Choxi.com, Inc.

Review: I purchased a tablet for my granddaughter as a Christmas Present. I bought the item on 10/**/13 to make sure she got it on time for Christmas. Christmas morning, the tablet does not work. I have tried at least 10 times to contact the company and all they say is that the item is out of the replacement window of 14 days. IT WAS A CHRISTMAS present. Of course it was over 14 days of purchase, but not even 1 day of use. I have emailed so many times that I have given up and bought a diffferent tablet from a different company so my granddaughter would have something to play with. My communication with nomorerack has been going on for over a month. Now they say they will repair the tablet if I send it back to them. I pay the shipping to them, I pay the shipping back, and I include $10. I no longer need the tablet, and wouldn't want a fixed one when I paid for a new one. My frustation level is so high that I called them last night and talked to Rick. He said that the merchant would send me a pre-paid label and I could sent the tablet back and then get a refund. today another e-mail stating that this is not true. Everytime with the same quote "Always here to help". My refenence # is [redacted]. Ask them for a transcipt of our emails and you will see the lack of cooperation from the. I would also like to note, that last year I bought a camera from them that was supossed to be brand new, the box said refurbished. At that time they did refund my money with me even sending the broken item back.Desired Settlement: Refund of my credit card purchase of $51.00 and a formal complaint filed against company.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

Your initial order was placed on October [redacted], 2013 and confirmed delivered on November **, 2013. Please see below for the confirmation link. You initially contacted customer service on January [redacted], 2014, outside of our return policy period. Customer service informed you at that time that the product is under warranty and is eligible for a repair by the vendor. To date, the item has not been received by the vendor and therefore no action can be taken on the account.

Best,

Review: I placed an order with Choxi.com over a month ago for a purse...I have send four customer service requests as to when I would be receiving my product. They do not respond. I don't know where to turn? I am extremely disappointed in this company!! I also requested a refund if they weren't able to send my order and still have heard not a single word from them. Feeling utterly frustrated!!Desired Settlement: Clearly I would expect a full refund for this product. I believe it was 24.95. Your help would be hugely appreciated!

Business

Response:

Dear [redacted], I'm very sorry that the handbag you ordered was unable to be delivered. When reviewing your account, I see that an in store credit in the amount of 125% of the purchase price of the item was issued to your account and has already been utilized. If there is anything else I can do to assist you please just let me know. Regards,Ryan

I ordered two two-pack "genuine [redacted]" brush heads. None of the four fit properly and were in very convincing "[redacted]" packaging. I compared them to the ones I have from [redacted], and there were noticeable differences. Nomorerack is selling a copyright infringing product, and this is illegal. They are profiting off of the [redacted] brand, and tarnishing the brand by selling subpar quality products. Their customer service seems to be making it very easy to work with them. However, they're asking me to send back both boxes in two separate packages. Even though they were sent to me in one, and obviously shipped from the same company. This is an assumed cost by the consumer for the additional box, and it seems like an unnecessary request. Needless to say, I'm never ordering from this fraudulent website again.

Review: I placed an order with no more rack on Dec *, 2013 for 2 items. I received one of the items the week prior to Christmas. The other I have been tracking because it was a gift, order #[redacted] Kindle Fire Leather Case & Stand. I was given tracking #[redacted]. Nomorerack's website guarantees that items ordered by December [redacted] would be delivered by Chrsitmas. It still had not arrived late Christmas Eve, so I sent NoMoreRack an email on December [redacted] (request #[redacted] via NoMoreRack auto generated reply email) and also attempted to live chat (#[redacted] via NoMoreRack auto generated reply email). The email said to allow 48 hours for a response. Today is Dec [redacted] and I have not heard anything back from the company. FedEx was showing my package as due to be delivered today. I received an email from them that the package that I had a tracking # for had been delivered at 3:11 today. After checking my porch, mailbox and my neighbors porch and mailbox, I discovered that there was no package. Researching a bit more, it showed my package as having delivered to Plano, Texas, not Missouri where I live. I emailed NoMoreRack again today (#[redacted] via their automated response email system). I then tried to call customer service # listed on their website, [redacted], however it too had an automated message saying they were unable to receive phone calls due to high demand for the holidays and that email was the best way to contact them. Since I haven't been able to get a response from NoMoreRack, I decided to contact FedEx. Spoke to [redacted], gave her the tracking # that I provided above as well as my name and address. She said that I had been given the wrong tracking # and that the tracking # for my package is actually [redacted]. She said that NoMoreRack had printed a shipping label for it but never sent it out. Basically back to square 1, but worse because I can't even get a hold of anyone at NoMoreRack to resolve this issue.Desired Settlement: Better business practices for starters, I'm shocked at the # of complaints against this company. An apology would be appropriate, as well as some sort of future compensation such as a credit for another purchase should I decide to make one or simply a refund for the item I already paid for. I ordered well within enough time to get my item in a timely manner, I was unable to give the item as the gift it was intended to be for Christmas, and there has been no form of communication back to me from the company. Let me be clear that I still want the item, we gave our kids Kindles for Christmas, one of them received a case, one of them didn't because of NoMoreRack.

Business

Response:

Dear [redacted],

I apologize for the inconvenience. On December **, 2013 a refund in the amount of $8 was issued to your account for failing to deliver the product prior to Christmas. Thank you.

Best,

Review: On December *, 2013 I ordered two Android tablets from Nomorerack's website. Upon checking my order's status the next morning I noticed that it still said pending.I called their customer service line and it took them at least 30 minutes to get on the phone and tell me that the transaction was pending. When I went to my bank they said the funds had been withdrawn and gave me a transaction number. After I called the customer service line for the second time I was told that the order had expired and that I would have to wait 5-7 business days for a refund. I asked them how they had my money and had not approved a transaction? They were not able to answer my question and proceeded to tell me again that I would receive a refund in 5-7 business days. I told them that I did not want a refund in the first place I wanted the mechandise that I had already paid for. They said the only way to do that was to wait on my refund then repurchase the items.Desired Settlement: I would like the company to have better customer service performance. By this I mean a shorter wait time with better solutions. I would also like for the company to not receive payment for items they have not approved for shipping.

Business

Response:

Review: I bought a "refurbished" macbook laptop for my son for his Christmas gift and was told there would be a 90 day warranty after Christmas, the laptop immediately had problems with the power and not charging so I contacted nomorerack and was told I was out of warranty. While waiting on their response I bought a new battery and the laptop worked for about a week then same problem. Now it has had total failure and the mac store told me it should NOT have been sold as refurbished because it wasn't.Desired Settlement: I would like a FULL refund and to be reimbursed the battery and repair charges a total of $355.00

Business

Response:

Dear [redacted], I'm very sorry you were unhappy with the laptop you received. Upon reviewing your account I see that an RMA for a full refund was already processed for this item. Please see the attached communication where a full refund was promised once the return was received. Unfortunately, since the item was not returned for more than 4 months, a return is no longer possible. Regards, Ryan

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The RMA was issued after ignoring my complaint so I bought a new battery hoping this would fix the issue but it didn't.The biggest complaint is I was sold a "refurbished" mac book that had NEVER been refurbished and I am due a full refund plus the money I spent trying to fix the LIE they sold me.This is false advertising and false information from No More Rack saying I would have the full warranty after the item was given as a gift.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],As requested an e-check for $355.00 has been sent to your email address. Please print out the check and you can deposit it at any bank.Regards,Ryan

Review: I ordered a watch from nomorerack.com on 9/**/2013 and when checking on the progress of the order every day it just says PROCESSING. My emailed receipt stated that the product would be shipped on or before 9/**/2013. I have contacted the company via email on many occasions (4+ times) and have gotten no results except emails saying that they are forwarding my complaints to the vendor. I informed them via email today (9/**/13) that I wanted a refund of the money that I spent because they are not resolving my issues and that I would never shop with them again due to their poor business ethics and poor customer service. I was answered with a reply saying that the monies had been refunded in the form of a STORE CREDIT and I could use it anytime I get back on their website. I'm not sure what part of 'I will no longer shop with you all' they didn't understand due to the fact that they gave me a store credit! I want my money refunded.Desired Settlement: I want my money back in the form of cash. Not a store credit!

Business

Response:

Dear [redacted],

This letter is in response to your inquiry connected to the above-captioned matter with the Revdex.com of New York. We regret that your initial inquiry brought to the attention of our customer service department did not resolve this matter to your satisfaction and welcome this opportunity to now fully address your concerns.

It is our understanding that your inquiry resulted from not receiving a credit for an item (the “Women's Boho-­-Chic Vintage-­-Inspired Handmade Watch -­- Leaf or Butterfly”). On September **, 2013, we issued you a total refund to your personal account in the amount of $12.00- $10.00 for the Item as well as the $2.00 charge for shipping and handling- which we trust has fully addressed and satisfied your concerns. Please allow 3-5 business days for this refund to appear in your account.

We deeply value your relationship with Nomorerack and are committed to providing quality products with quality customer service. Nomorerack takes great care to ensure that a customer’s experience on its site and over the phone is positive and apologize if your experience was anything less than ideal.

We believe this provides a full and complete resolution to the matter and ask you to please feel free to continue to provide feedback about our services. Should you have any additional questions or would like to discuss the matter further, please free to contact me directly at ###-###-####.

Very Truly Yours,

Customer Relationship Manager- Special Projects NoMoreRack.com

Review: I ordered three necklaces that were of inferior quality so I shipped them back after requesting the required RMA numbers. They have failed to issue me a refund for more than 45 days. After repeated requests for a refund they still have NOT refunded my money. They indicate that refunded $10 but I have not received a refund to my credit card as requested. They owe me $30.Desired Settlement: I want a full refund for what I paid for the three necklaces that I paid $30 for ($10 each).

Business

Response:

Dear [redacted],

Separate RMAs were issued for each product and the vendor received only one product. On December **, 2013 a credit was issued in the amount of $10 for returning that one product.

Best,

Review: I ordered an item on 12.*.13, as advertised on their website if you order before 12.*.13 the item is guaranteed to arrive by Christmas. I received an email on 12.**.13 stating that my item had shipped. The tracking number that they provided me with was invalid. It is 12.**.13 and I still do not have this item.Desired Settlement: I would either like my item or like a refund.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding NoMoreRack.com, Inc. has been resolved. After I notified them I had filed a complaint with the Revdex.com they refunded my money.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: On May **, 2013, I purchased a Zeepad 9XN tablet with accessories, which came with an advertised "1 year warranty" from NoMoreRack ([redacted] ). Since this was a birthday present, I did not open the box or attempt to use the tablet until July **, 2013. While trying to set the tablet up, I found that it would not connect to the internet, rendering it effectively useless. I went online to the manufacturer's website to see how it might be fixed, and tried all the different things suggested- I re-started my modem, did a factory re-set on the tablet, flashed the tablet, etc, but I was unable to fix the problem. I contacted NoMoreRack via email the next morning to ask if I could return the tablet, and received an email back saying I was outside their return window, and would have to contact the manufacturer for the warranty information. I went back to the [redacted] website ( [redacted] ), and found that the "contact us" tab cannot be clicked. I emailed NoMoreRack customer service again to find out what the contact information was for the manufacturer. They replied with the phone number ###-###-####. I called this number, left a message, and received no response. I did a search for the phone number, and found it was no a business number at all, but a residence. I contacted NoMoreRack again with this information, and they gave me another phone number ###-###-####. I have called and left several messages at this phone number but have also received no response. When I emailed NoMoreRack yesterday letting them know that I had no ability to use their advertised warranty, they responded that I again, I would have to contact the manufacturer, and gave me no more help or information about how to do so.Desired Settlement: I want for NoMoreRack to make this right. I did not pay the manufacturer or whoever belongs to the ###-###-#### number for the tablet- I paid NoMoreRack. They are who I did business with, and they are the company who advertised the warranty.

Business

Response:

I had a wonderful experience each time I have ordered thru them??

I've been buying from NoMoreRack for almost a year and can honestly say what minor problems I've had {quite a few} were taken care of in a friendly and professional way. Response by email was fast. Calling them {no long wait} wasn't a problem either. I never had a rude customer service rep. They always found a solution that was satisfactory for both of us. I think a lot of the complaints filed were blown up. When you deal with a business, expect problems. I've dealt with worse and they don't get my business any more. I'm sure there are many more people like me that has a positive experience with NoMoreRack. It's a shame only the negative responses are heard and you can be certain the positive out weighs the negative.

Review: On Tuesday, November **, 2013, I ordered 2 sets of 3 skirts from nomorerack.com. I ordered online and paid via credit card. My card was charged $66 that day. $32 for each set of skirts and $2 for shipping. I received an email that the skirts were on their way on Friday, November **, 2013. I used the link in the email to track my package. For days it said that my package was en route, so I contacted the company to see what was going on. They gave me the run around until I finally sent a scathing email and someone actually looked at my account and told me some crazy story about the supplier being out or something. I promptly asked for a refund. The company wanted to give me an account credit but again, I screamed. Finally, on December *, 2013, my bank card used to purchase the skirts, was credited $32. I emailed asking where the other part of my refund was and got several automated answers, essentially that the refund would take 7-10 business days. I'm at the end of 12 business days now, and have asked 5 times for them to refund the full amount and they still have not. I just want my money back.Desired Settlement: I would like the full refund (if not more for my trouble) ASAP.

Business

Response:

Review: I was shipped the wrong item aand returned it as per their retun policy. I have not got a replacement or refund for the item.

+ [redacted], Dec ** 06:08 PM:

Hello

Good day from Nomorerack! Always here to help.

Thank you for updating us about the item that you have returned. I have checked the tracking number, it shows that its still in transit. Once the item has been received, we are going to process the necessary credits back to your account. Once the credit has been processed, you will be receiving an email notification about the update.

Rest assured, we are doing the best we can to have this matter resolved the soonest time possible. Please let me know if I can be of any further assistance.

At NoMoreRack, customer satisfaction is our main goal!

Regards,

+ [redacted] with Customer Care

Nomorerack - Everything you love for less

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[redacted], Dec ** 02:05 PM:

The item has been returned. As previously stated, I ordered a flat iron

but actually recieved a curling iron. The tracking number for the return

is [redacted]. I would appreciate a refund of this item.

Thank you.

This email is a service from Nomorerack.

Message-Id[redacted]

I did attempt to use the credit applied but never received the item ordered. ...

Jan * (1 day ago)

[redacted] Jan * (1 day ago)

to me

## Please do not write below this line ##

Ticket [redacted]: Re: Return Merchandise Authorization #[redacted] Reminder for Le Angelique Pixi 100% Ceramic Flat Iron - Assorted Colors

Your request ([redacted]) has been solved. To reopen this request, reply to this email or click the link below: [redacted] --------------------------------------------------------------------------------...⇄ />
[redacted], Jan 06 03:58 PM:

Hello [redacted],

Thank you for writing in. Always here to help.

We are sorry to hear that you have not received your order. Since our system shows it was delivered, we would consider it as stolen. May we suggest that you file for a police report for stolen item. If it happens again, your account may be closed for security reasons. For the inconvenience, we have credited you back.

If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.

Regards,

[redacted] with Customer Care

Nomorerack - Everything you love for less

--------------------------------------------------------------------------------...⇄ />
[redacted], Jan ** 01:27 PM:

I did attempt to use the credit applied but never received the item

ordered. It was to be a Christmas gift and I no longer have a need for it.

I would prefer a refund.

Thank you

--------------------------------------------------------------------------------...⇄ />
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--------------------------------------------------------------------------------...⇄ Settlement: + [redacted], Dec 22 06:08 PM:

Hello

Good day from Nomorerack! Always here to help.

Thank you for updating us about the item that you have returned. I have checked the tracking number, it shows that its still in transit. Once the item has been received, we are going to process the necessary credits back to your account. Once the credit has been processed, you will be receiving an email notification about the update.

Rest assured, we are doing the best we can to have this matter resolved th

Business

Response:

[redacted]

Dear [redacted],

I'm sorry for the issues you experienced with your orders. Upon reviewing your account, I see that the flat iron that was confirmed delivered but you were not able to receive was credited on January [redacted]. We initially issue all refunds as credits but are happy to issue the refund to your original form of payment when requested. I have already removed the $38 credit and issued a refund to your original form of payment. Please allow 7 to 10 days for this refund to be reflected back onto your account. If there is anything else I can do to assist you, please just let me know.

Regards,

Review: 2 tablets were purchased the day after thanksgiving, one pink and one red in color. my wife and I decided to change the pink tablet for a purple tablet for my daughter, minutes after checking out. I then sent an email to the company which then responded promptly. Weeks went by so I started to question what had happen to our purchases. we finally received one tablet which was purple but was still missing the red tablet which was no change to. after numerous emails being ignored, I received a package. I opened the the mailing package to find a tablet box already opened and the tablet once again was a purple tablet. I have sent even MORE emails out now trying to get this figured out before christmas but it seems once again that I am being ignored… 4 days after sending out the emails about wrong tablet being sent, an email was sent to me stating its been sent. YES. its sent but its wrong item, and thats what I keep trying to explain to their customer service but still seems that nothing is being done and its been now another 4 days! I asked to send the item back in one of the emails so I can get the proper one, I have even tried to find out about sending both items for a full refund, but am worried now I may not get a refund do to a scammer business!Desired Settlement: this business has the responsibility of filling the right orders, and taking care of the customers that keep their business afloat!!!

Business

Response:

Dear [redacted],

On November **, 2013 a refund in the amount of $59 was issued to your account for delivering the incorrect color tablet. Since a refund was received, I will consider this matter closed. Thank you.

Best,

Review: I ordered 3 tablets in three different colors when my order arrived they were all the wrong colors. It took 3 days to get a response form the company they requested I send them back it cost 13.10 to ship them. At this point I haven't received a refund or my correct order and they are trying to offer me store credit for the cost of sending their items back to them. Im owed 205.37

Product_Or_Service: 3 Zeepad Tablets

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would have loved to of recieved my correct order or had them company make an effort to get my Christmas gifts two me in a timely fashion but at this point my incorrect items showed up on the [redacted] of December and its January [redacted] and they seemingly can't be bothered to make amends. It should take no time for them to return my money to my account.

Business

Response:

[redacted]

Dear [redacted],

I'm very sorry to hear the tablets you received were the wrong colors. Upon reviewing your account I see that refunds for these items were processed to your original form of payment on January [redacted]. If there is anything else I can do to assist you, please just let me know.

Regards,

Review: I returned 3 items as they were genetic knock offs,not Phillips brand as guaranteed.mailed it back with Their return label.Delivery was Confirmed

order [redacted] was returned by me.delivery of products retured Were confirmed via USPS on December **,2013 at 12:45 pm,with their return shipping label.Tracking#[redacted].I have emailed numerous times to the status of my refund and was always getting a generic or no answer.I spoke to job,emplpoyee[redacted] 1/**/13.he stated they cannot issue my refund until the vendor has confirmed receipt which they can easily see by using the tracking number.I am owed a refund of $52.06,$48.00 for the products and $4.60 tax.When I try looking p the status of my request on their website,it states "you do not have access to this request,it may have been solved or deleted.They are also stating my refund is $48.00,therefore with holding my tax I paid.Desired Settlement: I would like my full refund of $52.60 credited back to my account Immediately as they received this product back nearly a month ago.

Business

Response:

[redacted]

Dear [redacted],

I'm sorry to hear that you were unsatisfied with the toothbrush heads you received. Upon reviewing your account I see that a refund for this item was processed to your original form of payment on January [redacted]. If there is anything else I can do to assist you, please just let me know.

Regards,

Review: My device is no longer working after 30 days of useDesired Settlement: I want a full refund

Business

Response:

Dear [redacted],

I'm sorry to hear that your tablet is no longer working. Upon reviewing your account I see that this tablet was delivered with the tracking number of [redacted] on December [redacted]. We offer a 1 month return period for all items. Unfortunately this item is now past this return period. If there is anything else I can do to assist you, please just let me know.

Regards,

Review: I ordered products. They sent confirmation of order. They processed my credit card. The funds came out if my bank. Then, with no notification they cancelled orders. I emailed customercare and received almost an autoreply answer that my ticket had been resolved and to contact [redacted]. Multiple emails resulted in almost identical result. I continued to receive emails saying I had credits. Due to the large amount of orders They are processing thus could be quite a moneymaking scam for them. The interest alone while they use my money in their account would be astronomical if they are doing this to other customers as well. After 5 emails, finally they want me yo scan over my ID and proof that delivery address is same as on credit card. I just laughed. What it would order x-mas presents and have them shipped to themselves?? they clearly have a place where you select that the shipping address id different than the billing . There is now no time to have presents arrived in time for Xmas . I have ordered some if the items from amazon bug incurred shipping charges and having yo substitute products off what I originally ordered. I requested a phone call and provided number to resolve on 4 different instances. I called their customer service phone number.. Asked to bad teansferred to account help and was told they couldn't do that. I had to email shuck I had already done several times for several days. They should not be allowed to process card and then cancel with zero notification.Desired Settlement: Change the policies. Do not process credit card.. Send confirmation , then cancel.. Instead if they are not going to take order , do not bill credit card and use my money for over a week. Re-installment of my account without me giving them ID, I don't trust and will not send Id over email! My articles ordered shipped at no charge to me in compensation for all time spent on this! And if all of the above not possible, help in shutting thus fraudulent company down!

Business

Response:

[redacted]

Your account has been canceled due to suspected fraudulent activity. No valid credit card was used and no orders were actually completed. I will consider this matter closed.

Best,

Review: I ordered a ring from nomorerack.com. on 03/**/13. On March **, 2013, I received Order # [redacted]. I received One - 3.50 Genuine Russian Chrome Diopside & White Diamond Ring in Sterling Silver @ $62.00 (Item # SKU R 11340). The stone in the ring was damaged. I contacted the company (Monique) for a RMA Number to return my ring. My written confirmation was to use Ticket # [redacted]: Order # [redacted] and mail the ring to: Shipping Department, NOMORERACK.COM, [redacted]. I mailed the ring back on April *, 2013, with USPS receipt # [redacted]. I did everything the company told me to do within their time frame for returning merchandise. However, the company will not help me, will not give me a new ring, nor will they give me a $62.00 credit. I have saved all my communications with the company for the past year.

Product_Or_Service: Russian Diopside & Diamond Ring

Order_Number: [redacted] Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Refund - Credit Card Credit

Business

Response:

Dear [redacted],

I'm very sorry to hear the ring you received was damaged. Can you please provide me the tracking number for the return so that I may look into this matter?

Regards,