Chegg.com

I submitted our first order ever through Chegg Huge mistakeI paid for faster shipping, and the book was due to delivery today However, I received the shipping confirmation just today, the tracking provided is non-existent on the UPS site I contacted Chegg's customer service through Chat today, and talk about useless and rude Never again!

I too sent in books One was okay and they paidOne was rejected and they said they would send it back to me (nothing yet)The last one in the box says it hasn't arrived I've contacted every email address I can find and have yet to get a solution to my problem Beware

I subscribed and then didn't need their servicesThey have absolutely no way to cancel any subscription on their siteYou must go to pay pal and cancel the "pay agreement" through PayPalShady company to say the leastand their services *** alsoI would give them a negative rating if I could

We were double billed on two separate credit cards for the same service one they can clearly see was used and the other they can clearly see was not
I wan a refund for one of the accounts We were double booked for the same timeframe and the customer service young lady said she can see one was clearly used and the other not They both began on the same day! I am so frustrated because I have had two children in college and Chegg has dinged us multiple times in the same way and now I feel like they do this on purpose

CheggInc charged my Bank Account $for the course of months for service that I did not sign up for or was aware off
On October , I had rented a text book through the online service Chegg IncIt turned out that they sent the wrong book and it was shortly returned and the refund was confirmed through the companyIn , I fell very sick and spent a lot of time in the hospitals with my disease as well as major ankle surgery At the time I was not maintaining my finances because of my current health status During the summer of I was finally getting my health figured out and took a look into my bank and credit card statments There I realized that Chegg had been charging me $for the course of months I immediately called the customer service and was informed that they would only refund me months out of the monthsThat would mean that they would literally rob me of dollars I asked to speak with the supervisor and even though I was promise

If I could give Chegg a -stars I wouldMy entire experience with this company has been disastrousI was selling text books and quoted for booksI shipped them via UPS to their warehouse in Tennessee and UPS tracking confirmed they received themOn Monday, December 4th I was estimated to receive payment on sent via check by Friday, December 8th for only of the books I was quoted forAll of my books were sent in gently used condition with the only wear being the binding due to physically opening the bookNo marks, no highlights, nothingI logged into my account to see if the status of the remaining book had been updatedAt that time it still showed as "in transit", even though UPS was showing that it had been receivedTo this day, my book is still showing up on my account as "in transit"
Around December 12th, I reached out to their customer service chat, because they make it almost IMPOSSIBLE for you to SPEAK to a personI asked the rep if there was an update as to why my book was still showing up as in transit and if there was a problemHe advised me that there was a problem with my account and that the "note" on my account showed that I needed to "contact their billing department"I attempted to ask him several questions and get feedback as to what the problem may be, he said he could not provide me any additional informationHe disconnected with me before I was able to ask any further questions and did not confirm that I had asked all of my questionsWhich is poor customer serviceAt the end of the chat, I submitted the survey and complained requesting someone contact me regarding my experience so far(As of today, not a single person has reached out to me about this)
I emailed their billing department and provided every bit of information I could offer them and asked them what the issue wasI was already severely irritated that there was a problem with my account and even though they had my contact information no one contacted me when the issue was discoveredBecause according to the rep, there was a known issue and that's why my account shown that I needed to contact billing
The billing department notified me that my book was flagged by their warehouse as a counterfeit book and it will be sent to the publisher for validationIf it is determined that my book was a counterfeit, I will not receive it back, the publisher will destroy it to keep counterfeit books out of circulationIf it is verified to be authentic, I will receive my payment and this process "typically takes about weeks but in some cases may take longer"As of Friday, February 9th it will be weeks total since Chegg has had my book (Or...whatever you want to call this)
I'm a reasonable person, I understand the purpose of this policyMy problem is that my book was issued to me as a brand new sealed product from my universityThe book was Employment Law: New Challenges in the Business Environment6th Edition Published by Prentice Hall ISBN XXX-XXXXXXXXXXSo, the problem is my book has been out of my possession for almost months either because someone there is incompetent in determining fraudulent products or my school has been selling counterfeit textbooks to students paid for with their federal aid(Which is less likely the situation)
Billing refused to give me any information regarding why they alleged this about my textbook and stated that they had no contacts at their warehouse who can provide this information and that they would "contact me" when the publisher updates themThey never contacted me to begin with, so I don't have high hopes that they will at allTheir billing department then would not respond to my emails
I had to resort to posting publicly on their Facebook page to get any kind of responseI spoke with an individual named Skip, who gathered my information and said he would have someone contact meI did receive a phone call from a number I was not familiar with from San Jose, CAXXX-XXX-XXXXTheir corporate office is in Santa Clara, to my knowledgeReverse look up shows this number belongs to a Mission College in San JoseI received no additional calls to my knowledge that were possibly from CheggThis was on 12/29/
Fast forward to yesterday, I reached out to Skip again via the last email I was able to reach him outHe confirmed that there was a note on my account that they attempted to reach me on 12/29/and "additional attempts" would be madeI have had no contact with anyone elseSkip advised me that their billing department was the only one who could help me, although they have been extremely unhelpful for the past weeks
Chegg sells the book I sent them for usedSpeculation, as it appears from complaints by other consumers, this is a common occurrence for them to find various reasons to not return the books to students and refuse pay

I sold a college textbook to the buyback program, I got an email that it was deemed in poor condition despite being in perfect shape
I was quoted that Chegg would buyback a biology textbook for $so I sent it into their buyback programMarch 5th I received an email stating they would not be able to accept the book because it was in "poor condition." This book was not in poor conditionRegardless, they stated that in "keeping with their conditions" they would be keeping the book for "recycling" but would not be able to "compensate me for this book." I found conditions stating that if you wish to have a book returned to you, you must request so within days otherwise the book is considered abandonedI did find their conditions policy, but my book was not damaged so I didn't have any concernsI emailed with them the same day ( Mar 5) and requested the book back, as well as filled out the request formI have since read numerous upon numerous reviews on their FB page fro

I bought a subscription 6/and 7/i canceled it early in the morning and was billedin seconds I have customer service saying theyll refund meno interrogating or anything, thank you so muchcollege students in US are brokei hate trying to get a refund and I get a hard time insteadthank you

I accidentally sent them my book I bought on Amazon and the kept itI paid almost $dollars for this bookThey will not respond to my e-mails
Hello my name is *** *** and I am a single mother who works and I'm also a full time student at East Central University Ada, OKI have rented books from Chegg for four yearsI accidentally sent them one of my purchased books from AmazonInitially, they were communicating with me about this, but then they stoppedI have not heard back from them in almost a monthThe book title is Practice of Generalist Social WorkISBN#-***, ISBN-***This book is mine and they kept itI need it to study for my Master's exam, plus its a lot of money for them to just keep my bookThey claim their warehouse is too big, and they may or may not be able to find itI find this ridiculous, they have a record of everything that comes in and out of that warehouseThey know they have my book and I want it backThis is the cus

Numerous violations of their posted policy on selling booksOne book got damaged while sitting in their warehouse for >month, & now they won't pay
On 8/18/I sent books to chegg.com to sell Their posted policy is that I would have a check sent in business daysThey did not send payment until 9/12/17, well after their posted policy, and only after I had contacted them twice asking about itHowever, they only sent payment for two books, without giving me any reason for not giving me money for the thirdI waited another week, and on 9/22/17, I contacted them to ask about the delay in the third book They told me that the book was damaged and they would not pay However, this book was in brand-new condition, and had only been opened two times everThis book had been sitting in their warehouse since 8/23/17, and had been damaged in the time it sat there When asked, they could not tell me the damage done, they said that they do not have the proper communications with

I believe chegg is practicing deceptive billing by omission, I request the the Revdex.com discuss these matters with chegg and if possible obtain my refund
My ebook buy from chegg on 10/05/(Order: *** automatically came with "Chegg Study monthly Weeks Free Trial" which I never used, and turned into a automatic charge of $for the last months I spoke with a chegg customer support agent Dustin on September 2016, who polity informed me that though their system said I had never used the service all he was allowed to do was cancel the monthly membership refund one month, and submit a document to his supervisor requesting two more months payments be be returned Dustin advised me that the only way he knew of to recuperate the remaining charges with a value of $was to dispute the charges with my credit card company, as chegg had no method to return the money
My direct issue is that while I received and still have 75+ emails from chegg since 10/05/not on

*** refuses to refund unauthorized charges to my checking account despite acknowledging they were fraudulent
Beginning January of and reoccurring on the 23rd of each month through August 2018, three charges each month in the amount of $to my checking account from Cheggorder.com have been confirmed to be fraudulent I did not and have not authorized these charges
In my July checking account statement, there were three identical unrecognizable charges dated July from Cheggorder.com for $each I called the phone numbers listed on the bank statement multiple times, each time reaching a recording stating "the voice mailbox for 'blank' is full, goodbye." Blank meaning no name was mentioned
I reported this to my bank in person on August 31, While at the bank through the bank's app I also found the same charges occurred in June, and June was as far back as my app settings reported at that time, so I could not research any further back at that

Textbook Delivery & Customer Service
On 8/I placed a textbook order for an upcoming course that begins on 8/When I ordered the item is stated the book had shipped on 8/with an expected delivery date of 8/After I did not receive it I tried contacting them via phone on 8/to the phone listed on the webpage of (XXX)XXX-XXXXThat phone number came with a male voice stating they were closed and I may "tweet them" proceeded by an automatic hang-up, yet the website stated they were open days a week and I called within the set pacific times
I then proceeded to create a chatI spoke with an online chat representative who stated she did not know why it was giving me that recordingShe gave me another number to call (XXX)XXX-XXXXThat phone number did work and I was able to reach a representativeI believe her name was ***The MOST RUDE, IMPROPER, customer service that I ever had provided and that is saying a lotworst than AT&T customer serviceAsked for

I was overcharged
On 09/14/16, I subscribed to a service offering $14.95+tax monthly for tutoringI received a confirmation email 09/14/for $On 09/14/16, this company charged my card another fee of $
After Online Chat, it was determined that I cannot have a refund of the full amount of $in which they cannot explain what this fee is forChase (Visa)ending in *** Order *** for $No confirmation for $Online Chat Rep's ***

Chegg has not updated/can not find the books I sold, shipped,and someone signed off on receiving inorder for my funds to be paid out via a bookbuybk
Chegg has not updated/can not find the books I sold, shipped,and someone signed off on receiving inorder for my funds to be paid out via a bookbuy backI have called and tried to speak with numerous people but no one seems to know where the books are and only keep telling me to wait longer for them to be processedOn my Chegg account online, it shows that the books were shipped and have arrived at the warehouse and that I should have been paid out by the 26th of AugustIt is now Sept9th and I am being told that the books have not been found and checked in yet the UPS company shows that the books were signed for and received by a Chegg employeeEach time I call, I am told I should wait another week or so but I have been told that three times at this point and this is becoming ridiculousI have requested that someone call me from t

on the chegg website I order some homework help and it late by two hours of my scheduled timepast the time frame where I could it look over
on April 28,
am EST I scheduled a tutor to help me with some homework problems that I didn't understand I had the class in two hours so I want set the lesson to be two hours from 6am EST to am EST so that I could have time to look at the solution and figure out why things were doneThe tutor said that it would only take two hours so I scheduled it once on the default request formThe tutor canceled that one for some reason and asked that I do it on his page which I did following his instructions I filled in the time to be started at 6:lasting to 8:ESThe accepted this one and later at 7:EST I was told by the tutor on the website message system that he was done and that I would receive it shortly I waited until 8:am and I received nothingit wasn't until I got back from that classes around pm EST that I finally saw t

Chegg used deceptive business practices to convert a "limited" free trial to ongoing recurring charge
My daughter, *** ***, purchased a textbook from Chegg in November and signed up for a "limited week" "free trial" of study services which she never used Buried somewhere in the fine print was the requirement to affirmatively cancel this which she never did because she never used the serviceThis was not clear and she expected the trial to simply end without charge She was not properly informed that she had to affirmatively cancel the service The instructions were not clear, conspicuous or obviousThe company used deceptive business practicesThese charges continued until I (her father) monitored the credit card and discovered that this has been going on since December through today, October 27, when I complained on the phone to someone named ***She would not issue a full refund and simply said there was no recourse and no one else for to talk to

As per my submitted request on September 5, I requested quotes for the intent of completing a Buyback
As per my submitted request on September 5, I requested quotes for the intent of completing a Buyback however, I never received any follow up on the status of my order until today which now is showing that I donated my books These books cost me well over $ I want to either receive a fair estimate or have my books returned as this was not the course of action to be taken

After completing a tutoring session with one of my tutors I was supposed to be charged $per minute but my account was overcharged
After completing a tutoring session with one of my tutors I was supposed to be charged $per minute but my account was charge several times Putting my account in negative balanceI called his service representative to address the issue and she said that the funds will be returned in to business daysAnd I have yet to see those funds returnedIt has left me broke at this momentThese practices are not rightShe said that they do that to make sure you have funds in your accountIt's not OK I had plenty of funds for what I paid for and they had charged my account over seven times.!

I was charged $for a tutoring session I never received
I signed onto Chegg to receive a tutoring session ASAP and *** agreed to meet with meSuddenly he signed off before the tutoring session startedHe secretly scheduled a meeting with me and then charged me for a tutoring session I never receivedThis is a scamThe tutors Chegg hires is a scam and so is CheggI have already sent an email to their help line and have not received any resolution