StubHu*** I learned a hefty lesson about reading the terms of service before I placed an order! I was excited to find great tickets and bought them Plans fell thru, that's when I found out I couldn't get a refund That I had to sell my tickets to get my money back That was a rip off too It's a $lesson I'll never forget I don't know how you people at StubHub can sleep at night!
StubHub apparently does a terrible job at having one confirm their address before shipping tickets I live in Texas and purchased tickets using my credit card which has my current Texas address About a week out from the event I received a call asking where my tickets should be delivered because the address on my account was not a current account It turns out they used my old South Carolina address from five years ago I do a lot of shopping online, and would never send my packages to an address that I lived at over five years ago and have lived at three other places since StubHub forced me to pay for the re-routing of my tickets
I was using the StubHub app to purchase tickets and used their filter option to filter by "Row (low to high)" while searching for the tickets I wanted to purchaseThe first row listed was AA through LL, and then A through Z, which I was led to believe was the lowest row available for purchase in the section based on the app's filter parametersIn reality, AA is rows up and is a higher row than rows A through ZAs a result of this misinformation I purchased tickets I thought were in a low row (AA), when in reality I could have bought much better tickets for a cheaper priceBecause the row was much higher than advertised I would not be able to resell them and make my money back eitherI tried calling Stub Hub for a refund of the service fees or a full return and spoke to a supervisor who informed me the only refund they would provide is to waive the 10% seller fee for me to resell the tickets I was misled to purchaseAs previously noted this was not a realistic option as I overp
I listed a Coachella weekend ticket on Stubhub on 4/10/TuesdayI have then dropped off my ticket at a UPS location within hours following Stubhub's seller policy, however it did not get shipped out on time because of some confusion at the shipping locationThen I got notified that I was charged by Stubhub by $(40% of the price I was listing) because I did not ship it out on timeI think this is extremely unreasonable because: 1) The penalty policy for seller is no where listed on its websiteThey did not tell the seller how much they will be charging if the item is not shipped out in the next hours, so they are concealing basic knowledge to the consumersThe 40% of the sale price is also extremely absurd, especially because the listing price is at a premium of the original ticket already (e.g., my ticket was bought at $and they are charging me 40% of the listing price $800, making me not only lose the opportunity of selling my ticket but also losing an additio
I went on Stubhub to look for *** *** ticketsAt the time, the website listed several categories of tickets for the *** ***, including *** *** *** (or something like that)I clicked on Single Game Events, and they had a listing for tickets that said 'Autographed Custom *** or Throwback *** ** *** *** *** *** ** *** ***The event was also listed as taking place on November 30, And the offer also suggested that the event was "TBD", which I understood to mean To Be Determined, since the schedule hasn't come out yetI tried to find a customer service representative to at least get more details about the offer and went here ***There was no phone number, no e-mail address and no chat optionSo, I looked again at the offer and since the date was listed as November 30, and TBD, I thought it was for a gameAfter I made the purchase, I received the e-mail and was startled when I noticed that the
On June there was an unauthorized purchase made on my account by my nieceI called customer service and explained the situation the the representative and adviced that I couldn't afford this charge and could it be taken offThey advised me that it couldn't be refunded and if I called my bank that it would definitely not be refunded thenI explained to them that I needed this money for something very important and it wasn't authorized and I couldn't wait for them to resale my ticketsThey still didn't budgeI am now stuck in a situation and I don't know what to do all because of a fraudulent transaction
I accidently purchased ** *** tickets for a game in *** even though I searched for ** *** home games using their websiteI then was forced to sell my tickets on their website as I would not be able to use themI listed the tickets and I checked my Stub Hub account afterwardIt did not show that the listing went through as far as I could tellI then listed them again and it showed the tickets were listedI received an email on 7/saying my tickets sold and to upload them for saleI received a confirmation the tickets were soldOn August 5th I received another email saying my tickets had sold and I needed to upload the ticketsI still had not received payment so I assumed there was an issue with the buyerI uploaded the tickets and on August 7th I received an email saying I listed the tickets twice and that I owed them 50% of the ticket value as a chargeI called Stub Hub customer service on 8/and explained this situation in detailThe representative state
I purchased tickets to the Indianapolis Colts/Steelers game (November 12th) on September 7th for business5th row/Colts side/midfieldpaid $per ticketStubHub charged my credit card immediately - almost $4,no problemWe've just been informed "the Broker" has withdrawn the ticketswe have people flying in for this gameHotels lined upplans made and no ticketsI didn't know that it was even possible for someone to cancel once payment had been made and acceptedThey offered
replacement ticketslocation was horribleFolksif you're thinking about doing business with StubHubthink againI will NEVER do business with StubHub again and if you're smartyou won't either*** ***
I downloaded their app to check out the process of selling ticketsI entered all my info and at the end before posted I hit the back button on my Android phoneThe app was not user friendly and I had many issues but in the end did not post any ticketA few days later I see in my email the ticket sold within hours when it was not even suppose to be on StubHubCalled and chatted with several agents and they all were very rude and did not want to rectify the problemBasically said they could waive the fee but it is what it is and they are charging me $because the listing was postedAfter pleading with over agents no one would help me and they blatantly refused to let me talk to a supervisorI also requested to see my app session and they just hung up on meThe links in the email they sent me didn't even workThis was an error and they still steal your moneyI was charged $for an issue with their appSomeone should really do something about this companyI believe if t
I listed orchestra tickets on Stubhub, and realized when I received a purchase confirmation that I had accidentally listed the tickets under the wrong event seriesI immediately called Stubhub to cancel the order, before payment was receivedI also inquired as to whether I would be charged a fee for this cancellation, and I was assured over the phone that I would no be charged a feeStubhub took two days to cancel my orderThis was problematic for two reasons: my tickets may have been viewed/downloaded, and the payment was processed through paypal by that pointWhen Stubhub did cancel the order, they charged my credit card back for the amount of the tickets (fine) AND not one but TWO service fees of *** (total $**)I called to get the charges reversed and I was told that I could not speak to a complaint manager directlyThey had a customer service rep walk me through a form that they submit internally for reviewThe next day, I received an email notification that I would
I ordered tickets to Hamilton two weeks before the show *** lost them - or at least could not locate them, but kept giving me the runaround I called StubHub, which verified with ***, and within five minutes had replacement tickets to the same performance The customer service rep was fantastic Will definitely use again
I recently sold a 3-Day pass for the *** *** in *** ** on stubhubIt was a spare ticket, I went to the event with a VIP ticket insteadI sold the ticket for the same price that I bought it for directly from *** *** ($**, including fees)I put it up a few days before the event, and it was purchased within hoursI uploaded the .PDF files, verified that all had been uploaded, and continued with my tripEnds up they only sent the purchaser of the files, so they've charged me $** to replace the price of the ticket and $** to get their money backI've emailed them multiple times and left multiple messages explaining that I did my part, and haven't received a call backThey finally emailed me back and said they could only refund $** and said it was my errorIt's not my error when I did my part and uploaded all filesThey failed to send the customer the last files and charged me for itThey could've contacted me the day the purchaser realized the ticket cou
I had purchased tickets to the Bob *** concert at the Pepsi Center in Denver Cn Thursday, October 26, Order ***I did receive the tickets in the mailWhen it came time for the flight to Denver, I happened to look at the StubHub websiteSeen that the concert was cancelledI called since I did not receive any notifications of this from StubHubThey said once the concert was rescheduled it would contact usI contacted Discover card for whom I purchased the tickets throughThey gave me the money backHad an investigation and over months later I was billed with the explanation as it went through a 2nd string reviewI paid $for tickets I did not useI also contacted Bob*** webiste and twitter account to see when he will be rescheduling since I received no answers from StubHubTo this date I have not received an answerCannot get into Stub Hub under my user nameI reset it several times and still can't get in to see if the tickets are still
We purchased tickets for a football game (order ***)During the purchase, we were signified EXACTLY what we were purchasingHowever, upon reciept, the seats were not listedAs a result, we reached out to confirm the seatsStubhub stated they didn't own the seats (after charging the ticket fee and collecting $*** for themselves) and did not require for the seat numbers to be disclosedThis is very misleadingAs a result, we requested to cancel the purchase less than hours after
Hello, my name is *** *** of ***I am a new customer to your platformFirst I would like to say how communication plays a huge part when dealing with customer serviceI recently brought Coachella Tickets 2019, things came up and I had to get my money backNot knowing how the platform worked, I contacted a live agent *** *** I was told that after my sell of the tickets it’ll take up to hours to receive the funds to my direct depositI then call customer service “*** (on the west coast) to get an update and was told that I would not receive my funds until the “tickets are in hand.” Of the new buyer This is where the miscommunication comes into playI was very confused about the process so I asked for a supervisor, “***” - whom “could not take my call” because she was “busy”All in all throughout my 45min phone call, I received two/three different stories on why things could not be resolvedIf you read back the conversation I had with *** ** you’ll see I just want the problem resolved, I don’t care I can’t get all my money back - “$in fees”I just want a solutionPlease help me get a solutionThank you
P.s I will not be referring this platform to anyone, I cannot believe your staff is incapable of handling a simple buy/sell transaction
So I purchased tickets from these guys who claim to have the "least expensive" tickets onlineThey are robbing people blindI went to the actual bands website and checked out the ticketsstubhub is selling these tickets for twice as much as ticketflyDon't buy tickets from these thieves!!!!! They won't refund your money, just the worst experience
The refused to refund your money and do nothing but laugh at you (literally, *** *who was handling my dispute) never put me through to a supervisor and got back on the phone and laughed at me mutliple timesI reminded him it was recorded and he still didn't care
Sold tickets on StubHub, the buyer deemed the tickets unusable***, from Marketplace Investigations, notified me of the issue, and stated that if I assisted in the investigation of what happened that the fees would be less and possibly not owe at allAfter contacting *** by email and phone a few times, she told me that I had until the end of July 18th, 2017, to submit my informationI tried calling and emailing *** several times on July 18th, 2017, and received no phone call or email back from herNever heard from StubHub again until they notified me of an outstanding bill and that the claim was being sent to collections for $On November 15th, I once again called StubHub to try to get the situation resolvedHeather from customer service told me there was nothing she could doI asked to speak to a supervisor, she transferred me to ***, a Customer Experience Supervisor*** listened to my explanation of the situation as well as read through StubHub's notes, telling me
I purchased tickets to see a Panthers game on my birthday, not realizing that the tickets had to be printed outWhen I arrived at the stadium, I was told the tickets had to be printed ( they were not scanning mobile tickets from phones...even though stub hub representatives claimed I could have used the app to redeem the tickets)By the time I would have gotten the tickets physically printed out- I would have missed more than half of the game, so I decided not to go (I never printed or redeemed the tickets)Stub Hub said I could resell the tickets to get my money back...but that is clearly impossible when the game was nearly overThe company refuses to provide a full refund for the tickets, even though I was unable to redeem them in the first place
StubHu*** I learned a hefty lesson about reading the terms of service before I placed an order! I was excited to find great tickets and bought them Plans fell thru, that's when I found out I couldn't get a refund That I had to sell my tickets to get my money back That was a rip off too It's a $lesson I'll never forget I don't know how you people at StubHub can sleep at night!
StubHub apparently does a terrible job at having one confirm their address before shipping tickets I live in Texas and purchased tickets using my credit card which has my current Texas address About a week out from the event I received a call asking where my tickets should be delivered because the address on my account was not a current account It turns out they used my old South Carolina address from five years ago I do a lot of shopping online, and would never send my packages to an address that I lived at over five years ago and have lived at three other places since StubHub forced me to pay for the re-routing of my tickets
I was using the StubHub app to purchase tickets and used their filter option to filter by "Row (low to high)" while searching for the tickets I wanted to purchaseThe first row listed was AA through LL, and then A through Z, which I was led to believe was the lowest row available for purchase in the section based on the app's filter parametersIn reality, AA is rows up and is a higher row than rows A through ZAs a result of this misinformation I purchased tickets I thought were in a low row (AA), when in reality I could have bought much better tickets for a cheaper priceBecause the row was much higher than advertised I would not be able to resell them and make my money back eitherI tried calling Stub Hub for a refund of the service fees or a full return and spoke to a supervisor who informed me the only refund they would provide is to waive the 10% seller fee for me to resell the tickets I was misled to purchaseAs previously noted this was not a realistic option as I overp
I listed a Coachella weekend ticket on Stubhub on 4/10/TuesdayI have then dropped off my ticket at a UPS location within hours following Stubhub's seller policy, however it did not get shipped out on time because of some confusion at the shipping locationThen I got notified that I was charged by Stubhub by $(40% of the price I was listing) because I did not ship it out on timeI think this is extremely unreasonable because: 1) The penalty policy for seller is no where listed on its websiteThey did not tell the seller how much they will be charging if the item is not shipped out in the next hours, so they are concealing basic knowledge to the consumersThe 40% of the sale price is also extremely absurd, especially because the listing price is at a premium of the original ticket already (e.g., my ticket was bought at $and they are charging me 40% of the listing price $800, making me not only lose the opportunity of selling my ticket but also losing an additio
I went on Stubhub to look for *** *** ticketsAt the time, the website listed several categories of tickets for the *** ***, including *** *** *** (or something like that)I clicked on Single Game Events, and they had a listing for tickets that said 'Autographed Custom *** or Throwback *** ** *** *** *** *** ** *** ***The event was also listed as taking place on November 30, And the offer also suggested that the event was "TBD", which I understood to mean To Be Determined, since the schedule hasn't come out yetI tried to find a customer service representative to at least get more details about the offer and went here ***There was no phone number, no e-mail address and no chat optionSo, I looked again at the offer and since the date was listed as November 30, and TBD, I thought it was for a gameAfter I made the purchase, I received the e-mail and was startled when I noticed that the
On June there was an unauthorized purchase made on my account by my nieceI called customer service and explained the situation the the representative and adviced that I couldn't afford this charge and could it be taken offThey advised me that it couldn't be refunded and if I called my bank that it would definitely not be refunded thenI explained to them that I needed this money for something very important and it wasn't authorized and I couldn't wait for them to resale my ticketsThey still didn't budgeI am now stuck in a situation and I don't know what to do all because of a fraudulent transaction
I accidently purchased ** *** tickets for a game in *** even though I searched for ** *** home games using their websiteI then was forced to sell my tickets on their website as I would not be able to use themI listed the tickets and I checked my Stub Hub account afterwardIt did not show that the listing went through as far as I could tellI then listed them again and it showed the tickets were listedI received an email on 7/saying my tickets sold and to upload them for saleI received a confirmation the tickets were soldOn August 5th I received another email saying my tickets had sold and I needed to upload the ticketsI still had not received payment so I assumed there was an issue with the buyerI uploaded the tickets and on August 7th I received an email saying I listed the tickets twice and that I owed them 50% of the ticket value as a chargeI called Stub Hub customer service on 8/and explained this situation in detailThe representative state
I purchased tickets to the Indianapolis Colts/Steelers game (November 12th) on September 7th for business5th row/Colts side/midfieldpaid $per ticketStubHub charged my credit card immediately - almost $4,no problemWe've just been informed "the Broker" has withdrawn the ticketswe have people flying in for this gameHotels lined upplans made and no ticketsI didn't know that it was even possible for someone to cancel once payment had been made and acceptedThey offered
replacement ticketslocation was horribleFolksif you're thinking about doing business with StubHubthink againI will NEVER do business with StubHub again and if you're smartyou won't either*** ***
I downloaded their app to check out the process of selling ticketsI entered all my info and at the end before posted I hit the back button on my Android phoneThe app was not user friendly and I had many issues but in the end did not post any ticketA few days later I see in my email the ticket sold within hours when it was not even suppose to be on StubHubCalled and chatted with several agents and they all were very rude and did not want to rectify the problemBasically said they could waive the fee but it is what it is and they are charging me $because the listing was postedAfter pleading with over agents no one would help me and they blatantly refused to let me talk to a supervisorI also requested to see my app session and they just hung up on meThe links in the email they sent me didn't even workThis was an error and they still steal your moneyI was charged $for an issue with their appSomeone should really do something about this companyI believe if t
I listed orchestra tickets on Stubhub, and realized when I received a purchase confirmation that I had accidentally listed the tickets under the wrong event seriesI immediately called Stubhub to cancel the order, before payment was receivedI also inquired as to whether I would be charged a fee for this cancellation, and I was assured over the phone that I would no be charged a feeStubhub took two days to cancel my orderThis was problematic for two reasons: my tickets may have been viewed/downloaded, and the payment was processed through paypal by that pointWhen Stubhub did cancel the order, they charged my credit card back for the amount of the tickets (fine) AND not one but TWO service fees of *** (total $**)I called to get the charges reversed and I was told that I could not speak to a complaint manager directlyThey had a customer service rep walk me through a form that they submit internally for reviewThe next day, I received an email notification that I would
I ordered tickets to Hamilton two weeks before the show *** lost them - or at least could not locate them, but kept giving me the runaround I called StubHub, which verified with ***, and within five minutes had replacement tickets to the same performance The customer service rep was fantastic Will definitely use again
I recently sold a 3-Day pass for the *** *** in *** ** on stubhubIt was a spare ticket, I went to the event with a VIP ticket insteadI sold the ticket for the same price that I bought it for directly from *** *** ($**, including fees)I put it up a few days before the event, and it was purchased within hoursI uploaded the .PDF files, verified that all had been uploaded, and continued with my tripEnds up they only sent the purchaser of the files, so they've charged me $** to replace the price of the ticket and $** to get their money backI've emailed them multiple times and left multiple messages explaining that I did my part, and haven't received a call backThey finally emailed me back and said they could only refund $** and said it was my errorIt's not my error when I did my part and uploaded all filesThey failed to send the customer the last files and charged me for itThey could've contacted me the day the purchaser realized the ticket cou
Bought tickets for PhiladelphianWhen I received confirmation email, stated Missouri
I had purchased tickets to the Bob *** concert at the Pepsi Center in Denver C
n Thursday, October 26, Order ***I did receive the tickets in the mailWhen it came time for the flight to Denver, I happened to look at the StubHub websiteSeen that the concert was cancelledI called since I did not receive any notifications of this from StubHubThey said once the concert was rescheduled it would contact usI contacted Discover card for whom I purchased the tickets throughThey gave me the money backHad an investigation and over months later I was billed with the explanation as it went through a 2nd string reviewI paid $for tickets I did not useI also contacted Bob*** webiste and twitter account to see when he will be rescheduling since I received no answers from StubHubTo this date I have not received an answerCannot get into Stub Hub under my user nameI reset it several times and still can't get in to see if the tickets are still
We purchased tickets for a football game (order ***)During the purchase, we were signified EXACTLY what we were purchasingHowever, upon reciept, the seats were not listedAs a result, we reached out to confirm the seatsStubhub stated they didn't own the seats (after charging the ticket fee and collecting $*** for themselves) and did not require for the seat numbers to be disclosedThis is very misleadingAs a result, we requested to cancel the purchase less than hours after
Hello, my name is *** *** of ***I am a new customer to your platformFirst I would like to say how communication plays a huge part when dealing with customer serviceI recently brought Coachella Tickets 2019, things came up and I had to get my money backNot knowing how the platform worked, I contacted a live agent *** *** I was told that after my sell of the tickets it’ll take up to hours to receive the funds to my direct depositI then call customer service “*** (on the west coast) to get an update and was told that I would not receive my funds until the “tickets are in hand.” Of the new buyer This is where the miscommunication comes into playI was very confused about the process so I asked for a supervisor, “***” - whom “could not take my call” because she was “busy”All in all throughout my 45min phone call, I received two/three different stories on why things could not be resolvedIf you read back the conversation I had with *** ** you’ll see I just want the problem resolved, I don’t care I can’t get all my money back - “$in fees”I just want a solutionPlease help me get a solutionThank you
P.s I will not be referring this platform to anyone, I cannot believe your staff is incapable of handling a simple buy/sell transaction
So I purchased tickets from these guys who claim to have the "least expensive" tickets onlineThey are robbing people blindI went to the actual bands website and checked out the ticketsstubhub is selling these tickets for twice as much as ticketflyDon't buy tickets from these thieves!!!!! They won't refund your money, just the worst experience
The refused to refund your money and do nothing but laugh at you (literally, *** *who was handling my dispute) never put me through to a supervisor and got back on the phone and laughed at me mutliple timesI reminded him it was recorded and he still didn't care
Sold tickets on StubHub, the buyer deemed the tickets unusable***, from Marketplace Investigations, notified me of the issue, and stated that if I assisted in the investigation of what happened that the fees would be less and possibly not owe at allAfter contacting *** by email and phone a few times, she told me that I had until the end of July 18th, 2017, to submit my informationI tried calling and emailing *** several times on July 18th, 2017, and received no phone call or email back from herNever heard from StubHub again until they notified me of an outstanding bill and that the claim was being sent to collections for $On November 15th, I once again called StubHub to try to get the situation resolvedHeather from customer service told me there was nothing she could doI asked to speak to a supervisor, she transferred me to ***, a Customer Experience Supervisor*** listened to my explanation of the situation as well as read through StubHub's notes, telling me
I purchased tickets to see a Panthers game on my birthday, not realizing that the tickets had to be printed outWhen I arrived at the stadium, I was told the tickets had to be printed ( they were not scanning mobile tickets from phones...even though stub hub representatives claimed I could have used the app to redeem the tickets)By the time I would have gotten the tickets physically printed out- I would have missed more than half of the game, so I decided not to go (I never printed or redeemed the tickets)Stub Hub said I could resell the tickets to get my money back...but that is clearly impossible when the game was nearly overThe company refuses to provide a full refund for the tickets, even though I was unable to redeem them in the first place