Chegg.com

R *** ***
P.OBOX XXXXX
*** *** XXXXX
XXX-XXX-XXXX COMPANY MAY CONTACT THIS NUMBER DURING BUSINESS HRS
*** (PREFERRED CONTACT EMAIL)
***
December
*** *** (CEO) or current
CHEGG Corporate Office Headquarters
*** *** *** Blvd # ***
*** *** CA XXXXX
Dear Mr***
RE: STILL ATTEMPTING TO CANCEL DEFICIENT TEXTBOOK SOLUTIONS
On December at 3:PM AS NOTED BY FINANCIAL INSTITUTION, I used my credit card to purchase CHEGG Textbook Solutions in the amount of $14.95(Enclosure A and B)This not have ethical business is conducted and customer retention maintained I suffered irreparable harm from your deficient service
I am very dissatisfied with deficient purchase I relied and depended that this purchase would consistent of accurate solutionsBut, it did not Within days after purchase, I discovered the systematic inaccuracies of the solutionsSubsequent

my under age son signed up for a yearly subscription and yet I was charged monthly of $twice the $advertised price for over a year
I have asked for a refund for what I was charged over the $and they will only refund my $

Company double charged me for several months and won't provide a refund
I had a subscription with chegg.com for their Chegg Study serviceI began my subscription on March of through the Chegg Study application on my iPhoneI ended the subscription in January of 2018, with the service continuing until February of I paid $per month during that time to Chegg, but was given my receipts through AppleChegg told me they have no record of the payments to Apple and my subscription between June of and January of Apple continued to email me receipts until January of and they emailed that to me againI have two order numbers with Chegg: *** which was from my subscription which began on 3/14/and *** which was from a subscription beginning 8/29/The issue arises from the fact that from 8/29/until January of 2018, I had two subscriptions listed for the same serviceChegg's system then began charging me along with Apple for the same sub

I have been receiving recurring withdrawals from my account for $each monthI have filed several complaints asking to end this service
I had signed up for the son of citation machine service over a year ago and am unable to ue it due to technical malfunctions on the siteI have cancelled my account online and still have money withdrawn from my account monthlyI then escalated this matter to customer service via email and had never heard backI eventually escalated the issue to customer service via phone, and was assured payment would stop but would not issue refundI have had since money withdrawn from my account, againCustomer service is unreachable and this matter has not been resolved

Who made the decision to reject my brand new book? Did they check with their supervisor? Clearly, they cannot recognize a new book
I mailed Chegg a textbook that I used only ONCE and it was in perfect condition I was expecting a nice check of $for my new book Today, Chegg sends me an email that my brand new book did not meet their condition of "very good," will is nothing, but LIES!!!! Additionally, Chegg's email stated that they would recycle my book Bull*hit! I called the company and they stated they will try to return the book It better be the same book in the same perfect condition! Who made the decision to reject my brand new book? Did they check with their supervisor? Clearly, they cannot recognize a new book

My Information including credit card information was entered under a account and charged for months onto the credit card, unknowingly
Once the charges were realized, it totaled over $and I called ***, they were able to disable to fake account but claimed the charges were refundable and they were unwilling to do anything to reimburse the money I lost

CHEGG is trying to keep my College Law Book without paying me for it CHEGG agreed to mail my book back to me back in January of I am waiting
CHEGG offered to buy my college law book I mailed CHEGG my law book on December 24, CHEGG refused to honor the offer and attempted to get me to donate my book to them I asked CHEGG to mail me back my book and they said that they would send it back to me This was back in January I have since called CHEGG several times inquiring about the status of the book return and I keep getting excuses that a supervisor is researching with the warehouse to track my law book and find out when they are going to ship it to me CHEGG has been doing this for over months now It is very clear that CHEGG is attempting to keep my book Please help me stop CHEGG from defrauding customers

I had allegedly bought an e-book in February of and with that a free-trialmonths later I notice my checking account was less than anticipated so after some investigation I discover that Chegg had been billing me $for the past monthsThat adds up to $of charges that had been adding up without my knowledgeChegg did not notify me of this by e-mail, phone, or any other way, but instead quietly continued to bill me
I called Chegg's customer support number to be told the most they'd refund me was $29.90, only months worth of chargesI asked to speak to a supervisor only to be told it would take 24-hours to get a call back, when the lady herself had just spoken to one
Admittedly I should have been more aware of this situation across the months, but this kind of treatment to a consumer is *** and - let's not lie to ourselves - a scamChegg knows what they're doing and they know they can push around desperate college studentsThis kind of business has to stop

I never signed up for this service for chegg.comMy credit card was charged $for 1/yearsI would like a refund for $
Chegg.com has been charging my credit card $a month for almost yearsI never signed up for any of their services except for a week trial which I cancelledI did not see the charges because I did not know I was being charged automatically every monthI called the company and asked for a refundThe manager Frank was very rude and uncooperativeI kept trying to tell him that we never used the servicesHe just told me that the best he could do is to refund me only months back to my credit cardThis started in September 1st, all the way to April, I used my American Express card to start the week trial, but cancelled after weeksThe total charged was $That is monthsEach month charged was $on the 30th of every month since The customer service was very unhelpful, and it took forever to get a supervi

I rented a textbook from & I returned the rented textbookI was overcharged $twice for a total of $with no cooperation of a refund
My order # ***I returned one rented textbook (product ID # ***) to Chegg on 01/14/I returned the textbook via USPS tracking # ***Chegg charged me $on 01/14/I contacted chegg and the student advocate advised me that the money would be refundedJan 17, I was charged $for RETURNED ITEM FEE FOR AN UNPAID $ITEMToday as of 01/24/I have not received a refundI did however get charged an additional $from cheggChegg has charged me a total of $I contacted chegg today, 01/24/2017, I spoke with a chegg student advocate who was unable to allow me to get in contact with a supervisor, who verbatimly laughed at me and told me that this did not happenI cannot get through to chegg to receive this refund I was supposed to receiveNow chegg has c

I rented a book in March of 2016, and unknown to me, I have been charged $for the months of April, May, June, July, and August of
I rented a book in March of 2016, and unknown to me, I have been charged $for the months of April, May, June, July, and August of I was told I would only be given month refundI am requesting that I receive full refund for all the entire amount and months I had been charged

1/order for text books was supposed to arrive 1/Was not shipped until 1/and will not arrive until 1/22--days late
I placed an order (order # ***) for text book rentals on 1/15/on Chegg's websiteThe website indicated the books would arrive by 1/18/which was critical to me as my college classes began 1/16/Today, 1/18/18, I received an email from Chegg indicating that the books only shipped out yesterday, 1/17, and would not arrive until Monday 1/22--days later than expectedI am very upset as I cannot do my required readingI online chatted with a Chegg customer service rep and she did nothing but offer her apologiesSince it was Chegg's fault the books will be late--they waited days to ship them--I asked to speak to a supervisor and was told none was available but someone would call me back (no one has yet)I then called the customer service number, was again told there was no supervisor to speak with, and asked to leave a call back numberAgain

Think twice to give the debit card to this company Even after stopping service couple months, they still keep charging the account This will be on going until your bank account is cancelled

Chegg sent me back an extremely damaged textbook when I requested for them to mail my book back after it was rejected for being in "poor condition"
July of this year I mailed several textbooks to CheggThree weeks after mailing them I went to check on the satus as I had not received any money to my PayPal account and I had an email from them explaining one of the four textbooks I submitted was not in suitable condition and they could not accept itOn their website it showed (and still shows) that my books were "in transit" yet the UPS website showed the order had been delivered and signed forI called Chegg to see what the problem wasThey explained to me that they were only able to accept one of the books and the other ones were not up to parWhen I asked why I had only received an email regarding one of the books, the least expensive one at that, they had no explanationAt that point I requested for them to send me all of my textbooks back including the one that I donatedT

Chegg has a book buy back programI sent Chegg a book days ago, spoke with them numerous times and still have not received payment
The customer service representatives told me once that it would take business days to processThen, another representative said it would take another business daysI've checked my book status and it was delivered on December 18, The quote for payment is $

Sold back book and still have not recieved payment, they keep telling me different time frames from original days
Sold a book to Chegg and recieved email stating they accepted book and will recieve payment within business days from Dec 23,After ten days where up called and was told business days, so waited and called back after days and was told daysThen a manager said no Business daysAfter that I called ater I got mail on the 15th business day without reciving it, and was told days againI asked for them to just send book back to me, and was told noThen said check was on route and they are waiting to the end of the weekI could have sold the book myself if I wanted to wait to the next semsster

Made fraudulent charges to my credit card
Made two fraudulent charges as listed below

fraudulent recurring charges processing through Paypal from Chegg yet Chegg does not have any active membership from me
fraudulent recurring charges processing through Paypal from Chegg yet Chegg does not have any active membership from meI have looked back and this began a year agoI used Chegg for textbook purchase one time, and thought that was allIn checking Paypal, I noticed in my mom's account there has been a regular $FEE and we dont have any recurring costs with Chegg

I wanted a refund and my account cancelled
I can not figure out my login information to the website so then I contacted the company via email on two different occasions stating that I would like a refund and my account cancelled being that I'm no longer in school and cannot log into the accountHowever they continued to bill me for two months and have yet to reply to either email that I've sent

Chegg knowingly sells eText student access codes, when they know that you cannot use a code more than onceChegg would not grant full refund
On 7/31/2017, I rented the MyEconLab with Pearson eText Access Card from Chegg for the amount of $When I opened this eText to enter the code for use (in September 2017)the system that I was trying to enter stated that the code had been used and that I could not access the eText information
Chegg did not indicate on its web site nor or any of the literature that I received, that the code that they were renting was unusableWho would purchase/rent an item that they cannot use? I subsequently had to purchase a new eText code from another vendor, which delayed my ability to complete my assigned classworkUpon contacting Chegg, my mom was advised that we only had days to return the rental/purchase item and that they may be able to issue a partial refundThe customer service representative could not answer why Chegg had sold/rented a