Dear [redacted] , I am having trouble locating your order in our systemCan you please provide me the order number that is associated with your complaint so I may better assist you? Thank you Best, [redacted]
I ordered several times when this company was NoMoreRack, and the service was exemplaryHowever, that has not been the case since they became ChoxiMy first order with Choxi went as planned, but my last two have been disastersI waited weeks for my second order (with no followup or feedback from Choxi) before I had to cancel for a refundI waited weeks for my 3rd order, again with no followup from themWhen I contacted them they said is was a supplier problemAfter weeks, I complained again and they issued me a "store credit." Why? So they could keep my money in limbo forever? I will never do business with Choxi again
I use to order from nomorerack.com and choxi.com, I always received my orders and usually within a week from orderingI order 100's of dollars from them ranging from electronic's , clothes, sheets, jewelry, ectI miss them, wish they would have treated everyone as good as they treated me
I have had nothing but problems since choxi took over nomorerack.com, I never receive my items!!! I've had to keep cancelling because it's been months and nothingThen they give you credits on your choxi account instead of refundong your original form of payment when you cancel and then make you have to use them to order more stuff! Not right at all!!
Dear [redacted] , As requested I have added a $credit onto your accountIf there is anything else I can do to assist you, please just let me knowRegards,***
Revdex.com: I sent an email to nomorerack asking for a supervisor yesterdayI then contacted the Revdex.comI want to let the Revdex.com know I received an email today from nomorerack with the attached postage needed to return the old itemIt appears we are on the right track to get this resolvedIt is not fully fixed but we are making progressJust reaching out to keep you informedThx Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The order # is [redacted] They already knew this In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] We had a unique issue with one of our suppliers and the order could not be fulfilledOn January **, a refund in the amount of $was issued to your accountThank you Best, **
Dear [redacted] ,Upon reviewing the account under the email provided ( [redacted] ), I am unable to see any cancelled orders on your account The only orders I see on this account are orders placed on November *** which were delivered successfully Can you please provide the order number for the cancelled order so I may investigate this matter further?Regards,***
[redacted] I'm sorry to hear you didn't receive the item you ordered Upon viewing your account I see that this item was refunded back to your original form of payment on March *** The transaction number for this refund is [redacted] If there is anything else I can assist you with, please just let me know Regards, ***
In early December 2015, I ordered a battery driven riding car for When I assembled it, there was a danger message attached to the battery that said if the battery overheated, it could cause a fireA FIRE IF A CHILD RODE IT TOO LONG!!!!!???? I sent it backThey paid for the postageMy credit card was credited Then they recharged my credit card in April
I placed an order on and I just got off the phone with Choxi I was told, "my order is being processed." That's all that she could say No further information was given Last week, I had placed a call and asked for a supervisor I spoke with a Gideon and he could not help me at all He could not give me any details about the status of my order Just simply stating that it takes 2-weeks to process an order Today is weeks (which is a ridiculous amount of time to wait for an oder!) So, as of today, I still don't even have a confirmation that it was mailed out I will NEVER order from Choxi again I hope there is nothing wrong with my order if I ever do get it I wish I would have read these reviews before I placed my orderI never would have ordered from this company! :(
I would go with another online company if your wanting you products in a timely mannerI ordered a small digital thumbprint safe which was supposed to be delivered between 2-weeks or 10-business daysweeks or days later and I'm still waiting for my productCustomer service said please have some more patience and give us another daysI'll be ordering elsewhere for now on
At this time, I have been contacted directly by NoMoreRack.com, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: They want me to mail them the tablet with an enclosed prepaid mailing label for them to send me an exchangeI will be taking care of this todayHopefully the company follows through and sends me a replacement In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] , I'm sorry to hear that your tablet is no longer working Upon reviewing your account I see that this tablet was delivered with the tracking number of [redacted] on December *** We offer a month return period for all items Unfortunately this item is now past this return period If there is anything else I can do to assist you, please just let me know Regards, ***
Dear [redacted] ***, On December **, 2013, customer service generated an RMA and return shipping label so you can return the productThis was reiterated on January **, and February **, To date, the item has not been sent to the vendor and therefore I cannot issue a refund Best, ***
Did not fulfill 4 out of 5 previous orders. Too bad I ordered near the same time period or I would not have placed second order upon not receiving first. Keep getting credit after credit with nothing actually shipped to me.
Dear [redacted] , I am having trouble locating your order in our systemCan you please provide me the order number that is associated with your complaint so I may better assist you? Thank you Best, [redacted]
I ordered several times when this company was NoMoreRack, and the service was exemplaryHowever, that has not been the case since they became ChoxiMy first order with Choxi went as planned, but my last two have been disastersI waited weeks for my second order (with no followup or feedback from Choxi) before I had to cancel for a refundI waited weeks for my 3rd order, again with no followup from themWhen I contacted them they said is was a supplier problemAfter weeks, I complained again and they issued me a "store credit." Why? So they could keep my money in limbo forever? I will never do business with Choxi again
I use to order from nomorerack.com and choxi.com, I always received my orders and usually within a week from orderingI order 100's of dollars from them ranging from electronic's , clothes, sheets, jewelry, ectI miss them, wish they would have treated everyone as good as they treated me
I have had nothing but problems since choxi took over nomorerack.com, I never receive my items!!! I've had to keep cancelling because it's been months and nothingThen they give you credits on your choxi account instead of refundong your original form of payment when you cancel and then make you have to use them to order more stuff! Not right at all!!
Revdex.com: At this time, I have not been contacted by NoMoreRack.com, Incregarding complaint ID [redacted] Sincerely, [redacted]
Dear [redacted] , As requested I have added a $credit onto your accountIf there is anything else I can do to assist you, please just let me knowRegards,***
Revdex.com: I sent an email to nomorerack asking for a supervisor yesterdayI then contacted the Revdex.comI want to let the Revdex.com know I received an email today from nomorerack with the attached postage needed to return the old itemIt appears we are on the right track to get this resolvedIt is not fully fixed but we are making progressJust reaching out to keep you informedThx Sincerely, [redacted]
HORRIBLE COMPANY NOW! It was much better whenever it was Nomorerack.com. I will never use this site again.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The order # is [redacted] They already knew this In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] We had a unique issue with one of our suppliers and the order could not be fulfilledOn January **, a refund in the amount of $was issued to your accountThank you Best, **
Dear [redacted] ,Upon reviewing the account under the email provided ( [redacted] ), I am unable to see any cancelled orders on your account The only orders I see on this account are orders placed on November *** which were delivered successfully Can you please provide the order number for the cancelled order so I may investigate this matter further?Regards,***
[redacted] I'm sorry to hear you didn't receive the item you ordered Upon viewing your account I see that this item was refunded back to your original form of payment on March *** The transaction number for this refund is [redacted] If there is anything else I can assist you with, please just let me know Regards, ***
In early December 2015, I ordered a battery driven riding car for When I assembled it, there was a danger message attached to the battery that said if the battery overheated, it could cause a fireA FIRE IF A CHILD RODE IT TOO LONG!!!!!???? I sent it backThey paid for the postageMy credit card was credited Then they recharged my credit card in April
I placed an order on and I just got off the phone with Choxi I was told, "my order is being processed." That's all that she could say No further information was given Last week, I had placed a call and asked for a supervisor I spoke with a Gideon and he could not help me at all He could not give me any details about the status of my order Just simply stating that it takes 2-weeks to process an order Today is weeks (which is a ridiculous amount of time to wait for an oder!) So, as of today, I still don't even have a confirmation that it was mailed out I will NEVER order from Choxi again I hope there is nothing wrong with my order if I ever do get it I wish I would have read these reviews before I placed my orderI never would have ordered from this company! :(
I would go with another online company if your wanting you products in a timely mannerI ordered a small digital thumbprint safe which was supposed to be delivered between 2-weeks or 10-business daysweeks or days later and I'm still waiting for my productCustomer service said please have some more patience and give us another daysI'll be ordering elsewhere for now on
At this time, I have been contacted directly by NoMoreRack.com, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: They want me to mail them the tablet with an enclosed prepaid mailing label for them to send me an exchangeI will be taking care of this todayHopefully the company follows through and sends me a replacement In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] , I'm sorry to hear that your tablet is no longer working Upon reviewing your account I see that this tablet was delivered with the tracking number of [redacted] on December *** We offer a month return period for all items Unfortunately this item is now past this return period If there is anything else I can do to assist you, please just let me know Regards, ***
Dear [redacted] ***, On December **, 2013, customer service generated an RMA and return shipping label so you can return the productThis was reiterated on January **, and February **, To date, the item has not been sent to the vendor and therefore I cannot issue a refund Best, ***
[redacted] , Which item within order #***was not received? Best, [redacted] #
Did not fulfill 4 out of 5 previous orders. Too bad I ordered near the same time period or I would not have placed second order upon not receiving first. Keep getting credit after credit with nothing actually shipped to me.