Chegg.com

Stated they would charge me $Charged me $and refused to do anythingAgreed to a set amount for a specific service and charge times that
I agreed to pay $to continue my subscriptionThey charged me $then when I called they told me it was a bug in their system and they couldn't do anything about itHad me on and off holdWould not let me speak to a supervisorAnd won't refund me

I bought an etextbook in January from Chegg I was automatically signed up for "Chegg Study." It showed as $in my cart, I tried to delete it before checking out, it would not let me I did not know that starting in Feb I would be charged $per monthI noticed this in Nov and tried to call, was told to Tweet, was told to email, was told to call, and so on Finally in Dec I got an email that offered a refund of months of the months that were fraudulently charged I am filing my complaint to work towards collecting a refund of all months, a total of $175.67!

Chegg fails to pay for a book I shipped to them under their buyback program (the price they guaranteed was $56.22)
On 12/31/I generated a sell back order for ISBN XXXXXXXXXX titled Financial Management on chegg.com The order number was *** The guaranteed payment was $
During the sell back process online, the chegg.com website states a "7-Day Guarantee" and that "Chegg guarantees the price of your books for days Your books must be postmarked at UPS within days to qualify for the purchase price offered."
My package was postmarked at UPS on 1/6/2016, days after the sell back order was submitted The UPS Tracking number was 1ZY87RXXXXXXXXXXXX
UPS provided proof of delivery The order was delivered on Monday, 1/11/at 5:00PM to their address in Antioch, TN It was signed by "Fleming"
The chegg.com website states "We'll get you your money as soon as humanly possibleBut shipping and processing time are huge factors, so it usually takes

A company that offers to buyou school books from you and agree to pay you the amount for the condition of the book once they receive it and they agree
We sold some books to this company and they agreed to mail the payment withing days of getting the books we mailed the books to them with in days they got our books sent an email on Sept that checks were mailed for payment to of our books in a buy back program well here it is Sept 27th and we have not gotten our payment of We have contacted them times they keep telling us to wait another few day everytime we call and if we don't get the ck they will cancel those and mail new checks and wait another to days to get this Looking at thier facebook page there are nermouse people who gave not gotten paid and are being told the same thing this company is not paying people for these books as promised people

Chegg charged a credit card without authorization
The credit card on file with Chegg could not be charged, CHEGG charged a credit card I used previously for a book purchase It was not the credit card on file

I have been paying for the Chegg study service for about a monthThe website is "having an issue" over 1/the times I try to use it
I have attempted to use the website to view worked out textbook problems and study for testsThe website has been "having issues" over 1/the times I have tried to use it that renders it uselessI created a Twitter account just so I could speak to customer service after about the third time it was down and have documentation of all the times they've "had issues" that have affected my ability to use the service I pay forThis has cost me hours of frustration, trying to contact customer service, messing around on a horrible social media website, and in the case of my last exam a much much lower grade as the site was down the entire night prior when I was attempting to studyOn top of the website have countless issues lasting hours regularly, many many many of the textbook solutions contain simple errors that make the entire problem wrong, contain wr

charged dollars a month for textbook solutions for over a year or more and was never notified to use the service they wouldn't issue a refund to me
I had bought books but was offered textbook solutions and never gave them approval to keep charging me afterThey've charged me for over years without notifying me to use the productI never used the product other that the free time and even then o was still getting chargedI thought I was paying for textbooks and they continued to charge even after the amount I was alarmedI tried to talk to costumer service but they only refunded me three monthsI was talking to a student and they didn't have anyone else to go to

Chegg has illegally charged my credit card($15.96/month)without my consent since July Refuse to refund the money when I called to dispute charges
Chegg provides online book rent/buy/sell service that I have never used or signed up forYet they have been charging my card $15.96/month since July When I challenged them to refund in full they refused to refund the full amount from the beginningI have not used their services and don't know how they got my credit card #

Order Confirmation #***
I have not been paid the amount I was guaranteed for selling Chegg books, which they received August 1st,
On 07/16/I went online and informaed Chegg I would sell them four books for a total of $I shipped the books to them, for them to inspectThe received the books 08/01/and specified all the conditions of the books to be "good" and that they would send me a check for the entire amountbusiness days later roughly, I received a check from them, but due to circumstances out of my control the check was destroyedI contacted them again asking them to re-issue the check, they told me I had to wait at least business days before the check could be re-issuedI waited, and called backI was moving at the time so I had to change the address they were shipping it toThe check failed to ever show up at my houseAfter waiting over business days I complained again, and they promised they would send out a check to my new addressWhe

Canceled Chegg minutes after I accidentally signed up for it but representative never canceledSo I have been getting billed when I shouldn't have
I spoke with *** on 9/4/after I had accidentally signed up for Chegg in which she had said that she was canceling my account and would issue a refund for $since that is what I was billed for SeptemberConsequently, she never canceled and I got billed every month up until January 6, when I realized I was being billedI called and spoke with *** on 1/6/at 12:PM and explained the situationShe had said that she saw where I had called on 9/4/and had asked to have my account canceled but there was some sort of glitch and it hadn't gotten canceledShe said would be able to refund all charges of $(9/4/2016, 10/4/2016, 11/4/2016, 12/4/2016, and 1/4/2017.) However, after speaking with her surpiversor *** (#***,) he said he could only refund out of the chargesI would like the other charges (

and misleading business information not stated on their website
I am a fulltime college and I was looking for particular math book that Chegg.com stated thru their website was available to assistSort of like an online tutorial help After researching I found the book, and paid to reactivate my membershipChegg does not have the particular edition like they claim After doing multiple searches for the particular math problem that I needed assistance with, I decided it was best to cancel my membership The membership was less than mins in before I realize Chegg was not able to helpI attempted to cancel my membership online and was not successful
I proceeded to contact someone at the company as was told my money would not be refunded because I had used their services at total of times (this is crazy) I was looking for the particular math problem for the book advertise on their website....apparently they do not have I was then told there was nothing that could

Sold Chegg a book through their buyback program in early December and have still not recieived payment
This is a copy of the email transaction with datesLast was told on 2/9/that a new check would be sent out and now after contacting them today was told it still hasn't been sent and that it will be another business daysThey are always quick with their response to email, but they have had my book for almost months without paying me for it
So another days?? From March 1??? I last spoke with you guys on the Feb 10th and the check was supposed to be issued thenI don't understand why this process is so difficultI am reporting you the Revdex.com and you can believe I am going to tell everyone I know at school not to use your companyI mean come on, you can't possibly think this is good businessWe are halfway through the next semester already! Way to do right by your customers....Worst customer service ever
Sent from my iPhone
On Feb 28, 2018,

Subscribed to Chegg Study and tried to get an answer for a textbook problemsInstead of giving the answer, the website keeps directing me to the shopping cart and ask me to renew my subscription many timesNever want to deal with this *** website ever again!!!

Company did not ship books as they said they would
On August 25th, I placed an order for textbooksof them were supposed to arrive today, August 29thThe last one was supposed to arrive one August 31stShortly after placing the order I had called in because I realized my primary book did not come with the free 7-day online access so I would not have it in time to read the chapters I had to readI called Chegg and was advised that they would not be able to cancel the book even though it was just placedI accepted that and paid for the book through another company and was sent a shipping label
The one that was supposed to receive on August 31st arrived on August 28th so I was excitedI got the email that books had shipped and would also be here on a August 29thThis morning I woke up to an email that one of the books I had ordered shipped today (the day it was to arrive) and I would not get it until September 5thThis is unacceptable and I never would have ordered it if

I mailed a textbook to their office with a promised refund and now they won't pay it and want me to "donate" the book to themHhh
I sent the textbook "Principles of Information Systems " ISBN XXXX-XXX-XXXXX-X to the company 3weeks ago They now sent an email back after their quote claiming unknown ISBN and want the textbook donated and now payment

Deceptive business practices, fraudulent billing without consentBusiness refused to refund or investigate usage of the service "provided"
Deceptive business practices and fraudulent charging
Chegg.com has a study plan of $14.99/mo that is often offered very frequently to college students in their purchase orders as a lure into a subscription programChegg has changed their means of billing for this program over time, and does not make the billing cycles apparent in the history of previous orders, showing a single charge rather than a history of chargesPayment information cannot be removed from the profileIn addition, their "pause" feature is very often easily mistaken for an account freezeIn the fine text the subscription will continue billing after a maximum of months, this time does not even cover the length of a semster, and will lapse into a billing period againThis unfortunately is something I fell victim to as a part of this company's practicesIt was not th

I paid for a book and didn't receive itEach rep says they are giving me a refund, but whenever I call no one has issued the refund
I purchased a book for my wifeI was told they were having a problem with their website and the problem would be resolvedThey fixed the problem, but my wife could not access her bookShe was told that she would have to wait even longerThey told her to pay again (twice) in order to receive her bookWe explained that its not our fault that we didn't receive the bookI called multiple times and each time they say that they're issuing my refund and closing the accountMy account is still open and no refund has been issued

The company does not offer a way to cancel your tutor subscription
Chegg does not offer a way to cancel their tutor subscription They only allow to to, "pay as you go" I was halt with the actual tutor my daughter had however we didn't use it as often as we thought that we would need itSo I wanted to cancel my subscription There is no contact phone number to call No customer service phone number This set alarms in me and now I want to cancel

I was using the "Buy Back" option for this business to sell my textbookI was quoted to receive $for my book as long as I had shipped it within days of the quoted dateI shipped the book to them in good condition with several days left to spare of the day windowThe book is well over a thousand pages, probably about inches thick at least, and may have had very mild highlighting in possibly 2-chaptersThis book was hardly ever utilized due to my professors preference to use Power Point printouts for usThe book was purchased brand new and sat in a plastic filing cabinet until I started this "buy back" processFast forward to today, I received an email stating the book was in poor condition and that they would be "recycling" my book as they said it isn't worth any moneyI called customer service because there is no way possible that my textbook is in poor condition, nor should it be "recycled" where its not worth anythingThe same textbook is being advertised from prices of $120-190, usedThe woman that answered at the "customer call center" said that she was sorry that she has no idea what the book looks like as it must be in the warehouseShe did however tell me supposedly that since I called within days of the quoted price, that they would send my book back to meUnfortunately it seems very fishy because she said to call back by the end of the month and "probably a different agent" would be able to see that she put in the request that I wanted my book returnedI asked her why it would take so long and she said "it shouldn't, but just in case." I'm sure that this is probably a scam and that they want people to send in their books and give them nothing so they can resell them and make profitI'm also sure that I will probably never see this book again and this is the reason for this reviewI should have checked into this further because I would have never used this businessIf by come lucky chance that they do send it back (which I highly doubt) I will update my review to say as such

I sold my biology book to chegg and I have yet to be paid! No one is willing to help me and I need to be paid in order to buy more textbooks!
I sold my biology book to chegg and I have yet to be paid! No one is willing to help me and I need to be paid in order to buy more textbooks! I can't keep waiting "15" days foto receive a check! This is poor customer service m, if customers who purchase books from you can get they're order in a timely manner why can't I? I suppose a customer is only important I they purchase from you! I want this fixed aaap! If not I'll even file a police report I have too, this is completely and utterly ridiculousWhat horrible customer service!