[redacted] , Your account was set to fraudulent due to suspicious activityThere was conflicting information provided with the order address, delivery and biliingDue to the high purchase price, the items were refunded and you were advised to work with customer service to prove the validity of your accountOn February **, a refund in the amount of $was posted to the card used for the purchasePlease see the transaction number for confirmation: Refund Transaction ID [redacted] $ Best, ***
[redacted] , I apologize, but the product is a final sale item and is therefore ineligible for a returnThe product is covered under a manufacterer warranty, please contact them for further assistance Please call or fill out your information at [redacted] for assistanceToll free number is ###-###-####Open M_F, 9:30am-6pm EST Best, [redacted]
Dear [redacted] , Please email [redacted] the order number, a brief summary of your complaint, the name and email address associated with your pay pal account and I will refund you $19. Due to the length of time that has passed from the initial order, I cannot return funds to the original form of payment. Best, ***
Dear [redacted] ,I'm very sorry that your order was cancelled When your order was cancelled the deal page should have been deactivated at the same time Unfortunately, any orders made after that point were also cancelled I see that the previous customer service agent provided you with a $refund for you inconvenience you experienced and I have added an additional $ If there is anything else I can do to assist you, please just let me know.Regards,***
Hello Complaints, Unicode", sans-serif;">We would like to take this opportunity to thank you for your business, loyalty, and patience while Choxi.com has gone through a transition periodWe are happy to report that Choxi.com is now under new ManagementAs a new management team, we are diligently working to clear the backlog of inquiries and shipmentsThis process will take a while; with more customer service agents coming back online each day and working day and night to get back on track, we will once again have the capacity to address each customer on a timely basis and we anticipate being full operational within the next daysWithin this time frame (and as soon as possible) you will be updated on the exact status of your order(s)We are working extremely hard with our suppliers to fulfill all orders as soon as possibleOur goal is to fulfill all outstanding orders within the next days, but because of the number of suppliers involved, it may take up to daysOnce your order has processed and is ready to ship, tracking information will be emailed as normalIf you are expecting a refund, we expect that to be fully processed within the next days as wellWe've made significant changes at Choxi and we plan to be your favorite online shopping site again and once again, thank you for your patienceWe sincerely apologize for not being able to respond to your inquiries on a timely basis prior to these changesIf your inquiry has not been addressed as of today, we ask that you send another email (or simply reply to this one) so that our customer service team can assist you right awayThank you again for your business, loyalty and patience and we look forward to continuing to provide you with the products that keep you returning to our website oftenSincerely, Choxi.com management [redacted] Everything you love for less
Do Not shop with choxiI ordered three sets of bamboo sheets from themTheir site says shipping takes to daysI waited a month with no contact from themI contacted their customer service and they either wouldn't answer my questions or said that they didn't have any informationWe went back and forth via e-mail for over a weekThey wouldn't refund my money and they never offered anything to change my experience with them except for free shipping ($2.00) off my next orderHorrible company, horrible experienceWill Never shop with them again
I shopped with Choxi.com quite often, but the last time I never got my order so I was had a large credit on my account and now Choxi.com no longer exists?? I am really mad about this because I had over $in credit
I ordered items from Choxi.com weeks ago and still have not received it I checked my account it says still processing I called their number during their regular business hours EST and I got a voicemail saying that their office was closed and to call back during regular business hours??? WTH??? So I left a voicemail, emailed them twice and until now two days later still no response from their Customer Care
I placed separate orders over a month ago and I still haven't received my productsI've sent emails and they state that they will contact you within hoursI'm still waitingNo matter when you call they are closedI JUST WANT MY MONEY BACK!
Dear [redacted] , I'm very sorry that this item does seem to have shipped out a few days late We do advise that items will be shipped out within to days and this item was shipped after days (on April ***) According to the tracking information, this item was delivered to you on May *** If there is anything else I can assist you with, please just let me know Regards, ***
This is really a horrible businessI have finally learned my lessonI didn't really have any real issues when they were 'nomorerack.com' If you get your merchandise within days of your order, consider yourself luckyIf you don't, then you will never see it and you will never receive a reply from any method of communication you attemptForget about calling You will have to dispute the charge through your credit card companyI won't ever recommend this business to anyoneOnce I clear up this mess from my last order, I hope to never hear from them again
[redacted] Dear [redacted] , I'm sorry to hear that you were not satisfied with the bag you received We take claims of counterfeit items very seriously at nomorerack.com Before we can take any action though we do need to have some documentation that the item is not authentic first Please provide some documentation proving the item is fake and I would be more than happy to assist you with this concern Regards, ***
Dear [redacted] ,Can you please provide the order number for the order made with nomorerack.com or the email address on the account which made the purchase? Once I have this information I would be more than happy to look into this issue for you.Regards,***
I have ordered times in August -Order # [redacted] and Order # [redacted] I also have a credit of $ The total of the orders not received is $ I have emailed them several times I have tried calling them only to be told by a recording that the office is not open I have noticed there are several customers in the same position
They never fulfill your order they send you an email statingstating they are not able to ecen though they took your mo ey already then they give you store credit just to go through the same [redacted] again and they never ship this company is a rip-off it needs to be investigated and shut down better yet let's file a class action
The service was much better when they were "No More Rack" They do not ship promptly If they do not have the item that you purchased, they issue an account credit and not a refund I will never purchase from them again I am on my third order from my account credit and days later, the item still has not shipped and the only reply from "customer service" is it takes 2-weeks to ship Stay away from Choxi if you want prompt shipping or decent service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I should not have to pay return shipping on a product that was sent to me that should not have been In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I placed an order with them on June [redacted] of this yearIt is now august [redacted] and I have yet to receive even a shipping confirmation! I have contacted the company four times asking where my order is and why is has not been shipped yetWhen I placed the order nothing was said about back orders or anything of the kind that would delay my order, yet here I am no product no shipping confirmation! Everytime I contact customer support about my issue I receive an automated reply asking me to be patient and it will be shipped out as soon as possible....I am out of patience! I have asked them to refund my money so I can make my purchase elsewhere and have received no responseAt this point I feel like they took my money !! This site is awful! I told them I would not be shopping with them anymore and they proceeded to send me a coupon for free shipping what good is free shipping if a product never ships! I honestly feel scammed!
[redacted] , Your account was set to fraudulent due to suspicious activityThere was conflicting information provided with the order address, delivery and biliingDue to the high purchase price, the items were refunded and you were advised to work with customer service to prove the validity of your accountOn February **, a refund in the amount of $was posted to the card used for the purchasePlease see the transaction number for confirmation: Refund Transaction ID [redacted] $ Best, ***
[redacted] , I apologize, but the product is a final sale item and is therefore ineligible for a returnThe product is covered under a manufacterer warranty, please contact them for further assistance Please call or fill out your information at [redacted] for assistanceToll free number is ###-###-####Open M_F, 9:30am-6pm EST Best, [redacted]
Dear [redacted] , Please email [redacted] the order number, a brief summary of your complaint, the name and email address associated with your pay pal account and I will refund you $19. Due to the length of time that has passed from the initial order, I cannot return funds to the original form of payment. Best, ***
Dear [redacted] ,I'm very sorry that your order was cancelled When your order was cancelled the deal page should have been deactivated at the same time Unfortunately, any orders made after that point were also cancelled I see that the previous customer service agent provided you with a $refund for you inconvenience you experienced and I have added an additional $ If there is anything else I can do to assist you, please just let me know.Regards,***
Hello Complaints, Unicode", sans-serif;">We would like to take this opportunity to thank you for your business, loyalty, and patience while Choxi.com has gone through a transition periodWe are happy to report that Choxi.com is now under new ManagementAs a new management team, we are diligently working to clear the backlog of inquiries and shipmentsThis process will take a while; with more customer service agents coming back online each day and working day and night to get back on track, we will once again have the capacity to address each customer on a timely basis and we anticipate being full operational within the next daysWithin this time frame (and as soon as possible) you will be updated on the exact status of your order(s)We are working extremely hard with our suppliers to fulfill all orders as soon as possibleOur goal is to fulfill all outstanding orders within the next days, but because of the number of suppliers involved, it may take up to daysOnce your order has processed and is ready to ship, tracking information will be emailed as normalIf you are expecting a refund, we expect that to be fully processed within the next days as wellWe've made significant changes at Choxi and we plan to be your favorite online shopping site again and once again, thank you for your patienceWe sincerely apologize for not being able to respond to your inquiries on a timely basis prior to these changesIf your inquiry has not been addressed as of today, we ask that you send another email (or simply reply to this one) so that our customer service team can assist you right awayThank you again for your business, loyalty and patience and we look forward to continuing to provide you with the products that keep you returning to our website oftenSincerely, Choxi.com management [redacted] Everything you love for less
Do Not shop with choxiI ordered three sets of bamboo sheets from themTheir site says shipping takes to daysI waited a month with no contact from themI contacted their customer service and they either wouldn't answer my questions or said that they didn't have any informationWe went back and forth via e-mail for over a weekThey wouldn't refund my money and they never offered anything to change my experience with them except for free shipping ($2.00) off my next orderHorrible company, horrible experienceWill Never shop with them again
[redacted] Please provide the order number associated with the complaint so I may better assist youThank you Best, ***
I shopped with Choxi.com quite often, but the last time I never got my order so I was had a large credit on my account and now Choxi.com no longer exists?? I am really mad about this because I had over $in credit
I ordered items from Choxi.com weeks ago and still have not received it I checked my account it says still processing I called their number during their regular business hours EST and I got a voicemail saying that their office was closed and to call back during regular business hours??? WTH??? So I left a voicemail, emailed them twice and until now two days later still no response from their Customer Care
I placed separate orders over a month ago and I still haven't received my productsI've sent emails and they state that they will contact you within hoursI'm still waitingNo matter when you call they are closedI JUST WANT MY MONEY BACK!
Dear [redacted] , I'm very sorry that this item does seem to have shipped out a few days late We do advise that items will be shipped out within to days and this item was shipped after days (on April ***) According to the tracking information, this item was delivered to you on May *** If there is anything else I can assist you with, please just let me know Regards, ***
This is really a horrible businessI have finally learned my lessonI didn't really have any real issues when they were 'nomorerack.com' If you get your merchandise within days of your order, consider yourself luckyIf you don't, then you will never see it and you will never receive a reply from any method of communication you attemptForget about calling You will have to dispute the charge through your credit card companyI won't ever recommend this business to anyoneOnce I clear up this mess from my last order, I hope to never hear from them again
The refund was issued in the amount of $39, $for the item as well as $for the shipping
[redacted] Dear [redacted] , I'm sorry to hear that you were not satisfied with the bag you received We take claims of counterfeit items very seriously at nomorerack.com Before we can take any action though we do need to have some documentation that the item is not authentic first Please provide some documentation proving the item is fake and I would be more than happy to assist you with this concern Regards, ***
Dear [redacted] ,Can you please provide the order number for the order made with nomorerack.com or the email address on the account which made the purchase? Once I have this information I would be more than happy to look into this issue for you.Regards,***
I have ordered times in August -Order # [redacted] and Order # [redacted] I also have a credit of $ The total of the orders not received is $ I have emailed them several times I have tried calling them only to be told by a recording that the office is not open I have noticed there are several customers in the same position
They never fulfill your order they send you an email statingstating they are not able to ecen though they took your mo ey already then they give you store credit just to go through the same [redacted] again and they never ship this company is a rip-off it needs to be investigated and shut down better yet let's file a class action
The service was much better when they were "No More Rack" They do not ship promptly If they do not have the item that you purchased, they issue an account credit and not a refund I will never purchase from them again I am on my third order from my account credit and days later, the item still has not shipped and the only reply from "customer service" is it takes 2-weeks to ship Stay away from Choxi if you want prompt shipping or decent service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I should not have to pay return shipping on a product that was sent to me that should not have been In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I placed an order with them on June [redacted] of this yearIt is now august [redacted] and I have yet to receive even a shipping confirmation! I have contacted the company four times asking where my order is and why is has not been shipped yetWhen I placed the order nothing was said about back orders or anything of the kind that would delay my order, yet here I am no product no shipping confirmation! Everytime I contact customer support about my issue I receive an automated reply asking me to be patient and it will be shipped out as soon as possible....I am out of patience! I have asked them to refund my money so I can make my purchase elsewhere and have received no responseAt this point I feel like they took my money !! This site is awful! I told them I would not be shopping with them anymore and they proceeded to send me a coupon for free shipping what good is free shipping if a product never ships! I honestly feel scammed!