Choxi.com, Inc.

Review: My son purchased a wireless router from Nomorerack on August [redacted] and a modem from [redacted] on the same day. When the products arrived he could not use either so I offered to return them for him. I inadvertently sent them both back to the Nomorerack return address. When my son reached out to them they said they could not be responsible for any returns. I took our tracking on both packages and have proof that each package was received and signed for on the same date/time. They were mailed in separate packages so I know they were received. He received credit for the router and now they are telling us they have contacted their vendor and they are not showing any records of receiving the modem.Desired Settlement: I would simply like to receive the modem back so we can properly return it for a refund. If they are unable to produce the modem then I would like a $62.99 credit on his account.

Business

Response:

Dear [redacted],Can you please provide the order number for the order made with nomorerack.com or the email address on the account which made the purchase? Once I have this information I would be more than happy to look into this issue for you.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have requested additional information.The original order # is [redacted] and email address is [redacted]They should have all of this information from the emails we exchanged. Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted], As requested I have added a $63 credit onto your account. If there is anything else I can do to assist you, please just let me know. Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I oredered and paid for 3 tablets and only recieved one in the mail. I have 3 children to get tablets on Christmas morning and now I do not have them. There was a guarantee that my order would be delievered by Christmas and they did not follow through. Very disappointing.Desired Settlement: Refund-Cash

Business

Response:

Dear [redacted],

On January **, 2014, a refund was issued in the amount of $122 for failure to deliver the item prior to Christmas.

Best,

Review: In September I bought Zeepad tablet which came defective I returned it back and never received my money back on my card or receive another tablet.

I paid with a MasterCard for $69 dollars on September 2013 the website never reply me back giving me refund they kept in touch with me to investigate but never gave me a refund.Desired Settlement: I need a refund on my card for the cost of the tablet that was $69 dollars.

Business

Response:

[redacted]

Dear [redacted],

I'm sorry to hear that the tablet you received was defective. Upon reviewing your account, I see that the tablet you returned was credited on October [redacted]. We initially issue all refunds as credits but are happy to issue the refund to your original form of payment when requested. I have already removed the $69 credit and issued a refund to your original form of payment. Please allow 7 to 10 days for this refund to be reflected back onto your account. If there is anything else I can do to assist you, please just let me know.

Regards,

Consumer

Response:

Thank you for responding to my complaint. ok, so is going to be refund to the credit card? because I did not see any refund for October on the card.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Ordered a tablet computer, received it and it was not the item I wanted and was misrepresented. It was a compression screen tablet. Not a touch screen. I contacted the company and they gave me an extremely hard time about the return. Told me it was a no refund, final sale item. It did not state anywhere that it was a compression screen tablet, or that it was a final sale item. Finally, I got them to agree to a refund. I mailed the tablet back to them on 08-**-13 and to this date have not recieved my refund. I have contacted them 4 Times to date and each time they tell me they are sorry and that I will have my refund I'm 3-5 days. It has now been almost 2 months and I am still not able to get my refund. I did verify with this company that they receivef the tablet. Company - nomorerack Date received - 08-**Item - tablet Price - $150.00 Order #[redacted] Return #[redacted] Return address - [redacted] Ups return #[redacted] Return date - 08-** Update request on return - 09-**, 10-*, 10-**, 10-**.Desired Settlement: I would just like my money returned back to my credit card as they promised.

Business

Response:

Dear [redacted],

This letter is in response to your inquiry connected to the above-captioned matter with the Revdex.com of New York. We regret that your initial inquiry brought to the attention of our customer service department did not resolve this matter to your satisfaction and welcome this opportunity to now fully address your concerns.

It is our understanding that your inquiry resulted from not receiving a credit for an item (the “Google Android 4.0 1.5GHz 24GB 10.1" Tablet PC - Silver”). On October **, 2013, we issued you a total refund to your personal account in the amount of $156.10- $154.10for the Item as well as the $2.00 charge for shipping and handling- which we trust has fully addressed and satisfied your concerns. Please allow 3-5 business days for this refund to appear in your account.

We deeply value your relationship with Nomorerack and are committed to providing quality products with quality customer service. Nomorerack takes great care to ensure that a customer’s experience on its site and over the phone is positive and apologize if your experience was anything less than ideal.

We believe this provides a full and complete resolution to the matter and ask you to please feel free to continue to provide feedback about our services. Should you have any additional questions or would like to discuss the matter further, please free to contact me directly at ###-###-####.

Very Truly Yours,

Customer Relationship Manager- Special Projects

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My 16 year old son purchased this 7"goggle table from nomorerack. It Is faulty. It charged well for the first few days, then simply would not charge any longer. We tried different solutions to try & resolve this ourselves with no avail. Nomorerack even sent us this GUARANTEE I have attached here. They have done nothing but send us MANY confusing emails about there AS IS policy, then about a credit towards another product, and even sent emails about how the problem had been resolved! Then they refused to pay for the postage for us to mail the product back, as the GUARANTEE states. buySAFE Certificate of Guarantee [redacted] Purchase Date: 6/**/2013 7:34:19 PM GMT Store: Nomorerack.com Order ID: [redacted]Desired Settlement: We do not want any more products from this company. We want a full refund, so my son can purchase an item that will honor their products. $72

Business

Response:

Review: I ordered two tablets from the company one in the color purple and one in blue I did receive the purple one however the blue is yet too come. when I contacted them they sent me a shipping number for the purple and will not provide a separate shipping number for the blue one only saying it was delivered and to contact the post office which I did they also verified there was only one piece shipped under that racking number.Desired Settlement: I would like either the tablet or a refund

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

Below please find the tracking number links for each tablet, both confirmed delivered. Since both products were received, I will consider this matter closed. Thank you.

Best,

Review: I purchased a Google Android 4.2 1.2GHz 4GB 7" Dual camera tablet for $59.00 for my son form Christmas. I purchased it on 11/**/2013 at 19:42:25. The order number was [redacted]. This was delivered to my place of work on December **, 2013. I looked at the product and it appeared to be in good condition. Note- I did not take everything out, plug it in and try it- for it was my son's Christmas present.

He opened it on Christmas morning and we read the directions that it could take up to 4 hours to charge. So we waited for 4 hours and it would not turn on. So we waited till later that night (tried charging it through the wall cord as well as the usb cord) and still would not turn on. I originally contacted Nomorerack on Christmas night, you cannot call you have to send an email to customer service. I waited for a response and when I got one it basically said that they are so sorry for not living up to the expectations and but never resolved the issue. Then they close out the ticket. I went back in and said it should not be closed because my issue is not resolved and it is a vicious cycle.

I tried multiple times and now when I try to look at my service number nothing is there and says it could have been deleted.

I have even tried to comment on their facebook page and from the looks of it many other people are dealing with the same thing.

This was my son's exciting gift, his first tablet and for it not to work was very embarrassing on my part and sad on his. He is still waiting for a tablet and I am out $59.00. I know it is not tah much but it is the principle. This company talks up how wonderful their customer service and satisfaction is so important, yet they actually do not help you at all. I bought a few other things around Christmas and have not problems besides the barking colar not working, but since I was already dealing with this massive issue I decided to not even complain about the dog collar.

I just want a tablet that works and if they can not handle that, I would like the money back so I can put it towards one that does.

A very frusterated Mom- [redacted]Desired Settlement: I wish to have the tablet replaced with one that works and if that is not doable then I would like my $50.00 back so I can get one that does work.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

They have not been very customer friendly, even though they keep saying how important customer service is. No one will verbally talk to me.

Sincerely,

Business

Response:

Dear [redacted],

Your initial order was placed on November **, 2013 and confirmed delivered on December **, 2013. Please see the confirmation link below. You first contacted customer service on December **, 2013, outside of our return policy period. Customer service provided the information to contact the manufacter for a replacement or refund because the product is still under warranty. I will provide that information again here, thank you.

Please call or fill out your information at [redacted] for assistance. Toll free number is [redacted]. Open M_F, 9:30am-6pm EST.

Best,

Business

Response:

Dear [redacted]

I'm very sorry that the tablet you ordered is not working properly. I have went ahead and processed an RMA for this item. You will receive 2 emails, one with a return shipping label and the other with instructions on how to return the item. Once returned a full refund will be processed to your original form of payment. If there is anything else I can do to help you, please just let me know.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

My only fear is I send this tablet back and they don't refund me as they stated they would. I am shipping this out tomorrow- Friday April [redacted], 2014, so we will see if they follow through.

Sincerely,

Review: First off I was not sure how you would label my complaint:

I purchased the advertised shoes USA Dawg's 9" Cozy Winter boots for $19 (shipping was free) size 8 in black for my 12 yr old daughter for Christmas and they did not fit. I tried to call to see how I could get them exchanged and got a message stating that I would need to send an email due to the holiday. I sent an email and requested an exchange of goods on Christmas day. 2 days later, the response from "[redacted]", advised I was past the 7 day return policy from the date delivered but stated they do give a 14 day grace period and they would NOT refund the money, I ended up sending several emails (with at least 2 day wait periods for responses from Nomorack.com majority of the time) to prove I was within their grace period. They even sent me the info of the date it was delivered. From the day it was delivered until the date I requested the exchange it was 13 days. I was told they don't exchange items (even when they have them in stock) and that a return/refund would be the only option but I was past the date for a refund. It was 1 day shy of 2 weeks of going back and forth with this "[redacted]" person explaining that I was within the grace period and they need to honor the return. Finally on 1/**/2014 they approved the refund and they sent a RMA# with a shipping label. I shipped the item back and had proof of delivery. I sent an email in regards to when credit would be placed on my account so I could re-purchase the correct size for my daughter since it was a Christmas present and they claimed the return was never received. I then had to provide proof via email that the item had in fact been received, information they could have looked up themselves with their return label, this was 3 days ago on 1/**/2014. Today I received the credit on the account but when I went to use the credit, I am now being told that I can only use the credit if I spend $30 or more!!! The credit is for $19, all I wanted to do was get an exchange for the boots but I had to settle for a credit and now I am being forced to purchase more from their company in order to use money they already received from me with no item to show for it??? As of today they are in stock but I am not able to get them because they are forcing me to spend more money with their company. I feel as if they are holding my money for hostage. They now have my money but I have no item.Desired Settlement: I would like to use the credit to get the correct size shoes (USA Dawg's 9' Cozy Winter Boots Size 10 in Black) without having to spend more money to do it!

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted]. Also, no where in the emails, that I received BEFORE the complaint, did they advise that I would have to spend $30 to use the $19 credit on the account. I have the emails I just don't know how to attach them for you to see.

Sincerely,

Business

Response:

Dear [redacted],

On January **, 2014 an RMA was issued to you so you may exchange the product. On March **, 2014 a refund was issued in the amount of $19. I apologize for the delay.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This [redacted] person is claiming that there is no spending limit on utilizing the credit, but when I tried to use it the first and second time (and this is what started this whole process) it wouldn't let me and I was told at the time of check out that I needed to spend $30 in order to use the credit. I just went to my account again to see if in fact they were going to let me use my credit based on her response, now my credit is no longer there!!!! So now they have taken my money!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],

It auto expired due to the length of time that has passed. On March **, 2014, I had a $19 store credit reissued.

Best,

Review: I received a wall mount fireplace from nomorerack.com and within 5 days the product was not adequately working and the paneling began to come off. I contacted nomorerack via email because that appears to be the only way to contact them and they did email me a shipping label to send the product back to the vendor. I asked that the vendor ship a box to me because I had already gotten rid of the box the product came in. I continued to not receive an answer from nomorerack for a week. They informed me that this had been given to their escalation team, whom I have never heard from. Also, when I requested to get the vendor's information nomorerack simply ignored the request repeatedly. I have yet to hear anything since February [redacted], 2014. This is by far the worst experience I have ever had with a "customer service team."Desired Settlement: I would like to receive a box from the vendor to ship their product back in order to receive a full refund because the product failed to work after 5 days and the appearance became noticeably altered from the product being defective and of poor quality.

Business

Response:

Dear [redacted],

On January **, 2014, and RMA and return shipping label was generated so you may return the item for a replacement. To date, the package has not been received by the vendor, and therefore no replacement item was shipped.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did receive the shipping label and then contacted the business right away to see if the vendor will mail a box to ship the product back. Finally after a month of trying numerous times to get an answer to this I was told that I could not return it. This is unacceptable customer service. By this time the label was expired.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],

The shipping label was sent to your email address and is included here. Please contact customer service and let them know you are returning the product.

---------- Forwarded message ----------

From: nomorerack <[redacted]>

Date: Tue, Mar **, 2014 at 3:56 PM

Subject: USPS Return Label

To:

[redacted] This is a post-only message. Please do not respond. [redacted]

Dear[redacted],

Attached is your Merchant Returns Label, with mailing instructions included. This email was automatically generated by the US Postal Service at the shipper's request. Any reply to this email will not be received by the USPS or shipper. The USPS has not collected or retained any personal information that would identify you or your label request from this email.

Thank You, [redacted] (mailed to: )

USPS Tracking Number: [redacted]

Best,

Review: I ordered 3 tablets for my children for Christmas on 12/*/13 & payed for them all at the same time. I received a tracking number for the items which was the same number on all 3 & on 12/**/13 in one envelope were 2 of the 3 tablets. No where on the packaging did it say it was 1 of 2 or anything of the sort. I tried calling the company but they were not accepting phone calls only emails. I now have emailed them 4 times even trying their live chat option with NO response within the specified response time. I've even checked with the post office to see if they knew of a 2nd package that came along with it & they said there was not one, but becasue all 3 items were given the same tracking number it is being shown as delivered & nothing more can be done to locate this item from my end. Christmas is in 5 days & now my son does not have his gift. These were the ONLY things my kids were getting this year & now because his has not shown up I can't give any of them a gift.Desired Settlement: At this point in time I'm so upset I'm not sure what could fix this. Getting the item by Christmas would be most ideal, but some sort of refund or credit along with the item would make up (slightly) for the lack of customer service & poor processing/delivery...

Consumer

Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

They Finally responded back after emailing them 6 times about the issue & then when the product FINALLY showed up it was the WRONG color! Nomorerack.com told me to return the item for a refund however, this would not solve the problem of getting the correct product (having to repurchase it) as it was a sale price & thus couldn't be replaced with a refund. Not to mention the charges on the other two items I ordered both do not work.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],

Review: I purchased a pair of sheep boots ( that's the brand name) for my daughter as a Christmas present. The date I purchased this boots on 11/**/13 the order # [redacted]. When I received the boots I opened the package, looked the boots over and returned then to the box and wrapped them up for Christmas. Within two weeks,of my daughter receiving her gift, her boot ripped right below the front seam on the the bridge of the right boot. It can not be sewn do to the place of the rip. I immediately contacted the company "nomorerack.com" at ###-###-####,on 01/**/14 I spoke with [redacted] and he said there was nothing he could do, since they only have a 2 week return policy. I went round & round with him about the boots being defeated and of no use in that condition's. I asked to speak with a [redacted], her name was [redacted]. Again She said there was nothing she could or would do,I spent 45 minutes trying to explain how could they be so unwilling to back up the products they sell. I did try to explain that Christmas gifts are given at Christmas, not before, but that didn't help either. Thank you for all your help with this for I'm at a lost !!! It took me longer to get back to the company due to the fact that I was in the Hospital have neck surgery and just got home.Desired Settlement: I would like a refund so that I can replace the boots that I have already purchased. I would ask for a set of replacement but was told by [redacted] that they no longer carry those bootsThank you for all of your help

Business

Response:

Dear [redacted],

Review: This message is regarding a complaint against your company. I want to express my concerns and feelings regarding this nomoreracks.com company you have. This is one of the most ridiculous, cheapest product, company there is online. You guarantee orders will be received before Christmas if they were ordered before the date of December [redacted]. Well I had orders that was placed back on December [redacted]. I didn't not receive my packages until several days after Christmas. That is unacceptable. You make it to where no one can call and talk to a person so you can hide behind emails. Being in a business like this you should know that Holidays are the most busiest and you should have organized it a lot better than you did. Having different products come out different states didn't make sense at all. Orders that were placed at the same time being shipped one at a time. This is flat out ridiculous. The products that was sent out was not of any quality. Some of these items have dents, scratches, and the original boxes were already opened so it was never a new item sent. You sent me used items. You are selling used refurbished items to customers as if they are new. Then you have on your site that all sales are final. That goes to show that this company is here to reap customers off for their money and don't want to be bothered with anyone. I am not satisfied with this company or the product. I am not happy with this company and will NEVER order from you again.

The Seal was broken on every product box.

The Items that was ordered were:

MID Google Android 4.2 1.2GHz 4GB 7" Dual Camera Tablet PC & Accessories 2 $59.00 $0.00 $118.00

Google Android 4.0 1.2GHz 8GB 9" Dual-Camera Tablet PC & Accessories - Assorted Colors 1 $89.00 $0.00 $89.00

Gross Total $207.00

iReader Kids Learning Tablet 1 $16.00 $2.00 $18.00

Gross Total $16.00

150' Range Remote Control Wireless Doorbell 1 $12.00 $0.00 $12.00

Gross Total $12.00

Grand Total of $235.00Desired Settlement: Refund me my money and close their business.

Business

Response:

[redacted],

Review: My son and I placed 2 separate orders (total 12 items) with Nomorerack on Monday, Dec [redacted] (Cyber Monday). Since then I have received four items arrived separately. out of the 4 items received I need to return 3 items. According to Nomorack return policy, "Customer must contact Nomorack, speak with a Rep so a return label can be provided to include with the return items" This must be done within 14 days from receipt. Since then I've have sent 5 emails to "customer Care" I have received at least 3 emails from Nomorerack that my case has been assigned for "review" to [redacted] with Customer Care. WHAT IS THERE TO REVIEW? WHAT IS THE PURPOSE OF REVIEW IF THE CUSTOMER DOESN'T GET A CALL OR AND EMAIL AFTER THE SO CALLED "REVIEW" EMAIL? The "in review" email received it is also is provided with a customer care # ###-###-#### to contact them from 9am to 6pm EST 7 days a week. When you call this number you get a message "due to volume they are not able to answer calls and please contact Customer care via email". So needless to say, we're back to square one only to go in circle.Desired Settlement: At this point I just need someone to call me give me instructions to return the 3 items received and all pending orders (8 items) to be STOPPED from being shipped. Christmas is a little over a week and I have no faith this company will come through to meet the Holiday dead line. Plus at this point, it is about Principle. I work hard to my money and prefer not putting my hard earned money into the hands of a company who can not put customers care first. I can't seem to reach a live person and soon will be running outside of the 14 days. I have read some reviews the nigh mare the consumers experience trying to get Nomorerack to issue refund after items have been returns. I am sure this is another battle I need to fight after items are returned.

I have never experienced such poor service from any company. If Nomorack can't handle nomorebusiness then they should not try to bite more than you can chew.

I can be contacted at ###-###-####. or email at [redacted]

Business

Response:

[redacted],

products are fine but the shipping can take over a month. That is unacceptable.

Review: I purchased a iRola tablet from Nomorerack for $59.00. I bought it for one of my grandchildren for Christmas. We followed the directions to a tee and it does not work. I tried for several days to contact them by email with no response. I called the customer service number on the warranty for iRola and found the number has been disconnected.Desired Settlement: If I would be given a return address, I would send it back but I want my money back.

Business

Response:

Dear [redacted],

I apologize for the inconvenience. Was the product returned to the vendor for a refund or exchange?

On January * and *, 2014, customer service provided the return instructions for you. Please see the instructions again below, but contact customer service for an updated RMA number. Thank you.

MID Google Android 4.2 1.2GHz 4GB 7" Dual-Camera Tablet PC & Accessories Description Color: Pink || Vendor Response: Please have customer call us or have them fill out their information at [redacted] for assistance. Our toll free number is [redacted]. We are open M_F, 9:30am-6pm EST.

Best,

Review: First off it took almost a month to receive. I had ordered a Burgundy colored blanket. They sent me an ugly light brown / mustard colored one.Desired Settlement: And a full refund since they took so long and still sent me the wrong product.

Business

Response:

Dear [redacted],

On February *, 2014 an RMA was issued so you may return the product for a replacement. To date, you have not returned the product and therefore a replacement cannot be issued.

Best,

Review: Placed an order that was guaranteed to be delivered before Christmas. No delivery was received and no one from customer service will speak with you, they refuse to give back the money, the debit was taken on the day of order not as it was delivered. They provided fake shipping tracking numbers.Desired Settlement: Refund and NMR to be held responsible for their actions for all of those consumers that have been done wrong by them.

Business

Response:

Dear [redacted],

You placed an order on 11/**/13, the item was confirmed received prior to Christmas. Please see the confirmation link below.

Best,

Review: On Dec **, 2013, I ordered from Nomorerack.com an Asus TF300 tablet on their confirmed order # [redacted]. I received it on Dec. **, and gave it to my wife as a Christmas gift on Christmas Day. On Sat, Dec. **, when the unit completely quit working or charging at all, I attempted to contact nomorerack customer service at ###-###-####, but only got an excuse of a recording stating that due to a large volume of calls, I would receive a response within 24-48 hours, which was the first of many lies. I FINALLY received an e-mail on Tue 12-**, referencing request # [redacted], telling me that my issue was being reviewed by their support staff. On the same day, I received a second e-mail from Nomorerack from a person named [redacted], telling me that it had been past 14 days of their return policy and 'can lo longer be return'. Forward to 1-*-14, I received an e-mail including a Merchant Returns Label to return the product, and on the label had a USPS tracking Number [redacted]. On the same day, I received yet another e-mail from Nomorerack, from [redacted]. at 8:37am, with instructions on what I needed to do to return the item for a full refund. Then, on 1-*-14, 11:44am, I receive an e-mail from [redacted]. from Nomorerack, basically telling me the same thing, and told me to send my return to the following address (same address on the prior e-mail): NoMoreRack Returns #[redacted], which I did that very day, shipping from the USPS in [redacted]. I then sent them an e-mail on Jan. **, with an attached copy of the shipping manifest from the USPS, showing that the package was received in [redacted], on Jan *, 2014, at 1:47pm. I indicated at this time that I wanted to be advised when I should expect my credit. I received an e-mail from Nomorerack, [redacted], on the same day at 11:01am, telling me that all items must be sorted and processed before a credit can be issued. She went on to say that if she confirmed the order had been received, a request for a refund would be processed; once the refund is processed, allow 7 -10 days for a credit back to mey card. I again sent an e-mail, on 2-*-14, as a reply to the afore-mentioned, and told [redacted] that if I had not received my credit by Monday, Feb **, that I would seek third party intervention. Can you believe that she responded, referencing my request # [redacted], telling me that my concern has been escalated to the vendor, but they had not received an update yet. She also indicated that my request #[redacted] has been solved.

And so it continues --- how has my case been solved when I haven't received my credit yet, now 43 days since they have received it???????????!!!!!!!!!!!!!!!!!!! I greatly appreciate the efforts of the Revdex.com in resolving this matter, and look forward to hearing from someone soon, PREFERABLY BY PHONE.Desired Settlement: I paid 219.00 plus 2.00 shipping, but I was issued a first time purchase credit of 10.00, which comes to a net amount owed to me of 211.00, to be credited to my card that was used for the purchase. I know that this is not going to happen, but I really would like them to pay me some type of interest on my 211.00 that they borrowed for 43 days at no interest. Lastly, I want to be removed their e-mail list and customer base.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Let me start by stating that this is the third time I have had an issue with this company. After my first 2 issues, nomorerack issued me $20 in credit to use towards a future order, an outcome I was pleased with. I used that credit towards my recent order with nomorerack. My order cost 31.14 with shipping, but once the $20 credit was applied, my order only cost me $11.14.

I ordered a set of queen size bed sheets from Nomorerack.com on 2/**/14. My order number is [redacted]. On 2/**/14, I received an email indicating my order had been shipped. This email included a tracking number- [redacted]through FedEx. To date, my item has not shipped. When you input the tracking number information into FedEx, it indicated the shipment has been initiated, but the actual order has yet to be put into the hands of FedEx, and is still with the supplier.

Nomoreracks website specifically states "We aim to under promise and over deliver, and ask that you allow 10-14 working days for shipment". Knowing this, I contacted customer support via phone on 2/**/14 to inquire the status of my order (which incidentally is listed as Shipped and completed on the nomorerack website). The individual I spoke to said that they have been unable to speak with the supplier and have no idea how much longer it will take to ship my item. He told me I would need to wait an additional 10 business days before I could call back to inquire about my order.

I gave it a couple additional business days, hoping that the tracking information would indicate my item had actually shipped. When I saw that my order had still not shipped, on the evening of 2/**/14, I addressed nomorerack about my concern via their facebook page. I received an email from a customer service agent shortly thereafter. The customer service agent specifically stated: We are still contacting the vendor and keep asking for an updated tracking number, we really sorry for the inconvenience and for the delays you have experienced.We do request your kind patience as we determine what caused this problem as well as our best option on how to resolve the issue. Rest assured we are working around the clock to have this problem resolved right away. Once we receive an update, we will be sure to inform you right away." Essentially this message was just saying "you have to keep waiting". I was saddened that nomorerack didn't do anything to actually improve the situation- they didn't offer a discount, credit, expedited shipping on a similar product, OR even to cancel my order. I emailed the customer service agent back and didn't receive a timely response, so again I addressed nomorerack via facebook. This time I received a response via facebook: "We have reached out to the vendor on 02/**/2014 and we have not received any resolution as of this day. Please allow us to resolve this within 5-7 business days as we are continuously coordinating with the vendor about it." I responded back and indicated that continuing to wait was unacceptable. To date they have no responded.

Asking a customer to wait for an order- 18 days after the order date- with NO knowledge of when or if the item might actually be shipped is unacceptable!Desired Settlement: I would like to have my order cancelled and the $11.14 I paid via paypal refunded. I would like the $20 credit I used towards my order refunded to my nomorerack account, and I would like an additional $10 credited to my account to compensate me for the time and energy I have spent dealing with this colossal mess.

Business

Response:

[redacted],

Your item was confirmed delivered on March **, 2014 and therefore no refunds or credits will be issued. Please see the confirmation link below.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

[redacted],

Please read my previous response.

Your item was confirmed delivered on March **, 2014 and therefore no refunds or credits will be issued. Please see the confirmation link below.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Yes, my item did get delivered, WAY after the delivery date YOU provided on your website. Since when is it acceptable business practice to delay a shipment by WEEKS, provide no updates as to when or even IF the order would be fulfilled, and not allow a customer to change or cancel an order after the aforementioned problems. You wasted my time repeatedly, every time I had to call and email to find out if I was even going to get my item. Not to mention, I had to buy another set of sheets because YOU took significantly longer than your website states to deliver my item!! Frankly, you should have to pay for the replacement sheets I had to buy due to your negligence! Just because you delivered my item WEEKS after the fact does not make this situation acceptable.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Sarah Wiswell

Review: Ordered a comforter set from this company on 12/*, after receiving a notice that the product was at the shipper. I waited 5 more days with no delivery received and then contacted via chat customer service to see where the order was. They contacted me when I was offline to say that the product would be received by 12/**. I received a box on 12/** which was opened, had no label inside or out and contained the wrong order. I again went to their website, tried to call, after hours and sent another inquiry. After waiting 2 days with no response, I went back to the website and emailed the customer service department. I emailed them of the wrong order being received and I am assuming that it came from them. They responded that I they would send me a shipping address via a 2nd email to return the 10 piece comforter set and they would credit my account once they received the items back. I tried to call on a weekday and was advised through their phone that all inquiries must be addressed via the website. I resent an inquiry on the wrong order and who pays for the shipping. Then heard back that they had closed my inquiry as the order had been shipped. No, not to me??? I tried to call again today only to hear the recording say that I must go back to the website as they have increased volume from the holiday. I have sent another inquiry and have not heard back from the company.Desired Settlement: Please send me my 10 piece comforter set and pay for the return shipping of the incorrect items or simply credit my account and I will purchase products elsewhere.

Business

Response:

Dear [redacted],

On December **, 2013 customer service provided an RMA and return instructions for the incorrect product. You provided customer service with the return tracking number on January **, 2014. This tracking number has not shown movement since January **, 2014, please see the link below. Please contact the postal service and update our customer service team with the viable tracking number.

Best,