ON JANUARY 19, *** I ORDERED AND PAID FOR TICKETS TO *** *** AT ***I LATER RECEIED AN EMAIL STATING THAT THE TICKETS WOULD BE SENT TO ME CLOSER TO THE CONCERT DATE OF JULY 20, ***I WAS CHARGED $***ON JULY 14, *** I CONTACTED STUB HUB BECAUSE I HAD OT RECEIVED THE TICKETS YETTHEY ADVISED THAT THERE IS NO RECORD OF THE TRANSACTION BUT THEY WOULD HAVE THE TRUST AND SECURITY DEPARTMENT LOOK INTO THIS AND CALL ME BACKIT IS NOW SUNDAY, JULY 17THI CALLED STUB HUB BACK, THEY ADVISED THAT THE TRUST AND SECURITY DEPARTMENT DID LOOK INTO IT AND FOUND NO CHARGES TO MY ACCOUNT(THEY NEVER CALLED ME BACK TO LET ME KNOW THE RESULTS OF THEIR SEARCH AS I WAS PROMISED) I ADVISED THEM I WAS CHARGED, THEY STATED THAT I MUST HAVE THEN HAD A REVERSE CHARGE CREDITING THE MONEY BACK TO MEI REVIEWED MY RECORDS AND THIS DID NOT OCCURI CALLED CHASE AND THEY ALSO STATED THIS DID NOT GET CREDITED TO OUR ACCOUNTCHASE HAS BEGUN A DISPUTE PROCESS FOR ME
I purchased two tickets to a very popular concert and a month later my account was accessedSeveral transactions were aquired for several thousand dollarsWhen I tried to reach them their response was " we will get back to you in hours"Really? My account was hacked and had to change all my credit cards and that is all you have to sayI am not even sure if my tickets are valid at this point
I sold two separate sets of tickets *** *** on Stubhub on July 5thIt is now July 14th and I have yet to receive my moneyIn today's day of electronic funds transfer capabilities, the speed to receive my funds should be immediate, however that is not the case with StubhubTheir online verification process prevented me to update my profile settings and required me to call in three separate times and the 2nd associate confirmed the payment would go to my PayPal accountI received notice on the 12th that the payment was sent to a closed checking account, the one I was unable to change via their faulty verification process onlineI called back again to express my concern with their process and was simply told it would take 7-additional business days to receive my money, which is an unacceptable service level agreement due to the ability to immediately transfer funds electronically nowadaysStubhub received $(10%) of my sale immediately upon completion of my transactii
I purchased a ticket through stubhub last minute after my original ticket through a different website never arrivedI had to pay 5x what the ticket cost to get an "instant download" ticket because I was leaving for the out of state concert on a flight at 3amStubhub advertised the instant download tickets would be ready within a few minutesMy first *** *** was supposed to be ticket for The Killers playing at *** * ** *** *** ** ** *** *** *** I placed the order in the evening of the 21stIt came to a total of $with taxes and feesI waited at least a half hour before contacting Stubhub because I still hadn't received a confirmation emailI was told it would take approximately minutes to process the order and then disconnectedThe agent was very rudeIt took approximately minutes for the order to processNow the recorded message while on hold suggests using the Stubhub app so you can access your concert information at any timeI was going t
Shocking to see all the negative reviews Oh wait, no its not Bought a parking pass to include camping, only to find out it didnt have camping Immediately upon noticing, I contacted them They then explained I had to resell it Frustrating for sure, but at least I had an option Until, I posted the ticket, and it posted incorrectly So, anyone viewing my ticket i'm trying to sell, all you see is "NA" or "Non Applicable" which, looks like an error so nobody will try and buy it I tried editing it and it wouldnt let me I called customer service and while the gentleman was nice, even he couldnt change it "Our systems have been really funny lately" Bad part is, there was no resolution So I bought a ticket because they communicated poorly, then was forced to resell it (which I ended up losing money on), and NOW the tool that they have to sell my ticket, doesnt even work and even they can't change it What option did they provide to resolve/help? Nothing "Try calling back"
I sold tickets on stubhub and because there was an issue with the tickets I had already sold on a different site I had reached out to stubhub to cancel the orderI was told it couldn’t be cancelled and then later on in the chat I was told that if cancelled they would charge me *** of the total price of the ticketsI never agreed to them cancelling and charging me and left the chat which they have on fileI made everything right with the other buyer and was letting the StubHub order go throughI got an email that the order was completed and the money would be directly deposited in my accountThat was on *** On *** on received an email saying that StubHub has cancelled the order and was charging me *** cents because I couldn’t deliver the tickets, even though the order had already been completedI called on *** and spent almost an hour on the phone where the rep told me that the rep that I spoke with on the phone assumed I wanted it cancelledShe said assumed mult
I bought concert tickets advertised on stubhub for "*** *** ** ***",thinking the concert was SOLD OUT from the original venue(*** ***center.org"after research and calling *** *** they told me no concert was OFFICIAL ,they are still talking and in negotiatins and that NO TICKETS HAVE BEEN SOLD OR RELEASED TO THE PUBLIC.I told them I had bought tickets from stubhub and they repeated that the concert wasn't even official,might not take place and that NO TICKETS WHATSOEVER have been released.I called stubhub for a refund telling them of my conversation with ***.they said they would only refund if no concert took place in the future.in short they sold me something that doesn't yet exist without warning.tickets were bought on *** and as of this day *** there is no concert and obviously I would buy from the venue as it would be a 1/of the price.*** *** website is *** and their phone # is ***,you can see that the concert i
Why can't you give them stars??? StubHub is a complete scamBought what they advertise as "instant mobile" tickets from StubHub but never received my ticketsI called and talked to one of the customer representatives who told me my tickets would be delivered shortlyAfter not receiving an email I called the next day to see what the issue was and once again was told that my tickets would be delivered shortly, which they were notAt this time, they had already charged my credit card the full price for the tickets (which I still have not received my refund on)I called back the next day again and after about minutes they told me my tickets were no longer available but that they would provide me with replacement tickets of similar valueAt this point the tickets had gone up in price and their "same value" tickets were not even close to the same tickets that I had purchasedThey kept offering tickets that they were calling comparable, which they were notMy original tickets were one section right of the 50-yard line and rows back and the comparable tickets they were offering were obstructed view tickets in the same section or tickets sections right of the 50-yard line and rows backAfter an hour and half of arguing with them and getting nowhere I asked for a refund of my money, which I still don't know who they could have charged me in the first place if they had not secured tickets for me at the time of purchaseI ended up buying tickets on a different website and had to pay more since they were not truthful with me on the day that I first tried to "buy" tickets and did not tell me the tickets were not availableHow can you advertise so falsely by saying "Instant tickets" and "Buy and sell with confidenceCustomer service all the way to your seatEvery order is 100% guaranteed." The only thing that's 100% guaranteed is that you be utterly disappointed with StubHubI would never recommend using their service to anyone
I have had 5-Interactions with StubhubWhen the service works correctly it is fineHowever, when they mess up, it is pretty terribleI had purchased some tickets and due to the buys inability to scan tickets properly or provide the bar number for the ticket (thus preventing them from getting into the event) Stubhub made me refund ALL the money and made no attempt to review the evidence and proof that I had done more than my part to ensure this was fraud on the buyers inThey simply took the buyers 'word'Today, at 1:30AM I received a text message from Stubhub that my password had been changed and to call a specific number if I had not requested this changeSince I had not requested the change, I Called the number as instructedThe voice prompt did not recognize my Zip code, which I had on fileTo Speak to an Agent I had to state that I was either buying tickets or working on an existing order (neither of those options apply to this situation that you, Stubhub, instruct your customer to dial.) When I spoke to the representative he had no idea what to doHe thought it was odd I called him if My account appeared unchanged (i.e., I could still sign in with my old password)I had to educate the Stubhub representative that I needed to confirm no other account information, including purchases or financial information has been viewed or changedHe provided NO HELP or direction for my concerns/requestsTo top this off, the Stubhub website is unresponsive to my executions (clicks)There is also no opportunity to leave feedback on their websiteThe A- Revdex.com rating is clearly a MISTAKEVivid Seats has won my business as a result of Stubhubs carelessness
We purchased Comicon "fast passes" on the websiteWe clicked for the $each tickets, we were charged for the $ticketsWe received general admissions ticket which are selling on the website for $I called to try and rectify, they said they contacted the seller and we're sending out the correct ticketsSame $general admission tickets cameI called again and the said that I purchased GA ticketsI said if that's so refund the differenceThey are a rip off!! Stay away!! There are lots of reputable sites that you can actually get what you want and not have to play games!!
I listed my tickets to a venue online and they soldThe tickets had not been released by Ticketmaster when the tickets sold, and as my "in-hand" date approached, I was informed that the tickets were delayedThis happened times, both times I changed my "in-hand" dateThe customer who had purchased the tickets chose to cancel the orderI was charged $**! For something I had ZERO control overAfter complaining, Stubhub did refund $**, half of it, but this is not satisfactory to penalize me in any way for something that 1) I had no control over and 2) cost Stubhub nothingThis is a ridiculous fee and I will never use your service for anything again in the future
Stubhub has not honored their contract for services renderedI purchased Janet Jackson tickets and now she is starting a family so the concert will not take place on the day I purchased the tickets forJanet Jackson's promotion company live nation advised that the fans should get a refund and stubhub will not give me my money back I plan on being out of the country next year when the concert may resume so I have no need for the ticketsthis is bad business on the part of stubhub and I will never do business with them again
Attempted to purchase tickets for *** *** Music Festival day pass five times on Stubhub, on August 5th ***Attempted to purchase ticket at $***, tickets at $***, tickets at $*** twice, and tickets at $***I was able to add the tickets successfully to my cart and went through the checkout processProvided payment information, and each time there was a glitch in stubhubs system that would not process the orderAfter the failed transaction at the $*** price, we call stubhub to see if we could purchase the tickets over the phoneWe spoke to representative Teresa and explained our five failed attempts to purchase ticketsTeresa saw the $*** price on the website and attempted to purchase the tickets on our behalfShe also experienced the same error code as we didSubsequently, we were put on hold for mins, with intermittent check ups from Teresa apologizing for the delayOnce Teresa felt the issue was resolved, she attempted to purchase the tickets again for us a
StubHub Order#*** I purchased tickets for *** * * *** using the StubHub app, I got to the venue and was told the tickets were invalid by ticket takers and a supervisor that they would not let me into the venue to see the show as the ticket was invalidI contact StubHub they said they would do an investigation and after hour they concluded that despite not being let in the venue with the issued QR Code ticket from StubHub that there ticket was valid and I am not entitled a refund on my $*** that I paid just so I could get embarrassed!
The first & LAST time I will ever use Stub Hub!!!!! I sold Garth Brooks tickets for the Sunday night concert in IndianapolisGot on Stub Hub chat help to make sure I uploaded the tickets correctly (which they were & THEY CONFIRMED IT WAS)We had a total of tickets (my husband and his friends used the other tickets that were directly beside these tickets)Some how the buyer duplicated the tickets (it doesn't take a rocket scientist to know that you can print multiple copies of a ticket)So apparently people gained entry to the concert & then tickets (with the same bar code) tried to gain access right at the start time of the concert & were denied since the tickets "were already scanned." I got an email Monday night saying a claim was filedI immediately emailed them back & left voice mailsAlso contacted Bankers Life before Stub Hub opened the next day to get all the infoSince the pathetic scammer stated they attempted to get into the concert "around 7:30" and the tickets were declined "around 7:30" they are awarding them a full refund!!! To me, this is complete *** ***! I was told this is not a very common scam that they see which I find hard to believeIt seems like a very easy scam to pull off & get your money back! What pisses me off even more is the fact that the guy who was investigating for Stub Hub told me that he believed me (why would I go through all the trouble if I had something to hide)Luckily, I am thankful they are not charging me the other fee of $for the claim but I lose the $all because of an easy scam someone was able to pull offBEWARE SELLING TICKETS ON STUB HUB!!!!
We sold concert tickets on StubHub for the Taylor Swift concertWe sold them days before the concert, received the buyers info, transferred the tickets to them, and got multiple confirmation emails from StubHub that the tickets were sold and the payment is processingWe even called StubHub on the day of the concert to be sure we were still getting paid since we didn't receive itWe gave them our confirmation # and they looked up our account and told us everything is being processed and we will receive the payment any dayWe waited and waited and continued to get more emails confirming the saledays after the concert, we still didn't have a payment, although my account still stated that the tickets were sold and still being processedWhen we called them this time, they told us there was a problem with the transfer and that it didn't go throughTherefore, we weren't getting paidThey said we are just out $since the buyers didn't use the ticketsWe spoke on the phone
I purchased tickets from StubHub that was an e-ticketMost e-tickets, you can print when you payApparently this one cannot be printed until the DAY BEFORE the eventThe even is out of town and I purchased the ticket as a giftThe receiver will be out of town by the time I can print this ticket EVEN THOUGH I PAID FOR ITStubHub will not do anything to rectify the fact that I can't use the ticket I paid forI contacted customer service and they told me you're out of luckI'm out over $**
This company breaks antitrust laws due to advertisingThe seller I bought my ticket from falsely advertised that I was buying two tickets for front and center at the Kathy Griffen comedy show at Carnegie HallWhen I arrived with my mother at the show the tickets were actually for what is called thew Dress Circle- four floors up last row against the ceilingI could have cleaned the chimney chute because that is how high and far back we wereWe had to use hearing impaired head sets to hear the showWe could not even see herWhen I called they tried blaming me, but what they did was illegalThey claimed to be selling a center floor level ticket and this is advertising and violates antitrust lawsI am a lawyer and am very well versed in the laws they brokeIn full disclosure, after spending a long time on the phone negotiating a resolution, I walked away with percent back
I purchased a parking pass for a baseball gameOn the listing page and throughout the purchase process, there was no indication that the parking pass I purchased was for a handicapped parking spotWhen I received my purchase confirmation, it indicated that the parking pass was for "wheelchair seating"Upon investigating, I learned that the lot I purchased a pass for was all handicapped parkingThis was not communicated at any point in the listing or during purchaseI immediately tried to contact stubhub via email and got an automated responseI tired canceling my order prior to it shipping but found that was not an optionI contacted stubhub via online chat and was told that this was a valid purchase despite my complaint and that no refund would be processed and my order could not be canceledIn the chat, I provided screen shots of parking passes listed for this handicapped only lot that had no indication that they were handicapped spotsI gave screen shots of both the listing
I purchased tickets through this website to be delivered via upsI have email stating that in my purchase order that a ticket would be delivered via upsNowhere on their website did it state that the venue only offered mobile tickets which is why I purchased a hard ticketThis was purchased to be a frameable item for a giftI never received a hard ticket and I contacted the company asking why I cannot receive a ticket they informed me that the venue is mobile tickets onlyMy purchase was for a hard ticket, I did not get a ticket from the site I wanted my money back for the item I purchased and did not receiveTheir website and my email stated 100% guarantee or money backI've made several attempts to get my money back and they will not comply
ON JANUARY 19, *** I ORDERED AND PAID FOR TICKETS TO *** *** AT ***I LATER RECEIED AN EMAIL STATING THAT THE TICKETS WOULD BE SENT TO ME CLOSER TO THE CONCERT DATE OF JULY 20, ***I WAS CHARGED $***ON JULY 14, *** I CONTACTED STUB HUB BECAUSE I HAD OT RECEIVED THE TICKETS YETTHEY ADVISED THAT THERE IS NO RECORD OF THE TRANSACTION BUT THEY WOULD HAVE THE TRUST AND SECURITY DEPARTMENT LOOK INTO THIS AND CALL ME BACKIT IS NOW SUNDAY, JULY 17THI CALLED STUB HUB BACK, THEY ADVISED THAT THE TRUST AND SECURITY DEPARTMENT DID LOOK INTO IT AND FOUND NO CHARGES TO MY ACCOUNT(THEY NEVER CALLED ME BACK TO LET ME KNOW THE RESULTS OF THEIR SEARCH AS I WAS PROMISED) I ADVISED THEM I WAS CHARGED, THEY STATED THAT I MUST HAVE THEN HAD A REVERSE CHARGE CREDITING THE MONEY BACK TO MEI REVIEWED MY RECORDS AND THIS DID NOT OCCURI CALLED CHASE AND THEY ALSO STATED THIS DID NOT GET CREDITED TO OUR ACCOUNTCHASE HAS BEGUN A DISPUTE PROCESS FOR ME
I purchased two tickets to a very popular concert and a month later my account was accessedSeveral transactions were aquired for several thousand dollarsWhen I tried to reach them their response was " we will get back to you in hours"Really? My account was hacked and had to change all my credit cards and that is all you have to sayI am not even sure if my tickets are valid at this point
I sold two separate sets of tickets *** *** on Stubhub on July 5thIt is now July 14th and I have yet to receive my moneyIn today's day of electronic funds transfer capabilities, the speed to receive my funds should be immediate, however that is not the case with StubhubTheir online verification process prevented me to update my profile settings and required me to call in three separate times and the 2nd associate confirmed the payment would go to my PayPal accountI received notice on the 12th that the payment was sent to a closed checking account, the one I was unable to change via their faulty verification process onlineI called back again to express my concern with their process and was simply told it would take 7-additional business days to receive my money, which is an unacceptable service level agreement due to the ability to immediately transfer funds electronically nowadaysStubhub received $(10%) of my sale immediately upon completion of my transactii
I purchased a ticket through stubhub last minute after my original ticket through a different website never arrivedI had to pay 5x what the ticket cost to get an "instant download" ticket because I was leaving for the out of state concert on a flight at 3amStubhub advertised the instant download tickets would be ready within a few minutesMy first *** *** was supposed to be ticket for The Killers playing at *** * ** *** *** ** ** *** *** *** I placed the order in the evening of the 21stIt came to a total of $with taxes and feesI waited at least a half hour before contacting Stubhub because I still hadn't received a confirmation emailI was told it would take approximately minutes to process the order and then disconnectedThe agent was very rudeIt took approximately minutes for the order to processNow the recorded message while on hold suggests using the Stubhub app so you can access your concert information at any timeI was going t
Shocking to see all the negative reviews Oh wait, no its not Bought a parking pass to include camping, only to find out it didnt have camping Immediately upon noticing, I contacted them They then explained I had to resell it Frustrating for sure, but at least I had an option Until, I posted the ticket, and it posted incorrectly So, anyone viewing my ticket i'm trying to sell, all you see is "NA" or "Non Applicable" which, looks like an error so nobody will try and buy it I tried editing it and it wouldnt let me I called customer service and while the gentleman was nice, even he couldnt change it "Our systems have been really funny lately" Bad part is, there was no resolution So I bought a ticket because they communicated poorly, then was forced to resell it (which I ended up losing money on), and NOW the tool that they have to sell my ticket, doesnt even work and even they can't change it What option did they provide to resolve/help? Nothing "Try calling back"
I sold tickets on stubhub and because there was an issue with the tickets I had already sold on a different site I had reached out to stubhub to cancel the orderI was told it couldn’t be cancelled and then later on in the chat I was told that if cancelled they would charge me *** of the total price of the ticketsI never agreed to them cancelling and charging me and left the chat which they have on fileI made everything right with the other buyer and was letting the StubHub order go throughI got an email that the order was completed and the money would be directly deposited in my accountThat was on *** On *** on received an email saying that StubHub has cancelled the order and was charging me *** cents because I couldn’t deliver the tickets, even though the order had already been completedI called on *** and spent almost an hour on the phone where the rep told me that the rep that I spoke with on the phone assumed I wanted it cancelledShe said assumed mult
I bought concert tickets advertised on stubhub for "*** *** ** ***",thinking the concert was SOLD OUT from the original venue(*** ***center.org"after research and calling *** *** they told me no concert was OFFICIAL ,they are still talking and in negotiatins and that NO TICKETS HAVE BEEN SOLD OR RELEASED TO THE PUBLIC.I told them I had bought tickets from stubhub and they repeated that the concert wasn't even official,might not take place and that NO TICKETS WHATSOEVER have been released.I called stubhub for a refund telling them of my conversation with ***.they said they would only refund if no concert took place in the future.in short they sold me something that doesn't yet exist without warning.tickets were bought on *** and as of this day *** there is no concert and obviously I would buy from the venue as it would be a 1/of the price.*** *** website is *** and their phone # is ***,you can see that the concert i
Why can't you give them stars??? StubHub is a complete scamBought what they advertise as "instant mobile" tickets from StubHub but never received my ticketsI called and talked to one of the customer representatives who told me my tickets would be delivered shortlyAfter not receiving an email I called the next day to see what the issue was and once again was told that my tickets would be delivered shortly, which they were notAt this time, they had already charged my credit card the full price for the tickets (which I still have not received my refund on)I called back the next day again and after about minutes they told me my tickets were no longer available but that they would provide me with replacement tickets of similar valueAt this point the tickets had gone up in price and their "same value" tickets were not even close to the same tickets that I had purchasedThey kept offering tickets that they were calling comparable, which they were notMy original tickets were one section right of the 50-yard line and rows back and the comparable tickets they were offering were obstructed view tickets in the same section or tickets sections right of the 50-yard line and rows backAfter an hour and half of arguing with them and getting nowhere I asked for a refund of my money, which I still don't know who they could have charged me in the first place if they had not secured tickets for me at the time of purchaseI ended up buying tickets on a different website and had to pay more since they were not truthful with me on the day that I first tried to "buy" tickets and did not tell me the tickets were not availableHow can you advertise so falsely by saying "Instant tickets" and "Buy and sell with confidenceCustomer service all the way to your seatEvery order is 100% guaranteed." The only thing that's 100% guaranteed is that you be utterly disappointed with StubHubI would never recommend using their service to anyone
I have had 5-Interactions with StubhubWhen the service works correctly it is fineHowever, when they mess up, it is pretty terribleI had purchased some tickets and due to the buys inability to scan tickets properly or provide the bar number for the ticket (thus preventing them from getting into the event) Stubhub made me refund ALL the money and made no attempt to review the evidence and proof that I had done more than my part to ensure this was fraud on the buyers inThey simply took the buyers 'word'Today, at 1:30AM I received a text message from Stubhub that my password had been changed and to call a specific number if I had not requested this changeSince I had not requested the change, I Called the number as instructedThe voice prompt did not recognize my Zip code, which I had on fileTo Speak to an Agent I had to state that I was either buying tickets or working on an existing order (neither of those options apply to this situation that you, Stubhub, instruct your customer to dial.) When I spoke to the representative he had no idea what to doHe thought it was odd I called him if My account appeared unchanged (i.e., I could still sign in with my old password)I had to educate the Stubhub representative that I needed to confirm no other account information, including purchases or financial information has been viewed or changedHe provided NO HELP or direction for my concerns/requestsTo top this off, the Stubhub website is unresponsive to my executions (clicks)There is also no opportunity to leave feedback on their websiteThe A- Revdex.com rating is clearly a MISTAKEVivid Seats has won my business as a result of Stubhubs carelessness
We purchased Comicon "fast passes" on the websiteWe clicked for the $each tickets, we were charged for the $ticketsWe received general admissions ticket which are selling on the website for $I called to try and rectify, they said they contacted the seller and we're sending out the correct ticketsSame $general admission tickets cameI called again and the said that I purchased GA ticketsI said if that's so refund the differenceThey are a rip off!! Stay away!! There are lots of reputable sites that you can actually get what you want and not have to play games!!
I listed my tickets to a venue online and they soldThe tickets had not been released by Ticketmaster when the tickets sold, and as my "in-hand" date approached, I was informed that the tickets were delayedThis happened times, both times I changed my "in-hand" dateThe customer who had purchased the tickets chose to cancel the orderI was charged $**! For something I had ZERO control overAfter complaining, Stubhub did refund $**, half of it, but this is not satisfactory to penalize me in any way for something that 1) I had no control over and 2) cost Stubhub nothingThis is a ridiculous fee and I will never use your service for anything again in the future
Stubhub has not honored their contract for services renderedI purchased Janet Jackson tickets and now she is starting a family so the concert will not take place on the day I purchased the tickets forJanet Jackson's promotion company live nation advised that the fans should get a refund and stubhub will not give me my money back I plan on being out of the country next year when the concert may resume so I have no need for the ticketsthis is bad business on the part of stubhub and I will never do business with them again
Attempted to purchase tickets for *** *** Music Festival day pass five times on Stubhub, on August 5th ***Attempted to purchase ticket at $***, tickets at $***, tickets at $*** twice, and tickets at $***I was able to add the tickets successfully to my cart and went through the checkout processProvided payment information, and each time there was a glitch in stubhubs system that would not process the orderAfter the failed transaction at the $*** price, we call stubhub to see if we could purchase the tickets over the phoneWe spoke to representative Teresa and explained our five failed attempts to purchase ticketsTeresa saw the $*** price on the website and attempted to purchase the tickets on our behalfShe also experienced the same error code as we didSubsequently, we were put on hold for mins, with intermittent check ups from Teresa apologizing for the delayOnce Teresa felt the issue was resolved, she attempted to purchase the tickets again for us a
StubHub Order#*** I purchased tickets for *** * * *** using the StubHub app, I got to the venue and was told the tickets were invalid by ticket takers and a supervisor that they would not let me into the venue to see the show as the ticket was invalidI contact StubHub they said they would do an investigation and after hour they concluded that despite not being let in the venue with the issued QR Code ticket from StubHub that there ticket was valid and I am not entitled a refund on my $*** that I paid just so I could get embarrassed!
The first & LAST time I will ever use Stub Hub!!!!! I sold Garth Brooks tickets for the Sunday night concert in IndianapolisGot on Stub Hub chat help to make sure I uploaded the tickets correctly (which they were & THEY CONFIRMED IT WAS)We had a total of tickets (my husband and his friends used the other tickets that were directly beside these tickets)Some how the buyer duplicated the tickets (it doesn't take a rocket scientist to know that you can print multiple copies of a ticket)So apparently people gained entry to the concert & then tickets (with the same bar code) tried to gain access right at the start time of the concert & were denied since the tickets "were already scanned." I got an email Monday night saying a claim was filedI immediately emailed them back & left voice mailsAlso contacted Bankers Life before Stub Hub opened the next day to get all the infoSince the pathetic scammer stated they attempted to get into the concert "around 7:30" and the tickets were declined "around 7:30" they are awarding them a full refund!!! To me, this is complete *** ***! I was told this is not a very common scam that they see which I find hard to believeIt seems like a very easy scam to pull off & get your money back! What pisses me off even more is the fact that the guy who was investigating for Stub Hub told me that he believed me (why would I go through all the trouble if I had something to hide)Luckily, I am thankful they are not charging me the other fee of $for the claim but I lose the $all because of an easy scam someone was able to pull offBEWARE SELLING TICKETS ON STUB HUB!!!!
We sold concert tickets on StubHub for the Taylor Swift concertWe sold them days before the concert, received the buyers info, transferred the tickets to them, and got multiple confirmation emails from StubHub that the tickets were sold and the payment is processingWe even called StubHub on the day of the concert to be sure we were still getting paid since we didn't receive itWe gave them our confirmation # and they looked up our account and told us everything is being processed and we will receive the payment any dayWe waited and waited and continued to get more emails confirming the saledays after the concert, we still didn't have a payment, although my account still stated that the tickets were sold and still being processedWhen we called them this time, they told us there was a problem with the transfer and that it didn't go throughTherefore, we weren't getting paidThey said we are just out $since the buyers didn't use the ticketsWe spoke on the phone
I purchased tickets from StubHub that was an e-ticketMost e-tickets, you can print when you payApparently this one cannot be printed until the DAY BEFORE the eventThe even is out of town and I purchased the ticket as a giftThe receiver will be out of town by the time I can print this ticket EVEN THOUGH I PAID FOR ITStubHub will not do anything to rectify the fact that I can't use the ticket I paid forI contacted customer service and they told me you're out of luckI'm out over $**
This company breaks antitrust laws due to advertisingThe seller I bought my ticket from falsely advertised that I was buying two tickets for front and center at the Kathy Griffen comedy show at Carnegie HallWhen I arrived with my mother at the show the tickets were actually for what is called thew Dress Circle- four floors up last row against the ceilingI could have cleaned the chimney chute because that is how high and far back we wereWe had to use hearing impaired head sets to hear the showWe could not even see herWhen I called they tried blaming me, but what they did was illegalThey claimed to be selling a center floor level ticket and this is advertising and violates antitrust lawsI am a lawyer and am very well versed in the laws they brokeIn full disclosure, after spending a long time on the phone negotiating a resolution, I walked away with percent back
I purchased a parking pass for a baseball gameOn the listing page and throughout the purchase process, there was no indication that the parking pass I purchased was for a handicapped parking spotWhen I received my purchase confirmation, it indicated that the parking pass was for "wheelchair seating"Upon investigating, I learned that the lot I purchased a pass for was all handicapped parkingThis was not communicated at any point in the listing or during purchaseI immediately tried to contact stubhub via email and got an automated responseI tired canceling my order prior to it shipping but found that was not an optionI contacted stubhub via online chat and was told that this was a valid purchase despite my complaint and that no refund would be processed and my order could not be canceledIn the chat, I provided screen shots of parking passes listed for this handicapped only lot that had no indication that they were handicapped spotsI gave screen shots of both the listing
I purchased tickets through this website to be delivered via upsI have email stating that in my purchase order that a ticket would be delivered via upsNowhere on their website did it state that the venue only offered mobile tickets which is why I purchased a hard ticketThis was purchased to be a frameable item for a giftI never received a hard ticket and I contacted the company asking why I cannot receive a ticket they informed me that the venue is mobile tickets onlyMy purchase was for a hard ticket, I did not get a ticket from the site I wanted my money back for the item I purchased and did not receiveTheir website and my email stated 100% guarantee or money backI've made several attempts to get my money back and they will not comply