Charged.fm

Review: I initially emailed Charged.Fm on 4-**-15. I haven't received the tickets for my event, but they show they have been shipped. They have shown this since 1-*-15, the day after I purchased them. There is no tracking history for them. The event is in July, but I am afraid they have been lost. I called them later that same week and had to leave a message. There is no live person who answers their phones. I have called numerous times but continue to only have the option of leaving a voicemail. After a couple of weeks, I emailed again and called and left a message. I have still received no call back. After researching this company, it gets terrible reviews and may not even be a legitimate company. Many people have had their tickets canceled at the last minute. As this is a family vacation centered around this event, it is important to me that this doesn't happen.Desired Settlement: I want to know where my tickets are and when I will be receiving them.

Business

Response:

We have tried to contact the seller to get updated information regarding these tickets. [redacted] does say that the package is in transit, however we have no positive information for the customer. Because of that we have decided to refund the customer. Unfortunately, we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have never attempted to contact me. They have all of my information on their website when I log in. I will not be doing the work here. They can either refund me or get me the tickets. This is a common complaint with this company. I bought these tickets five months ago. The odds that they still exist in this section and row are very low. I either want better tickets or for them to process the refund themselves.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have re-processed the refund in hopes that the credit card processor will put through the payment to the customer. However, the customer may still have to take this up with their bank

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still haven't received a refund. It has been at least 4 business days. My bank said they may not be able to dispute it because it has been too long.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My son [redacted] gave me tickets to a Mets game for this coming Saturday, April **, 2015. The order number is [redacted]. He asked for them to be sent electronically. He never got the tickets electronically and when he signs into his account the order is there but the tickets are not. I have emailed them and called them but get an automated email. No one has returned my call. No one has personally emailed us. I gave them my email address and my son's email address. I would like to know why we haven't received the tickets yet to download. The game is 3 days away.Desired Settlement: I would like my tickets. If I don't have them by this Saturday then a full refund.

Consumer

Response:

My tickets appeared today on the website to download. Thank you for your help resolving this.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered tickets on December **, 2014 for an event June **, 2015. The tickets never arrived after many attempts to download them from their website. After the event was over I attempted a refund to no avail. I looked online and this company has been doing this for some time. They responded with an email that said that I needed to request a refund from my bank. They admitted in an email that they had issues, but I am certain it is a scam.Desired Settlement: Refund of $180 that I spent on tickets that charged.fm never produced.

Consumer

Response:

At this time, I have not been contacted by Charged.fm regarding complaint ID [redacted].Sincerely,[redacted]

Review: We have been trying to collect from $68826.00 for tickets purchased from us by charged.fm covering the period of 12/**/2014 through 3/**/2015. Charged.fm has not teponded to any of our emails or phone calls during the lat 4 months of attempting collect this debt.Desired Settlement: We wish to be paid for the tickets delivered

Business

Response:

"We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience."

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This complaint is for good i.e tickets that were provided to the business but that the business has not paid us for despite repeated attempts by us to collect. This has nothing whatsoever to charges made to our card. If the Charged.fm wishes to send us their credit information we will gladly charge the card the amount due us.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

"We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience."

Review: I've been trying to contact this site for months now rarely getting any response. The last response I received was on October [redacted] from [redacted] was: "We've reached out to the seller of your order for Thursday, October [redacted] several times without response. This seller will be suspended from our marketplace for recently breaking orders. To ensure you don't get left hanging we'd like to offer you the option of a refund. Please let us know how you'd like to proceed." I've replied directly to this email on October [redacted] and October [redacted] with no response and I've also tried to contact the new support email ([redacted]) on November [redacted] with no response. I would like a refund. Please let me know how to expedite this process. I sent this exact message to them on December [redacted].Desired Settlement: I would like to be refunded the full amount of $218 for the tickets that I purchased and did not receive.

Review: Purchased tickets from Charged FM Dec 2014 for an event Aug 2105. Contacted them on several occasions about not receiving tickets. Their only reply is" we are trying to contact the seller". In Aug 2015, a couple of days before the event, I received an email from them stating they were issuing me a refund to my credit card used to purchase tickets and they were sorry things didn't work out. I have tried to contact them via email and phone calls to resolve this matter. No reply. You never get to speak to anyone, only leave a message to which they do not reply. Charged FM owes me over $350 for the tickets they never delivered.Desired Settlement: Refund my account the full amount due as they stated they were going to do.

Consumer

Response:

At this time, I have not been contacted by Charged.fm regarding complaint ID [redacted].Sincerely,[redacted]

Review: Bought Iggy Azalea tickets for The Palace in Auburn Hills, Michigan for 5-*-15 for 294 dollars from Charged Fm. It states on their site if the concert is cancelled we will get our money back. The show was moved to Oct and then cancelled totally. Since the show was for May, we bought the tickets on 1-**-15. I then contacted Charged Fm by phone, leaving a message, and with two emails, as per their instruction on their site, to inform them the show was cancelled. Recieved no phone call, but an email stating that they were advising me to contact my credit card company for a charge reversal. (Not sure why I'm supposed to find a way myself to get my money back) I called the card company and because it was beyond the 120 days, they can not help me. Sent another email to Charged Fm asking what they were going to do to refund my money, stating what my card company informed me, and have heard nothing. Left another message at their business. Just want them to hold up their promise of a full refund because the show was cancelled. 294 dollars is a lot.Desired Settlement: To refund my credit card the cost of the cancelled concert of 294 dollars.

Business

Response:

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Business

Response:

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As I stated in the complaint, I have already contacted my bank and because it is beyond the 120 days from the purchase, there is nothing they can do. It states I will get my money back if the concert is cancelled. Please hold up your promise.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# 10672535, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As I stated in the complaint, I have already contacted my bank and because it is beyond the 120 days from the purchase, there is nothing they can do. It states I will get my money back if the concert is cancelled. Please hold up your promise.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience. Customer Support CHARGED.fm "Need Tickets?.... Check CHARGED!"

Business

Response:

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience. Customer Support CHARGED.fm "Need Tickets?.... Check CHARGED!"

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Same as before. Would like my 300 dollars for cancelled concert.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Same as before. Would like my 300 dollars for cancelled concert.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Re: Charged.FM Order ID [redacted] Three tickets were purchased from Charged.fm on December ** for a Sam Smith Concert in Seattle to be held on February *, 2015.

The performer became ill and the promoters advised that the concert would be rescheduled to a "to be determined" date.

From the [redacted] web site:

It is with great regret Sam Smith has to postpone his show tonight, February 2, in Seattle at Key Arena. This current tour has put excessive strain on his voice and he has been advised to maintain vocal rest.

“Seattle, I'm so sad and upset to announce I've had to reschedule tonight's show. It is my second to last show for this tour and my voice has given in.

We are rescheduling the show asap. I'm so sorry to anyone who has travelled to Seattle from far away and to all of you.

I promise to make it up to you the minute my voice is back,” said Smith.

Ticket holders are advised to hold on to their tickets. The newly rescheduled date will be announced soon. Please check back for additional information.

Per the instructions on the charged.fm web site, I held on to the tickets expecting to be able to use them at the rescheduled event.

Much later, I saw on the promoter's web site that the rescheduled event would be held at a venue 100 miles away from the original venue and the new concert date is August *, 2015.

From [redacted] [redacted].

As seen above, the [redacted] site stated that the original tickets would NOT be honored and that instructions for either exchanging or refunding the tickets were sent to the purchasers.

I contacted [redacted] and was told that they are offering refunds but since I am not the original purchaser they cannot refund or exchange the tickets.

So I am left holding 3 worthless tickets to an event that never took place.

After numerous unanswered phone calls to charged.fm customer service, I finally made contact with them via messaging on the charged.fm web site.

On Thursday June ** charged.fm sent Email confirming my refund of $315.

On Saturday June ** charged.fm sent a further email stating that the order had been sent to their fraud protection department.

Further Emails since that time have gone unanswered and there is no response when messaging customer service on teh web site.

In my opinion, almost 2 months is sufficient time for them to investigate whether there was fraud on the part of the seller.

...and what does that have to do with me, the buyer anyway? They advertise a "Go-Safe" guarantee on their web site.

In any case, charged.fm has now held my $315 for over 7.5 months and I have neither a refund nor a set of valid tickets to to show for it.

Not even for the "rescheduled" event that is taking place 100 miles away on August *, 2015 (next Saturday).

Since no concert/event has taken place yet, according to the published rules on their website, it may be assumed that charged.fm has not yet paid the seller.

And given that the e-tickets I was provided are effectively worthless, I see no reason for them delaying a refund any further.

This is unacceptable!

In addition, Charged.FM displays a "Revdex.com Accredited Business" logo at the bottome of it's web site.

The company is not Revdex.com accredited and this represents a fraudulent use of the Revdex.com logo.Desired Settlement: I expect a full refund of $315 to the credit card used to purchase the tickets back in December, 2014.

Business

Response:

Dear [redacted] , We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is not acceptable business practice to expect a customer who is owed a refund to initiate a charge back via their bank/card company. Even if Charged.FM has genuine issues with paying refunds via the purchaser's original credit/debit card. they did not disclose this information until a Revdex.com complaint was lodged. How about the numerous other customers who got nowhere with customer service and have not yet complained to the Revdex.com? The company's last information to me (2 months ago) was that they had referred the matter of my refund to their fraud department! Further attempts by me to obtain information went unanswered. On top of that, the company's web site displays a "Revdex.com Accredited Business" logo when that is not true according to the Revdex.com site. All of this, plus the same canned response to numerous other Revdex.com complaints, points not only to poor customer service, but to a disturbing pattern of deception. I was fortunate to have gained my bank's cooperation in initiating a charge back to my card for the amount of the refund owed. At this point I cannot say that the matter is resolved, as that charge back request is still in process.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On November, **, 2014, I used Charged.fm to secure 4 tickets to the April *, 2015 home for the Diamondback baseball game. My family was in Arizona in April for Spring Break vacation. Prior to departing, I inquired multiple times that I had not recieved my tickets. Finally, the week before the game, I was instant texted while on the website about my inquiry. When I asked the status, was told they they would not be able to fulfill the order and that they would issue a refund. As time passed, I have left voice mailes and left multiple e-mails asking the status of my refund. I have not recieved any response. The order continues to show up in my account on thier webstie. The Order Number is #[redacted]. As I have looked into the company more closely, I see that this is not a unique customer issue. I very much hope that you can help.Desired Settlement: I would like them to refund my $484 that I paid last November. I am not asking for them to compensate me for anything else (however, I did pay more for replacement tickets for my family).

Business

Response:

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Because the charge occurred last November, [redacted] cannot do a chargeback. I need to vendor to issue a credit to my credit card or issue me a refund in the form of a check. The company's admission of widespread issues should give the Revdex.com pause. The company has my order number and knows the details of my situation. They stated to me they would issue a refund back in March. I have tried to reach them through e-mail and phone numerous times. I question the sincerity of their response to you. I question it especially given the age of the charge back to last November. I am free always at ###-###-#### if they wish to resolve the matter. They are free to issue a refund to my [redacted] card or to issue me a check. Thank you to the Revdex.com for the invaluable service you provide consumers. I hope you can help me with this situation.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have attempted again to make a refund payment. Hopefully this time it will go through

Review: I purchased baseball tickets through ChargedFM on the [redacted] of January for a game on the [redacted] of April at Fenway Park (4 tickets in total). The total cost was $208 and the order number was [redacted]. I still had not received the tickets electronically as promised by the [redacted] of February, so I emailed ChargedFM customer service and was told that the tickets would be made closer to the event.

By the [redacted] of April I still had not received any tickets and contacted ChargedFM again asking for the delivery of my tickets immediately. They never replied and I never received tickets for the game. I have since emailed them twice more and they will not respond to any email.

They have taken money for products which they have never delivered, effectively stealing my money.Desired Settlement: Would like a refund to the credit card I made the purchase on ASAP.

Business

Response:

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Review: On December **, 2014 I purchased baseball tickets for 07/**/15 through charged.fm. I had never used the service before, but their GoSafe Guarantee put me at ease that they would be able to provide me with the tickets I had purchased. Since they were eTickets, I was expecting an instant download, but I never received anything. On 02/**/15, I submitted an online inquiry about my order status, and I was assured that the seller was required to fulfill their end, since they had accepted my money. They also told me that since the event was still so far away, it was possible that the seller had not uploaded the tickets yet. The last week in June came around and I still did not have my tickets. I contacted charged.fm again, and after a few more correspondence they told me that the seller could not be contacted, and that they would refund me that money. On 06/**/15 I was issued the refund, and on 07/**/15 I contacted my bank, wondering what the delay was because I still had not seen the $360 show up in my account. My bank told me that once they received the refund from the merchant they process the request, and that I needed to contact the merchant. I have submitted numerous requests online to charged.fm asking them about the refund, and no one has gotten back to me at all, and I still do not have my refund. I have asked them if there was something wrong on my end that I needed to fix, but they have not responded. I was able to look up their number online and called, but all I got was a voice prompt, and then the option to leave a voicemail. I called numerous times at varying times of operation (10a-10p), but still was never able to talk to an actual person. I finally left a voicemail, but still no one has called me back. I have a record of at least six attempts to reach them via email. I have even relayed to them that at this point I just want someone to respond back to my inquiries, but still no one has responded.Desired Settlement: I would like a refund in the amount of $360 from the original purchase I made. I would also appreciate that, if for whatever reason, they cannot issue me this refund, for them to tell me such so that adjustments can be made to get that money back to me.

Business

Response:

Dear [redacted] , We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There are a couple of reasons as to why I am not accepting the response from charged.fm. The first reason is due to the fact that if, as they say, this has been a problem they have known about, and it has affected multiple customers, why did no one contact me about it indicating there was a problem? Why did no one respond to any of my numerous attempts to contact THEM asking if there was a problem? At least five of these attempts were made to the company with no one telling me that I needed to take action on my end. Not only could this have been resolved a month ago, it is highly unprofessional of them to not let their customers know that there has been an ongoing issue that has affected our financial status. I have bills I have to pay. $360 is a lot of money to a lot of people, and I am not exactly in a position financially where I can simply do without that money I spent on what I consider a luxury item. The second reason I am rejecting their response is because this is not something my bank should be responsible for rectifying. It was not something the bank did wrong, nor was it something that someone had fraudulently charged to my card. This is an issue from charged.fm, who did not honor their end of the transaction, and who is now not taking responsibility for making it better for the customer. This is a huge violation of the company's GoSafe Guarantee, plastered all over the website, which promises restitution should a purchase not be honored. Copied verbatim from the charged.fm website:[redacted]

[redacted]."Furthermore, even though it is not something my bank should be required to handle, I called [redacted] today anyways so that I could inquire about the "chargeback" that charged.fm told me I needed to get. Not a single person I spoke with knew what it was that charged.fm told me I needed. I ended up speaking to a [redacted] representative from the Fraud/Dispute department, who ended up filing a dispute claim for the charge. She said I would hear back with a judgment about my claim in approximately ten business days. I confirmed that the word 'judgment' meant that my claim would need to be reviewed and decided upon, and that if the bank didn't think it was a valid claim (which, in my head, it is not), it would be rejected and I would not get that money back from the bank. So not only has this fight for my $360 been extended another ten days, it's still up in the air whether my claim is even going to be accepted, and I will still be out this amount of money.Adding to this is the fact that I am waiting for this refund to go through so that I may close this particular account. While this account is open, I am being charged a monthly service charge of $7, which so far has left me out an additional $14. That may not seem like a lot, but for someone who started this whole process with $15.11 in their account, it's a lot of money. If [redacted] rejects my dispute claim and charged.fm still refuses to process the refund, I will be forced to escalate this matter even further. Sincerely,[redacted]

Business

Response:

"We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience."

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am once again rejecting the response to my claim from the business, since it is the same response as I have already rejected, and still does not resolve my issue. As I stated in my last response, I have already contacted my bank to file a chargeback, and no bank member I talked to knew what one of those was. I ended up filing a dispute for the charge, which was rejected, so I am still out of the money I paid for the product I did not receive.I understand the system is down and charged.fm cannot issue the refund in the normal way. I am more than happy to provide my mailing address for them to mail me a refund check in the amount of $360. I am even willing to overlook the $14 racked up in service charges (so far) that I have incurred as a result of my bank account being left open, waiting for this refund to go through. If the company refuses to send me my refund by an alternative method, I am more than willing and prepared to take this to the next step. I cannot convey how incredibly frustrating this entire process has been. I had no idea it would be so difficult obtaining the reparations I am owed. Am I really the only customer who is having such an issue receiving a refund? I would think the company, knowing the "normal process" is broken, would take the necessary steps to come up with another process to ensure their customers get what is due to them.I look forward to your speedy response.

Sincerely,

Review: WE ORDERED TICKETS FROM CHARGED FM IN DECEMBER 2014, THE TICKETS WERE FOR A BASEBALL GAME FOR 04/*/2015. WE STARTED TO GET ANXIOUS WHEN WE DIDN'T GET THE TICKETS WEEKS AFTER THEY WERE AVAILABLE. WE CONTACTED THIS COMPANY SEVERAL TIMES AND THEY SAID WE WOULD GET THE TICKETS BEFORE THE GAME. THE WEEK BEFORE THE GAME WE CONTACTED THE COMPANY (AGAIN BY EMAIL) AND WERE STILL ASSURED THE TICKETS WOULD BE HERE. ON FRIDAY 04/**/2015 I SPOKE WITH [redacted] AND TOLD HER WE NEVER GOT OUR TICKETS AND IT WAS LOOKING LIKE WE NEVER WOULD & WE WANTED A REFUND, SHE SAID THEY WOULD REFUND OUR MONEY SO WE COULD GET TICKETS ELSEWHERE. AFTER AN EMAIL CONFIRMATION STATING THEY WOULD SEND US A REFUND I FIGURED THAT WOULD BE THE END OF THE STORY BUT WE STILL HAVE NOT GOTTEN THE MONEY BACK, NEVER GOT THE TICKETS EITHER.Desired Settlement: CHECK OR DIRECT DEPOSIT REFUND

Business

Response:

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I didn't get a refund, we are very disappointed, this sounds like a joke. What legitimate company refuses a refund, it's not my responsibility to call my credit card-that is crazy & I think they should just send a check or something, they were certainly able to take our money for tickets we never got!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Unfortunately we cannot provide a refund via any other method.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

do not use these phonies ,they take your money and do not respond back at all. it is probably a scam operation. stay away I got burnt,don't you..

Review: I purchased concert tickets for my daughters Christmas present last November, 2014. They were supposed to send me the tickets 2 weeks before the concert. The concert was July **, 2015. I received an email July **, 2015 that said, "Hello-

We've reached out to the seller of your order for Tuesday, July [redacted] several times without response. This seller will be suspended from our marketplace for recently breaking orders.

To ensure you don't get left hanging we'd like to offer you the option of a refund.

Please let us know how you'd like to proceed." I immediately responded requesting my refund. I followed all of the steps and received an email confirming my request and a refund confirmation email. I never received the money in my account. I continually contacted them in every way possible with no response. I quickly purchased replacement tickets through a different source and was fortunate to get tickets, Although they were not as good of a location. Please see this attached email with my response that says that I would receive a refund.

I did NOT get a refund.

Executive Director

From: CHARGED.fm [[redacted]]

Sent: Saturday, July **, 2015 7:52 AM

To: [redacted]

Subject: Order Number: [redacted] - [redacted]Desired Settlement: I just want my money back.

Consumer

Response:

At this time, I have not been contacted by Charged.fm regarding complaint ID [redacted].Sincerely,[redacted]

Review: On 12/**/2014 I ordered tickets (order nb [redacted] ) for Phantom of The Opera show playing in [redacted] on Apr/**/2015. The tickets were supposed to be shipped via [redacted].

They never did. I confirmed with [redacted] that there was a shipping label created (on 12/**/2014) but that no one every delivered anything to be actually shipped.

I've contacted Charged.FM 3 times already with absolutely no response other than an automated reply:

1) 4/** - used their website to provide feedback and asking to confirm whether everything was ok because I had not received the tickets yet. Got a default automated reply saying someone would get in touch with me.

2) 4/** - used their website to provide feedback earlier in the day (BEFORE the show) reporting that I had confirmed with [redacted] no ticket was ever shipped. Again an automated email with the promise that someone would look into it.

3) 4/** - used their website to confirm that the show was gone and I had not received my tickets. Ignoring the frustration and disappointment the least charged.fm should do was to contact me and further apologize for the bad experience. Then do a full refund.

To this date, I have not received a single follow up / contact, nor my refundDesired Settlement: Want a full refund and for charged.fm to delete my account from their systems.

Also want other's to know how bad their service was.

Business

Response:

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Review: 1. I linked from seatgeek to charged.fm to buy 3 tickets to Katy Perry at the Boston Garden on 8/*. Floor section D, row 5.

2. I went back to seatgeek to check another pair of tickets on the same section. I clicked and a second window opened, with tickets in Floor Section D, Row 18.

3. I preferred the first set of tickets, so I closed the second window and preceded to purchase the original set.

4. I believe my second click through replaced the original tickets in my cart with the second set, so even though I submitted my credit card on a page with the first tickets, my confirmation showed the second tickets. These tickets were more expensive and of lesser quality.

5. I immediately emailed customer service notifying them of the error, but I don't believe they ever understood exactly what had happened. Repeated emails could not clarify the situation.

6. Despite claims from senior management that the situation would be looked in to, I received notification yesterday that the incorrect tickets have been shipped to me.

Due to an error in their shopping cart system, I am now stuck with inferior tickets that cost $80 more.Desired Settlement: I would like to return the incorrect tickets and receive a refund of my purchase price.

Business

Response:

We've reviewed the problem and determined that the customer service agent that initially responded to the complaint did not fully understand what had happened and therefore could not offer the proper solution at the time. We later offered to refund the customer the difference in ticket prices to which he refused by requesting a full refund of the tickets. We've since offered him a full refund and looked into the technical issue that caused this mistake in the first place.

Review: I placed 3 separate online orders for tickets to a NY Yankees baseball game on 8/*/14. They charged overnight shipping on two of the orders and processed all three, promising the tickets as well as a confirmation email that the tickets have been processed and sent. The confirmation email never came and the tickets never arrived. I attempted to contact via email and went through their official contact system via their website. I have gotten no response except the automatically generated emails.Desired Settlement: I would like a full refund on all three transactions, including shipping costs.

Business

Response:

One of the orders that [redacted] is referring to has already been cancelled and refunded, and we have contacted her to confirm that she has seen this. The necessary documentation is attached. Otherwise, this problem was caused by some miscommunication between ourselves and the tickets reseller, who left the tickets as will call instead of mailing them, but somewhere along the way that message got lost. We sincerely apologize for the inconvenience that we caused [redacted]. We would like to clarify that the email correspondence was not automated, only that header is filled automatically with the customer's email address, and we think this caused her to think it was automated and to stop responding to us through that line of communication. We've investigated the other orders referenced and determined that a refund is required. This will be processed shortly and the customer will see that reflected in her bank statement soon after.

Review: I purchased 2 tickets to a new york yankee game in december of 2014 to be played on june **,2015. the price was $154 and the order was confirmed with order number [redacted]. on 6/**/15 received an email saying the order was cancelled and I would be refunded the money to my credit card. after giving the company more than 7 business days, I tried repeatedly to contact them regarding my refund and heard from no one. as today I still have not received my refund.Desired Settlement: I wish to receive the refund promised of $154 to my credit card

Business

Response:

"We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience."

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Am currently attempting to get reimbursed through my bank.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Charged.fm has been resolved.

Have heard from my bank, and they will reimburse charges. Case can be closed. Thanks

Sincerely,[redacted]

Review: I ordered tickets for the concert The Who which was originally scheduled for September, 2015 order number [redacted] The lead singer got sick and the concert was rescheduled and the tickets were going to be honored for the date of May **, 2016. I logged on to the website charged fm where my tickets were and they are gone. No tickets. I have sent numerous emails with no answer at all. I called the phone number and the recording says no calls allowed to this number. I have tried to dispute my charge with american express but its too late. I do not have tickets. I have lost 284.00$.Desired Settlement: I want my money back.

I was ripped off and this company is not responding. I have no idea what is up with this company

Consumer

Response:

At this time, I have not been contacted by Charged.fm regarding complaint ID [redacted].Sincerely,[redacted]

Review: I ordered 2 tickets in February to the Boston Red Sox game on 04/**/15. In march I had become worried because I hadn't received my tickets yet I have ordered tickets before from this site and hadn't had a problem. I contacted Charged.fm and they said that the game date was still far ahead so maybe they hadn't released the tickets yet to check closer to the date. On the 04/**/15 I still hadn't received my tickets I got worried and emailed Charged.fm they emailed me back on the 04/**/15 a day before the game to tell me they would try to contact the seller and see the status. I received another email saying they could not contact the seller of the tickets and for my protection since they could not authenticate the tickets they would give me a refund of $60 which was the cost for both tickets. I did receive a refund confirmation email saying to give it 5-7 business days depending on how fast your bank processed the refund but until today I still haven't received my refund I emailed them numerous times in regards to this and left a message on the phone support line. I would like to know what I can do to get my $60 refund.Desired Settlement: I would like a refund for my tickets in total of $60 and maybe a ticket credits for another game since this has been a battle and hassel to get a hold of anyone and a inconvenience because originally the tickets where for a birthday gift which I had to spend more money to purchase another pair of tickets from another site.

Business

Response:

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Good Afternoon, I did receive the email in regards to the business response and how to get a return, but I just got off the phone with my bank and they said they never heard of a Charge back. Since my bank can't do that and that's the only way certain of getting a a refund what should I do? Thanks, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I spoke to my bank in regards to this again and they can't help me with this. I'm not sure why this is an issue and just can't be refunded normally this has been going on for a while now and i've been very patient but it is not fair at all the money was taken within a hour of purchase and it has been over month going back and forth and still has not been resolved. I would just like this resolved.Thanks,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

"We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience."