Choxi.com, Inc.

Review: I ordered several items but 5 items were defective went through the steps got the RMA's to return, customer service [redacted] sent me a return USPs label [redacted], I mailed the items according to label Wholesale Group, [redacted], arrived in Walnut Creek on ** January, but have since yet to acknowledge receipt or give me the 65.00 refund I am due for the return 2 NFL headphones defective, 2 Fisheye camera lens not as described, 1 4 leaf clover necklace defective,. iI have been told its nit their fault they have not received the items even though it was a label the provided. Very frustrated. It is order number [redacted]Desired Settlement: Refund of 65.00 stop giving me a run around

Consumer

Response:

At this time, my complaint, ID [redacted] regarding NoMoreRack.com, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I ordered a pair of boots for my daughter. When they arrived, they were not as pictured and a completely different color than what they should have been. I tried to return them, they informed me that the item was marked "final sale" they I could not return the item to them. I can guarantee that at the time I bought them, they were not marked "final sale" as I would not have ordered them. Customer service (and I use the term loosely) were not helpful, just basically told me I was screwed. I couldn't return something I didn't order or want. I over paid for the cheap piece of junk that they sent. My daughter wore them ONE time and they broke.Desired Settlement: I'd like a refund as they were not as pictured and apparently they were faulty as they couldn't go one use without breaking. Due to the terms of sale at the time that they were ordered, I should be able to return them. The cost of the boots was $29 which really isn't that cheap compared to other stores.

Business

Response:

Review: On 12/**/2013 I ordered two Zeepads. On 12/**; I received an email stating the order had shipped via UPS. Since then I have been unable to track the package. Therefore I've sent several email request via their website asking for a status update. I even asked them to contact UPS to find out if they actually had the order. UPS advised me on 12/** that they have not received my order from the vendor. I contacted norack.com again today and was advised that USPS returned the package to sender due to addressee no longer at the address with no follow up address. The funny thing is I still reside at my address and someone is always at my house at all times. How did the carrier change from UPS to USPS without any notification from norack.com. I asked norack.com to cancel the order and issue my refund asap, they refused. Their reason for refusing is because they don't know where the material is; if their vendor has received it back or not. This experience has been a nightmare.Desired Settlement: I would like my money refunded to my bank account asap and an apology.

Business

Response:

Dear [redacted],

Your order was confirmed delivered on December **, 2013. Please see the confirmation link below.

Best,

Review: I ordered over a year ago and never received the order. I have sent several emails and made phone calls to no end. I finally received a reply from a customer service rep only to say the order is too old so no refund can be given. I never received the product I paid for and that is stealing.Desired Settlement: Have not received anything

Business

Response:

Dear [redacted],

Please email [redacted] the order number, a brief summary of the complaint and the name and email address associated with your pay pal account and I will issue a refund of $28. Due to the length of time that has passed, our system does not allow refunds to the original form of payment. I apologize for the delay.

Best,

Review: I ordered an item on 11/**/13. I have not yet received the item. The shipping tracking information shows that the item was "accepted" on 12/**/13, but it has no further tracking, and has not arrived over 2 weeks later. When I contacted the company I was given a "canned" response twice - exact same wording - via email about shipping delays during the holidays but in no way actually answering my question. I do not accept this auto response and feel ripped off.

I also returned an item 2 weeks ago and have not received a refund. I do not want store credit- the item was defective, and I want my money back to shop with a reputable organization.Desired Settlement: I want my money refunded immediately and not in store credit, as I will never do business with this company again.

Business

Response:

[redacted],

Thank you for your consumer inquiry regarding NoMoreRack.com. Attached please find a letter detailing your complaint filed with the Revdex.com complaint #[redacted], as well as the steps taking to the resolve the issue. If you have additional questions, would like to discuss the matter further, or that your issue has not been resolved, please feel free to contact me directly. Thank you for your time.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The order referenced in the response is not even the order in question. I am complaining about order #[redacted], placed on November **, 2013, which is marked as shipped, but according to tracking has never been sent and has not been received. I have corresponded with the business about this at least 6 times, with no resolution. The cost is $29.00 which I want refunded immediately. If they can't even respond to the correct order, it is obvious they do not care about customer satisfaction. The ONLY resolution is an immediate full refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],

That is not a screenshot but rather unverifiable text. Thank you for your concerns.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Like I'm going to send you a direct screenshot with all my banking information on it. So then you can not only commit fraud, you can also steal my identity. Wow - you're slick. How do you sleep at night knowing the company you work for defrauds hundreds - nay thousands - of people out of their money every day? Takes a special kind of heartless to do your job. I have turned everything over to a lawyer on the state level - not my personal lawyer - one that handles fraud by online organizations - licensing boards, etc. Have fun!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a comforter set that still hasn't arrived. i've contacted customer service but I just get the runaround..they say they'll let me know when it will be shipped but time just keeps passing by with no tracking number.Desired Settlement: either deliver my product or immediately refund my 45.00.

Business

Response:

Review: Regarding Order# [redacted]

1. Ordered 2 jeggings on [redacted] December 2013.

2. Shipping address given on this order was in [redacted] 3. But the Jeggings were shipped to [redacted]

4. Contacted customer service on [redacted] Jan, 2014 via online form

5. Received response within few hours via email asking to wait as they will need time to get the tracking information

6. Today is [redacted] Jan, 2014. No resolution yet. No response whatsoever.Desired Settlement: I want an immediate refund of $16 on my credit card and an extra $16 for bad customer service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a screen protector for my iPhone 6, I was sent a screen protector for an iPhone 5s which is not the same and is not compatible. I brought this to the attention of customer service and was provided with an RMA to send it back for a refund. I received notification of my refund and that they had deducted $5 for shipping without my knowledge. This was company error and I won't be responsible for shipping. I also know that it doesn't cost $5 to ship something that barely weighs 5oz via [redacted]. The customer service rep didn't at all seem concerned and didn't address any issues.Desired Settlement: I would like my refund in full.

Business

Response:

Dear [redacted],I'm sorry that you received the incorrect screen protector. Upon reviewing your account, I see that the remainder of the refund was processed to your original form of payment on March [redacted]. If there is anything else I can do to assist you, please just let me know.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I HAVE HAD MANY PROBLEMS WITH NOMORERACK.COM. I HAVE RECEIVED MANY DAMAGED/DEFECTIVE ITEMS THROUGHOUT MY SHOPPING EXPERIENCE WITH THEM. THEY TOOK CARE OF THINGS FOR THE MOST PART, USUALLY WITH A CREDIT, BUT THIS IS THE LAST STRAW. I ORDERED 2 SETS OF CURTAINS, WHICH MEANS 4 TOTAL PANELS, 2 PANELS PER SET. ONE SET CONTAINED ONE PANEL THAT IS RIPPED, IT'S RIPPED. I TOOK PICTURES AND EMAILED THEM, AS I'VE DONE WITH ALL THE OTHER BROKEN STUFF THEY'VE SENT AND THEY ISSUED A CREDIT FOR. THEY ARE CITING SOME RETURN POLICY, IMPLEMENTED DECEMBER **, 2013, STATING ALL ITEMS MUST BE RETURNED FOR A REFUND. WELL, THE PURCHASE BEFORE THE CURTAINS, WAS FAUCET LIGHTS. I RECEIVED THEM, TOTALLY BROKEN, DIDN'T WORK AT ALL, AND THEY TOLD ME TO RETURN THEM... BUT THEN ISSUED ME THE CREDIT FOR THEM. SO I DIDN'T RETURN THEM, I THREW THEM OUT. IN FACT, I USED THE CREDIT, WHICH WAS ISSUED WAY AFTER THEIR RETURN POLICY EFFECTIVE DATE, TOWARDS THE PURCHASE OF MY RIPPED CURTAINS! THEY MADE AN EXAMPLE OUT OF ME, STRICTLY ADHERING TO THEIR POLICY IN THIS ONE INSTANCE, WHEN CLEARLY IT'S NOT BEING FOLLOWED. THE EMAIL CHAIN W/ CUSTOMER SERVICE REACHED NUMBER 27!!! 27 EMAILS TO THE INCOMPETENT. I TOLD THEM OVER AND OVER I LIVE IN A RURAL AREA, I DO NOT HAVE A CAR, IT WOULD NOT BE EASY FOR ME. I TRIED TO GIVE THEM A CHANCE TO ACTUALLY PROVIDE CUSTOMER SERVICE, THEY DID NOT. THEY STOLE FROM ME - WHAT ELSE WOULD YOU CALL IT?? I PAID MONEY FOR SUBPAR ITEMS AND INSTEAD OF TRYING TO MAKE THINGS RIGHT, THEY MADE AN EXAMPLE OUT OF ME. ME!!! I KEPT COMING BACK EVEN THOUGH THE STUFF THEY SENT ME WAS BROKEN OR JUST JUNK!!! NEVER AGAIN. I AM POSTING THE CONVERSATION I HAD WITH THEIR "[redacted]". I WISH I HAD THE PATIENCE TO REMOVE ALL THE IDENTIFYING STUFF FROM THE 27 EMAIL CHAIN, BECAUSE I WOULD POST THAT, TOO. THEY ARE INCOMPETENT.

Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with '[redacted]'

[redacted]: Welcome to Nomorerack live chat. Thank you for reaching out. How may I help you today?

ME: I have had a horrible experience exchanging emails with a customer service "[redacted]" named [redacted]. I'm so mad. I want to speak with someone above this [redacted] person. [redacted]: Nice to meet you. At Nomorerack, its our objective to go the extra mile for our customers!

[redacted]: I would be happy to help you with your concern. To pull up your account, can I please get your e-mail address?

ME: EMAIL ADDRESS ENTERED

[redacted]: Thanks. Please wait for one moment while I look up your account.

ME: ticket number [redacted]

ME: this [redacted] just told me it's closed. nothing has been resolved, my questions were not answered. 27 emails were exchanged.

[redacted]: One moment please.

ME: I have never been this angry with any company's customer service, ever.

[redacted]: I am now going to connect you with our high [redacted] named [redacted].

[redacted]: One moment.

Chat InformationPlease wait while I transfer the chat to '[redacted]'.

Chat InformationYou are now chatting with '[redacted]'

[redacted]: Thank you for reaching out. My name is [redacted]. How may I help you today?

ME: I have exchanged 27 emails with a "[redacted]" named [redacted] - I have gone over this so many times. is there any way I can send you the 27 emails that were exchanged?

ME: I got curtains, they were ripped along a seam. it is soooo incredibly hard for me to return things where I live, with no car. I don't even want to return them.

[redacted]: Let me check the documentations in your account. Please wait a moment.

ME: all I get told is that they must be returned. sooo, if it's hard for me to return something, I just have to keep ripped stuff???? that makes no sense.

[redacted]: I understand that part of the item that you received was damaged.

ME: to completely appreciate the ridiculous "customer service" I've received, I truly think you should see the entire email chain. I asked questions over and over with no answer.

ME: I was told you have some sort of policy, that states items MUST be returned. if so, how is it possible I got a credit for the completely junk sink lights I got??

ME: and a credit for a broken jewelry box?? and a credit for a missing pair of tweezers???

ME: I don't want to return the curtains! I just don't think it's ok that they're ripped and the ONLY solution I've been offered is to send them back.

[redacted]: I have reviewed the documentations on your account I apologize but we are strictly implementing company policy. We can only credit damaged item once we have confirmation that item is returned.

ME: so it's different with broken items?

ME: pictures of the rip, the day I opened them, weren't enough??

[redacted]: Same policy with broken items. I apologize but are no longer accepting pictures since we must return all damaged items to our supplier.

ME: when did this policy go into effect?

ME: the day I complained about the curtains. because I used the credit from the broken sink lights to buy the ripped curtains!

ME: I threw the sink lights out, I didn't return them, how is it possible I received a credit for that but not this?

ME: and I sent pictures of the jewelry box, pictures were fine then.

[redacted]: I understand. However we are no longer accepting pictures as proof of damaged. Our return policy has been updated as part of our business agreement with our suppliers.

ME: so, I would just like to know the exact date when this policy went into effect?

ME: if it's a company policy, then there is surely a date it went into effect.

[redacted]: I can look that up. Please wait a moment

ME: thank you. I want to include ALL the info I can when I submit my complaint to the Revdex.com.

[redacted]: Sure. Not a problem

ME: it really should not be hard information to find... I mean, I JUST got a credit so the date HAS to be recent.

ME: I am a little upset that you refused to read the string of 27 emails. really, the incompetence was stunning.

([redacted] DIDN'T CARE ABOUT THE 27 EMAILS BECAUSE SHE CLEARLY DOESN'T CARE ONE BIT ABOUT THE MEANING OF CUSTOMER SERVICE)

[redacted]: Still checking to make sure that information I will provide is accurate

ME: that's fine, I'm still waiting.

[redacted]: Upon checking, all items must be returned and we can no longer accept picture as proof of damaged. This was implemented December **, 2013.

ME: so, it was ok to break that policy for junk sink lights only?

[redacted]: What is the order# for lights?

ME: one moment, I'm looking.

ME: [redacted], placed on dec. [redacted]

ME: does it go by the date the order was placed?? or the date that the item was broken??

[redacted]: Our record shows that you were adv to return this item. RMA##[redacted]-1 was created for the return

ME: can you explain the $9 credit that I used on this curtain order?

ME: because I certainly can't, other than the faucet lights.

[redacted]: You were given $15 loyalty credits

ME: yeah, I just got that email a day or so ago, on an order of $30 or more

ME: either way, that doesn't explain $9 on dec. [redacted].

ME: sorry, not dec [redacted], on whatever day I ordered the curtains

[redacted]: Upon checking, the $9 is for Fma-[redacted]

[redacted]: RMA-[redacted]

ME: what is that?

[redacted]: It shows that there was a return authorization created for 2-Pack: Handy Trends Faucet Lights. We sent prepaid return label and confirmed that we had received the item that is why it was credited.

ME: uhhh well you never received it because I threw them out

[redacted]: I am not sure what happened but it shows that the item was received. We even sent prepaid return label for the said item.

ME: yeah, you emailed me that, and I printed it. but I actually just threw it away the other day because I had received a credit already.

ME: I threw those faucet lights out, like, right after we ordered the curtains, because we got the credit. so why send them back?

[redacted]: I apogize. However, all items must be returned before we can issue credit. RMA#[redacted]-1 shows vendor confirm receipt of item that is why it was credited.

ME: why should we have to buy an envelope and spend our time going to the post office?

ME: well, sorry, but that's impossible. I wish I didn't throw them out just so I could take a picture and show you that you never got them back.

[redacted]: I understand what you are trying to say. However, with regards to the curtain, we will not issue refund unless vendor confirms receipt of item

ME: and while I understand your point, it is ridiculous for you to expect me to believe there is nothing you can do for me, other than inconvenience me further by sending them back. so I can have half a living room of curtains (i ordered 2 sets)???

ME: or should I just send back the one panel, since that's all I have a problem with??? this is ridiculous.

[redacted]: I see you ordered (2) of 2-Pack: 3-Layer Energy-Saving Thermal Curtain Panels - Assorted Colors

[redacted]: If only 1 set is damaged, then you just need to return 1

ME: right, I have 2 sets of windows.

ME: one set of curtains for each.

[redacted]: you just need to return 1 (2pack 2-Pack: 3-Layer Energy-Saving Thermal Curtain Panels - Assorted Colors)

ME: like I said, half my living room will be curtained and the other half just what? I guess I could always mismatch my house for nomorerack

[redacted]: If the item is still available, once credit issued you may re-purchase

ME: exactly!

ME: IF it's still available.

[redacted]: You also have the option to return the entire order for a refund

ME: maybe your company should rethink this policy.

[redacted]: Your feedback is appreciated and will be communicated to the management.

ME: I thought I was speaking to someone in a management position, that's what chad told me before he transferred me to you.

[redacted]: That is correct. However we work as a team and this kind of policy cannot be changed by one person.

ME: lol

ME: ok, well, thanks for wasting my time and basically stealing from me, since you sent me ripped stuff and blatantly refuse to do anything that would be considered customer service, truly.

[redacted]: I apologize if we are not able to grant your request. Please understand that we are strictly implementing company policy.

ME: I will be filing the complaint with the Revdex.com and everyone that I used to tell to shop at your site, I will tell them about how many junk/broken items I got and the shoddy customer service.

ME: you're making an example of me, you're not giving good customer service, that is a fact.

[redacted]: We understand and respect your decision. We are very open on our policies as stated on our website.

ME: you lost a customer, and with luck, you'll lose more. I don't have to worry, just keep sending more crap to your customers and making them return it.

LESSON - DO NOT EVER PURCHASE ANYTHING FROM NOMORERACK.COM. NOT UNLESS YOU WANT TO RECEIVE JUNK AND BE MADE AN EXAMPLE OF.Desired Settlement: I WANT A PARTIAL REFUND - NOT A CREDIT BECAUSE I NEVER INTEND ON SHOPPING WITH THEM AGAIN - FOR THE RIPPED CURTAIN. I WISH TO BE REIMBURSED FOR THE SHODDY MERCHANDISE THEY SENT ME, WITHOUT BEING INCONVENIENCED FURTHER BY PURCHASING A CONTAINER TO SHIP BACK THE CURTAINS (NOT TO MENTION HAVING TO LOOK AT MY LIVING ROOM WITH HALF THE CURTAINS, AND FOR WHO KNOWS HOW LONG!!!!), THEN WAIT UNTIL THEY GET THEM BACK, THEN WAIT MORE FOR THE REFUND, AND THEN - IF NOMORERACK.COM EVEN STILL HAS THIS PARTICULAR ITEM BECAUSE THEY VERY WELL MIGHT NOT - RE-PURCHASE THE SAME SET, SO MY LIVING ROOM CURTAINS MATCH AGAIN???? THAT IS INSANITY. THERE IS CLEARLY NO GUARANTEE OF THE QUALITY OF THE ITEMS THEY ARE SENDING, WHY WOULD I EVER WANT TO RUN THE RISK OF GETTING MORE RIPPED CURTAINS. NO ONE SHOULD HAVE TO REHASH THIS RIDICULOUS ISSUE AS MUCH AS I HAVE. I WANTED GOOD CUSTOMER SERVICE AND TO NOT BE RIPPED OFF.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

You contacted customer service on January **, 2014 regarding the defective curtains. At that time, customer service generated an RMA and return shipping label for you to return the item and receive a full refund. You told customer service numerous times that you refuse to return the item and would like to receive and refund and credits and keep the product. We cannot issue a refund if we do not receive the product back. If you would like to receive a refund, please contact customer service and arrange to return the item and a refund will be issued.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

there have just been so many issues with this company, I am not satisfied with this response in any way, shape, or form. nomorerack.com has all my correspondence regarding this order. especially considering the severe incompetence that I encountered while attempting to communicate with their customer service reps, which I still believe that no one at that company has bothered to look at...repeating the same questions over and over and over, wasting my time. to be 100% honest, a LOT of the items i've ordered have been defective, i'm willing to say at least 60% of the items i've ordered. they issued a refund even after their supposed updated return policy was effective, showing I returned an item that I threw out. i've told them numerous times, i'm not going thru even further inconvenience of having no curtains in my living room because one out of 4 panels was ripped. all I ever wanted was a partial credit, to use towards another purchase. I can sew the rip... but that's not the point, I shouldn't have to. the curtain should have been of good quality, and it was not damaged during shipping, it was in a plastic, zippered, curtain package, folded all stiff and secure, just like all the other 3 panels. I wanted to continue to order from this site, I really liked it, but after ALL the issues with the items being broken or missing pieces or being of poor quality, i've had issues with how credits were processed, and my interest waned and then this new issue with the curtains and customer service, it's unreal.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Review: I placed an order with this company for an android tablet on November [redacted] and never received it. After sending several emails I finally got an answer saying they would refund the money back to my account and I still have not received it. I have also filed a complaint with my bank and they stated that this company agreed to refund the money so legally they have 30 days for it to credit the account. It has been almost 2 months and I still have not received the refund. This company refuses to take phone calls and only wants to respond via email.Desired Settlement: I want the refund ASAP

Business

Response:

Dear [redacted]

On December *, 2013 a refund was issued in the amount of $66 for the Google Android 4.1 OS 1.5GHz 512MB 7" Tablet PC & Accessories - Assorted Colors. Since a refund was issued, I will consider this matter closed. Thank you.

Best,

Review: Aside from return issues with company. One of the defective products is a safety hazard. It is an electrical outlet that represents a grounded swivel plug. Only from having to call out the cable repair man, did I discover this hazard ( cable unit requires ground ). The company refuses to aid in return of any products, claiming return labels were sent.Desired Settlement: Provide a refund and return shipping labels

Business

Response:

Dear [redacted],

I'm very sorry to hear you were not satisfied with the Swivel 'N' Whirl Socket Compact Outlet you received. Upon reviewing your account I see that this item was credited on April [redacted]. At your request, on April [redacted], the credit was removed and a refund was processed to your original form of payment. Please allow 7 to 10 days for this refund to be reflected back onto your account. If there is anything else I can do to help you, please just let me know.

Regards,

Review: My complaint is:

I recently made a purchase on the www.NoMoreRack.com website on December **, 2013 based on the guarantee that purchases made on or before December **, 2013 would be delivered before Christmas. I have made several attempts as of December [redacted]to contact customer service at Nomorerack.com by phone ([redacted]) and email regarding the shipping of my items for Order ID# [redacted] (USPS Tracking ID: [redacted]a wedding ring set and FedEx Tracking ID: [redacted]a wireless bluetooth speaker). The automated system for the U.S. Postal Service advised the package ([redacted]) was "undeliverable as addressed" and has been sent back to the sender. A representative for FedEx advised a label was created created for the other package ([redacted]) on December **; however it had not left their facility and is scheduled to be shipped to "[redacted]" in Clarksville, TN. I verified my name and shipping information per the order confirmation and the website, and my name and address for Las Vegas, Nevada were complete and accurate, so I am not sure how such a major discrepancy could have occurred. At this point I will be without the merchandise which was to be given as Christmas presents, one of which was to be a replacement wedding set for my wife. I finally received an email response yesterday (December **, 2013); however, it was a generic response with no mention of how the issue will be resolved. As of today, December **, 2013, I am still unable to reach anyone at NoMoreRack.com to resolve the issue or discuss any recourse of action such as replacement of the merchandise, or a refund.Desired Settlement: Requested resolution:

I would like to receive the paid items as promised before December ** to give as gifts.

Business

Response:

[redacted],

Review: On December [redacted] I ordered a tablet from no more rack.com and I was assured in 3 emails and on their website than my order would arrive by no later than Christmas Eve. On December [redacted] I received a tracking number that was supposed to be a 3 day shipping. The tablet never arrived. According to the postal service the box had a tracking number but that package was never dropped off or picked up by a postal employee. I have spoken to personnel at no more rack on 5 occasions and emailed 5 more times. Every time I am told that my package will arrive, they claim to be waiting for a response from their supplier and they refunded my money but promised that I would still receive the tablet anyway. I did not want my money back, I wanted the tablet. This was a gift for my 7 year old and because of them I could not go out and get another gift in time for Christmas day because I was waiting at home for the promised package. They don't seem to care about their customers I ant way and I want answers.Desired Settlement: I just want the tablet we were promised and a letter of apology.

Business

Response:

Dear [redacted]

On December **, 2013 a refund in the amount of $59 was issued to your account for failure to deliver the product prior to Christmas. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved

I was promised the refund and the tablet on 5 occasions from different people at no more rack. They only returned my money because I called daily. They ruined Christmas for my family and they owe me a tablet or I will file a law suit.

Sincerely,

Review: After purchasing several items from Nomorerack only to find out they are cheap imitations, defective, and or used, I returned- at my own expense- a pair of defective sunglasses and was given a store credit NOT a refund. So I had to find more items to use up the credit. I purchased a Nook book as a gift- supposedly brand new-only to discover after receiving it that it is marked "certified pre-owned". NOWHERE in the advertisement does it state used item. I complained to the company via email. They responded with "something must have happened during shipment", gave me a return authorization and a paid mailing label. When I requested a REFUND and not a store credit since I do not wish to shop there again I was told that since I used a store credit to purchase the item that is all I would receive back.Desired Settlement: I request a $54.00 refund to my credit card. I ABSOLUTELY DO NOT WANT another store credit as I refuse to give my business to those who falsely advertise then refuse to refund.

Business

Response:

[redacted],

The "Barnes & Noble NOOK Simple Touch 2GB 6" E-Reader with GlowLight - Gray" was purchased utilizing in-store credits and $3 was paid using USD. On March **, 2014 a refund in the amount of $1.65 was refunded to your account for returning the Nook product.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

the Nook Book was falsely advertised as NEW and I paid $54.00 which is what I expect to be refunded. The fact that I had a store credit was due to having previously purchased damaged sunglasses for which Nomorerack would not give me a refund. I have requested via email that if they cannot refund my credit card they can send me a check as long as I receive a TOTAL REFUND OF $54.00.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

As requested I have removed the store credit and refunded the amount to your original form of payment. Please allow 7 to 10 days for this refund to be reflected back onto your account. If there is anything else I can do to assist you please just let me know.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that as long as the company actually performs this action, this resolution is satisfactory to me and the matter has been resolved. Otherwise I will reopen the complaint and move forward with further action. Thank you.

Sincerely,

Review: Purchased James Bond Blu Ray 50 year anniversary edition. The purchase was early and the deal was still there later on that day. Nomorerack cancelled the order, without even telling me, and made no attempt to resolve the issue.Desired Settlement: Nomorerack sold the James Bond blu ray DVD 50th anniversary edition set for 39.00 It was on sale the entire evening and then again the next day. It was clearly available. Nomorerack did not even notify me they had cancelled the order nor did they tell me why! Nomorerack clearly listed the item for sale for an extended period involving one entire evening and the next day but then failed to deliver the merchandise. Poor quality of customer service and they failed send paid for merchandise.

Business

Response:

The refund was issued in the amount of $39, $39 for the item as well as $0 for the shipping.

Business

Response:

[redacted],

There was a unique issue with the vendor providing this product and the order could not be fulfilled. On January **, 2014 a refund was issued to your account in the amount of $80, $78 for the item as well as $2 for the shipping. I apologize for the inconvenience that cancelling this order may have caused you. I have issued a $10 credit to your account in the hopes that you may find another product of interest. If you have any questions or concerns, please do not hesitate to contact me at this address. Thank you.

Best,

Review: I placed 2 seperate orders for : MID Google Android 4.2 1.2GHz 4GB 7" Dual-Camera Tablet PC & Accessories using email address [redacted] One for 59.99 and the other for 39.99. The both arrived and failed to charge properly. We requested a refund and shipped the items back as instructed. We have not received a refund to the original purchasing cc at all. There is no phone number for the company to reach out to them. Only an email address. I've been emailing them looking for the refund and the have stopped responding to my emails.Desired Settlement: I just want my purchase refunded to the original cc used. in the amount of 99.98 which is the total purchase amount for the 2 tablets.

Business

Response:

Dear [redacted]

On January **, 2014 a refund in the amount of $59 was issued to your account.

On January **, 2014 a refund in the amount of $39 was issued to your account.

Best,

Review: I ordered items on November **,2013 from nomorerack. I have a copy of the order(#[redacted]) that clearly states I ordered 2 sets of Queen size cream sheets(#[redacted]) and 1 order of 1 set of Queen size gray sheets(#[redacted]. The order arrived on December**,2013 and the package slip stated that the box included 2 sets cream sheets--$29.00---total $58.00 and 1 set of gray sheets--$29.00. I immediately sent an email to customer service stating what had happened. I received an email stating that they had filled the order and was happy they could help to resolve this issue. At this point I called I called customer service and they would check into it. I received an email back stating the issue had been resolved and I called again and stating my problem. As of today I have not received set of sheets or my money back. The customer service has not responded to my calls or emails. I would greatly appreciate any help to resolve this issue.Desired Settlement: I would like the set of sheets I ordered. If this is not possible I would like a refund for $29.00 plus shipping costs.

Business

Response:

Review: Ordered a mug and a tablet. Received the mug, however, no tablet. Have made NUMEROUS attempts to contact Nomorerack.com with no avail. NONE of the numbers for contacting the company work. No response so therefore no refund either. It has been far past the time frame for delivery.Desired Settlement: I either want my product or I want a refund for total order due to situation.

Business

Response:

Review: Purchased a pair of Dawg brand boots for my daughter for Christmas. She was happy and enjoying them until a week later when the sole started to fall off. She contacted customer service and they needed more information and order number, which I provided. Then they informed her it was a "final sale" (which I knew nothing about) and nothing would be done, no refund nor exchange. After reading numerous complaints about this company, I am starting to believe that these were defective to start with or knock offs. I don't know that a new pair would be any better, would just like my account credited so I might find a reputable company and get my daughter a decent pair of boots. I also have sent the company an e-mail but to date they are choosing to ignore me.Desired Settlement: My daughter would return them and would like a credit to my account, or at worst another pair of boots,, something for her Christmas that would be useable.

Business

Response:

Dear [redacted]

Review: I recently ordered two tablts from these people on Dec.* and have yet to recieve them. I spoke with cust. service several times and they told me the items had been shipped then I spoke with a manager who said they could do a refund bc the items havent ACTUALLY shipped. I dont want a refund I want my two step children to get their gift from their dad who cant be with them for ChristmasDesired Settlement: I want the product I paid for!

Business

Response: