Choxi.com, Inc.

Review: I called this company when it was still no more rack! I was told they would replace both android tablets I purcahsed from them and they would send me a return label as they were still under warranty. One would not turn on and the other the screen came shattered!!! They were christmas gifts that were useless. Well almost a year later still nothing and two years since the original purchase. These people will take your money and not deliver on thier promises. I will no longer (BEG) for another return product or even a refund from them. They wont deliver on thier promise or merchandise. I will never order from them again and do not recommend them to anyone else either!!! Plus I forgot to mention I ordered a black and blue and I got a white and black tablets. I chose to keep it instead of sending the whole order back as it was christmas! I wish I had looked first before I gifted to two upset boys on christmas day!!!!!Desired Settlement: I would after two years of holding on to these tablets,countless phone calls to the company and two children whom still do not have a tablet after I ordered these for them for christmas gifts in 2013 to finally have thier tablets. they were under warranty when I called and nobody answers phone calls now. (I also use a minute phone and dont have minutes to hold and waste) I just want this company to right thier wrong once and for all!!!!!!!!

Business

Response:

Dear [redacted],I have reviewed your account and according to our records the last time you contacted us was on December [redacted] 2013 in which you stated that you had received the incorrect color of tablet. At that time we processed an RMA for the return of the tablet but it was never returned. If you contacted us after that date please provide the approximate date of the call and the phone number used to make the call so that I may review our records.Regards,Ryan

Nomorerack sounds like a fraudulent company. I never ordered from here but I was so excited to start. I made an account December 2014. Days later...no even a week of having the account it deactivated. I was instructed to email customer service. But when I emailed them I was instructed to email something else. I changed my password. Then tried to order. Still my account is deactivated. At this point I'm frustrated. So I left it alone. Now a month later I decided to try again. Once again I was given the run around through email. I decided to call. Unfortunately with my issue I can only deal with customer service online. Shortly after I received another email stating in order for my account to be reviewed I have to scan my ID along with proof of address to verify my credit card information. Now tell me WHY THE [redacted] DO I NEED TO SEND MY PRECIOUS INFORMATION TO VERIFY CREDIT CARD INFORMATION IF I NEVER HAD THE CHANCE TO ORDER???? Then they had the nerve to tell me that they deactivate accounts when they suspect fraudulent acts. NOMORERACK IS FRAUDULENT!!! After today I do not trust them. I don't recommend ANYONE to use this site. I am highly disappointed.

Review: I purchase a vacuum cleaner on this website and after receiving it I place a replace or return email to the company and the customer service stated that the problem had been resolve but I have not received a replacement nor a return ticket for the item. Ticket #[redacted]: Vacuum (Eureaka) Order # [redacted]Desired Settlement: Refund

Business

Response:

Review: I ordered a IPOD on July *,2013 today is July**,2013 and still no tracking number. I E-mailed company and they told me they would contact vendors, I was told this 4 times. I called customer service and talked to a man named [redacted] and told him I wanted to cancel my order, but he said it was to late that the order was already at the fulfillment house. This was 3 days ago and still no shipping date and no tracking number.Desired Settlement: I would like a delivery date. And to talk with someone at Nomorerack that knows what is going on there but I don't think you will find one!!!!!!!

Business

Response:

RE: Revdex.com Consumer Case #[redacted]

Dear [redacted],

This letter is in response to your inquiry connected to the above-captioned matter with the Revdex.com of New York. We regret that your initial inquiry brought to the attention of our customer service department did not resolve this matter to your satisfaction and welcome this opportunity to now fully address your concerns.

It is our understanding that your inquiry resulted from not receiving an item (the “18-Piece Set: 16GB 7th Gen. iPod Nano & Accessories - Assorted Colors”). On July **, 2013, we issued you a total refund to your personal account in the amount of $162.00- $162.00 for the Item as well as the $0.00 charge for shipping and handling- which we trust has fully addressed and satisfied your concerns. Please allow 3-5 business days for this refund to appear in your account.

We deeply value your relationship with Nomorerack and are committed to providing quality products with quality customer service. Nomorerack takes great care to ensure that a customer’s experience on its site and over the phone is positive and apologize if your experience was anything less than ideal.

We believe this provides a full and complete resolution to the matter and ask you to please feel free to continue to provide feedback about our services. Should you have any additional questions or would like to discuss the matter further, please free to contact me directly at ###-###-####.

Very Truly Yours,

Customer Relationship Manager- Special Projects

I have bought several items over as many months from NoMoreRack.com, Inc. I have never had a problem of any kind.

Review: My item arrived damaged, I contacted nomorerack and was issued a return shipping label. Tracking shows they got it, run around on my refund.

This order was place on 12-*-13 and delivered on the [redacted]

1st email to them:

Hello,

I need to return the following item:

Order #: [redacted]

Tracking ID: [redacted]

7-Piece Set: Ceramic Cookware Collection - Assorted Colors

It arrived very poorly packaged and there is some damage to the item.

Thanks,

~[redacted]

They emailed me a return label which I used and they received the item back on 12[redacted] I received this email 1-*-14:

Dear Customer

We wanted to be pro-active and reach out to you about the RMA (return) you opened with us 15 days ago.

* Return Authorization Number: #[redacted]

* Item for return: 7-Piece Set: Ceramic Cookware Collection - Assorted Colors

Our supplier has not yet received the product/return back, we wanted to reach out to confirm that you have not shipped the product back. If this is an error, and you have shipped the return back to the supplier - please reply back to this e-mail with the tracking number of your return so we can process the refund.

In the next 15 days, if we do not end up hear from you with tracking information the RMA will automatically expire in our system.

Thank you,

Customer Relations

I emailed them back:

Sent: Sun, Jan *, 2014 9:53 am

Subject: Re: Return Merchandise Authorization #[redacted]

Tracking # USPS [redacted] Says it was delivered 12-**-13

I emailed them again on the [redacted] having not heard from them, they promptly responded: [redacted], Jan ** 04:58 PM:

Hello *.,

Thank you for reaching out to us. Always here to help. At Nomorerack, customer satisfaction is our main goal.

We would very much like to assist you with your inquiry however, unfortunately we are unable to locate your account with the email address provided. If you could respond with the email address and full name associated with your account, we would be happy to assist your with your inquiry.

We thank you in advance and look forward to assisting you.

Regards,

I responded:

Three emails that are all the same inbox here: [redacted] You can't just use the order #, tracking # or ticket return#??

~* They responded:

[redacted], Jan ** 11:10 AM:

Hello *.,

Thank you for writing in. Always here to help.

My sincere apology but in regards of your concern can you please provide to me the order number of the item. Thank you.

If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.

Regards,

I responded once again with:

Order #: [redacted]

They responded:

[redacted], Jan ** 01:51 PM:

Hello **,

Thank you for reaching out to us. Always here to help. At Nomorerack, customer satisfaction is our main goal.

We would very much like to assist you with your inquiry however, unfortunately we are unable to locate your account with the email address provided. If you could respond with the email address and full name associated with your account, we would be happy to assist your with your inquiry.

I am sorry but it can not retreived on that order number

We thank you in advance and look forward to assisting you.

Regards,

Frustrated I responded:

This is the "help" I have been getting resolving my non-refund of my return. Is there anyone who will help me???

~* They responded:

[redacted], Jan ** 04:13 PM:

Hello *.,

Thank you for writing in. Always here to help.

I am very sorry for the delay and for any inconvenience this has caused you. Your concern has been escalated to the vendor but we have not received an update yet rest assured we are looking into this issue for you please note that in most cases feedback will be provided in less than one week but may take up to 2 week in some cases. We do request for your kind patience as we get the updated information.

This ticket will be marked as solved sDesired Settlement: How about the minimum of $49 with a stress tax of $49 for a total of $98 :)

Business

Response:

[redacted]

Dear [redacted],

I'm sorry to hear that the Ceramic Cookware Collection you received was damaged. Upon reviewing your account I see that a refund for this item was processed to your original form of payment on January [redacted]. If there is anything else I can do to assist you, please just let me know.

Regards,

Review: I placed an order with Nomorerack.com on 12/**. I received half of my order but did not receive the other half of my order. However, they charged my credit card for the full amount. I got in contact with them on 12/28 asking for a shipping number, on 12/**they told me they didn't have one yet, even though the website says 10 to 14 days for shipping. Since then I have been calling and emailing only to get no response from them what so ever about where my items are. It is now 3 weeks and I still have no answer and no items.Desired Settlement: I would like my money back and I would like a red flag put up on this company so they don't do this to any other people. And if they cannot conduct their business in a manner that is ethical, they should be shut down.

Business

Response:

Dear [redacted]

On January [redacted], 2014 a refund was issued in the amount of $30 for failure to deliver the product prior to Christmas.

Best,

Review: I ordered 3 purses, 3 different colors, two different styles. I received 3 purses, none of them were the correct style and one was even the wrong color. I e mailed their customer service and received an immediate response that they were taking the issue into consiceration. I received a second e mail issueing me 3 separate return labels with 3 separate RMA's (Return Merchandise Authroization numbers). I clearly marked on one of the labels the 3 separate RMA #'s and put the purses in the packaging that they were delivered to me in. Then I placed that package into a box that fit the product perfectly because the original shipping material was insufficent, full of tares and rips. I placed 3 separate pieces of paper inside of the package with the RMA # and the description of the purse that the RMA # coincided with inside of the package as they instructed.

I was promised a full credit to my Amex credit card once the items were received at the destination. This company is so incompetent they instructed ME to track it and let them know when it arrived to their vendor in Los Angeles. I tracked the package let them know it had arrived to the destination on April **, 2014 at 10:17 A.M. They are now telling me that they received one item not three and they have issued me a store credit not a credit to my credit card for the amoung of $26.00. I have several, close to 100 emails if not more with several customer service reps not just one going round and round with this whole mess. I have notified American Express and they are handling this in a very professional and customer service friendly manner. NoMoreRack is the worst company I have ever done business with. I expect it will only be a matter of time before they go out of business, I just wonder how many people they will rip off before that happens.Desired Settlement: I want a full refund to my Amex credit card like they promised they would and then this company to be put out of business so no others will be scammed by this rip off company. I mean really, what good is a store credit to me if I never ever plan on doing business with that company.

Thank you so much for you time and taking my complaint into consideration.

Sincerely,

Business

Response:

Dear [redacted],

Upon reviewing your account I see that one of the bags has already been refunded back to your original form of payment. I apologize that the other 2 were not processed more promptly. I have already processed the refund for the other two bags back to your original form of payment, please allow 7 to 10 days for the refund to be reflected back onto your account. If there is anything else I can do to assist you, please just let me know.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

P.S. If I may just make a statement. The only reasons that my problem was solved is because I notified my credit card company of NOMORERACK's outrageous business practices and they suspended the payment to them. The fact that I notified The Revdex.com was the only other reason that they finally lived up to their promise they made to me back on April [redacted] that they would issue me a full credit to my credit card.

I want to thank you so much for acting so quickly to my complaint. You do a great service to the consumer and I am so appreciateive and greatful.

Thank you!

Review: I placed an order with NMR on November [redacted] for 4 tablets as Christmas gifts for my children, they didn't even place my order until December [redacted] and didn't send me a shipment email until December [redacted] after I contacted them several times via email, phone, and chat message on their website. the same day they sent a confirmation email stating my order had shipped with a tracking number that I later (December [redacted]) found out was a fake tracking number. They promised my order would be delivered before Christmas and within 10-14 days, yet here I am 6 days before Christmas and 21 days after placing my order with no tablets and out of $**6. I have been given the run around by customer service about where my items are. Today I spoke with someone over the phone finally and she gave me the same info they have been giving me for weeks, the same phony tracking number to someone elses order that already delivered to them in a whole nother state. I have asked for a refund at least 4 times and have been given a response email about their shipping issues. I want my money back asap as I have not received my product as promised and am not able to get any credible information about my order.Desired Settlement: Desired Settlement: Refund-Credit Card Credit

Business

Response:

Dear [redacted]

On December **, 2013 a refund in the amount of $69 was issued to your account for the Google Android 4.1 OS 1.2GHz 4GB 7" Tablet PC with Accessories.

On December **, 2013, a refund in the amount of $178 was issued to your account for the Google Android 4.0 1.2GHz 8GB 9" Dual-Camera Tablet PC & Accessories - Assorted Colors x2.

On December **, 2013 a refund in the amount of $69 was issued to your account for the Google Android 4.1 OS 1.2GHz 4GB 7" Tablet PC with Accessories.

Since a refund was issued for all products, I will now consider this matter closed.

Best,

Review: I had made a purchase online and applied a $10 off coupon that they had provided to me. When I received the receipt it showed that they never actually removed the $10 from my purchase. I contacted the company and asked what had happened. They told me that it was a glitch in their system. When I asked for the refund they told me all they could do is give me a credit towards a future purchase. This is a clever scam to force people into making additional purchases. They fooled me once and I will not be purchasing from them again. I will pursue this further if necessaryDesired Settlement: $10 refunded to either my original form of payment or $10 check

Business

Response:

[redacted]

Thank you for your consumer inquiry regarding NoMoreRack.com. Attached please find a letter detailing your complaint filed with the Revdex.com complaint #[redacted], as well as the steps taking to the resolve the issue. If you have additional questions, would like to discuss the matter further, or that your issue has not been resolved, please feel free to contact me directly. Thank you for your time.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: I purchased an item from nomoreracks.com and didn’t like the product so I was returning it for a refund. When I first received the order there was no receipt or instruction on their return policy. I email there customer services dept and they sent me an email with a return from. At the same time I was returning another item from another company by MY MISTACKE I put the two return labels on the wrong packages. Two weeks went by and I hadn’t heard anything from either company. Finically the other company sent the item back stating wrong company which was fine, I just went and paid for the postage and handle myself and sent to the correct company and received my refund. I reached out to nomoreracks.com several times about why they have not returned the incorrect item back to me only to get an email stating (We would like to inform you that we are unable to reship the item you sent incorrectly to our vendor and also we are not liable for lost items per our FAQ. Please be advised that we have already made contact with the vendors and we have received the feedback.) I feel that they should have did the same as the other company (incorrect company return to sending) it has now been over a month and nothing has been done. This is a company that with every email states At NoMoreRacks, customer satisfaction is our main goal!...NOT Satisfied at all!!!!Desired Settlement: I know that they have my item. How hard its to return?

Business

Response:

[redacted],

Unfortunately we are not responsible for wrong items sent to the vendor. On March **, 2014 a customer service representative informed you that we cannot return the item because it has not been located. I apologize for the inconvenience.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

So your vender doesn't scan all packages that come though... I find that hard to believe.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

Though our vendor had previously indicated they were unable to locate this item, I received and update today and they were able to find it. In order to have the item returned, please send a prepaid shipping label to [redacted]. I will then forward the shipping label to our vendor and they will send the item back to you. If there is anything else I can do to help you, please just let me know.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Although I feel I should not have to pay for shipping because all you have to is return to sender like the other company did.

Sincerely,

Review: This company writes back and continues to call this issue resolved even though I write back everyday saying that they have not resolved my problem.

The issue is that I asked for a way to track my package, but each day they tell mke something different about the vendor or the warehouse or the timing it takes, etc. Because this issue has been going on I checked on your site to see if there were any problems with this company. There were so many complaints that I became afraid that I would get one of their ongoing defective products and all the problems that went with it. I have written several times asking for my money to be put back into my account. They answer me like they don't understand English or as many people have stated, they ignore what you've written and send back a reply having nothing to do with what you've just said to them. I just want all my money back so that I can purchase a gift from a reputable company.Desired Settlement: I just want my money back now. Not in two weeks or whenever they get to it, I want it back now. Here is Dec *, 2013 19:52:53 PST

Transaction ID: [redacted] and Order ID [redacted] Store: Nomorerack.com

Business

Response:

Review: I have contacted customer service via email on the following dates: 1/**/14, 2/**/14, and 2/**/14 to receive a detailed receipt for a watch I purchased on 7/**/13 that already does not work. They advised me to go to my order history online, which I did. However, it does not provide an itemized receipt of the purchase. When I emailed them this info. They did not respond. So, I called customer service on 2/**/14 and was told the same. They refused to send me a copy of the receipt which I know they have because the gentleman I spoke to brought it up on his computer. I asked to speak to a manager and he wasn't going to allow it until I became irate. She was of no help either. Her English was limited but she was able to argue with me that the order history includes an itemized receipt. It does not! I just want to get the piece of junk watch they sold fixed! They are uncooperative and unresponsive to my needs as a customer! I will never do business with them again and will inform friends and family!!Desired Settlement: An apology and an itemized, detailed receipt sent to my email.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

We are not refusing to send you a copy of your receipt, our system does not provide the same view as the customer. Please check your order history and the confirmation email you received when you initially ordered your product.

Business

Response:

[redacted]

This is what I can provide to you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In January 2014 I ordered an item from NoMoreRack.com, and it was not delivered. It was attempted to be delivered to an older address in Washington state (an address I had NEVER shipped anything to from NMR) and when the item could not be shipped, it was returned to the manufacturers. AFTER I filed a complaint with NMR, I received a "notification" that my item could not be delivered. They credited my account for the item, and in February 2014 I proceeded to use that credit to purchase 2 more items. Shortly after, one of the items was delivered to my correct address in Illinois, but the other item was inexplicably shipped to New Jersey. I filed another complaint with NMR, and they did not explain why it had been shipped to New Jersey (a state I have never lived in, or visited. I don't even know anyone who lives there) but they could not reship the item. Again, my account was credited. A few weeks later I received a customer service e-mail asking me to rate the item I had purchased--the item I had never received! Finally I used the last credit to my account, making my THIRD transaction within 6 weeks, and approximately 2 weeks later the item arrived. The final item, however, was the wrong color. I compared the item to its photo on the website, because the listing was still there, and while the colors were fairly similar it was clearly a misrepresentation.

I will not be filing another complaint with NoMoreRack, but rather I will file my complaint here so that other people might know that this business is NOT worth your time! I'm a young person, I know how to use the Internet, so I'm not just some middle-aged woman who should expect to be swindled by online retailers. This sort of business is not acceptable and should not be tolerated. NoMoreRack should improve their business and take care of their customers and TELL them when and why things go wrong, or they should be taken off the market for good.Desired Settlement: NoMoreRack offers their customers great deals on all sorts of random merchandise, but when things go wrong they don't do much to fix the problem, and if they DO fix the problem, they never explain what went wrong. Someone is not doing their job correctly. I would like an apology from the company AND an explanation as to why my second order went to the wrong state, and I want to know that they reprimanded whoever was in charge of sending that order. I want to know that this won't happen again to anyone else.

Business

Response:

[redacted],

I apologize for the inconvenience, one of our vendors experienced a shipping problem and the persons involved have been identified.

Best,

Choxi.com habitually fails to deliver timely and correct goods. They "guarantee" certain shipping deadlines and then do not deliver and provide no restitution or compensation for their gross incompetency. They also send incorrect merchandise and then place responsibility on the buyer to return those items and subsequently re-order the correct item. I strongly advise that you pay a reputable company for the goods you are looking for rather than deal with this pathetic excuse of an online retailer. Their customer service associates are provided with pat language and cannot provide any real assistance. They have no idea what is going on elsewhere in their company and have significant delays for useless responses. Overall, avoid Choxi.com at all costs. You will pay for it if you don't

Review: I ordered an Android tablet for a Chrsitmas present and upon receing the tablet it did not work. I have been contacting the company via email for 2 months and all I get is excuses as to why they are not helping me. All I have requested is an RMA# to return the defective product and reeive a new one.Desired Settlement: I no longer wish to do business with them and would like my money back so I can get a working tablet elsewhere

Consumer

Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

They have agreed to a full refund, but I have not yet received the refund

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

On February **, 2014, customer service issued an RMA to you so you may return the product to vendor for a replacement/refund. You stated that the credit card you used for the purchase expired and asked if we could refund to a different card. We stated that our system does not allow for that type of refund, but there are different ways of issuing (ie. store credit, pay pal, etc). To date, the product has not been received the vendor and therefore no action can be taken on the account.

Best,

Review: I ordered an item from this company at the end of November 2013, and have still not received a tracking number or any information about when it will ship. My account on their website also continues to only say "processing" in the status area (it has been like this since I ordered weeks ago). After emailing the company, I have not gotten any definite information, just the run around. I tried calling them, and could not speak to anyone, and when I try to utilize their chat feature on their website, it accepts my information, then the window closes. A few minutes later, I receive a generic email about the chat session (which did not occur because the chat window closed). The site says orders ship within 10-14 days, and I have been waiting 16+ days just for a confirmation of delivery. This is a Christmas present for my child, and I would just like a refund so that I can shop elsewhere for this item before it is too late. This is a terrible company, and I have learned my lesson to never do business with them again, and to do research before doing business with a new company online. Thank you for your time, and I look forward to hearing back from you. Have a great day.Desired Settlement: I would just like my $59.00 credited back to my Paypal account. Thank you.

Business

Response:

This company is unrighteous:-( They charged my card and has yet to send me my order. Formerly nomorerack.com never conducted business like this. Customers would receive tracking info the next day. It's been two weeks and I haven't receive no updated emails about my order. I googled to see if others were experiencing the same thing and OMG this company needs to be shut down and sued for causing emotional distress to it's customers. When there's to many customers experiencing the same exact thing something is wrong. Please shut this business down!! Thanks!

Review: I placed an order online at nomorerack.com and was charged $89.00 for the order on 12/**. I never received an order number or confirmation. I contacted the company at least 5 separate times (including a call to corporate). The number was out of order and the email representatives ignored my questions. Ultimately, I was able to get in contact with a representative on 12/** (the day the order was guaranteed by). They claim that no order exists and they wouldn't be able to remove the hold because they don't have it in their system. The said I should contact my bank. Now I have to wait anywhere from 10 - 90 days to get my money back because they conduct shady business.Desired Settlement: Work with [redacted] to offer a refund of the disputed charges as soon as possible. I do not want to wait 90 days to get my money back for services that were never rendered.

Business

Response:

Dear [redacted],

We have no record of an order being placed using the account information provided. Please send a redacted copy of the billing statement that shows your account being charged as well as your order number so we may better assist you. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have already sent this information to you in December and I already filed a claim with my bank. This is unacceptable. I want others to know what kind of business you run. I have sent you the information multiple times. I even talked to a rep on the phone. They said, "Well, call your bank." So I did.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I want to file a complaint so other people

Don't have this happen to them. They contacted me and gave me the same issues I had before. They asked me to prove things that I have already proven to them. I already addresses the issue with my bank.

The company cannot fix the hours lost and a Christmas ruined. They cannot fix the fact that I emailed multiple times without a response. I want to warn others about Nomorerack. Tell them to take me off their spam list.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],

Thank you for your comments and concerns. Since you cannot provide me with any of the requested additional information, no further action can be taken on your account and I will consider this matter closed. Thank you.

Best,

Review: I purchased two tablets from this company on November **, 2013. While I received one of the tablets on November [redacted], 2013, I have yet to receive the other one. Both the tablets had the same tracking number, so it states that it's been delivered. But, I only received one. We have contacted the company numerous times, but still don't have answers. We called on November [redacted], when the first tablet arrived and the second one was missing. We called again a week later on December [redacted], to follow up. We were guaranteed by the supervisor he would follow up and give us a call back. We have not heard a word from him. We have called back today, December [redacted], and they still don't have answers. All they can tell us is that they have escalated this problem to the vendor but have yet to hear back from them. They have escalated this problem several times now to the vendor. We have not been given any answers, nor have they helped us in any way. When asking about a refund, all they will give me is credit, which is unacceptable. I will never use this site again, and advise EVERYONE to not purchase from this site.Desired Settlement: I want my full refund from this company, not given in store credit.

Business

Response: