We tried to sell a event ticket via stub hubIt was a will call ticket not a paper ticketThey advised us they only do paper and we cancelled ticket NOW they want to charge us up to dollars for the replacement of ticket or more or 40% of ticket priceI can see charging a service fee of even dollars to cancel or for not reading agreement fully bit dollars is way too much and ridiculousThe order was cancelled within minutes and we did not know it had to be a paper ticket
This is my first time having to file a complaint to the Revdex.com but I feel like I don't have any other recourseWe decided to sell tickets to an *** *** football game through StubHub for the first timeThe tickets were purchased and used by an anonymous buyerOn ***, four days after the game, we received an e-mail from StubHub stating that the buyers claimed they could not enter the game with our ticketsStubHub asked that we provide a variety of documentation and proof that our tickets were legitimate and not sold to other people firstI contacted *** *** ticket office the following day to get the information StubHub requested via *** *** on-line customer service chat so that I may copy the verbiage straight from *** *** to Stub HubWe were able to prove the tickets were scannedOne ticket was accepted right away and another showed three scans within minutes of each otherWe learned that if the buyers were truly unable to gain access to the stadium, that they
Never again will I use stubhubEvery single ticket on here is a resale which its what the site is all aboutIm sure most of these tickets on here were not purchased by individuals on the initial sell of the event but by stub hub itselfa true modern day scalperthat being said, I bought tickets to five finger death punch in dallasas we all know things come up and life happensso I attempt to sell my tickets online, multiple times I have logged into this account and bought other tickets to events that actually attendTHE VERY MOMENT I CLICK SELL MY TICKETS, I am now locked out of my accountI receive two emails, one stating my tickets have been listed, the second most recent email saying, your account has been locked out and your tickets are no longer listedI have tried multiple times to change my passwordIT WILL NOT ALLOW IT, and guess what, there are no customer service numbers, no chat screen options,so now im stuck with two very expensive front row & VIP tickets that I cant even offer up for saleUNLESS you want to buy tickets, big surprise thereThis company is a SHAM! I will never again use stubhub and I will do my very best to ensure that non of my friends or family never use it also
I purchased mobile transfer tickets from *** for *** *** *** in November of We are no longer going to be able to attend the concertSo I inquired about reselling my tickets onlineI followed all company guidelines that require you to fill out a form for approval to resale the ticketsAccording to the website, I should have heard back from them in hoursThis was done on April 30, By May 8, 2018, I still had not received anything from ***I went back online and this time chose to use the live chatI was told the issue would be turned over to their customer service team and I would hear back from them in 24-hoursI did notOn May 14, 2018, I contact *** live chat again and again I was told that they would turn it over to their customer service team and I would hear back from them in 24-hoursIt is not May 17, and I still have not heard anything back from themI would have preferred to simply resale my tickets online but since the
I was contacted by StubHub regarding an invalid ticket claim for event because the buyer supposedly could not get into the venue for the eventI was then assessed a significant charge because the claim was that I was at faultI was directed to reach out to the venue to obtain a scan reportSince being aware this issue, I have attempted several times to get something to provide to StubHub from the venue, but would never get any valid responseAnything that occurred, I would share with StubHubThis included the dates of me reaching out to the venue for assistanceI felt that this was a good faith effort in trying to resolve thisThey claim to have charged my card but was denied, but the same card was charged for something else two months afterI have been a StubHub user since Have sold significant amounts of tickets over the years with no issue or need to resolve any disputes or invalid ticketsDuring this time, I have sold other tickets on their site and have never receiv
On ***, *** 20th, at approximately 12pm, I ordered two concert tickets on the StubHub websiteI ordered these tickets in error, as I had not intended to submit the purchaseApproximately minutes after the purchase, I contacted the StubHub Customer service, asking for a refund...as this was a mistake and I had no intention of purchasing the ticketsStubHub informed me that they could not cancel the purchase and give me my money backThey told me my best course of action would be to attempt to sell the tickets and take my chancesThere is no guarantee that I will make any or all of my money back after a simple error that I attempted to resolve moments after it occurred
I purchased very expensive tickets from Stubhub, without realizing that Stubhub's "100% guarantee" is only applicable to certain ticketsWe missed the concert and did not receive a refund or any form of compensation
I really feel obligated to say a huge thank you to Stub Hub for truly going above and beyond with their customer service and help making right an issue we had with tickets We purchased tickets for a VIP box to a Dave Matthews Band show The tickets ended up being mis-labelled by the seller and were not really tickets to the event Stubhub sent their research crew out to find comparable tickets and got us replacements for nearly double what we originally paid at no extra charge to us I am shocked and so grateful to have purchased through a company who cared so much about their customers I will always use Stubhub and recommend them to anyone who wants to be assured that you will be taken care of Thank you!! A+++ Service
I attempted to sell two tickets through StubHubLater, I received a charge of $*** on my accountI called customer service and unbeknownst to me, the representative told me that my tickets had been sold (without any authorization from me) and because I had not delivered the tickets to the customer, I was charged a full $*** for tickets worth $***I was not aware of this because the notification that they had been sold was sent to the junk folder of my hotmail accountWhen I attempted to dispute the claim, they said they would refund me $** of the $***That is not nearly enough of a refund for something that is not my faultI did not receive proper notification that my tickets had been sold and withdrawing $*** from my account without any notification (besides an email in my junk mail folder) is an unethical business practice
I bought *** *** and *** *** ticket, and the concert was supposed to happens in ***When we arrived they told us the concert has been canceledand stubhub didn't inform usSo, after tow day days I called to get my money back, they refused to refund the money because they don't know if the concert has been canceled or postponedSo, I called my bank and I filed a dispute for the transactionAfter one month the bank told me that they denied the dispute and I cant get my money backSo, I tried to access my account to see what happened about my tickets, but I couldn'tI called to see what is the problem, they told me that they closed my account because of the disputeI told him that the dispute has been denied from you guys and you got the money he told me that he cant do anything, so I asked him about my tickets and he told me you cant access it and do anything with it because we closed your account and even if they issue a refund I will not get itSo, I called the b
StubHub/*** provided the wrong tickets via electronic transaction for a show on *** ** ***I went to the StubHub office on *** where the agent agreed that StubHub had made a mistake and would refund the purchase price of $***He also agreed to refund the $** out-of-pocket parking fee I incurred for the show based on the receipt I providedStubHub promptly sent a $** payment to my credit card, but not the $***After waiting several more days, I used the StubHub chat service to inquire and was told that I would receive the $***Then they sent an additional $**As of today (two weeks later), they still owe $***I was told via phone by StubHub Supervisor, *** *., that they will not refund that amountI have documented multiple chats and have emails from StubHub apologizing agreeing to refund both the $** and $***Now I am told they will only refund $***But as of 4:48PM EST today* *** *** ***, it has not posted to my account
This complaint is in regards to Order #***As the seller of these tickets, I was unable to provide the tickets to complete the saleIn accordance to Stubhub's policy, which states: If your tickets have sold but you cannot fulfill the order (also referred to as “dropping a sale” or a “dropped sale”), StubHub will charge your payment method an amount equal to the greater of 40% of the price of the ticket(s) sold or (ii) the full amount incurred by StubHub to remedy the dropped saleThe original sale price of my ticket was $***Because I could not complete the sale, Stubhub executed a charge back in an exorbitant amount of $*** to cover the purchase a new ticket for the sellerThis difference of 140% is out of line for a few reasonsSingle tickets in a comparable section were around the same price as my ticket if not cheaper"Comparable section" is not clearly defined any where in their policies and after contacting Stubhub, they would not identify the location of the replace
I purchased tickets on stubhub for lion king on broadway a few weeks agoI usually don't like ordering hard copy tickets because of the possibility of losing the tickets, but at the price I pulled the triggerI opened the mail a couple of days later and I left it on the counteri assume that day that whatever was on the counter was thrown awayi lost my tickets and they were not cheapit cost me a total of $i contacted stubhub and went through all the rings with them and after everything was said and done with them, they told me that they couldnt get a new copy of the tickets printed since they were sold from a seller on stubhubi contacted the broadway box office where the show will be held to see if there was anything they could do and they said no as wellso even though I ourchased the tickets and nobody will be sitting in those seats, they wouldnt let me in without the ticketsi have a picture of the tickets on my phone, the purchase from stubhub and the charge on my s
I purchased "instant" download tickets minutes before a Broadway show"Instant" has a different definition with StubHub than in the dictionaryWith StubHub, "instant" can be up to an hourI chose to do business with StubHub because of advertising and was burned because of itMy complaint with customer service wasn't handled with any seriousness "So sorry, hope you enjoyed the show" after I explained the "instant" tickets didn't arrive for half an hour
My first attempt at selling tickets on Stubhub resulted in me being charged $as a result of improper ticket images being uploaded to *** The company indicated clearly that you could upload ticket images from your phone and I did so with the barcode accessibleThere was no mention that hard tickets were not acceptable and would need to be delivered to the person
This is also a customer service issueIn the beginning, I have advertised to sell tickets to *** *** *** from December 29-31st *** on the stubhub websiteOver a month later, a buyer inquired and I received an email that the tickets were sold on 10/26/***I called to inquire since I was having second thoughts about attending the event - therefore, I initially spoke with Lalana on the live chat service provided by stubhub and asked what the penalities were for cancellation and what stubhub's policy wereI was not understanding what she was stating through the live chat, so then I asked for a customer support service numberOnce Lalana provided the customer service support number, I called stubhub on 11/7/***From there I spoke with a Stubhub's customer service representative and asked what the penalities of cancellations were and what stubhub's policy wereAfter the conversation with the customer support representative (I think her name was Christie), I stated th
Purchased a ticket for an soccer event in *** through Stubhub which turned out to be ticketbis because it was the euro versionI was denied entry at the gate, claiming someone had already entered the stadium with the same ticket I hadI proceeded to follow all of the required steps including a letter of proof from the soccer club stating my denied entry to the stadiumOn May I was told my refund would be acceptedJune I was informed my refund was processed and it would be two weeksSix weeks later I have no refundFirst I was told there was a problem with paypal financial department, then I was told my email was incorrect, then I was told it would be two more weeks, after the two weeks, it's now two more weeks because of the way they pay out the paypal refundAll I get is some chat agent who tells me the same story over and over again, two weeks, they sayI can't call anyone because they don't have a number, and I can't have the name or email of a mange
This is my entire experience with Stubhub leading up to *** *** of which I purchased tickets for on *** *** and the event was scheduled for the ***Purchase tickets from site for said event, go to print and notice the tickets are for an event in *** in *** *Customer service fixes days later after a lot of phone callsShow up to event and as we are exiting vehicle learn main event is canceled(Not stubhub fault) I call because I am obviously upset and am told that once the main fight was verified by stubhub as being canceled I would be able to get money backSince it is holiday weekend lady says call ***Me and pregnant wife go out to diner instead, rest of fights on card were garbage, this was all for main eventI call Tuesday, am put on hold for over minutes by someone named*** while he "researches" my situationThe response I get after waiting this long is "We are a secondary market and am not responsible"Obviously more upset
I resold tickets to*** *** on Broadway as was no longer able to attendThese tickets were purchased by an individual are I followed all processes outlined on the StubHub websiteI found out after StubHub tried to process by credit card for >$without my authorization that there was a claim against me being investigatedMy case was assigned to someone in "marketplace investigations" who I contacted multiple timesI also participated in two live chats and two phone calls where I was directed to only work with my marketplace investigations representative who would not return my contact after providing all documentationI physically went to the *** *** Theater to try to get a copy of the *** ***" and there was no one there that could assist me, which I shared with the individual on the toll-free number who directed me back to the unresponsive individual in marketplace investigationsI was then reassigned to a new representative from marketplace investigati
on separate occasions in the past month I purchased tickets through this siteBoth times my card was charged twice, my credit card was cut off and the bank called to alert me to fraudI called STUBHUB to ask what happened and the first occasion a woman dismissed the whole thing and blamed my credit cardi was busy and did not pursue itEverybody makes a mistake now and thenBut the second time I became very concernedI called and spoke with a supervisor named CharlieHe told me that they did not actually charge my card twice, but that it was something they call a failed purchase and then they void itBut they claim that there never was a purchaseBut if not, why the void? You don't void something that never existedWell my credit card company refutes that and says that had they not issued the refund I would be responsible for paying both the chargesI do not understand why they do thisi will not purchase tickets here againI had been using them for years and this never
We tried to sell a event ticket via stub hubIt was a will call ticket not a paper ticketThey advised us they only do paper and we cancelled ticket NOW they want to charge us up to dollars for the replacement of ticket or more or 40% of ticket priceI can see charging a service fee of even dollars to cancel or for not reading agreement fully bit dollars is way too much and ridiculousThe order was cancelled within minutes and we did not know it had to be a paper ticket
This is my first time having to file a complaint to the Revdex.com but I feel like I don't have any other recourseWe decided to sell tickets to an *** *** football game through StubHub for the first timeThe tickets were purchased and used by an anonymous buyerOn ***, four days after the game, we received an e-mail from StubHub stating that the buyers claimed they could not enter the game with our ticketsStubHub asked that we provide a variety of documentation and proof that our tickets were legitimate and not sold to other people firstI contacted *** *** ticket office the following day to get the information StubHub requested via *** *** on-line customer service chat so that I may copy the verbiage straight from *** *** to Stub HubWe were able to prove the tickets were scannedOne ticket was accepted right away and another showed three scans within minutes of each otherWe learned that if the buyers were truly unable to gain access to the stadium, that they
Never again will I use stubhubEvery single ticket on here is a resale which its what the site is all aboutIm sure most of these tickets on here were not purchased by individuals on the initial sell of the event but by stub hub itselfa true modern day scalperthat being said, I bought tickets to five finger death punch in dallasas we all know things come up and life happensso I attempt to sell my tickets online, multiple times I have logged into this account and bought other tickets to events that actually attendTHE VERY MOMENT I CLICK SELL MY TICKETS, I am now locked out of my accountI receive two emails, one stating my tickets have been listed, the second most recent email saying, your account has been locked out and your tickets are no longer listedI have tried multiple times to change my passwordIT WILL NOT ALLOW IT, and guess what, there are no customer service numbers, no chat screen options,so now im stuck with two very expensive front row & VIP tickets that I cant even offer up for saleUNLESS you want to buy tickets, big surprise thereThis company is a SHAM! I will never again use stubhub and I will do my very best to ensure that non of my friends or family never use it also
I purchased mobile transfer tickets from *** for *** *** *** in November of We are no longer going to be able to attend the concertSo I inquired about reselling my tickets onlineI followed all company guidelines that require you to fill out a form for approval to resale the ticketsAccording to the website, I should have heard back from them in hoursThis was done on April 30, By May 8, 2018, I still had not received anything from ***I went back online and this time chose to use the live chatI was told the issue would be turned over to their customer service team and I would hear back from them in 24-hoursI did notOn May 14, 2018, I contact *** live chat again and again I was told that they would turn it over to their customer service team and I would hear back from them in 24-hoursIt is not May 17, and I still have not heard anything back from themI would have preferred to simply resale my tickets online but since the
I was contacted by StubHub regarding an invalid ticket claim for event because the buyer supposedly could not get into the venue for the eventI was then assessed a significant charge because the claim was that I was at faultI was directed to reach out to the venue to obtain a scan reportSince being aware this issue, I have attempted several times to get something to provide to StubHub from the venue, but would never get any valid responseAnything that occurred, I would share with StubHubThis included the dates of me reaching out to the venue for assistanceI felt that this was a good faith effort in trying to resolve thisThey claim to have charged my card but was denied, but the same card was charged for something else two months afterI have been a StubHub user since Have sold significant amounts of tickets over the years with no issue or need to resolve any disputes or invalid ticketsDuring this time, I have sold other tickets on their site and have never receiv
On ***, *** 20th, at approximately 12pm, I ordered two concert tickets on the StubHub websiteI ordered these tickets in error, as I had not intended to submit the purchaseApproximately minutes after the purchase, I contacted the StubHub Customer service, asking for a refund...as this was a mistake and I had no intention of purchasing the ticketsStubHub informed me that they could not cancel the purchase and give me my money backThey told me my best course of action would be to attempt to sell the tickets and take my chancesThere is no guarantee that I will make any or all of my money back after a simple error that I attempted to resolve moments after it occurred
I purchased very expensive tickets from Stubhub, without realizing that Stubhub's "100% guarantee" is only applicable to certain ticketsWe missed the concert and did not receive a refund or any form of compensation
I really feel obligated to say a huge thank you to Stub Hub for truly going above and beyond with their customer service and help making right an issue we had with tickets We purchased tickets for a VIP box to a Dave Matthews Band show The tickets ended up being mis-labelled by the seller and were not really tickets to the event Stubhub sent their research crew out to find comparable tickets and got us replacements for nearly double what we originally paid at no extra charge to us I am shocked and so grateful to have purchased through a company who cared so much about their customers I will always use Stubhub and recommend them to anyone who wants to be assured that you will be taken care of Thank you!! A+++ Service
I attempted to sell two tickets through StubHubLater, I received a charge of $*** on my accountI called customer service and unbeknownst to me, the representative told me that my tickets had been sold (without any authorization from me) and because I had not delivered the tickets to the customer, I was charged a full $*** for tickets worth $***I was not aware of this because the notification that they had been sold was sent to the junk folder of my hotmail accountWhen I attempted to dispute the claim, they said they would refund me $** of the $***That is not nearly enough of a refund for something that is not my faultI did not receive proper notification that my tickets had been sold and withdrawing $*** from my account without any notification (besides an email in my junk mail folder) is an unethical business practice
I bought *** *** and *** *** ticket, and the concert was supposed to happens in ***When we arrived they told us the concert has been canceledand stubhub didn't inform usSo, after tow day days I called to get my money back, they refused to refund the money because they don't know if the concert has been canceled or postponedSo, I called my bank and I filed a dispute for the transactionAfter one month the bank told me that they denied the dispute and I cant get my money backSo, I tried to access my account to see what happened about my tickets, but I couldn'tI called to see what is the problem, they told me that they closed my account because of the disputeI told him that the dispute has been denied from you guys and you got the money he told me that he cant do anything, so I asked him about my tickets and he told me you cant access it and do anything with it because we closed your account and even if they issue a refund I will not get itSo, I called the b
StubHub/*** provided the wrong tickets via electronic transaction for a show on *** ** ***I went to the StubHub office on *** where the agent agreed that StubHub had made a mistake and would refund the purchase price of $***He also agreed to refund the $** out-of-pocket parking fee I incurred for the show based on the receipt I providedStubHub promptly sent a $** payment to my credit card, but not the $***After waiting several more days, I used the StubHub chat service to inquire and was told that I would receive the $***Then they sent an additional $**As of today (two weeks later), they still owe $***I was told via phone by StubHub Supervisor, *** *., that they will not refund that amountI have documented multiple chats and have emails from StubHub apologizing agreeing to refund both the $** and $***Now I am told they will only refund $***But as of 4:48PM EST today* *** *** ***, it has not posted to my account
This complaint is in regards to Order #***As the seller of these tickets, I was unable to provide the tickets to complete the saleIn accordance to Stubhub's policy, which states: If your tickets have sold but you cannot fulfill the order (also referred to as “dropping a sale” or a “dropped sale”), StubHub will charge your payment method an amount equal to the greater of 40% of the price of the ticket(s) sold or (ii) the full amount incurred by StubHub to remedy the dropped saleThe original sale price of my ticket was $***Because I could not complete the sale, Stubhub executed a charge back in an exorbitant amount of $*** to cover the purchase a new ticket for the sellerThis difference of 140% is out of line for a few reasonsSingle tickets in a comparable section were around the same price as my ticket if not cheaper"Comparable section" is not clearly defined any where in their policies and after contacting Stubhub, they would not identify the location of the replace
I purchased tickets on stubhub for lion king on broadway a few weeks agoI usually don't like ordering hard copy tickets because of the possibility of losing the tickets, but at the price I pulled the triggerI opened the mail a couple of days later and I left it on the counteri assume that day that whatever was on the counter was thrown awayi lost my tickets and they were not cheapit cost me a total of $i contacted stubhub and went through all the rings with them and after everything was said and done with them, they told me that they couldnt get a new copy of the tickets printed since they were sold from a seller on stubhubi contacted the broadway box office where the show will be held to see if there was anything they could do and they said no as wellso even though I ourchased the tickets and nobody will be sitting in those seats, they wouldnt let me in without the ticketsi have a picture of the tickets on my phone, the purchase from stubhub and the charge on my s
I purchased "instant" download tickets minutes before a Broadway show"Instant" has a different definition with StubHub than in the dictionaryWith StubHub, "instant" can be up to an hourI chose to do business with StubHub because of advertising and was burned because of itMy complaint with customer service wasn't handled with any seriousness "So sorry, hope you enjoyed the show" after I explained the "instant" tickets didn't arrive for half an hour
My first attempt at selling tickets on Stubhub resulted in me being charged $as a result of improper ticket images being uploaded to *** The company indicated clearly that you could upload ticket images from your phone and I did so with the barcode accessibleThere was no mention that hard tickets were not acceptable and would need to be delivered to the person
This is also a customer service issueIn the beginning, I have advertised to sell tickets to *** *** *** from December 29-31st *** on the stubhub websiteOver a month later, a buyer inquired and I received an email that the tickets were sold on 10/26/***I called to inquire since I was having second thoughts about attending the event - therefore, I initially spoke with Lalana on the live chat service provided by stubhub and asked what the penalities were for cancellation and what stubhub's policy wereI was not understanding what she was stating through the live chat, so then I asked for a customer support service numberOnce Lalana provided the customer service support number, I called stubhub on 11/7/***From there I spoke with a Stubhub's customer service representative and asked what the penalities of cancellations were and what stubhub's policy wereAfter the conversation with the customer support representative (I think her name was Christie), I stated th
Purchased a ticket for an soccer event in *** through Stubhub which turned out to be ticketbis because it was the euro versionI was denied entry at the gate, claiming someone had already entered the stadium with the same ticket I hadI proceeded to follow all of the required steps including a letter of proof from the soccer club stating my denied entry to the stadiumOn May I was told my refund would be acceptedJune I was informed my refund was processed and it would be two weeksSix weeks later I have no refundFirst I was told there was a problem with paypal financial department, then I was told my email was incorrect, then I was told it would be two more weeks, after the two weeks, it's now two more weeks because of the way they pay out the paypal refundAll I get is some chat agent who tells me the same story over and over again, two weeks, they sayI can't call anyone because they don't have a number, and I can't have the name or email of a mange
This is my entire experience with Stubhub leading up to *** *** of which I purchased tickets for on *** *** and the event was scheduled for the ***Purchase tickets from site for said event, go to print and notice the tickets are for an event in *** in *** *Customer service fixes days later after a lot of phone callsShow up to event and as we are exiting vehicle learn main event is canceled(Not stubhub fault) I call because I am obviously upset and am told that once the main fight was verified by stubhub as being canceled I would be able to get money backSince it is holiday weekend lady says call ***Me and pregnant wife go out to diner instead, rest of fights on card were garbage, this was all for main eventI call Tuesday, am put on hold for over minutes by someone named*** while he "researches" my situationThe response I get after waiting this long is "We are a secondary market and am not responsible"Obviously more upset
I resold tickets to*** *** on Broadway as was no longer able to attendThese tickets were purchased by an individual are I followed all processes outlined on the StubHub websiteI found out after StubHub tried to process by credit card for >$without my authorization that there was a claim against me being investigatedMy case was assigned to someone in "marketplace investigations" who I contacted multiple timesI also participated in two live chats and two phone calls where I was directed to only work with my marketplace investigations representative who would not return my contact after providing all documentationI physically went to the *** *** Theater to try to get a copy of the *** ***" and there was no one there that could assist me, which I shared with the individual on the toll-free number who directed me back to the unresponsive individual in marketplace investigationsI was then reassigned to a new representative from marketplace investigati
on separate occasions in the past month I purchased tickets through this siteBoth times my card was charged twice, my credit card was cut off and the bank called to alert me to fraudI called STUBHUB to ask what happened and the first occasion a woman dismissed the whole thing and blamed my credit cardi was busy and did not pursue itEverybody makes a mistake now and thenBut the second time I became very concernedI called and spoke with a supervisor named CharlieHe told me that they did not actually charge my card twice, but that it was something they call a failed purchase and then they void itBut they claim that there never was a purchaseBut if not, why the void? You don't void something that never existedWell my credit card company refutes that and says that had they not issued the refund I would be responsible for paying both the chargesI do not understand why they do thisi will not purchase tickets here againI had been using them for years and this never