Used Stubhub to buy tickets for Hamilton in Chicago We flew out there to see the playWhen we got to there venue, we found out that the tickets were already usedWe found out that we were not the only ones in this predicamentA couple before us also had our same seats and alsobought on StubhubSo Stubhub sold the same tickets at least twiceThey have no quality system to check if they sold it once While they did refund our money, it certainly ruined our weekend
I purchased two tickets to a very popular concert and a month later my account was accessedSeveral transactions were aquired for several thousand dollarsWhen I tried to reach them their response was " we will get back to you in hours"Really? My account was hacked and had to change all my credit cards and that is all you have to sayI am not even sure if my tickets are valid at this point
ON JANUARY 19, *** I ORDERED AND PAID FOR TICKETS TO *** *** AT ***I LATER RECEIED AN EMAIL STATING THAT THE TICKETS WOULD BE SENT TO ME CLOSER TO THE CONCERT DATE OF JULY 20, ***I WAS CHARGED $***ON JULY 14, *** I CONTACTED STUB HUB BECAUSE I HAD OT RECEIVED THE TICKETS YETTHEY ADVISED THAT THERE IS NO RECORD OF THE TRANSACTION BUT THEY WOULD HAVE THE TRUST AND SECURITY DEPARTMENT LOOK INTO THIS AND CALL ME BACKIT IS NOW SUNDAY, JULY 17THI CALLED STUB HUB BACK, THEY ADVISED THAT THE TRUST AND SECURITY DEPARTMENT DID LOOK INTO IT AND FOUND NO CHARGES TO MY ACCOUNT(THEY NEVER CALLED ME BACK TO LET ME KNOW THE RESULTS OF THEIR SEARCH AS I WAS PROMISED) I ADVISED THEM I WAS CHARGED, THEY STATED THAT I MUST HAVE THEN HAD A REVERSE CHARGE CREDITING THE MONEY BACK TO MEI REVIEWED MY RECORDS AND THIS DID NOT OCCURI CALLED CHASE AND THEY ALSO STATED THIS DID NOT GET CREDITED TO OUR ACCOUNTCHASE HAS BEGUN A DISPUTE PROCESS FOR ME
Stubhub cancelled my order and were not apologetic about it at all they just gave me several different excusesNone of which were issues that should have resulted in my order being cancelled
I listed a concert ticket for sale on *** about an hour and a half before the show startedThis was my first time using StubHubThey confirmed the listing after much back-and-forth online chatThey then sent me an email that the listing was incorrect (it was not, as the venue is not large)Their employee told me to delete the listingWhen I went to do that, I would not have been able to re-list itShe was going to re-list itThe chat was disconnected, and I deleted the listingA that moment, the ticket was sold and I got an email and a phone call from StubHub that the ticket was sold and I would be paid via my checking account within daysOn Monday, just after midnight, I got an email that the sale was cancelled and StubHub billed my credit card for a fee for not delivering the ticket as promisedI also got an email from the venue that the ticket was usedI contacted StubHub via chat and the employee was rude and threatened to disconnect the chatHe was also suppose
Stubhub sold me premium seats for $to the *** *** and Seasons concert at *** *** *** *** for Friday, 8pm, on *** ** ***Stubhub’s site guarantees 100% satisfaction or your money backHowever, about minutes into the concert a mass of fans rushed the stage and remained there for the rest of the eventFrom that point forward, my view of the stage was totally obstructedI have video evidence reflecting thisNeither *** the venue, or private security refused to remedy the situationThis despite myself, my fiance, and many other people loudly calling for those fans to sit down*** actually encouraged the fans to remain in front of the stage my continously shaking their handsMy tickets did not indicate an obstructed view, and in fact were actually among the best seats in the houseI contacted Stubhub and they refused to remedy this wrong by refunding the cost of the ticketsCalls to the venue itself went unansweredI actually have video evid
I purchased tickets for a show in *** *** for Celine Dion for June 8th for two peopleWhile in*** my parents wanted to see Jlo as wellI went on stubhub to make the purchase and the website kept kicking me outI attempted to complete the purchase several times each time having to input the dataI was finally able to make the purchase after multiple attemptsOn Friday June 8th my partner and I went to see Celine Dione ( tickets purchased via Stubhub)On June 9th we went to attend the Jlo concert and when I presented the tickets I purchased on line ( after several attempts), I was advised that the tickets were actually for June 8thOut of desperation I purachsed new tickets on the day of the concert because there was nothing the venue could do at the timeI contacted stubhub to advise them of the issue with their website and explained why would I purchase tickets for the same day for two different concerts at the same time ( how could I possibly be at two places at once )I
Stubhub has not honored their contract for services renderedI purchased Janet Jackson tickets and now she is starting a family so the concert will not take place on the day I purchased the tickets forJanet Jackson's promotion company live nation advised that the fans should get a refund and stubhub will not give me my money back I plan on being out of the country next year when the concert may resume so I have no need for the ticketsthis is bad business on the part of stubhub and I will never do business with them again
I have had 5-Interactions with StubhubWhen the service works correctly it is fineHowever, when they mess up, it is pretty terribleI had purchased some tickets and due to the buys inability to scan tickets properly or provide the bar number for the ticket (thus preventing them from getting into the event) Stubhub made me refund ALL the money and made no attempt to review the evidence and proof that I had done more than my part to ensure this was fraud on the buyers inThey simply took the buyers 'word'Today, at 1:30AM I received a text message from Stubhub that my password had been changed and to call a specific number if I had not requested this changeSince I had not requested the change, I Called the number as instructedThe voice prompt did not recognize my Zip code, which I had on fileTo Speak to an Agent I had to state that I was either buying tickets or working on an existing order (neither of those options apply to this situation that you, Stubhub, instruct your customer to dial.) When I spoke to the representative he had no idea what to doHe thought it was odd I called him if My account appeared unchanged (i.e., I could still sign in with my old password)I had to educate the Stubhub representative that I needed to confirm no other account information, including purchases or financial information has been viewed or changedHe provided NO HELP or direction for my concerns/requestsTo top this off, the Stubhub website is unresponsive to my executions (clicks)There is also no opportunity to leave feedback on their websiteThe A- Revdex.com rating is clearly a MISTAKEVivid Seats has won my business as a result of Stubhubs carelessness
I purchased tickets through Stubhub that we're sent to the incorrect addressThe person who received the tickets informed me that they were returned to StubhubStubhub now refuses to provide me with either a refund or new tickets
I listed my tickets to a venue online and they soldThe tickets had not been released by Ticketmaster when the tickets sold, and as my "in-hand" date approached, I was informed that the tickets were delayedThis happened times, both times I changed my "in-hand" dateThe customer who had purchased the tickets chose to cancel the orderI was charged $**! For something I had ZERO control overAfter complaining, Stubhub did refund $**, half of it, but this is not satisfactory to penalize me in any way for something that 1) I had no control over and 2) cost Stubhub nothingThis is a ridiculous fee and I will never use your service for anything again in the future
I purchased three tickets to a concert for my daughter’s sweet (over $***)And immediately after printing them we realized that they were wheelchair accessible seats and that we could be refused entry if we weren’t disabledWe contacted StubHub immediately and were basically told that we should have read the description and they could not refund themThe only thing we can do is try to resell them but it would be hard since they are wheelchair accessibleWhat they should have done is make that right and refund the tickets because it was an obvious human errorNow our only choice is to try and resell them in the same fashion and hope someone else either is actually in need of wheelchair access ticketed or that they make the same mistake? This feels very unethical to me but now I need to recover the most money for my daughter’s birthday gift or she gets nothingI posted a similar post as this on a forum on StubHub and it was removed and I was sent a private message that they can’
Stub Hub has thee worse customer service ever imaginableIf I could rate this place negative five stars I most certainly wouldThey talk to you as if you are nothingI have been a loyal Stub Hub customer for five years! I have put thousands of dollars into this company's pockets to be treated like fecesIt's totally a shameSave your money and go to Flash Seats!
Why can't you give them stars??? StubHub is a complete scamBought what they advertise as "instant mobile" tickets from StubHub but never received my ticketsI called and talked to one of the customer representatives who told me my tickets would be delivered shortlyAfter not receiving an email I called the next day to see what the issue was and once again was told that my tickets would be delivered shortly, which they were notAt this time, they had already charged my credit card the full price for the tickets (which I still have not received my refund on)I called back the next day again and after about minutes they told me my tickets were no longer available but that they would provide me with replacement tickets of similar valueAt this point the tickets had gone up in price and their "same value" tickets were not even close to the same tickets that I had purchasedThey kept offering tickets that they were calling comparable, which they were notMy original tickets were one section right of the 50-yard line and rows back and the comparable tickets they were offering were obstructed view tickets in the same section or tickets sections right of the 50-yard line and rows backAfter an hour and half of arguing with them and getting nowhere I asked for a refund of my money, which I still don't know who they could have charged me in the first place if they had not secured tickets for me at the time of purchaseI ended up buying tickets on a different website and had to pay more since they were not truthful with me on the day that I first tried to "buy" tickets and did not tell me the tickets were not availableHow can you advertise so falsely by saying "Instant tickets" and "Buy and sell with confidenceCustomer service all the way to your seatEvery order is 100% guaranteed." The only thing that's 100% guaranteed is that you be utterly disappointed with StubHubI would never recommend using their service to anyone
This company breaks antitrust laws due to advertisingThe seller I bought my ticket from falsely advertised that I was buying two tickets for front and center at the Kathy Griffen comedy show at Carnegie HallWhen I arrived with my mother at the show the tickets were actually for what is called thew Dress Circle- four floors up last row against the ceilingI could have cleaned the chimney chute because that is how high and far back we wereWe had to use hearing impaired head sets to hear the showWe could not even see herWhen I called they tried blaming me, but what they did was illegalThey claimed to be selling a center floor level ticket and this is advertising and violates antitrust lawsI am a lawyer and am very well versed in the laws they brokeIn full disclosure, after spending a long time on the phone negotiating a resolution, I walked away with percent back
I purchased a parking pass for a baseball gameOn the listing page and throughout the purchase process, there was no indication that the parking pass I purchased was for a handicapped parking spotWhen I received my purchase confirmation, it indicated that the parking pass was for "wheelchair seating"Upon investigating, I learned that the lot I purchased a pass for was all handicapped parkingThis was not communicated at any point in the listing or during purchaseI immediately tried to contact stubhub via email and got an automated responseI tired canceling my order prior to it shipping but found that was not an optionI contacted stubhub via online chat and was told that this was a valid purchase despite my complaint and that no refund would be processed and my order could not be canceledIn the chat, I provided screen shots of parking passes listed for this handicapped only lot that had no indication that they were handicapped spotsI gave screen shots of both the listing
To whom it may concern: I have been contacting StubHub since December 26, regarding tickets that I personally listed and sold through the StubHub websiteMy tickets were sold in under a minute and I have yet to receive payment for my ticketsI listed the tickets in good faith that under the guarantee listed on their website, I would receive my payment in a timely fashionThe website states I should receive payment within business days at mostMy tickets were sold on December 21, and today is January 5, 2018, days later and I have yet to receive any form of paymentToday is my fourth time contacting StubHubEach time I call (because they never call me back, even though I am consistently told someone will call me back), I get the run around by one of the representativesI keep being told the matter is being handled by the trust and safety team and I should be hearing something from them shortlyI've heard nothingI'm also being told when I speak to them, that they
StubHub Order#*** I purchased tickets for *** * * *** using the StubHub app, I got to the venue and was told the tickets were invalid by ticket takers and a supervisor that they would not let me into the venue to see the show as the ticket was invalidI contact StubHub they said they would do an investigation and after hour they concluded that despite not being let in the venue with the issued QR Code ticket from StubHub that there ticket was valid and I am not entitled a refund on my $*** that I paid just so I could get embarrassed!
I had purchased tickets from Stubhub in June for an event at the *** *** in *** *** on November 24th The tickets were purchased for a family memberThe price I paid was about $The day before the event, I saw on my email that the tickets became listed for resale and that later that day they had been soldMy family member did not list them for resale and neither did IThe payment I was supposed to receive for this was only $My sister and I contacted Stubhub customer service before the event and were told they were not for sale and still valid for our useThe day of the event, my sister tried to use the tickets for entry and told the tickets were no longer validStubhub customer service assured me I would get the whole refund of $and transfer the case to their trust and security department due to this being and alleged fraud but to this day they are still only trying to pay me $
I purchased tickets through this website to be delivered via upsI have email stating that in my purchase order that a ticket would be delivered via upsNowhere on their website did it state that the venue only offered mobile tickets which is why I purchased a hard ticketThis was purchased to be a frameable item for a giftI never received a hard ticket and I contacted the company asking why I cannot receive a ticket they informed me that the venue is mobile tickets onlyMy purchase was for a hard ticket, I did not get a ticket from the site I wanted my money back for the item I purchased and did not receiveTheir website and my email stated 100% guarantee or money backI've made several attempts to get my money back and they will not comply
Used Stubhub to buy tickets for Hamilton in Chicago We flew out there to see the playWhen we got to there venue, we found out that the tickets were already usedWe found out that we were not the only ones in this predicamentA couple before us also had our same seats and alsobought on StubhubSo Stubhub sold the same tickets at least twiceThey have no quality system to check if they sold it once While they did refund our money, it certainly ruined our weekend
I purchased two tickets to a very popular concert and a month later my account was accessedSeveral transactions were aquired for several thousand dollarsWhen I tried to reach them their response was " we will get back to you in hours"Really? My account was hacked and had to change all my credit cards and that is all you have to sayI am not even sure if my tickets are valid at this point
ON JANUARY 19, *** I ORDERED AND PAID FOR TICKETS TO *** *** AT ***I LATER RECEIED AN EMAIL STATING THAT THE TICKETS WOULD BE SENT TO ME CLOSER TO THE CONCERT DATE OF JULY 20, ***I WAS CHARGED $***ON JULY 14, *** I CONTACTED STUB HUB BECAUSE I HAD OT RECEIVED THE TICKETS YETTHEY ADVISED THAT THERE IS NO RECORD OF THE TRANSACTION BUT THEY WOULD HAVE THE TRUST AND SECURITY DEPARTMENT LOOK INTO THIS AND CALL ME BACKIT IS NOW SUNDAY, JULY 17THI CALLED STUB HUB BACK, THEY ADVISED THAT THE TRUST AND SECURITY DEPARTMENT DID LOOK INTO IT AND FOUND NO CHARGES TO MY ACCOUNT(THEY NEVER CALLED ME BACK TO LET ME KNOW THE RESULTS OF THEIR SEARCH AS I WAS PROMISED) I ADVISED THEM I WAS CHARGED, THEY STATED THAT I MUST HAVE THEN HAD A REVERSE CHARGE CREDITING THE MONEY BACK TO MEI REVIEWED MY RECORDS AND THIS DID NOT OCCURI CALLED CHASE AND THEY ALSO STATED THIS DID NOT GET CREDITED TO OUR ACCOUNTCHASE HAS BEGUN A DISPUTE PROCESS FOR ME
Stubhub cancelled my order and were not apologetic about it at all they just gave me several different excusesNone of which were issues that should have resulted in my order being cancelled
I listed a concert ticket for sale on *** about an hour and a half before the show startedThis was my first time using StubHubThey confirmed the listing after much back-and-forth online chatThey then sent me an email that the listing was incorrect (it was not, as the venue is not large)Their employee told me to delete the listingWhen I went to do that, I would not have been able to re-list itShe was going to re-list itThe chat was disconnected, and I deleted the listingA that moment, the ticket was sold and I got an email and a phone call from StubHub that the ticket was sold and I would be paid via my checking account within daysOn Monday, just after midnight, I got an email that the sale was cancelled and StubHub billed my credit card for a fee for not delivering the ticket as promisedI also got an email from the venue that the ticket was usedI contacted StubHub via chat and the employee was rude and threatened to disconnect the chatHe was also suppose
Stubhub sold me premium seats for $to the *** *** and Seasons concert at *** *** *** *** for Friday, 8pm, on *** ** ***Stubhub’s site guarantees 100% satisfaction or your money backHowever, about minutes into the concert a mass of fans rushed the stage and remained there for the rest of the eventFrom that point forward, my view of the stage was totally obstructedI have video evidence reflecting thisNeither *** the venue, or private security refused to remedy the situationThis despite myself, my fiance, and many other people loudly calling for those fans to sit down*** actually encouraged the fans to remain in front of the stage my continously shaking their handsMy tickets did not indicate an obstructed view, and in fact were actually among the best seats in the houseI contacted Stubhub and they refused to remedy this wrong by refunding the cost of the ticketsCalls to the venue itself went unansweredI actually have video evid
I purchased tickets for a show in *** *** for Celine Dion for June 8th for two peopleWhile in*** my parents wanted to see Jlo as wellI went on stubhub to make the purchase and the website kept kicking me outI attempted to complete the purchase several times each time having to input the dataI was finally able to make the purchase after multiple attemptsOn Friday June 8th my partner and I went to see Celine Dione ( tickets purchased via Stubhub)On June 9th we went to attend the Jlo concert and when I presented the tickets I purchased on line ( after several attempts), I was advised that the tickets were actually for June 8thOut of desperation I purachsed new tickets on the day of the concert because there was nothing the venue could do at the timeI contacted stubhub to advise them of the issue with their website and explained why would I purchase tickets for the same day for two different concerts at the same time ( how could I possibly be at two places at once )I
Stubhub has not honored their contract for services renderedI purchased Janet Jackson tickets and now she is starting a family so the concert will not take place on the day I purchased the tickets forJanet Jackson's promotion company live nation advised that the fans should get a refund and stubhub will not give me my money back I plan on being out of the country next year when the concert may resume so I have no need for the ticketsthis is bad business on the part of stubhub and I will never do business with them again
I have had 5-Interactions with StubhubWhen the service works correctly it is fineHowever, when they mess up, it is pretty terribleI had purchased some tickets and due to the buys inability to scan tickets properly or provide the bar number for the ticket (thus preventing them from getting into the event) Stubhub made me refund ALL the money and made no attempt to review the evidence and proof that I had done more than my part to ensure this was fraud on the buyers inThey simply took the buyers 'word'Today, at 1:30AM I received a text message from Stubhub that my password had been changed and to call a specific number if I had not requested this changeSince I had not requested the change, I Called the number as instructedThe voice prompt did not recognize my Zip code, which I had on fileTo Speak to an Agent I had to state that I was either buying tickets or working on an existing order (neither of those options apply to this situation that you, Stubhub, instruct your customer to dial.) When I spoke to the representative he had no idea what to doHe thought it was odd I called him if My account appeared unchanged (i.e., I could still sign in with my old password)I had to educate the Stubhub representative that I needed to confirm no other account information, including purchases or financial information has been viewed or changedHe provided NO HELP or direction for my concerns/requestsTo top this off, the Stubhub website is unresponsive to my executions (clicks)There is also no opportunity to leave feedback on their websiteThe A- Revdex.com rating is clearly a MISTAKEVivid Seats has won my business as a result of Stubhubs carelessness
I purchased tickets through Stubhub that we're sent to the incorrect addressThe person who received the tickets informed me that they were returned to StubhubStubhub now refuses to provide me with either a refund or new tickets
I listed my tickets to a venue online and they soldThe tickets had not been released by Ticketmaster when the tickets sold, and as my "in-hand" date approached, I was informed that the tickets were delayedThis happened times, both times I changed my "in-hand" dateThe customer who had purchased the tickets chose to cancel the orderI was charged $**! For something I had ZERO control overAfter complaining, Stubhub did refund $**, half of it, but this is not satisfactory to penalize me in any way for something that 1) I had no control over and 2) cost Stubhub nothingThis is a ridiculous fee and I will never use your service for anything again in the future
I purchased three tickets to a concert for my daughter’s sweet (over $***)And immediately after printing them we realized that they were wheelchair accessible seats and that we could be refused entry if we weren’t disabledWe contacted StubHub immediately and were basically told that we should have read the description and they could not refund themThe only thing we can do is try to resell them but it would be hard since they are wheelchair accessibleWhat they should have done is make that right and refund the tickets because it was an obvious human errorNow our only choice is to try and resell them in the same fashion and hope someone else either is actually in need of wheelchair access ticketed or that they make the same mistake? This feels very unethical to me but now I need to recover the most money for my daughter’s birthday gift or she gets nothingI posted a similar post as this on a forum on StubHub and it was removed and I was sent a private message that they can’
Stub Hub has thee worse customer service ever imaginableIf I could rate this place negative five stars I most certainly wouldThey talk to you as if you are nothingI have been a loyal Stub Hub customer for five years! I have put thousands of dollars into this company's pockets to be treated like fecesIt's totally a shameSave your money and go to Flash Seats!
Why can't you give them stars??? StubHub is a complete scamBought what they advertise as "instant mobile" tickets from StubHub but never received my ticketsI called and talked to one of the customer representatives who told me my tickets would be delivered shortlyAfter not receiving an email I called the next day to see what the issue was and once again was told that my tickets would be delivered shortly, which they were notAt this time, they had already charged my credit card the full price for the tickets (which I still have not received my refund on)I called back the next day again and after about minutes they told me my tickets were no longer available but that they would provide me with replacement tickets of similar valueAt this point the tickets had gone up in price and their "same value" tickets were not even close to the same tickets that I had purchasedThey kept offering tickets that they were calling comparable, which they were notMy original tickets were one section right of the 50-yard line and rows back and the comparable tickets they were offering were obstructed view tickets in the same section or tickets sections right of the 50-yard line and rows backAfter an hour and half of arguing with them and getting nowhere I asked for a refund of my money, which I still don't know who they could have charged me in the first place if they had not secured tickets for me at the time of purchaseI ended up buying tickets on a different website and had to pay more since they were not truthful with me on the day that I first tried to "buy" tickets and did not tell me the tickets were not availableHow can you advertise so falsely by saying "Instant tickets" and "Buy and sell with confidenceCustomer service all the way to your seatEvery order is 100% guaranteed." The only thing that's 100% guaranteed is that you be utterly disappointed with StubHubI would never recommend using their service to anyone
This company breaks antitrust laws due to advertisingThe seller I bought my ticket from falsely advertised that I was buying two tickets for front and center at the Kathy Griffen comedy show at Carnegie HallWhen I arrived with my mother at the show the tickets were actually for what is called thew Dress Circle- four floors up last row against the ceilingI could have cleaned the chimney chute because that is how high and far back we wereWe had to use hearing impaired head sets to hear the showWe could not even see herWhen I called they tried blaming me, but what they did was illegalThey claimed to be selling a center floor level ticket and this is advertising and violates antitrust lawsI am a lawyer and am very well versed in the laws they brokeIn full disclosure, after spending a long time on the phone negotiating a resolution, I walked away with percent back
I purchased a parking pass for a baseball gameOn the listing page and throughout the purchase process, there was no indication that the parking pass I purchased was for a handicapped parking spotWhen I received my purchase confirmation, it indicated that the parking pass was for "wheelchair seating"Upon investigating, I learned that the lot I purchased a pass for was all handicapped parkingThis was not communicated at any point in the listing or during purchaseI immediately tried to contact stubhub via email and got an automated responseI tired canceling my order prior to it shipping but found that was not an optionI contacted stubhub via online chat and was told that this was a valid purchase despite my complaint and that no refund would be processed and my order could not be canceledIn the chat, I provided screen shots of parking passes listed for this handicapped only lot that had no indication that they were handicapped spotsI gave screen shots of both the listing
To whom it may concern: I have been contacting StubHub since December 26, regarding tickets that I personally listed and sold through the StubHub websiteMy tickets were sold in under a minute and I have yet to receive payment for my ticketsI listed the tickets in good faith that under the guarantee listed on their website, I would receive my payment in a timely fashionThe website states I should receive payment within business days at mostMy tickets were sold on December 21, and today is January 5, 2018, days later and I have yet to receive any form of paymentToday is my fourth time contacting StubHubEach time I call (because they never call me back, even though I am consistently told someone will call me back), I get the run around by one of the representativesI keep being told the matter is being handled by the trust and safety team and I should be hearing something from them shortlyI've heard nothingI'm also being told when I speak to them, that they
StubHub Order#*** I purchased tickets for *** * * *** using the StubHub app, I got to the venue and was told the tickets were invalid by ticket takers and a supervisor that they would not let me into the venue to see the show as the ticket was invalidI contact StubHub they said they would do an investigation and after hour they concluded that despite not being let in the venue with the issued QR Code ticket from StubHub that there ticket was valid and I am not entitled a refund on my $*** that I paid just so I could get embarrassed!
I had purchased tickets from Stubhub in June for an event at the *** *** in *** *** on November 24th The tickets were purchased for a family memberThe price I paid was about $The day before the event, I saw on my email that the tickets became listed for resale and that later that day they had been soldMy family member did not list them for resale and neither did IThe payment I was supposed to receive for this was only $My sister and I contacted Stubhub customer service before the event and were told they were not for sale and still valid for our useThe day of the event, my sister tried to use the tickets for entry and told the tickets were no longer validStubhub customer service assured me I would get the whole refund of $and transfer the case to their trust and security department due to this being and alleged fraud but to this day they are still only trying to pay me $
I purchased tickets through this website to be delivered via upsI have email stating that in my purchase order that a ticket would be delivered via upsNowhere on their website did it state that the venue only offered mobile tickets which is why I purchased a hard ticketThis was purchased to be a frameable item for a giftI never received a hard ticket and I contacted the company asking why I cannot receive a ticket they informed me that the venue is mobile tickets onlyMy purchase was for a hard ticket, I did not get a ticket from the site I wanted my money back for the item I purchased and did not receiveTheir website and my email stated 100% guarantee or money backI've made several attempts to get my money back and they will not comply