Chegg.com

Charged years for service never requested
In the Fall of 2016, I had attended college and purchased a temporary online book from Chegg.com while using my father's credit card I only needed just the text book, and did not request any further programs or offers from the company Two years later, my father asks if I'm still eating with my "Chegg account." I find out that I was enrolled into a study guide assistance program with Chegg.com that was charging my father for the last years When I called to request a refund for an offer I never wanted, I was told I could only have the last charge refunded and to contact my credit card's banking establishment

Chegg.com is not a reliable website to get homework helpI got tutor services before and they are not even well prepared to help studentsAlso, I cancelled services and I still get charge a fee because my debit card is on fileThey can charge any time they want so I have to keep checking my account and dispute itI got charge for tutor services I did not receivedAlso, I got charge for membership I did not useI am a student and I can't afford to waste money this way

I cancelled my monthly membership and they continue to bill me I have also discovered they have been double billing me
I subscribed to their service on XX-and have been getting charged $twice a month ever since I have been charged on 4-4-16, 4-11-16, 5-4-16, 5-11-16, 6-4-and 6-11- I cancelled my subscription after receiving the 6-4-bill and after receiving another bill on X-I looked through my records and discovered I have been getting double billed
I could not find an account number but I saw an order number K2EQ3XRK
set for 7-11-
My payment method was automatic payment from my checking account

I was charged months when I did not ask for or request the service
I called and got worst from *** on chat

Cancelled my Chegg Study subscription 2/8/2017, and today realized I've still been getting charged I was able to cancel (hopefully)rep refused c
Cancelled my Chegg Study subscription 2/8/2017, and today realized I've still been getting charged I was able to cancel (hopefully)rep *** refused to refund, and lied saying she credited my account (the auto-email credit for this month came as soon as I cancelledshe did not process the cancel) Fraudulent company and deceiving poor college students

Chegg Inc billed my credit card for service that I never received and refused to refund my credit card my $I need my $back into my account!!
I already paid $for one assignment and cancelled your subcription, but Chegg kept billing my credit card for another $They did a partial refund by giving me $30, but they refused to refund my account the other $I need my other $ASAP back into my account!!
They have no legal right to overbill my credit without my consentI will never do business with such company again

Account was closed, I lost all my lessonsThey ignore all my requests to refund the lessons that weren't refunded
Account was closed, I lost all my lessonsThey ignore all my requests to refund the lessons that weren't refundedI want to see if they will be honest this time and recognize which lessons were never refunded, and post the respective refundsI'm not interested in an account reactivation
Account ID: ***@gmail.com

I bought a E book for chemistry and its solutions answers for the problems that in the book
the solution was about $ and the book was around
I can't access to chegg .com to get my order number because it says the website is forbidden it show error

I was charged by Chegg for $for a service I did not authorize
I did not give my permission for these chargesThe tutor was so brash enough to charge me twice for the exact same written assignment that they "allege" I gave permission forThe class I needed at the time when I asked for a tutor was nearly months priorThe services and products given to me are completely unauthorizedChegg is taking advantage of college students and is using a scam product pricing model
11/16/- Charge of $for a written report for a tutoring service
11/18/- Duplication of charge $for the same written report
11/26/- I officially contacted Chegg customer service
11/27/- Danny a customer service agent emailed saying he would "refund the $charge" I also replied asking for a refund for the
11/29/- Johnny a customer service agent emailed saying "We took a closer look, and it appears that you have agreed to and used minutes of tutoring...we are unable to o

Unethical practices in billing
My son rented a textbook from the company using my credit card in He recently tried a "free trial" online with the company and did not read the fine printIt was a free trial with strings attachedHe did not cancel it so they changed MY credit card because they had it on file from They charged my card from Sept2016-January before I questioned my husband about the chargeWe spent hours on hold listening to excruciating music waiting to talk to someone at the companyThen we would be cut offWe finally reached someone today after another minute waitAfter a long discussion, they refunded one month of the moneyThey did not have permission to charge my card a second timeThey emailed my son at an email no longer in use because he is not in school anymoreIf this practice is legal, it is certainly unethicalI told the customer service representative that I should not have been charged

I purchased some college textbooks from Chegg after hearing from my sister that they are the best place to get them based on price and service and man was she right! I ordered four textbooks for my freshman year fall semester and it turned out that I wasn't going to need three of them based on my professorsI then went back onto Chegg to see if I could get a refund for the books, and sure enough I could get a full refund for all my books since I was returning them within days of recieving themI mailed them in on a Monday and by Thursday of that same week, the money was already in my accountThe process was quick and easy for buying and returning as well as getting my refundThis experience has made me a Chegg customer for life(Or at least as my time as a student!)

My student used this service a couple of times and did not find it helpful I had canceled the subscription, but they continue to charge my credit card every month I can contacted them multiple times but they continue to charge my card I even cancelled and replaced my credit card and weeks later got another charge from themI had to cancel my card againI did an online chat with Lori from the company and she said that she did not see a membership under my email even though I was currently logged in under that email She then advised me to contact the company via a phone number she provided

I didn't receive the help I should have and still got charged for it
On 10/4/I went on chegg.com to get help on a homework problemI was assigned a tutor whom which Is supposed to help and do it in a timely manor because you are charged minutelyAfter the problem had started, the tutor said he was still working on the problem and to give him more minutes, then he kept responding with more minutes, and so forthmeanwhile, It didn't look like he was working on it at allafter waiting for about an hour, I kept trying to tell the tutor that I wanted to end the session because it was costing too much money, which was being charged on my credit card automatically, and I kept sending him messages but wasn't getting anything in responseI finally left the tutor session and never got any answer to my problemI formed a complaint for a refund with the chegg customer service and they wouldn't give me one because somewhere on the way I had clicked a "thumbs up" button on the webs

Wife ordered rental bookNever received return label for rentalWas charged $without explanation
My wife ordered a used rental book for my son and used her email address for the billing infoShe also included my son's email address in case the was an electronic part of the bookMy wife never received a return label or any notifications stating the book was due backA $"replacement" charge was posted to my credit card and when I tried to call the company I was disconnected no matter what option I choseI disputed the charge with my credit card company and after a few weeks was told it was found in my favorThen Chegg submitted documentation showing they had sent an email to my son's email address so they reverse the decisionI had my son search his email and he found the return label in his spam folderI contacted Chegg through twitter(which is the only way I could find to actually get ahold of someone) to find out if I could still use the label and they said th

solving conflicts by revoking customer's access is worry-free and once-for-all solution, haha nice try, but not really
"I'm working on a hybrid app following material guideline using Ionic3+AngularAs you may know Angular4, we need to implement some of the functions in TypeScript." This was what I sent in the request and what I didThe codes are all open source and you can find it in Github to public but not ready to be deployed as standalone yet, and of course, not for a course gradeHowever, the tutor paired to be clearly had no understanding in the subject and did nothing but claimed the lessonsSo I contacted customer service for helpAnd this was immediately send to me by:
"We noticed these multiple lesson requests were for a graded assignmentThis is a violation of the Honor Code: http://chegg.com/tutors/honor-code/We just wanted to let you know we had to deactivate your Chegg Tutors accountYou won't be billed for any subscription fees moving forwardWe would

They have charged my account without my knowledge
Chegg has this Chegg Study program and when you buy a book from them, they offer a free month of itYou can opt in to continue the service after the monthI chose not toI ordered from them last year and did not have a problemThis year seems to be the problemToday, I realized in my account statement that they have charged me on February 15th for $and then again on March 15th for the same amountI received no email or any notification that I was being chargedI didn't even try to use Chegg Study as I did not need itThey were charging my account for something I did not utilizeHaving looked it up, I realized I am not the only victim of thisI contacted an employee through their online chat and she told me that nothing can be done and the subscription has to be cancelled and they don't have to notify us of the charge

If I could give zero stars I wouldI use many different companies to sell back my textbooksThis company is the worstI sent in an unused perfect condition textbookThey agreed to a priceafter a few weeks, I did not hear anything so I called themThe customer service rep told me that my book was rejectedRidiculous because it was in perfect conditionBut then I asked where my book wasHe said it is policy to hold the book until you call and inquire about itUnvbelievable! So then he said he would send the book back to me...of course, when I got the book, it was not my perfect condition book.It was not in good conditionSo they stole my book and gave me a terrible condition book.Do NOT do business with this company!

Unauthorized billing on my American Express card
This company has billed me twice for unauthorized purchasesI have attempted to call but they only have a recorded message
I have never purchased from this company beforeI changed my Amex number to stop unauthorized purchases but this company billed me again this monthI asked Amex to block them from my card

ORDER 2qy38crzon ordered a book, immed I cancelled it and the acct my bank was charged on for I want my refund NOW
ORDER 2qy38crz
***@YAHO..COM
on ordered a book, immed I cancelled it and ON MY BANK ACCOUNT TODAY IST IS SHOWING THAT CHEGGS CHARGED FOR THE BOOK, DAYS AFTER THE ORDER WAS CANCELLEDI CALLED CHEGGS AND GOT AN IT WHO REFUSED TO CALL A SUPERVISOR AND ISSUE AN IMMEDIATE REFUND I AM ANGRY BECAUSE CHEGGS IS ACCRUING INTEREST ON MY ALSO SINCE THEY OBTAINED IT ILLEGALLY IT IS THEFT BY CONVERSION, I AM FILING A POLICE REPORT FOR THEFT

I attempted to contact the company by email within hours of purchasing the service to cancel the service and request a refund They never responde
I attempted to contact the company by email within hours of purchasing the service to cancel the service and request a refund They never responded to my email which was sent to ***@chegg.com, an email that I had previously used successfully to contact Chegg No one has ever responded to my emails I have attempted to contact them three times since then I have now been charged twice on November 13th, and December 13th which I need refunded Please cancel any and all subscriptions and refund the charges for totaling