Chegg.com

I sold textbooks to this company, they lost one and I have been waiting for almost a month to receive my payment, that should only have taken a week
I sold my textbooks to this company on 12/15/and they have claimed to have lost the other oneThey said they mailed me my check on 12/and the email said it should take UP TO business daysHowever, talking to customer service, they said the email is wrong, and it can take UP TO business days, and I should have my payment by 1/18/well, that was today and I never received itwhen I called them, they told me that they best they could do is to write me another check and I would have to wait another 10-business days and that they could not expedite the check, I also have not received a call like they said I would about the lost bookcustomer service refused to give me a number to a supervisor and I have had the hardest time getting in touch with people about thisso now, they have my books and I have no moneythey

I liked Chegg but they charged me more dollars then the listed price, when I told customer support they told me to cancel my subscription So I didCustomer supports doesn't know how to resolve issues

They claim to buy back booksI got an email from them "Books don't meet our condition - will be recycled"
These are expensive books! Over $value
They claim to buy back booksI got an email from them "Books don't meet our condition - will be recycled"
These are expensive books! Over $value

Chegg took out of my account after I called and told them I wanted to cancel my subscriptionNow, they wont give me my money backI am going to file a compliant and dispute the transaction with my card company,

Cancelled subscription within a month due to the site not being helpfulThat was back in OctWe paid for Sep & Oct, which is fineI look at my statement today and I see a charge for FebUnauthorized subscription re-instatement, their rep tried to tell me it will be a "courtesy" one time refund when I said *** is this charge and demanded explanation - I contacted my credit card and put them on blockWatch your statements! I also closed my account this time, not taking any more chances at unauthorized billing

I sold textbooks to Chegg back in June they sent out my check, it went to the wrong address the first timeIt is now November and still no check
Back in June I had sold my college textbooks, I got for them,they sent my check out but it went to the wrong address so I called them to change the address so it would get sent to the right addressHere I am months later still without my moneyI keep calling them about it and they keep pushing the date of when I will receive my check back and every time it doesn't come I call againI am just getting tired of calling them and fighting with them to send me this checkI do not my account numbers because they just look my account up by my email addressI just want my money

The company is charging me for a book I returnedI received book return confirmation 01/02/and yet they're still charging my account
The book was returned to Chegg and I received email confirmation 01/02/On 01/12/2017, I received an invoice for $and the company is charging me for a book they already have in their inventoryThe need to cancel the transaction ASAPMy bank is not accepting the payment

chegg charges customers for late fees and purchases on Friday nights so that customers cannot see the charges on their credit cards
chegg charged my account on 1/13/for over $of late text book charges when the books are in process to return to them chegg charges on Friday nights going in to weekends so customers cannot see the charges on their credit cards chegg also gets students fraudulently by charging monthly fees very sneaky with automatically signing them up for their "online Help" that is not tutoring!

sold a book through buy back accidentally, was promised by a supervisor I would have the book sent back when received, did not happen
my girlfriend Sold a book though buy back program and didn't realize it was an Amazon rentalI called chegg the day after I sent the book out and was told by a supervisor named *** that the book will be sent back to me and the payment for it will be disregarded because he was contacting the warehouseThere is in fact this note on my account as verified with other reps that it is in theredays later I get an email that they processed it and they are sending me my checkI called and spoke to supervisors and reps and all tell me nothing they can do and I have to buy a whole new book which is more than the buy back or I have to pay dollars to amazonI was told I would be contacted by the supervisors boss and I waited all weekend, and Monday I got a call and voicemail from the same guy telling me there is nothing they can doThere is no custo

I have been locked out of my Textbook Solutions account, when accessing it from only device to review book
I have previously subscribed to Textbooks Solutions and was locked out I was told that I was locked out because I used too many devices or accessed too many books As a result of an inability to wait, I activated another subscription with another email accountThis time to assure I did not run into the same problem, I only used the service on my phone and only accessed one book from the classes I am taking device & Textbook and I still got locked out again, for the second time on a different account

Would not recommend to any students I was told go ahead and purchase hundreds of dollars in books because due date could be changed free of charge (I am enrolled in 12-week postgraduate courses), therefore ordered books four weeks ago and now they are due in two days Chegg is doing me a "courtesy" by extending my books for one month and wants me to repurchase themwhy would I have even purchased the books at full price knowing I would have to return them in four weeks? Rented and purchased books for a year but will not be returning after this disaster Don't believe a word they tell you You would think they would give me my sixty days so I could at least complete my semester, now I have to fight to try and get a refundbest bet is not to involve yourself with their business

I purchased/rented books for a class that ended up being cancelledThey refuse to refund me or issue me a credit for future use
On 7/13/I completed a purchase to rent books from Chegg.com for a class that was set to begin on 8/23/I wanted to try to get a head start on the reading materialOn 8/11/I was contacted by my professor, informing me that the class was cancelled (by this point it was outside the 21-day period to be eligible for a full refund)As a result of this last minute change, I had to coordinate a whole new schedule with my program advisorOn 8/25/I was able to complete a separate order for a new set of books for the new classes I enrolled inIn the midst of corresponding with my new instructors and getting my daughter ready to start school, herself, I did not immediately contact Chegg upon learning my original class was cancelledIt was not until 8/28/that I had the time to actually reach out to CheggI waited at least mins before an agent b

I CONTACTED.CHEGG.COM AND INVOICED COLLEGE BOOKS TO SELL TO THEM,USD WORTH CHEGG SENT ME A PREPAID MAILING LABEL TO SEND THE BOOKS THIS WAS ON JANUARY XX XXXX I HAVE BEEN IN CONSTANT CONTACT WITH CHEGG AND HAVE RECENTLY RECIEVED EMAIL FROM HEATHER CLONTZ AS THE BOOKS HAVE NOT REACHED THERE DESTINATION , CHEGG IS REPLYING THAT ITS NOT THERE PROBLEM!!AND FOR US TO FILE A CLAIM WITH UPS , I HAVE CONTACTED UPS SEVERAL TIMES AND BEEN TOLD CHEGG NEEDS TO FILE THE LOST PARCEL BECAUSE THEY ARE WHOM IS THE SHIPPER AND HAVE PAID TO HAVE THE BOOKS SENT BACK I CAN FORWARD THE EMAILS WITH THE RESPONSES WE HAVE RECEIVED
Product_Or_Service: COLLEGE BOOKS
Order_Number: W1HY4QD

This company has misleading and poor business practices and offered me money for a used book but did not completed the transaction on its end
Chegg and I made an agreement for it to buy back a used book from me on 10/18/I sent the book via UPS 10/23/Per UPS the book arrived at Chegg on 10/Per the Chegg website I was expected to receive payment for $on 11/but it's website (still as of today 11/states that the book is in transit and not received yet)On 11/3/I chatted with *** at Chegg customer service to follow up on paymentHe proceeded to tell me that they did have the book but the warehouse claimed it was not in an acceptable condition so it would not buy the book back from meHe said I could either have the book returned to me in days or donate itI asked what exactly was wrong with the book as it was in very good condition when I sent it to CheggHe said he could not tell me what was wrong but that he could give me possible reasons why it was no

Chegg has been charging my card for months for a service I never useWhen I contacted them they refused to give any receipts or signed contracts
Charges on 2/5, 3/5, and 4/
I called in today 4/to talk about the chargesThe first rep I talked to was helpful in cancelling the subscription that I haven't used and refunding me the payment on 4/She did not give me any information about the payments
I had to call in a second time and spoke with *** and all she could tell me is what was written in a confirmation email on 1/that said I had a free trial that would end requiring me pay at the end of my trialThis did not state when or for how much my card would be charged I never received any copy of a contract, or any receipts of my payments*** was also unable to help me with either of these things

Company continued to charge my credit card whole year after I canceled
I noticed Chegg online Tutoring continued to charge my credit card since 2016nafter I went online and canceled my subscriptionI talked to representative regarding the matter who assumed I was incompetent, and just failed to complete the cancellation processI assured him I in fact canceled, and he can see that After May there was absolutely no more logging on to the Tutoring site because I was finished with the semester and canceled subscription

Chegg has refused to provide proper payment for a textbook I sold to them and now possessed by themThey have made no attempt to remedy the error
On August 18, 2015, I agreed to sell a Chemistry Book (ISBN XXXXXXXXXX) to Check for $ As per their policy, I had to send the book to them to confirm its condition before they would remit payment The book was sent with the paperwork requested This paperwork included the payment information for the check, i.ethe name ("*** ***") the check was to be addressed toOn August 25, 2015, Chegg confirmed receipt of said book Subsequently a check was sent erroneously addressed to Mariam, ***Thus, Chegg wrote a check with my last name as my first and my middle name as my last This clearly showed that they completed ignored my instructions to address the check to "*** ***" Therefore I contacted their offices on September 10, to remedy the issue I was assured repeatedly that accounting would correct the na

I sold a text book to Chegg over a month ago and Chegg kept it without paying me or notifying me that they no longer wanted the bookI am now being told that my book is in unacceptable condition after being in their facility for over a month, the book was in perfect condition when it was sent to them, because I NEVER USED THE BOOKThis type of service is unacceptableI am a college student, I should not have to deal with textbook companies trying to rip me off and keep my propertyIf you are a college student reading this review, sell your books back else where

Quoted $to sell back book, when Chegg received, said "book damaged, no longer paying me and will recycle"
On 12/18/I was quoted $for a Cultural Psychology text book, ISBN: XXXXXXXXXXI sent the book out the next day via U.S.P.Stracking number

Chegg is running a scam involving books that they claim to buy back from consumers
I sent books to Chegg through their buy-back program, with a guarantee that the books would be accepted if they arrived on time, matched the ISBN numbers, and were in good conditionAll three requirements were met, and Chegg accepted my first book; however, the second book, which was included in the same box, was not processed until several days laterChegg rejected the second book for buy-back and gave me the two options of either paying twice the buy-back amount to have the book shipped back to me, or "donating" itSuspecting that this was a scam, I contacted Chegg's customer serviceThe representative could only tell me that the book was considered to be in "poor condition," though it matched the condition of the accepted book and the representative could not supply any definitive detailsUpon asking about this donation program, the representative could not tell me the organization name(s),