Charged.fm

Review: On November [redacted], 2014 I made a purchase with Charged.fm for 2 Taylor Swift tickets. The order total was $342.00. The concert date was July [redacted], 2015, which was this past Saturday, but I was denied access into the venue due to the fact that my tickets were sold multiple times and were voided upon arrival to the concert. This was not only embarrassing for myself but devastating for my young niece who I had bought these tickets for, for Christmas. I am absolutley appalled at the fact that I have made several attempts at trying to get in contact with somebody from the business and I have not yet been able to even after threatening to take legal action through police and my bank. I have all paperwork associated with the sale of the ticket which includes, the order confirmation, price of the tickets and the actual tickets. I really need some assistance getting this matter resolved. 342 dollars is a lot of money to just throw away or not get back when I was blatantly scammed! This is completely unacceptable!Desired Settlement: I would like to receive AT LEAST a refund for the purchase of my tickets.

Business

Response:

"We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience."

Review: On February * 2015, I ordered tickets for a concert in June. I was debited $140. As the concert approached, I had not received tickets, and contacted this company for reason. They explained sometimes the tickets aren't available until the show. I waited a bit longer, and on the week of June **, Charged.fm advised me that the seller aren't available and they want to get refunds to deserving customers. A few days later, I received another emailing I would be getting a refund for my tickets. This was over a month ago. I have emailed multiple times, as well as called and left numerous messages. I didn't receive a refund, even though my account on their site says money was refunded.Desired Settlement: I would like my $140 refunded to me in a timely fashion. It should not take long and it should have been done already.

Business

Response:

"We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience."

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is not a suitable response. I have worked in a bank, and honestly it is over the time threshold for disputes. Also it is not the banks responsibility to refund money, it's there company's.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased Nickelback concert tickets from Charged.FM and the concert was canceled with no intent to reschedule.

I am requesting a refund of the purchase price which is $356.

I contacted this company by phone and e-mail several times, and they are not returning my calls or e-mails.Desired Settlement: Charged.FM should refund the purchase price for my tickets.

Business

Response:

"We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience."

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ORDERED TICKETS TO AN EVENT ON MAY *, 2015 ON 12/**/2015 FROM CHARGED FM ORDER#[redacted]. MY CREDIT CARD WAS CHARGED IMMEDIATELY AND I RECEIVED AN EMAIL STATING MY TICKETS WOULD COME IN AN EMAIL FROM CHARGED FM. HERE I AM 10 DAYS FROM THE EVENT NO TICKETS. I HAVE BEEN CALLING AND EMAILING THE COMPANY FOR A MONTH NOW NEVER GET AN ANSWER I HAVE LEFT OVER A DOZEN MESSAGES AS WELL AS I HAVE SENT AT LEAST A DOZEN EMAILS. NO ONE HAS REPLIED TO ANY OF MY CALLS OR EMAILS. I WANT MY MONEY BACK AS I NEED TO BUY ANOTHER SET OF TICKETS AS IT IS OBVIOUS I WON'T BE RECEIVING THEM IN AN EMAIL.Desired Settlement: I WANT MY MONEY BACK.

Business

Response:

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is absolutely ridiculous I have contacted my bank and filled out the proper forms could take up to 60 days to maybe get my money back. Your company has had my money since 12/**/2014. Suntrust has advised me there is no reason that your company should not be able to intiate a credit. If your company can not truly issue a credit then why would a ck have not been mailed to me? Let me guess your company is not set up to issue checks because it is a fraudulent company? You have been earning interest on my money 7 months now. Am I wrong in that statement no I am not. Any reputable company would have someone answer the phone when customers call to offer assistance or at the very least return messages that are left for 7 months straight. The only way to resolve this issue is for a refund check to be mailed to me today for the total of $264.00 PLUS THE INTEREST EARNED ON MY MONEY AS A COURTESY. You people need to realize we were coming from out of town we had hotel rooms rented and had to re buy tickets at the last minute. Looks like your company has screwed up a lot of people by all the complaints I see.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Unfortunately going through your bank is the only way you will be receiving your funds back.

Review: On 11/**/14 I purchase 2 tickets to a NASCAR event. On the e-mail I received it said that the tickets would be ready to ship on 4/*/15. I checked the tracking number through [redacted] and the tracking number on my e-mail receipt does not exist. I have called and e-mailed repeatedly and have yet to have any contact with anyone at Charged FM.Desired Settlement: Since the event I have purchased tickets for is only 9 days away I would like the tickets overnighted to the mailing address on my order. I would also like a call from someone at Charged FM.

Business

Response:

We have verified that the customer is correct that the seller was delinquent is providing the tickets. The seller will be reprimanded for breaking the terms of use. We apologize to the customer. We attempted to process a refund but encountered issues with our old CC processor. We will continue to rectify on our end, but we ask that the customer contact their bank to request a charge reversal in order to get their refund sooner. Our apologies again to the customer.

Review: I purchased 2 KC Royals baseball tickets on Dec **, 2014 for $86 for a game on June *, 2015. I was told the tickets would be available for download on May **, 2015. They were never available from the seller. CHARGED.fm has no direct contact numbers to call anyone, you can leave a message or send an email. I did talk to someone on June **, 2015 on a pop-up message board from CHARGED.fm & was told I would receive a refund to my credit card. As of June **, 2015 that has not happenedDesired Settlement: Credit card refund

Business

Response:

"We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience."

Review: On January *, 2015, I purchased two baseball tickets (order ID [redacted]) for $214.

On March **, I received an e-mail indicating that my purchased tickets could not be authenticated with the actual seller, so my order was being cancelled and my money refunded to the credit card I used for the purchase. This cancellation indicated as well that I would be receiving a confirmation of the refund, and that the refund would take between 2 and 5 days to show up in my account.

That same day (Mar **) I received the promised refund confirmation, indicating that I would see the refund in my credit card account "within a few short business days".

On April **, I contacted charged.fm customer service because I hadn't seen the credit, and I received an e-mail confirmation of receipt of my inquiry, promising "a personal response as soon as possible".

In May, I called charged.fm customer service and left a voice mail message indicating that I (a) had not yet received a response from customer service and (b) had not yet seen the promised refund.

On June **, when I likewise received no response to my voice mail, I sent a second e-mail to charged.fm customer service.

While I received an identical e-mail response to my second e-mail inquiry, promising the same "personal response within a few days", as of today -- June ** -- almost three months to the day from the original cancellation and promise of refund -- I still haven't seen the $214 credit posted to my account.Desired Settlement: I want the promised refund credited to my account ASAP and I want this repeated lack of response to factor into this company's accreditation status (and grade) with Revdex.com.

Business

Response:

"We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience."

Review: Charged.fm sold my tickets order ##[redacted] in February. They still have not paid me. I have emailed them more than 5 times and get the same answer "I completely understand your frustration" "You will be taken care of, and it is my main priority to do so"

The order total was for $80. At this point I don't ever think this company will pay me.Desired Settlement: I would like to receive the $80 for the tickets I sold to them.

Business

Response:

We are trying to find this sale via the customer's email address because they provided an incorrect order number. Our order numbers are 11 digits, not 7 like the number the customer provided. We also could not find a sale notification, nor any user account using the email attached to this complaint. We are unsure if the customer has contacted the correct company, however we are willing to resolve this as soon as we get the accurate information. Please provide the correct order number that is given on the sale notification and the email used on your account to make the sale.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The email address associated with the order is [redacted]Your company came to us asking us to fulfill a mercury order that ticket network told us to cancel. Order #[redacted] A pair of Thunder-Pelicans 326-k.Since you guys seemed like you were in a bind we were nice enough to help you out and fill the order of course expecting you to pay us like you claimed you would. You did not and numerous calls and emails went unanswered. The emails that were answered kept promising payment. Months have gone by still nothing.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We are still waiting to hear when we will be paid for our tickets.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please contact our [redacted], at [redacted] for details on when the check will go out if it has not already.

Review: We are a ticket broker. We own season tickets for many teams across the country and we resell them on sites like Charged.fm. We started listing our inventory with Charged.fm in October 2014. We got paid on the tickets we sold on their site for some time. Payments were being made to us once a week.

However, they apparently started having trouble making payments after the new year. We did not realize how far behind we were on payments due to a staffing issue on our end. We realized in April that we were missing payment on a lot of orders. We tried calling multiple phone numbers, but no one ever answered their phones or returned voicemails. On April [redacted], we sent this email to as many departments as we could as we didn’t know who would decide to reply:

I can't seem to get in touch with anyone at your company. We have multiple invoices that payment is still outstanding. Please see below:

Invoice Date Customer External Reference Ticket Qty Invoice Total

04/**/2015 11:35 PM Charged.fm [redacted] 2 $89.78

04/**/2015 1:42 PM Charged.fm [redacted] 2 $73.82

04/**/2015 10:34 AM Charged.fm [redacted] 2 $83.78

02/**/2015 9:06 PM Charged.fm [redacted] 2 $389.50

02[redacted]/2015 8:22 PM Charged.fm [redacted] 2 $349.60

02/**/2015 1:40 PM Charged.fm [redacted] 4 $459.80

01/**/2015 8:54 PM Charged.fm [redacted] 2 $568.10

01/**/2015 1:06 PM Charged.fm [redacted] 2 $499.70

01/**/2015 9:14 PM Charged.fm [redacted] 2 $380.00

01/**/2015 10:46 PM Charged.fm [redacted] 2 $628.90

Total Amount due $3,522.98

Please let me know when we will be receiving payment on these. Thanks.

I received this email on April 2[redacted]:

Hey [redacted],

I'm pretty sure you are already aware that we have been dealing with some setbacks since yearend. We entered the new year wanting to execute our new marketing plan for 2015, however our focus has shifted mainly to clear up these setbacks. The reason for these issues are from brokers breaking orders on us, because we don't have any policy in place to protect ourselves. When we first started in this industry a little over a year ago we decided not to implement any strict policies. Unfortunately, some of our brokers have taken advantage of this and it backfired.

I just want to let you know, we are implementing new terms and a new payment method. The payment method will be handled by a third party company, and they will distribute all the funds. We can keep you posted on integration, and let you know if there are any updates moving forward. I assure you that payment will come, and you will be paid in full for all orders no question.

I hope you can understand.

Thanks,

We were not aware of the issue they were having, but we did not cause the problem, so I don’t know why we are the ones not being paid. Also, if they were having issues since year end, I don’t understand why they continued to list our inventory for sale with no intent of paying us for the sales. On May [redacted], they sent an email saying that they are back in business and using a new payment system. So I asked them when we will be paid. They said they are only paying out on new orders right now, and will pay on old orders when they can. They also asked us to invest in their company so that we can get paid faster. This didn’t make much sense to us, so we decided against that. We have continued to ask for updates, but haven’t gotten any new information. They are unable to give us any timeline of when we should be paid. Yesterday we asked if they could pay us a little at a time, but we got no response. At this point, we are owed $3,522.98 and if we don’t see payment started on this soon, we will have to get our attorney involved. We are hoping you can help us to resolve this issue. Thank you.Desired Settlement: We would like Charged.fm to agree to pay us $3,522.98 within 30 days. If they are unable to fulfill this request, we would agree to the following 6 month payment plan:

July **, 2015 $587.17

August **, 2015 $587.17

September **, 215 $587.**

October **, 2015 $587.**

November **, 2015 $587.**

December **, 2015 $587.**

Consumer

Response:

At this time, I have been contacted directly by Charged.fm regarding complaint ID [redacted], however my complaint has NOT been resolved because:

We have not been paid yet. This is the message they sent to us:[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Order # [redacted] tickets purchased December **, 2014 for a nickelback cocert which was for the date of 6/**/15. The concert was cancelled with no rescheduled date so I am entitled to a full refund. On Charged. fm's website they have a page where you can send them an email request with the details of your message which I did twice. There was an automatic response Email to me to confirm they got my message and they will get back to me shortly. Till is day I have not received any email from them in response to my refund request. I have called their business Customer service line at least 20 different times total over a period of 3 days with no answer. It just says " The person you're trying to reach is on the phone please leave a message after the tone and press pound when finished." So far I have left them two voice messages with the last one being about three days ago and I informed them about my request for my refund due to the cancelled event and also explained to them that if I do not hear back from them I will be making a complaint on the Revdex.com website. I am here writing my complaint because they have still not responded to me via email or via phone after leaving my phone number to them with details . I see that along with myself there are many people upset with how they are running their business . I want my refund as soon as possible! And I don't want them to respond to this Revdex.com complaint with their generic response to all the other people stating that they cannot issue a refund and then I need to contact my bank . That is ridiculous. They can cut a check and mail it to me. I was trying to get a hold of a live person to explain to them that my bank updated my credit card to a new number therefore they would have to issue it to my new card number but again they failed to answer their calls or respond back. I want my refund!Desired Settlement: I want my refund as soon as possible. And for them to start answering emails and phone calls for their customers. I will never do business with them again.

Business

Response:

"We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience."

Consumer

Response:

My bank has insured me credit for my purchase and will be disputed the charge with charged.fm. Charged.fm has two billing cycles to respond to my banks dispute, per the dispute center from [redacted] bank

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Charged never provided payment to me after they sold my tickets on their website. I have contacted them at least 6 times since late September and they have sent just two responses with the latest being my money would be deposited into my bank account which it never was (early October). I have tried to contact them two more times since and they wont return my e-mails and don't provide a phone number to call them. They have held my money for two months or longer now and I feel I deserve a refund to my account immediately and a credit on top of that if possible for future business if I so choose to ever use them again. This seems illegal to hold onto another persons money and hope they go away.

For your info, my charged.fm account number is [redacted] if it helps. The amount I am due back is 28.50Desired Settlement: Refund to checking account or check cut and mailed to me and additional credit for time and energy spend and terrible customer service

Business

Response:

After researching this issue, it seems that the routing number provided by the customer was incorrect, and therefore his payment was unsuccessful. The customer has been contacted and we are now awaiting his corrected routing number so that we can re-send the payment.

Review: I was refused entry into Def Leppard on tickets I bought from Charged.FM. I have forwarded the tickets as well as an email with ticket scans showing my refusal to the customer service address as outlined in their go safe guarantee but HAVE YET TO HEAR A RESPONSE!!!! I have since sent out four different messages and when I found the number on Revdex.com I called them as well. Still no responseDesired Settlement: I only want the $420 I was charged on February [redacted] 2015 to be refunded. My bank's limits for charge back are 60 days and so they are unable to get my money back for me. I am exploring [redacted] Debit options to see if they can help us get a refund however I am not hopeful given the amount time that has passed having bought the tickets a long time ago for the event that just happened last week

Review: I purchased 2 tickets to the "Kenny Chesney, Jason Aldean & Brantley Gilbert" concert. On August **, 2015 I received an email from Charged.fm informing me that they had been unable to get in touch with the seller of the tickets, and they offered me a full refund. I informed them that this was a suitable option and I received an email informing me to expect a refund in a few short business days. It has now been 3 weeks, and I have yet to receive the refund. I have tried on several occasions to email the customer service department, but they have not responded other than an automatic reply.Desired Settlement: I would like a full refund of the cost of the tickets.

Consumer

Response:

At this time, I have not been contacted by Charged.fm regarding complaint ID [redacted].Sincerely,[redacted]

Review: I purchased tickets for a performance of Wicked to be held in Denver on June [redacted]. These tickets were purchased on November **,2014 - order number [redacted]. However, the tickets were never received, nor were they ever provided to Fedex for shipping. I contacted Charged.fm on May ** to inquire, they sent an email saying they would look into it. They did actually respond and say the seller never sent the tickets. I then "chatted" with Charged.fm through their website on June [redacted] and asked them to refund my money paid for the tickets. I received a confirmation email stating our refund had been processed and we should receive it within a few short business days. On June [redacted], we still had not received the refund. I received a response that it would be looked into and someone would get back with me, no one did. I attempted to chat online on June ** and there was no response to my chat even though the message said someone was available on the other end. I then attempted to call Charged.fm and there was no answer to any of the the options. It appears this company has no intention of reimbursing our lossDesired Settlement: I would like to be refunded the cost for the tickets of $269.50 immediately.

I also believe I should be provided an additional reimbursement of $100 dollars to cover the added expense I had to pay to purchase other tickets, which were worse seats at a higher price, in order to attend Wicked. I should also be compensated for the time I have had to spend dealing with this issue and attempting to contact the company.

Business

Response:

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is not an acceptable response froths company, an apology with no ownership or method to fix this issue is not a resolution. The response says we are responsible for taking care of the issue in order to get a refund. However, the company committed to providing a service (tickets) and did not do it and now try to exempt themselves from dealing with it. If what they say is true, which is doubtful, they should be developing a new system or method for processing refunds. We are not the only people affected by this "problem" they claim to have as you can see by many other complaints. There is also no reference regarding the request to reimburse us for the higher ticket prices, with wore seats, we were forced to purchase due to this company not providing promised tickets. We have already begun a process with our credit card company to vacate the charges, but that does not resolve the issue as far as I'm concerned.Also, this business did not respond at all to my concern about them not responding to messages that were left on multiple occasions.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

"We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience."

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business is not addressing the concern other than sending the same message over and over, they don't even care enough to write something new

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Bought tickets from Charged.fm which they didn't actually have, so I was supposed to get a refund, but after multiple attempts to get a refund they never refunded my money, and claimed they had and then proceeded to ignore me.Desired Settlement: I just would like my money back, the tickets were expensive and I received nothing.

Business

Response:

"We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience."

Review: I purchased tickets from this site on 12/**/14 for an event on 4/**/15 and never received the tickets. I contacted charged by phone and only got a voice mail. I left numerous messages and never received a return call. I proceeded to contact via email and received a response days later that they would be refunding me for the tickets. Fast forward a month later and they still haven't sent me a refund and haven't responded to numerous emails. Only to receive this one email stating that they are unable to return the funds.

"We have been dealing with this issue and it has caused us numerous customer service problems. We want to provide refunds to customers who deserve it, so this situation is frustrating to us as well. We have advised customers to contact their bank to request a charge reversal or file a chargeback to ensure that their funds are returned to them. Our apologies again.

Customer Support

CHARGED.fm"

This is an unbelievable scam, they are trying to keep my money and let my bank take the loss for their scam?Desired Settlement: Charged.fm should refund all that haven't received their tickets and close their site if they are unable to handle customer transactions.

Business

Response:

We do apologize for this situation, but this is not a scam. When the bank processes a chargeback, they do not take the financial loss, they actually take the funds from our account to give back to you. We have contacted them, and they refuse to fix the problem to allow us to refund customers and instead told us that a chargeback will be the only way customers will receive their refund. The fund still come from us, just via a different method. Unfortunately our CC processor has not fixed the issue so this is the way it has to happen. Our apologies. But again, this is no scam, and the only taking the financial loss when you file a chargeback is us.

Review: I purchased tickets to a basketball from this site, and the charge was immediately deducted from my bank account. According to the site, I would receive my tickets within a week of the event. A few days before the event, I still hadn't received my tickets so I emailed and called the site's customer service department multiple times. They have not responded to any of my emails or messages, I never received my tickets, and the event has long since passed.

I am now working with my bank to get my money back, which is taking longer than expected because the company is refusing to cooperate.Desired Settlement: I would like first and foremost a refund, as I did not receive what I paid for. I believe Charged.fm is a scam and would like the company to be investigated before more people lose their money as well.

Business

Response:

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Review: Hello,

I purchased two tickets to the Nickleback concert for Friday, ** July 2015, in Tinley Park, IL near Chicago, IL. I purchased these tickets from www.charged.fm on 12/**/2014 and my order number is [redacted].

I found out the day of the concert Friday, ** July 2015, before driving to the show, that Nickleback cancelled their balance of the North American tour a few weeks earlier. It is my understanding it was due to a health issue with the lead singer. Below is a link below showing the story and cancelled concerts.

According to the link “[redacted].”

I have notified www.charged.fm twice via email on ** & ** Jul 2015 and once through their website on ** Jul 2015. I have called three times and I have been put on endless hold. I cannot leave a message and call back number as I cannot receive a call back during work hours.

Therefore, I simply wish to have a full refund of $282 for concert tickets for a concert that never took place. The tickets were emailed to me, so there should be no issues to process this refund immediately.

Please help me resolve this issue.

Best Regards, [redacted]Desired Settlement: I simply wish to have a full refund of $282 for concert tickets for a concert that never took place.

Business

Response:

Dear [redacted], We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am very sorry that this business is having issues with their credit card processor. I hardly feel that is my responsibility. My suggestion to them is to send me my refund via [redacted] to my email address they have on file - [redacted]. I will pay for the [redacted] transaction.

That will bring this situation to a quick resolution.Sincerely,

Business

Response:

"We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience."

Consumer

Response:

My bank will not process the chargeback request for me.The company can send me a refund check to my address they have on file.

Review: I am a ticket broker working with various exchanges to sell concert tickets, sports tickets, etc. One of those exchanges is Charged.FM. I sold tickets on the following dates.

2/*/15 - [redacted] tickets sold. After fees, I was to receive $142.50

2/**/15 - [redacted] tickets sold. After fees, I was to receive $247.00

2/**/15 - [redacted] tickets sold. After fees, I was to receive $171.00

Myself (along with other brokers) received an e-mail from someone from Charged.FM who is our contact named [redacted]. The e-mail stated:

"All,

We have had some setbacks since yearend. We are working to rectify our issues. While we are behind schedule, payments have indeed been going out.

We must reconcile payments from the broken orders we have received. The process of getting payments out has been further complicated, and delayed by brokers who are breaking orders and invalidating barcodes. These delays hurt all brokers.

Our relationship with the broker community is of the utmost importance to us. We appreciate your patience as we work to resolve our issues. We have sold millions of tickets with you guys, and we are asking for a little more patience as we get through these setbacks.

We remain committed to paying you what you are all owed. We look forward to building a big book of business with you in the future.

Thank you!

+pLot™ CHARGED.fm ?

O: [redacted]

C: [redacted]

CHECK CHARGED!"

I waited and never received payment. I e-mailed their customer service on 3/**/15. They told me to contact [redacted] at [redacted]. I did that with no response. I then found the correct e-mail address to be [redacted]. I sent an e-mail with no response.

I opened another support tickets on 4/**/15 which has never been responded to.

I sent a note stating if I did not receive payment within one week, I would contact my lawyer. I decided to go through the Revdex.com first.

I have e-mails shows all of the above to be true.Desired Settlement: Full payment for the money I am owed which is $560.50.

Business

Response:

This complaint has been forwarded to the financial department. The customer is encouraged to reach out directly to [redacted] for followup.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have e-mailed this address and received no response after 1 1/2 days. This is the 3rd e-mail address I've been told to send my information to and I have not received a respond from any of them.Thanks,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

A check for the amount disputed should be going out this week. You can also contact our director of Business Development for further information at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. If I receive the check I will consider this resolved. If not, I do NOT want this compliant closed.

Sincerely,

Don't bother. I ordered tickets through Charged.fm on Dec * to bring my little cousins to a Boston Bruins game on Dec **. I emailed on the [redacted] when I still hadn't received the tickets and immediately got an email confirming they would arrive "in plenty of time". By Saturday Dec **, they still weren't here and nobody was responding to email or phone at charged.fm. I ended up ordering new tickets (at a substantial premium) from a reputable reseller and disputing the charge with my credit card company. The aggravation isn't worth the savings, especially since they didn't come through.