Choxi.com, Inc.

I ordered lots of things never received not one of themI still don't know I have recouped all of my money They know they have not sent the item via the vendors yet don't refund the money voluntarily It has been a nightmare since they changed to choxinomorerack was very good

Not sure what is going on with choxi.comWebsite is not available and no one is answering phoneI have order outstanding that have not been shippedHave ordered previously and had good experiences

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved because:
I will never return to your site and my friends, neighbors, family and acquaintances will hear that nomorerack.com has no customer service or sympathy for their customers no matter the situation. No need to respond back to this Revdex.com complaint. In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

I placed an order several months ago from the Choxi website, it was my first order since it changed over from 'nomorerack'Sadly, I did not think to check this site prior to doing business with them as I expected the same level of service as I had received under the previous ownerThis was not the caseI ordered a ring from Choxi and was quite patient with the shipping as usually it does take some timeThe ring never arrivedI tried contacting Choxi multiple times via phone and emailIt took emails to even get a response back, I was never able to get through on the phoneThey take days/weeks to respond to emails and have yet to resolve my issueI am out the money for the product and have no product to show for it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***,
and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
order #***It takes this long to respond?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Dear ***,
All items placed within your order have been confirmed delivered to your addressPlease see the courier links below for confirmation
***
0in 0in 0pt;">Best,
***

Like so many others I see here I too have had the worst experience ever with this companyI placed an order on June **, for two items After four weeks I contacted customer service to find out where my order was From their scripted answer this is what I was told: "*** *** *** *** *** *** ** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** ** ***
weeks later I still don't have the merchandise and they stopped answering my requests for information until I threatened to get the Revdex.com involved
I was offered the chance to continue my wait or cancel my order I opted to cancel my order but specifically requested a REFUND, NOT a store credit
Today I received an email from customer service stating that my order had been cancelled and that a STORE CREDIT had be added to my account!!!
Seriously! This is the worst customer service experience I have ever had and I worked in retail!!!
Never! Ever! Ever order from this company It should be forced to close

This company has the worst time frame on line right now I placed my order August *** of this year Today is September *** and my items still show as processing I sent a complaint and was told that most of my orders should ship "this week"That was last week and still not shipped The customer service is horrible and they just keep leading you on with their "Any day now" responses This is the last time I will ever use this company!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]it was marked as new.it was sold to me at the same price a new one is in best buy.I will not withdrawal my Revdex.com complaint.you cheated me and I will continue to post it on facebook and tell everyone I no not to buy your shawdy products.and that your a scam that says your selling one thing and sends another.nice buisness ethics you have
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

DO NOT USE THIS WEBSITEIt is a complete and total scamRevdex.com should not have accredited themI purchased a sheet set that was never shippedWhen I talked to customer service, they told me they would "escalate" the order and have an answer in 3-business daysI got fed up of waiting for them to answer me so I called the number and asked to speak with a supervisor; Ralph, the hapless supervisor, went in circles telling me a million excuses and saying they'd offer me a refund and that it's first come first serve for the items but that I'd have my order cancelled whether I wanted to or not because of some nonsense excuseDO NOT USE THEMYou will regret being scammed by these lowlives who claim to sell authentic itemsThey don'tThey have a manufacturer that copies the items and then sends them out

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The manufacturer of the tablet does not pick up the phone even after one hour on hold and they do not respond to emailsI have been trying to return the defective item or have the manufacturer send a replacement but have not been helped by the manufacturer or NoMoreRack
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I placed an order on 7/** with choxi.com and waited the typical lengthy period (10-business days) they state for delivery No delivery was received within a month, so I sent an email on 8/** and followed up with numerous phone calls I did not receive any response for nearly weeks, until 9/* when I was informed I would not receive a refund, but rather only website store credit I don't know the exact timing, but as of today choxi.com no longer exists and from investigation, it sounds like Choxi has closed up shop, of course without refunding any of my money

The website is down for quite sometime nowI had returned a product and was expecting a refund of $plus, but instead gave me store credit which I didn't even realize until I went to order another item in OctoberThe last response I got from them was on 10/**/and didn't hear from them again when I e-mailed them on 10/**/They didn't even give any signs that they are closing shop but their website was down since the 1st week of NovemberIf this is any inclination, then they need to return my money back

My initial experience began in June when I place an order for several items but didn't receive of them (Order No : 24341485) I finally was able to cancel it but only received a store credit Then I placed an order using the credit in July (order number is 24399520) and to date I haven't received that order Customer service is non-existence and even when you call Customer service during business hours you get a recording that they are closed!!!
I'm beginning to wonder if this is a legitimate business based upon its lack of response!!!

I have ordered times in August -Order # *** and Order # *** I also have a credit of $ The total of the orders not received is $ I have emailed them several times I have tried calling them only to be told by a recording that the office is not open I have noticed there are several customers in the same position

My email to Choxi
My name is *** ***, I have be working to get an issue resolved for the past monthsOn 04/**/I placed an order which contained a hammock the order number was - ***After about a month I called to determine the status of the order as your site promises to ship with in to daysI was assured multiple times that they were working with the manufacture to get the product shippedI told the sales person to refund my money directly or keep the order openThey cancelled the order and gave me a store credit plus 25% for my troubles as store creditThis is not what I asked for as I clearly said cash refund
On 05/**/I placed the order again as my instructions were not followed and I was told I could not get a cash refundThe order number was ***
On 8/*/a ticket was opened (***) on the zendesk systemFrom there I corresponded with Janelisa T for a few days until *** when I was told an eRefund would be processed totaling

***
Dear *** * ***,
I'm sorry to hear that the tablets you received were defective. I have processed an RMA for both
items. You will receive two emails for each item, one with a return tracking label and another with instructions on how to return the item. Once the items are received back a refund will be processed for this itemIf there is anything else I can assist you with, please just let me know
Regards,
***

Dear *** * ***,
data-sheets-value="{"1":2,"2":"*** * ***"}" data-sheets-userformat="{"2":513,"3":{"1":0},"12":0}" "">I'm very sorry for the troubles you experienced with your ordersChoxi.com initially issues all refunds in the form of store credit but we are more than happy to issue the refund to your original form of payment if you preferAs requested I have issued a refund to your original form of payment for the items you have not received If there is anything else I can do to assist you, please just let me knowRegards,
Ryan

***
Dear *** ***,
I'm sorry to hear that the
tablet you received was defective. Upon reviewing your account, I see that the tablet you returned was credited on October ***. We initially issue all refunds as credits but are happy to issue the refund to your original form of payment when requested. I have already removed the $credit and issued a refund to your original form of payment. Please allow to days for this refund to be reflected back onto your account. If there is anything else I can do to assist you, please just let me know
Regards,
***

Dear ***,
0in 0pt;">
I am having trouble locating your order in our systemCan you please provide me the order number thats associated with your complaint so I may better assist you? Thank you
Best,
***