Chegg.com

This company is horribleNo where does it state that these are not available and then when they want to catch an attitude about what you paid forThey dont want you to contact their home office

Complaint concerns nonpayment for a book I sold to ***
In late August, 2018, I sold a book (The Lovely Bones) to *** According to UPS tracking, the book was delivered to *** on September 11, However, ***'s website only lists the book as "in transit." *** promises to make payment in days following receipt It is now November 5, 2018, and I have yet to receive payment for the book An e-mail I sent to *** went unanswered *** is being unjustly enriched by getting to keep my book and not make the payment it promised

Their customer service phone # does not get answeredI have called multiple times/days and was on hold for over an hour each timechat toono email
I ordered a rental textbook on Sunday Jan 14th for Delivery on Jan 16thTextbook was not delivered, class starts on Jan 17thI tried calling customer service line on 16th and 16th, rang for over an hour each time before somebody just hung up on me
Chat on their website does not work, nor do they show a way to reach out and contact them via email
I reached out to them on their facebook page to see if they could provide a temporary ebook for me to use until the hard copy arrivesTheir answere is they do not give free ebooks to students, I have to rent it and then ask for a refund after the hard copy arrivesSo their answer was that I need to give them more money and then ask for it bacl

I would give this site a of star if I could I keyed in an ISBN number for a book that I needed (and wanted eBook) I found the book via internet search - selected them and was directed to their website It came up the same ISBN number so I paid for the eBook When I opened the book the next day it was the wrong ISBN I called them and spent 30+ min on the phone The woman I spoke with agreed with me after explaining what happened that there was an issue She stated that it would be fixed in 1-days, at which time I would have the wrong ISBN removed and the correct one available I waited the days and it still was not fixed I called again and was told that management determined that it was my error on the day I called He stated that it was either my fault or the browsers fault I then asked why no phone call He stated he didn't know - then asked why I hadn't called the day before....!! Um, because I was respecting the timeframe that I was given!! I will never give this company my business again and home other's heed this warning

I have always rented my textbooks from Amazon but this semester one of my books was only available to buy on Amazon but Chegg offered rentals which were cheaper so I decided to rent from Chegg for the first timeWhen the book arrived I noticed immediately that it was missing pagesIt was a lab manual and it was missing the 2-worksheet pages at the end of each labIt was also COVERED in writingI contact Chegg who promptly sent me a replacement copy and a coupon for 10% off my next purchaseWhen the second one arrived it was also missing half of the worksheet pages!! To top it off Amazon and the campus bookstore is sold out until after my next lab so I now need to see if I can photocopy a classmates labs so I can do next weeks labs!

Did not receive book that was purchased Replacement book order was cancelled due to availability
Under order #*** the book "CAMPBELL ESSENTIAL BIOLOGY-W/ACCESS" ISBN# XXXXXXXXXXXXX was purchased as a NEW book The book received was definitely worn and used On 1/9/via twitter the issue was resolved with cancelling my previous order and refund and the ordering of a replacement NEW bookI was charged an additional $for THEIR mistake On 1/12/I was informed that the replacement book order was cancelled and a refund was issued No reason was given on the form email Only "could not be shipped from our warehouse" was given as a reason On 1/12/I talked to Chegg's customer service and I was told that the book apparently was out of stock The representative checked stock and this WAS NOT the case At this time I was informed that I could purchase the book again at $a price increase of $38.50! When I asked for a manager for resolution I was inform

Chegg falsely advertised on their website, after contacting them to resolve the issue, I was lied to by multiple customer service reps
Order #***Chegg advertised "Panorama with Supersite Plus Code (w/ WebSAM + vText)" for $I purchased this with the understanding that I would be receiving the text book and Supersite code, as the advertisement states.Chegg shipped me the book (received 01/18/17) once I opened the package I realized there is no code attached, so I called Chegg Customer Support on 1/23/at approximately AMThe first person I spoke with was *** in the Orlando Florida officeI spoke with *** about the issue of a missing code, to which her response was "Used books are not guaranteed supplemental items." (this would be the access code.) This directly contradicts what the advertisement statesAfter a little more discussion it became clear that *** would not be able to help me, so I asked to speak to her Supervisor, her response was "There is no one els

Some unknown person hacked into my Chegg account and charged $worth of services to my paypal accountI never authorized or used the Chegg tutoring
On August 15, 2017, I woke up and saw the Chegg was charging $to my Paypal accountAfter logging into my Chegg account, I noticed an instant message timed approximately 12:am the night prior that was discussing solving an advanced Algebra equationUpon further investigation, I was told my Chegg that I had utilized their tutoring serviceI never used or authorized the serviceI have no reason or class to even be up past midnight doing Algebra.I changed my password *** cancelled the ability for any tutoring to be used and asked Chegg to refund my $They refused because I had already contacted paypal about the unauthorized chargesThey then refused to refund my paypal because they said I had authorized the serviceI never had as it was completely unauthorizedI then contacted my bank to reverse the charges and chegg again

Chegg enrolled my son in a free subscription and then continued to charge my account $a monthI want this refunded and was told no
I recently noticed a charge for $that has been charged from September when my son purchased a book for collegeHe was automatically enrolled for a free subscription and because we did not know about it we were charged monthly for over a yearThis is bad business practiceIt is a scam on your customersYou stole almost $dollars off of meHe never used this subscriptionYou never checked if he was using this subscription to see if it was a mistake so you could cancel itWe used your company in good faith and you used us in a bad way
I will never purchase another book from youI have three children in college and I order a lot if booksYou lost a customerWouldn't you rather make money off actual sales? Wouldn't you want happy customers? I am not following this reasoningHow do you rationalize stealing off valuable cus

Sent in books of equal use and the most expensive book was not paid for
Mental Health Nursing XXXXXXXXXX
Handbook of Nursing Diagnosis XXXXXXXXXX
Contemporary Maternal-Newborn Nursing XXXXXXXXXX
Agreed payment was $I received $through PayPal on 5/27/6, the day the books were receivedAfter calling customer service I was told the more expensive books just take more time to processWhen I returned from vacation I had received an email on the 6th stating payment would not be made for the more expensive book due to its condition, however, this book was great condition and in the least used condition of the yet payment was made for the two $books
Your order confirmation #: E1P11HB

I have been billed even though I canceled the monthly payment *before* the $offer expired
I noticed that I was billed on the following dates for $after my payment of $on 4/24/(this is a valid charge on their part, the other are fraudulent)
8/23/
8/15/
7/23/
7/15/
6/23/
5/23/
I should have never been billed those $payments
I'm out $just because I didn't check my credit card statements

I sold a textbook to Chegg.comI shipped it the following day and it was received weeks agoAfter waiting for payment that never came, I contacted customer services via chatI was told it had been received in poor conditionI stated it wasn't sent in that condition and asked for information on any attempts they had been made to contact meShe said I received an emailWhen I questioned her further, she said she couldn't actually locate any emailShe offered to donate my book $100+ book I sent to them, but I asked it be mailed back
Now, I get to wait 15+ days for an expensive book to be returned in unknown conditionI have sold a lot of textbooks and never had an experience like thisSomething just doesn't smell rightThey provide no contact after taking possession of my bookThey offer to "donate" the book which they first offered to buyThey will send it back, but only because I followed up with them, and it will be weeksI'm not happy and feeling ripped off

I signed up for Chegg StudyThe advertised price on the website is $but I am being charged $
I contacted the company on 9/12/and was told that the price can change at any time and the company can charge whatever price they want toI called back on 9/13/and was told the difference in price was due to the area I lived inI am a college student living in Fairfax, VaI purchased Chegg Study last year and was charged $I am still living in Fairfax, VA this year so this information makes no senseIn addition, I asked where on the website this information was listed and the service representative could not tell meI asked to speak with the supervisor and I was disconnectedI called back and spoke with a different person and was told the price increase was due to the added benefit of SAT & ACT prep being addedI said that I did not need those items as I was in collegeThe representative gave me a refund of one months charges but he said he could not change the

Two times I had issues with a buyback

I would not recommend this companyIts totally stupid that you pay for a subscription and get told your questions cant be refunded! The guy skip is n
I would not recommend this companyIts totally stupid that you pay for a subscription and get told your questions cant be refunded! The guy skip is nasty and rude and unprofessional period!

I have been charged $for over years, but just discovered the charge*** will stop the charge, but won't refund or tell me what it is
When my daughter was in college, she rented a book which she returned Since that time, *** has been charging us $a month They will not tell me exactly when they began charging me or what they were charging me forThey say they will not refund, say I must ask my credit card for that, but they received the $$ While it is our fault that we didn't catch the charge (the credit card had a running balance that we didn't check with our daughter on), *** continued to collect $from us for over years I am contacting my credit card company, but I cannot get details fron *** on the charges in order to report it to ChaseHere is a copy of the email I get"Thank so much for getting back in touch with regards to the chargeI really want to help you out
I will be unable to give you any information in regards to the account

I canceled my account with Chegg on 9/3/2015, which I have an email proving, and they continued to charge me for an additional months
I created an account of Chegg on September 2, I found their service provided incorrect information, so I canceled my account on the next dayI got an email confirming my account was canceledHowever, they have continued to charge me $each monthWhen I called their customer service and disputed it, they said there was nothing they could do, even though they could see that there had been no usage on the account and that they could see had been canceledThe order number is In total, they charged me for monthsThis amounts to $for a service that was canceled, which is completely ridiculousThe order number is *** and the account is under ***@yahoo.comThe name on the account is *** ***I have talked to over different representatives who were unwilling to help solve this clearly mishandled issueThe a

Some one got my credit card information and ordered book from CheggNo one in my family attends college
I noticed charges on my visa, and looked back to realize it had been going on for over a year The charges were twice a month from Chegg I had to ask around to find out what Chegg was It is a company who rents books to college students I called Chegg explained what was happening They asked if anyone was in college No one in my family is in college Only myself and my husband have the card My husband does not use it at all
I very rarely use it I was working on paying off the balance I was told I had to speak to the financial institution I did that I work there The fraud department was only able to go back two months I called chegg let them know I was only able to get refunded for two months out of months No matter what department I spoke with at chegg would listen to me, they all talked over me They are not willing to do a thing to make me whole T

Fraudulant, unauthorized charges to my credit card by Chegg
On May 24, a fraudulant charge of $was posted to my VISA charge card accountI noticed the charge on May 25, and contacted Cregg immediately informing them that I did not make any purchases from their companyI also notified my bank and closed the account and opened a new account with a different account numberThe individual I spoke with at Cregg took all the necessary information and indicated someone from their billing department would get back to me right awayAfter not hearing anything from them for two business days I called them back on May 29th and again provided the same informationThe person I spoke with said she would escalate the claim and have someone get back to me right awayI still have not heard anything back from Cregg regarding this matterThe issue has been turned over to my bank's fraud department who will take over the investigation at this point

Chegg has been charging my debit card since September with my consentCustomer Service did not attempt to assist me with and of the problems they created
Illegally charged Debit Card without my consent, and customer service representatives were very rude, disrespectful, and unprofessional