Choxi.com, Inc.

Review: The issue involves an improper handle of a return.

The company sent a prepaid label to be used for a return. However, the USPS label was no good because the package was over 75lbs. When I contacted the company, they refused to send a prepaid label that would work. The company mailed the package through UPS for $2 but chose to send a Post Office prepaid label, which was deducted from the price of the purchase ;all I wanted was to return a refurbished TV that did not meet my expectations. I communicated through emails numerous times in vain. I suppose they rather lose a loyal customer than send a label that worked.

NMR did offer to refund the cost of the shipping once I brought to their attention that the TV was defected because it did not have a good sound and the electrical cord was improperly connected, which is one reason they will pay for returns. Needless to say, they suggested I contact the manufacturer instead since the TV had a 90 day warranty. I had no desire to contact any manufacturer. It was my right as a customer to return the TV back to NMR within 14 days. They were wrong for not initially sending the appropriate label. Most of their emails were redundant and passive. They fail to be fair even after I informed them that I would file a compliant.Desired Settlement: I would like for the company to send a prepaid label that can be used with a package that weighs over 75lbs, so I can return it to them and get my refund. The final day to return the package is 1/**/14. They have really been giving me the runaround. Time is running out.

Consumer

Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[They still will not provide an appropriate mailing label, so I may return the product and receive a refund.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

Please provide me with the order number associated with this complaint so I may better assist you. Thank you.

Best,

Consumer

Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I'm still stuck with a TV I do not want.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

I am having trouble locating your order in our system. Can you please provide me the order number that is associated with your complaint so I may better assist you? Thank you.

Best,

Review: I ordered 2 pairs of boots, for my children, from Nomorerack on November [redacted], 2013. Order number [redacted]. I was charged for the boots and never recieved them. The tracking emails I received said that my order was in White Hall, MD but my address is Rock Hall, MD. I contacted the company on December [redacted], 2013 telling them that I had been charged but had never received my order. I promptly received a reply email from someone named Ruby at Nomorerack who said that my complaint had been "forwarded to their escalation team" and that they would "look into it and get back to me." This same email from Ruby also informed me that since they had "forwarded my complaint, my case had been marked as closed." 3 days later I received an email asking me to "rate their service" although I still have not received anymore information about my order and they have not refunded my money.Desired Settlement: Desired Settlement: Refund

Business

Response:

Dear [redacted],

On January *, 2014 a refund was issued to your account in the amount of $42.00, I apologize for the inconvenience. Thank you.

Best,

Review: I ordered an item from Nomorerack and was sent something totally different. I tried to contact customer service and after several attempts they finally contacted me. They stated that I should send the item back to them, with my money, then they would refund me my money. The one stipulation they will not refund my return shipping, only give me store credit. They already screwed up my first order, why would I want store credit? I'm paying cash to sent the wrong item back, I should get refunded cash for it.Desired Settlement: Refund for shipping back.

Business

Response:

Review: 04.**.13 - I ordered three Bell & Howard XCharger 2600mAh Power Bank with Multiple Adapters (Order [redacted]) 04.**.13 - $57.00 posted to my credit card. 05.**.13 - received order and put items away because they were purchased as gifts for others 06.**.13 - while packing for vacation, I thought it would be nice to have extra battery power for all the photos and videos I would be taking so I opened one. The packaging says they come fully charged. It was not. I tried to charge it on my computer and got a message saying it was fully charged. I tried the other 2 and they would not work either. These items are defective. 06.**.13 - sent email to nomorerack (Request [redacted]) requesting info on how to return defective items. 06.**.13 - received email from ** and nomorerack saying "Our return policy allows for 7 days from the receipt of merchandise to report a damaged item, for a refund. We however, allow a grace period of up to 14 days. Unfortunately you are now past that 14 day grace period, and this item is no longer eligible for a refund." 06.**.13 - called nomorerack and spoke with supervisor [redacted] who said I was past a 21 day extension and no refund would be allowed. I advised her that the items are defective, do not work and good customer service would allow those items to be returned. 06.**.13 - called my credit card company and opened a dispute (Case [redacted]). 06.**.13 - filed complaint with Revdex.com.Desired Settlement: I would like to return items with shipping paid by company for a full refund of $57.00 on my credit card immediately. Thank you ~

Business

Response:

RE: Revdex.com Consumer Case #[redacted]

Dear [redacted],

This letter is in response to your inquiry connected to the above-captioned matter with the Revdex.com of New York. We regret that your initial inquiry brought to the attention of our customer service department did not resolve this matter to your satisfaction and welcome this opportunity to now fully address your concerns.

It is our understanding that your inquiry resulted from not receiving a credit for items (3 of the “Bell & Howell XCharger 2600mAh Power Bank with Multiple Adapters”). On July *, 2013 we issued you a total refund to your personal account in the amount of $57.00- $51.00 for the Items as well as the

$6.00 charge for shipping and handling- which we trust has fully addressed and satisfied your concerns. Please allow 3-5 business days for this refund to appear in your account.

We deeply value your relationship with Nomorerack and are committed to providing quality products with quality customer service. Nomorerack takes great care to ensure that a customer’s experience on its site and over the phone is positive and apologize if your experience was anything less than ideal.

We believe this provides a full and complete resolution to the matter and ask you to please feel free to continue to provide feedback about our services. Should you have any additional questions or would like to discuss the matter further, please free to contact me directly at ###-###-####.

Very Truly Yours,

Customer Relationship Manager- Special Projects

Business

Response:

[redacted],

I apologize for the mistake. It was supposed to be a refund of $38 and $19. We have issued another of refund of $10 today, July **, 2013. Again, we apologize for the inconvenience.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I found this website thinking this was going to be a way to save money. I ordered a total of 4 products. Only 1 was to me satisfaction. One showed by the tracking number that it was delivered. However, I never received anything. I no must go file a police report and check with the post office. The other product was misleading and the other one was falsely advertised. Plus, I had to pay more for shipping then the company ever did at my own expense and I never got everything refunded. Every time I went to go check the website. It was changed.Desired Settlement: I would like to get a full refund and I wish I would be able to get my product for all my trouble in just a matter of less than 10 days.

Business

Response:

RE:Revdex.com Consumer Case #[redacted]

Dear [redacted],

This letter is in response to your inquiry connected to the above-captioned matter with the Revdex.com of New York. We regret that your initial inquiry brought to the attention of our customer service department did not resolve this matter to your satisfaction and welcome this opportunity to now fully address your concerns.

It is our understanding that your inquiry resulted from not receiving a credit for items (the “West Coast Customs Extreme Drift 1:24 RC Car”, “Plus Size Lyss Loo Chiffon Button-Front Blouse - Assorted Colors”, and the “2600mAh Flash Charger for Mobile Devices - Assorted Colors”). On July **, 2013, we issued you a total refund to your personal account in the amount of $39.00- $37.00 for the Items as well as the $2.00 charge for shipping and handling- which we trust has fully addressed and satisfied your concerns. Please allow 3-5 business days for this refund to appear in your account.

We deeply value your relationship with Nomorerack and are committed to providing quality products with quality customer service. Nomorerack takes great care to ensure that a customer’s experience on its site and over the phone is positive and apologize if your experience was anything less than ideal.

We believe this provides a full and complete resolution to the matter and ask you to please feel free to continue to provide feedback about our services. Should you have any additional questions or would like to discuss the matter further, please free to contact me directly at ###-###-####.

Very Truly Yours,

Customer Relationship Manager- Special Projects

Business

Response:

[redacted],

Each item is refunded separately. The rest of the refund ($13.00) should appear soon. We advise to allow 3-5 business days.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I just checked my bank account and I did receive the final deposit. I request that all communications be discontinued with this company.

Sincerely,

Review: No delivery of item orderDesired Settlement: [redacted]?Nomorerack

Your company are very irresponsible and you do not back your sales or your customers. I WILL NEVER BUY FROM YOU ANYMORE!

Like · · 52 minutes ago near Miami, FL ·

IAm [redacted] likes this.

Nomorerack Hi [redacted], thank you for the comment. Customer service is a top priority at Nomorerack and we want to turn your experience around. We will have a customer relations agent reaching out to you via email linked to the order today. We value your shopping experience. If you require further assistance, please let us know by sending us a private message here on [redacted]. Have a great day!

Like · Reply · 44 minutes ago

[redacted] I have try to deal with your customer service for the last 2 weeks and all I get is the run around and excuses... No acctions.

Like · 42 minutes ago

Nomorerack Our sincere apology for the experience you had with us [redacted]. We will be sure to handle this. We thank you for patience and understanding on this matter. Thanks

Like · 11 minutes ago

[redacted] Well, I just got the same can answer, to wait 2 or 3 weeks before it gets here. I guess that they guys sending tis answer doesn't do the math and see that the item was shipped a month ago (4 weeks ago) more than 2 to 3 weeks.....The [redacted] of January.

Like · 6 minutes ago

Business

Response:

[redacted],

Both items were confirmed delivered. Please see the tracking confirmation links below.

Best,

Review: I purchased multiple items from this company. Items do not work properly. I have tried to call and can not get threw. I therefore have send 6 emails. It states a return email would be given within 24hours. I have yet to get any email response. I am wanting a full refund and no longer a replacement. I am upset at this point.Desired Settlement: Would like a refund

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

I am having trouble locating your order in our system. Can you please provide me the order number that is associated with your complaint so I may better assist you? Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have been contacting the company for weeks! And sent 6-7 emails with no response! The tables are not working since my kids opened them on Christmas Day!!! I want my money back!!!!! [Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],

Order #[redacted] consisted of the "MID Google Android 4.2 1.2GHz 4GB 7" Dual-Camera Tablet PC & Accessories". The order was placed on November [redacted], 2013 and confirmed delivered on December **, 2013.

Order #11395828 consisted of the "DOOBALLO Women's Tall Slouchy Buckle Wedge Boots - Assorted Colors" and the "MID Google Android 4.2 1.2GHz 4GB 7" Dual Camera Tablet PC with Accessories". The order was placed on December **, 2013 and confirmed delivered on December **and **, 2013. You contacted customer service on December **, 2013, outside of our return policy. The product is covered under a manufacturer warranty and is eligible for a refund/repair/replacement. Please contact the manufacturer. for further assistance.

Please call or fill out your information at [redacted] for assistance. Toll free number is ###-###-####. Open M_F, 9:30am-6pm EST.

Best,

Review: I purchased a Stuhrling watch from Nomorerack.com that worked when I received it but since then will not keep time. It starts and stop periodically. I contacted NMW.com with the issue but they said I cannot get my money back because the 14 day grace period had passed. They suggested I contact the manufacture to get it fixed by warranty. Stuhrling watch company said they will not warranty the watch because Nomorerack.com was not an authorized dealer.On the product description is says the watch comes with a two year warranty. I also bought two iRola tablets and now one will not work at all. It just freezes on the start up screen. They are also past the 14 day grace period. All these products were delivered to me the middle of December 2013 and were used for Christmas presents and opened on Christmas day.Desired Settlement: I want all my money back:$39.00 for the watch$59.00 each for the two iRola tablets I boughtTotal: $157.00

Business

Response:

Dear [redacted],

I have confirmed with our legal department that this vendor is also the manufacturer and therefore is covered under the warranty. Please contact the manufacturer to utilize the warranty.

Best,

Spend over $100 on an item that arrived without outer packaging. The box had been written all over and it was marked and dinged all over. It was supposed to be a gift. Their supplier was also unable to ship another item I ordered. I was emailed a week before Christmas - a little late to replace it at that point! I was offered a $5 coupon for my troubles.

Review: Horrible customer service. I am still awaiting 3 refunds from Nomorerack.com. $14.00---for a returned ring (that did not fit me; ring was returned to vendor immediately) $5.00---I purchased a 6 pack of bras to which I was charged $27.00 rather than the sale price (door buster price) of $22.00; I want the difference of $5.00 $10.00---this was a credit that was given to me yet not applied on my last order with Nomorerack.com on Saturday, November [redacted]. I spoke to a Nomorerack.com customer service rep. (his name : [redacted]) who stated that I will be refunded for $29.00 (on my credit card) and that it should take 5-7 days. HORRIBLE CUSTOMER SERVICE!!! 45 minute call and unable to hear him properly.Desired Settlement: I want my credit card refunded $29.00 ASAP! I am not happy with their customer service!! I am a good customer and am getting the run around from them!

Business

Response:

[redacted],

Thank you for your consumer inquiry regarding NoMoreRack.com. Attached please find a letter detailing your complaint filed with the Revdex.com complaint #[redacted], as well as the steps taking to the resolve the issue. If you have additional questions, would like to discuss the matter further, or that your issue has not been resolved, please feel free to contact me directly. Thank you for your time.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I would like a refund on my credit card and NOT on my Nomorerack account. I would also like to return the purse, which I did receive on Saturday. I have email the nomorerack customer service and have yet to get a response on what the return address is!!!

I also purchased another set of bras about a week ago. I was charged about 9.43$ and was charged $2.00 which is not right because I made this purchase DURING the 3 hour free shipping time period! I was a refund on my credit card for $2.00 and would like to know the status of this bra purchase!!!

I need the rma numbers for the skirt and the 2 cardigans! I need to return them!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

As previously stated, in order to issue refunds for your skirt and 2 cardigans, we will need the return tracking numbers and RMAs so we can confirm that the product was returned. Please provide me with this information and once I can confirm its return, a refund will be issued. Thank you.

Best,

Review: I have ordered twice from this company online and both instances I have had my credit card information stolen and unauthorized charges processed and had to have my cards cancelled and replaced.

I know that it had to do with this company because that last instance I had not used my credit card for over 6 months . Nomorerack.com was the only place I used it and with in a week of my refund I was compromised.

I was already refunded the full price back once I returned the merchandise

My problem was that my credit card info was stolenDesired Settlement: The companies computer server and credit card systems security checked out and correct the breaches!

I have had my card info stolen 2 times when I had only used the card with this company. have them fix the breaches in security!!!!!!

Business

Response:

Dear [redacted],

I apologize for the inconvenience and thank you for your concern. Since you are not requesting a resolution, I will consider this matter closed. Thank you.

Best,

Review: I ORDERED SEVERAL ITEMS ON 1-**-14. ALL ITEMS CAME LATER THAN EXPECTED, HOWEVER, TWO I STILL HAVE YET TO RECEIVE. I HAVE CALLED SEVERAL TIMES AND EMAILED TWICE. THEIR RESPONSES SAY THAT THE ISSUES HAVE BEEN RESOLVED AND THEY HAVE NOT BEEN. SOME TIME LAST WEEK, I TRACKED THESE PACKAGES THAT I WAS TOLD HAD SHIPPED AND WHEN I CALLED FED EX, THEY TOLD ME THAT WHEN THEY WENT BY TO PICK UP THE PACKAGES BUT THEY WERE NOT READY. FED EX WOULD HAVE TO GO BACK AGAIN ANOTHER DAY.

TODAY (2-**-14), I WENT ONLINE TO TRACK THE PACKAGES AGAIN AND THE TRACKING INFORMATION HAD BEEN DELETED AND THE WEBSITE SAID THAT ALL DELIVERIES WERE COMPLETED. I STILL HAVE NOT RECEIVED THESE TWO PACKAGES. SO THEN I CALLED TO INQUIRE ABOUT THIS PROBLEM AND SPOKE TO [redacted]. I ASKED WHERE THEY WERE LOCATED. I WAS TOLD NEW YORK. MY CALL THEN WAS DROPPED. WHEN CUSTOMER SERVICE ([redacted]) CALLED BACK, MY PHONE SAID EAST SAN FRANSICO BAY. SO, I ASKED FOR THE ADDRESS AND THEY WOULD NOT RELEASE ANY INFORMATION. I CALLED AGAIN AND SPOKE TO ANOTHER PERSON AND THEY TOO WOULD NOT GIVE AN ADDRESS.

IT'S EASY TO MAKE A PURCHASE...BUT DIFFICULT TO RECEIVE ITEMS ORDERED. VERY UNSATISFIED WITH CUSTOMER SERVICE.Desired Settlement: IN THE TIMES WE LIVE AND HAVING TO ORDER ONLINE, YOU NEVER KNOW WHO YOU CAN TRUST WITH PERSONAL INFORMATION. IT SEEMS TO ME THAT ANY COMPANY WOULD WANT TO MAKE THEIR CUSTOMERS FEEL MORE COMFORTABLE ABOUT NOT ONLY ORDERING ONLINE BUT ALSO ORDERING FROM A NEW AND UNTRUSTED WEBSITE.

PLEASE CHANGE POLICES CONCERNING SAYING ORDERS ARE COMPLETE WHEN THEY ARE NOT. PLEASE MAKE ALL TRACKING INFORMATION AVAILABLE AT LEAST UNTIL ITEMS HAVE BEEN DELIVERED. PLEASE DO NOT SAY THAT THE PACKAGES HAVE BEEN SHIPPED WHEN THEY HAVE NOT BEEN. PLEASE DO NOT SEND RESPONSE EMAILS SAYING THAT THE ISSUES AT HAND HAVE BEEN RESOLVED WHEN ALL YOU DID IS READ THE EMAIL. AND PLEASE BY ALL MEANS SPEED UP THE DELIVERY PROCESS.

Business

Response:

Dear [redacted],

All items placed within your order have been confirmed delivered to your address. Please see the courier links below for confirmation.

Best,

Review: I ordered an Android tablet from nomorerack.com & received it on December **, 2013. When the product arrived, it was not what I had expected. I contacted nomorerack.com to request a refund on December **, 2013, and received a reply shortly after. The response email had a shipping label, which I used to mail the product back to nomorerack.com on Jnuary *, 2014. The USPS shipping number is: [redacted]. USPS confirmed that this package was delivered on January *, 2014. On January **, 2014, I received an email from nomorerack.com stating they had yet to receive my package, and if I did not give them the tracking number by January **, 2014, my return will expire. I replied two hours after receiving their email, giving them the tracking number and delivery date. I have yet to hear from them. I also sent inquiry emails on January ** and January **, requesting confirmation that my email with the tracking number had been received. It is now January **, almost one week after their initial request, and I have yet to hear anything.Desired Settlement: I would like my $59.00 to be refunded on my credit card, the intial method of payment. This was discussed in my first email to nomorerack.com.

Business

Response:

Dear [redacted],

On January **, 2014 a refund was issued in the amount of $59.00.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order with nomorerack only to find out afterwards how poorly they are with their customers. Not even 24 hours after I placed my order I tried to cancel my order. My first attempt at communication was through [redacted], which they told me I could not cancel my order because it was after 9AM, then they deleted the correspondence. From there I emailed them at least twice, I got scripted responses, and then was told that they may have been the ones I paid, but they do not ship the product so it was not their problem. I filed a dispute with paypal, as my items have not even shipped, yet they still refuse to cancel. I then filed with [redacted]. At that time, Nomorerack sent an email back with the same scripted response, saying that they couldn't refund me, and that I needed to refuse their items, which I will be doing, IF They ever get to me. They have taken my money, not shipped my items, can't tell me where my items are, and are refusing to work with me.Desired Settlement: I want my $118.00 for two MID Android Tablets refunded NOW!.

Business

Response:

BUYER BEWARE!!!

This company looks like they are interested in satisfying the customer- until it comes time to return something. Their returns policy is buried in their FAQ and it states that you will be responsible for paying the return postage. What it doesn't tell you is that NOMORERACK will determine how you return EACH item individually- and charge you a return shipping fee of $10.20 on EACH package. You will have to speak to a representative to obtain your RMAs - who will at no time mention that you will be responsible for the return postage. You may receive an email once your merchandise has been received. It may state clearly that you will receive a full refund- but do not be deceived. You will receive it less the return shipping charges of $10.20. Next they may seem to hear you- and ask you to send them a screen shot of the email they sent you showing the promised full price refund. But instead of refunding you the postage- they may offer to appease you by giving you a store credit for the $10.20 - but you will have to purchase $30 in merchandise with in 48 hours in order to take advantage of this store credit. BOTTOM LINE- be absolutely CERTAIN that you will want to keep the item you ordered from this company. Otherwise know that it will COST YOU $10.20 minimum to return EACH and EVERY item you purchase. Needless to say- I'm taking my business elsewhere- and I'd suggest you do the same.

Review: I originally purchased several of the same items on 11/**/13 from nomorerack.com, and received a shipment conformation; however, the shipment never left the facility. After waiting several weeks, and then contacting the company regarding when my shipment would be received because these were Christmas gifts, I was told they did not know what the issue was with their supplier, but they would refund my money. I had to keep contacting them to get my refund back! They ended up only refunding some of the amount, and after contacting them again, I finally received my refund in full, along with a statement that I could still keep the packages for free as a gift due to my issues with this order/company. I don't understand why they keep advertising these items for sale, if they could not even ship my order? I am starting to think there is a discrepancy with this company. I was very upset with the customer service and the retail site, and I will not shop here any longer.Desired Settlement: All I wanted in the beginning was my order delivered, and after being promised that I could keep my order as a gift, even after receiving a refund in full.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

On December **, 2013 a refund was issued to your account in the amount of $106.00. Thank you.

Best,

Consumer

Response:

Attached is a conversation I had about why my package was delayed and never was shipped out in the first place. All I wanted was my sheets, your company is still advertising these for sale. Yes, I did get a refund after countless times contacting your company. I was never told why I never got my packages. If I where to order these again, how do I know this will not happen again? It was documented in this conversation, that I could keep my packages as a gift. I am very upset with this company and will be warning others about my experience. I was never informed, contacted, nothing, about my packages. I was the one who had to keep calling to get my full refund, which also took a few different calls to get it in full. PATHETIC SERVICE!!

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered an item through nomorerack.com at Dec.**, 2013. At order confirmation email, they said they need 10-14 days to deliver it. Til Dec.**, I didn't receive the item. I called to them, they didn't pick up phone. When I sent an email regarding that shipment of an item Dec **, they said that it was still processing. Also, they would let me know if they ship the item. Til Jan *, I didn't receive the item, I didn't receive an email from them of the shipment. So, I requested to refund the money to them, they answered that they're still processing of that order. Of course, they didn't ship the item also nor refund it til Jan *,2014. Also, they didn't pick up the phone since I've called to them from Dec **, 2013 to Jan *, 2014.Desired Settlement: I want them to refund my money asap.

Business

Response:

Dear [redacted],

Your items was confirmed delivered on January **, 2014. Please see the confirmation link below.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They didn't send the item until it was passed a month after they had received the order. They didn't respond regarding this matter for a month.

I made the complaint on Revdex.com, and I notified this complaint to Nomorerack.com. With your notice, they sent the item.

I'm sure that I didn't receive my item without Revdex.com. Also, they didn't respond nor apologize about this.

I would like to hear why they didn't send the item for a month. I would like to hear their apology.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Do NOT order anything from Nomorerack.com. Tried to order online last Sat but kept getting an error message. Checked my email and had 8 confirmed orders! Called to cancel all orders immediately – confirmed cancellation. Two orders shipped today (Tue). Emailed complaint to customer service; they responded that I could return for store credit. Epic customer service fail! I will NEVER buy from Nomorerack .com again.Desired Settlement: Full refund

Business

Response:

Dear [redacted]

I'm very sorry for the mix up with your orders. Upon reviewing your account, I do see the first agent you spoke with made a mistake and didn't cancel all of the orders. One of the The extra charge was refunded to your original form of payment on July [redacted] by a customer service [redacted] and should already be reflected back onto your account. If there is anything else I can do to assist you, please just let me know.

Regards,

Review: I paid for two tablets and they sent one. Guaranteed delivery by Christmas Eve but no tracking info available. They admitted a vendor issue but wouldn't guarantee me any resolution. These are Christmas gifts for sisters and can't give one and not the other?Desired Settlement: Need replacement by Christmas Eve

Business

Response:

Dear [redacted],

On December **, 2013 a refund was issued for $59 for failure to deliver the second tablet. I apologize for the inconvenience.

Best,

Review: I placed an order through there on line site over a month ago now on 11/**/13. I never recieved one of the items in the order which was a 6 pack of socks that I paid $15.00 for. I have contacted them 4+ times to get this resolved and to date nothing has been done.Desired Settlement: I would like to either know exactly when my order is going to be here or a refund for the $15.00 they have already taken.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,