Chegg.com

Cancellation online did not work and they will not refund my money
I purchased book from Chegg.com on 08/10/at 9:00PM at nightI realized I made a mistake on the purchase and immediately tried to cancel within the minuets advertised onlineI hit the cancellation button and it said it may take up to a minuet to cancel....it kept working for minuets and did nothingI logged out and logged back in and and the cancellation button was gone...only available to returnI called at 7:00AM the following morning to cancel and was given the run aroundThe employee stated he would put me on hold to see if he can cancel the transactionHe came back online and said he could not do it, I asked him whay and he stated its in shipmentI told him there is no way that product could have shipped out and I was a business owner with a UPS account that notifies me of any shipments coming to my address.He confirmed it had not shippedHe then he began to tell me how he sent a return label to me

I sent my textbook on December 23, 2015, and was supposed to receive payment for the book in days, but they refuse to pay and now have my book
Chegg received my math textbook December 23, and I was to receive payment of $by check, within 10-days of drop off at UPSI've called multiple times and have received no helpI keep being told that the book needs to be checked in at the warehouse, but they aren't doing anything to resolve the problemI'm constantly told a supervisor will call me the next day but have never heard from anyone from CheggOrder number is 6YY4BCJ Textbook ISBN: XXXXXXXXXX Book Title: Using and Understanding Mathematics

Chegg lost a book that I sold to them for a month and now claim it's damaged and refuse to issue payment
I sold a textbook to chegg that arrived at their warehouse on 12/06/On 12/I called to ask why my payment of had not been issuedI was told my book was fine and payment would issue in a few days due to a delayOn approx 12/I called againWas told xmas was causing a delayOn 12/I called againI was then told my book was lost and a "trouble ticket" was created to make sure my payment was made ASAPor days later I got an email stating that my book was "received damaged" and no payment would be madeNo description of the damage was givenI did not send a damaged bookI made approxphone calls and even more emails trying to speak to a SUPERVISOR, but outside of voicemails received while I was at work, I cannot get one to contact me(CustServReps asked me what times to call, but the super didn't use my availTimes)Chegg told me on Janor

I have been ordering all my textbooks through chegg for two years now and couldn't be happier with the companyThey have great customer service as I had to chat with them once over difficulties with my ebook loading and they resolved the issue quicklyThey ship the books out fast and process rental returns just as fastOn top of having good customer service and fast shipping they also have some of the best prices for textbooks that I have foundAnd as an added bonus they send coupons and detergent samples in with your textbook order, as a college student anything free is a blessing

I was promised a refund for incorrect charges and haven't received it
I have a subscription to Chegg Study, which costs $a monthI was charged twice in two days, so I reached out to them to get a refund for the second, incorrect chargeWhile they did refund me one of my charges, I found out later that they also cancelled my subscription, which should have still been activeI needed to use the service, so I paid them again and contacted customer service again, and the representative agreed to process another refund for meA few days later, I noticed that my account had been cancelled againI contacted customer service again, and they told me that I had called them to cancel my subscription, which is falseThey told me that they had already processed my 3rd refund, which turned out to be falseI went ahead and paid for the subscription again because I was told the refund would go to my card within business daysIt has been a week and I haven't received the refund I was pro

I had an issue with billing and I had made a mistake and accidentally charged $on the wrong credit cardThey where very kind and refunded me fully for the $After seeing so many bad reviews here I was very surprised at their response to my issue

So disappointed in Chegg I have been using this company for a few years and the last transactions have been a negative experience They offered to buy my book back and never credited my account When I called to ask about my credit they explained they no longer wanted to purchase my book and would donate it for me I asked to have it mailed back to me and never received it I have called times about this $credit and each representative gives me a different answer each and every timeHow hard is it to mail a book back? There are great text book rental companies out there, unfortunately Chegg is no longer one of them

Refund on Returned Book
I rented a book from Chegg, Effective Human Relations, Order: #***The book was returned but they wanted to keep my money

I sent in a book for trade inThe book sat for weeks until I finally asked what was going onAt that point I was told that it was damaged
I contacted Chegg when I did not receive payment for my trade inChegg advised me that the book did not meet trade in standards and that they would return it upon my request (over 60+ days after sending it in with no update at all) After that I received the book back all water damaged several months laterI emailed Chegg for assistance several times and did not get a response past my first emailI also contacted UPS who told me to refer my inquiry to CheggI haven't received any response to date with emails sent

I was quoted $for the purchase of a text book I never received payment, or explanation/expectation of non-payment
I sold a textbook to Chegg.com for $It was brand new text book when I purchased, and used only semester The text was delivered to the client on 12/ I have had no further contact with Chegg and was mystified as to why payment had not been receivedAfter many calls, I was finally able to speak to someone via "live chat" and found that they were not going to pay me for text, quoting "bad condition" of the text I was not contacted and was fully expecting paymentNow it is too late for me to return locally If they were not going to full-fill their end of the agreement, I should have been notified, or at the very least, it should have been updated on my account with their website Very poor business practice I have not received payment,nor the textbook Essentially, they've gotten my book for free, while making money it by selling it to the cu

First time using Chegg, definitely thumbs up!! Not only did my book get here on timeThey even sent me a drink and a sample for Tide! Thank you! Great experience so farWill recommend to family and friends

This is the worse company I have ever had to deal with I received a quote from Chegg to buy my school books I shipped the books on 5/20/which was within the timeline of 5/22/ The total amount quoted was $ I received notice of them receiving a book on 5/31/ I called because the order only showed book, I called to find out what was going on I was told my whole order was received and is being signed in
The emails and the website says a check will be mailed after days of books being received Chegg sent a $which I received on 6/8/ Again I called wondering why I didn't receive all of my funds I was told my order is still be signed in What does that mean? I was expecting the full amount for all books in the check on 6/17/I called again and was reassured that my order would be placed on high priority for payment since it has been so long Today is 6/21/and there has been no check, no acknowledgement of my order at all I want the money for the books I sent you or I want all of my books back Chegg has wasted my time and energy that I could have used to deal with an ethical and reliable company!

I sold back a textbook to Chegg and did not receive payment for the book
I sold a textbook to Chegg and was given a buyback price of $I sent the book in and received a confirmation e-mail on 12/29/and was told the $would arrive via check to my home address in business daysWhen that time had passed without receiving my money I called and spoke to a customer service rep who told me they do not use tracking numbers for payment to customers and could not tell me when or if I would get my paymentShe told me to call back in 1/18/if I still had not received itI have been on hold with them for minutes and no one in customer service can offer me an explanation or better assistance with my paymentThey have my book and an agreement of $payment was madeI would like my refund posted directly to my account and if that cannot be done I would like a new check sent with tracking evidence so this does not happen again

Sent textbook in for buyback; textbook was delivered/received, but never received payment
I sent a textbook into Chegg for buyback/paymentI sent the textbook to them in JuneAfter not having received payment after a few weeks, I checked shipping to ensure that the product was deliveredUPS confirmed it was delivered and signed forI called Chegg and an agent told me that there was a hain processing - the textbook could not be foundThey said they would open a claim and asked me to call back laterAfter a couple of weeks without contact from Chegg, I called back in and spoke with another agent who told me the same thingThe claim apparently had been mishandled and no action had been takenThe agent told me they would issue out a physical check in the mail, which could take up to daysI waited a few weeks and nothingI called Chegg back again and the agent said that the prior agent never fully submitted a request to issue the check, so they would go ahead and do tha

Chegg Study membership has been charging me since and not once was I notified about these charges that were being made
I was being charged since 2014, to a total of about charges, and not once did they notify me of being charged, I've never used it as they can see, and was totally unawareI do know that my other account was being charged for the service that had ended on August of last yearAnd I actually just found out today about the second account that's been getting charged that I had previously canceled, once I called them, they had told me that they can't refund past charges out of about 21, and that it never actually got canceled?? My email that I've always used was ***@aim.com, however the other email that's been getting charged till today is ***@aol.comAs many people are complaining, I too was being charged even though I had canceled their membership previouslyI'm really disappointed in chegg's customer service as well, as I had called

I opened an account with Chegg for one month (in 2015) and was under the impression that it would be cancelled thereafter but it was not
I opened an account with Chegg for one month (in 2015) and was under the impression that it would be cancelled thereafterI just recently checked my PayPal and found out that I have been receiving these charges monthly since I called and they agreed that there has not been any activity in the account and, despite that I made it clear that I had cancelled back in (or was under the impression that it was cancelled but apparently that was never done), they only refunded me for three monthsI spoke to the "manager" named "***", and he went from only being able to refund one month to refunding me three; indicating that I was in the right and he had flexibility to refund me the money but chose not to do soEven he agreed that the account did not have any activityI have used Chegg countless times in the past and never had any problems, b

I ordered an online textbook through CheggI was given the wrong, less expensive online textbook despite what I ordered
I ordered the Logic by Stan Barronet 3rd Edition online textbook with the ISBN XXXXXXXXXX for $I ordered this book on 8/24/However, I was give the Logic Concise Edition with the ISBN XXXXXXXXXXXXXthat costs $I first contacted Chegg online chat customer serviceThey recognized their mistake and said that IT would fix the problem, though they could not provide me an estimated timelineA week later, I called Chegg customer serviceThey also recognized their mistake and said it would be fixed within one business dayA week later, it is still not fixedI have reported several times that I am unhappy with my service to Chegg, yet no one has reached out to me

R *** ***
P.OBOX XXXXX
*** *** XXXXX
XXX-XXX-XXXX COMPANY MAY CONTACT THIS NUMBER DURING BUSINESS HRS
*** (PREFERRED CONTACT EMAIL)
***
December
*** *** (CEO) or current
CHEGG Corporate Office Headquarters
*** *** *** Blvd # ***
*** *** CA XXXXX
Dear Mr***
RE: STILL ATTEMPTING TO CANCEL DEFICIENT TEXTBOOK SOLUTIONS
On December at 3:PM AS NOTED BY FINANCIAL INSTITUTION, I used my credit card to purchase CHEGG Textbook Solutions in the amount of $14.95(Enclosure A and B)This not have ethical business is conducted and customer retention maintained I suffered irreparable harm from your deficient service
I am very dissatisfied with deficient purchase I relied and depended that this purchase would consistent of accurate solutionsBut, it did not Within days after purchase, I discovered the systematic inaccuracies of the solutionsSubsequent

Company double charged me for several months and won't provide a refund
I had a subscription with chegg.com for their Chegg Study serviceI began my subscription on March of through the Chegg Study application on my iPhoneI ended the subscription in January of 2018, with the service continuing until February of I paid $per month during that time to Chegg, but was given my receipts through AppleChegg told me they have no record of the payments to Apple and my subscription between June of and January of Apple continued to email me receipts until January of and they emailed that to me againI have two order numbers with Chegg: *** which was from my subscription which began on 3/14/and *** which was from a subscription beginning 8/29/The issue arises from the fact that from 8/29/until January of 2018, I had two subscriptions listed for the same serviceChegg's system then began charging me along with Apple for the same sub

I sent textbooks to Chegg to sell and they never issued my refund checkEvery time I call, they keep telling me the check will arrive in busdays
I submitted a request online to sell my books back to Chegg in JuneI used the shipping label provided and Chegg received the booksI called Chegg the week of June 12th to ask about the status of the refundI called again in the middle of July and they keep telling me to wait 15-business days for the refund checkI called again in August and was told the same thingI called today (Aug 23) and they said my check will arrive tomorrow