I paid a total of $each for [redacted] tickets for Saturday [redacted] announced weeks before the concert he was changing the date to 10/25/17, Wednesday nightNoone in the group could go on that day as we all work or go to schoolAirline tickets and hotel rooms bought and paid forStubhub says no refunds unless concert cancelsWell for most people it is a cancellation because changing from a Friday night to a Wednesday night is usually an unacceptable changeStubhub says we can resell them...I have my tickets listed, and the value has gone down to half of the original priceThey are severely devaluedI NEVER would have bought these tickets for this nightThe "reschedule" is due simply to a "scheduling conflict on the part of [redacted] ***, not for a any reason that would be understandablei.e., weather, tragedy (Route 91, hurricane), or illness
My brother purchased tickets from StubHub for the [redacted] game on [redacted] in [redacted] We flew all the way down from [redacted] to watch the gameWhen we got there, the tickets we were issued wouldn't work- one of the people working the gate suggested that the tickets may have been sold more than once, and subsequently already invalid due to already being scanned once before we got thereWhen we called StubHub to ask what had happened, we were put into a minute hold in which the lady didn't even bother to do anything to help our situationShe was unable to find us other seats, unable to get us working tickets- essentially, we were screwed and couldn't get itShe offered us a $ [redacted] credit to Stubhub, which was useless since didn't help our current situation and we would never use stubhub againUnfortunately, we had wasted over [redacted] dollars of plane tickets and then another ~ [redacted] on tickets that didn't work, and was only offered a $ [redacted] credit
Hi there, I posted tickets for a concert for sale on Stub Hub's site in [redacted] of this yearApproximately two weeks later that time, I changed my mind and decided not to use them for the resale and removed the ticketsIn ***, I received an email from them saying the tickets were soldI knew this wasn't possible so I called them and spoke to one of their customer service agent who confirmed with me that the tickets were NOT listed for saleI asked her to kindly double check and she said they were not listed for saleThinking everything was find, I thanked her and hung upLast week, I received another e-mail saying that I owe Stub Hub **% of the ticket prices (which equals $***) and that of I don't make payment arrangements, they will send the bill to collectionsI called in again and their agent said the tickets WERE on the site and they did indeed sellI shared my confusion and frustration with the new agent and she said there wasn't anything she could do regarding the payme
Stubhub is having technical issues since Friday of last week and I can still not access my accountThey cannot provide a timeframe of when the issue will be resolvedBe careful setting up an any listings to Sell as you may not have ability to modify them
My [redacted] card has fraudulent / Unauthorized Charge by this company for the amount of $ [redacted] . I reported the unauthorized/ fraudulent charge to my bank in the month of [redacted] and to the company Stubhub in the Month of [redacted] . Stubhub generated a case with the Listing # [redacted] / acct# [redacted] . Weeks went by without any resolution, so I reached out to them once again. Stubhub refused to reverse the unauthorized amount back to the victim as they stand by the criminal. I have never heard of any company that stands by the criminal and forces the victim to be victimized a second time. I have stated that this charge was not authorized, I never gave anyone permission to charge my [redacted] card and that is not enough for Stubhub.
Stubhub backed out on deal! I sold x tickets to a concert and sent the wristbands WITH DELIVERY CONFIRMATION to the buyer x hours before the wristbands arrived, Stubhub allowed the buyer to cancel the order even though the tickets were enroute and delivered in the next hours All this was more than hours before the event started To make it worse, Stubhub charged me x times the current market value for replacement tickets In the end, the buyer ended up with x tickets for the price of and I was down $even though I sold tickets!
Purchased tickets with SubHub to a concert for [redacted] order # [redacted] Receipt clearly states that, however the tickets uploaded where for [redacted] and in someone else's name
Last weekend 8/31/I purchased [redacted] Band tickets from StubHub as a friend gave me the suggestionI found the concert I wanted, purchased the tickets and made my plans to enjoy a fun filled day! 9/1/arrived at the Gorge Amphitheater and pulled up my ticket information only to be told that those same tickets were just used in the previous minutesI went to the customer service area and while waiting to talk to someone overheard several other people having the same issuesI had to them call StubHub and spoke to a customer service agent who tried getting me tickets and couldn'tI asked her "how could this happen?" and was told that she didn't know only that they don't condone such practices at StubHubI told her that I spoke to others around me that had the same issue of tickets being resold and why did they let this go on for so many others including myself! She had no answers for me except that they could refund me my moneyI had driven over hours, tanks of gas and a hotel reservation at this point! I told her that they needed to take a closer look at their practices with customers and sellers and make some changes because this is unacceptable for anyone to have to deal withThank goodness for the kindness of strangers as I was given a free ticket and was able to purchase one for $We were able to enjoy ourselves after this awful ordeal
on separate occasions in the past month I purchased tickets through this siteBoth times my card was charged twice, my credit card was cut off and the bank called to alert me to fraudI called STUBHUB to ask what happened and the first occasion a woman dismissed the whole thing and blamed my credit cardi was busy and did not pursue itEverybody makes a mistake now and thenBut the second time I became very concernedI called and spoke with a supervisor named CharlieHe told me that they did not actually charge my card twice, but that it was something they call a failed purchase and then they void itBut they claim that there never was a purchaseBut if not, why the void? You don't void something that never existedWell my credit card company refutes that and says that had they not issued the refund I would be responsible for paying both the chargesI do not understand why they do thisi will not purchase tickets here againI had been using them for years and this never
I ordered tickets to a concert taking place in Oshawa, On for October 29, [redacted] on September 2, ***. I selected "receive via mobile" on the pre-purchase screen, and the tickets were supposed to then transfer to my [redacted] account. I did not receive them. I called StubHub, and they offered me a full reimbursement, plus a $ [redacted] discount code for [redacted] r. When I called they stated that there were no seats left for the show when I purchased the tickets. My reference number is # [redacted] .
Used Stubhub to buy tickets for Hamilton in Chicago We flew out there to see the playWhen we got to there venue, we found out that the tickets were already usedWe found out that we were not the only ones in this predicamentA couple before us also had our same seats and alsobought on StubhubSo Stubhub sold the same tickets at least twiceThey have no quality system to check if they sold it once While they did refund our money, it certainly ruined our weekend
Stub hub has a preset to autofill seats on there websiteThe preset is set incorrectly causing the autofill seats to be wrongI sold seats on Stubhub with incorrect seat numbers because of there incorrect pre set seats that they programStub hub is charging me $ [redacted] because they are saying I lied about the seat numbers due to there faulty pre setAlso They cancelled my sale of $ [redacted] for no reason other than they're faulted presets
Horrible experience, do not buy tickets through Stub Hub. I spent $550 on Bob Seger tickets thru stub hub. The concert was canceled, they did not notify me and they will not refund my money! They are telling me if the concert is not rescheduled...I can get my money back. Just stay away from StubHub...go with ticketmaster!
I have been selling tickets with Stubhub for four months nowI have sold seven lots of ticketsStubhubs payment terms state 'you will receive payment within working days'I HAVE NEVER received payment within working daysEVERY TIME I have to contact Stubhub and ask where my payment isEVERY TIME I get the same response: not sure why this has happened, please be assured you will recieve your paymentIt is only when I prompt them that I receive paymentSo often payment can take 2-weeks beforeI've been told on two occasions: 'this won't happen again'It hasTheir customer service serve you up meaningless platitudes and attempts to placate youNothing gets done
I purchased 'VIP' tickets for a concert from www.stubhub.com after being assured that they would include the extras included in the ticket selection description for the 'VIP' level of tickets soldThese extras included but are not limited to a special event lanyard, poster, early admission to the event for a meet & greet and pictures with the bandI purchased the tickets solely after the assurance by one of their customer service representatives (David L.) via live online chat that the VIP tickets did include all the extras mentioned in the VIP level ticket description in the seating map picture on the event pageJust to make sure that this was indeed true, I contacted customer service through live online chat again after purchasing the tickets, and again was assured (by Omar Pthis time) that the VIP extras mentioned were included in the purchase of the VIP tickets from their websiteOnce I arrived at the event, I was informed that the tickets I purchased from stubhub did not
As a seller, I cancelled a ticket that was already sold and paid for with the understanding that the **% cancellation charge would be appliedHowever, when I went to cancel it, there was no mention of a replacement charge that totaled [redacted] I understand that the terms of use is hidden in legal jargon in different links and there is a section on it talking about the replacement chargeI also don't think it was laid out clearly when StubHub would use the replacement charge vs**% feeIf StubHub had clearly warned me that I would be charged [redacted] , instead of the **% penalty, I would not have cancelled the saleI believe that this is a dangerous precedent for StubHub to grab extra cash whenever it can by stating that for a company to exercise this replacement clause without forewarning the seller when it would be usedI ended up paying the full replacement amount because StubHub threatened to send the unpaid claims to collections, which would damage my credit score and expose me
I recently bought instant download tickets from StubhubOrder # [redacted] Upon receiving these tickets via email, I used [redacted] "Buy on Map" feature and the same exact tickets were still available for me to buyI instantly knew they were being double sold because they were STILL for sale / NEVER sold on [redacted] I called Stubhub to let them know and they told me "the 'fan' was trying to resale them on both, we've emailed them to let them know they have been sold and to take them down on other sites"Stubhub is missing the ENTIRE point hereThe tickets have not even been sold from [redacted] everMeaning, once again, the two tickets I have bought from someone on Stubhub have never even been sold beforeYes, [redacted] has a resale featureThese tickets are listed as REDThe tickets I am inquiring about are still listed as BLUEI called Stubhub again to try and speak with a different agent and was yet told the same thingIt's like speaking to robots when I call
Stub Hub took $ [redacted] from our bank account for a purchase that we never made or authorizedThey have no explanation as to why and no urgency to correct the situationThis is stealing and may cause penalty fees to our bank account which they say they will not reimburse and we feel this is wrong
I had listed tickets for sale at $eachI received an email that the tickets sold for $eachStubhub is sticking by their sale and forcing me to deliver or have me pay a 40% penaltyThey claim that I changed the price, which I did notTotal ripoff
Sold tickets on StubHub, the buyer deemed the tickets unusable***, from Marketplace Investigations, notified me of the issue, and stated that if I assisted in the investigation of what happened that the fees would be less and possibly not owe at allAfter contacting [redacted] by email and phone a few times, she told me that I had until the end of July 18th, 2017, to submit my informationI tried calling and emailing [redacted] several times on July 18th, 2017, and received no phone call or email back from herNever heard from StubHub again until they notified me of an outstanding bill and that the claim was being sent to collections for $On November 15th, I once again called StubHub to try to get the situation resolvedHeather from customer service told me there was nothing she could doI asked to speak to a supervisor, she transferred me to [redacted] , a Customer Experience Supervisor [redacted] listened to my explanation of the situation as well as read through StubHub's notes, telling me
I paid a total of $each for [redacted] tickets for Saturday [redacted] announced weeks before the concert he was changing the date to 10/25/17, Wednesday nightNoone in the group could go on that day as we all work or go to schoolAirline tickets and hotel rooms bought and paid forStubhub says no refunds unless concert cancelsWell for most people it is a cancellation because changing from a Friday night to a Wednesday night is usually an unacceptable changeStubhub says we can resell them...I have my tickets listed, and the value has gone down to half of the original priceThey are severely devaluedI NEVER would have bought these tickets for this nightThe "reschedule" is due simply to a "scheduling conflict on the part of [redacted] ***, not for a any reason that would be understandablei.e., weather, tragedy (Route 91, hurricane), or illness
My brother purchased tickets from StubHub for the [redacted] game on [redacted] in [redacted] We flew all the way down from [redacted] to watch the gameWhen we got there, the tickets we were issued wouldn't work- one of the people working the gate suggested that the tickets may have been sold more than once, and subsequently already invalid due to already being scanned once before we got thereWhen we called StubHub to ask what had happened, we were put into a minute hold in which the lady didn't even bother to do anything to help our situationShe was unable to find us other seats, unable to get us working tickets- essentially, we were screwed and couldn't get itShe offered us a $ [redacted] credit to Stubhub, which was useless since didn't help our current situation and we would never use stubhub againUnfortunately, we had wasted over [redacted] dollars of plane tickets and then another ~ [redacted] on tickets that didn't work, and was only offered a $ [redacted] credit
Hi there, I posted tickets for a concert for sale on Stub Hub's site in [redacted] of this yearApproximately two weeks later that time, I changed my mind and decided not to use them for the resale and removed the ticketsIn ***, I received an email from them saying the tickets were soldI knew this wasn't possible so I called them and spoke to one of their customer service agent who confirmed with me that the tickets were NOT listed for saleI asked her to kindly double check and she said they were not listed for saleThinking everything was find, I thanked her and hung upLast week, I received another e-mail saying that I owe Stub Hub **% of the ticket prices (which equals $***) and that of I don't make payment arrangements, they will send the bill to collectionsI called in again and their agent said the tickets WERE on the site and they did indeed sellI shared my confusion and frustration with the new agent and she said there wasn't anything she could do regarding the payme
Stubhub is having technical issues since Friday of last week and I can still not access my accountThey cannot provide a timeframe of when the issue will be resolvedBe careful setting up an any listings to Sell as you may not have ability to modify them
My [redacted] card has fraudulent / Unauthorized Charge by this company for the amount of $ [redacted] . I reported the unauthorized/ fraudulent charge to my bank in the month of [redacted] and to the company Stubhub in the Month of [redacted] . Stubhub generated a case with the Listing # [redacted] / acct# [redacted] . Weeks went by without any resolution, so I reached out to them once again. Stubhub refused to reverse the unauthorized amount back to the victim as they stand by the criminal. I have never heard of any company that stands by the criminal and forces the victim to be victimized a second time. I have stated that this charge was not authorized, I never gave anyone permission to charge my [redacted] card and that is not enough for Stubhub.
Stubhub backed out on deal! I sold x tickets to a concert and sent the wristbands WITH DELIVERY CONFIRMATION to the buyer x hours before the wristbands arrived, Stubhub allowed the buyer to cancel the order even though the tickets were enroute and delivered in the next hours All this was more than hours before the event started To make it worse, Stubhub charged me x times the current market value for replacement tickets In the end, the buyer ended up with x tickets for the price of and I was down $even though I sold tickets!
Purchased tickets with SubHub to a concert for [redacted] order # [redacted] Receipt clearly states that, however the tickets uploaded where for [redacted] and in someone else's name
Last weekend 8/31/I purchased [redacted] Band tickets from StubHub as a friend gave me the suggestionI found the concert I wanted, purchased the tickets and made my plans to enjoy a fun filled day! 9/1/arrived at the Gorge Amphitheater and pulled up my ticket information only to be told that those same tickets were just used in the previous minutesI went to the customer service area and while waiting to talk to someone overheard several other people having the same issuesI had to them call StubHub and spoke to a customer service agent who tried getting me tickets and couldn'tI asked her "how could this happen?" and was told that she didn't know only that they don't condone such practices at StubHubI told her that I spoke to others around me that had the same issue of tickets being resold and why did they let this go on for so many others including myself! She had no answers for me except that they could refund me my moneyI had driven over hours, tanks of gas and a hotel reservation at this point! I told her that they needed to take a closer look at their practices with customers and sellers and make some changes because this is unacceptable for anyone to have to deal withThank goodness for the kindness of strangers as I was given a free ticket and was able to purchase one for $We were able to enjoy ourselves after this awful ordeal
on separate occasions in the past month I purchased tickets through this siteBoth times my card was charged twice, my credit card was cut off and the bank called to alert me to fraudI called STUBHUB to ask what happened and the first occasion a woman dismissed the whole thing and blamed my credit cardi was busy and did not pursue itEverybody makes a mistake now and thenBut the second time I became very concernedI called and spoke with a supervisor named CharlieHe told me that they did not actually charge my card twice, but that it was something they call a failed purchase and then they void itBut they claim that there never was a purchaseBut if not, why the void? You don't void something that never existedWell my credit card company refutes that and says that had they not issued the refund I would be responsible for paying both the chargesI do not understand why they do thisi will not purchase tickets here againI had been using them for years and this never
I ordered tickets to a concert taking place in Oshawa, On for October 29, [redacted] on September 2, ***. I selected "receive via mobile" on the pre-purchase screen, and the tickets were supposed to then transfer to my [redacted] account. I did not receive them. I called StubHub, and they offered me a full reimbursement, plus a $ [redacted] discount code for [redacted] r. When I called they stated that there were no seats left for the show when I purchased the tickets. My reference number is # [redacted] .
Used Stubhub to buy tickets for Hamilton in Chicago We flew out there to see the playWhen we got to there venue, we found out that the tickets were already usedWe found out that we were not the only ones in this predicamentA couple before us also had our same seats and alsobought on StubhubSo Stubhub sold the same tickets at least twiceThey have no quality system to check if they sold it once While they did refund our money, it certainly ruined our weekend
Stub hub has a preset to autofill seats on there websiteThe preset is set incorrectly causing the autofill seats to be wrongI sold seats on Stubhub with incorrect seat numbers because of there incorrect pre set seats that they programStub hub is charging me $ [redacted] because they are saying I lied about the seat numbers due to there faulty pre setAlso They cancelled my sale of $ [redacted] for no reason other than they're faulted presets
Horrible experience, do not buy tickets through Stub Hub. I spent $550 on Bob Seger tickets thru stub hub. The concert was canceled, they did not notify me and they will not refund my money! They are telling me if the concert is not rescheduled...I can get my money back. Just stay away from StubHub...go with ticketmaster!
I have been selling tickets with Stubhub for four months nowI have sold seven lots of ticketsStubhubs payment terms state 'you will receive payment within working days'I HAVE NEVER received payment within working daysEVERY TIME I have to contact Stubhub and ask where my payment isEVERY TIME I get the same response: not sure why this has happened, please be assured you will recieve your paymentIt is only when I prompt them that I receive paymentSo often payment can take 2-weeks beforeI've been told on two occasions: 'this won't happen again'It hasTheir customer service serve you up meaningless platitudes and attempts to placate youNothing gets done
I purchased 'VIP' tickets for a concert from www.stubhub.com after being assured that they would include the extras included in the ticket selection description for the 'VIP' level of tickets soldThese extras included but are not limited to a special event lanyard, poster, early admission to the event for a meet & greet and pictures with the bandI purchased the tickets solely after the assurance by one of their customer service representatives (David L.) via live online chat that the VIP tickets did include all the extras mentioned in the VIP level ticket description in the seating map picture on the event pageJust to make sure that this was indeed true, I contacted customer service through live online chat again after purchasing the tickets, and again was assured (by Omar Pthis time) that the VIP extras mentioned were included in the purchase of the VIP tickets from their websiteOnce I arrived at the event, I was informed that the tickets I purchased from stubhub did not
As a seller, I cancelled a ticket that was already sold and paid for with the understanding that the **% cancellation charge would be appliedHowever, when I went to cancel it, there was no mention of a replacement charge that totaled [redacted] I understand that the terms of use is hidden in legal jargon in different links and there is a section on it talking about the replacement chargeI also don't think it was laid out clearly when StubHub would use the replacement charge vs**% feeIf StubHub had clearly warned me that I would be charged [redacted] , instead of the **% penalty, I would not have cancelled the saleI believe that this is a dangerous precedent for StubHub to grab extra cash whenever it can by stating that for a company to exercise this replacement clause without forewarning the seller when it would be usedI ended up paying the full replacement amount because StubHub threatened to send the unpaid claims to collections, which would damage my credit score and expose me
I recently bought instant download tickets from StubhubOrder # [redacted] Upon receiving these tickets via email, I used [redacted] "Buy on Map" feature and the same exact tickets were still available for me to buyI instantly knew they were being double sold because they were STILL for sale / NEVER sold on [redacted] I called Stubhub to let them know and they told me "the 'fan' was trying to resale them on both, we've emailed them to let them know they have been sold and to take them down on other sites"Stubhub is missing the ENTIRE point hereThe tickets have not even been sold from [redacted] everMeaning, once again, the two tickets I have bought from someone on Stubhub have never even been sold beforeYes, [redacted] has a resale featureThese tickets are listed as REDThe tickets I am inquiring about are still listed as BLUEI called Stubhub again to try and speak with a different agent and was yet told the same thingIt's like speaking to robots when I call
Stub Hub took $ [redacted] from our bank account for a purchase that we never made or authorizedThey have no explanation as to why and no urgency to correct the situationThis is stealing and may cause penalty fees to our bank account which they say they will not reimburse and we feel this is wrong
I had listed tickets for sale at $eachI received an email that the tickets sold for $eachStubhub is sticking by their sale and forcing me to deliver or have me pay a 40% penaltyThey claim that I changed the price, which I did notTotal ripoff
Sold tickets on StubHub, the buyer deemed the tickets unusable***, from Marketplace Investigations, notified me of the issue, and stated that if I assisted in the investigation of what happened that the fees would be less and possibly not owe at allAfter contacting [redacted] by email and phone a few times, she told me that I had until the end of July 18th, 2017, to submit my informationI tried calling and emailing [redacted] several times on July 18th, 2017, and received no phone call or email back from herNever heard from StubHub again until they notified me of an outstanding bill and that the claim was being sent to collections for $On November 15th, I once again called StubHub to try to get the situation resolvedHeather from customer service told me there was nothing she could doI asked to speak to a supervisor, she transferred me to [redacted] , a Customer Experience Supervisor [redacted] listened to my explanation of the situation as well as read through StubHub's notes, telling me