Chegg.com

I utilized minutes of my weekly free minutes of tutoring I was billed for those minutes of service
I signed up for Chegg on 2/20/I paid for the monthly service fee I signed up for tutoring I had a conversation with a rep via IM chat, who said I had free minutes of tutoring I took advantage of that time, used minutes I was billed the standard $0.50/minute, resulting in a fee of $that was pending on my account I called Chegg on 2/22/and spoke to a rep who said he would enter a ticket and someone would call me back in 2-business days I did not hear from anyone, and as of 2/22/16, the $charge posted to my account It still has not been removed as of 2/28/

they are charging me for something I did not want or orderI have not logged into their site since October and they are still charging me!!
I ordered a one month subscription to see what they had to offerIt was not what I needed and so I did not renew any more monthsI have not logged on to their site since OctoberThey are still illegally taking money out of my account!! I want a refund!

Company collects PII sensitive documents and has no way to remove them after processing applicants
On 12/27/my Chegg Tutors application required "additional verification." When I refuted the need the team denied my applicationThe company requests confidential and sensitive documents that include PII listed on them to 'validate' candidatesSince I'm no longer in their consideration pool; Chegg has not securely removed any PII sent to them in the process

I have a college text book I rented from this company that was lostThey refuse to allow me to make monthly payments or purchase a used one from them
The company lists this as a $dollar book new and threatens to charge me that if I don't return a copy to themWhen I call the company they tell me I can buy a used one anywhere and send it as a replacement
I wanted to do this back in June when I realized the book was lost but was going to be traveling for weeks and would not be at an address where I could receive a book and send it to themOffered to pay them directly $which is what they were asking for the book on their website (a used version(They said I would have to order the book from them and then send it back to them as a replacementI explained I would be traveling and would not be able to do thatI again offered to simply buy the book and have it credited as returnedThey said no
At that time I did have the money to either buy a replacement used one from th

on 8/2/17, Chegg charged my credit card without my permission after my purchased only one month service 7/2/ They refuse to return my money
on 8/2/17, and on 9/2/2017, Chegg charged my credit card without my permission after I purchased and paid for only one month of service on 7/2/ I contacted Chegg regarding the unauthorized transactions, and they finally refunded that was charged on 9/2/ They refuse to return my money for 8/2/even though I did not use their service nor did I ask them to charge my card for that month The only time I used Chegg was for the month of July My classes ended on July 24, and therefore, I did not need the service to make a request for it When I made the purchase, I had intentionally waited until I needed help to buy days of service because I live by myself with no family to support me if anything ever happens to me and therefore no money to give to rich people with families and loved ones/business and people working fo

The services provided are wrong and many of the answers I was searching for, came up incorrect
I first purchased their service on September at around 8:30pmFrom the very start their services rendered useless and many of their answers were incorrectI tried to cancel my subscription immediately after using it for about minutes, but Chegg disclosed that they would only credit me a portion of my paymentWhen I tried to take it further, I received no further response

I would never to business with this company again I returned my rental prior to the date that it needed to be postmarkedI never got a email updateMy postage needed to be marked by 6/1/i returned my book 5/30/ They charged the extension fee on 6/5/When I chatted with the customer service rep he said it takes a while for the warehouse to process the return and I may bet charged the extension fee then I will be issued a creditWhy should I even be charged the fee and go though the hassle of calling for a refund if I returned the book within the alloted time frame This company is horrible, they expect the renters not to notice the fee and if you dont call to get it refuned to you they make extra profit by stealing your money

I was billed $and I don't know why still
I called their support line on feb at 3:pm eastern standard time and spoke to an alleged Brandon He was veryErg rude and was unable to explain why I was being billed I still need assistance

No payment for book buyback after receiving bookEndless stone walling regarding paymentNo way to escalate complaintCompletely shameless company
I sold a book to Chegg.com on 7/21/(order PMHGD7X)Shipped it out the next day using their pre-paid UPS labelRecord shows that they received my book on 7/25/17, and their original email confirmation states that I would receive payment of $in 5-days after shipping the book
Today is September 1stStill no payment despite multiple phone callsApparently their warehouse received and lost my book, but no one did anything about it, and my order just sat thereI have called Chegg.com multiple times, and all I got was stonewallingIt's not been ten business days yet, then there will be business days for this and business days for that, blah blah blahOne time I was told that I would receive my payment in business days via PayPalGuess what, no paymentWhen I called back after business days, another round of sto

Totally takes advantage of students

Total bill does not appear on screen until after entering credit card information
Chegg.com is an online businessI went to the website to rent textbooksUpon checkout the website asks for credit card information but doesn't tell the final bill amountI fell uncomfortable in submitting my credit card information when I am still not sure how much it is going to cost me!

Chegg charged a credit card without authorization
The credit card on file with Chegg could not be charged, CHEGG charged a credit card I used previously for a book purchase It was not the credit card on file

Customer Service Representative was very unprofessional and company charged me for services I did not receive
On August 13, at approximately 2:p.m., I contacted the company *** and spoke with a representative by the name of *** regarding charges I received on my credit card from the above mentioned company The representative was condescending and rude He refused to provide me with a cooperate address for the company stating "for security reasons" He also stated that he did not have a supervisor and he in fact was the highest level employee that I would be able to speak with After much probing, he stated that he did indeed have a supervisor, yet supervisors do not take customers calls Before completing my call completing my call, I recapped the points with the representative *** who then stopped responding to any of my inquiries I then call my credit card company and opened a claim regarding the unauthorized charges I have been receiving charges from his co

I have been paying for the Chegg study service for about a monthThe website is "having an issue" over 1/the times I try to use it
I have attempted to use the website to view worked out textbook problems and study for testsThe website has been "having issues" over 1/the times I have tried to use it that renders it uselessI created a Twitter account just so I could speak to customer service after about the third time it was down and have documentation of all the times they've "had issues" that have affected my ability to use the service I pay forThis has cost me hours of frustration, trying to contact customer service, messing around on a horrible social media website, and in the case of my last exam a much much lower grade as the site was down the entire night prior when I was attempting to studyOn top of the website have countless issues lasting hours regularly, many many many of the textbook solutions contain simple errors that make the entire problem wrong, contain wr

This company appears to be highly hypocritical when it comes to its environmental impact and appears to be misleading in its policies
*** touted the planting of "over million trees"; every order offers consumers the option to actively contributeHowever, its shipping policies are noticeably detrimental to the environment as consumers are unable to cancel their orders after "minutes"Despite calling to cancel before receiving a shipping confirmation, *** ignores consumers' requests and continues its processing; unwanted orders are placed on trucks and forced onto consumers, then quickly returned on yet another truckThe frequency of this occurrence presents a notable negative environmental impact, from a company that already creates much pollution with its inherent business model
Additionally, it is highly misleading to have the crucial detail of a limited window of cancelation omitted from the "***.com General Policies" pageInstead, details are placed within the "Customer Service & Help Center" where it is still not easily foundThis process burdensome as consumers are required to type an exact phrase to find out the necessary detailsThough "what's your textbook refund policy?" is one of the "suggested" options for consumers, there is no mention of the 30-minute caveatOne needs to specifically state "how do I cancel my textbook order?" to see the necessary details
Moreover, there is needless and impenetrable bureaucracy when attempting to make policy inquiries from corporateThere seems to be no recourse for consumers and no genuine consideration of the environment based on the continued practice of policies that promote preventable pollution

Chegg is ripping people off on there money, I notice I was being charged double for tutoring and I asked the tutor chat representative (***) why am I being charge daily if I have a billing cycle? And he couldn't answer my questionHe started to bring up other people accounts in the conversation*** is very rude and unprofessional, and I think a lawyer and the news should look into this company because they running a little scam thing on this websiteI wouldn't recommend NOBODY to visit this website for assignments help

Chegg fails to pay for a book I shipped to them under their buyback program (the price they guaranteed was $56.22)
On 12/31/I generated a sell back order for ISBN XXXXXXXXXX titled Financial Management on chegg.com The order number was *** The guaranteed payment was $
During the sell back process online, the chegg.com website states a "7-Day Guarantee" and that "Chegg guarantees the price of your books for days Your books must be postmarked at UPS within days to qualify for the purchase price offered."
My package was postmarked at UPS on 1/6/2016, days after the sell back order was submitted The UPS Tracking number was 1ZY87RXXXXXXXXXXXX
UPS provided proof of delivery The order was delivered on Monday, 1/11/at 5:00PM to their address in Antioch, TN It was signed by "Fleming"
The chegg.com website states "We'll get you your money as soon as humanly possibleBut shipping and processing time are huge factors, so it usually takes

A company that offers to buyou school books from you and agree to pay you the amount for the condition of the book once they receive it and they agree
We sold some books to this company and they agreed to mail the payment withing days of getting the books we mailed the books to them with in days they got our books sent an email on Sept that checks were mailed for payment to of our books in a buy back program well here it is Sept 27th and we have not gotten our payment of We have contacted them times they keep telling us to wait another few day everytime we call and if we don't get the ck they will cancel those and mail new checks and wait another to days to get this Looking at thier facebook page there are nermouse people who gave not gotten paid and are being told the same thing this company is not paying people for these books as promised people

Buyback policy is a fraud I used their website and they say the buyback was incorrect They refuse payment of $and want $to return book
I used the Chegg website to use their book buyback system They said they would buy back (this is from their site's reply email): A World at Arms, ISBN: XXXXXXXXXX in Very Good condition for $on 08/28/ They paid shipping postage to send them the book They said on 9/05/that: "We received the book you wanted to sell to us, but we are unable to accept it due to either its condition, the ISBN not matching your buyback order, or the book being sent after your quote expired XXXXXXXXXX We have a few options for you thoughYou can donate the book at no cost or we can return it with a $shipping feeIf you would like to donate it, simply do nothingIf you prefer to get it back, please fill out this formIf we don't hear from you within days, the books will be donated They lied about the value and ISBN and want t

Stated they would charge me $Charged me $and refused to do anythingAgreed to a set amount for a specific service and charge times that
I agreed to pay $to continue my subscriptionThey charged me $then when I called they told me it was a bug in their system and they couldn't do anything about itHad me on and off holdWould not let me speak to a supervisorAnd won't refund me