I cancelled a listing in the StubHub system before a sale occurred, however, this cancellation did not take effec unbeknownst to me until well aftertSubsequently when the *** of the tickets occurred I cancelled and was charged a *** feeI attempted to cancelTheir system did not work properly and as a result I am being charged an exhorbitant feeFurthermore they have sent this debt to collectionsI would like this fee reversed from my accountI should not have to pay a fee for their system malfunctioning
I have unsubscribed for years and they continue to email meThis is again the FTC anti spam *** I have reached out to the company via chat and they have no place for emails, so I'm filing a complaint here and the FTCI'm tired of this business ignoring the LAW
** *** **, I purchased tickets to *** ** *** a few minutes before the doors would close (last minute)I had been using the app checking tickets all day and chose seats that indicated last minute pick upHowever, after I hit purchase, an email was sent to me indicating I would need to drive across town to pick up which would have made me at least 40-min late to the showWhile my husband looked for contact information to switch seats to immediately downloadable tickets I begged the box office to issue ticketsMy husband was unable to find info in the app and got in a cab to go over to pick up ticketsIn the meantime, the box office agreed to issue us tickets but warned us we would be kicked out if someone arrived with our seat assignmentsAlthough we were let in, we were now late to the show and could not be seated immediatelyTherefore, we missed the opening acts of the showAfter contacting StubHub and indicating that their Fan Protect Guarantee should have pro
On *** I listed tickets for sale on Stubhub.comI also listed the same tickets on *** I received on offer through *** on *** and immediately removed the listings from both Stubhub.com and *** I received a customer satisfaction survey for Stubhub on *** around *** pm (which to me would indicate the listing was canceled)On *** I received an email from Stubhub stating my tickets were sold "sometime in the last hours"I immediately logged into my account to find out that the listing was still there - I deleted it for a second timeI called the Stubhub customer service within minutes of receiving the email asking them to cancel the orderThey stated there would be a **% surcharge for failing to deliver the ticketsI received a charge for $*** which I don't understand because the tickets were listed for $*** each X tickets = $*** @ **% would be around $**I have sent all the documentation listed above and they have not provided a single
Bought two tickets in April for a concert at the *** *** ***) for a *** *** concert scheduled October The show was postponed until amost one year later, September 7, I'm unable to attend on this reschedule date, therefore, I paid $*** for two tickets to a concert I cannot attendWhen I bought the tickets, it was for a specific date that I could attendStubhub has been very rude to me over the phone, including hanging up on meThey refuse to do anything to help me get some or all of my money back
I bought parking passes for the Chiefs/Bears preseason game on Aug"Guaranteed" to be delivered to my home by Friday AugustNo tickets when I got home from workGot online and chatted with Stub HubWoman told me the seller didn't send them and found me another parking pass for less and promised me they'd be electronic tickets sent to me since the game was the next dayminutes later I get a call from Stub Hub telling me I can pick up my tickets at some address and I tell them I was promised they'd be sent electronicallyMore apologiesThe woman on the phone could "only" find me off site parking and had me wait on hold for minutes and then sent me to another consultant who didn't seem to know a darn thing about what was going on....and so I cancelled the orderWill never do business with them againOh, and "cancelling" just means I get a creditCan't get my money backWorst ticket purchasing experience ever
I ordered tickets to *** *** concert at $*** plus *** fees for a total of $*** for 9/23/*** to be delivered to my home in ***, **Stub Hub had shipped tickets to an incorrect address in AZ last year but reassured me they had removed the incorrect address from my accountI ordered the tickets only to find they were again delivered to the ** addressWhen I **lled StubHub customer service they said they were not able to reprint the tickets this time and it was just too badThe best they could offer was $*** creditI told them that was unacceptable but they were adamant that this was my mistake and would not help with getting the ticketsThey would not honor their Fan Protect Guarantee
Do not buy tickets from Stubhub total rip off They mark up the ticket prices at least 50% higher than they should beI will never purchase any tickets from stubhub again
I inquired with Stubhub on changing the method of delivery for a ticket sale of $Ticketmaster was not providing me physical tickets so I took it up with Stubhub if they could check about other method of delieveryStubhub informed me that they would get back to me in one or two days with a resolutionI later received an email from Stubhub saying that decided to cancel the sale and charged me a 40% feeIn that meantime Ticketmaster called me and said they would provide me physical tickets as a one time exceptionThis ticket sale was posted with delivery of tickets in late of I am unsure as why Stubhub would cancel a sale without inquiring or reaching out to the seller firstAs mentioned the buyer was not expecting tickets until almost months later so I am unsure why Stubhub did not find it prudent to wait one day on a reply from the seller before canceling the orderStubhub prematurely took action and created this whole problem and refuses to be held accountableStub
I listed a pair of concert tickets on sale on StubHubTheir website asked for the following information: Number of tickets (answer: 2) Parking pass included? ((answer: no) Are you ready to deliver these tickets? (answer: yes) Section (answer: Floor F) Row Number (answer: 4) Seats (answer:9,10) Price per ticket (answer: $***) Provide a valid credit card (I did) I provided this information and created the listingI have a video screen capture that confirms this entire processI then received an email confirming all of the above informationIt was correct so I just waited for a saleA few weeks later I received an email saying the tickets sold and instructing me to print a *** label and mail the tickets to the buyerI immediately contacted SH customer service to let them know I had flashseats and needed to transfer them onlineThey informed me that I had listed the sale as a paper ticket saleI walked them through their own site to show them that I had NOT
My friend went to ticket master to purchase tickets for Roger Waters Concert last nightShe purchased for the tickets in June and spent $Last night we go to the event and they tell us the tickets have already been used and that the company isn't ticket master it's stubhub and that this happens all the timeFor us, it's once in a life time Concert, of our favorite band and we have been months waiting for itThey tell us at Barclays Center to call Stubhub and that they will send us new ticketsWe start calling and a girl starts speaking to us, she says she understands and that she is trying to arrange itWe are patiently waiting with the concert going on, and we finally say to the lady, the email isn't coming in our email box let's send it to another emailThis woman hangs up on my friendMy start calling again and we receive wait up calls of min for my friend and min for me, in the meanwhile we have received and email that we can't open with $and an apology while standing outside of the concert listening frustrated to all the songs we wanted to see liveMy friend is going nuts and starting to cry and my other friend and I try to remain calmFinally after one hour we are able to receive an email and we can open the ticketsThe tickets are for a VIP box were we don't have seats for all of us and the concert has min leftWhen we get there and sit down we are so bummed that we are not even hungry nowWhat a stress to something that should have been a once in a life time memorable experienceStubhub has linked to ticket master and obviously is you don't pay close attention you think you are buying to ticket master and you are notThey are selling you unavailable tickets and the customer service is worse than terribleNever ever ever again, me
Or any of my friends will be ever buying a ticket from your company
Dear Revdex.com, On August 15, *** I listed two season tickets for *** *** *** football on StubHubThe tickets were in "Lower Sideline", as I later found out from StubHub, although it doesn't actually say that on the tickets, Section 10, row I clicked on StubHub's seating chart in the only section labeled as StubHub's system automatically registered the seats as being in "Stadium Club 10"Being unfamiliar with the stadium, I did not realize that there was a distinction between the two sectionsThe tickets were purchased the same day, and shortly afterward, StubHub informed the buyer that there was no such thing as row in section Stadium Club 10, and the buyer cancelled the purchaseStubHub immediately charged my credit card an exorbitant fee of $***I am in no doubt that I am on the wrong side of the law, because I signed a services agreement upon making my StubHub accountMy issue is an ethical one: I made an honest mistake, and StubHub's system is designed to
Inflated prices does look not legalA $SRO ticket al Fenway Park selling for $for Big Papi retirement jersey number ceremonyHow can they allow that plus tickets were deceptiveI wasted a lot of moneyDo not use this service
I uploaded tickets to a concert for *** Orchestra for *** at *** *** ** *** ** *** showI followed the instructions and even called a rep at StubHub to make sure I was doing it correctlyThe site told e that my tickets were uploadedThe tickets sold shortly after and $was deposited into my bank account Now, days later I am notified via email that my tickets were not uploaded correctly and the buyer could not get into the venueThey charged my credit card the $which is ok because the tickets technically never soldBut the charged me an additional $for penaltiesI called *** in Customer ServiceI asked him why they sold the tickets if they weren't uploaded correctlyHe informed me that they have no way of knowing if they were uploaded incorrectly or notYou would think that they should check that before they sell themSo because I never had an issue with them before, they" out of the goodness of their hearts" are o
StubHubs selling process has loop holes that allow for mistakes and makes seller pay double the original cost of tickets If a seller makes a mistake on a post, StubHub doesn't notify seller to make corrections They just notify you two days before performance that the sale was cancelled without any reason
I placed an *** *** *** ticket for sale on Stub Hub for $***The ticket sold on Stub Hub before the ticket was shipped to me from Front Gate Tickets, the original ticket providerRather than have Front Gate send me the ticket, which I would then send to the Stub Hub buyer, I contacted Stub Hub’s help chat (on *** ***) to ask whether I could change the shipping address at Front Gate tickets, so that the ticket was sent directly to the buyerThe Stub Hub customer service agent said yes, confirmed the address I was shipping to, and then told me that all I needed to do was provide Stub Hub the tracking number once Front Gate sent the ticketAs soon as I received the tracking number from Front Gate, I chatted with Stub Hub again to provide them with the tracking informationThey informed me that they would confirm with the buyer that the tickets were deliveredI did not hear anything back from Stub Hub, and so I checked the tracking information and saw that the ticket was re
SubHub is disguised gambling operation - with a perfect hedge
Gambler buy tickets well in advancelists on StubHub
Sells the tickets for a small premium early to non-season ticket holdersStubHub collects the fees and the gambler makes a profit (you've paid both in full)But the tickets you bought and paid for are not available until a few days before game timeWhy?
Because the gambler has the right to sell your tickets to anyone else for a higher price and make even more profit Stubhub keeps its fee, you do get a refund but that's not why you paid for the tickets If you paid for any travel related costs to attend the event you loose that too!
StubHub allows 3rd party ticket sellers to represent seat owners when selling ticketsThe 3rd party ticket sellers are able to ship the tickets late or to invalid addresses causing the buyer to not be able to obtain the tickets thus not attending the eventKnowing this, the 3rd party seller has the ability to locally print the tickets and sell them a second timeBecause the 3rd party Seller is not the actual seat owner, the process of getting a printed ticket is near impossible with StubHub's policy of only contacting the 3rd party seller only once
I purchased tickets via StubHub for an event that was scheduled to take place August 20, in ***The event was cancelledI contacted StubHub on a number of occasions requesting to have my money refunded for the cancelled show; once I was told I needed to call back within hours in order to receive my refund as their system was not up to date, another time I was told I had to "resell" the tickets (for a nonexistent event), and another time I was told I couldn't receive a refund at all until the multi-million dollar artist decided what they're going to do about the cancelled showI spent close to $on tickets for an event I never attendedIt's been a month and have yet to receive an update from StubHub regarding my refundI have highly dissatisfied and frustrated with this processI cannot afford to have money in limbo for a service that was never provided
I sold tickets through stubhub***One of them was paid in full while the other was notRequesting full payment for the second ticket
I cancelled a listing in the StubHub system before a sale occurred, however, this cancellation did not take effec unbeknownst to me until well aftertSubsequently when the *** of the tickets occurred I cancelled and was charged a *** feeI attempted to cancelTheir system did not work properly and as a result I am being charged an exhorbitant feeFurthermore they have sent this debt to collectionsI would like this fee reversed from my accountI should not have to pay a fee for their system malfunctioning
I have unsubscribed for years and they continue to email meThis is again the FTC anti spam *** I have reached out to the company via chat and they have no place for emails, so I'm filing a complaint here and the FTCI'm tired of this business ignoring the LAW
** *** **, I purchased tickets to *** ** *** a few minutes before the doors would close (last minute)I had been using the app checking tickets all day and chose seats that indicated last minute pick upHowever, after I hit purchase, an email was sent to me indicating I would need to drive across town to pick up which would have made me at least 40-min late to the showWhile my husband looked for contact information to switch seats to immediately downloadable tickets I begged the box office to issue ticketsMy husband was unable to find info in the app and got in a cab to go over to pick up ticketsIn the meantime, the box office agreed to issue us tickets but warned us we would be kicked out if someone arrived with our seat assignmentsAlthough we were let in, we were now late to the show and could not be seated immediatelyTherefore, we missed the opening acts of the showAfter contacting StubHub and indicating that their Fan Protect Guarantee should have pro
On *** I listed tickets for sale on Stubhub.comI also listed the same tickets on *** I received on offer through *** on *** and immediately removed the listings from both Stubhub.com and *** I received a customer satisfaction survey for Stubhub on *** around *** pm (which to me would indicate the listing was canceled)On *** I received an email from Stubhub stating my tickets were sold "sometime in the last hours"I immediately logged into my account to find out that the listing was still there - I deleted it for a second timeI called the Stubhub customer service within minutes of receiving the email asking them to cancel the orderThey stated there would be a **% surcharge for failing to deliver the ticketsI received a charge for $*** which I don't understand because the tickets were listed for $*** each X tickets = $*** @ **% would be around $**I have sent all the documentation listed above and they have not provided a single
Bought two tickets in April for a concert at the *** *** ***) for a *** *** concert scheduled October The show was postponed until amost one year later, September 7, I'm unable to attend on this reschedule date, therefore, I paid $*** for two tickets to a concert I cannot attendWhen I bought the tickets, it was for a specific date that I could attendStubhub has been very rude to me over the phone, including hanging up on meThey refuse to do anything to help me get some or all of my money back
I bought parking passes for the Chiefs/Bears preseason game on Aug"Guaranteed" to be delivered to my home by Friday AugustNo tickets when I got home from workGot online and chatted with Stub HubWoman told me the seller didn't send them and found me another parking pass for less and promised me they'd be electronic tickets sent to me since the game was the next dayminutes later I get a call from Stub Hub telling me I can pick up my tickets at some address and I tell them I was promised they'd be sent electronicallyMore apologiesThe woman on the phone could "only" find me off site parking and had me wait on hold for minutes and then sent me to another consultant who didn't seem to know a darn thing about what was going on....and so I cancelled the orderWill never do business with them againOh, and "cancelling" just means I get a creditCan't get my money backWorst ticket purchasing experience ever
I ordered tickets to *** *** concert at $*** plus *** fees for a total of $*** for 9/23/*** to be delivered to my home in ***, **Stub Hub had shipped tickets to an incorrect address in AZ last year but reassured me they had removed the incorrect address from my accountI ordered the tickets only to find they were again delivered to the ** addressWhen I **lled StubHub customer service they said they were not able to reprint the tickets this time and it was just too badThe best they could offer was $*** creditI told them that was unacceptable but they were adamant that this was my mistake and would not help with getting the ticketsThey would not honor their Fan Protect Guarantee
Do not buy tickets from Stubhub total rip off They mark up the ticket prices at least 50% higher than they should beI will never purchase any tickets from stubhub again
I inquired with Stubhub on changing the method of delivery for a ticket sale of $Ticketmaster was not providing me physical tickets so I took it up with Stubhub if they could check about other method of delieveryStubhub informed me that they would get back to me in one or two days with a resolutionI later received an email from Stubhub saying that decided to cancel the sale and charged me a 40% feeIn that meantime Ticketmaster called me and said they would provide me physical tickets as a one time exceptionThis ticket sale was posted with delivery of tickets in late of I am unsure as why Stubhub would cancel a sale without inquiring or reaching out to the seller firstAs mentioned the buyer was not expecting tickets until almost months later so I am unsure why Stubhub did not find it prudent to wait one day on a reply from the seller before canceling the orderStubhub prematurely took action and created this whole problem and refuses to be held accountableStub
I listed a pair of concert tickets on sale on StubHubTheir website asked for the following information: Number of tickets (answer: 2) Parking pass included? ((answer: no) Are you ready to deliver these tickets? (answer: yes) Section (answer: Floor F) Row Number (answer: 4) Seats (answer:9,10) Price per ticket (answer: $***) Provide a valid credit card (I did) I provided this information and created the listingI have a video screen capture that confirms this entire processI then received an email confirming all of the above informationIt was correct so I just waited for a saleA few weeks later I received an email saying the tickets sold and instructing me to print a *** label and mail the tickets to the buyerI immediately contacted SH customer service to let them know I had flashseats and needed to transfer them onlineThey informed me that I had listed the sale as a paper ticket saleI walked them through their own site to show them that I had NOT
My friend went to ticket master to purchase tickets for Roger Waters Concert last nightShe purchased for the tickets in June and spent $Last night we go to the event and they tell us the tickets have already been used and that the company isn't ticket master it's stubhub and that this happens all the timeFor us, it's once in a life time Concert, of our favorite band and we have been months waiting for itThey tell us at Barclays Center to call Stubhub and that they will send us new ticketsWe start calling and a girl starts speaking to us, she says she understands and that she is trying to arrange itWe are patiently waiting with the concert going on, and we finally say to the lady, the email isn't coming in our email box let's send it to another emailThis woman hangs up on my friendMy start calling again and we receive wait up calls of min for my friend and min for me, in the meanwhile we have received and email that we can't open with $and an apology while standing outside of the concert listening frustrated to all the songs we wanted to see liveMy friend is going nuts and starting to cry and my other friend and I try to remain calmFinally after one hour we are able to receive an email and we can open the ticketsThe tickets are for a VIP box were we don't have seats for all of us and the concert has min leftWhen we get there and sit down we are so bummed that we are not even hungry nowWhat a stress to something that should have been a once in a life time memorable experienceStubhub has linked to ticket master and obviously is you don't pay close attention you think you are buying to ticket master and you are notThey are selling you unavailable tickets and the customer service is worse than terribleNever ever ever again, me
Or any of my friends will be ever buying a ticket from your company
Dear Revdex.com, On August 15, *** I listed two season tickets for *** *** *** football on StubHubThe tickets were in "Lower Sideline", as I later found out from StubHub, although it doesn't actually say that on the tickets, Section 10, row I clicked on StubHub's seating chart in the only section labeled as StubHub's system automatically registered the seats as being in "Stadium Club 10"Being unfamiliar with the stadium, I did not realize that there was a distinction between the two sectionsThe tickets were purchased the same day, and shortly afterward, StubHub informed the buyer that there was no such thing as row in section Stadium Club 10, and the buyer cancelled the purchaseStubHub immediately charged my credit card an exorbitant fee of $***I am in no doubt that I am on the wrong side of the law, because I signed a services agreement upon making my StubHub accountMy issue is an ethical one: I made an honest mistake, and StubHub's system is designed to
Inflated prices does look not legalA $SRO ticket al Fenway Park selling for $for Big Papi retirement jersey number ceremonyHow can they allow that plus tickets were deceptiveI wasted a lot of moneyDo not use this service
I uploaded tickets to a concert for *** Orchestra for *** at *** *** ** *** ** *** showI followed the instructions and even called a rep at StubHub to make sure I was doing it correctlyThe site told e that my tickets were uploadedThe tickets sold shortly after and $was deposited into my bank account Now, days later I am notified via email that my tickets were not uploaded correctly and the buyer could not get into the venueThey charged my credit card the $which is ok because the tickets technically never soldBut the charged me an additional $for penaltiesI called *** in Customer ServiceI asked him why they sold the tickets if they weren't uploaded correctlyHe informed me that they have no way of knowing if they were uploaded incorrectly or notYou would think that they should check that before they sell themSo because I never had an issue with them before, they" out of the goodness of their hearts" are o
StubHubs selling process has loop holes that allow for mistakes and makes seller pay double the original cost of tickets If a seller makes a mistake on a post, StubHub doesn't notify seller to make corrections They just notify you two days before performance that the sale was cancelled without any reason
I placed an *** *** *** ticket for sale on Stub Hub for $***The ticket sold on Stub Hub before the ticket was shipped to me from Front Gate Tickets, the original ticket providerRather than have Front Gate send me the ticket, which I would then send to the Stub Hub buyer, I contacted Stub Hub’s help chat (on *** ***) to ask whether I could change the shipping address at Front Gate tickets, so that the ticket was sent directly to the buyerThe Stub Hub customer service agent said yes, confirmed the address I was shipping to, and then told me that all I needed to do was provide Stub Hub the tracking number once Front Gate sent the ticketAs soon as I received the tracking number from Front Gate, I chatted with Stub Hub again to provide them with the tracking informationThey informed me that they would confirm with the buyer that the tickets were deliveredI did not hear anything back from Stub Hub, and so I checked the tracking information and saw that the ticket was re
SubHub is disguised gambling operation - with a perfect hedge
Gambler buy tickets well in advancelists on StubHub
Sells the tickets for a small premium early to non-season ticket holdersStubHub collects the fees and the gambler makes a profit (you've paid both in full)But the tickets you bought and paid for are not available until a few days before game timeWhy?
Because the gambler has the right to sell your tickets to anyone else for a higher price and make even more profit Stubhub keeps its fee, you do get a refund but that's not why you paid for the tickets If you paid for any travel related costs to attend the event you loose that too!
StubHub allows 3rd party ticket sellers to represent seat owners when selling ticketsThe 3rd party ticket sellers are able to ship the tickets late or to invalid addresses causing the buyer to not be able to obtain the tickets thus not attending the eventKnowing this, the 3rd party seller has the ability to locally print the tickets and sell them a second timeBecause the 3rd party Seller is not the actual seat owner, the process of getting a printed ticket is near impossible with StubHub's policy of only contacting the 3rd party seller only once
I purchased tickets via StubHub for an event that was scheduled to take place August 20, in ***The event was cancelledI contacted StubHub on a number of occasions requesting to have my money refunded for the cancelled show; once I was told I needed to call back within hours in order to receive my refund as their system was not up to date, another time I was told I had to "resell" the tickets (for a nonexistent event), and another time I was told I couldn't receive a refund at all until the multi-million dollar artist decided what they're going to do about the cancelled showI spent close to $on tickets for an event I never attendedIt's been a month and have yet to receive an update from StubHub regarding my refundI have highly dissatisfied and frustrated with this processI cannot afford to have money in limbo for a service that was never provided