Chegg.com

The services provided are wrong and many of the answers I was searching for, came up incorrect
I first purchased their service on September at around 8:30pmFrom the very start their services rendered useless and many of their answers were incorrectI tried to cancel my subscription immediately after using it for about minutes, but Chegg disclosed that they would only credit me a portion of my paymentWhen I tried to take it further, I received no further response

Totally takes advantage of students

No payment for book buyback after receiving bookEndless stone walling regarding paymentNo way to escalate complaintCompletely shameless company
I sold a book to Chegg.com on 7/21/(order PMHGD7X)Shipped it out the next day using their pre-paid UPS labelRecord shows that they received my book on 7/25/17, and their original email confirmation states that I would receive payment of $in 5-days after shipping the book
Today is September 1stStill no payment despite multiple phone callsApparently their warehouse received and lost my book, but no one did anything about it, and my order just sat thereI have called Chegg.com multiple times, and all I got was stonewallingIt's not been ten business days yet, then there will be business days for this and business days for that, blah blah blahOne time I was told that I would receive my payment in business days via PayPalGuess what, no paymentWhen I called back after business days, another round of sto

I have a college text book I rented from this company that was lostThey refuse to allow me to make monthly payments or purchase a used one from them
The company lists this as a $dollar book new and threatens to charge me that if I don't return a copy to themWhen I call the company they tell me I can buy a used one anywhere and send it as a replacement
I wanted to do this back in June when I realized the book was lost but was going to be traveling for weeks and would not be at an address where I could receive a book and send it to themOffered to pay them directly $which is what they were asking for the book on their website (a used version(They said I would have to order the book from them and then send it back to them as a replacementI explained I would be traveling and would not be able to do thatI again offered to simply buy the book and have it credited as returnedThey said no
At that time I did have the money to either buy a replacement used one from th

Ordered wrong book WIthin seconds tried to cancel Followed their help to cancel order within minutes Help was incorrect Impossible to cancel an order Then tried to call them but could not find their number After hours of looking I found a picture of an operator's headset on an obscure page and when I clicked on it the number popped upI called it "We can not cancel your order because you did not get ahold of us within minutes" Well I tried but it was very difficult "Well it is our policyYou have to wait till the book is shipped then return it There will be a penalty and you will have to pay shippingBlah Blah Blah..."

Book buyback program problemsLack of transparency and communication
On 8/I purchased a psychology book from chegg.com (Order *** After the semester had concluded I used the quote tool on Chegg's website to initiate the buyback programUsing the ISBN from the original invoice I processed that buyback quote and was informed that Chegg would purchase my book back for $I don't recall exact dates, but I shipped the book back to Chegg prior to 12/25/After waiting a few weeks I contacted Chegg to check on my buyback book's progress as I'd received no communication from Chegg was told to keep waiting and that payment should be processed in 3-more business daysAfter two more weeks of hearing nothing I once again contacted Chegg and was told that a) They had received a book with a different ISBN, and that b) they would no longer be buying back the aforementioned book

they are charging me for something I did not want or orderI have not logged into their site since October and they are still charging me!!
I ordered a one month subscription to see what they had to offerIt was not what I needed and so I did not renew any more monthsI have not logged on to their site since OctoberThey are still illegally taking money out of my account!! I want a refund!

Total bill does not appear on screen until after entering credit card information
Chegg.com is an online businessI went to the website to rent textbooksUpon checkout the website asks for credit card information but doesn't tell the final bill amountI fell uncomfortable in submitting my credit card information when I am still not sure how much it is going to cost me!

on 8/2/17, Chegg charged my credit card without my permission after my purchased only one month service 7/2/ They refuse to return my money
on 8/2/17, and on 9/2/2017, Chegg charged my credit card without my permission after I purchased and paid for only one month of service on 7/2/ I contacted Chegg regarding the unauthorized transactions, and they finally refunded that was charged on 9/2/ They refuse to return my money for 8/2/even though I did not use their service nor did I ask them to charge my card for that month The only time I used Chegg was for the month of July My classes ended on July 24, and therefore, I did not need the service to make a request for it When I made the purchase, I had intentionally waited until I needed help to buy days of service because I live by myself with no family to support me if anything ever happens to me and therefore no money to give to rich people with families and loved ones/business and people working fo

I was billed $and I don't know why still
I called their support line on feb at 3:pm eastern standard time and spoke to an alleged Brandon He was veryErg rude and was unable to explain why I was being billed I still need assistance

Sold textbook to CheggI mailed them the book, and UPS records that it was delivered and signed for, but they claim it was lost and will not pay
In late December, I sold Chegg an accounting textbook, planning on using the funds to offset my next semester purchase of booksI was quoted a prce of $for the book and emailed a UPS shipping labelI mailed the book to Chegg, and per UPS, the book was delivered on 2/and signed for by someone at Chegg's facilityAfter weeks without receiving my check, I called back inI was informed by "Kate" that Chegg would be doing some research into this, but that I should expect my check with 2-weeks from when I talked to herI recently received an email from "Cody," a senior advocate (not sure for whom he is advocating) informing me that because they have no evidence of the book in their inventory, that they are refusing to pay my check, despite the proof that the book reached their facility and they took possession of it

Chegg is ripping people off on there money, I notice I was being charged double for tutoring and I asked the tutor chat representative (***) why am I being charge daily if I have a billing cycle? And he couldn't answer my questionHe started to bring up other people accounts in the conversation*** is very rude and unprofessional, and I think a lawyer and the news should look into this company because they running a little scam thing on this websiteI wouldn't recommend NOBODY to visit this website for assignments help

As of 9/1/was charged $til 4/27/my subscription is $14.95, suppose to get month for free in Jan & need refund for current subscription
As of September 1, till April 1, I was charged $19.95, my subscription fee is only suppose to be $I was never notified that my subscription had went went up, even online it stated $for renewal.So I need my $dollar refund for each month from September 1, till April 1, In January, I was supposed to get one month for free chegg study subscription question due to renting a book for my semester as a free giftMy subscription was turned off for a month or non-use from December till my semester began in January and was told to turn it on for the free gift to take affect and was still charged $even after questioning employee from January till FebruaryI need my current study subscription refunded from April til May because I am no longer in school which is always $I have screenshots, bank

I sold the company a bookThey received it March 27,and haven't paid me for the bookThey are making no effort to correspond or pay me
I mailed the company two books of which they received both on March 27, I received payment for one of the books, but I never received payment for the other bookI have contacted the customer service number for the company four times and all that has ever come out of these conversations is that the company is investigating what happened to the money that was supposed to be mailed to me on April 1, After repeatedly calling the company and getting no answers to why I have not received payment for the other book that was mailed on the exact same day as the other book, I was sent a vague email form someone with customer service saying that they were investigating the authenticity of the bookI again contacted the company willing to provide proof that my book was purchased from the Central Carolina Community College bookstore and that

Buyback policy is a fraud I used their website and they say the buyback was incorrect They refuse payment of $and want $to return book
I used the Chegg website to use their book buyback system They said they would buy back (this is from their site's reply email): A World at Arms, ISBN: XXXXXXXXXX in Very Good condition for $on 08/28/ They paid shipping postage to send them the book They said on 9/05/that: "We received the book you wanted to sell to us, but we are unable to accept it due to either its condition, the ISBN not matching your buyback order, or the book being sent after your quote expired XXXXXXXXXX We have a few options for you thoughYou can donate the book at no cost or we can return it with a $shipping feeIf you would like to donate it, simply do nothingIf you prefer to get it back, please fill out this formIf we don't hear from you within days, the books will be donated They lied about the value and ISBN and want t

The $refund that is taking almost days to be received
I contacted chegg.com on March 17, to sell my textbook for moneyI received the order number of *** on that same dayI then received an e-mail on March 29, that they received my bookIn that same e-mail, it states that it could take up to business days to receive my check in the mail, which would mean that it should have been expected by April 12, I contacted chegg.com on April 12, after I checked my mailI was then told by a customer service representative that they check would actually take days to be received, which would mean that my check should be received by today April 19, I received an e-mail yesterday, on April 18, 2017, that there was a delay in sending my check and that I would have to wait an additional business days to get my checkI am a college student struggling with a disability and I need that money to be able to pay for my medicationI should not have to contin

I was charged on October 10thI never authorized this chargeI haven't been in school nor have I been receiving any charges for almost a year
I was charged for something I didn't authorizedI haven't been in school nor the website for almost a year

This company appears to be highly hypocritical when it comes to its environmental impact and appears to be misleading in its policies
*** touted the planting of "over million trees"; every order offers consumers the option to actively contributeHowever, its shipping policies are noticeably detrimental to the environment as consumers are unable to cancel their orders after "minutes"Despite calling to cancel before receiving a shipping confirmation, *** ignores consumers' requests and continues its processing; unwanted orders are placed on trucks and forced onto consumers, then quickly returned on yet another truckThe frequency of this occurrence presents a notable negative environmental impact, from a company that already creates much pollution with its inherent business model
Additionally, it is highly misleading to have the crucial detail of a limited window of cancelation omitted from the "***.com General Policies" pageInstead, details are placed within the "Customer Service & Help Center" where it is still not easily foundThis process burdensome as consumers are required to type an exact phrase to find out the necessary detailsThough "what's your textbook refund policy?" is one of the "suggested" options for consumers, there is no mention of the 30-minute caveatOne needs to specifically state "how do I cancel my textbook order?" to see the necessary details
Moreover, there is needless and impenetrable bureaucracy when attempting to make policy inquiries from corporateThere seems to be no recourse for consumers and no genuine consideration of the environment based on the continued practice of policies that promote preventable pollution

I canceled my account with Chegg.com almost years ago, however they have continued to charge me monthly since my cancelation date
Chegg.com is a website which offers educational services at monthly fee Subscribers are asked to pay $monthly, and are given unlimited access to Chegg's resources
On 10/30/2014, I ordered a Chegg-Study Monthly Membership, and I canceled my membership on 3/7/ The user-name for my account was my email adress, ***@dartmouth.edu Despite the termination of my plan, Chegg continued to charge me for the next months I currently only have credit card statements for the last months in my possession, however each of these statements show $charges from Chegg.com I received charges on 6/1/2015, 7/1/2015, 7/31/2015, 8/31/2015, 10/1/2015, 10/31/2015, 12/01/2015, 12/31/2015, 2/1/ I had not noticed these charges, as I had been paying off my credit card when I received the statements
I spoke with two customer care repr

Customer Service Representative was very unprofessional and company charged me for services I did not receive
On August 13, at approximately 2:p.m., I contacted the company *** and spoke with a representative by the name of *** regarding charges I received on my credit card from the above mentioned company The representative was condescending and rude He refused to provide me with a cooperate address for the company stating "for security reasons" He also stated that he did not have a supervisor and he in fact was the highest level employee that I would be able to speak with After much probing, he stated that he did indeed have a supervisor, yet supervisors do not take customers calls Before completing my call completing my call, I recapped the points with the representative *** who then stopped responding to any of my inquiries I then call my credit card company and opened a claim regarding the unauthorized charges I have been receiving charges from his co