Choxi.com, Inc.

I keep ordering, waiting over a month, cancel, get a credit, order something else, wait over a month to two months, cancel, get a credit, order again, on and onThe items either get lost from China or don't existThey can't track them eitherI got a fake *** tracking number the last timeI'm done witth them** *** *** was good, Choxi is horrible

Orders are not being fulfilled:
Order No : *** - Ultra-Soft Series Bed Skirt - Assorted Colors
Order No : *** 2-Pack: Ultra-Soft Series Embroidered Pillowcases

Revdex.com:
At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID ***
Sincerely,
*** ***

Dear ***
On January ***, a refund was issued in the amount of $
Best,
***

Placed an order, using "store credit" (they would not refund my credit card) on ** October 2016, Order #: ***
Total dollar used from $ "store credit" was $ 31.00, leaving $ unused and available
Material NEVER arrived, nor was it shipped

Ordered tops in JulyReceived and still don't have the other (now Oct **)They finally let me know they are not sending them and I have a creditI responded that I want a refund but no response in daysUGH!

*** ***,
Your intial order was placed on July **, You initially contacted customer service on January **, 2014, outside of our return shipping policy periodOn January **, customer service informed you that the product is still under warranty and you can send it to the
vendor for repair or replacementCustomer service stated, "order Zeepad Google Android OS 1.5GHz 4G 7" Tablet PC with Accessories/For Replacement" and ship it back using USPS First Class Mail and provide to us the return tracking number once shippedPlease do note that this is a warranty claim and NoMoreRack does not cover any postage it may incur, we would also advise to send a prepaid shipping label to send the fixed/replacement tablet back to youRETURNS DEPARTMENT *** *** * *** ** *** *** ** ***" On February **, customer service informed you that the vendor is about to send a new product and the return shipping will be $On February **, you stated that you created a return shipping label and sent it to the vendor, but the vendor has not received itPlease provide a copy of the return shipping label here and I will ensure that the vendor receives it
Best,
***

Dear *** ***,
Your initial order was placed on December **, and you first contacted NoMoreRack about the sheets on January **, 2014, outside of our regulated return periodI would be happy to issue you a store credit in the amount of $Please confirm that this would be an acceptable resolutionThank you
Best,
***

***
NMR does not have a day return policyPlease see our FAQs for complete and accurate informationAs previously stated, the items were washed and you contacted customer service outside the return policyA refund will not be issued
***
Best,
***

I ordered from the website on 10/*/I have sent them two emails to customer service and have not heard back from them

I ordered products months ago and they never shippedThey gave me a credit and I tried placing several orders and most of them would never shipWhen I contact them they always say to wait two weeksThen the second time I contact them they issue a creditThis last time, I received one item I ordered but not the otherI sent over emails and called onceOnly my first email got a responseI was told to wait the full two weeks they had said was the shipping windowWell now it's been two monthsNo one will respond to my emails anymoreI tried calling and the first message said business hours are Monday through Friday 9-I called around on WednesdayA second recorded message came on and said the office was closed and to call back during business hours (repeating the same
Hours) I have asked for a credit but now I just want a refundThese people are crooks and from what I read on your site, they do the same with their vendors

I placed an order on July *, Over one month later, I still had not received all of my merchandiseThe company sent a satisfaction survey to me via email, which I completed as "dissatisfied." The customer service was initially prompt, crediting my account for the merchandise that never arrivedI figured that it was just a problem with that particular manufacturer and proceeded to order again shortly thereafterOn July **, 2016, I placed another orderIt has been nearly one month laterI have not received even one item from the orderI sent an email to the customer service department with no answerI demanded a refund, but no one has contacted meBased on the numerous other complaints about this company, I assume that Choxi is now a ripoffThey allow you to place orders, then charge your credit card, but never send your goodsIf you complain on their *** page, they immediately delete your concern instead of addressing it

On August **, 2016, I place an order online with Choxi I did not receive any shipping information for my items and the charge successfully cleared my bank account on August **, I e-mailed customer service on August ***, August ***, September ***, September ***, and September *** I attempted to call the customer service line on September *** at 2:CST, which is during their advertised business hours of 9:a.mto 6:p.mEST When I call I get a recording saying I am calling outside of their business hours I am frustrated due to them promising shipping information within days and their promise to return e-mails with hours I have not received any type of response to any of my requests for information regarding my order

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID ***, however my complaint has
NOT been resolved because:
They refuse to pay the return shipping costs for the earrings
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear***,
Your initial order was placed on December **, and confirmed delivered on January **, 2014, please see the confirmation link below.
***
You contacted customer service on January **, stating that items were missing from the orderAn RMA was issued so you may return the itemOnce received by the vendor, an in store credit of $was issued and subsequently used by you on future orders
Best,
***

Dear *** ***,
I'm sorry to hear that you were unsatisfied with the bras and leggings which you received All final sale items have this information listed in the item description on our site in bold text Also, we do allow returns on defective items if they are final sale as long as the problemis reported to us within the designated time period At the time of purchase that policy was days from the date of arrival Do you mind letting me know why these issues were not reported when you first received the items?
Though these items were not reported within the required time frame, I will go ahead and make a 2nd exception for the return of the Pairs: Fleece-Lined Seamless Leggings I have already processed an RMA for this item You will receive two emails, one with the return shipping label and another with instructions for the returnOnce the item has been returned I will process a refund back to your original form of payment Please note that for any future orders, I will be unable to allow the return of any items marked final sale which are not reported within the the required time period If there is anything else I can do to assist you please just let me know
Regards,
***

RE: Order #: ***
Unbelievable....On April **, I ordered itemsThe only reason that I ordered items was so that I could try out your company one more time and also use up my credit from having to pay additional postage from my last order that was completely messed up
I received one of my items in a very timely mannerThe other item, I never received a shipping notice so I had to contact customer serviceApparently, this item was no longer available so I requested a refund immediately
This item cost me $plus $for the shipping so $totalI received a credit of $
This is absolutely unbelievableI have had issues with every order that I have ever placed with this company Orders have not been shipped on time My orders have changed in color or style without my knowledge I have owed postage due upon receiving my orders which they then only gave me an instore credit so that I had to order from them again
This company is horrible

I placed an order with Choxi, after weeks of never receiving my product I contacted customer service They told me they would contact the distributor and get back to me They never did I contacted them again and told them I'd like my money back They told me they credited my account and I could use those credits with my next order I told them I wanted a REFUND of my money considering it had been over a month and I never received the product I ordered and they were not proactive in their customer service They then said they would issue a refund that would take 5-business days to receive It's been business days, I can't get a hold of anyone in customer service and their website seems to be non-existent Like they moved shop and took my money with them

Purchased items that never arrived