Chegg.com

Chegg is running a scam involving books that they claim to buy back from consumers I sent books to Chegg through their buy-back program, with a guarantee that the books would be accepted if they arrived on time, matched the ISBN numbers, and were in good conditionAll three requirements were met, and Chegg accepted my first book; however, the second book, which was included in the same box, was not processed until several days laterChegg rejected the second book for buy-back and gave me the two options of either paying twice the buy-back amount to have the book shipped back to me, or "donating" itSuspecting that this was a scam, I contacted Chegg's customer serviceThe representative could only tell me that the book was considered to be in "poor condition," though it matched the condition of the accepted book and the representative could not supply any definitive detailsUpon asking about this donation program, the representative could not tell me the organization name(s),

I purchased/rented books for a class that ended up being cancelledThey refuse to refund me or issue me a credit for future use On 7/13/I completed a purchase to rent books from Chegg.com for a class that was set to begin on 8/23/I wanted to try to get a head start on the reading materialOn 8/11/I was contacted by my professor, informing me that the class was cancelled (by this point it was outside the 21-day period to be eligible for a full refund)As a result of this last minute change, I had to coordinate a whole new schedule with my program advisorOn 8/25/I was able to complete a separate order for a new set of books for the new classes I enrolled inIn the midst of corresponding with my new instructors and getting my daughter ready to start school, herself, I did not immediately contact Chegg upon learning my original class was cancelledIt was not until 8/28/that I had the time to actually reach out to CheggI waited at least mins before an agent b

I sold a book to CheggBook name Economics Today confirmation # EP1DRefund of $promised but not received Sold Economics Today to CheggThey received it at their warehouse, tracking number from UPS 1ZY87RXXXXXXXXXXXXThe shipment was received on 1/19/After a couple of weeks of not hearing from them I called and spoke to a representative that indicated the book was lost by their warehouse but because I had proof that it was delivered he indicated that I would still get a refundA couple more weeks went by and I still had not received email confirmation of a refundI chatted with another representative who promised to send that information to their finance team so that I could get a refundI still have not received an email confirmation of my refund

My account was charged twice for books ordered it over drew my account two different people told me it would be back in my account and its not Two people told me my money would be refunded and it still hasnt been, this has caused me a huge problem woth my babk account

I paid for a book and didn't receive itEach rep says they are giving me a refund, but whenever I call no one has issued the refund I purchased a book for my wifeI was told they were having a problem with their website and the problem would be resolvedThey fixed the problem, but my wife could not access her bookShe was told that she would have to wait even longerThey told her to pay again (twice) in order to receive her bookWe explained that its not our fault that we didn't receive the bookI called multiple times and each time they say that they're issuing my refund and closing the accountMy account is still open and no refund has been issued

Chegg is refusing to refund me $that I paid for their servicesI used it to check my homework and a lot of the answers were wrong I purchased chegg for about $in the beginning of MayI needed it to do my homework from the book I was usuingMy book does not contain all the answersI was looking through the solutions on Chegg and noticed a lot of them were actually wrongAccording to Chegg, I went through about solutions, therefore they claim that cannot refund meWhy? I paid for a service that I thought would help, but it was notI contacted Chegg's customer service twitter and got a response but as soon as I mentioned that some of the answers were wrong and that it was not helpful, they ignored me

No payment for book buyback after receiving bookEndless stone walling regarding paymentNo way to escalate complaintCompletely shameless company I sold a book to Chegg.com on 7/21/(order PMHGD7X)Shipped it out the next day using their pre-paid UPS labelRecord shows that they received my book on 7/25/17, and their original email confirmation states that I would receive payment of $in 5-days after shipping the book Today is September 1stStill no payment despite multiple phone callsApparently their warehouse received and lost my book, but no one did anything about it, and my order just sat thereI have called Chegg.com multiple times, and all I got was stonewallingIt's not been ten business days yet, then there will be business days for this and business days for that, blah blah blahOne time I was told that I would receive my payment in business days via PayPalGuess what, no paymentWhen I called back after business days, another round of sto

Canceled Chegg minutes after I accidentally signed up for it but representative never canceledSo I have been getting billed when I shouldn't have I spoke with [redacted] on 9/4/after I had accidentally signed up for Chegg in which she had said that she was canceling my account and would issue a refund for $since that is what I was billed for SeptemberConsequently, she never canceled and I got billed every month up until January 6, when I realized I was being billedI called and spoke with [redacted] on 1/6/at 12:PM and explained the situationShe had said that she saw where I had called on 9/4/and had asked to have my account canceled but there was some sort of glitch and it hadn't gotten canceledShe said would be able to refund all charges of $(9/4/2016, 10/4/2016, 11/4/2016, 12/4/2016, and 1/4/2017.) However, after speaking with her surpiversor [redacted] (#***,) he said he could only refund out of the chargesI would like the other charges (

They billed me incorrectly when I had a subscription with their tutoring services [redacted] helped me get my subscription after my minute free tutoring sessionI got the mins for $a week on tutoringI was billed $I asked [redacted] why and she kept telling me their just "pending" transactionsWhy would they bill me when I have a subscription in place [redacted] advised that their subscriptions dont take effect until the next billing cycleReally? Why would they not advise me of thisI'm here thinking I'm covered, yet I'm actually being billed regularThis is unacceptableI did not authorize those transactionsI ONLY authorized $48/week for minutesWhen I kept trying to get answers, Chegg deactivated my account and accused me of using "inappropriate language." When did I ever use inappropriate language?Not onceThe transcript will show that

I sold the company a bookThey received it March 27,and haven't paid me for the bookThey are making no effort to correspond or pay me I mailed the company two books of which they received both on March 27, I received payment for one of the books, but I never received payment for the other bookI have contacted the customer service number for the company four times and all that has ever come out of these conversations is that the company is investigating what happened to the money that was supposed to be mailed to me on April 1, After repeatedly calling the company and getting no answers to why I have not received payment for the other book that was mailed on the exact same day as the other book, I was sent a vague email form someone with customer service saying that they were investigating the authenticity of the bookI again contacted the company willing to provide proof that my book was purchased from the Central Carolina Community College bookstore and that

I have been locked out of my Textbook Solutions account, when accessing it from only device to review book I have previously subscribed to Textbooks Solutions and was locked out I was told that I was locked out because I used too many devices or accessed too many books As a result of an inability to wait, I activated another subscription with another email accountThis time to assure I did not run into the same problem, I only used the service on my phone and only accessed one book from the classes I am taking device & Textbook and I still got locked out again, for the second time on a different account

As per my submitted request on September 5, I requested quotes for the intent of completing a Buyback As per my submitted request on September 5, I requested quotes for the intent of completing a Buyback however, I never received any follow up on the status of my order until today which now is showing that I donated my books These books cost me well over $ I want to either receive a fair estimate or have my books returned as this was not the course of action to be taken

I canceled my account with Chegg.com almost years ago, however they have continued to charge me monthly since my cancelation date Chegg.com is a website which offers educational services at monthly fee Subscribers are asked to pay $monthly, and are given unlimited access to Chegg's resources On 10/30/2014, I ordered a Chegg-Study Monthly Membership, and I canceled my membership on 3/7/ The user-name for my account was my email adress, [redacted] @dartmouth.edu Despite the termination of my plan, Chegg continued to charge me for the next months I currently only have credit card statements for the last months in my possession, however each of these statements show $charges from Chegg.com I received charges on 6/1/2015, 7/1/2015, 7/31/2015, 8/31/2015, 10/1/2015, 10/31/2015, 12/01/2015, 12/31/2015, 2/1/ I had not noticed these charges, as I had been paying off my credit card when I received the statements I spoke with two customer care repr

Some one got my credit card information and ordered book from CheggNo one in my family attends college I noticed charges on my visa, and looked back to realize it had been going on for over a year The charges were twice a month from Chegg I had to ask around to find out what Chegg was It is a company who rents books to college students I called Chegg explained what was happening They asked if anyone was in college No one in my family is in college Only myself and my husband have the card My husband does not use it at all I very rarely use it I was working on paying off the balance I was told I had to speak to the financial institution I did that I work there The fraud department was only able to go back two months I called chegg let them know I was only able to get refunded for two months out of months No matter what department I spoke with at chegg would listen to me, they all talked over me They are not willing to do a thing to make me whole T

Card was charged for books that had yet to be returned- However the wrong card was chargedThe account is not mine, but my newphews When my nephew went off to college he didn't have an account set up so he wired us money to order his booksWhen his account was open we called Chegg and updated the payment informationIn december 15' my account was charged for a rental extensionI called adn confirmed that they had his account info and they said yes and refunded the amount [redacted] to meWhich was right at When I spoke to them they assured me that my card was off the account and I reminded them that I would do not authorize any more charges on my accountI was assured everything was good to go with his accountI received an email getting close to the date to charge again if the books had not been returnedSo I decided to call againI was told yet again that they did not have my card on file anymoreHowever I wake up on 1/31/to find that my account had been charged $

Broken buyback agreement and return of used book when sent new On June 12, 2017, I received a buyback quote from Chegg for a new book (Working with Children, ISBN: XXX-X-XXXXX-XXX-X) for the amount of $They emailed shipping labelI sent the book in with others that I was returning and included the packing slip as instructedI was to hear from them upon receiptThey acknowledged the returned books I had rented but nothing on the book I was sellingOn July 13, 2017, I chatted with customer service(I did not get name as I thought this would be resolved) since I had not heard anything on the book buybackThe agent commented that the warehouse found my book unacceptable but that they did not leave any comments as to whyI asked that they book be returned to me in the condition that I sent itThe book that I received back is waterdamaged, the spine is broken and has a rack sticker on the spine as well as sticker residue on the frontThe book sent to them had never been open

I didn't receive the help I should have and still got charged for it On 10/4/I went on chegg.com to get help on a homework problemI was assigned a tutor whom which Is supposed to help and do it in a timely manor because you are charged minutelyAfter the problem had started, the tutor said he was still working on the problem and to give him more minutes, then he kept responding with more minutes, and so forthmeanwhile, It didn't look like he was working on it at allafter waiting for about an hour, I kept trying to tell the tutor that I wanted to end the session because it was costing too much money, which was being charged on my credit card automatically, and I kept sending him messages but wasn't getting anything in responseI finally left the tutor session and never got any answer to my problemI formed a complaint for a refund with the chegg customer service and they wouldn't give me one because somewhere on the way I had clicked a "thumbs up" button on the webs

Some unknown person hacked into my Chegg account and charged $worth of services to my paypal accountI never authorized or used the Chegg tutoring On August 15, 2017, I woke up and saw the Chegg was charging $to my Paypal accountAfter logging into my Chegg account, I noticed an instant message timed approximately 12:am the night prior that was discussing solving an advanced Algebra equationUpon further investigation, I was told my Chegg that I had utilized their tutoring serviceI never used or authorized the serviceI have no reason or class to even be up past midnight doing Algebra.I changed my password [redacted] cancelled the ability for any tutoring to be used and asked Chegg to refund my $They refused because I had already contacted paypal about the unauthorized chargesThey then refused to refund my paypal because they said I had authorized the serviceI never had as it was completely unauthorizedI then contacted my bank to reverse the charges and chegg again

and misleading business information not stated on their website I am a fulltime college and I was looking for particular math book that Chegg.com stated thru their website was available to assistSort of like an online tutorial help After researching I found the book, and paid to reactivate my membershipChegg does not have the particular edition like they claim After doing multiple searches for the particular math problem that I needed assistance with, I decided it was best to cancel my membership The membership was less than mins in before I realize Chegg was not able to helpI attempted to cancel my membership online and was not successful I proceeded to contact someone at the company as was told my money would not be refunded because I had used their services at total of times (this is crazy) I was looking for the particular math problem for the book advertise on their website....apparently they do not have I was then told there was nothing that could

As of 9/1/was charged $til 4/27/my subscription is $14.95, suppose to get month for free in Jan & need refund for current subscription As of September 1, till April 1, I was charged $19.95, my subscription fee is only suppose to be $I was never notified that my subscription had went went up, even online it stated $for renewal.So I need my $dollar refund for each month from September 1, till April 1, In January, I was supposed to get one month for free chegg study subscription question due to renting a book for my semester as a free giftMy subscription was turned off for a month or non-use from December till my semester began in January and was told to turn it on for the free gift to take affect and was still charged $even after questioning employee from January till FebruaryI need my current study subscription refunded from April til May because I am no longer in school which is always $I have screenshots, bank