiting for the merchant (Charged.fm) to respond. So the complaint is still not resolve.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I bought [redacted] tickets through this site. The concert was cancelled. I have been waiting for almost two weeks to get a refund. I paid $214.00 for the tickets.Desired Settlement: I want my $214.00 refunded to me.

Business

Response:

We have explained to this customer multiple times and on multiple platforms that she will be refunded. We have not denied her her refund and we will refund her. We have explained several times that credit card processors don't automatically allow refunds on transactions over 120 days. We explained to her that we had to contact our credit card processor and speak to a specific department that deals with expanded services. We then had to go through an application process that allows us to send funds to a card without linking it to a transaction. Naturally, since this process allows businesses to send funds to anyone, they have to do a thorough risk review of our company before giving us that ability. We explained that in detail to the customer. That review required us to fax numerous documentation along with the application to the credit card processor. We have been in a state of review and have contacted the CC processor again who said that we are now approved for the expanded services so our hope is that by the end of business today we can refund everyone who needed refunds from this cancelled event.This customer has chosen to ignore all of our efforts to explain and assure her and has not even given us the opportunity to resolve this for her without slandering our company on social media and filing this Revdex.com complaint. We again want to assure the customer that this behavior is not necessary as we will absolutely refund her the moment we are able to, which will hopefully be within the next hour. We sincerely ask for patience as we are doing everything in our power to resolve this as quickly as possible.

Review: On June [redacted], after having sent 18 emails, CEO and founder Yvez D[redacted] responded to my complaint (also filed through the Revdex.com) to refund a purchase made 7 months prior. Per his request, I provided my order number and mailing address so that a paper check could be sent to me. I have sent 13 follow up emails to Yvez and have copied his customer support team on every one. I've also requested a confirmation of the check being sent - no response. I've diligently checked my mailbox - no check. I'm requesting a full refund of $186.50. This is absolutely ridiculous that a business would deal with a customer complaint by ignoring it.Desired Settlement: I express a check to be sent to me overnight, via certified mail (no signature by recipient required).

Consumer

Response:

At this time, I have not been contacted by Charged.fm regarding complaint ID [redacted].Sincerely,[redacted]

Review: I am intitled a refund for tickets I never received. I have been waiting for a refund of $186.00 that I am owed. I have emailed them numerous times and I have called with no reply and with no refund till this day. On March [redacted] they email me staying a refund was due and I would be receiving it in a few days but that never happened.Desired Settlement: To receive my Refund of $186.00

Business

Response:

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I cannot get resolution from my bank as you suggested. It has been too long for them to help me. You took this payment For those tickets in Dec. 2914. Give me my REFUND that is truely Due to Me. You NEVER produced the Tickets that I Paid for. Do the Right thing. So disappointed with your Company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

"We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience."

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have tried to go threw my bank but too much time had passed. So when you can Refund my Money the Money you owe me I'll be very much appreciated.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: To whom it may concern...

On Jan [redacted] of this year, my husband purchased 4 tictets from Charged.fm for the Washington National-Los Angeles Dodgers game in [redacted] on the [redacted] of July. Several attempts have been made to receive our tickets, but to no avail. I have called them several times and sent many emails to try and resolve. The only thing I have ever gotten back from them is a generic email saying they are working on the problem and get back to me. I know it is generic because my husband has received the identical email. All attempt to contact by phone has also be unsuccessful. They say that the person I am trying to reach is on the phone and to leave a message. As I'm sure you can guess by now, They have never returned on of my calls.

I have since read numerous reviews on this company, and there are many people who have experienced the same displeasure I have. The only reason that we did business with this site is because we were nagivated thru [redacted] to buy tickets.

Please tell us what recourse we have. We have been looking forward to this for almost a year. I would say that this has ruined it for us, and left a ad taste when it comes to ever doing this again...

.Desired Settlement: If a delivery of the tickets that we purchased is not an option, we would like to see an refund immediately!!!

Business

Response:

"We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience."

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I can tell you that I am sure they are saying exactly what I want to hear. We have filed a dispute with the credit card company and am waiting a refund. However, if they are waiting for Charged.fm to respond to them, they will be in for a long wait, just like we have. I still cannot understand why after numerous efforts between phone calls and emails spanning the last several months that now they are willing to refund. It was only because their backs are against the wall. We tried contacting them for several months prior to me getting the Revdex.com involved and we got nowhere. Please know that I believe this company thrives on scamming people, and there are many more like us. I have read the reviews, and most are not kind. There are several people in my shoes that are still waiting for a refund. If the refund does indeed come, I will never do business with these folks again, and I will continue to rate them in a extremely negative fashion. Its been a week since we filed the claim, so I will see what happens and get back to you if the refund does finally show up. Btw...I do not believe about there processor being down for refunds. It certainly works when they charged our card. I work with processors, and if they go down, they go down for all activities. Just wanted to let you know that their excuse is bogus... Again, will wait to see if we get a refund and will inform you if we do.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Review: On December **, 2014 my ** son and I purchased three Cleveland Indians tickets with his Christmas gift card. He was going to take his dad and cousin to the game as a suprise. He started to get worried April [redacted] when he still did not receive the tickets yet for the May [redacted] game. He tracked his package from the email he recieved from CHarge FM with a [redacted] tracking number they provided him. It said the label was never created. I tried calling, emailing, left messages and every day before the event. The event has come and gone and my son was heartbroken. I had to purchase new tickets for them to go to the game. I would like a refund in the amount of $77.50 which was the amount paid for the three tickets we never received. The order number is : [redacted]Desired Settlement: I would like a refund in the amount of $77.50 for the tickets my son purchased and never recieved.

Business

Response:

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I originally tried to have this charge refunded to my

son's card through the gift card customer service. As I stated in my original

email my son used a GIFT card that he received from Christmas to purchase the

tickets. They are not willing to refund and stated that I would need to contact

the company that charged the credit card. After numerous attempts to contact

you via email, calls, [redacted], website etc. with no success I needed help from the

Revdex.com. You can send me a check for $77.50 since that is what you took from my son

and never provided tickets. Also, what is the explanation for breaking his

heart, making him feel foolish and not sending him the tickets he paid for?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

"We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience."

Review: I have purchased 3 tickets from charged fm for a May concert featuring [redacted]. The concert was pushed back to October at first, and then within a short time was cancelled all together. I first contacted them on 5/** with the order number, and got an automated response of " [redacted]" twice from two emails once on 6/* and the other on 6/[redacted] On 6/** I sent another email requesting for something other than an automated response and I got "[redacted]." Lastly on 8/** after giving ample time to get themselves together I sent a reminder of my four other emails, and again requested an non automated response and I got, "[redacted]." From what I have been reading, it appears I am now not the only one, so I felt it was time to submit here instead of another email to them.Desired Settlement: Their contract says if the event does not take place a full refund will be given. That is what I expect

Consumer

Response:

At this time, I have not been contacted by Charged.fm regarding complaint ID [redacted].Sincerely,[redacted]

Review: . I purchased Mets/Yankees Tickets early in the season online from ChargedFM and have not received the tickets.

I purchased three Tickets on 1/**/15 totaling $368.50 under order Number [redacted] for the Mets vs Yankee Game on September [redacted].

I was billed on 1/**/15 on my [redacted]. I have advised [redacted] that I have never received tickets. They have been unable to reach ChargedFM.

Early on ChargedFM responded to my emails saying tickets would be sent shortly. They are now unresponsive and do not return messagesDesired Settlement: Since We have no confidence that the tickets will be delivered. We want a complete refund for the tickets that were never received

Review: I purchased tickets last year for a sporting event at this website. They were never recieved and as such I requested a refund. I recieved a response 5/**/2015 with this message

"[redacted]"

I patiently waited and nothing showed up. I also checked with my bank multiple times to no avail.

on 7/* I recieved the following message to another inquiry I posted.

"[redacted]"

I let it go again and waited. I have since posted multiple times attempting to get any form of update or resolution and have since not been contacted. A 4 month refund is not acceptable to me.Desired Settlement: If a refund is not met I will be forced to take legal action which considering I have wasted enough time and money on this company already I would prefer not to do.

Consumer

Response:

At this time, I have not been contacted by Charged.fm regarding complaint ID [redacted].Sincerely,[redacted]