Chegg.com

I sold the company a bookThey received it March 27,and haven't paid me for the bookThey are making no effort to correspond or pay me
I mailed the company two books of which they received both on March 27, I received payment for one of the books, but I never received payment for the other bookI have contacted the customer service number for the company four times and all that has ever come out of these conversations is that the company is investigating what happened to the money that was supposed to be mailed to me on April 1, After repeatedly calling the company and getting no answers to why I have not received payment for the other book that was mailed on the exact same day as the other book, I was sent a vague email form someone with customer service saying that they were investigating the authenticity of the bookI again contacted the company willing to provide proof that my book was purchased from the Central Carolina Community College bookstore and that

I canceled my account with Chegg.com almost years ago, however they have continued to charge me monthly since my cancelation date
Chegg.com is a website which offers educational services at monthly fee Subscribers are asked to pay $monthly, and are given unlimited access to Chegg's resources
On 10/30/2014, I ordered a Chegg-Study Monthly Membership, and I canceled my membership on 3/7/ The user-name for my account was my email adress, ***@dartmouth.edu Despite the termination of my plan, Chegg continued to charge me for the next months I currently only have credit card statements for the last months in my possession, however each of these statements show $charges from Chegg.com I received charges on 6/1/2015, 7/1/2015, 7/31/2015, 8/31/2015, 10/1/2015, 10/31/2015, 12/01/2015, 12/31/2015, 2/1/ I had not noticed these charges, as I had been paying off my credit card when I received the statements
I spoke with two customer care repr

As of 9/1/was charged $til 4/27/my subscription is $14.95, suppose to get month for free in Jan & need refund for current subscription
As of September 1, till April 1, I was charged $19.95, my subscription fee is only suppose to be $I was never notified that my subscription had went went up, even online it stated $for renewal.So I need my $dollar refund for each month from September 1, till April 1, In January, I was supposed to get one month for free chegg study subscription question due to renting a book for my semester as a free giftMy subscription was turned off for a month or non-use from December till my semester began in January and was told to turn it on for the free gift to take affect and was still charged $even after questioning employee from January till FebruaryI need my current study subscription refunded from April til May because I am no longer in school which is always $I have screenshots, bank

I bought an etextbook in January from Chegg I was automatically signed up for "Chegg Study." It showed as $in my cart, I tried to delete it before checking out, it would not let me I did not know that starting in Feb I would be charged $per monthI noticed this in Nov and tried to call, was told to Tweet, was told to email, was told to call, and so on Finally in Dec I got an email that offered a refund of months of the months that were fraudulently charged I am filing my complaint to work towards collecting a refund of all months, a total of $175.67!

I was charged on October 10thI never authorized this chargeI haven't been in school nor have I been receiving any charges for almost a year
I was charged for something I didn't authorizedI haven't been in school nor the website for almost a year

The $refund that is taking almost days to be received
I contacted chegg.com on March 17, to sell my textbook for moneyI received the order number of *** on that same dayI then received an e-mail on March 29, that they received my bookIn that same e-mail, it states that it could take up to business days to receive my check in the mail, which would mean that it should have been expected by April 12, I contacted chegg.com on April 12, after I checked my mailI was then told by a customer service representative that they check would actually take days to be received, which would mean that my check should be received by today April 19, I received an e-mail yesterday, on April 18, 2017, that there was a delay in sending my check and that I would have to wait an additional business days to get my checkI am a college student struggling with a disability and I need that money to be able to pay for my medicationI should not have to contin

Subscribed to Chegg Study and tried to get an answer for a textbook problemsInstead of giving the answer, the website keeps directing me to the shopping cart and ask me to renew my subscription many timesNever want to deal with this *** website ever again!!!

Chegg has illegally charged my credit card($15.96/month)without my consent since July Refuse to refund the money when I called to dispute charges
Chegg provides online book rent/buy/sell service that I have never used or signed up forYet they have been charging my card $15.96/month since July When I challenged them to refund in full they refused to refund the full amount from the beginningI have not used their services and don't know how they got my credit card #

Sold Chegg a book through their buyback program in early December and have still not recieived payment
This is a copy of the email transaction with datesLast was told on 2/9/that a new check would be sent out and now after contacting them today was told it still hasn't been sent and that it will be another business daysThey are always quick with their response to email, but they have had my book for almost months without paying me for it
So another days?? From March 1??? I last spoke with you guys on the Feb 10th and the check was supposed to be issued thenI don't understand why this process is so difficultI am reporting you the Revdex.com and you can believe I am going to tell everyone I know at school not to use your companyI mean come on, you can't possibly think this is good businessWe are halfway through the next semester already! Way to do right by your customers....Worst customer service ever
Sent from my iPhone
On Feb 28, 2018,

Order Confirmation #***
I have not been paid the amount I was guaranteed for selling Chegg books, which they received August 1st,
On 07/16/I went online and informaed Chegg I would sell them four books for a total of $I shipped the books to them, for them to inspectThe received the books 08/01/and specified all the conditions of the books to be "good" and that they would send me a check for the entire amountbusiness days later roughly, I received a check from them, but due to circumstances out of my control the check was destroyedI contacted them again asking them to re-issue the check, they told me I had to wait at least business days before the check could be re-issuedI waited, and called backI was moving at the time so I had to change the address they were shipping it toThe check failed to ever show up at my houseAfter waiting over business days I complained again, and they promised they would send out a check to my new addressWhe

I mailed a textbook to their office with a promised refund and now they won't pay it and want me to "donate" the book to themHhh
I sent the textbook "Principles of Information Systems " ISBN XXXX-XXX-XXXXX-X to the company 3weeks ago They now sent an email back after their quote claiming unknown ISBN and want the textbook donated and now payment

charged dollars a month for textbook solutions for over a year or more and was never notified to use the service they wouldn't issue a refund to me
I had bought books but was offered textbook solutions and never gave them approval to keep charging me afterThey've charged me for over years without notifying me to use the productI never used the product other that the free time and even then o was still getting chargedI thought I was paying for textbooks and they continued to charge even after the amount I was alarmedI tried to talk to costumer service but they only refunded me three monthsI was talking to a student and they didn't have anyone else to go to

Canceled Chegg minutes after I accidentally signed up for it but representative never canceledSo I have been getting billed when I shouldn't have
I spoke with *** on 9/4/after I had accidentally signed up for Chegg in which she had said that she was canceling my account and would issue a refund for $since that is what I was billed for SeptemberConsequently, she never canceled and I got billed every month up until January 6, when I realized I was being billedI called and spoke with *** on 1/6/at 12:PM and explained the situationShe had said that she saw where I had called on 9/4/and had asked to have my account canceled but there was some sort of glitch and it hadn't gotten canceledShe said would be able to refund all charges of $(9/4/2016, 10/4/2016, 11/4/2016, 12/4/2016, and 1/4/2017.) However, after speaking with her surpiversor *** (#***,) he said he could only refund out of the chargesI would like the other charges (

Company did not ship books as they said they would
On August 25th, I placed an order for textbooksof them were supposed to arrive today, August 29thThe last one was supposed to arrive one August 31stShortly after placing the order I had called in because I realized my primary book did not come with the free 7-day online access so I would not have it in time to read the chapters I had to readI called Chegg and was advised that they would not be able to cancel the book even though it was just placedI accepted that and paid for the book through another company and was sent a shipping label
The one that was supposed to receive on August 31st arrived on August 28th so I was excitedI got the email that books had shipped and would also be here on a August 29thThis morning I woke up to an email that one of the books I had ordered shipped today (the day it was to arrive) and I would not get it until September 5thThis is unacceptable and I never would have ordered it if

and misleading business information not stated on their website
I am a fulltime college and I was looking for particular math book that Chegg.com stated thru their website was available to assistSort of like an online tutorial help After researching I found the book, and paid to reactivate my membershipChegg does not have the particular edition like they claim After doing multiple searches for the particular math problem that I needed assistance with, I decided it was best to cancel my membership The membership was less than mins in before I realize Chegg was not able to helpI attempted to cancel my membership online and was not successful
I proceeded to contact someone at the company as was told my money would not be refunded because I had used their services at total of times (this is crazy) I was looking for the particular math problem for the book advertise on their website....apparently they do not have I was then told there was nothing that could

Deceptive business practices, fraudulent billing without consentBusiness refused to refund or investigate usage of the service "provided"
Deceptive business practices and fraudulent charging
Chegg.com has a study plan of $14.99/mo that is often offered very frequently to college students in their purchase orders as a lure into a subscription programChegg has changed their means of billing for this program over time, and does not make the billing cycles apparent in the history of previous orders, showing a single charge rather than a history of chargesPayment information cannot be removed from the profileIn addition, their "pause" feature is very often easily mistaken for an account freezeIn the fine text the subscription will continue billing after a maximum of months, this time does not even cover the length of a semster, and will lapse into a billing period againThis unfortunately is something I fell victim to as a part of this company's practicesIt was not th

I paid for a book and didn't receive itEach rep says they are giving me a refund, but whenever I call no one has issued the refund
I purchased a book for my wifeI was told they were having a problem with their website and the problem would be resolvedThey fixed the problem, but my wife could not access her bookShe was told that she would have to wait even longerThey told her to pay again (twice) in order to receive her bookWe explained that its not our fault that we didn't receive the bookI called multiple times and each time they say that they're issuing my refund and closing the accountMy account is still open and no refund has been issued

I was using the "Buy Back" option for this business to sell my textbookI was quoted to receive $for my book as long as I had shipped it within days of the quoted dateI shipped the book to them in good condition with several days left to spare of the day windowThe book is well over a thousand pages, probably about inches thick at least, and may have had very mild highlighting in possibly 2-chaptersThis book was hardly ever utilized due to my professors preference to use Power Point printouts for usThe book was purchased brand new and sat in a plastic filing cabinet until I started this "buy back" processFast forward to today, I received an email stating the book was in poor condition and that they would be "recycling" my book as they said it isn't worth any moneyI called customer service because there is no way possible that my textbook is in poor condition, nor should it be "recycled" where its not worth anythingThe same textbook is being advertised from prices of $120-190, usedThe woman that answered at the "customer call center" said that she was sorry that she has no idea what the book looks like as it must be in the warehouseShe did however tell me supposedly that since I called within days of the quoted price, that they would send my book back to meUnfortunately it seems very fishy because she said to call back by the end of the month and "probably a different agent" would be able to see that she put in the request that I wanted my book returnedI asked her why it would take so long and she said "it shouldn't, but just in case." I'm sure that this is probably a scam and that they want people to send in their books and give them nothing so they can resell them and make profitI'm also sure that I will probably never see this book again and this is the reason for this reviewI should have checked into this further because I would have never used this businessIf by come lucky chance that they do send it back (which I highly doubt) I will update my review to say as such

The company does not offer a way to cancel your tutor subscription
Chegg does not offer a way to cancel their tutor subscription They only allow to to, "pay as you go" I was halt with the actual tutor my daughter had however we didn't use it as often as we thought that we would need itSo I wanted to cancel my subscription There is no contact phone number to call No customer service phone number This set alarms in me and now I want to cancel

They claim to buy back booksI got an email from them "Books don't meet our condition - will be recycled"
These are expensive books! Over $value
They claim to buy back booksI got an email from them "Books don't meet our condition - will be recycled"
These are expensive books! Over $value