I ordered from this company on May [redacted] and have yet to receive any information regarding my orderThey ran and charged my credit card that same day and all I received was a confirmation numberI have ordered from this company before with no issues and received my order in about weeksEvery time I request information they send me a email with what looks like a standard issue about my order
Dear [redacted] ,I'm very sorry that your order was cancelled When your order was cancelled the deal page should have been deactivated at the same time Unfortunately, any orders made after that point were also cancelled I see that the previous customer service agent provided you with a $refund for you inconvenience you experienced and I have added an additional $ If there is anything else I can do to assist you, please just let me know.Regards,***
[redacted] , Your account was set to fraudulent due to suspicious activityThere was conflicting information provided with the order address, delivery and biliingDue to the high purchase price, the items were refunded and you were advised to work with customer service to prove the validity of your accountOn February **, a refund in the amount of $was posted to the card used for the purchasePlease see the transaction number for confirmation: Refund Transaction ID [redacted] $ Best, ***
I placed an order for items with Choxi on August *** I never really received the tracking info they were supposed to provide and finally after calling in on Sept [redacted] receiver two of the three items They lured me in this time with a $off $coupon The customer help link was basically useless and I never did get the Faith Hill Perfume I ordered back in august As other people said their site seems dead and luckily I'm only out the $for one productThe were up till this order and were n=much better when they were No More Rack.COM I notified my Credit Card Company and they put their Fraud Deptin charge of trying to track down the owners of Choxi The one time I did get in touch with their customer service department was back in Sept and they were definitely not professional or polite Since then and before I called my credit card company they never answered their phones or E-mails which I sent them
Hello Complaints, Unicode", sans-serif;">We would like to take this opportunity to thank you for your business, loyalty, and patience while Choxi.com has gone through a transition periodWe are happy to report that Choxi.com is now under new ManagementAs a new management team, we are diligently working to clear the backlog of inquiries and shipmentsThis process will take a while; with more customer service agents coming back online each day and working day and night to get back on track, we will once again have the capacity to address each customer on a timely basis and we anticipate being full operational within the next daysWithin this time frame (and as soon as possible) you will be updated on the exact status of your order(s)We are working extremely hard with our suppliers to fulfill all orders as soon as possibleOur goal is to fulfill all outstanding orders within the next days, but because of the number of suppliers involved, it may take up to daysOnce your order has processed and is ready to ship, tracking information will be emailed as normalIf you are expecting a refund, we expect that to be fully processed within the next days as wellWe've made significant changes at Choxi and we plan to be your favorite online shopping site again and once again, thank you for your patienceWe sincerely apologize for not being able to respond to your inquiries on a timely basis prior to these changesIf your inquiry has not been addressed as of today, we ask that you send another email (or simply reply to this one) so that our customer service team can assist you right awayThank you again for your business, loyalty and patience and we look forward to continuing to provide you with the products that keep you returning to our website oftenSincerely, Choxi.com management [redacted] Everything you love for less
I shopped with Choxi.com quite often, but the last time I never got my order so I was had a large credit on my account and now Choxi.com no longer exists?? I am really mad about this because I had over $in credit
I ordered items from Choxi.com weeks ago and still have not received it I checked my account it says still processing I called their number during their regular business hours EST and I got a voicemail saying that their office was closed and to call back during regular business hours??? WTH??? So I left a voicemail, emailed them twice and until now two days later still no response from their Customer Care
Do Not shop with choxiI ordered three sets of bamboo sheets from themTheir site says shipping takes to daysI waited a month with no contact from themI contacted their customer service and they either wouldn't answer my questions or said that they didn't have any informationWe went back and forth via e-mail for over a weekThey wouldn't refund my money and they never offered anything to change my experience with them except for free shipping ($2.00) off my next orderHorrible company, horrible experienceWill Never shop with them again
This is really a horrible businessI have finally learned my lessonI didn't really have any real issues when they were 'nomorerack.com' If you get your merchandise within days of your order, consider yourself luckyIf you don't, then you will never see it and you will never receive a reply from any method of communication you attemptForget about calling You will have to dispute the charge through your credit card companyI won't ever recommend this business to anyoneOnce I clear up this mess from my last order, I hope to never hear from them again
I have ordered times in August -Order # [redacted] and Order # [redacted] I also have a credit of $ The total of the orders not received is $ I have emailed them several times I have tried calling them only to be told by a recording that the office is not open I have noticed there are several customers in the same position
Dear [redacted] ,Can you please provide the order number for the order made with nomorerack.com or the email address on the account which made the purchase? Once I have this information I would be more than happy to look into this issue for you.Regards,***
[redacted] Dear [redacted] , I'm sorry to hear that you were not satisfied with the bag you received We take claims of counterfeit items very seriously at nomorerack.com Before we can take any action though we do need to have some documentation that the item is not authentic first Please provide some documentation proving the item is fake and I would be more than happy to assist you with this concern Regards, ***
Dear [redacted] , I'm very sorry that this item does seem to have shipped out a few days late We do advise that items will be shipped out within to days and this item was shipped after days (on April ***) According to the tracking information, this item was delivered to you on May *** If there is anything else I can assist you with, please just let me know Regards, ***
The service was much better when they were "No More Rack" They do not ship promptly If they do not have the item that you purchased, they issue an account credit and not a refund I will never purchase from them again I am on my third order from my account credit and days later, the item still has not shipped and the only reply from "customer service" is it takes 2-weeks to ship Stay away from Choxi if you want prompt shipping or decent service
They never fulfill your order they send you an email statingstating they are not able to ecen though they took your mo ey already then they give you store credit just to go through the same [redacted] again and they never ship this company is a rip-off it needs to be investigated and shut down better yet let's file a class action
I placed separate orders over a month ago and I still haven't received my productsI've sent emails and they state that they will contact you within hoursI'm still waitingNo matter when you call they are closedI JUST WANT MY MONEY BACK!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I should not have to pay return shipping on a product that was sent to me that should not have been In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I ordered from this company on May [redacted] and have yet to receive any information regarding my orderThey ran and charged my credit card that same day and all I received was a confirmation numberI have ordered from this company before with no issues and received my order in about weeksEvery time I request information they send me a email with what looks like a standard issue about my order
Dear [redacted] ,I'm very sorry that your order was cancelled When your order was cancelled the deal page should have been deactivated at the same time Unfortunately, any orders made after that point were also cancelled I see that the previous customer service agent provided you with a $refund for you inconvenience you experienced and I have added an additional $ If there is anything else I can do to assist you, please just let me know.Regards,***
[redacted] , Your account was set to fraudulent due to suspicious activityThere was conflicting information provided with the order address, delivery and biliingDue to the high purchase price, the items were refunded and you were advised to work with customer service to prove the validity of your accountOn February **, a refund in the amount of $was posted to the card used for the purchasePlease see the transaction number for confirmation: Refund Transaction ID [redacted] $ Best, ***
I placed an order for items with Choxi on August *** I never really received the tracking info they were supposed to provide and finally after calling in on Sept [redacted] receiver two of the three items They lured me in this time with a $off $coupon The customer help link was basically useless and I never did get the Faith Hill Perfume I ordered back in august As other people said their site seems dead and luckily I'm only out the $for one productThe were up till this order and were n=much better when they were No More Rack.COM I notified my Credit Card Company and they put their Fraud Deptin charge of trying to track down the owners of Choxi The one time I did get in touch with their customer service department was back in Sept and they were definitely not professional or polite Since then and before I called my credit card company they never answered their phones or E-mails which I sent them
Hello Complaints, Unicode", sans-serif;">We would like to take this opportunity to thank you for your business, loyalty, and patience while Choxi.com has gone through a transition periodWe are happy to report that Choxi.com is now under new ManagementAs a new management team, we are diligently working to clear the backlog of inquiries and shipmentsThis process will take a while; with more customer service agents coming back online each day and working day and night to get back on track, we will once again have the capacity to address each customer on a timely basis and we anticipate being full operational within the next daysWithin this time frame (and as soon as possible) you will be updated on the exact status of your order(s)We are working extremely hard with our suppliers to fulfill all orders as soon as possibleOur goal is to fulfill all outstanding orders within the next days, but because of the number of suppliers involved, it may take up to daysOnce your order has processed and is ready to ship, tracking information will be emailed as normalIf you are expecting a refund, we expect that to be fully processed within the next days as wellWe've made significant changes at Choxi and we plan to be your favorite online shopping site again and once again, thank you for your patienceWe sincerely apologize for not being able to respond to your inquiries on a timely basis prior to these changesIf your inquiry has not been addressed as of today, we ask that you send another email (or simply reply to this one) so that our customer service team can assist you right awayThank you again for your business, loyalty and patience and we look forward to continuing to provide you with the products that keep you returning to our website oftenSincerely, Choxi.com management [redacted] Everything you love for less
I shopped with Choxi.com quite often, but the last time I never got my order so I was had a large credit on my account and now Choxi.com no longer exists?? I am really mad about this because I had over $in credit
[redacted] Please provide the order number associated with the complaint so I may better assist youThank you Best, ***
I ordered items from Choxi.com weeks ago and still have not received it I checked my account it says still processing I called their number during their regular business hours EST and I got a voicemail saying that their office was closed and to call back during regular business hours??? WTH??? So I left a voicemail, emailed them twice and until now two days later still no response from their Customer Care
Do Not shop with choxiI ordered three sets of bamboo sheets from themTheir site says shipping takes to daysI waited a month with no contact from themI contacted their customer service and they either wouldn't answer my questions or said that they didn't have any informationWe went back and forth via e-mail for over a weekThey wouldn't refund my money and they never offered anything to change my experience with them except for free shipping ($2.00) off my next orderHorrible company, horrible experienceWill Never shop with them again
This is really a horrible businessI have finally learned my lessonI didn't really have any real issues when they were 'nomorerack.com' If you get your merchandise within days of your order, consider yourself luckyIf you don't, then you will never see it and you will never receive a reply from any method of communication you attemptForget about calling You will have to dispute the charge through your credit card companyI won't ever recommend this business to anyoneOnce I clear up this mess from my last order, I hope to never hear from them again
I have ordered times in August -Order # [redacted] and Order # [redacted] I also have a credit of $ The total of the orders not received is $ I have emailed them several times I have tried calling them only to be told by a recording that the office is not open I have noticed there are several customers in the same position
Dear [redacted] ,Can you please provide the order number for the order made with nomorerack.com or the email address on the account which made the purchase? Once I have this information I would be more than happy to look into this issue for you.Regards,***
[redacted] Dear [redacted] , I'm sorry to hear that you were not satisfied with the bag you received We take claims of counterfeit items very seriously at nomorerack.com Before we can take any action though we do need to have some documentation that the item is not authentic first Please provide some documentation proving the item is fake and I would be more than happy to assist you with this concern Regards, ***
Dear [redacted] , I'm very sorry that this item does seem to have shipped out a few days late We do advise that items will be shipped out within to days and this item was shipped after days (on April ***) According to the tracking information, this item was delivered to you on May *** If there is anything else I can assist you with, please just let me know Regards, ***
The service was much better when they were "No More Rack" They do not ship promptly If they do not have the item that you purchased, they issue an account credit and not a refund I will never purchase from them again I am on my third order from my account credit and days later, the item still has not shipped and the only reply from "customer service" is it takes 2-weeks to ship Stay away from Choxi if you want prompt shipping or decent service
The refund was issued in the amount of $39, $for the item as well as $for the shipping
They never fulfill your order they send you an email statingstating they are not able to ecen though they took your mo ey already then they give you store credit just to go through the same [redacted] again and they never ship this company is a rip-off it needs to be investigated and shut down better yet let's file a class action
I placed separate orders over a month ago and I still haven't received my productsI've sent emails and they state that they will contact you within hoursI'm still waitingNo matter when you call they are closedI JUST WANT MY MONEY BACK!
I keep getting Choxi emails ever after unsubscribing numoerous times I am not sure how my email address hot on their mail list
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I should not have to pay return shipping on a product that was sent to me that should not have been In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]