I purchased tickets from StubHub that was an e-ticketMost e-tickets, you can print when you payApparently this one cannot be printed until the DAY BEFORE the eventThe even is out of town and I purchased the ticket as a giftThe receiver will be out of town by the time I can print this ticket EVEN THOUGH I PAID FOR ITStubHub will not do anything to rectify the fact that I can't use the ticket I paid forI contacted customer service and they told me you're out of luckI'm out over $**
Purchased tickets for a show that were guaranteedREceived call and email that tickets not available days prior to showArrangements were made to attend the show from dinner, to travel, lodging, airfareStubhub should've found me replacement seats and have not done so
We sold concert tickets on StubHub for the Taylor Swift concertWe sold them days before the concert, received the buyers info, transferred the tickets to them, and got multiple confirmation emails from StubHub that the tickets were sold and the payment is processingWe even called StubHub on the day of the concert to be sure we were still getting paid since we didn't receive itWe gave them our confirmation # and they looked up our account and told us everything is being processed and we will receive the payment any dayWe waited and waited and continued to get more emails confirming the saledays after the concert, we still didn't have a payment, although my account still stated that the tickets were sold and still being processedWhen we called them this time, they told us there was a problem with the transfer and that it didn't go throughTherefore, we weren't getting paidThey said we are just out $since the buyers didn't use the ticketsWe spoke on the phone
Attempted to purchase tickets for *** *** Music Festival day pass five times on Stubhub, on August 5th ***Attempted to purchase ticket at $***, tickets at $***, tickets at $*** twice, and tickets at $***I was able to add the tickets successfully to my cart and went through the checkout processProvided payment information, and each time there was a glitch in stubhubs system that would not process the orderAfter the failed transaction at the $*** price, we call stubhub to see if we could purchase the tickets over the phoneWe spoke to representative Teresa and explained our five failed attempts to purchase ticketsTeresa saw the $*** price on the website and attempted to purchase the tickets on our behalfShe also experienced the same error code as we didSubsequently, we were put on hold for mins, with intermittent check ups from Teresa apologizing for the delayOnce Teresa felt the issue was resolved, she attempted to purchase the tickets again for us a
We purchased Comicon "fast passes" on the websiteWe clicked for the $each tickets, we were charged for the $ticketsWe received general admissions ticket which are selling on the website for $I called to try and rectify, they said they contacted the seller and we're sending out the correct ticketsSame $general admission tickets cameI called again and the said that I purchased GA ticketsI said if that's so refund the differenceThey are a rip off!! Stay away!! There are lots of reputable sites that you can actually get what you want and not have to play games!!
The first & LAST time I will ever use Stub Hub!!!!! I sold Garth Brooks tickets for the Sunday night concert in IndianapolisGot on Stub Hub chat help to make sure I uploaded the tickets correctly (which they were & THEY CONFIRMED IT WAS)We had a total of tickets (my husband and his friends used the other tickets that were directly beside these tickets)Some how the buyer duplicated the tickets (it doesn't take a rocket scientist to know that you can print multiple copies of a ticket)So apparently people gained entry to the concert & then tickets (with the same bar code) tried to gain access right at the start time of the concert & were denied since the tickets "were already scanned." I got an email Monday night saying a claim was filedI immediately emailed them back & left voice mailsAlso contacted Bankers Life before Stub Hub opened the next day to get all the infoSince the pathetic scammer stated they attempted to get into the concert "around 7:30" and the tickets were declined "around 7:30" they are awarding them a full refund!!! To me, this is complete *** ***! I was told this is not a very common scam that they see which I find hard to believeIt seems like a very easy scam to pull off & get your money back! What pisses me off even more is the fact that the guy who was investigating for Stub Hub told me that he believed me (why would I go through all the trouble if I had something to hide)Luckily, I am thankful they are not charging me the other fee of $for the claim but I lose the $all because of an easy scam someone was able to pull offBEWARE SELLING TICKETS ON STUB HUB!!!!
My *** card has fraudulent / Unauthorized Charge by this company for the amount of $***I reported the unauthorized/ fraudulent charge to my bank in the month of *** and to the company Stubhub in the Month of ***Stubhub generated a case with the Listing #*** / acct# ***Weeks went by without any resolution, so I reached out to them once againStubhub refused to reverse the unauthorized amount back to the victim as they stand by the criminalI have never heard of any company that stands by the criminal and forces the victim to be victimized a second timeI have stated that this charge was not authorized, I never gave anyone permission to charge my *** card and that is not enough for Stubhub
I sell tickets via StubhubI buy tickets directly from vendors like *** *** *** and resell via***I bought tickets for an event *** *** *** concert event date June 24, at *** *** *** *** directly from *** in March and May and I sold those tickets via Stubhub*** cancelled my tickets last minute without any notificationsThis resulted in fans not allowed into venue and resulting "Denied Entry claims" by buyers who bought tickets via Stubhub sold by meStubhub is charging more than 100% penalty fee as punitive charges which is extremely highIt is not disclosed with proof how much compensation was actually payed out to affected buyers by StubhubFor Stubhub order number *** my payout amount was $and Stubhub is charging me a total of $which includes punitive penalty fee of $As you can see penalty fee is % the amount of my payoutThis kind of charges are part of unethical business practices that big corpor
My Star review is based on my last experience with StubhubFirst off , the policy that they remove listings to hours prior to the event start time is unfair, and quite frankly iticI, along with all other Stubhub sellers can deliver a mobile ticket up to the start of the eventBesides this nonsense, I tried calling Stubhub the day of the event 3-17-to ask why my listing was removed at 11:30A, when the event started at 3:30PThe wait time was to minutes, so I opted for a call backI never received a call backI contacted customer service today and was told that they were training internsThat is not an excuseI should have received a callIf I had received a call and had an explanation, I would've tried to sell the ticket else whereInstead I waited for the call to find out how I can relist my ticket, since some how there were some tickets still listed for the event up until 3:30PMWhy can some people list up until the event time and others can not? It's make zero senseAfter all this, Stubhub was not willing to reimburse me in any way for my lossesLosses that were clearly the fault of Stubhub, their policy and their employees lack of attentionI will be looking for an alternative to Stubhub for all my ticket selling and buying needsIf Stubhub changes their ridiculous policy that removes listings before the event time I may be backThis is 2018, we have the technology, let us use itCiao Stubhub, it was nice knowing you
Hello, I am a long-term stub hub user with over selling transactionsI sold my *** *** tickets for the *** game through stub hub and as usual I uploaded my bar-coded ticketsOn *** I received an email from Kelly at StubhubIt stated my sale had an invalid ticket claim from the buyers and I needed to provide a scan reportI called the *** *** and got a hold of a ManagerShe said it showed the buyers entered but somehow tried to use the tickets againShe also said I did nothing wrong and provided the scan report, which I emailed to Kelly from StubhubI had talked to Kelly prior to speaking with the Jacqueline from the ***, but she did not call me back as requested, after I emailed her the information from the ***To my great surprise I received an email from Kelly on *** stating that I would be charged back for the ticket sale plus a $*** service chargeI called Kelly, and while I was angry and upset we had a polite conversationWe talked for a
I purchased a ticket that should be a 2-day pass to a concert in *** *** ** *** *** *** *** *** The ticket I received was only a one day ticket for *** *** *** The tickets are not able to be separated and I was given an invalid productThey refused to give me a refund of my $These tickets were originally sold from ticketmaster for $for the day general admissionThey are trying to sell one day for $general admissionThis is robberyI spoke to *** from Customer service on*** ** *** CSTShe said that they cannot refund the money
I purchased a pair of concert tickets on 5/15/After I had already physically received the tickets I was refunded and told my purchase was no longer validI was given a $credit as compensation automaticallyThe credit will only cover about 10% of my new purchase, which they would easily make $on fees back onI reached out to customer support, was told a supervisor would contact me in an hour, was ignoredOn my second try I eventually received a voicemail hours later, only to be ignored my next two attempts at discussing*** has a 100% fan guarantee, replacements or a refundIn my case they had over tickets available to easily replace mine, however chose to give me a refund (tickets are much more expensive on site now)I was essentially told that no transaction is ever fully complete, although not advertised, a seller can call back and cancel the dealIn my case the seller decided to cancelNow I am left with no concert tickets, and a measly credit which I d
I had a terrible purchasing experience with Stubhub, one that in my mind would've been extremely easy to resolveI am surprising my husband with sideline Vikings tickets for our upcoming anniversary, and finally settled on going through StubhubI created an account, purchased the tickets, and received my order confirmation along with an email copyAll good, right? NOWithin a half hour, I had back to back missed calls from a random numberBeing that I was at work and my phone on silent, I did not answer these callsI was left a voicemail form a woman stating she worked at Stubhub, and that they needed to verify my "large" order and to please call to confirm(My tickets cost $all together, not something I thought I would get a telephone call for)Regardless, I called the number back and was connected to a customer service repAfter providing her my order number and information, she informed me that their security/fraud department had not only cancelled my order (releasing the tickets I specifically wanted back to the public for purchase) but also locked my accountWhat??? The thing that really frustrated me is that they could do NOTHING about it for hoursI asked to be transferred to that department to confirm and continue with my order: "No, sorry we can't transfer you, but they will call you within hours to discuss." I asked for someone to call me much sooner and was refusedI started a conversation with a chat representative, who said that when new accounts are created and a large order placed, their team likes to confirm it was real and not fraudOk, that's all well and good, but where is the warning when you're checking out that someone will need to confirm with you prior to your order fully being placed? The game is still over months away and after a minor freak out moment, I realized there were still available seats in the row and section I wantedI ordered them on NFL Ticket Exchange and have had zero issuesBut what if that was not the case and those tickets were no longer available? This seems unacceptableIt just blows my mind that a company would question you for creating an account to place an order, when this is a step they make you do in order to purchase tickets??? All I wanted was someone to unlock my account and re-place my order, as it obviously was not fraud and they had no means to think it wasThis was too much to ask of their customer service team, who kept saying "hours" (which by the way, it has been and I have not received a call back yet)Extremely disappointed in Stubhub and will never use them again
I sold some *** *** *** *** that the buyer later disputed because *** *** *** had canceled my tickets without my knowledgeI originally received $in proceeds for the sale on 6/1, but then received a cancellation email later that day stating that the $would be charged back to my accountI was fine with that, but then on my credit card bill I saw that charge, as well as an additional charge for $that I did not authorize, nor did StubHub say I owedI tried contacting their Customer Service chat about it, but I was just brushed off so I disputed it with my credit card companyThen to my surprise, I tried logging into my account yesterday and I was locked out, but never got a notification as to whyI chatted with their ** and was told it was because of the chargebackI tried pleading my case about how I shouldn't have to owe the $because it was never communicated to me that I owed it, but they did not listen
Original Order placed on *** with promised delivery date of Thursday 4/When order was not delivered by 530pm I contacted Stub Hub customer service and was promised the equivalent item, but rather then being mailed/shipped, the wristbands would be available for me at a stub hub pick up location in *** *** on Friday 4/due to the event starting on 4/The original order was shipping from *** so items were "stuck in customs" according to UPS customer serviceContacted Stub Hub customer service while driving to location from *** ** on 4/Was informed they would not have the wristbands available because UPS shows I was to pick up wristbandsI informed Stub Hub customer service that UPS notified me of the delay and the package would not be delivered until Monday 4/(after the event would be over and the wristbands would not be valid)After asking for a manager several times and put on hold several times, I spoke to a supervisor who was completely unpleasant
They claim to have 100% customer service guarantee...I purchased concert tickets through stub hub for an event that was postponedHowever, these were a gift for my son and daughter to enjoy before they moved awayThey will not be in the area for a rescheduled date...I want my $back immediately
I sold a ticket on my stubhub seller account and it was purchased via stubhubThe money was paid to me for the ticket a couple days laterAfter the concert was over, I received a complaint from the buyer that they were not allowed entry into concert and ticket got deniedI had to go out of my way by calling the venue an get them to send me information on the scanning of the ticketThey sent me a screen shot that stated the ticket was scanned not once but twice, and someone was allowed entry the first time successfully but the ticket was scanned again and denied entryThe person who filed the complaint on me was re reimbursed their money for ticket because their information on when they got denied entry matched the time the ticket was denied entryMy case is that the ticket was scanned twice and someone was allowed entry with that ticket thererfore I am not responsible or reliable for who got in and who didn'tIt did not make sense to and did not seem fair at allStubhub did not
I purchased (4) tickets on StubHub within a minute realized I had selected the wrong event date and immediately called themThey told me the sale was final, that is their policy, even though the tickets haven't delivered and the charge hadn't even done more than hold on my credit cardAfter an hour the agent told me they can't give any refunds, they never issue refunds, but they would help me re-list them and waive the selling feeNow I am trying to resell four tickets with no assigned seat numbers, that are listed as "not in hand", since the original seller isn't going to deliver them until the day before the game and the seat numbers won't be available until that day eitherEven airlines have a hour window for changes or cancellationsThese were for tickets over a month out- that I called for help within two minutes of completing the transaction, and ended up buying four tickets to the game before on Stubhub during the process, as that was the event we originally planned to purchaseThis will be my last purchaseWorst customer service experience in a very long time
There was a fraudulent ticket purchase on our StubHub accountSo we contacted StubHub to notify them and determine what actions we need to take to safeguard our accountThey told us that they would get back to us in hoursIn the era of identity theft and cyber security breeches, we do not believe that is adequate for an online business
I was issued a refund to a cancelled event that was sent to a card that has been closedI have gone back and forth with both Stubhub and my former bank, *** ***, to attempt to resolve the issue*** *** has told me the funds were rejected and have gone back to StubhubStubhub says the funds were accepted by *** ***I have tried to get evidence from both sources but they will not give me anyWhen I met with a banker from *** ***, I went on a call with Stubhub who said they could not talk directly with the bankerStubhub guarantees 100% of the money from the purchase back in the event of an event cancellation
I purchased tickets from StubHub that was an e-ticketMost e-tickets, you can print when you payApparently this one cannot be printed until the DAY BEFORE the eventThe even is out of town and I purchased the ticket as a giftThe receiver will be out of town by the time I can print this ticket EVEN THOUGH I PAID FOR ITStubHub will not do anything to rectify the fact that I can't use the ticket I paid forI contacted customer service and they told me you're out of luckI'm out over $**
Purchased tickets for a show that were guaranteedREceived call and email that tickets not available days prior to showArrangements were made to attend the show from dinner, to travel, lodging, airfareStubhub should've found me replacement seats and have not done so
We sold concert tickets on StubHub for the Taylor Swift concertWe sold them days before the concert, received the buyers info, transferred the tickets to them, and got multiple confirmation emails from StubHub that the tickets were sold and the payment is processingWe even called StubHub on the day of the concert to be sure we were still getting paid since we didn't receive itWe gave them our confirmation # and they looked up our account and told us everything is being processed and we will receive the payment any dayWe waited and waited and continued to get more emails confirming the saledays after the concert, we still didn't have a payment, although my account still stated that the tickets were sold and still being processedWhen we called them this time, they told us there was a problem with the transfer and that it didn't go throughTherefore, we weren't getting paidThey said we are just out $since the buyers didn't use the ticketsWe spoke on the phone
Attempted to purchase tickets for *** *** Music Festival day pass five times on Stubhub, on August 5th ***Attempted to purchase ticket at $***, tickets at $***, tickets at $*** twice, and tickets at $***I was able to add the tickets successfully to my cart and went through the checkout processProvided payment information, and each time there was a glitch in stubhubs system that would not process the orderAfter the failed transaction at the $*** price, we call stubhub to see if we could purchase the tickets over the phoneWe spoke to representative Teresa and explained our five failed attempts to purchase ticketsTeresa saw the $*** price on the website and attempted to purchase the tickets on our behalfShe also experienced the same error code as we didSubsequently, we were put on hold for mins, with intermittent check ups from Teresa apologizing for the delayOnce Teresa felt the issue was resolved, she attempted to purchase the tickets again for us a
We purchased Comicon "fast passes" on the websiteWe clicked for the $each tickets, we were charged for the $ticketsWe received general admissions ticket which are selling on the website for $I called to try and rectify, they said they contacted the seller and we're sending out the correct ticketsSame $general admission tickets cameI called again and the said that I purchased GA ticketsI said if that's so refund the differenceThey are a rip off!! Stay away!! There are lots of reputable sites that you can actually get what you want and not have to play games!!
The first & LAST time I will ever use Stub Hub!!!!! I sold Garth Brooks tickets for the Sunday night concert in IndianapolisGot on Stub Hub chat help to make sure I uploaded the tickets correctly (which they were & THEY CONFIRMED IT WAS)We had a total of tickets (my husband and his friends used the other tickets that were directly beside these tickets)Some how the buyer duplicated the tickets (it doesn't take a rocket scientist to know that you can print multiple copies of a ticket)So apparently people gained entry to the concert & then tickets (with the same bar code) tried to gain access right at the start time of the concert & were denied since the tickets "were already scanned." I got an email Monday night saying a claim was filedI immediately emailed them back & left voice mailsAlso contacted Bankers Life before Stub Hub opened the next day to get all the infoSince the pathetic scammer stated they attempted to get into the concert "around 7:30" and the tickets were declined "around 7:30" they are awarding them a full refund!!! To me, this is complete *** ***! I was told this is not a very common scam that they see which I find hard to believeIt seems like a very easy scam to pull off & get your money back! What pisses me off even more is the fact that the guy who was investigating for Stub Hub told me that he believed me (why would I go through all the trouble if I had something to hide)Luckily, I am thankful they are not charging me the other fee of $for the claim but I lose the $all because of an easy scam someone was able to pull offBEWARE SELLING TICKETS ON STUB HUB!!!!
My *** card has fraudulent / Unauthorized Charge by this company for the amount of $***I reported the unauthorized/ fraudulent charge to my bank in the month of *** and to the company Stubhub in the Month of ***Stubhub generated a case with the Listing #*** / acct# ***Weeks went by without any resolution, so I reached out to them once againStubhub refused to reverse the unauthorized amount back to the victim as they stand by the criminalI have never heard of any company that stands by the criminal and forces the victim to be victimized a second timeI have stated that this charge was not authorized, I never gave anyone permission to charge my *** card and that is not enough for Stubhub
I sell tickets via StubhubI buy tickets directly from vendors like *** *** *** and resell via***I bought tickets for an event *** *** *** concert event date June 24, at *** *** *** *** directly from *** in March and May and I sold those tickets via Stubhub*** cancelled my tickets last minute without any notificationsThis resulted in fans not allowed into venue and resulting "Denied Entry claims" by buyers who bought tickets via Stubhub sold by meStubhub is charging more than 100% penalty fee as punitive charges which is extremely highIt is not disclosed with proof how much compensation was actually payed out to affected buyers by StubhubFor Stubhub order number *** my payout amount was $and Stubhub is charging me a total of $which includes punitive penalty fee of $As you can see penalty fee is % the amount of my payoutThis kind of charges are part of unethical business practices that big corpor
My Star review is based on my last experience with StubhubFirst off , the policy that they remove listings to hours prior to the event start time is unfair, and quite frankly i
ticI, along with all other Stubhub sellers can deliver a mobile ticket up to the start of the eventBesides this nonsense, I tried calling Stubhub the day of the event 3-17-to ask why my listing was removed at 11:30A, when the event started at 3:30PThe wait time was to minutes, so I opted for a call backI never received a call backI contacted customer service today and was told that they were training internsThat is not an excuseI should have received a callIf I had received a call and had an explanation, I would've tried to sell the ticket else whereInstead I waited for the call to find out how I can relist my ticket, since some how there were some tickets still listed for the event up until 3:30PMWhy can some people list up until the event time and others can not? It's make zero senseAfter all this, Stubhub was not willing to reimburse me in any way for my lossesLosses that were clearly the fault of Stubhub, their policy and their employees lack of attentionI will be looking for an alternative to Stubhub for all my ticket selling and buying needsIf Stubhub changes their ridiculous policy that removes listings before the event time I may be backThis is 2018, we have the technology, let us use itCiao Stubhub, it was nice knowing you
Hello, I am a long-term stub hub user with over selling transactionsI sold my *** *** tickets for the *** game through stub hub and as usual I uploaded my bar-coded ticketsOn *** I received an email from Kelly at StubhubIt stated my sale had an invalid ticket claim from the buyers and I needed to provide a scan reportI called the *** *** and got a hold of a ManagerShe said it showed the buyers entered but somehow tried to use the tickets againShe also said I did nothing wrong and provided the scan report, which I emailed to Kelly from StubhubI had talked to Kelly prior to speaking with the Jacqueline from the ***, but she did not call me back as requested, after I emailed her the information from the ***To my great surprise I received an email from Kelly on *** stating that I would be charged back for the ticket sale plus a $*** service chargeI called Kelly, and while I was angry and upset we had a polite conversationWe talked for a
I purchased a ticket that should be a 2-day pass to a concert in *** *** ** *** *** *** *** *** The ticket I received was only a one day ticket for *** *** *** The tickets are not able to be separated and I was given an invalid productThey refused to give me a refund of my $These tickets were originally sold from ticketmaster for $for the day general admissionThey are trying to sell one day for $general admissionThis is robberyI spoke to *** from Customer service on*** ** *** CSTShe said that they cannot refund the money
I purchased a pair of concert tickets on 5/15/After I had already physically received the tickets I was refunded and told my purchase was no longer validI was given a $credit as compensation automaticallyThe credit will only cover about 10% of my new purchase, which they would easily make $on fees back onI reached out to customer support, was told a supervisor would contact me in an hour, was ignoredOn my second try I eventually received a voicemail hours later, only to be ignored my next two attempts at discussing*** has a 100% fan guarantee, replacements or a refundIn my case they had over tickets available to easily replace mine, however chose to give me a refund (tickets are much more expensive on site now)I was essentially told that no transaction is ever fully complete, although not advertised, a seller can call back and cancel the dealIn my case the seller decided to cancelNow I am left with no concert tickets, and a measly credit which I d
I had a terrible purchasing experience with Stubhub, one that in my mind would've been extremely easy to resolveI am surprising my husband with sideline Vikings tickets for our upcoming anniversary, and finally settled on going through StubhubI created an account, purchased the tickets, and received my order confirmation along with an email copyAll good, right? NOWithin a half hour, I had back to back missed calls from a random numberBeing that I was at work and my phone on silent, I did not answer these callsI was left a voicemail form a woman stating she worked at Stubhub, and that they needed to verify my "large" order and to please call to confirm(My tickets cost $all together, not something I thought I would get a telephone call for)Regardless, I called the number back and was connected to a customer service repAfter providing her my order number and information, she informed me that their security/fraud department had not only cancelled my order (releasing the tickets I specifically wanted back to the public for purchase) but also locked my accountWhat??? The thing that really frustrated me is that they could do NOTHING about it for hoursI asked to be transferred to that department to confirm and continue with my order: "No, sorry we can't transfer you, but they will call you within hours to discuss." I asked for someone to call me much sooner and was refusedI started a conversation with a chat representative, who said that when new accounts are created and a large order placed, their team likes to confirm it was real and not fraudOk, that's all well and good, but where is the warning when you're checking out that someone will need to confirm with you prior to your order fully being placed? The game is still over months away and after a minor freak out moment, I realized there were still available seats in the row and section I wantedI ordered them on NFL Ticket Exchange and have had zero issuesBut what if that was not the case and those tickets were no longer available? This seems unacceptableIt just blows my mind that a company would question you for creating an account to place an order, when this is a step they make you do in order to purchase tickets??? All I wanted was someone to unlock my account and re-place my order, as it obviously was not fraud and they had no means to think it wasThis was too much to ask of their customer service team, who kept saying "hours" (which by the way, it has been and I have not received a call back yet)Extremely disappointed in Stubhub and will never use them again
I sold some *** *** *** *** that the buyer later disputed because *** *** *** had canceled my tickets without my knowledgeI originally received $in proceeds for the sale on 6/1, but then received a cancellation email later that day stating that the $would be charged back to my accountI was fine with that, but then on my credit card bill I saw that charge, as well as an additional charge for $that I did not authorize, nor did StubHub say I owedI tried contacting their Customer Service chat about it, but I was just brushed off so I disputed it with my credit card companyThen to my surprise, I tried logging into my account yesterday and I was locked out, but never got a notification as to whyI chatted with their ** and was told it was because of the chargebackI tried pleading my case about how I shouldn't have to owe the $because it was never communicated to me that I owed it, but they did not listen
Original Order placed on *** with promised delivery date of Thursday 4/When order was not delivered by 530pm I contacted Stub Hub customer service and was promised the equivalent item, but rather then being mailed/shipped, the wristbands would be available for me at a stub hub pick up location in *** *** on Friday 4/due to the event starting on 4/The original order was shipping from *** so items were "stuck in customs" according to UPS customer serviceContacted Stub Hub customer service while driving to location from *** ** on 4/Was informed they would not have the wristbands available because UPS shows I was to pick up wristbandsI informed Stub Hub customer service that UPS notified me of the delay and the package would not be delivered until Monday 4/(after the event would be over and the wristbands would not be valid)After asking for a manager several times and put on hold several times, I spoke to a supervisor who was completely unpleasant
They claim to have 100% customer service guarantee...I purchased concert tickets through stub hub for an event that was postponedHowever, these were a gift for my son and daughter to enjoy before they moved awayThey will not be in the area for a rescheduled date...I want my $back immediately
I sold a ticket on my stubhub seller account and it was purchased via stubhubThe money was paid to me for the ticket a couple days laterAfter the concert was over, I received a complaint from the buyer that they were not allowed entry into concert and ticket got deniedI had to go out of my way by calling the venue an get them to send me information on the scanning of the ticketThey sent me a screen shot that stated the ticket was scanned not once but twice, and someone was allowed entry the first time successfully but the ticket was scanned again and denied entryThe person who filed the complaint on me was re reimbursed their money for ticket because their information on when they got denied entry matched the time the ticket was denied entryMy case is that the ticket was scanned twice and someone was allowed entry with that ticket thererfore I am not responsible or reliable for who got in and who didn'tIt did not make sense to and did not seem fair at allStubhub did not
I purchased (4) tickets on StubHub within a minute realized I had selected the wrong event date and immediately called themThey told me the sale was final, that is their policy, even though the tickets haven't delivered and the charge hadn't even done more than hold on my credit cardAfter an hour the agent told me they can't give any refunds, they never issue refunds, but they would help me re-list them and waive the selling feeNow I am trying to resell four tickets with no assigned seat numbers, that are listed as "not in hand", since the original seller isn't going to deliver them until the day before the game and the seat numbers won't be available until that day eitherEven airlines have a hour window for changes or cancellationsThese were for tickets over a month out- that I called for help within two minutes of completing the transaction, and ended up buying four tickets to the game before on Stubhub during the process, as that was the event we originally planned to purchaseThis will be my last purchaseWorst customer service experience in a very long time
There was a fraudulent ticket purchase on our StubHub accountSo we contacted StubHub to notify them and determine what actions we need to take to safeguard our accountThey told us that they would get back to us in hoursIn the era of identity theft and cyber security breeches, we do not believe that is adequate for an online business
I was issued a refund to a cancelled event that was sent to a card that has been closedI have gone back and forth with both Stubhub and my former bank, *** ***, to attempt to resolve the issue*** *** has told me the funds were rejected and have gone back to StubhubStubhub says the funds were accepted by *** ***I have tried to get evidence from both sources but they will not give me anyWhen I met with a banker from *** ***, I went on a call with Stubhub who said they could not talk directly with the bankerStubhub guarantees 100% of the money from the purchase back in the event of an event cancellation