StubHub has the worst customer service I have ever experiencedI ordered [redacted] tickets on 10/as a gift for my clientsThe email said I’d receive them BY 11/8, still didn’t get them yesterdaySo I called and was told that the tickets were cancelled because of an issue with the credit cardThe concert was the next day, this was 4pm EST I was being told thisI didn’t receive an email stating anything was wrong, no one tried to contact me, they just cancelled the ticketsMy clients already knew about them and were expecting to goI asked to talk to someone who would help or a supervisor and I was told by whoever I spoke with that I could “submit a report and someone would contact me in hours”That would be too late as the concert was hours awayHe said there was no one else to talk to and I’d have to go onlineI wasn't able to be transfered, I've sent emails and the response was "no one is checking this email please go online"No where to submit any feedback online to them and I am not calling to speak with someone who could literally care less againThe way this was handled was unacceptable and I will never be purchasing from StubHub again
Throughout the entire checkout process it showed for my total, until I clicked submit, and my order [redacted] was processed, then it showed over $being chargedI contacted them immediately and they did nothing to try to rectify the situation, would not cancel, and were not friendlyThey threatened to cancel my account and ban me from using their services, which is no great lossI will not ever use their service again, and will do my part to make sure no one else does either
Let me start off by stating what a horrible experience I have had dealing with Stub HubBack in March I purchased ticket for the [redacted] ***, I kept in touch asking them to mail my tickets to my home address but per "stub hub" tickets needed to be mailed to me to the address where I would be staying in [redacted] I provided an address where my tickets should be mailed in [redacted] On [redacted] I received a phone call from a random number in [redacted] I answered and a complete stranger tells me she has a package for me meaning my tickets, I told her that my tickets were supposed to be delivered to [redacted] she stated she was down the street from that hotel meaning my tickets had been delivered to the wrong placeShe told me over the phone that there were only tickets instead of and she was kind enough to deliver the rest of the tickets to the hotel where they were supposed to be sent in the first placeAs soon as I got off the phone with that stranger I i
On [redacted] *** I two purchased tickets to Hamilton from Stubhub.com which after taxes and fees cost $eachThe website did not state that the seats contain an obstructed view and the website provided a photograph with a clear view of the stage to demonstrate what seats would be likeOn November 16, I picked up the tickets in person from Stubhub's office on [redacted] less than minutes away from the theaterI checked with them to make sure that these were not seats that had an obstructed view and an employee and a manager both provided me with assurance that the seats did not have an obstructed viewI can provide you with both of these employee's names late, but I realize this specific statement may be posted publicly online and I don't want to invade their privacy in this mannerThey stated that if I got there and my view was obstructed, I could call the office and they would provided me with new seatsWhen I arrived at the theater the
Selling [redacted] *** Football Club tickets on lineThese tickets are scammedThe stadium is the only place where tickets may be purchasedMy husband and I were not allowed into the stadium with the tickets that I bought on Stub Hub Canada
Recently I purchased tickets from Stubhub for an eventWhile working with the Stubhub agent we relisted of these ticketsThese tickets did in fact sellWhen I went to the event, I accessed the Stubhub phone app and accessed my ticketsAll tickets appeared in the form of a [redacted] with no section, row, or seat numberWhen the group entered my phone was scanned and we all gain entryI received a call from Stubhub after the event and they claimed that the people who purchased my tickets were not allowed to gain entrySince we could not see the section row and seat from the Stubhub app we had no idea what tickets were for whomWhen I tried to explain to Stubhub and get an answer about what appears to be to be a technology issue I was told and they have it recorded there is no technology issue and it must be my IPhone that was the problemSeems unlikely if you ask meStubhub will not address my concern and has since charged me the ticket price plus a fee for something t
I listed xtickets for sale for the [redacted] and the [redacted] on 11/6/ [redacted] @ 6:30PMEverything was OK and then I received an email saying "hey, your listing is about to expire, you should adjust the price." I clicked the link and was taken to the page where you adjust the priceI was toggling the pricing around to see what I would get if I changed the price and ultimately determine my pricing was fairLater that evening I received an email that my tickets had soldMuch to my annoyance the tickets had sold for $ [redacted] each or $ [redacted] for the pairThis was a far cry from the price that I paid and the price I wanted to sell atWhat I learned is that when you toggle pricing on their website it AUTOMATICALLY updates the price without having to click to commit to a changeThis is an absurd practice considering the cost and potential issues involvedI decided to cancel the order immediately because the purchase was made @ ~8:30PM and I wanted to let the buyer know right away that ther
Received email from StubHub for $ [redacted] off using ***checkout codeGood through [redacted] at 11:pmThey said [redacted] cancelled promotion earlyThey said they told customers this, but I was not toldI want my $ [redacted] refundedBought tickets using [redacted] per offer requirements
I purchased tickets for an event at [redacted] stadium for [redacted] [redacted] section field box VIP tickets for $ [redacted] each Plus fees for a total of [redacted] days after the purchase, I get a call from StubHub saying the tickets I bought were not available, and they needed to refunded me my moneyI didn't want a refund I wanted replacement tickets just how their sellers policy says they wouldThey said that wasn't possible due to the price increase of the tickets and also the availability, they only have set of or tickets now, not a pair like the ones I boughtI talked to a supervisor or the phone to find a resolution to my problem and they told me there was nothing I can do for youThat I would be receiving my refund in a few business days and hung upSupervisor I talked to named CharlieAnd refused to give me his last nameI feel like stub hub acted so unprofessional on a problem that me the buyer didn't cause, I was just buying tickets how any one else wouldThey refunded my tick
I purchased two tickets to a show from the StubHub websiteThey charged me over $ [redacted] in fees (nearly 20% of the ticket value), with no explanationTheir fees are not clearly marked on the website, and were not clearly stated upon purchaseIt was only after purchase that I received an itemized receipt, though they were just listed as "fees" with no additional explanation for why they are so highThe amount is unreasonable and predatory
This complaint is in regards to Order # [redacted] As the seller of these tickets, I was unable to provide the tickets to complete the saleIn accordance to Stubhub's policy, which states: If your tickets have sold but you cannot fulfill the order (also referred to as “dropping a sale” or a “dropped sale”), StubHub will charge your payment method an amount equal to the greater of 40% of the price of the ticket(s) sold or (ii) the full amount incurred by StubHub to remedy the dropped saleThe original sale price of my ticket was $***Because I could not complete the sale, Stubhub executed a charge back in an exorbitant amount of $ [redacted] to cover the purchase a new ticket for the sellerThis difference of 140% is out of line for a few reasonsSingle tickets in a comparable section were around the same price as my ticket if not cheaper"Comparable section" is not clearly defined any where in their policies and after contacting Stubhub, they would not identify the location of the replace
On [redacted] *** I purchased, directly from Ticketmaster for $1161.50, tickets to a Coldplay concert on [redacted] **Unfortunately, as we subsequently expected out of town guests that particular weekend, I tried to sell my tickets via Craigslist and Tickemaster at face value and then below face value without successI had never used Stubhub before, but because Ticketmaster’s website would not permit sale of tickets below face value, I turned to Stubhub to sell my ticketsOn [redacted] **, I tried to create an account on Stubhub in order to list my ticketsI had a lot of trouble with the website’s freezing upI checked other websites and had no trouble with other websites; thus, the problem was with Stubhub’s website and not my computer or my connectionAfter aborting the process, closing my browser, and restarting the process several times, at last it allowed me to create an account and a listing for my ticketsWh
On February 23, [redacted] I purchased tickets for the [redacted] concert in October 7, ***On June an empty envelope was delived to my address, I contacted stubhub by phone and tell them that I never received the tickets, the envelope had a tracking number that said it was delivered but nothing was insideStubhub said that they would contact the seller and have them re-ship the tickets, after not hearing back from them, I contacted them again and they said the seller refused to re-send the tickets even though the concert was months away and that because the tracking said delivered they can not help meI paid $ [redacted] CAD for the tickets, the concert is months away and they refuse to assist meI don't know if it was a scam or an error but I paid $ [redacted] for tickets I do not have and the concert is still a month away and that is more that enough time to get the tickets to me
Original tickets purchased were not received amount $I received a credit on from StubhubI went to purchase new tickets for the event and it took the money from my paypal account of $I have called two different timesone on [redacted] They sent me an email telling me I would receive my money back to my paypal account for $I just wanted to use the coupon to pay for the ticketsI tried to resolve this via telephone calls but was not resolvedI still want to attend the eventI will not purchase again from paypal after I use my $It is an AWEFUL experience
On [redacted] *** I bought [redacted] tickets for Oct The price said $each ticket before I clicked buyUntil recently you did not know how much you were paying until you clicked buyThe total price after I bought was $I knew there were extra charges but I didn't it would be that muchI've done a lot of business with stubhubThis is the first year you didn't know how much you were paying until you click buyThat has been fixed just recentlyI also had to pay a delivery chargeThe tickets I bought were coming FedExMy friend did not want to pay that muchI've tried to get someone else to goNo one wants to goI wanted to sell ticketsI usually enter barcodes & that's itIt wouldn't go throughCalled stubhub, they said to e-mail stubhub & get confirmation to list electronicallyI did this, they responded & wont let meI feel this is keeping my tickets from sellingThe cut off date is [redacted] A lot of people buy their tickets at
I purchased two SECOND ROW tickets to a concert in [redacted] last Saturday nightI get to the venue and people were sitting in my seatsThey had the exact same tickets I didIt turns out the StubHub Seller sold the SAME tickets on another third party siteThe tickets were over [redacted] eachI was unable to use my tickets and the manager of the venue could not do anything since I didn't purchase the tickets through ticketmasterExtremely frustrated and disappointed
Purchased a ticket for an soccer event in [redacted] through Stubhub which turned out to be ticketbis because it was the euro versionI was denied entry at the gate, claiming someone had already entered the stadium with the same ticket I hadI proceeded to follow all of the required steps including a letter of proof from the soccer club stating my denied entry to the stadiumOn May I was told my refund would be acceptedJune I was informed my refund was processed and it would be two weeksSix weeks later I have no refundFirst I was told there was a problem with paypal financial department, then I was told my email was incorrect, then I was told it would be two more weeks, after the two weeks, it's now two more weeks because of the way they pay out the paypal refundAll I get is some chat agent who tells me the same story over and over again, two weeks, they sayI can't call anyone because they don't have a number, and I can't have the name or email of a mange
I purchase concert tickets often, usually through vividUnfortunately, this time I used stubhub for the Classic East concert After the online purchase, I was contacted by Stubhub to say the tickets would be on day UPS which was acceptable since the delivery would be before our flight date The next day Stubhub called to say the seller didn't make the UPS drop off so Stubhub would e-mail me printable ticketsThen the next day they called and said the replacement tickets would be available at will call the day of the event But, now my tickets are in section 113, not like I purchased Obviously is significantly farther from the stage Stubhub said it was the best they could do Lessons learned: don't use Stubhub and purchase only downloadable tickets
Please note that the nature of the complaint includes multiple discrepancies to include fraudulent advertisement, scamming, etcOn 20th February 2018, around 7:p.meastern time I visited www.stubhub [redacted] to purchase tickets to a local concertI proceeded to search the database on this website for Portugalthe Man showtimes near meI found the following: Portugalthe Man, Athens, GA, Tuesday, February 27th, I was content with this date and location and continued with a purchaseAs I entered my credit card information, the date, time, and location aforementioned was reflected as confirmationHowever, after I proceeded to make the purchase, the tickets I received were for February 26thI contacted support for this company after noticing the post-payment discrepancy but they were quick to do nothing for meI verified the tickets before paying represented the dates I preferred (February 27th), yet after being charged $127, I received tickets for February 26th, a date I can
I set out to purchase tickets for the [redacted] for September in [redacted] I fill out all the form, I press pay and it glitch the stubhub app said please re-submit you transaction was not completedSo I press re/submit when it give me the confirmation I realized that it was a mistake because I saw the wrong date and the wrong theme and locationI thought to my self well this will be easy to fix I call stub hub and that’s when the fraud begunThe told me that they don’t care about the glitch and that they will not be switching my ticks out or crediting me or even refunding me because they don’t do thatHe said that the only thing that stub hub can do is the-sell the ticks and make more money on the backs of their customersI ask to speak to a manager or a supervisor and he told me noLater I call back and I ask to speak to a supervisor to no avail no one has call me backOrder [redacted]
StubHub has the worst customer service I have ever experiencedI ordered [redacted] tickets on 10/as a gift for my clientsThe email said I’d receive them BY 11/8, still didn’t get them yesterdaySo I called and was told that the tickets were cancelled because of an issue with the credit cardThe concert was the next day, this was 4pm EST I was being told thisI didn’t receive an email stating anything was wrong, no one tried to contact me, they just cancelled the ticketsMy clients already knew about them and were expecting to goI asked to talk to someone who would help or a supervisor and I was told by whoever I spoke with that I could “submit a report and someone would contact me in hours”That would be too late as the concert was hours awayHe said there was no one else to talk to and I’d have to go onlineI wasn't able to be transfered, I've sent emails and the response was "no one is checking this email please go online"No where to submit any feedback online to them and I am not calling to speak with someone who could literally care less againThe way this was handled was unacceptable and I will never be purchasing from StubHub again
Throughout the entire checkout process it showed for my total, until I clicked submit, and my order [redacted] was processed, then it showed over $being chargedI contacted them immediately and they did nothing to try to rectify the situation, would not cancel, and were not friendlyThey threatened to cancel my account and ban me from using their services, which is no great lossI will not ever use their service again, and will do my part to make sure no one else does either
Let me start off by stating what a horrible experience I have had dealing with Stub HubBack in March I purchased ticket for the [redacted] ***, I kept in touch asking them to mail my tickets to my home address but per "stub hub" tickets needed to be mailed to me to the address where I would be staying in [redacted] I provided an address where my tickets should be mailed in [redacted] On [redacted] I received a phone call from a random number in [redacted] I answered and a complete stranger tells me she has a package for me meaning my tickets, I told her that my tickets were supposed to be delivered to [redacted] she stated she was down the street from that hotel meaning my tickets had been delivered to the wrong placeShe told me over the phone that there were only tickets instead of and she was kind enough to deliver the rest of the tickets to the hotel where they were supposed to be sent in the first placeAs soon as I got off the phone with that stranger I i
On [redacted] *** I two purchased tickets to Hamilton from Stubhub.com which after taxes and fees cost $eachThe website did not state that the seats contain an obstructed view and the website provided a photograph with a clear view of the stage to demonstrate what seats would be likeOn November 16, I picked up the tickets in person from Stubhub's office on [redacted] less than minutes away from the theaterI checked with them to make sure that these were not seats that had an obstructed view and an employee and a manager both provided me with assurance that the seats did not have an obstructed viewI can provide you with both of these employee's names late, but I realize this specific statement may be posted publicly online and I don't want to invade their privacy in this mannerThey stated that if I got there and my view was obstructed, I could call the office and they would provided me with new seatsWhen I arrived at the theater the
Selling [redacted] *** Football Club tickets on lineThese tickets are scammedThe stadium is the only place where tickets may be purchasedMy husband and I were not allowed into the stadium with the tickets that I bought on Stub Hub Canada
Recently I purchased tickets from Stubhub for an eventWhile working with the Stubhub agent we relisted of these ticketsThese tickets did in fact sellWhen I went to the event, I accessed the Stubhub phone app and accessed my ticketsAll tickets appeared in the form of a [redacted] with no section, row, or seat numberWhen the group entered my phone was scanned and we all gain entryI received a call from Stubhub after the event and they claimed that the people who purchased my tickets were not allowed to gain entrySince we could not see the section row and seat from the Stubhub app we had no idea what tickets were for whomWhen I tried to explain to Stubhub and get an answer about what appears to be to be a technology issue I was told and they have it recorded there is no technology issue and it must be my IPhone that was the problemSeems unlikely if you ask meStubhub will not address my concern and has since charged me the ticket price plus a fee for something t
I listed xtickets for sale for the [redacted] and the [redacted] on 11/6/ [redacted] @ 6:30PMEverything was OK and then I received an email saying "hey, your listing is about to expire, you should adjust the price." I clicked the link and was taken to the page where you adjust the priceI was toggling the pricing around to see what I would get if I changed the price and ultimately determine my pricing was fairLater that evening I received an email that my tickets had soldMuch to my annoyance the tickets had sold for $ [redacted] each or $ [redacted] for the pairThis was a far cry from the price that I paid and the price I wanted to sell atWhat I learned is that when you toggle pricing on their website it AUTOMATICALLY updates the price without having to click to commit to a changeThis is an absurd practice considering the cost and potential issues involvedI decided to cancel the order immediately because the purchase was made @ ~8:30PM and I wanted to let the buyer know right away that ther
Received email from StubHub for $ [redacted] off using ***checkout codeGood through [redacted] at 11:pmThey said [redacted] cancelled promotion earlyThey said they told customers this, but I was not toldI want my $ [redacted] refundedBought tickets using [redacted] per offer requirements
I purchased tickets for an event at [redacted] stadium for [redacted] [redacted] section field box VIP tickets for $ [redacted] each Plus fees for a total of [redacted] days after the purchase, I get a call from StubHub saying the tickets I bought were not available, and they needed to refunded me my moneyI didn't want a refund I wanted replacement tickets just how their sellers policy says they wouldThey said that wasn't possible due to the price increase of the tickets and also the availability, they only have set of or tickets now, not a pair like the ones I boughtI talked to a supervisor or the phone to find a resolution to my problem and they told me there was nothing I can do for youThat I would be receiving my refund in a few business days and hung upSupervisor I talked to named CharlieAnd refused to give me his last nameI feel like stub hub acted so unprofessional on a problem that me the buyer didn't cause, I was just buying tickets how any one else wouldThey refunded my tick
I purchased two tickets to a show from the StubHub websiteThey charged me over $ [redacted] in fees (nearly 20% of the ticket value), with no explanationTheir fees are not clearly marked on the website, and were not clearly stated upon purchaseIt was only after purchase that I received an itemized receipt, though they were just listed as "fees" with no additional explanation for why they are so highThe amount is unreasonable and predatory
This complaint is in regards to Order # [redacted] As the seller of these tickets, I was unable to provide the tickets to complete the saleIn accordance to Stubhub's policy, which states: If your tickets have sold but you cannot fulfill the order (also referred to as “dropping a sale” or a “dropped sale”), StubHub will charge your payment method an amount equal to the greater of 40% of the price of the ticket(s) sold or (ii) the full amount incurred by StubHub to remedy the dropped saleThe original sale price of my ticket was $***Because I could not complete the sale, Stubhub executed a charge back in an exorbitant amount of $ [redacted] to cover the purchase a new ticket for the sellerThis difference of 140% is out of line for a few reasonsSingle tickets in a comparable section were around the same price as my ticket if not cheaper"Comparable section" is not clearly defined any where in their policies and after contacting Stubhub, they would not identify the location of the replace
On [redacted] *** I purchased, directly from Ticketmaster for $1161.50, tickets to a Coldplay concert on [redacted] **Unfortunately, as we subsequently expected out of town guests that particular weekend, I tried to sell my tickets via Craigslist and Tickemaster at face value and then below face value without successI had never used Stubhub before, but because Ticketmaster’s website would not permit sale of tickets below face value, I turned to Stubhub to sell my ticketsOn [redacted] **, I tried to create an account on Stubhub in order to list my ticketsI had a lot of trouble with the website’s freezing upI checked other websites and had no trouble with other websites; thus, the problem was with Stubhub’s website and not my computer or my connectionAfter aborting the process, closing my browser, and restarting the process several times, at last it allowed me to create an account and a listing for my ticketsWh
On February 23, [redacted] I purchased tickets for the [redacted] concert in October 7, ***On June an empty envelope was delived to my address, I contacted stubhub by phone and tell them that I never received the tickets, the envelope had a tracking number that said it was delivered but nothing was insideStubhub said that they would contact the seller and have them re-ship the tickets, after not hearing back from them, I contacted them again and they said the seller refused to re-send the tickets even though the concert was months away and that because the tracking said delivered they can not help meI paid $ [redacted] CAD for the tickets, the concert is months away and they refuse to assist meI don't know if it was a scam or an error but I paid $ [redacted] for tickets I do not have and the concert is still a month away and that is more that enough time to get the tickets to me
Original tickets purchased were not received amount $I received a credit on from StubhubI went to purchase new tickets for the event and it took the money from my paypal account of $I have called two different timesone on [redacted] They sent me an email telling me I would receive my money back to my paypal account for $I just wanted to use the coupon to pay for the ticketsI tried to resolve this via telephone calls but was not resolvedI still want to attend the eventI will not purchase again from paypal after I use my $It is an AWEFUL experience
On [redacted] *** I bought [redacted] tickets for Oct The price said $each ticket before I clicked buyUntil recently you did not know how much you were paying until you clicked buyThe total price after I bought was $I knew there were extra charges but I didn't it would be that muchI've done a lot of business with stubhubThis is the first year you didn't know how much you were paying until you click buyThat has been fixed just recentlyI also had to pay a delivery chargeThe tickets I bought were coming FedExMy friend did not want to pay that muchI've tried to get someone else to goNo one wants to goI wanted to sell ticketsI usually enter barcodes & that's itIt wouldn't go throughCalled stubhub, they said to e-mail stubhub & get confirmation to list electronicallyI did this, they responded & wont let meI feel this is keeping my tickets from sellingThe cut off date is [redacted] A lot of people buy their tickets at
I purchased two SECOND ROW tickets to a concert in [redacted] last Saturday nightI get to the venue and people were sitting in my seatsThey had the exact same tickets I didIt turns out the StubHub Seller sold the SAME tickets on another third party siteThe tickets were over [redacted] eachI was unable to use my tickets and the manager of the venue could not do anything since I didn't purchase the tickets through ticketmasterExtremely frustrated and disappointed
Purchased a ticket for an soccer event in [redacted] through Stubhub which turned out to be ticketbis because it was the euro versionI was denied entry at the gate, claiming someone had already entered the stadium with the same ticket I hadI proceeded to follow all of the required steps including a letter of proof from the soccer club stating my denied entry to the stadiumOn May I was told my refund would be acceptedJune I was informed my refund was processed and it would be two weeksSix weeks later I have no refundFirst I was told there was a problem with paypal financial department, then I was told my email was incorrect, then I was told it would be two more weeks, after the two weeks, it's now two more weeks because of the way they pay out the paypal refundAll I get is some chat agent who tells me the same story over and over again, two weeks, they sayI can't call anyone because they don't have a number, and I can't have the name or email of a mange
I purchase concert tickets often, usually through vividUnfortunately, this time I used stubhub for the Classic East concert After the online purchase, I was contacted by Stubhub to say the tickets would be on day UPS which was acceptable since the delivery would be before our flight date The next day Stubhub called to say the seller didn't make the UPS drop off so Stubhub would e-mail me printable ticketsThen the next day they called and said the replacement tickets would be available at will call the day of the event But, now my tickets are in section 113, not like I purchased Obviously is significantly farther from the stage Stubhub said it was the best they could do Lessons learned: don't use Stubhub and purchase only downloadable tickets
Please note that the nature of the complaint includes multiple discrepancies to include fraudulent advertisement, scamming, etcOn 20th February 2018, around 7:p.meastern time I visited www.stubhub [redacted] to purchase tickets to a local concertI proceeded to search the database on this website for Portugalthe Man showtimes near meI found the following: Portugalthe Man, Athens, GA, Tuesday, February 27th, I was content with this date and location and continued with a purchaseAs I entered my credit card information, the date, time, and location aforementioned was reflected as confirmationHowever, after I proceeded to make the purchase, the tickets I received were for February 26thI contacted support for this company after noticing the post-payment discrepancy but they were quick to do nothing for meI verified the tickets before paying represented the dates I preferred (February 27th), yet after being charged $127, I received tickets for February 26th, a date I can
I set out to purchase tickets for the [redacted] for September in [redacted] I fill out all the form, I press pay and it glitch the stubhub app said please re-submit you transaction was not completedSo I press re/submit when it give me the confirmation I realized that it was a mistake because I saw the wrong date and the wrong theme and locationI thought to my self well this will be easy to fix I call stub hub and that’s when the fraud begunThe told me that they don’t care about the glitch and that they will not be switching my ticks out or crediting me or even refunding me because they don’t do thatHe said that the only thing that stub hub can do is the-sell the ticks and make more money on the backs of their customersI ask to speak to a manager or a supervisor and he told me noLater I call back and I ask to speak to a supervisor to no avail no one has call me backOrder [redacted]