Charged.fm

Revdex.com:At this time, I have not been contacted by Charged.fm regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 By the fact that Charged.fm has answered both of my statements with an electronically generated email which does not answer to why they won't    answer my calls etc., I consider it an insult to my intelligence and I think their company is a disgrace. Any chance I get, I will get the word out how  unprofessional and deceitful they are. Have a nice day.[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the...

cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

We've reviewed the problem and determined that the customer service agent that initially responded to the complaint did not fully understand what had happened and therefore could not offer the proper solution at the time. We later offered to refund the customer the difference in ticket prices to...

which he refused by requesting a full refund of the tickets. We've since offered him a full refund and looked into the technical issue that caused this mistake in the first place.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Since it has been more than 90 days since this transaction occurred, I am unable to file a chargeback for the funds. Here is a quote from my bank: "Thank you for contacting BBVA Compass. We certainly understand your concerns and will be happy to assist you with additional information concerning this issue. We would like to inform you that we may only file a dispute claim for items within the past 90 calendar days. Regrettably, the item posted to your account on 12/**/14; therefore, it has been longer than the allowed time frame. We sincerely apologize for any inconvenience this may have caused you."
 Charged.fm needs to mail a check to me if they are unable to refund electronically.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Good Afternoon,
 
I did receive the email in regards to the business response and how to get a return, but I just got off the phone with my bank and they said they never heard of a Charge back. Since my bank can't do that and that's the only way certain of getting a a refund what should I do?
 
Thanks,
 
[redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Charged.fm regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When the tickets were purchased, they were purchased through you. Your service is the medium for this transaction and therefore the medium for the refund. This is completely unacceptable. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.They have provided me with my original ticket purchase for the...

concert that is tomorrow.
Sincerely,
[redacted]

sans-serif;">We're sorry for any inconvenience that we caused you. Our company was dealing with many fraud, tech and bank problems at the time of purchase and we were not able handle things as well as we would have liked. We've sorted these things out, though, and handling customer service with the best foot forward now. 
 
We paid the following to each:
 
~ The amount in ticket sales. 
~ Any Banking Fees incurred
~ Interest on the money as if the funds were sitting in a money market CD.  
Thanks,
 
[redacted]

We have tried to contact the seller to get updated information regarding these tickets. [redacted] does say that the package is in transit, however we have no positive information for the customer. Because of that we have decided to refund the customer. Unfortunately, we have had widespread issues...

with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Unfortunately going through your bank is the only way you will be receiving your funds back.

Revdex.com:
At this time, I have not been contacted by Charged.fm regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Charged.fm regarding complaint ID [redacted].  They previously were offering the same standardized weak response to my complaint rather than responding to my request for a refund.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
Attached please find the copy of my ** [redacted] Disclosure Statement which I signed that reads no refunds could be givin if 60 days has passed. The tickets were bought and paid for on Dec [redacted], 12014. This company, Charged.fm has still yet to respond to me at all, I was never told about this problem. Please help me get my refund, even if a check is to be mailed. Thank you for your help, I have no where else to turn at this point. [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This complaint has been forwarded to the financial department. The customer is encouraged to reach out directly to [redacted] for followup.

We have verified that the customer is correct that the seller was delinquent is providing the tickets. The seller will be reprimanded for breaking the terms of use. We apologize to the customer. We attempted to process a refund but encountered issues with our old CC processor. We will continue to...

rectify on our end, but we ask that the customer contact their bank to request a charge reversal in order to get their refund sooner. Our apologies again to the customer.

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have not heard from this business and the issue should have absolutely been resolved by now. I would like them to actually take action and not just try to get me to accept their response based on an empty promise. I will not accept this resolution until they ACTUALLY take ACTION.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]