To whom it may concern: I have been contacting StubHub since December 26, regarding tickets that I personally listed and sold through the StubHub websiteMy tickets were sold in under a minute and I have yet to receive payment for my ticketsI listed the tickets in good faith that under the guarantee listed on their website, I would receive my payment in a timely fashionThe website states I should receive payment within business days at mostMy tickets were sold on December 21, and today is January 5, 2018, days later and I have yet to receive any form of paymentToday is my fourth time contacting StubHubEach time I call (because they never call me back, even though I am consistently told someone will call me back), I get the run around by one of the representativesI keep being told the matter is being handled by the trust and safety team and I should be hearing something from them shortlyI've heard nothingI'm also being told when I speak to them, that they
Purchased tickets for a show that were guaranteedREceived call and email that tickets not available days prior to showArrangements were made to attend the show from dinner, to travel, lodging, airfareStubhub should've found me replacement seats and have not done so
Stub Hub has thee worse customer service ever imaginableIf I could rate this place negative five stars I most certainly wouldThey talk to you as if you are nothingI have been a loyal Stub Hub customer for five years! I have put thousands of dollars into this company's pockets to be treated like fecesIt's totally a shameSave your money and go to Flash Seats!
I had purchased tickets from Stubhub in June for an event at the *** *** in *** *** on November 24th The tickets were purchased for a family memberThe price I paid was about $The day before the event, I saw on my email that the tickets became listed for resale and that later that day they had been soldMy family member did not list them for resale and neither did IThe payment I was supposed to receive for this was only $My sister and I contacted Stubhub customer service before the event and were told they were not for sale and still valid for our useThe day of the event, my sister tried to use the tickets for entry and told the tickets were no longer validStubhub customer service assured me I would get the whole refund of $and transfer the case to their trust and security department due to this being and alleged fraud but to this day they are still only trying to pay me $
I purchased three tickets to a concert for my daughter’s sweet (over $***)And immediately after printing them we realized that they were wheelchair accessible seats and that we could be refused entry if we weren’t disabledWe contacted StubHub immediately and were basically told that we should have read the description and they could not refund themThe only thing we can do is try to resell them but it would be hard since they are wheelchair accessibleWhat they should have done is make that right and refund the tickets because it was an obvious human errorNow our only choice is to try and resell them in the same fashion and hope someone else either is actually in need of wheelchair access ticketed or that they make the same mistake? This feels very unethical to me but now I need to recover the most money for my daughter’s birthday gift or she gets nothingI posted a similar post as this on a forum on StubHub and it was removed and I was sent a private message that they can’
I purchased tickets through Stubhub that we're sent to the incorrect addressThe person who received the tickets informed me that they were returned to StubhubStubhub now refuses to provide me with either a refund or new tickets
They claim to have 100% customer service guarantee...I purchased concert tickets through stub hub for an event that was postponedHowever, these were a gift for my son and daughter to enjoy before they moved awayThey will not be in the area for a rescheduled date...I want my $back immediately
Original Order placed on *** with promised delivery date of Thursday 4/When order was not delivered by 530pm I contacted Stub Hub customer service and was promised the equivalent item, but rather then being mailed/shipped, the wristbands would be available for me at a stub hub pick up location in *** *** on Friday 4/due to the event starting on 4/The original order was shipping from *** so items were "stuck in customs" according to UPS customer serviceContacted Stub Hub customer service while driving to location from *** ** on 4/Was informed they would not have the wristbands available because UPS shows I was to pick up wristbandsI informed Stub Hub customer service that UPS notified me of the delay and the package would not be delivered until Monday 4/(after the event would be over and the wristbands would not be valid)After asking for a manager several times and put on hold several times, I spoke to a supervisor who was completely unpleasant
I ordered tickets for a concert *** * *** ** *** The concert is on 8/I soon saw on the app that my tickets were ready, but could not find them anywhereMy stubhub is linked to my facebook account which uses my current email, somehow Stubhub provided the seller with the wrong email address to send the ticketsI contacted Stubhub to inform them and make sure they had my correct address and to contact the seller to have him resend the ticketsI have called them repeatedly, they have "contacted" the seller, but no sign of my tickets which cost $The first representative I spoke with told me that in the event that I was not sent my tickets, they would find me similar tickets to the event, now I am being told that if I don't receive my tickets there is nothing they can doDespite them having a ticket guarantee, I am being told I will be unable to receive tickets OR any kind of refund at all
There was a fraudulent ticket purchase on our StubHub accountSo we contacted StubHub to notify them and determine what actions we need to take to safeguard our accountThey told us that they would get back to us in hoursIn the era of identity theft and cyber security breeches, we do not believe that is adequate for an online business
I purchased a pair of concert tickets on 5/15/After I had already physically received the tickets I was refunded and told my purchase was no longer validI was given a $credit as compensation automaticallyThe credit will only cover about 10% of my new purchase, which they would easily make $on fees back onI reached out to customer support, was told a supervisor would contact me in an hour, was ignoredOn my second try I eventually received a voicemail hours later, only to be ignored my next two attempts at discussing*** has a 100% fan guarantee, replacements or a refundIn my case they had over tickets available to easily replace mine, however chose to give me a refund (tickets are much more expensive on site now)I was essentially told that no transaction is ever fully complete, although not advertised, a seller can call back and cancel the dealIn my case the seller decided to cancelNow I am left with no concert tickets, and a measly credit which I d
My *** card has fraudulent / Unauthorized Charge by this company for the amount of $***I reported the unauthorized/ fraudulent charge to my bank in the month of *** and to the company Stubhub in the Month of ***Stubhub generated a case with the Listing #*** / acct# ***Weeks went by without any resolution, so I reached out to them once againStubhub refused to reverse the unauthorized amount back to the victim as they stand by the criminalI have never heard of any company that stands by the criminal and forces the victim to be victimized a second timeI have stated that this charge was not authorized, I never gave anyone permission to charge my *** card and that is not enough for Stubhub
Had an instance where I sold my Indians tickets on Stubhub and accidentally listed tickets w the same seats..I went back in to change the error hours later but the system wouldn't allow the changeTwo sets of tickets sold but they were the same seats and when I tried to correct the seating error to the correct seat Stubbum wouldn't convert the changeSo I had to pay over $for my error then I posted the same tickets on Stubhub which were sold..So in essence Stubhub got paid twice for the same tickets
Hello, I am a long-term stub hub user with over selling transactionsI sold my *** *** tickets for the *** game through stub hub and as usual I uploaded my bar-coded ticketsOn *** I received an email from Kelly at StubhubIt stated my sale had an invalid ticket claim from the buyers and I needed to provide a scan reportI called the *** *** and got a hold of a ManagerShe said it showed the buyers entered but somehow tried to use the tickets againShe also said I did nothing wrong and provided the scan report, which I emailed to Kelly from StubhubI had talked to Kelly prior to speaking with the Jacqueline from the ***, but she did not call me back as requested, after I emailed her the information from the ***To my great surprise I received an email from Kelly on *** stating that I would be charged back for the ticket sale plus a $*** service chargeI called Kelly, and while I was angry and upset we had a polite conversationWe talked for a
I sell tickets via StubhubI buy tickets directly from vendors like *** *** *** and resell via***I bought tickets for an event *** *** *** concert event date June 24, at *** *** *** *** directly from *** in March and May and I sold those tickets via Stubhub*** cancelled my tickets last minute without any notificationsThis resulted in fans not allowed into venue and resulting "Denied Entry claims" by buyers who bought tickets via Stubhub sold by meStubhub is charging more than 100% penalty fee as punitive charges which is extremely highIt is not disclosed with proof how much compensation was actually payed out to affected buyers by StubhubFor Stubhub order number *** my payout amount was $and Stubhub is charging me a total of $which includes punitive penalty fee of $As you can see penalty fee is % the amount of my payoutThis kind of charges are part of unethical business practices that big corpor
I was issued a refund to a cancelled event that was sent to a card that has been closedI have gone back and forth with both Stubhub and my former bank, *** ***, to attempt to resolve the issue*** *** has told me the funds were rejected and have gone back to StubhubStubhub says the funds were accepted by *** ***I have tried to get evidence from both sources but they will not give me anyWhen I met with a banker from *** ***, I went on a call with Stubhub who said they could not talk directly with the bankerStubhub guarantees 100% of the money from the purchase back in the event of an event cancellation
I sold some *** *** *** *** that the buyer later disputed because *** *** *** had canceled my tickets without my knowledgeI originally received $in proceeds for the sale on 6/1, but then received a cancellation email later that day stating that the $would be charged back to my accountI was fine with that, but then on my credit card bill I saw that charge, as well as an additional charge for $that I did not authorize, nor did StubHub say I owedI tried contacting their Customer Service chat about it, but I was just brushed off so I disputed it with my credit card companyThen to my surprise, I tried logging into my account yesterday and I was locked out, but never got a notification as to whyI chatted with their ** and was told it was because of the chargebackI tried pleading my case about how I shouldn't have to owe the $because it was never communicated to me that I owed it, but they did not listen
I purchased (4) tickets on StubHub within a minute realized I had selected the wrong event date and immediately called themThey told me the sale was final, that is their policy, even though the tickets haven't delivered and the charge hadn't even done more than hold on my credit cardAfter an hour the agent told me they can't give any refunds, they never issue refunds, but they would help me re-list them and waive the selling feeNow I am trying to resell four tickets with no assigned seat numbers, that are listed as "not in hand", since the original seller isn't going to deliver them until the day before the game and the seat numbers won't be available until that day eitherEven airlines have a hour window for changes or cancellationsThese were for tickets over a month out- that I called for help within two minutes of completing the transaction, and ended up buying four tickets to the game before on Stubhub during the process, as that was the event we originally planned to purchaseThis will be my last purchaseWorst customer service experience in a very long time
I sold a ticket on my stubhub seller account and it was purchased via stubhubThe money was paid to me for the ticket a couple days laterAfter the concert was over, I received a complaint from the buyer that they were not allowed entry into concert and ticket got deniedI had to go out of my way by calling the venue an get them to send me information on the scanning of the ticketThey sent me a screen shot that stated the ticket was scanned not once but twice, and someone was allowed entry the first time successfully but the ticket was scanned again and denied entryThe person who filed the complaint on me was re reimbursed their money for ticket because their information on when they got denied entry matched the time the ticket was denied entryMy case is that the ticket was scanned twice and someone was allowed entry with that ticket thererfore I am not responsible or reliable for who got in and who didn'tIt did not make sense to and did not seem fair at allStubhub did not
I have purchased tickets via StubHub.com for the *** concert taking place at the *** Stadium in ***,** on Tue 5/03/*** at 7.30pm ETThe management of the concert venue did not let anybody into the stadium due to severe weather forecast, and despite rain and thunderstorm warnings opened the gates to the stadium at 6.30pm ET (an hour after the initial official opening time)Despite severe weather warnings from various weather stations and the media, such as ' *** ** *** *** and *** *** *** ***, the management of the concert venue proceeded with the concertAt 11pm ET the concert was interrupted due to severe weatherIt was heavily raining, thunderstorm and blizzardsThe venue announced that the concert was annulledAs a result I have left the venue along with the crowd of peopleIt was to my disappointment to have found out the next morning in the news, that the management of the concert venue decided to continue the concert at midnight (an hour
To whom it may concern: I have been contacting StubHub since December 26, regarding tickets that I personally listed and sold through the StubHub websiteMy tickets were sold in under a minute and I have yet to receive payment for my ticketsI listed the tickets in good faith that under the guarantee listed on their website, I would receive my payment in a timely fashionThe website states I should receive payment within business days at mostMy tickets were sold on December 21, and today is January 5, 2018, days later and I have yet to receive any form of paymentToday is my fourth time contacting StubHubEach time I call (because they never call me back, even though I am consistently told someone will call me back), I get the run around by one of the representativesI keep being told the matter is being handled by the trust and safety team and I should be hearing something from them shortlyI've heard nothingI'm also being told when I speak to them, that they
Purchased tickets for a show that were guaranteedREceived call and email that tickets not available days prior to showArrangements were made to attend the show from dinner, to travel, lodging, airfareStubhub should've found me replacement seats and have not done so
Stub Hub has thee worse customer service ever imaginableIf I could rate this place negative five stars I most certainly wouldThey talk to you as if you are nothingI have been a loyal Stub Hub customer for five years! I have put thousands of dollars into this company's pockets to be treated like fecesIt's totally a shameSave your money and go to Flash Seats!
I had purchased tickets from Stubhub in June for an event at the *** *** in *** *** on November 24th The tickets were purchased for a family memberThe price I paid was about $The day before the event, I saw on my email that the tickets became listed for resale and that later that day they had been soldMy family member did not list them for resale and neither did IThe payment I was supposed to receive for this was only $My sister and I contacted Stubhub customer service before the event and were told they were not for sale and still valid for our useThe day of the event, my sister tried to use the tickets for entry and told the tickets were no longer validStubhub customer service assured me I would get the whole refund of $and transfer the case to their trust and security department due to this being and alleged fraud but to this day they are still only trying to pay me $
I purchased three tickets to a concert for my daughter’s sweet (over $***)And immediately after printing them we realized that they were wheelchair accessible seats and that we could be refused entry if we weren’t disabledWe contacted StubHub immediately and were basically told that we should have read the description and they could not refund themThe only thing we can do is try to resell them but it would be hard since they are wheelchair accessibleWhat they should have done is make that right and refund the tickets because it was an obvious human errorNow our only choice is to try and resell them in the same fashion and hope someone else either is actually in need of wheelchair access ticketed or that they make the same mistake? This feels very unethical to me but now I need to recover the most money for my daughter’s birthday gift or she gets nothingI posted a similar post as this on a forum on StubHub and it was removed and I was sent a private message that they can’
I purchased tickets through Stubhub that we're sent to the incorrect addressThe person who received the tickets informed me that they were returned to StubhubStubhub now refuses to provide me with either a refund or new tickets
They claim to have 100% customer service guarantee...I purchased concert tickets through stub hub for an event that was postponedHowever, these were a gift for my son and daughter to enjoy before they moved awayThey will not be in the area for a rescheduled date...I want my $back immediately
Original Order placed on *** with promised delivery date of Thursday 4/When order was not delivered by 530pm I contacted Stub Hub customer service and was promised the equivalent item, but rather then being mailed/shipped, the wristbands would be available for me at a stub hub pick up location in *** *** on Friday 4/due to the event starting on 4/The original order was shipping from *** so items were "stuck in customs" according to UPS customer serviceContacted Stub Hub customer service while driving to location from *** ** on 4/Was informed they would not have the wristbands available because UPS shows I was to pick up wristbandsI informed Stub Hub customer service that UPS notified me of the delay and the package would not be delivered until Monday 4/(after the event would be over and the wristbands would not be valid)After asking for a manager several times and put on hold several times, I spoke to a supervisor who was completely unpleasant
I ordered tickets for a concert *** * *** ** *** The concert is on 8/I soon saw on the app that my tickets were ready, but could not find them anywhereMy stubhub is linked to my facebook account which uses my current email, somehow Stubhub provided the seller with the wrong email address to send the ticketsI contacted Stubhub to inform them and make sure they had my correct address and to contact the seller to have him resend the ticketsI have called them repeatedly, they have "contacted" the seller, but no sign of my tickets which cost $The first representative I spoke with told me that in the event that I was not sent my tickets, they would find me similar tickets to the event, now I am being told that if I don't receive my tickets there is nothing they can doDespite them having a ticket guarantee, I am being told I will be unable to receive tickets OR any kind of refund at all
There was a fraudulent ticket purchase on our StubHub accountSo we contacted StubHub to notify them and determine what actions we need to take to safeguard our accountThey told us that they would get back to us in hoursIn the era of identity theft and cyber security breeches, we do not believe that is adequate for an online business
I purchased a pair of concert tickets on 5/15/After I had already physically received the tickets I was refunded and told my purchase was no longer validI was given a $credit as compensation automaticallyThe credit will only cover about 10% of my new purchase, which they would easily make $on fees back onI reached out to customer support, was told a supervisor would contact me in an hour, was ignoredOn my second try I eventually received a voicemail hours later, only to be ignored my next two attempts at discussing*** has a 100% fan guarantee, replacements or a refundIn my case they had over tickets available to easily replace mine, however chose to give me a refund (tickets are much more expensive on site now)I was essentially told that no transaction is ever fully complete, although not advertised, a seller can call back and cancel the dealIn my case the seller decided to cancelNow I am left with no concert tickets, and a measly credit which I d
My *** card has fraudulent / Unauthorized Charge by this company for the amount of $***I reported the unauthorized/ fraudulent charge to my bank in the month of *** and to the company Stubhub in the Month of ***Stubhub generated a case with the Listing #*** / acct# ***Weeks went by without any resolution, so I reached out to them once againStubhub refused to reverse the unauthorized amount back to the victim as they stand by the criminalI have never heard of any company that stands by the criminal and forces the victim to be victimized a second timeI have stated that this charge was not authorized, I never gave anyone permission to charge my *** card and that is not enough for Stubhub
Had an instance where I sold my Indians tickets on Stubhub and accidentally listed tickets w the same seats..I went back in to change the error hours later but the system wouldn't allow the changeTwo sets of tickets sold but they were the same seats and when I tried to correct the seating error to the correct seat Stubbum wouldn't convert the changeSo I had to pay over $for my error then I posted the same tickets on Stubhub which were sold..So in essence Stubhub got paid twice for the same tickets
Hello, I am a long-term stub hub user with over selling transactionsI sold my *** *** tickets for the *** game through stub hub and as usual I uploaded my bar-coded ticketsOn *** I received an email from Kelly at StubhubIt stated my sale had an invalid ticket claim from the buyers and I needed to provide a scan reportI called the *** *** and got a hold of a ManagerShe said it showed the buyers entered but somehow tried to use the tickets againShe also said I did nothing wrong and provided the scan report, which I emailed to Kelly from StubhubI had talked to Kelly prior to speaking with the Jacqueline from the ***, but she did not call me back as requested, after I emailed her the information from the ***To my great surprise I received an email from Kelly on *** stating that I would be charged back for the ticket sale plus a $*** service chargeI called Kelly, and while I was angry and upset we had a polite conversationWe talked for a
I sell tickets via StubhubI buy tickets directly from vendors like *** *** *** and resell via***I bought tickets for an event *** *** *** concert event date June 24, at *** *** *** *** directly from *** in March and May and I sold those tickets via Stubhub*** cancelled my tickets last minute without any notificationsThis resulted in fans not allowed into venue and resulting "Denied Entry claims" by buyers who bought tickets via Stubhub sold by meStubhub is charging more than 100% penalty fee as punitive charges which is extremely highIt is not disclosed with proof how much compensation was actually payed out to affected buyers by StubhubFor Stubhub order number *** my payout amount was $and Stubhub is charging me a total of $which includes punitive penalty fee of $As you can see penalty fee is % the amount of my payoutThis kind of charges are part of unethical business practices that big corpor
I was issued a refund to a cancelled event that was sent to a card that has been closedI have gone back and forth with both Stubhub and my former bank, *** ***, to attempt to resolve the issue*** *** has told me the funds were rejected and have gone back to StubhubStubhub says the funds were accepted by *** ***I have tried to get evidence from both sources but they will not give me anyWhen I met with a banker from *** ***, I went on a call with Stubhub who said they could not talk directly with the bankerStubhub guarantees 100% of the money from the purchase back in the event of an event cancellation
I sold some *** *** *** *** that the buyer later disputed because *** *** *** had canceled my tickets without my knowledgeI originally received $in proceeds for the sale on 6/1, but then received a cancellation email later that day stating that the $would be charged back to my accountI was fine with that, but then on my credit card bill I saw that charge, as well as an additional charge for $that I did not authorize, nor did StubHub say I owedI tried contacting their Customer Service chat about it, but I was just brushed off so I disputed it with my credit card companyThen to my surprise, I tried logging into my account yesterday and I was locked out, but never got a notification as to whyI chatted with their ** and was told it was because of the chargebackI tried pleading my case about how I shouldn't have to owe the $because it was never communicated to me that I owed it, but they did not listen
I purchased (4) tickets on StubHub within a minute realized I had selected the wrong event date and immediately called themThey told me the sale was final, that is their policy, even though the tickets haven't delivered and the charge hadn't even done more than hold on my credit cardAfter an hour the agent told me they can't give any refunds, they never issue refunds, but they would help me re-list them and waive the selling feeNow I am trying to resell four tickets with no assigned seat numbers, that are listed as "not in hand", since the original seller isn't going to deliver them until the day before the game and the seat numbers won't be available until that day eitherEven airlines have a hour window for changes or cancellationsThese were for tickets over a month out- that I called for help within two minutes of completing the transaction, and ended up buying four tickets to the game before on Stubhub during the process, as that was the event we originally planned to purchaseThis will be my last purchaseWorst customer service experience in a very long time
I sold a ticket on my stubhub seller account and it was purchased via stubhubThe money was paid to me for the ticket a couple days laterAfter the concert was over, I received a complaint from the buyer that they were not allowed entry into concert and ticket got deniedI had to go out of my way by calling the venue an get them to send me information on the scanning of the ticketThey sent me a screen shot that stated the ticket was scanned not once but twice, and someone was allowed entry the first time successfully but the ticket was scanned again and denied entryThe person who filed the complaint on me was re reimbursed their money for ticket because their information on when they got denied entry matched the time the ticket was denied entryMy case is that the ticket was scanned twice and someone was allowed entry with that ticket thererfore I am not responsible or reliable for who got in and who didn'tIt did not make sense to and did not seem fair at allStubhub did not
I have purchased tickets via StubHub.com for the *** concert taking place at the *** Stadium in ***,** on Tue 5/03/*** at 7.30pm ETThe management of the concert venue did not let anybody into the stadium due to severe weather forecast, and despite rain and thunderstorm warnings opened the gates to the stadium at 6.30pm ET (an hour after the initial official opening time)Despite severe weather warnings from various weather stations and the media, such as ' *** ** *** *** and *** *** *** ***, the management of the concert venue proceeded with the concertAt 11pm ET the concert was interrupted due to severe weatherIt was heavily raining, thunderstorm and blizzardsThe venue announced that the concert was annulledAs a result I have left the venue along with the crowd of peopleIt was to my disappointment to have found out the next morning in the news, that the management of the concert venue decided to continue the concert at midnight (an hour