Charged.fm

Review: We still have not received payment from this company, the order should have been paid April 2015. We have sent numerous emails with no response, and unable to speak with anyone on the phone.Desired Settlement: Please pay the amount owed. The order has been fulfilled.

Business

Response:

"We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience."

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I am unable to charge back on my credit card because this was not a purchase from Charged.fm, they purchased tickets from my company. The only way this complaint will be resolved is for us to receive payment.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I bought 2 e-tickets in Jan ** 2015 to a April [redacted] Los Angeles Angels of Anaheim vs Kansas City Royals game at Angel Stadium. I paid for expedited delivery and was charged for that and my tickets. It is April [redacted] and I have not received my tickets. I have called Charged fm 10 times and never got a hold of a live person to answer the phone . I have sent three Emails and did receive a canned response back saying that the seller of the tickets has been contacted and we will update you. I emailed them a fourth time last night and haven't received a response at all. I feel this is a fraudulent business and want my money back. My order number :[redacted] 2 tickets section [redacted] row * 2 seats $80Desired Settlement: I want the $80 I paid to be refunded

Business

Response:

We agreed that the customer was due a refund and apologize for the issues with this ticket seller fulfilling their order. We processed a refund for this order on April ** and sent the customer a refund confirmation. The refund takes several days to process, but we recommend that the customer contact their banking institution for a faster processing.

Review: I never received tickets that I purchased for a total of $178.50. I filed a claim with [redacted] who refunded Charged.fm. I have for the past month been leaving voicemails and sending emails to charged.fm without getting any response whatsoever until today where they claimed that I was a part of an unrelated issue and needed to just take it up with my credit card company. Again, they were reimbursed money that is supposed to come to me for the fact that I never received the product that I purchased through them.Desired Settlement: A check for the $178.50 that they received from [redacted] mailed to my house.

Business

Response:

We are checking with [redacted] regarding this refund. In the meantime, please email [redacted] as they may need to write you a check while we work to figure it out with [redacted]. I will alert them of the issue, but please email them directly as well to explain that you need a check mailed to you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have not heard from this business and the issue should have absolutely been resolved by now. I would like them to actually take action and not just try to get me to accept their response based on an empty promise. I will not accept this resolution until they ACTUALLY take ACTION.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We sincerely apologize for this issue as we are doing what we can to resolve it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You are not doing all that you can. Send me the money as you've said you would. Stop dodging and lying.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: When Charged sold me 3 tickets for Barry Manilow in Pittsburg in March we found the night of the show 2 were a duplicate seat. They promised me a full refund on March **, 2015 (response 17897) but to date I have not received a credit on my Visa. They never respond.Desired Settlement: A full refund as promised by Charged.fm and a response from them acknowledging same.

Business

Response:

Dear [redacted] , We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This seems like a ridiculous answer. Problems for 6 months? Sounds like a cop out to me. I will have to check with my bank before I can consider a chargeback.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased two tickets for the 5/*/15 Iggy Azalea and Nick Jonas Concert on 12/**/14 through Charged.fm Ticketing Company for my daughters. I did not get notified that the concert was canceled from the company. On the morning of 5/*/15, I found out from one of my daughter's friend who purchased tickets to the same concert from another ticketing company that the concert was canceled. We would've went to the concert If my daughter didn't hear about the cancellation. On 5/**/15, I found out online from another reliable news website that the concert was canceled due to production and would be rescheduled in fall. However, the rescheduled date 10/**/15 of the concert was ALSO canceled. Therefore I followed their directions online asking for a refund for my tickets on 5/**/15 via their Customer Service Request form. I filed the complaint and was sent an automated email response that they would be reviewing my request and would send me a personal response as soon as possible. However I did not receive any emails or phone calls regarding a refund. I called their customer service number###-###-#### constantly, leaving constant messages with their phone service. Still, we did not receive a response from a representative. I emailed them numerous times, on 7/*/15, 8/**/15, 9/*/15,10/**/15, and 11/**/15. Again, the company did not email me back. Therefore I would like a refund for the tickets. I would greatly appreciate your assistance in this matterfDesired Settlement: I would like a refund total of $294.00 for the two tickets of the concert that was canceled on the date purchased and the rescheduled date.

Review: On December [redacted] 2014 I purchased two tickets to a sporting event and was given shipment information because the tickets were to be mailed to me. The event was scheduled for April [redacted] and on April [redacted] my items had not yet been shipped. I contacted Charged.fm asking if my items had ben shipped and I received a reply that said my purchase had been refunded and I would have my money returned in 2-5 Business days. I have still not received my refund and checked with Mastercard to confirm if any attempt has been made to credit the card, which there was none. I can not get in touch with anyone via the phone and have sent 6+ emails through their help system as well as standard email and have not gotten one respons as to why my money has not been returned for the item I purchased and they did not provide. (Communications sent 4/*, 4/**, 4/**, 4/**)Desired Settlement: I was told that my money would be refunded in 2-5 business days and simply ask that I get the money returned to me for the items I paid for and they did not provide. I have proof of all the communications I have sent them as well as the credit card statemtnt showing that no credit for the charges has been made.

Business

Response:

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Review: I purchased NY Mets tickets on 11/**/14 from this company for a game which was played on 5/**/15 and I never received the tickets. My account was debited on the same day that I ordered them(11/**/14)for $110.00. I spoke to someone at Charged.fm a few months ago because I was worried that I did not receive them electronically up until that point. The man assured me that I would receive them and that they wouldn't be authenticated until a few days before the event by the seller(even could be up until the day of). I started calling them on Monday 5/**/15 and left several messages which there was no response to. A live person will not pick up the phone. This is very unprofessional and plans were made to go to this game. It was a lot more than the $110.00 that were lost this day. I had the day off from work(which I wont get back and could have been used for other purposes), plans

with family and kids needed to be need to be arranged, etc. Very unprofessional business practice. Not even a return phone call.Desired Settlement: I want my money refunded. If I knew for sure they weren't going to come through with the tickets, I could have gone to work and not wasted the day off. I would love to be compensated in some way for my time off.

Business

Response:

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have contacted my bank and put in a complaint as charged.fm has suggested. This response from them is inadequate and very unprofessional because it does in no way address why I did not receive the tickets or why they didn't answer any of my phone calls or emails. Very poor business practice and I will do my best to spread the word how this company operates. A simple refund is just a fraction of what was lost that day. Charged.fm should be ashamed of the manner in which I was treated. The credit card refund processor not working is a copout. Now I am even more upset with them for lying. If they just said they were sorry for the inconvenience and refunded the money, it would have been a little more acceptable. This was a cowardly and deceitful response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

"We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience."

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

By the fact that Charged.fm has answered both of my statements with an electronically generated email which does not answer to why they won't answer my calls etc., I consider it an insult to my intelligence and I think their company is a disgrace. Any chance I get, I will get the word out how unprofessional and deceitful they are. Have a nice day.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Charged $150 for tickets to my [redacted] card in January 2015 for a concert scheduled to take place in September 2015. I checked the shipping information associated with my order and discovered that the tickets showed "shipped". When the tickets did not arrive after 3 months, I made inquiry and was told that the tickets often did not ship until closer to the event date because the venue had not shipped them yet. In May, I verified that the tickets were indeed on sale from the venue on-line and cheaper than what Charged.fm has charged me. After six attempts to secure a refund over a 5-month period via email, Charged.fm returned an email agreeing to a full refund. After not receiving the refund again after a month I have inquired as to why the refund has not taken place. There has been no reply. As of the date of this complaint submission, this refund has not taken place.Desired Settlement: Complete refund for services not rendered

Consumer

Response:

At this time, I have not been contacted by Charged.fm regarding complaint ID [redacted].Sincerely,[redacted]

Review: I ordered tix on 2/**/15 for a concert on 9/**/15. Site did say tix may not be available until they are released to public. The tix were released through [redacted] and [redacted] on 5/*/15. My order number indicates tickets have been shipped, on 2/**/15, but is only label print up. After FIVE emails and THREE phone calls during the course of a week, someone finally got back to me. I think that is what frustrated the most....the lack of response, especially by an Internet company. It was nearly 12 days between my first phone call/email until I finally got a response. They said that tickets may not arrive until a few days before show; however, I know for a fact the tickets are released for general public. Since their first response back to me on Monday, they have been in somewhat communication. The last email on Monday said "we have reached out today." Nothing since then; now Wednesday night. I think charged.fm is trying, but they are tied to the ticket "seller's" updates.Desired Settlement: Contact me to assure me that tickets are being shipped., and show me how awesome you are....that you stand behind your company's mission and tag-lines. And of course, I want my tickets so my wife and I can celebrate our anniversary with our favorite band. Once all that happens, I will "close" the complaint with a positive note, as well as provide positive reviews on Yelp and here.

Business

Response:

"We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience."

Review: I bought tickets and was charged in December 2014, and never received tickets. With every support request I sent (4+) I received an email asking me to be patient.

It's now May 2015, and I've called them 4+ times and left 3 voicemails. Still no response. I'm pretty sure this company is either really really bad or a scam.Desired Settlement: refund the tickets I bought

Business

Response:

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Review: Sold tickets through website charged.fm Order ID: [redacted] for Tickets: Charlie Wilson,2 × Section FLOOR 5 Row 1 Order Subtotal: Fee: $500 $25.00 Total: $475. This was done on Feb. **, 2015. I have yet to receive payment for my sold tickets in the amount of $475.00. After contacting Charged.fm 10 times by email it is clear that Charged.fm is not willing to credit me for tickets they have already been paid for by the customer in the amount of $475 owed to me.

The only excuse I have gotten from them is to wait but, recently haven't even received a reply back. I have proof of all communication by email which can be forwarded upon request.

All of these people (Davis S[redacted], Tommy D**, Abraham H[redacted]) are aware of my credit due but have not done anything to issue what was promised months ago.

I would just like to get paid asap for my tickets sold on charged.fm since they have already been paid and used months ago. The total owed is $475.00

They should not be allowed to conduct anymore business online.Desired Settlement: All of these people (Davis S[redacted], Tommy D**, Abraham H[redacted]) are aware of my credit due but have not done anything to issue what was promised months ago.

I would just like to get paid asap for my tickets sold on charged.fm since they have already been paid and used months ago. The total owed is $475.00

Business

Response:

Please contact our CEO at [redacted] so that he can gather the information from you to send you a check for the amount due. Our apologies for the inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was asked to communicate my inforamtion for the [redacted] time to someone at [redacted] email which will help resolve my justifiable credit pending since Febuarry, 2015 (5 months ago). I did get a response, just like many other times before, that payment was going be sent out but, again I have not received any type of credit or tracking number. This is one of those situations that actions speak louder than words and there is a serious lack of business integrity concerns that should be address when again and again customers are told empty promises by everyone in all levels of the organization.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

There will be payment sent but it has not been sent yet, therefore you cannot receive any tracking number if nothing has been sent yet. Once it is sent, you will receive notice.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:No payment of any form has yet to be made or follow up on the promise to send credit payment months ago. I believe the business charged.fm is only prolonging my credit due in hopes I would just go away. If no credit payment due is actually going to be sent out why does charged.fm brother telling me payment will be sent out eta unknown from back in March, 2015 (4) months ago. It is obvious this company is all talk but very unwillingly to take action on the right thing for someone the owe money to. The last time I heard from charged.fm was over a month ago with respects to how they will send credit payment but never sent or replied to my follow up email. Can the New York Revdex.com office please assist on following with state attorney general and New York ticket resale commission to make sure this issue is resolved and doesn't happen to many unsuspecting customers in the U.S.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 11/**/14 I bought tickets to the 1/**/15 1:00 PM performance at [redacted] for $160.50. The tickets were to be shipped on 1/*. Tickets were never sent and I contacted Charged.fm and was told that I would be contacted one hour before the performance. That never happened. I called them at12:10 and was told that there was a problem with the tickets and that other tickets would be available at will call. The substituted tickets were amongst the worse seats in the house. I contacted charged.fm and was told that since I accepted and used the tickets nothing could be done an d that there would be no compensation. If the seats that I purchased were poor that would have been my problem but the tickets for seating that was clearly inferior. I did manage to get $6.50 refunded for the shipping fee.

.Desired Settlement: The amount charged was $160.50 and $6.50 has been refunded. I would like the balance, $ $154.00.

Business

Response:

The customer was refunded in full for this order.

Review: Used Charged.fm as a service to sell tickets to an event (2/**/2015). Supposed to receive funds in my account 4 business days after the event is over. After several calls and follow up emails, I get an email explaining the delay. I wait a few weeks and still no resolution. The event that I am referring to is now removed from my account. Now all I get is a recording to leave messages via customer service. The 'HELP' via online service goes unanswered.Desired Settlement: Looking to receive the money that was due to me for tickets purchased for my event.

Business

Response:

This has been forwarded to our accounting department for payment. We have also put a technical representative on fixing their reporting. We also encourage the seller reach out directly to our corporate department if they are not satisfied with this response at [redacted].

Review: I ordered tickets in November 2014 for an April 2015 Yankee game through their website. They charged my credit card at the time I placed the order. A couple of weeks before the game I still had not received either the tickets or an e-mail regarding shipment of the tickets so I e-mailed their customer service. They said that would refund my money but needed my credit card numbers again. I provided my credit card numbers again, but have still not received the refund to my credit card. I e-mailed them to ask when I would receive the refund and never received a response. Attempts to call them are a waste of time as it is impossible to get anyone on the phone.

My best guess is that they listed for sale tickets that they did not actually have available for sale. In my mind that is fraud and theft!Desired Settlement: They need to refund the money charged to my credit card since they never sent the tickets that were ordered.

Business

Response:

"We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience."

Review: I purchased tickets for a broadway show through this service. On their website they advertise that seat location via picture, however when the tickets arrive you find out that they are only guaranteeing the row and not the seats depicted when ordering. Additionally, this company charged me over $200 above the original price of the tickets and refused to give me a refund when I explained that they misrepresented the ticket location. Now I have $300 in tickets from an angle that can barely see the stage.Desired Settlement: I want a refund for my tickets. They can have the tickets back and I will take my business elsewhere from now on.

Business

Response:

We're very sorry that the customer is unhappy with his purchase, but we can't be held responsible for our customers' misinterpretation of the website. I've attached a screenshot of our seating maps that clearly shows that only the section and row are guaranteed, and that also mentions that the view is further determined by the seat. We believe we provide enough relevant information for customers to make the purchase of their choice and will not refund tickets because of a mistake that is no fault of ours. Also, we are a ticket reseller, therefore, because of the nature of the ticket industry, we sell tickets that are above (and sometimes below) face value. It is also industry standard that the ticket brokers do no sell tickets by seat number, only section and row.

I hope this was sufficient information to defend our innocence in the matter.

Review: I purchased tickets from Charged.fm on 8/**/2014. Per their website the following should have applied to my order:

1) If it is within a few hours of the event and you still haven‘ t received them please contact us again with URGENT in the email and we will investigate immediately.

2) If you did not specifically pay a shipping cost, then the tickets you’ve purchased are E-tickets and you will receive them via E-mail for download.

Here are my issues:

1) I had not received my tickets by 9 PM the night before the event, 9/**, so I was starting to become worried. I had read other reviews on the site and it seemed like this was a common issue. I wanted to be sure I was going to receive my tickets in time for the event, as it was for an event in Michigan and I live in Ohio 3+ hr drive. I received a reply many hours later that they would contact the seller and let me know ASAP about my order. By 11 AM on the day of the event 8/**, I had not received my tickets and would not be able to print them in time for the event which started at 1 PM. I then requested for my order to be cancelled and my credit card refunded for the amount of my purchase $54.00.

2) By 2:00 PM they had contact me to let me know that the tickets would be available at will call. Unfortunately, the event had already started and I was expected e-tickets as agreed to during checkout.

I have emailed several times before and since the event and have not received a reply other then that they would fill out a form and pass it to management. I have emailed since and not received a reply.Desired Settlement: I would like a full refund of $54.00 to my credit card used during checkout for tickets not received before an event.

Business

Response:

The customer is right in requesting a refund because did not deliver the tickets under the conditions originally agreed upon. We worked hard to make the tickets available to her given the error in delivery, but understand the anxiety that comes with not having your tickets the day of the event. We apologize for the inconvenience and have processed her requested refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased two tickets to the June **, 2015 Kenny Chesney Concert on December on December **, 2014.. My order status shows that the tickets were shipped several weeks ago, I have not received the tickets and charged.fm is not returning my calls.Desired Settlement: I would like immediate deliver of my order or the ability to download the tickets electronically. If not I request a full refund of $506.50 immediately.

Business

Response:

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Review: I ordered two NY Yankee tickets to be delivered to my daughters home in NJ for a April [redacted] game the tickets never arrived, I tried to cancel the transaction on my credit card but it was over 90 days and they all ready processed the payment. I have called them 15 times and left messages with no response and have sent numerous e-mails with no follow up on a conclusion, I gave them my order number which is [redacted] and asked for my refund of $156.56Desired Settlement: I would also accept two tickets for a future NY Yankee game providing they are the same location I purchased the ones that never arrived.

Business

Response:

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I reached out to my bank for a charge back to the amount of $156.50 but they need to investigate and contact the business like you have and that may take 60 to 90 days. So at this time they cannot do a charge back to my credit card account. It seems the business (Charged.FM) is a fault and if there system was working they would have given me the credit due back to me, I can't understand if there system is not working why can't they just send me a check for the amount of $156.50. Please keep this complaint open until resolved.Sincerely,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

If they indicated that sending a refund check is not possible and their system for giving me a credit on my credit card is broke, then how do I get my money back? I cannot believe them at this point it seems I paid them but they can't pay me back for goods not received. I'm beginning to believe that I've been taken. I'm even willing to receive from them two Yankee tickets in the same seating area. But I need to know at least 3 dates that I can choose from. I have submitted to my credit card company copies of all information but have not heard back from them at this time.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have tried to re-process the refund, however the customer may still need to take the issue up with their bank to receive a refund.

Review: I have ordered tickets for Cincinnati Reds vs. Chicago Cubs on 12/**/2014 for the game on 4/**/2015. I have not yet received my tickets and after multiple calls and emails throughout the week asking about the tickets I have still not received any information or a call back. There is absolutely no customer service present and the tracking number provided says that my tickets have been labeled but that is all which means I will probably not get them for the game. However, I do not know this for sure because I do not believe that this company truly has a customer service help person.Desired Settlement: Find the current status of my order and find if I need to look to acquire different tickets if I am not to receive the ones that I have already payed for months ago.

Business

Response:

We apologize for this mix up. It seems that the seller was delinquent and did not fulfill on this order. We have attempted to process a refund from our credit card processor but have had issues with them. We want to provide refunds to customers who deserve it, so this situation is frustrating to us as well. We have advised customers to contact their bank to request a charge reversal or file a chargeback to ensure that their funds are returned to them. Our apologies again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello, it has come to my attention that this is not what they have told me whatsoever. I was instructed to give my full credit card number in order for them to give a refund, as they only keep the last 4 digits present. There was absolutely no instruction to contact my bank. Below is a copy of the email sent to me:[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have attempted to try this method with my bank which is chase but they are unable to do this as it took place months ago. They also said that this is a direct problem with charges.fm and I agree with them. What are my other options as the business refuses to contact me back as I have asked for ways to allow for reimbursement. They have my information including my billing address so I really hope that we allow for this to get sorted out as soon as possible.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Unfortunately we will not be able to provide a refund by any other method.

Review: We purchased tickets through this company back in December of 2014. We knew the electronic delivery of the tickets would not come until Spring because of the date. We NEVER received our tickets, cannot get in touch with a human being at the company, keep getting voicemails, with no return calls, only recieve "canned emails" stating they will get back to us. We had to purchase other tickets at the last minute and we want our money back.Desired Settlement: I want my money back for the lack of delivery of our product.

Business

Response:

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.