Dear [redacted] ***,I'm sorry to hear about the troubles you have experienced trying to return this item May I please ask for the order # or the email address for the account which made this purchase so I may look into the matter Once I have this information I would be more than happy to assist you with your concern.Regards,***
Buyer Beware!!! I would not order anything from this company as their products are defective and or fakes not the real thing such as their ugg boots they are imitation!! Then when you contact them to return they give you the run around for weeks and if your lucky they might issue you store creditThey are scamming people big time I highly recommend to STAY AWAY from ordering anything from this companyYou will regret it
[redacted] Dear [redacted] , I'm sorry to hear that you didn't receive the item you ordered I have attempted to locate your account using the email address provided but was unsuccessful Please provide the email address used on your account or the order number for the order in question Once I have this information, I would be more than happy to assist you with your concern
Revdex.com: At this time, I have not been contacted by NoMoreRack.com, Incregarding complaint ID *** I copied and pasted my email correspondence with Nomore Rack in case you need further documentation My original complaint with their product/advertising was that it was advertised as Egyptian cotton sheets and arrived at my house as 100% polyester sheetsI contacted them and they claimed that it was "Egyptian cotton feel" So, it started out as deception at the beginning Sincerely, [redacted] [redacted] To: Account Help It is the same person me( [redacted] ) that is owed the $credit The only thing thathas changed is my email address....I am sure that this has occurred with other customers I am surprised that the solution is taking so long Date: Sun, [redacted] Jan 11:04:- Subject: Re: I need to reactivate my account From: [redacted] To: ***Hello, We do apologize for the inconvenienceUnfortunately we can't transfer credits from one account to anotherI have forwarded your account for checking Regards, [redacted] Nomorerack Retail Group [redacted] On Fri, Jan **, at 7:PM, [redacted] < [redacted] > wrote: ***, Hi, Ok Can you please reactive my account? My Charge card company never gave me a credit of $ I am still owed the $ So please update my account with the credit of $so I can spend it and be done with this Put the $amount on my current email address: [redacted] Do you want me to have American Express contact you with proof? What date range are you looking for to prove I never received a credit? Thanks, [redacted] Date: Thu, ***Jan 13:29:- Subject: Re: I need to reactivate my account From: [redacted] To: [redacted] Hello, Thank you for the emailWe do apologize for the concern on your account After further review the issue is being caused by a charge back that was filedIf a customer or financial institution files a dispute against payments to us and those payments are ultimately refunded, access to that Nomorerack account is disabled Regards, [redacted] On Thu, Jan **, at 7:AM, [redacted] < [redacted] > wrote: *Hi, I need to reactivate my account and have my $credit appear when I check out My old email: [redacted] MY NEW EMAIL: [redacted] Please advise on how I should proceed I have included all of my correspondence with Nomore rack below *** [redacted] *, Jan [redacted] 05:AM: Hello ***, Thank you for the email and details on your account concern We are very sorry for the inconvenienceYour account is indeed inactiveTo have your account reviewed and reactivated please email [redacted] Regards, [redacted] A with Customer Care Nomorerack - Everything you love for lessYour request ( [redacted] ) has been received and is being reviewed by our support staff Due to the increased holiday shopping please allow hours for a reply to your inquiryWe are very sorry for any inconvenience this may have caused youRest assured, all orders placed by December 9th and those marked as guaranteed delivery for Christmas on the deal page will be delivered no later than Christmas Eve.To add additional comments, reply to this email or click the link below: [redacted] , Jan **10:PM: HI I am trying to use my credit of $and I am unable toWhen I go to check out there is not credit amount that appearsI think the problem is that the credit was placed under my old email address " [redacted] ." which is now a closed email account My current email address is " [redacted] " So how do I proceed to use my credit of $29.00? Is there a way to chat with someone on the phone? thank you, [redacted] + **, Dec **02:26: Hello ***, Thank you for writing inAlways here to help Kindly follow the steps below to apply your available credits to your order: Select and click on desired item from the Daily deals Fill out your desired option for purchase (Example: Size, color, etc.) Click on the "Buy Now" button and the Shopping Cart should appear on the screen Thoroughly review your order and enter a promo code if any If you have credits you can apply your credits by clicking the "Apply" button right next to "Submit Order" button You should see a confirmation message "Your credit was successfully applied" Click on "Submit Order" buttonYou will be redirected to a confirmation/order summary page Please let me know if there is anything further I can do to assist youAt NoMoreRack, customer satisfaction is our main goal Regards, + [redacted] with Customer Care Nomorerack - Everything you love for less [redacted] , Dec [redacted] 05:04: rom: [redacted] To: [redacted] Subject: No More Rack Date: Thu, [redacted] Se-p 20:49:- Please wait for a site operator to respond Chat InformationYou are now chatting with '***' ***: Welcome to Nomorerack live chatThank you for reaching outHow may I help you today? you: [redacted] .this is the order # I returned a set of sheets and have never recieived a credit on my visa ***: ThanksPlease wait for one moment while I look up your account you: ok [redacted] ***: Do you have a tracking # of the returned item? you: no, I sent it United States Post office ***: We apologize for the inconvenienceIf you have not received a refund from nomorerack until now, please send ***: We apologize for the inconvenienceIf you have not received a refund from nomorerack until now, please send us the tracking number of the item you have sent back and we will gladly give you a credit for the full amount of this orderIf you do not have the tracking number please contact your shipper and they should be able to provide one for returning the itemWe appreciate your patience in this matter you: Well,of my friends also were lied to and bought your product...Egyptian cotton sheets that were actually 100% polyester!! Somehow, they have not recieved a credit either for their returnsI am going to contact the CT ou: Well,of my friends also were lied to and bought your product...Egyptian cotton sheets that were actually 100% polyester!! Somehow, they have not recieved a credit either for their returnsI am going to contact the CT Better Business Department and tell my friends to do the sameFirst you lie in your advertising of a product and then you don't refund my money...I am contacting my Visa company now as well ***: I apologize for the inconvenienceAs per Nomorerack policy, we require any proof of return (tracking information of returned package) so that we can contact warehouse regarding the return ou: My visa company will not pay your company and I will alert them ***: One moment please ***: We apologize for the inconvenienceAfter thoroughly checking the returned tracking information on our endI have gone ahead and posted a refund of store credits into your account for the full purchase price of the item Please do log in to verify that it has been successfully addedPlease be advised, that for refund credits, there is no minimum purchase required or any other restrictionsYou are free to use your credits however you please Chat InformationChat session has been terminated by the site operator You are not currently in a chat session You are not currently in a chat session
I placed an order on October **, 2016, order # [redacted] and my order has not yet shippedI have tried to contact the company by email, phone and website, and it appears they are no longer in businessI would like a refund for items purchased immediately
This is my second order in a row that Choxi has failed to send meThe first time (June -July time frame) I did finally get a so called "store credit" after many trials, tribulations, and contacts (phone and E-mail to customer service) This second time around,I ordered a different product on (same price as the first) using my store credit for total paymentI received my conformation order # [redacted] Since then, I have received no product and no further information about the orderI have tried multiple times by e-mail to contact customer service but have received no replies at allEach time I get an automatic message received by e-mail in return , so I know they are getting my inquiriesI have also tried to call Choxi but each time I am told by a recording that they are closed even though it is in the middle the day of a weekdayIt seems they are ignoring me (and others?) completely They of course they still have my money and I have absolutely nothing to show for itI have never experienced such a blatant disregard for a customer in my entire lifeI have given up on receiving my item that I ordered in good faith but I do believe others should be made aware of such deplorable business activitiesThank You
Dear [redacted] , 0in 0pt;"> Your initial order was placed on December 6, and confirmed delivered on December **Please see the confirmation link below [redacted] You contacted customer service only once on January 9, stating that the item was defectiveYou passed the refund allowance time, but the product is still under manufacterer warrantyPlease contact the manufacturer for a replacement or refund Please call or fill out your information at [redacted] for assistanceToll free number is ***Open M_F, 9:30am-6pm EST Best, ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: [Your Answer Here] there have just been so many issues with this company, I am not satisfied with this response in any way, shape, or form nomorerack.com has all my correspondence regarding this order especially considering the severe incompetence that I encountered while attempting to communicate with their customer service reps, which I still believe that no one at that company has bothered to look at...repeating the same questions over and over and over, wasting my time to be 100% honest, a LOT of the items i've ordered have been defective, i'm willing to say at least 60% of the items i've ordered they issued a refund even after their supposed updated return policy was effective, showing I returned an item that I threw out i've told them numerous times, i'm not going thru even further inconvenience of having no curtains in my living room because one out of panels was ripped all I ever wanted was a partial credit, to use towards another purchase I can sew the ripbut that's not the point, I shouldn't have to the curtain should have been of good quality, and it was not damaged during shipping, it was in a plastic, zippered, curtain package, folded all stiff and secure, just like all the other panels I wanted to continue to order from this site, I really liked it, but after ALL the issues with the items being broken or missing pieces or being of poor quality, i've had issues with how credits were processed, and my interest waned and then this new issue with the curtains and customer service, it's unreal Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above [redacted]
Revdex.com: At this time, I have not been contacted by NoMoreRack.com, Incregarding complaint ID [redacted] Sincerely, [redacted] Thank you so much to take the time to contact me about this problem, unfortunately I keep receiving e-mails from Nomorerack .com as publicity and not even contact me regarding my several complains
Dear [redacted] , I'm very sorry to hear about the problems you experienced with the tablet you ordered I returned, we would be more than happy to refund this item I have attached a return label here for your use Please be sure to include the RMA number of [redacted] on the outside of the box Once the item is received a refund will be processed to your original form of payment If there is anything else I can do to assist you please just let me know Regards, ***
I was a regular customer with nomorerack and decided to order from the new company choxi It has been a nightmare They take your money ASAP and send nothing for months I'm beginning to think its a scam to collect interest on our money and then tell us the item in unavailable We waited weeks for our bedroom curtains that never came, after several phone calls they have told us the item is no longer available They offered store credit, we said no and demanded our money back , if you order anything from this company it will take months and after waiting months they will say it's out of stock I'm currently waiting on items I ordered in March/ [redacted] I call weekly to find out when they will ship, the tell me every time to wait another week and they will excavate the order, (yah right) I ordered many birthday gifts that come and gone and still waiting, I thought I would get them anyway if they ever come My advise is to stay away from this company They do not ship in a timely matter, if you have months to wait then order I no longer will order from them To bad nomorerack is gone, they were great
Dear [redacted] , Montero"]" data-sheets-userformat="[null,null,513,[null,0],null,null,null,null,null,null,nu...⇄ I'm sorry for the confusion regarding the rings you ordered I have confirmed that the ring was listed two times, one as a genuine tanzanite and other as a lab created tanzanite Unfortunately, I am unable to confirm with 100% certainty which of the deals was listed correctly so I have refunded you the full cost of both rings ($38) to your original form of payment Please allow up to business days for the refund to be reflected back onto your account You may also keep the rings for the inconvenience you experienced If there is anything else I can do to assist you, please just let me know Regards, Ryan
Dear [redacted] , If the replacement item is also defective, please contact NoMoreRack customer service so they may assist you with receiving a replacement item from the vendor Best, **
Dear [redacted] , I just tried contacting the manufacterer and was put in contact with an agentPlease try again, they will be able to assist you with a replacement or refund since the product is still under warranty Please call or fill out your information at [redacted] for assistanceToll free number is [redacted] Open M_F, 9:30am-6pm EST Best, [redacted]
On I ordered an item from this site in the amount of $On after noticing that my item was still listed as processing on the website, I emailed them again and ask for someone to investigate why it wasn't shippingTheir reply was " [redacted] ***" It is now and my item is still being listed as processing with now shipping dateThis goes against their working day guarantee that they display on their websiteThere is also another item I purchased on
Dear [redacted] , Your initial order was placed on November ***, You first contacted customer service on January **, 2014, outside the return period for the companySince the item was not eligible for a refund, but was defective, you received a replacement tablet from the vendorPlease see the confirmation link belowYou received a replacement for your product and therefore cannot receive a refund [redacted] Best, [redacted]
Dear [redacted] ***,I'm very sorry to hear that the headphones you received were defective When an RMA is processed our automated system sends out two emails, one with instructions on how to return the item and another with the return shipping label I see in your case you reported not receiving the initial email so it was sent to you via email as an attachment I have attached a screen shot showing the email you received and replied to which contained the shipping label That being said, I see one of our supervisors made an exception and processed a full refund to your original form of payment for this item though we were unable to confirm that the item was delivered For any future returns, I ask that you please ship the item with tracking in case there are any problems with the shipment If there is anything else I can do to assist you, please just let me know.Regards,***
Revdex.com: PLEASE READ my added comment At this time, I have not been contacted by NoMoreRack.com, Incregarding complaint ID [redacted] However, they have stopped contacting me and I am satisfied with that /> Sincerely, [redacted]
Dear [redacted] ***,I'm sorry to hear about the troubles you have experienced trying to return this item May I please ask for the order # or the email address for the account which made this purchase so I may look into the matter Once I have this information I would be more than happy to assist you with your concern.Regards,***
Buyer Beware!!! I would not order anything from this company as their products are defective and or fakes not the real thing such as their ugg boots they are imitation!! Then when you contact them to return they give you the run around for weeks and if your lucky they might issue you store creditThey are scamming people big time I highly recommend to STAY AWAY from ordering anything from this companyYou will regret it
[redacted] Dear [redacted] , I'm sorry to hear that you didn't receive the item you ordered I have attempted to locate your account using the email address provided but was unsuccessful Please provide the email address used on your account or the order number for the order in question Once I have this information, I would be more than happy to assist you with your concern
Revdex.com: At this time, I have not been contacted by NoMoreRack.com, Incregarding complaint ID *** I copied and pasted my email correspondence with Nomore Rack in case you need further documentation My original complaint with their product/advertising was that it was advertised as Egyptian cotton sheets and arrived at my house as 100% polyester sheetsI contacted them and they claimed that it was "Egyptian cotton feel" So, it started out as deception at the beginning Sincerely, [redacted] [redacted] To: Account Help It is the same person me( [redacted] ) that is owed the $credit The only thing thathas changed is my email address....I am sure that this has occurred with other customers I am surprised that the solution is taking so long Date: Sun, [redacted] Jan 11:04:- Subject: Re: I need to reactivate my account From: [redacted] To: ***Hello, We do apologize for the inconvenienceUnfortunately we can't transfer credits from one account to anotherI have forwarded your account for checking Regards, [redacted] Nomorerack Retail Group [redacted] On Fri, Jan **, at 7:PM, [redacted] < [redacted] > wrote: ***, Hi, Ok Can you please reactive my account? My Charge card company never gave me a credit of $ I am still owed the $ So please update my account with the credit of $so I can spend it and be done with this Put the $amount on my current email address: [redacted] Do you want me to have American Express contact you with proof? What date range are you looking for to prove I never received a credit? Thanks, [redacted] Date: Thu, ***Jan 13:29:- Subject: Re: I need to reactivate my account From: [redacted] To: [redacted] Hello, Thank you for the emailWe do apologize for the concern on your account After further review the issue is being caused by a charge back that was filedIf a customer or financial institution files a dispute against payments to us and those payments are ultimately refunded, access to that Nomorerack account is disabled Regards, [redacted] On Thu, Jan **, at 7:AM, [redacted] < [redacted] > wrote: *Hi, I need to reactivate my account and have my $credit appear when I check out My old email: [redacted] MY NEW EMAIL: [redacted] Please advise on how I should proceed I have included all of my correspondence with Nomore rack below *** [redacted] *, Jan [redacted] 05:AM: Hello ***, Thank you for the email and details on your account concern We are very sorry for the inconvenienceYour account is indeed inactiveTo have your account reviewed and reactivated please email [redacted] Regards, [redacted] A with Customer Care Nomorerack - Everything you love for lessYour request ( [redacted] ) has been received and is being reviewed by our support staff Due to the increased holiday shopping please allow hours for a reply to your inquiryWe are very sorry for any inconvenience this may have caused youRest assured, all orders placed by December 9th and those marked as guaranteed delivery for Christmas on the deal page will be delivered no later than Christmas Eve.To add additional comments, reply to this email or click the link below: [redacted] , Jan **10:PM: HI I am trying to use my credit of $and I am unable toWhen I go to check out there is not credit amount that appearsI think the problem is that the credit was placed under my old email address " [redacted] ." which is now a closed email account My current email address is " [redacted] " So how do I proceed to use my credit of $29.00? Is there a way to chat with someone on the phone? thank you, [redacted] + **, Dec **02:26: Hello ***, Thank you for writing inAlways here to help Kindly follow the steps below to apply your available credits to your order: Select and click on desired item from the Daily deals Fill out your desired option for purchase (Example: Size, color, etc.) Click on the "Buy Now" button and the Shopping Cart should appear on the screen Thoroughly review your order and enter a promo code if any If you have credits you can apply your credits by clicking the "Apply" button right next to "Submit Order" button You should see a confirmation message "Your credit was successfully applied" Click on "Submit Order" buttonYou will be redirected to a confirmation/order summary page Please let me know if there is anything further I can do to assist youAt NoMoreRack, customer satisfaction is our main goal Regards, + [redacted] with Customer Care Nomorerack - Everything you love for less [redacted] , Dec [redacted] 05:04: rom: [redacted] To: [redacted] Subject: No More Rack Date: Thu, [redacted] Se-p 20:49:- Please wait for a site operator to respond Chat InformationYou are now chatting with '***' ***: Welcome to Nomorerack live chatThank you for reaching outHow may I help you today? you: [redacted] .this is the order # I returned a set of sheets and have never recieived a credit on my visa ***: ThanksPlease wait for one moment while I look up your account you: ok [redacted] ***: Do you have a tracking # of the returned item? you: no, I sent it United States Post office ***: We apologize for the inconvenienceIf you have not received a refund from nomorerack until now, please send ***: We apologize for the inconvenienceIf you have not received a refund from nomorerack until now, please send us the tracking number of the item you have sent back and we will gladly give you a credit for the full amount of this orderIf you do not have the tracking number please contact your shipper and they should be able to provide one for returning the itemWe appreciate your patience in this matter you: Well,of my friends also were lied to and bought your product...Egyptian cotton sheets that were actually 100% polyester!! Somehow, they have not recieved a credit either for their returnsI am going to contact the CT ou: Well,of my friends also were lied to and bought your product...Egyptian cotton sheets that were actually 100% polyester!! Somehow, they have not recieved a credit either for their returnsI am going to contact the CT Better Business Department and tell my friends to do the sameFirst you lie in your advertising of a product and then you don't refund my money...I am contacting my Visa company now as well ***: I apologize for the inconvenienceAs per Nomorerack policy, we require any proof of return (tracking information of returned package) so that we can contact warehouse regarding the return ou: My visa company will not pay your company and I will alert them ***: One moment please ***: We apologize for the inconvenienceAfter thoroughly checking the returned tracking information on our endI have gone ahead and posted a refund of store credits into your account for the full purchase price of the item Please do log in to verify that it has been successfully addedPlease be advised, that for refund credits, there is no minimum purchase required or any other restrictionsYou are free to use your credits however you please Chat InformationChat session has been terminated by the site operator You are not currently in a chat session You are not currently in a chat session
I placed an order on October **, 2016, order # [redacted] and my order has not yet shippedI have tried to contact the company by email, phone and website, and it appears they are no longer in businessI would like a refund for items purchased immediately
This is my second order in a row that Choxi has failed to send meThe first time (June -July time frame) I did finally get a so called "store credit" after many trials, tribulations, and contacts (phone and E-mail to customer service) This second time around,I ordered a different product on (same price as the first) using my store credit for total paymentI received my conformation order # [redacted] Since then, I have received no product and no further information about the orderI have tried multiple times by e-mail to contact customer service but have received no replies at allEach time I get an automatic message received by e-mail in return , so I know they are getting my inquiriesI have also tried to call Choxi but each time I am told by a recording that they are closed even though it is in the middle the day of a weekdayIt seems they are ignoring me (and others?) completely They of course they still have my money and I have absolutely nothing to show for itI have never experienced such a blatant disregard for a customer in my entire lifeI have given up on receiving my item that I ordered in good faith but I do believe others should be made aware of such deplorable business activitiesThank You
Dear [redacted] , 0in 0pt;"> Your initial order was placed on December 6, and confirmed delivered on December **Please see the confirmation link below [redacted] You contacted customer service only once on January 9, stating that the item was defectiveYou passed the refund allowance time, but the product is still under manufacterer warrantyPlease contact the manufacturer for a replacement or refund Please call or fill out your information at [redacted] for assistanceToll free number is ***Open M_F, 9:30am-6pm EST Best, ***
terrible costumer servicescammed me out of two iPads which came faulty and was told to return still no refund almost a year later
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: [Your Answer Here] there have just been so many issues with this company, I am not satisfied with this response in any way, shape, or form nomorerack.com has all my correspondence regarding this order especially considering the severe incompetence that I encountered while attempting to communicate with their customer service reps, which I still believe that no one at that company has bothered to look at...repeating the same questions over and over and over, wasting my time to be 100% honest, a LOT of the items i've ordered have been defective, i'm willing to say at least 60% of the items i've ordered they issued a refund even after their supposed updated return policy was effective, showing I returned an item that I threw out i've told them numerous times, i'm not going thru even further inconvenience of having no curtains in my living room because one out of panels was ripped all I ever wanted was a partial credit, to use towards another purchase I can sew the ripbut that's not the point, I shouldn't have to the curtain should have been of good quality, and it was not damaged during shipping, it was in a plastic, zippered, curtain package, folded all stiff and secure, just like all the other panels I wanted to continue to order from this site, I really liked it, but after ALL the issues with the items being broken or missing pieces or being of poor quality, i've had issues with how credits were processed, and my interest waned and then this new issue with the curtains and customer service, it's unreal Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above [redacted]
Revdex.com: At this time, I have not been contacted by NoMoreRack.com, Incregarding complaint ID [redacted] Sincerely, [redacted] Thank you so much to take the time to contact me about this problem, unfortunately I keep receiving e-mails from Nomorerack .com as publicity and not even contact me regarding my several complains
Dear [redacted] , I'm very sorry to hear about the problems you experienced with the tablet you ordered I returned, we would be more than happy to refund this item I have attached a return label here for your use Please be sure to include the RMA number of [redacted] on the outside of the box Once the item is received a refund will be processed to your original form of payment If there is anything else I can do to assist you please just let me know Regards, ***
I was a regular customer with nomorerack and decided to order from the new company choxi It has been a nightmare They take your money ASAP and send nothing for months I'm beginning to think its a scam to collect interest on our money and then tell us the item in unavailable We waited weeks for our bedroom curtains that never came, after several phone calls they have told us the item is no longer available They offered store credit, we said no and demanded our money back , if you order anything from this company it will take months and after waiting months they will say it's out of stock I'm currently waiting on items I ordered in March/ [redacted] I call weekly to find out when they will ship, the tell me every time to wait another week and they will excavate the order, (yah right) I ordered many birthday gifts that come and gone and still waiting, I thought I would get them anyway if they ever come My advise is to stay away from this company They do not ship in a timely matter, if you have months to wait then order I no longer will order from them To bad nomorerack is gone, they were great
Dear [redacted] , Montero"]" data-sheets-userformat="[null,null,513,[null,0],null,null,null,null,null,null,nu...⇄ I'm sorry for the confusion regarding the rings you ordered I have confirmed that the ring was listed two times, one as a genuine tanzanite and other as a lab created tanzanite Unfortunately, I am unable to confirm with 100% certainty which of the deals was listed correctly so I have refunded you the full cost of both rings ($38) to your original form of payment Please allow up to business days for the refund to be reflected back onto your account You may also keep the rings for the inconvenience you experienced If there is anything else I can do to assist you, please just let me know Regards, Ryan
Dear [redacted] , If the replacement item is also defective, please contact NoMoreRack customer service so they may assist you with receiving a replacement item from the vendor Best, **
Dear [redacted] , I just tried contacting the manufacterer and was put in contact with an agentPlease try again, they will be able to assist you with a replacement or refund since the product is still under warranty Please call or fill out your information at [redacted] for assistanceToll free number is [redacted] Open M_F, 9:30am-6pm EST Best, [redacted]
On I ordered an item from this site in the amount of $On after noticing that my item was still listed as processing on the website, I emailed them again and ask for someone to investigate why it wasn't shippingTheir reply was " [redacted] ***" It is now and my item is still being listed as processing with now shipping dateThis goes against their working day guarantee that they display on their websiteThere is also another item I purchased on
Dear [redacted] , Your initial order was placed on November ***, You first contacted customer service on January **, 2014, outside the return period for the companySince the item was not eligible for a refund, but was defective, you received a replacement tablet from the vendorPlease see the confirmation link belowYou received a replacement for your product and therefore cannot receive a refund [redacted] Best, [redacted]
[redacted] , Please provide me with the return tracking number of the item you said you returned Best, [redacted]
Dear [redacted] ***,I'm very sorry to hear that the headphones you received were defective When an RMA is processed our automated system sends out two emails, one with instructions on how to return the item and another with the return shipping label I see in your case you reported not receiving the initial email so it was sent to you via email as an attachment I have attached a screen shot showing the email you received and replied to which contained the shipping label That being said, I see one of our supervisors made an exception and processed a full refund to your original form of payment for this item though we were unable to confirm that the item was delivered For any future returns, I ask that you please ship the item with tracking in case there are any problems with the shipment If there is anything else I can do to assist you, please just let me know.Regards,***
Revdex.com: PLEASE READ my added comment At this time, I have not been contacted by NoMoreRack.com, Incregarding complaint ID [redacted] However, they have stopped contacting me and I am satisfied with that /> Sincerely, [redacted]