I placed an order with them on June [redacted] of this yearIt is now august [redacted] and I have yet to receive even a shipping confirmation! I have contacted the company four times asking where my order is and why is has not been shipped yetWhen I placed the order nothing was said about back orders or anything of the kind that would delay my order, yet here I am no product no shipping confirmation! Everytime I contact customer support about my issue I receive an automated reply asking me to be patient and it will be shipped out as soon as possible....I am out of patience! I have asked them to refund my money so I can make my purchase elsewhere and have received no responseAt this point I feel like they took my money !! This site is awful! I told them I would not be shopping with them anymore and they proceeded to send me a coupon for free shipping what good is free shipping if a product never ships! I honestly feel scammed!
I wish I would have done my homework on this company before ordering from themI ordered from Nomorerack several times in the past with no problemsCHOXI is now the current company and I purchased a "piece bedding set" and was charged for the purchase within minutes of placing my orderI placed the order on 9-*-15, days later (I waited for weeks, as it is stated to "allow to days for shipping") and then placed a callWas basically read a "script" of what to say if someone calls with a complaint and that I would "get an email within hours" regarding the status of my purchase BUT, if not, "call back in days"So I did, and was given a tracking number stating that my product had been shipparrived, out of the "pieces" I should have received, AND what they have charged me for-I got itemAfter reading all of these stories I'm pretty sure I will never receive the rest of my purchase or my moneyDo yourself a favNOT do any kind of business with this shady company-complete rip off and scam!
I have several orders , that I paid for with choxi going back to april 2016, and have not received the ones missing , the orders said active , but nothing delivered,,, sent an email about this, they gave me a lame excuse, about a tracking number, I said no tracking number , cause it was not sent, still said active, now since 0ctober [redacted] ,the choxi web site , seems to be gone and I no longer getting emails on productsI just want my money back any ideas how I can resolve thisthanks
Dear [redacted] ***,I would be more than happy to process a full refund for these items once a police report has been filed on the theft If they are unwilling to send an officer to your residence you may need to visit the police station to file the report.Regards,***
Dear [redacted] , On January **, a refund in the amount of $was issued to your account for the "Stylish Printed Poncho - Assorted Colors" 0pt;"> A refund in the amount of $cannot be issued for the "Comfy Cotton Cropped Drawstring Lounge Pants - Assorted Colors" because you returned this item with the above product to a different vendorWe tried to contact the vendor to see if they received the product, but they said they did notSince proper procedure was not followed by sending a proper RMA to each respective vendor, and the product was not received by the vendor, a refund cannot be issued Best, ***
Dear [redacted] , The tracking number you provided (please see below for a copy) is invalid and does not show any movement, only that the label was generatedIf there was a mistake, please provide the correct tracking number showing that the package was delivered to the vendor and I will issue a full refundIf there is no tracking confirming that the product was returned, I cannot issue a refund [redacted] Best, [redacted]
Like so many others I see here I too have had the worst experience ever with this companyI placed an order on June **, for two items After four weeks I contacted customer service to find out where my order was From their scripted answer this is what I was told: " [redacted] weeks later I still don't have the merchandise and they stopped answering my requests for information until I threatened to get the Revdex.com involved I was offered the chance to continue my wait or cancel my order I opted to cancel my order but specifically requested a REFUND, NOT a store credit Today I received an email from customer service stating that my order had been cancelled and that a STORE CREDIT had be added to my account!!! Seriously! This is the worst customer service experience I have ever had and I worked in retail!!! Never! Ever! Ever order from this company It should be forced to close
I've been waiting over two months for an order nowYou know what I got in response to my numerous inquiries? Once they finally started responding, I received conflicting information, robots customer service that ignore any request for compensation or to speak with management, and after even more emails from me, a $credit (how generous) I should also point out that I'm a VIP memberIf that's how they treat VIPs I can't even imagine how they treat other customersI still have no information and a $credit that is basically no good cause it's $Every other email states it either can't be fulfilled or that it's on it's way so no one actually knowsWhat I do know is that they are very quick to blame the manufacturers instead of taking any sort of responsibility and have zero empathyI've been a long time customer even before the new branding and they simply don't careI used to love this company but it just keeps getting worse and worse
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: Despite the company's policy, this product (a set of bedsheets) was defectiveThe defect didn't become obvious until the sheets were washed once, which was after their stated two week return windowGiven that these sheets were defective, their return policy is unreasonableTheir offer of $on a future purchase is unacceptable because we have no intention of shopping with this vendor again In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I placed an order with Choix about a month ago and have not received my item even though they billed my credit card I tried to contact customer service and they are closed not matter what time of the day I call I also emailed and have not received a follow up I would not recommend purchasing items from this company
On December [redacted] I placed an order for Christmas Presents for my sonThe money was removed from my bank account that same dayOn the [redacted] of December I contacted Choxi to let them know I was concerned about shipment as I had yet to receive an email of my order being shippedReceived this reply: Jean (choxi) Dec **, 12:PM [redacted] Then on the [redacted] I started getting anxious, emailed them again and got this: Jean (choxi) Dec **, 10:AM Hello [redacted] SAME DAY received my order shipped email!!! En Route En route to [redacted] eCommerce Distribution Center Mon, December **, at 5:PM UNITED STATES Estimated Delivery Dec **, From: [redacted] To: [redacted] Activity Dec **, 5: PM CST En route to [redacted] eCommerce Distribution Center 5: PM CST Electronic Notification Received: Your order has been processed and tracking will be updated soon Great Right!?!? BUT notice delivery date!!! December [redacted] So within this order shipped notification email is a link to track the delivery through ***...problem is...in clicking that link I get this: [redacted] Tracking Have questions? We're here to help Image of an envelope outlined in blue.Get Easy Tracking Updates › Sign up for My *** Tracking Number: (I excluded the tracking number from this post) Image of a progress bar displaying error status error The [redacted] could not locate the tracking information for your requestPlease verify your tracking number and try again later So I emailed them again, and included this new bit of important information, my order has shipped so why is [redacted] saying the tracking number I was given by CHOXI doesn't exist? I also once again quoted their policy of " Rest assured, we guarantee that orders placed by December [redacted] will be delivered by Thursday, December **, or we’ll refund your money." Got this response: Jean (choxi) Dec **, 6:PM [redacted] with Customer Care Notice that the date is Christmas Day, I got my ORDER SHIPPED email on [redacted] of DecemberNow in the 12/ [redacted] email response, they clearly know my ORDER was not shipped and have launched yet ANOTHER investigationAnd now I will have to wait another DAYS In the meantime: I get another response: Joseph S. (choxi) Dec **, 7:PM Hello [redacted] ***" and stated I do NOT want the ORDER just my money back, I know they will ship it whenever and give me a difficult time in getting a refund as well as charge me for returning itSTEER SO VERY VERY FAR FROM THIS COMPANY My last email was this: Monday, [redacted] December 2015, 10:**AM -05:0 This is itI want my money RETURNED to my Account IMMEDIATELY!!!!!! I DO NOT WANT THE PRODUCTS, [redacted] site states the TRACKING NUMBER DOES NOT EXSIST, got an email from your company with the link to ***, when I clicked on the link taking me to the [redacted] site it states the tracking number does not EXIST AS PER YOUR REPLY: Rest assured, we guarantee that orders placed by December [redacted] will be delivered by Wednesday, December **, or we’ll REFUND your money I ORDERED DECEMBER [redacted] AND IT IS NOW DECEMBER ***YOU WILL REFUND MY MONEY FOR MY ORDER.DO NOT TRY TO SEND PRODUCTS AS YOU STATED, I ORDERED BEFORE DECEMBER [redacted] AND DID NOT RECEIVE MY ORDER BY DECEMBER [redacted] SO I am due a REFUNDGIVE ME MY MONEY BACK You will NOT continue to ship my order..as per stated I am DUE a refund of my money paid as I ordered before the [redacted] and have yet to get my orderI NO LONGER WANT MY ORDER, I WANT THE MONEY I PAID BACK IN MY BANK ACCT
I put order for Home Basics Heavy-Duty 4-Tier Wire Shelving - Assorted Colors on June **, 2016.They charged my credit card immediately but it's been more then a month and I have not received the item yetAfter calling them 2-times and wasting my around 2-hours they told me that they will not be able to ship this item because they do not have this in their inventory Is it this great?
TERRIBLEI've used them a few times in the past before and they had good prices but lengthy shipping timesMy past order was placed over a month agoThey told me "10-14" working daysIt's been over working days and still no sign of my order shippingI contacted them after working day 14, they told me "we are doing everything we can to ensure your order is being shipped directly to youWe will contact you as soon as we have any updates." A week went by and nothing, so I contacted them again after working day and guess what, they gave me the same EXACT responseI waited another week and on working day number (mind you this has been over a month actually not counting "working days"), they told me the same thingHORRIBLE serviceThen as I ask for a initially ask for a refund and say that I would like my money back, they CREDIT me my money to their siteWHY ON EARTH would I want to buy something from them again?? I specifically said that I wanted my money backThen they tell me they will offer me an 10% of my total bill as credits or I can just have my money returnedWELL, I initially asked for my money back not a credit so what do you think? Needless to say I will NEVER buy from this online site again [redacted] will be my only means of internet shopping for miscitems
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] All appropriate information has been provided to this business and on multiple occasionsEvery time I get the same responsesThe requested information has been sent one last time, but I refuse to continue to get the "run around" In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] , The product you purchased clearly states that the item is refurbished and has a day warrantyPlease see the link below for confirmationYour initial order was placed on __ and confirmed delivered on December **, Please see the confirmation link belowYou first contacted customer service about "noticing the refurbished sticker" on the product on January **, 2014, outside of our return policyI apologize, but this product is not eligible for a refund [redacted] Best, ***
Worst customer service ever! I ordered a children's laptop when it arrived it was missing a piece I contacted choxi right away and requested the part be sent After two weeks of back and forth with customer service they inform me that the piece can not be sent The touch function does not work without the part that is missing It is three days before Christmas so I felt a partial refund would be the best option They offered me a $credit! I am planning to return it, but after reading other reviews it doesn't sound likely that my money will be refunded even once the item is returned I will never again purchase form this company, and would advise others not to either
Dear [redacted] , 0in 0in 0pt;"> The Portable LED Dancing Speakers ($for the item and $for shipping) were purchased using nomorerack $worth of credits and you only paid $for the shippingOnce the item was received by the vendor, a refund in the amount of $was issued to your account on February **, Best, **
I made an online purchase on for $ I authorized Choxi to take $from my Debit Card I have not heard from them pertaining to my order I called them Monday, @ 2:PM & the recorded message said, the office is closed today & will reopen on Monday morning @ AM EST This is the 2nd time this year that I've had this experience with Choxi When they were No More Rack, there was never a problem with receiving my orders When I contacted them earlier this year, they eventually told me that the item I ordered was not available; they refunded my money & gave me a $credit (I think it was $20, may have been more) on my account I often order online from different companies & I have never experienced such poor customer service There's no way to even track my order, because when I go to the website, it doesn't show an order pending People need to know that Choxi does not provide the excellent customer service that No More Rack did
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That is exactly what we are trying to doBut Choxi has been unreachable so we thought we should inform/share with Revdex.com and others that search up information on Revdex.com, what we are experiencingOnce Choxi has made an effort to resolve our case we would gladly close and remove this complaint instantlyLooking forward to having our issue resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
I placed an order with them on June [redacted] of this yearIt is now august [redacted] and I have yet to receive even a shipping confirmation! I have contacted the company four times asking where my order is and why is has not been shipped yetWhen I placed the order nothing was said about back orders or anything of the kind that would delay my order, yet here I am no product no shipping confirmation! Everytime I contact customer support about my issue I receive an automated reply asking me to be patient and it will be shipped out as soon as possible....I am out of patience! I have asked them to refund my money so I can make my purchase elsewhere and have received no responseAt this point I feel like they took my money !! This site is awful! I told them I would not be shopping with them anymore and they proceeded to send me a coupon for free shipping what good is free shipping if a product never ships! I honestly feel scammed!
I wish I would have done my homework on this company before ordering from themI ordered from Nomorerack several times in the past with no problemsCHOXI is now the current company and I purchased a "piece bedding set" and was charged for the purchase within minutes of placing my orderI placed the order on 9-*-15, days later (I waited for weeks, as it is stated to "allow to days for shipping") and then placed a callWas basically read a "script" of what to say if someone calls with a complaint and that I would "get an email within hours" regarding the status of my purchase BUT, if not, "call back in days"So I did, and was given a tracking number stating that my product had been shipparrived, out of the "pieces" I should have received, AND what they have charged me for-I got itemAfter reading all of these stories I'm pretty sure I will never receive the rest of my purchase or my moneyDo yourself a favNOT do any kind of business with this shady company-complete rip off and scam!
I have several orders , that I paid for with choxi going back to april 2016, and have not received the ones missing , the orders said active , but nothing delivered,,, sent an email about this, they gave me a lame excuse, about a tracking number, I said no tracking number , cause it was not sent, still said active, now since 0ctober [redacted] ,the choxi web site , seems to be gone and I no longer getting emails on productsI just want my money back any ideas how I can resolve thisthanks
Dear [redacted] ***,I would be more than happy to process a full refund for these items once a police report has been filed on the theft If they are unwilling to send an officer to your residence you may need to visit the police station to file the report.Regards,***
Dear [redacted] , On January **, a refund in the amount of $was issued to your account for the "Stylish Printed Poncho - Assorted Colors" 0pt;"> A refund in the amount of $cannot be issued for the "Comfy Cotton Cropped Drawstring Lounge Pants - Assorted Colors" because you returned this item with the above product to a different vendorWe tried to contact the vendor to see if they received the product, but they said they did notSince proper procedure was not followed by sending a proper RMA to each respective vendor, and the product was not received by the vendor, a refund cannot be issued Best, ***
Dear [redacted] , The tracking number you provided (please see below for a copy) is invalid and does not show any movement, only that the label was generatedIf there was a mistake, please provide the correct tracking number showing that the package was delivered to the vendor and I will issue a full refundIf there is no tracking confirming that the product was returned, I cannot issue a refund [redacted] Best, [redacted]
Like so many others I see here I too have had the worst experience ever with this companyI placed an order on June **, for two items After four weeks I contacted customer service to find out where my order was From their scripted answer this is what I was told: " [redacted] weeks later I still don't have the merchandise and they stopped answering my requests for information until I threatened to get the Revdex.com involved I was offered the chance to continue my wait or cancel my order I opted to cancel my order but specifically requested a REFUND, NOT a store credit Today I received an email from customer service stating that my order had been cancelled and that a STORE CREDIT had be added to my account!!! Seriously! This is the worst customer service experience I have ever had and I worked in retail!!! Never! Ever! Ever order from this company It should be forced to close
I've been waiting over two months for an order nowYou know what I got in response to my numerous inquiries? Once they finally started responding, I received conflicting information, robots customer service that ignore any request for compensation or to speak with management, and after even more emails from me, a $credit (how generous) I should also point out that I'm a VIP memberIf that's how they treat VIPs I can't even imagine how they treat other customersI still have no information and a $credit that is basically no good cause it's $Every other email states it either can't be fulfilled or that it's on it's way so no one actually knowsWhat I do know is that they are very quick to blame the manufacturers instead of taking any sort of responsibility and have zero empathyI've been a long time customer even before the new branding and they simply don't careI used to love this company but it just keeps getting worse and worse
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: Despite the company's policy, this product (a set of bedsheets) was defectiveThe defect didn't become obvious until the sheets were washed once, which was after their stated two week return windowGiven that these sheets were defective, their return policy is unreasonableTheir offer of $on a future purchase is unacceptable because we have no intention of shopping with this vendor again In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I placed an order with Choix about a month ago and have not received my item even though they billed my credit card I tried to contact customer service and they are closed not matter what time of the day I call I also emailed and have not received a follow up I would not recommend purchasing items from this company
On December [redacted] I placed an order for Christmas Presents for my sonThe money was removed from my bank account that same dayOn the [redacted] of December I contacted Choxi to let them know I was concerned about shipment as I had yet to receive an email of my order being shippedReceived this reply: Jean (choxi) Dec **, 12:PM [redacted] Then on the [redacted] I started getting anxious, emailed them again and got this: Jean (choxi) Dec **, 10:AM Hello [redacted] SAME DAY received my order shipped email!!! En Route En route to [redacted] eCommerce Distribution Center Mon, December **, at 5:PM UNITED STATES Estimated Delivery Dec **, From: [redacted] To: [redacted] Activity Dec **, 5: PM CST En route to [redacted] eCommerce Distribution Center 5: PM CST Electronic Notification Received: Your order has been processed and tracking will be updated soon Great Right!?!? BUT notice delivery date!!! December [redacted] So within this order shipped notification email is a link to track the delivery through ***...problem is...in clicking that link I get this: [redacted] Tracking Have questions? We're here to help Image of an envelope outlined in blue.Get Easy Tracking Updates › Sign up for My *** Tracking Number: (I excluded the tracking number from this post) Image of a progress bar displaying error status error The [redacted] could not locate the tracking information for your requestPlease verify your tracking number and try again later So I emailed them again, and included this new bit of important information, my order has shipped so why is [redacted] saying the tracking number I was given by CHOXI doesn't exist? I also once again quoted their policy of " Rest assured, we guarantee that orders placed by December [redacted] will be delivered by Thursday, December **, or we’ll refund your money." Got this response: Jean (choxi) Dec **, 6:PM [redacted] with Customer Care Notice that the date is Christmas Day, I got my ORDER SHIPPED email on [redacted] of DecemberNow in the 12/ [redacted] email response, they clearly know my ORDER was not shipped and have launched yet ANOTHER investigationAnd now I will have to wait another DAYS In the meantime: I get another response: Joseph S. (choxi) Dec **, 7:PM Hello [redacted] ***" and stated I do NOT want the ORDER just my money back, I know they will ship it whenever and give me a difficult time in getting a refund as well as charge me for returning itSTEER SO VERY VERY FAR FROM THIS COMPANY My last email was this: Monday, [redacted] December 2015, 10:**AM -05:0 This is itI want my money RETURNED to my Account IMMEDIATELY!!!!!! I DO NOT WANT THE PRODUCTS, [redacted] site states the TRACKING NUMBER DOES NOT EXSIST, got an email from your company with the link to ***, when I clicked on the link taking me to the [redacted] site it states the tracking number does not EXIST AS PER YOUR REPLY: Rest assured, we guarantee that orders placed by December [redacted] will be delivered by Wednesday, December **, or we’ll REFUND your money I ORDERED DECEMBER [redacted] AND IT IS NOW DECEMBER ***YOU WILL REFUND MY MONEY FOR MY ORDER.DO NOT TRY TO SEND PRODUCTS AS YOU STATED, I ORDERED BEFORE DECEMBER [redacted] AND DID NOT RECEIVE MY ORDER BY DECEMBER [redacted] SO I am due a REFUNDGIVE ME MY MONEY BACK You will NOT continue to ship my order..as per stated I am DUE a refund of my money paid as I ordered before the [redacted] and have yet to get my orderI NO LONGER WANT MY ORDER, I WANT THE MONEY I PAID BACK IN MY BANK ACCT
I put order for Home Basics Heavy-Duty 4-Tier Wire Shelving - Assorted Colors on June **, 2016.They charged my credit card immediately but it's been more then a month and I have not received the item yetAfter calling them 2-times and wasting my around 2-hours they told me that they will not be able to ship this item because they do not have this in their inventory Is it this great?
TERRIBLEI've used them a few times in the past before and they had good prices but lengthy shipping timesMy past order was placed over a month agoThey told me "10-14" working daysIt's been over working days and still no sign of my order shippingI contacted them after working day 14, they told me "we are doing everything we can to ensure your order is being shipped directly to youWe will contact you as soon as we have any updates." A week went by and nothing, so I contacted them again after working day and guess what, they gave me the same EXACT responseI waited another week and on working day number (mind you this has been over a month actually not counting "working days"), they told me the same thingHORRIBLE serviceThen as I ask for a initially ask for a refund and say that I would like my money back, they CREDIT me my money to their siteWHY ON EARTH would I want to buy something from them again?? I specifically said that I wanted my money backThen they tell me they will offer me an 10% of my total bill as credits or I can just have my money returnedWELL, I initially asked for my money back not a credit so what do you think? Needless to say I will NEVER buy from this online site again [redacted] will be my only means of internet shopping for miscitems
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] All appropriate information has been provided to this business and on multiple occasionsEvery time I get the same responsesThe requested information has been sent one last time, but I refuse to continue to get the "run around" In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] , The product you purchased clearly states that the item is refurbished and has a day warrantyPlease see the link below for confirmationYour initial order was placed on __ and confirmed delivered on December **, Please see the confirmation link belowYou first contacted customer service about "noticing the refurbished sticker" on the product on January **, 2014, outside of our return policyI apologize, but this product is not eligible for a refund [redacted] Best, ***
It was very good and I love it so mach when it was nomorerack, since it chage to choxi things are no more rhe same
Worst customer service ever! I ordered a children's laptop when it arrived it was missing a piece I contacted choxi right away and requested the part be sent After two weeks of back and forth with customer service they inform me that the piece can not be sent The touch function does not work without the part that is missing It is three days before Christmas so I felt a partial refund would be the best option They offered me a $credit! I am planning to return it, but after reading other reviews it doesn't sound likely that my money will be refunded even once the item is returned I will never again purchase form this company, and would advise others not to either
Dear [redacted] , 0in 0in 0pt;"> The Portable LED Dancing Speakers ($for the item and $for shipping) were purchased using nomorerack $worth of credits and you only paid $for the shippingOnce the item was received by the vendor, a refund in the amount of $was issued to your account on February **, Best, **
I made an online purchase on for $ I authorized Choxi to take $from my Debit Card I have not heard from them pertaining to my order I called them Monday, @ 2:PM & the recorded message said, the office is closed today & will reopen on Monday morning @ AM EST This is the 2nd time this year that I've had this experience with Choxi When they were No More Rack, there was never a problem with receiving my orders When I contacted them earlier this year, they eventually told me that the item I ordered was not available; they refunded my money & gave me a $credit (I think it was $20, may have been more) on my account I often order online from different companies & I have never experienced such poor customer service There's no way to even track my order, because when I go to the website, it doesn't show an order pending People need to know that Choxi does not provide the excellent customer service that No More Rack did
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That is exactly what we are trying to doBut Choxi has been unreachable so we thought we should inform/share with Revdex.com and others that search up information on Revdex.com, what we are experiencingOnce Choxi has made an effort to resolve our case we would gladly close and remove this complaint instantlyLooking forward to having our issue resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **