Chegg.com

Chegg set us up on an online help after my son rented a book from them He never used this and we were charged since7/23/2015,$14.95a month,never used
Chegg has been charging our account for what they called was an online help line, my son had rented a book from them and returned itI knew we were charged for thatConfused when this was ongoingthis was for a help line which we never used once, and were charged for $a month since 7/23/I talked with marie at chegg, said she could refund I month I said unaceptable,I said I needed to talk with someone elseshe said they were busy and could do more monthsUnacceptable, my total charge for what we did not order was over $dollars

My account was charged with out my consentI updated the account with a new cardWhen I checked my statment they had charged the old accont
My account was debit on 2/10/in the amount of $I did not authourize for Chegg to debit my account on this dayThis account should have no longer been in their systemI updated the account with a new accountWhen I addressed the situation with the supervisor she advised me that they are able to go to any and all payments on the account and decduct monies until the find and availabe accountI feel that is is unfair to me as the consumer and violating my rights if I updated my acccount then that is the account that should have been used

They billed me incorrectly when I had a subscription with their tutoring services
*** helped me get my subscription after my minute free tutoring sessionI got the mins for $a week on tutoringI was billed $I asked *** why and she kept telling me their just "pending" transactionsWhy would they bill me when I have a subscription in place*** advised that their subscriptions dont take effect until the next billing cycleReally? Why would they not advise me of thisI'm here thinking I'm covered, yet I'm actually being billed regularThis is unacceptableI did not authorize those transactionsI ONLY authorized $48/week for minutesWhen I kept trying to get answers, Chegg deactivated my account and accused me of using "inappropriate language." When did I ever use inappropriate language?Not onceThe transcript will show that

I have not received my refund and it has been more than a month
On August 20th I ordered three books from ***.comOrder number *** for a total of $via my Visa debit cardLater on that afternoon I received and email saying that one of the three books I paid for was out of stock or back ordered and they stated that my money would be refundedI waited a few week I did not receive a refund, so I contacted them through their online chat service and the representative said that the charge was reversed and that there was nothing that they could do

Card was charged for books that had yet to be returned- However the wrong card was chargedThe account is not mine, but my newphews
When my nephew went off to college he didn't have an account set up so he wired us money to order his booksWhen his account was open we called Chegg and updated the payment informationIn december 15' my account was charged for a rental extensionI called adn confirmed that they had his account info and they said yes and refunded the amount *** to meWhich was right at When I spoke to them they assured me that my card was off the account and I reminded them that I would do not authorize any more charges on my accountI was assured everything was good to go with his accountI received an email getting close to the date to charge again if the books had not been returnedSo I decided to call againI was told yet again that they did not have my card on file anymoreHowever I wake up on 1/31/to find that my account had been charged $

I subscribed to cheggcom on October 8, for a one week free trialIt was advertised that after the free trial was over subsequent billing will be 42/monthOn checking my account statement, I realized that they had been billing me more than the initial amount stated, about eight times the amount which I think is a fraudulent act
Product_Or_Service: Chegg Tutors

Verbally cancelled membership, Chegg never canceled, continued to charge membership even on the expired credit card, never contacted me
Chegg did not contact me to notify me, I still had a member shipI was being billed annually, and 3rdnever requested to update financial information and proceeded to charge my expired credit card every yearWhen I contacted them, they only refunded me for this year and hung up on me before I can finish, explaining my disturbing realization of this company

I SOLD THEM TWO BOOKS IN ALMOST BRAND NEW CONDITION THEY DID NOT UPDATE THE ORDER INFORMATION NOR SENT ME AN EMAIL REGARDING THE ORDERI CONTACTED THEM AFTER DAYS OF DELIVERED DATE AND THE AGENT TOLD ME THAT THE BOOKS WERE CHECKED IN AS POOR CONDITION and they KEPT THE BOOKS!!! I lost my *** money, it's better to trato Amazon instead!

I had a tutoring session on 11/The first mins were supposed to be free Chegg is not able to process a refund at this time Fraudulent charge
Monthly subscription was purchased on 11/with a free minute tutoring session I was fraudulently charged for minutes of free tutoring I was charged twice, once for $and once for $on top of the monthly subscription fee
Order #:***
Price: $
Tax: $
Total Paid: $
You worked with: *** ** (https://www.chegg.com/tutors/online-tutors/***-R-XXXXXX/)
Subject: Java Programming
Duration: hour minute (minutes free)

textbooks sold to Chegg and we were not paid for the books even though the company received them
account: ***@gmail.com
My daughter sold books to Chegg in MayAll three books were in the same boxAccording to UPS the books were delivered to Chegg on May 9th, A check was received for one of the books for $When contacted about the other two books they said they received them but had misplaced them in the warehouse and couldn't issue a check until they find themWe waited a few weeks and called againStill the same responseWaited two more weeks and just talked to them today (July 17th, 2017) and was told they found one of the other books and would mail a check for $The third book which should be for $is apparently still missing in the warehouseI do not believe I should have to wait for my check because they misplaced the book after receiving it from UPSWe sent them the book and they did receive itEach person I talk to tells me to just keep c

They claim to have textbook answer keys but the answer are incorrectThey won't refund customers
I subscribed to their service for answer keysNone of the keys are correct and the explanations for their answers are in English so broken it is hard to understandI was denied a refund

This company allowed someone to access my account with them and purchase products and/or services using my PayPal account
The person was also allowed to change my email address preventing me from recovering my accountUpon notifying the company, they insisted that my account was setup using the changed email address although admitting that it didn't make sense since I did receive a notification via my correct email address prior to the information being changed confirming a service that I did not requestI was placed on hold for long amounts of time during this call and repeatedly told they don't know what to do and that a supervisor or manager wasn't availableMy personal information such as physical address, date of birth, phone number, and PayPal account information are now at-risk due to this company's negligence and remains at risk as they are not handling this security breach appropriatelyThey still have the account open although I'm telling them that someone has hacked i

Chegg agreed to purchase buy book back
I have called several times now and have been told that they have misplaced my book in the warehouse and that I would hear back from a supervisor within a couple of days Each time I would wait a couple of days and once I haven't heard anything back I would call again They would give me a different excuse each time on why I havent heard from a supervisor yet and tell me that they corrected it and that I would here from a supervisor in a couple of days The last time I called I told them that I would like to speak with a supervisor the gentleman told me that I couldn't When I continued to ask he said that I was getting none compliant and he was going to hang up I ask to speak to a supervisor again and he stated that he would not let me speak with a supervisor and he hung up

My account was charged twice for books ordered it over drew my account two different people told me it would be back in my account and its not
Two people told me my money would be refunded and it still hasnt been, this has caused me a huge problem woth my babk account

In the previous complaint you claimed only $weren't refunded, but you refunded almost twice that, which should seem sketchy
In the previous complaint you claimed and I quote, "We just refunded every penny you've ever spent on tutoring" The amount refunded totaled $However, you had claimed: "You received all of your money back except for one $charge that was not eligible for refund."

I sold my book to ***I signed up to receive the money through PayPalThey received it business days agoI called the customer serviceThe warehouse lost my bookThey said they are willing to pay via check, which was not what I signed up forThe process for them to write and cut a check takes to business days! So I did what I needed to do as a customer, they mess up and I get punished for itThis is horrible customer serviceI am never selling or recommending them againI can't believe they lost my book, I can't even get it back to try to sell it somewhere else fasterI needed the money before I start classes and now it seems like I'm going to get it mid semester at this rate

Company was supposed to issue me a check a month ago for a book they bought from me and I have never received it
X-I sent a book to chegg for them to purchase from me they told me business days it has been a Month and no check each time I've called they have told me to wait this day wait this day an if it wasn't there to call csr csr told me wrong information told me they were gonna send it certified mail that was a lie they don't send checks that way now I'm supposed to wait another business days on a check that I don't believe was ever sent they told me to email a person and talk to him when I tried to send this gentlemen an email it said invalid addressOrder #cy63rzc this company has not only not sent me my check but has scammed other people as well one guy has been waking since June and has yet to get a check

I would never to business with this company again I returned my rental prior to the date that it needed to be postmarkedI never got a email updateMy postage needed to be marked by 6/1/i returned my book 5/30/ They charged the extension fee on 6/5/When I chatted with the customer service rep he said it takes a while for the warehouse to process the return and I may bet charged the extension fee then I will be issued a creditWhy should I even be charged the fee and go though the hassle of calling for a refund if I returned the book within the alloted time frame This company is horrible, they expect the renters not to notice the fee and if you dont call to get it refuned to you they make extra profit by stealing your money

Company collects PII sensitive documents and has no way to remove them after processing applicants
On 12/27/my Chegg Tutors application required "additional verification." When I refuted the need the team denied my applicationThe company requests confidential and sensitive documents that include PII listed on them to 'validate' candidatesSince I'm no longer in their consideration pool; Chegg has not securely removed any PII sent to them in the process

I utilized minutes of my weekly free minutes of tutoring I was billed for those minutes of service
I signed up for Chegg on 2/20/I paid for the monthly service fee I signed up for tutoring I had a conversation with a rep via IM chat, who said I had free minutes of tutoring I took advantage of that time, used minutes I was billed the standard $0.50/minute, resulting in a fee of $that was pending on my account I called Chegg on 2/22/and spoke to a rep who said he would enter a ticket and someone would call me back in 2-business days I did not hear from anyone, and as of 2/22/16, the $charge posted to my account It still has not been removed as of 2/28/