Chegg.com

fraudulent recurring charges processing through Paypal from Chegg yet Chegg does not have any active membership from me fraudulent recurring charges processing through Paypal from Chegg yet Chegg does not have any active membership from meI have looked back and this began a year agoI used Chegg for textbook purchase one time, and thought that was allIn checking Paypal, I noticed in my mom's account there has been a regular $FEE and we dont have any recurring costs with Chegg

I mailed a textbook to Chegg that was in perfect conditionThey said they would give me $40, but gave me $and kept my book I sold a book to CheggThey offered me $for the bookThe book was in literally perfect conditionThey claim it's in poor condition which is a complete lieThey are keeping the book and giving me $for the bookThis is a total scamThere are 100s of other reviews saying the same thingI should have read them firstWill definitely never use Chegg againIf this is not resolved plus payment for the time spent dealing with it, I will sue them in small claims courtI am fed up with them, and the need to be stopped

I sold a textbook to Chegg in December of and have not received payment for the textbook The textbook was mailed to Chegg in December of They indicated that a check was mailed on 12/31/and that it should arrive within daysI never received payment so I started an online chat with customer serviceThey indicated that they needed to locate the last check and a new one would be mailed and would take daysWhen I spoke with them the last time my days was up on 2/9/I spoke with them again today to inquire about payment and they indicated that my day period was not up until the 17thThe customer service representative said "finger crossed it arrives on Friday" when I inquired what the next step would be if I did not receive payment on that dayIn total I have been waiting days for paymentThey list under my account that checks take days to be deliveredUnder the "help" section they indicate days for deliverWhen you speak to them they indicate

Company continued to charge my credit card whole year after I canceled I noticed Chegg online Tutoring continued to charge my credit card since 2016nafter I went online and canceled my subscriptionI talked to representative regarding the matter who assumed I was incompetent, and just failed to complete the cancellation processI assured him I in fact canceled, and he can see that After May there was absolutely no more logging on to the Tutoring site because I was finished with the semester and canceled subscription

Non payment for sold books Chegg offered to buy textbooks for $The books were mailed via their shipping labelTracking data shows received 11/28/On 12/9/I phoned to inquire about paymentCustomer service told me they were very busy this time of year, the books haven't been checked in yet, and I will be contacted within business daysOn 12/22/I phoned againThis time told Chegg contacted me days before and I told them to mail the books backI never was contactedThis was a lieThen told the books were teacher editions (which they don't accept), again I told her this was untrue and I know they were not teacher editionsI asked for the date, method of transport, and tracking number of my booksShe could not provide me this informationShe told me I will be contacted with this information within business days, but with the holidays to allow them more timeUnacceptable! I asked to speak to a supervisorShe said she was the highest supervisor there wasI

Company did not ship books as they said they would On August 25th, I placed an order for textbooksof them were supposed to arrive today, August 29thThe last one was supposed to arrive one August 31stShortly after placing the order I had called in because I realized my primary book did not come with the free 7-day online access so I would not have it in time to read the chapters I had to readI called Chegg and was advised that they would not be able to cancel the book even though it was just placedI accepted that and paid for the book through another company and was sent a shipping label The one that was supposed to receive on August 31st arrived on August 28th so I was excitedI got the email that books had shipped and would also be here on a August 29thThis morning I woke up to an email that one of the books I had ordered shipped today (the day it was to arrive) and I would not get it until September 5thThis is unacceptable and I never would have ordered it if

Unethical practices in billing My son rented a textbook from the company using my credit card in He recently tried a "free trial" online with the company and did not read the fine printIt was a free trial with strings attachedHe did not cancel it so they changed MY credit card because they had it on file from They charged my card from Sept2016-January before I questioned my husband about the chargeWe spent hours on hold listening to excruciating music waiting to talk to someone at the companyThen we would be cut offWe finally reached someone today after another minute waitAfter a long discussion, they refunded one month of the moneyThey did not have permission to charge my card a second timeThey emailed my son at an email no longer in use because he is not in school anymoreIf this practice is legal, it is certainly unethicalI told the customer service representative that I should not have been charged

I signed up for one month of [redacted] Study, but I was overcharged for many monthsI requested a complete refund In February of I signed up for a one month [redacted] Study for that monthI used a card issued by my employerI never received an email regarding any information about my [redacted] Study, not even a confirmationWithout my knowledge [redacted] kept charging me and no information was ever emailed or sent to me about the chargesSince I was never received notification, I had no idea that [redacted] was billing me until I received an email that the card could no longer be chargedThis was on Aug16, On Aug21, 2018, [redacted] was contacted about this and an agent named [redacted] said that my refund due to me was in the amount of $ [redacted] updated my email and address information and was asked to send a confirmation email that my refund was being processedShe refused multiple times saying she could not send an emailIt was against policyShe said a refund of $would b

Chegg offers a service called Chegg Study that is advertised as $per monthWhile some receive this price, others are charged $ Hello, On 8/21/a [redacted] of mine had told me that she signed up for a Chegg Study subscription from Chegg.com and was charged We discussed how this was absurd, since it was advertised as $Later in the day, I signed into my Chegg account and looked at my accountI did not have a subscription at the timeI clicked the subscribe option and it told me that the price for Chegg Study was $I then contacted my [redacted] and told her to ask Chegg for a refund since they charged her more than advertisements saidThey gave her a refund and canceled her subscription but was unable to tell her why she was being charged more than others would have been charged On 8/22/17, I went onto my own Chegg account and tried to sign up for a Chegg Study subscriptionI clicked the option and it told me that the subscription would be $a

R [redacted] P.OBOX XXXXX [redacted] XXXXX XXX-XXX-XXXX COMPANY MAY CONTACT THIS NUMBER DURING BUSINESS HRS [redacted] (PREFERRED CONTACT EMAIL) [redacted] December [redacted] (CEO) or current CHEGG Corporate Office Headquarters [redacted] Blvd # [redacted] CA XXXXX Dear Mr [redacted] RE: STILL ATTEMPTING TO CANCEL DEFICIENT TEXTBOOK SOLUTIONS On December at 3:PM AS NOTED BY FINANCIAL INSTITUTION, I used my credit card to purchase CHEGG Textbook Solutions in the amount of $14.95(Enclosure A and B)This not have ethical business is conducted and customer retention maintained I suffered irreparable harm from your deficient service I am very dissatisfied with deficient purchase I relied and depended that this purchase would consistent of accurate solutionsBut, it did not Within days after purchase, I discovered the systematic inaccuracies of the solutionsSubsequent

Complaint concerns nonpayment for a book I sold to *** In late August, 2018, I sold a book (The Lovely Bones) to *** According to UPS tracking, the book was delivered to [redacted] on September 11, However, ***'s website only lists the book as "in transit." [redacted] promises to make payment in days following receipt It is now November 5, 2018, and I have yet to receive payment for the book An e-mail I sent to [redacted] went unanswered [redacted] is being unjustly enriched by getting to keep my book and not make the payment it promised

I sold my biology book to chegg and I have yet to be paid! No one is willing to help me and I need to be paid in order to buy more textbooks! I sold my biology book to chegg and I have yet to be paid! No one is willing to help me and I need to be paid in order to buy more textbooks! I can't keep waiting "15" days foto receive a check! This is poor customer service m, if customers who purchase books from you can get they're order in a timely manner why can't I? I suppose a customer is only important I they purchase from you! I want this fixed aaap! If not I'll even file a police report I have too, this is completely and utterly ridiculousWhat horrible customer service!

Chegg is taking money out of an account that was not authorized for purchases In August 2015, my husband opened a Chegg account and used my debit card to rent booksThe books were returnedIn January he opened a new account with his own debit cardI have been receiving charges on my account since early June because they "couldn't charge the appropriate account" Chegg refunded the charges but not the overdraft feesI thought the matter was resolved until I checked my account this morning and another $charge was debitedThe second transaction for the rental of the books was not authorized by my cardI have tried to resolve this manner but they are continuing to take from an account that wasn't used in the transactionThis is implicit FRAUD! I do not want an apologyI want my financial information removed from their systems and my money returnedI vow to NEVER recommend them to anyone else!!!!!!

Sent textbook in for buyback; textbook was delivered/received, but never received payment I sent a textbook into Chegg for buyback/paymentI sent the textbook to them in JuneAfter not having received payment after a few weeks, I checked shipping to ensure that the product was deliveredUPS confirmed it was delivered and signed forI called Chegg and an agent told me that there was a hain processing - the textbook could not be foundThey said they would open a claim and asked me to call back laterAfter a couple of weeks without contact from Chegg, I called back in and spoke with another agent who told me the same thingThe claim apparently had been mishandled and no action had been takenThe agent told me they would issue out a physical check in the mail, which could take up to daysI waited a few weeks and nothingI called Chegg back again and the agent said that the prior agent never fully submitted a request to issue the check, so they would go ahead and do tha

Cancelled subscription within a month due to the site not being helpfulThat was back in OctWe paid for Sep & Oct, which is fineI look at my statement today and I see a charge for FebUnauthorized subscription re-instatement, their rep tried to tell me it will be a "courtesy" one time refund when I said [redacted] is this charge and demanded explanation - I contacted my credit card and put them on blockWatch your statements! I also closed my account this time, not taking any more chances at unauthorized billing

I was charged $for study subscription didn't sign up for My son ordered books on Jan 26,from chegg.com order # [redacted] there was free trial then started deducting $a month for over a year we were not aware of this and he never used itThis company has scammed other students as well they said to file a dispute with credit card company and issued month refund I would like refund or credit for year subscriptionI can use credit to order booksI explained this to them

Company double charged me for several months and won't provide a refund I had a subscription with chegg.com for their Chegg Study serviceI began my subscription on March of through the Chegg Study application on my iPhoneI ended the subscription in January of 2018, with the service continuing until February of I paid $per month during that time to Chegg, but was given my receipts through AppleChegg told me they have no record of the payments to Apple and my subscription between June of and January of Apple continued to email me receipts until January of and they emailed that to me againI have two order numbers with Chegg: [redacted] which was from my subscription which began on 3/14/and [redacted] which was from a subscription beginning 8/29/The issue arises from the fact that from 8/29/until January of 2018, I had two subscriptions listed for the same serviceChegg's system then began charging me along with Apple for the same sub

This company has misleading and poor business practices and offered me money for a used book but did not completed the transaction on its end Chegg and I made an agreement for it to buy back a used book from me on 10/18/I sent the book via UPS 10/23/Per UPS the book arrived at Chegg on 10/Per the Chegg website I was expected to receive payment for $on 11/but it's website (still as of today 11/states that the book is in transit and not received yet)On 11/3/I chatted with [redacted] at Chegg customer service to follow up on paymentHe proceeded to tell me that they did have the book but the warehouse claimed it was not in an acceptable condition so it would not buy the book back from meHe said I could either have the book returned to me in days or donate itI asked what exactly was wrong with the book as it was in very good condition when I sent it to CheggHe said he could not tell me what was wrong but that he could give me possible reasons why it was no

Total bill does not appear on screen until after entering credit card information Chegg.com is an online businessI went to the website to rent textbooksUpon checkout the website asks for credit card information but doesn't tell the final bill amountI fell uncomfortable in submitting my credit card information when I am still not sure how much it is going to cost me!

rented a book that clearly stated with connect, and it did not come with connect access rented a book that clearly stated with connect, and this seemed reasonable since it was dollars more than the book without connectreceived book and no connect code, forced to return book and wait for shipping back then rent the book without connect and wait for shipping againwhy have two listing for the same book but different prices if neither comes with the code? why even have that in the title of a book if it inst going to include it? customer service also is the worse, unhelpful and they seem rudewhy not just adjust the price to the other rental price? or provide me the access code that it claims to come with in the titlecustomer service will only tell you its your fault and offer no flexibility