This company has the worse customer service I have ever experienced I tried to use a discount code with my order, which was accepted during checkout However, once the order was placed, it removed the discount and charged me full price When I contacted the company, they said the code was not good on sale items and that it was a snafu on their end, promising me a full refund They canceled the order but then disputed the refund even though they never shipped any items I finally had to dispute the charges through my credit company They now have locked my account despite it being their error and could care less about losing a customer Shoppers beware!
Dear [redacted] , I'm very sorry for the mix up with your return Upon reviewing your account I see that a refund for the remaining $was refunded to you via PayPal on July *** If there is anything else I can do to assist you, please just let me know /> Regards, ***
Dear [redacted] ,I'm very sorry for the delay in shipping out the guitar set you ordered Upon reviewing your account I see that this item was shipped out via *** with the tracking number of [redacted] and was delivered on December *** If there is anything else I can assist you with, please just let me know.Regards,***
My initial experience began in June when I place an order for several items but didn't receive of them (Order No : 24341485) I finally was able to cancel it but only received a store credit Then I placed an order using the credit in July (order number is 24399520) and to date I haven't received that order Customer service is non-existence and even when you call Customer service during business hours you get a recording that they are closed!!! I'm beginning to wonder if this is a legitimate business based upon its lack of response!!!
order a set of sheet on never received it called company a few time never open...sent to emailgot one response saying that they are being shippedover a month ago never arrived..try calling company again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It just doesn't matter any moreAll of the tablets that we bought are not working properlyOn another note, I used my captialone credit card on your site several times and that was your site onlyNever used it for anyother site or even buying itemsI had just recived the card also when I strated buying from your companyWell my card number and information was used and my card was used to purchase items and max out my cardThank goodness for captial one catching on and takine care of the matterBut you should be aware that someone in your company somewhere down the line are stealing CC numbers and either using them thier selfs or selling themYou might just want to have a look I gave your site to several people and they too all of a sudden had thier numbers highjackedMore than a mere coniendeseAs for the tablets It really doesn't matter to me anymoreI have [redacted] to even [redacted] anymoreI just know I will never shop there again nore will I advise anyone I know to shop thereGood luck with your company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] 0in 0pt;">I am having trouble locating your order in our systemCan you please provide me the order number thats associated with your complaint so I may better assist you? Thank you Best, [redacted]
[redacted] , I am having trouble locating your order in our systemPlease provide me the order number associate with your complaint so I may better assist youThank you Best, ***
Dear [redacted] ,I'm very sorry that the first shipment of your item was lost in transit Though the item was shipped via ***, one of the largest shipping companies in the world, sometimes packages are lost Upon reviewing your account, I see that another unit was shipped out and delivered to you on February*** If there is anything else I can do to assist you, please just let me know.Regards,***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The point in my complaint is that I returned my order and never received my refundThe fact that I continue to have to repeat what I've already stated is why there's so many unhappy customers that did business with your companyI listed the tracking number in my complaint like I was informed to doWhy not put more effort in your response then a generic response? I already sent the package and need my refund from your ridiculous companyIt's now the principle in the matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] Your item was confirmed delivered on January 24, Please see the confirmation link below 0in 0in 0pt;"> [redacted] On March 13, 2014, $in NoMoreRack credits were issued to your account for the inconvenience [redacted]
I ordered from here almost a month agoHave tried to call their customer service number to be told they are closed, despite calling with their "supposed"operating hoursI also have emails that have been ignored except to send an automated message that staff will contact me but never get a callNever shop here again!
Dear [redacted] *,According to our records this item was refunded in full on February [redacted] and should already be reflected back onto your account If there is anything else I can help you with, please just let me know.Regards,***
Order:# [redacted] Status: processing Date: At Choxi, the only thing more important than delivering amazing, in-demand products at deeply discounted prices is outstanding customer serviceWe make it our priority to go above and beyond for our customers, and we know how important it is for you to receive your items as quickly as possibleWe aim to under promise and over deliver, and ask that you allow 10-working days for shipmentAlthough, often times, items ship much faster than this I placed and paid for this order on June [redacted] of this year It is now July ** I've sent numerous emails and made a phone call All I'm ever told is that they'll let me know when the order is shipped Well, it's been close to two months and they still claim that my order is processing
Dear [redacted] , Rangel"]" data-sheets-userformat="[null,null,513,[null,0],null,null,null,null,null,null,nu...⇄ According to our records all four items in this order were successfully delivered Can you please let me know which of the specific items you refused? Regards, Ryan
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Refund NOT acceptable, when it was their fault not mine plus their lack of resolving this matter: "they started caring about 'till I brought my issue to Revdex.com" [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
This company has the worse customer service I have ever experienced I tried to use a discount code with my order, which was accepted during checkout However, once the order was placed, it removed the discount and charged me full price When I contacted the company, they said the code was not good on sale items and that it was a snafu on their end, promising me a full refund They canceled the order but then disputed the refund even though they never shipped any items I finally had to dispute the charges through my credit company They now have locked my account despite it being their error and could care less about losing a customer Shoppers beware!
Dear [redacted] , I'm very sorry for the mix up with your return Upon reviewing your account I see that a refund for the remaining $was refunded to you via PayPal on July *** If there is anything else I can do to assist you, please just let me know /> Regards, ***
Dear [redacted] ,I'm very sorry for the delay in shipping out the guitar set you ordered Upon reviewing your account I see that this item was shipped out via *** with the tracking number of [redacted] and was delivered on December *** If there is anything else I can assist you with, please just let me know.Regards,***
My initial experience began in June when I place an order for several items but didn't receive of them (Order No : 24341485) I finally was able to cancel it but only received a store credit Then I placed an order using the credit in July (order number is 24399520) and to date I haven't received that order Customer service is non-existence and even when you call Customer service during business hours you get a recording that they are closed!!! I'm beginning to wonder if this is a legitimate business based upon its lack of response!!!
order a set of sheet on never received it called company a few time never open...sent to emailgot one response saying that they are being shippedover a month ago never arrived..try calling company again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It just doesn't matter any moreAll of the tablets that we bought are not working properlyOn another note, I used my captialone credit card on your site several times and that was your site onlyNever used it for anyother site or even buying itemsI had just recived the card also when I strated buying from your companyWell my card number and information was used and my card was used to purchase items and max out my cardThank goodness for captial one catching on and takine care of the matterBut you should be aware that someone in your company somewhere down the line are stealing CC numbers and either using them thier selfs or selling themYou might just want to have a look I gave your site to several people and they too all of a sudden had thier numbers highjackedMore than a mere coniendeseAs for the tablets It really doesn't matter to me anymoreI have [redacted] to even [redacted] anymoreI just know I will never shop there again nore will I advise anyone I know to shop thereGood luck with your company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] 0in 0pt;">I am having trouble locating your order in our systemCan you please provide me the order number thats associated with your complaint so I may better assist you? Thank you Best, [redacted]
[redacted] , I am having trouble locating your order in our systemPlease provide me the order number associate with your complaint so I may better assist youThank you Best, ***
Dear [redacted] ,I'm very sorry that the first shipment of your item was lost in transit Though the item was shipped via ***, one of the largest shipping companies in the world, sometimes packages are lost Upon reviewing your account, I see that another unit was shipped out and delivered to you on February*** If there is anything else I can do to assist you, please just let me know.Regards,***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The point in my complaint is that I returned my order and never received my refundThe fact that I continue to have to repeat what I've already stated is why there's so many unhappy customers that did business with your companyI listed the tracking number in my complaint like I was informed to doWhy not put more effort in your response then a generic response? I already sent the package and need my refund from your ridiculous companyIt's now the principle in the matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] Your item was confirmed delivered on January 24, Please see the confirmation link below 0in 0in 0pt;"> [redacted] On March 13, 2014, $in NoMoreRack credits were issued to your account for the inconvenience [redacted]
I ordered from here almost a month agoHave tried to call their customer service number to be told they are closed, despite calling with their "supposed"operating hoursI also have emails that have been ignored except to send an automated message that staff will contact me but never get a callNever shop here again!
Dear [redacted] *,According to our records this item was refunded in full on February [redacted] and should already be reflected back onto your account If there is anything else I can help you with, please just let me know.Regards,***
Ordered product on They charged my credit card immediatelyIt's now if there is one available
Order:# [redacted] Status: processing Date: At Choxi, the only thing more important than delivering amazing, in-demand products at deeply discounted prices is outstanding customer serviceWe make it our priority to go above and beyond for our customers, and we know how important it is for you to receive your items as quickly as possibleWe aim to under promise and over deliver, and ask that you allow 10-working days for shipmentAlthough, often times, items ship much faster than this I placed and paid for this order on June [redacted] of this year It is now July ** I've sent numerous emails and made a phone call All I'm ever told is that they'll let me know when the order is shipped Well, it's been close to two months and they still claim that my order is processing
Placed an order back on and I still have not re eived my order
Dear [redacted] On January **, a refund was issued in the amount of $ Best, [redacted]
Dear [redacted] , Rangel"]" data-sheets-userformat="[null,null,513,[null,0],null,null,null,null,null,null,nu...⇄ According to our records all four items in this order were successfully delivered Can you please let me know which of the specific items you refused? Regards, Ryan
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Refund NOT acceptable, when it was their fault not mine plus their lack of resolving this matter: "they started caring about 'till I brought my issue to Revdex.com" [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
did not return e-mails or phone calls did not have product listed in their ads