Chegg.com

Buyback policy is a fraud I used their website and they say the buyback was incorrect They refuse payment of $and want $to return book I used the Chegg website to use their book buyback system They said they would buy back (this is from their site's reply email): A World at Arms, ISBN: XXXXXXXXXX in Very Good condition for $on 08/28/ They paid shipping postage to send them the book They said on 9/05/that: "We received the book you wanted to sell to us, but we are unable to accept it due to either its condition, the ISBN not matching your buyback order, or the book being sent after your quote expired XXXXXXXXXX We have a few options for you thoughYou can donate the book at no cost or we can return it with a $shipping feeIf you would like to donate it, simply do nothingIf you prefer to get it back, please fill out this formIf we don't hear from you within days, the books will be donated They lied about the value and ISBN and want t

Shipped book to them for sellback, they received, no payment received yet when promised Shipped textbook to them and they acknowledged receipt on 7/28/ They promised a check would be received by me in business days - which would have been 8/11/ I spoke to them on that date and was then told it would be business days and I should have had it on 8/18/ When I didn't still have the check I called them and they now say they will issue a replacement check but that check will take business days I was not permitted to speak with a supervisor as requested even though I offered to hold until one was available They will have had my book for over days and were able to offer it for resale but I still haven't received my $ This is like theft

Contacted Chegg Customer Service to Request a Refund and the Issue Was Never Resolved I have purchased multiple subscriptions for the online tutoring and study question services provided by CheggOn several occasions, I have experienced issues with receiving incorrect and incomplete information from their employee tutors and proceeded to contact customer service to re-mediate the issues with no successChegg has made commitments to rectify these issues in the past, but I have received no refund due to poor communication on their part

Submitted book for resale on their site They cut the book when received then wouldn't return it till I questioned them about the book On 4/17/thru website sold a text book to them with the Quote of $for the book Didn't receive payment & called They said book was bad shape & they won't pay Other book was put towards account credit when I asked for check They wouldn't give me a check unless they took 85% of the value of credit The won't return my book instead of the 85% deduction in sale priceThey returned my "bad" book and it has two stickers from them which won't come off and there is a cut down the book from when they opened box with box cutter The book was barely used so it was not sent to them with a large cut down the seam I requested a manager call to discuss the problem and no one returned my call Their customer service was horrible and treated me like a child in the manner they spoke to me

I rented a book in March of 2016, and unknown to me, I have been charged $for the months of April, May, June, July, and August of I rented a book in March of 2016, and unknown to me, I have been charged $for the months of April, May, June, July, and August of I was told I would only be given month refundI am requesting that I receive full refund for all the entire amount and months I had been charged

I sold a textbook to Chegg.comI shipped it the following day and it was received weeks agoAfter waiting for payment that never came, I contacted customer services via chatI was told it had been received in poor conditionI stated it wasn't sent in that condition and asked for information on any attempts they had been made to contact meShe said I received an emailWhen I questioned her further, she said she couldn't actually locate any emailShe offered to donate my book $100+ book I sent to them, but I asked it be mailed back Now, I get to wait 15+ days for an expensive book to be returned in unknown conditionI have sold a lot of textbooks and never had an experience like thisSomething just doesn't smell rightThey provide no contact after taking possession of my bookThey offer to "donate" the book which they first offered to buyThey will send it back, but only because I followed up with them, and it will be weeksI'm not happy and feeling ripped off

Quoted $to sell back book, when Chegg received, said "book damaged, no longer paying me and will recycle" On 12/18/I was quoted $for a Cultural Psychology text book, ISBN: XXXXXXXXXXI sent the book out the next day via U.S.P.Stracking number

My minor daughter unknowingly signed up for an online tutoring service with a monthly billing service It was never used and charged for months Billing started June - May for $a month Was taken from grandmothers bank account and not noticed until her death Requested a refund Company agreed the account has never been used and only refunded months @ $

Chegg lost a book that I sold to them for a month and now claim it's damaged and refuse to issue payment I sold a textbook to chegg that arrived at their warehouse on 12/06/On 12/I called to ask why my payment of had not been issuedI was told my book was fine and payment would issue in a few days due to a delayOn approx 12/I called againWas told xmas was causing a delayOn 12/I called againI was then told my book was lost and a "trouble ticket" was created to make sure my payment was made ASAPor days later I got an email stating that my book was "received damaged" and no payment would be madeNo description of the damage was givenI did not send a damaged bookI made approxphone calls and even more emails trying to speak to a SUPERVISOR, but outside of voicemails received while I was at work, I cannot get one to contact me(CustServReps asked me what times to call, but the super didn't use my availTimes)Chegg told me on Janor

I sold textbooks to Chegg back in June they sent out my check, it went to the wrong address the first timeIt is now November and still no check Back in June I had sold my college textbooks, I got for them,they sent my check out but it went to the wrong address so I called them to change the address so it would get sent to the right addressHere I am months later still without my moneyI keep calling them about it and they keep pushing the date of when I will receive my check back and every time it doesn't come I call againI am just getting tired of calling them and fighting with them to send me this checkI do not my account numbers because they just look my account up by my email addressI just want my money

I was not paid for one of the books I sold to CHEGG The book was in excellent conditionI could not get resolution with CHEGG This in reference to order confirmation #: [redacted] I shipped two book that were identical and both in excellent condition to CHEGG I only received payment for on October 2nd I contacted CHEGG oand was informed that they had received both books, and that there was a lag in the systemI was instructed to contact them again in a few days I contacted CHEGG again and was informed that they did not have record of my order CHEGG owes me $for " Articulation and Phonology in Speech Sound Disorders" XXXXXXXXXX

I recently sold my book back to chegg and was not given the proper refund method I selectedI'm told I'll be charged 15% in order to do so I sold my brand new economics book back to cheggI selected my payment method to be "mail check" to meInstead I receive an email on 6/that my chegg account was credited on 6/When I called customer service to try to rectify the situationI'm told it's a 15% charge to covert an account credit to checkI explained to Michael (csr) I felt this was unfair because I specially selected the box for a check to be mailed to me because I've graduated and it was no need for me to use their services again so selecting a credit is absurd I then requested that he "Michael " escalate this matter to a supervisorHe did minutes laterAs I'm talking to Garth (supervisor) explaining to him the same thing I'm told it's nothing he can doI then ask him for corporate number & I'm told he's unable to give it to me "it's their policy." I ask him to ema

Auto charged using paypal accountI contacted the service provider, they never responded then paypal closed the case Paypal transaction details are provided belowI requested a refund because I did not know I was enrolled in the auto pay optionThe account on chegg.com has not been used in over eight monthsI contracted the seller using Paypal the day of the transaction and requested a refundThe vendor has made no attempts at contacting me Transaction ID: 4UVXXXXXUWXXXXXXL Case ID: PP-XXX-XXX-XXX-XXX is the Paypal communication attempt submitted by me

charged dollars a month for textbook solutions for over a year or more and was never notified to use the service they wouldn't issue a refund to me I had bought books but was offered textbook solutions and never gave them approval to keep charging me afterThey've charged me for over years without notifying me to use the productI never used the product other that the free time and even then o was still getting chargedI thought I was paying for textbooks and they continued to charge even after the amount I was alarmedI tried to talk to costumer service but they only refunded me three monthsI was talking to a student and they didn't have anyone else to go to

My account was charged with out my consentI updated the account with a new cardWhen I checked my statment they had charged the old accont My account was debit on 2/10/in the amount of $I did not authourize for Chegg to debit my account on this dayThis account should have no longer been in their systemI updated the account with a new accountWhen I addressed the situation with the supervisor she advised me that they are able to go to any and all payments on the account and decduct monies until the find and availabe accountI feel that is is unfair to me as the consumer and violating my rights if I updated my acccount then that is the account that should have been used

Chegg offered to purchase my book and pay me within to days after UPS picked it up It's been twice that time and no money!! On July 26, 2017, I shipped Chegg a text book I wanted to sell them They advertise they will send you money for your book in to days after shipping the book to them It has been double the time they stated they will send me my money They do not have a phone number you can call and I reached them luckily one time I want my money for the book I sold tehm

Billed after cancelling I cancelled my subscription to the "study" service in DecemberApparently it did not go through, but I didn't notice until my next billing period in JanuaryI had to call to ensure that the cancellation actually went through this timeI requested an email confirmation that my membership had been cancelled, but apparently Chegg does not provide confimation through email, only through your account pageThis makes it more difficult to have records of cancellation, as the only option is to screenshot the account pageChegg seems to deliberately make it unclear whether your subscription has actually been cancelled

I would not recommend this companyIts totally stupid that you pay for a subscription and get told your questions cant be refunded! The guy skip is n I would not recommend this companyIts totally stupid that you pay for a subscription and get told your questions cant be refunded! The guy skip is nasty and rude and unprofessional period!

Chegg has refused to provide proper payment for a textbook I sold to them and now possessed by themThey have made no attempt to remedy the error On August 18, 2015, I agreed to sell a Chemistry Book (ISBN XXXXXXXXXX) to Check for $ As per their policy, I had to send the book to them to confirm its condition before they would remit payment The book was sent with the paperwork requested This paperwork included the payment information for the check, i.ethe name (" [redacted] ***") the check was to be addressed toOn August 25, 2015, Chegg confirmed receipt of said book Subsequently a check was sent erroneously addressed to Mariam, ***Thus, Chegg wrote a check with my last name as my first and my middle name as my last This clearly showed that they completed ignored my instructions to address the check to " [redacted] ***" Therefore I contacted their offices on September 10, to remedy the issue I was assured repeatedly that accounting would correct the na

Stated they would charge me $Charged me $and refused to do anythingAgreed to a set amount for a specific service and charge times that I agreed to pay $to continue my subscriptionThey charged me $then when I called they told me it was a bug in their system and they couldn't do anything about itHad me on and off holdWould not let me speak to a supervisorAnd won't refund me