Choxi.com, Inc.

Revdex.com:
At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID ***
Sincerely,
***

Dear *** * ***,
I'm very sorry that you were unhappy with your purchase Unfortunately, I am unable to locate your account using the email address or name provided Can you please provide either the order number or the email address used when creating
your choxi account Once I have this information I would be more than happy to assist you with your concern.
Regards,
Ryan

I ordered from here almost a month agoHave tried to call their customer service number to be told they are closed, despite calling with their "supposed"operating hoursI also have emails that have been ignored except to send an automated message that staff will contact me but never get a callNever shop here again!

I placed an order with this company on August ***, The company's website states 10-business days for delivery, sometimes soonerWell, today, August ***, makes business days, and if you count weekends, it makes day The status for my order has not changed since the day I placed it At first the company was chatting "live" with me as I expressed my displeasure in the length of time it was taking for delivery I asked for my money back and they told me I would have to wait until I got the products, then return themWell, I can't even do that because I haven't gotten my products, and after reading the numerous complaints from consumers and vendors alike, I just may never get them, but I do expect my money back! Now they don't answer the phones or "live" chatting

I have ordered products from Choxi Got one of them They assured me a refund on the other products after I patiently waited more than weeks for my item Now I have been waiting almost months for my refund that they told me would take 7-business days

Dear *** ***,
On February **, 2014, customer service issued an RMA to you so you may return the product to vendor for a replacement/refundYou stated that the credit card you used for the purchase expired and asked if we could refund to a different cardWe stated that our system does not allow for that type of refund, but there are different ways of issuing (iestore credit, pay pal, etc)To date, the product has not been received the vendor and therefore no action can be taken on the account
Best,
***

IT IS A SHAME THAT YOU TOOK A VERY GOOD ONLINE SHOPPING SITE PREVIOUSLY KNOWN AS NO MORE RACKS AND TURNED IT INTO A MESS THE "DEALS" YOU ADVERTISE ARE NO WHERE AS APPEALING AS BEFORE THE CHANGE EVEN THE PICTORIAL ADVERTISING, THE LAYOUT, LOOKS A MESS SEEMS LIKE YOU DESTROYED A PERFECTLY GOOD SITEI WILL NOT BE COMING BACK

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Made orders on 08/**/says delivery within 10-days.Sent repeated emails to them no responses.Tried calling ###-###-####,###-###-#### says call between 9-6eastern time and always they are closed call corporate number redirects back to other number.order #*** leg toning excerciser and order #*** harley Davidson work gloves,garcinia am+pm,forskolin.first order was dollars second was dollars please help me thank you very much.*** *** **

Dear ***,
An RMA was created by customer service on January **, 2014, so you may return the item for a refundThe RMA had the following tracking number associated
***
Since the item was never returned to the vendor, a refund cannot be issued.
Best,
***

I had previously placed orders not because of the price but because no one else had the item When I placed the order it took almost months to ship the item
This time I placed an order on June *** They TRY to ship (they say) within days On about June ***, I sent an email requesting when my order would ship They responded that it is processed through an outside company so they do not have a tracking number that, of course, lead me to believe it had shipped They also offered a refund but if I could only cancel before I got a tracking number I said no I didn't want to cancel they had my money for almost a month, what would cancelling get me? So I waited weeks and emailed again I got the SAME exact response They didn't even read my email So I waited I sent another email today, July *** and got the SAME email I went to the "chat" told them to cancel my order, refund my money and not to ever contact me again We are at weeks and it hasn't even shipped They said sure and GAVE ME A STORE CREDIT! Really???? After that fiasco they want me to order from them again??? I said no, cancel the order and refund my money They offered me a store credit with a 10% discount?? Really? I said no, refund the money means refund not credit I want a refund He finally agreed I actually don't think they even ship anything until you complain a couple of times because this has happened on every order The thing is that by they time they finally ship the items, I have found them on ebay cheaper This was a spinning mop, they gave me a discount of $so it came to $ This is on ebay now for $18, free shipping Save yourself a stress headache and do NOT buy from these people

Dear *** *** **,I'm sorry to hear you were not pleased with the razor you received Upon reviewing this item I see that it was advertised as being refurbished in bold text on the deal page Here is a link showing the original deal for your review
*** This item was also advertised as final sale but I can make an exception and process an RMA so you can return the item for a refund if it has not been used Regards,***

Dear *** ***,
We had a unique issue with one of our suppliers and the order could not be fulfilled and refunds
were issued to all customer who ordered this productI cannot locate your customer profile in our system, please provide me with your order number so I may view your order and provide you with more information
Best,
***

I ORDERED PAIRS OF LEGGINGS ON 4/**/BUT NEVER RECEIVED THEMITS BEEN THREE MONTHS NOW

Dear ***
***,
I am having trouble locating your order in our systemCan you please provide me the order number that is associated with your complaint so I may better assist you? Thank you
Best,
***

Dear *** ***,
data-sheets-value="{"1":2,"2":"Tejal Desai"}" data-sheets-userformat="{"2":513,"3":[null,0],"12":0}" "">
I'm very sorry for the delay in shipping out your orderAccording to our records this order was canceled at your request and a full refund was processed to your original form of paymentIf there is anything else I can do to assist you please just let me know
Regards,
Ryan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did NOT ask for a refund or replacement. The handle fell off before I used it for the first time. I wanted them to pay to get the handle fixed and they refused
Sincerely,
*** ***

I bought stuff from this site but its over a month nothing is delivered I have written several emails no response.tried calling and there telephones seems were disconnected.my order #***

Our supplier agreement stipulates net termsChoxi.com has not paid a a single invoice since 1/**/

Order:# ***
Status: processing
Date: 06/**/
At Choxi, the only thing more important than delivering amazing, in-demand products at deeply discounted prices is outstanding customer serviceWe make it our priority to go above and beyond for our customers, and we know how important it is for you to receive your items as quickly as possibleWe aim to under promise and over deliver, and ask that you allow 10-working days for shipmentAlthough, often times, items ship much faster than this I placed and paid for this order on June * of this year It is now July ** I've sent numerous emails and made a phone call All I'm ever told is that they'll let me know when the order is shipped Well, it's been close to two months and they still claim that my order is processing