Chegg.com

Accidentally shipped wrong book to CHEGGThey are now saying that they never received it and refuse a resolution
I had rented two books from two different companies,Chegg and TextbookrushOn 8/16/my text books were dropped off at the designated areas, USPS and UPSPromptly got an email from Chegg stating they have received confirmation that my text book was on its way back to themOn 8/22/I received an email from Textbookrush stating that they received a textbook that was not part of my orderI contacted them and was told to pay $and they would ship it back to me, which they didI promptly contacted Chegg and was told by the CSR that he was putting in a ticket to get the problem resolved and I would receive an email about the issue soonThe only email I received was wanting me to provide a review about the customer serviceA week later after not receiving any emails or contact from Chegg I called back and was told that there was no information about the book on

Have been waiting almost a year (9/28/2016) for my payment and they won't fix the issue
On September 28, 2016, I sold of my college text books to Chegg Upon receiving the check I noticed that it was made out to Robert Morris University (my school) instead of me I called them and have been trying to get it fixed still to this day (August 9, 2016) They have reissued a number of check and each time told me that the problem would be fixed, but it was not They have told me that they can not do anything other then issue another check, but can not guarantee that it will be made out to me

I sold my books back to Chegg in Dec 2017, they supposedly mailed my checks on Dec 27th, It is Jan 22, still haven't my received checks
I sold my textbooks back to Chegg in December of 2017, they received the books on December 21st, and told me that I would receive my checks within business daysThey supposedly mailed my checks on December 27th, Now here it is, almost a month later and I still have not received any checks for my booksI have called Chegg times, and each time they tell me to call back the next weekThe last interaction I had with a customer service representative, I was on hold for minutes waiting for a supervisor just to be hung up on so she can assist other callersI am so sickened and disappointed by this company and their customer serviceThey quoted me a price, took my books, and never paid meSo, in essence, they stole my booksNever going through Chegg again...for any reason

Non payment for sold books
Chegg offered to buy textbooks for $The books were mailed via their shipping labelTracking data shows received 11/28/On 12/9/I phoned to inquire about paymentCustomer service told me they were very busy this time of year, the books haven't been checked in yet, and I will be contacted within business daysOn 12/22/I phoned againThis time told Chegg contacted me days before and I told them to mail the books backI never was contactedThis was a lieThen told the books were teacher editions (which they don't accept), again I told her this was untrue and I know they were not teacher editionsI asked for the date, method of transport, and tracking number of my booksShe could not provide me this informationShe told me I will be contacted with this information within business days, but with the holidays to allow them more timeUnacceptable! I asked to speak to a supervisorShe said she was the highest supervisor there wasI

Charged credit card with an invalid expiration date on an account that had been cancelled a year previous
Account was cancelled by the system on April 05, which was a whole year after I had called in to have my account cancelledI then received an email July 12, of confirmation of the account being cancelleddays after on 7/17/my credit card was charged for the subscriptionThe credit card that they had on file had an invalid expiration date because it expired in 04/The only visible receipt for purchase on my account was from 4/21/with order number ***

I cancelled my tutoring membership in January adays after I requested it but the company kept charging me
I went online to cancel my membership in January but the system did not recognize the cancelation although I followed the stepsI am asking for a full refund because the company can look online to see I did not use it and clearly the system ha an error and did not recognize when I cancelled itI just realized today I was being charged since January and when I contacted customer service they said they could not refund all of the months and to file a fraud complaint with my bank to receive a refund but that is not acceptableI should not have to file a fraudulent claim with my bank if it is clear I should receive the refund

Baseless charges for services
I signed up for the subscription service but my daughter never used it They kept billing my credit card for $per week When I complained, they offered a credit for minutes for free My daughter asked algebra questions online I figured it would take their "expert" tutors minutes per question so we would be within the minutes they offered for free These scam artists charged me $for responding to those algebra questions I repeatedly complained and asked them to cancel my account and stop charging my card The person who we spoke to said the account would be cancelled Never followed through and never sent me a cancellation # Instead more than a week after I requested they cancel my account, they hit my card with another $charge I don't see an end to my nightmare dealing with these people
These are scammers and con artists and please do not subscribe to anything they offer

Contacted Chegg Customer Service to Request a Refund and the Issue Was Never Resolved
I have purchased multiple subscriptions for the online tutoring and study question services provided by CheggOn several occasions, I have experienced issues with receiving incorrect and incomplete information from their employee tutors and proceeded to contact customer service to re-mediate the issues with no successChegg has made commitments to rectify these issues in the past, but I have received no refund due to poor communication on their part

An unauthorized charge of was put on my visa card without my knowledgeI have not done business with this web site in over a year
On 10/13/i noticed that a charge for was debited from my credit cardI have not done any type of business with this company in over year when I purchased text booksNo one is available online to remedy this situationThere is no customer service for accountsThis is FRAUD

I was not paid for a book that I sent themThey claimed it was fraudulent without proofIt wasn't
It was order # ***The social work experience by Suppes, with the access code, published by Pearson

I mailed a textbook to Chegg that was in perfect conditionThey said they would give me $40, but gave me $and kept my book
I sold a book to CheggThey offered me $for the bookThe book was in literally perfect conditionThey claim it's in poor condition which is a complete lieThey are keeping the book and giving me $for the bookThis is a total scamThere are 100s of other reviews saying the same thingI should have read them firstWill definitely never use Chegg againIf this is not resolved plus payment for the time spent dealing with it, I will sue them in small claims courtI am fed up with them, and the need to be stopped

Customer returned incorrect book to Chegg, reached out immediatelyChegg did not update consumer and has not offered a resolution for this issue
On December 22nd, I returned several rental books to CheggBy mistake, I included a rental that belonged to Amazon.comThe book that was accidentally included in the box was Essentials of Nursing Research, 9th edition; ISBN: XXXXXXXXXXOn December 23rd, after realizing my mistake, I reached out to Chegg's customer service via Twitter, and was told that once the box arrived I should notify their team and they would identify the book and return itOn December 28th I received confirmation that Chegg had received my package, and I reached out to Chegg to report the extra book, they alerted their team and promised to be in touch within business daysAfter that period ended, I reached out again and asked for an update since I had not received any type of communication since the books arrived to their facilityToday, January 6th, the resp

After doing a lot of business with Chegg; I am shocked at how I was treated by the company
I made an order for on August 16, (***) that I immediately had to cancel due to using the wrong form of paymentI was told that there would not be an issue with doing that and that my card would be credited back the pre authorization amount placed on my card (approx $292.00) would be credited back to my Discover cardI continue to watch my Discover Card account and to my shock, a legitimate charge was placed to my Discover Card on August 19, I figured that it should be a simple fix so I contacted the company via social media who then emailed me and told me that there was no way that a legitimate charge was placed on the account by Chegg and that the only way they would be willing to refund is if I provided a statement to the representative (***)I go about sending the statement to *** from my Discover account to which he replies that he is only willing to credit the account

Billed after cancelling
I cancelled my subscription to the "study" service in DecemberApparently it did not go through, but I didn't notice until my next billing period in JanuaryI had to call to ensure that the cancellation actually went through this timeI requested an email confirmation that my membership had been cancelled, but apparently Chegg does not provide confimation through email, only through your account pageThis makes it more difficult to have records of cancellation, as the only option is to screenshot the account pageChegg seems to deliberately make it unclear whether your subscription has actually been cancelled

Hidden fees for rentals When you try to contact customer service all you usually get is an automated message saying how great they are and how easy it is to take care of billing problems They then tell you are rep's are busy to leave a call back # for which they may or may not call back If do reach a person all they do is give you the run around while telling you how easy it is like the message saidThen they will recommend you sell them the book back later But if you look at reviews for that many people complain about their buy back program as well

Changed billing preference but then charged to old bank that was overdrawn because of cheggTold to cancel my subscription and make new one
I have called several times and have received call backs by supervisors during hours which I have been unavailableI have stated during what times I was availableI have changed my billing preference from one bank to another as well as my preference through paypalI was charged to my old bank which was pending closure of the account and was overdrawnchegg has told me it was because of my preference of billing on paypal and yet the card no longer exists on paypalThey told me to cancel my subscription and make another with the new billing preferencewhen I called chegg they actually have my new payment preference because they told me the last of the card I wanted to use to be charged for the serviceThey costed me unnecessary fees from my bank even though my paypal and my account both are up to date with my new billing preference

Company sent email saying, "You will get paid within 10-business days from when you drop it off with UPS." It's been business days, no payment
On February 15th, 2017, I received a quote from Chegg for books totaling $Their email response states you must send out your books within a week to receive the quoted amountAnother email I received from Chegg states, "You will get paid within 10-business days from when you drop it off with UPS." I sent in my books days later on February 17th using the UPS in Anderson, SCI tracked my shipment with the UPS websiteIt said my books were delivered to Chegg February 21stChegg didn't send an email saying the books were delivered until the 28th, the email states once again, "Will receive check within business days." I checked the chegg app which stated that my check was mailed February 28th and I should receive a it within business daysIt has been a total of business days and I still have received nothingI have

I tried to sell a book to CheggOnce they received it they told me they wouldn't buy itI have not gotten it back, its been well over a month
I tried using Chegg's book buyback serviceChegg said that they wouldn't buy my book after they received itI filled out their form immediately to have them send the book (my property) back to meThis was on 12/20/On 1/17/I still haven't heard back from Chegg so I chatted with customer service to ask about my bookI was told then that if by 1/20/I still haven't been given notice that my book is on its way back to me that I should contact them againBy 1/20/I still didn't hear back from Chegg so I chatted again with customer serviceThis time I was told that within ten days I should receive an email that my book is on its wayAfter being lied to again, I called customer service on 2/8/and was told the exact same thing: "The warehouse is very busy, we will send your request again"I was unhappy with this same response so

There have been multiple months of fraudulent charges on my credit card from this companyCharges have been disputed and removed each time
here have been multiple months of fraudulent charges on my credit card from this companyCharges have been disputed and removed each time.I have never done business with this companyI have been issued different account #'s and cards and still have had these charges appear on my account months in a row

Shipped book to them for sellback, they received, no payment received yet when promised
Shipped textbook to them and they acknowledged receipt on 7/28/ They promised a check would be received by me in business days - which would have been 8/11/ I spoke to them on that date and was then told it would be business days and I should have had it on 8/18/ When I didn't still have the check I called them and they now say they will issue a replacement check but that check will take business days I was not permitted to speak with a supervisor as requested even though I offered to hold until one was available They will have had my book for over days and were able to offer it for resale but I still haven't received my $ This is like theft