Terrible experience!!!! Purchased tickets to a basketball game that was postponed due to weather The team posted an article on the date the game was supposed to be played stating that ticket holders unable to make it to the game on the new date would be able to use their tickets to a comparably valued game in the future Contacted stub hub and initially was told I would be e-mailed a list of games I could use the tickets on Never received an e-mail Called back weeks later and was told that it would not be possible to get tickets to another game since the game was eventually played They apologized for the "miscommunication" Terrible business WILL NEVER PURCHASE FROM STUB HUB AGAIN! I suggest you do the same Called the team and purchased directly through them for tickets to another game
Stubhub claims to offer a service that allows individuals to sell tickets online, but in reality they arbitrarily discriminate against some honest sellers by imposing vague restrictions, while favoring others, thereby artificially manipulating the ticket resale marketplaceBuyers are led to believe they're getting a "free market" price when in reality Stubhub's deceptive practices allow for anything but
Do not use stub hubThey will scam the buyer and seller They will sell them, say you didn’t deliever and then your out the money and they will fine you I proved they scammed me and the manager hung up on me twice saying their system didn’t show their mistake DO NOT USE THEM
DON'T USE STUBHUB! If you are like me and buy a ticket that "doesnt exist" or have some other type of "issue" with your ticketThey will call you and tell you there is only one option which is an alternative ticket which is WORTH WAY LESS than what you originally paidThey wont tell you that you can get a refund until after the other tickets are given to you, then they will not allow you to get a refund!
Hello, On ***, an NBA game between the*** *** and the *** *** took placeAbout two months ago, I have purchased eight tickets to this game as a surprise gift for my wife’s 39th birthday, as seeing an NBA game has been her dream for many years nowOut of the eight, six tickets were for me, my wife and our children, and an additional two tickets were intended for my brother-in-law and his newly-wed wife, who came to the ** *** *** for the sole purpose of seeing this game and fulfilling a lifelong dream of theirs as well! Both the ticket ordering page and the confirmation email we received stated that the game will take place at PM that dayTo our (unfortunate) surprise, as we were checking the location of the arena on our way to the game, we were horrified to find out that the game was moved back to PM, and in fact was already overWe called StubHub customer service to get some explanation as to what happenedThe customer service representati
I listed tickets on StubHub after purchasing them from a Ticket VendorAdmittedly, I purchased over my limit of ticketsAlthough not a particularly hot seller usually, every ticket for the game sold immediately for a price that was much higher than normalIt seemed obvious that an individual was buying up every ticketThe very next day I received an e-mail letting me know that my ticket purchases were cancelled, minus the eight I was allowedAlthough this was completely my fault, stubhub spent around $*** of my money to replace the tickets I couldn't provide to the buyer/sI had no idea this could happenThis has buried me in an amount of debt that I can't overcomeTheir logic behind this was that if the same tickets or similar became listed on stubhub, they would pay whatever the cost and give them to the buyer who originally bought my ticketsThey confirmed to me that they paid several times the original cost to replace the tickets I couldn't provideFor two tickets th
Purchased Tickets via there site, never received the ticketscalled multiple times and all of them assured me I will get the tickets before the eventEvent came in and I never received the tickets and they stated there is nothing they can do about itI was charged for something I never received
Horrible! I bought tickets in July for a November event and kept receiving emails and responses that the tickets are comingStubHub kept telling me that the tickets can be available as late as days prior to the event and to just waitFinally I call them the day before the event and they inform me that the tickets are no longer available from the sellerThey don't explain how long they have known thatThey offered me full refund and said that I can pirchase tickets from their website that are now $instead of $I paid! I said that they should honor the difference and give me the available tickets but they said that is not their policyThey said there is nothing they can do and basically all I am entitled to is to buy the tickets at the increased priceAnd their company, StubHub would of course get the increased service fee from that sale as wellScammers! Stay away! There was no help from the company and I spoke with representatives and supervisorsTerrible business practice
I put three sets of tickets up on their website Monday morning the 26th, Later that morning my account was deactivated after I had sold one pair of tickets, I contacted customer service and was told in hours I would be reached and my account would be back up and activatedAlong with the tickets I sold I would receive the money for them which I have the emails and chat logs for all of thathours later, I keep getting told I'll get contacted and my account will be backThis is ridiculous and I want my tickets,money and account up
I’ve always had a great experience with StubHub, both buying and sellingThey make the process quick and easyCan’t say the same about others in their spaceso thought I’d give them some positive recognition
We purchased tickets to a baseball gameUpon checkout, Stubhub stated “you will receives these seats together.” We had the seat number and section info printed on the ticketsWhen we arrived, we were told there was standing room onlyStubhub now states that they cannot guarantee we would have seats, although their website stated differently when we made the purchaseThey are unwilling to provide any compensation for the ticketsWe did not use the tickets and had to purchase different tickets at the venue
As a seller, for the past ten years, I have listed tickets to *** ** *** *** *** on Stub Hub to be sold as together; recently I changed the sale requirements to not leave me with one ticket; Stub Hub sold tickets insteadThe I was thus left with one ticketStub Hub's customer service rep and supervisor refused to correct their error
Ordered tickets Sunday, 2/4/Have not received the ticketsThere customer service is the worst I have ever dealt with and offered no updates or solutionsThey were supposed to be shipped UPS, it has been weeks since date of purchaseThere solution was to sell the tickets and re-buy on there site, resulting in Stub Hub receiving 200% more in service fees then ticket valueThat is what they call customer service
We purchased two tickets to the *** *** concert through Stubhub on *** 24, ***The total came to $*** which we paid via credit cardWe were then informed on *** *** after via email that this concert was potentially postponed and we waited months for a new concert date announcementIn *** ***, we received an email from the vendor saying that the *** 13, *** concert is cancelled and to wait for a new dateI called Stubhub on *** 31, *** and spoke with a representative to request a refundThey would not honour a refund but said we could sell the tickets to a non-existent concert and waive the re-listing feeTelling customers to sell their tickets to a non-existent event is not a resolutionStubhub then emailed ticket holders on *** 16, *** with a new concert date of *** 05, ***This concert, again, was cancelledWe filed a dispute in *** *** with our credit card company following the second cancellation however did not receive a refund
Terrible experience!!!! Purchased tickets to a basketball game that was postponed due to weather The team posted an article on the date the game was supposed to be played stating that ticket holders unable to make it to the game on the new date would be able to use their tickets to a comparably valued game in the future Contacted stub hub and initially was told I would be e-mailed a list of games I could use the tickets on Never received an e-mail Called back weeks later and was told that it would not be possible to get tickets to another game since the game was eventually played They apologized for the "miscommunication" Terrible business WILL NEVER PURCHASE FROM STUB HUB AGAIN! I suggest you do the same Called the team and purchased directly through them for tickets to another game
Stubhub claims to offer a service that allows individuals to sell tickets online, but in reality they arbitrarily discriminate against some honest sellers by imposing vague restrictions, while favoring others, thereby artificially manipulating the ticket resale marketplaceBuyers are led to believe they're getting a "free market" price when in reality Stubhub's deceptive practices allow for anything but
Do not use stub hubThey will scam the buyer and seller They will sell them, say you didn’t deliever and then your out the money and they will fine you I proved they scammed me and the manager hung up on me twice saying their system didn’t show their mistake DO NOT USE THEM
DON'T USE STUBHUB! If you are like me and buy a ticket that "doesnt exist" or have some other type of "issue" with your ticketThey will call you and tell you there is only one option which is an alternative ticket which is WORTH WAY LESS than what you originally paidThey wont tell you that you can get a refund until after the other tickets are given to you, then they will not allow you to get a refund!
Hello, On ***, an NBA game between the*** *** and the *** *** took placeAbout two months ago, I have purchased eight tickets to this game as a surprise gift for my wife’s 39th birthday, as seeing an NBA game has been her dream for many years nowOut of the eight, six tickets were for me, my wife and our children, and an additional two tickets were intended for my brother-in-law and his newly-wed wife, who came to the ** *** *** for the sole purpose of seeing this game and fulfilling a lifelong dream of theirs as well! Both the ticket ordering page and the confirmation email we received stated that the game will take place at PM that dayTo our (unfortunate) surprise, as we were checking the location of the arena on our way to the game, we were horrified to find out that the game was moved back to PM, and in fact was already overWe called StubHub customer service to get some explanation as to what happenedThe customer service representati
I listed tickets on StubHub after purchasing them from a Ticket VendorAdmittedly, I purchased over my limit of ticketsAlthough not a particularly hot seller usually, every ticket for the game sold immediately for a price that was much higher than normalIt seemed obvious that an individual was buying up every ticketThe very next day I received an e-mail letting me know that my ticket purchases were cancelled, minus the eight I was allowedAlthough this was completely my fault, stubhub spent around $*** of my money to replace the tickets I couldn't provide to the buyer/sI had no idea this could happenThis has buried me in an amount of debt that I can't overcomeTheir logic behind this was that if the same tickets or similar became listed on stubhub, they would pay whatever the cost and give them to the buyer who originally bought my ticketsThey confirmed to me that they paid several times the original cost to replace the tickets I couldn't provideFor two tickets th
Purchased Tickets via there site, never received the ticketscalled multiple times and all of them assured me I will get the tickets before the eventEvent came in and I never received the tickets and they stated there is nothing they can do about itI was charged for something I never received
Horrible! I bought tickets in July for a November event and kept receiving emails and responses that the tickets are comingStubHub kept telling me that the tickets can be available as late as days prior to the event and to just waitFinally I call them the day before the event and they inform me that the tickets are no longer available from the sellerThey don't explain how long they have known thatThey offered me full refund and said that I can pirchase tickets from their website that are now $instead of $I paid! I said that they should honor the difference and give me the available tickets but they said that is not their policyThey said there is nothing they can do and basically all I am entitled to is to buy the tickets at the increased priceAnd their company, StubHub would of course get the increased service fee from that sale as wellScammers! Stay away! There was no help from the company and I spoke with representatives and supervisorsTerrible business practice
I put three sets of tickets up on their website Monday morning the 26th, Later that morning my account was deactivated after I had sold one pair of tickets, I contacted customer service and was told in hours I would be reached and my account would be back up and activatedAlong with the tickets I sold I would receive the money for them which I have the emails and chat logs for all of thathours later, I keep getting told I'll get contacted and my account will be backThis is ridiculous and I want my tickets,money and account up
I’ve always had a great experience with StubHub, both buying and sellingThey make the process quick and easyCan’t say the same about others in their spaceso thought I’d give them some positive recognition
We purchased tickets to a baseball gameUpon checkout, Stubhub stated “you will receives these seats together.” We had the seat number and section info printed on the ticketsWhen we arrived, we were told there was standing room onlyStubhub now states that they cannot guarantee we would have seats, although their website stated differently when we made the purchaseThey are unwilling to provide any compensation for the ticketsWe did not use the tickets and had to purchase different tickets at the venue
As a seller, for the past ten years, I have listed tickets to *** ** *** *** *** on Stub Hub to be sold as together; recently I changed the sale requirements to not leave me with one ticket; Stub Hub sold tickets insteadThe I was thus left with one ticketStub Hub's customer service rep and supervisor refused to correct their error
Ordered tickets Sunday, 2/4/Have not received the ticketsThere customer service is the worst I have ever dealt with and offered no updates or solutionsThey were supposed to be shipped UPS, it has been weeks since date of purchaseThere solution was to sell the tickets and re-buy on there site, resulting in Stub Hub receiving 200% more in service fees then ticket valueThat is what they call customer service
We purchased two tickets to the *** *** concert through Stubhub on *** 24, ***The total came to $*** which we paid via credit cardWe were then informed on *** *** after via email that this concert was potentially postponed and we waited months for a new concert date announcementIn *** ***, we received an email from the vendor saying that the *** 13, *** concert is cancelled and to wait for a new dateI called Stubhub on *** 31, *** and spoke with a representative to request a refundThey would not honour a refund but said we could sell the tickets to a non-existent concert and waive the re-listing feeTelling customers to sell their tickets to a non-existent event is not a resolutionStubhub then emailed ticket holders on *** 16, *** with a new concert date of *** 05, ***This concert, again, was cancelledWe filed a dispute in *** *** with our credit card company following the second cancellation however did not receive a refund