My husband and I purchased tickets to attend a *** *** concert on *** order * ***I used the last of my vacation time I had available and my last free weekend I will have in a very long timeWe spend money on traveling expenses and hotel only to arrive and the concert be cancelledAs disappointing as it was to not be able to go to the concert the problem is that I am unable to get my money backBecause StubHub still has the concert as TBD my money is being held and the only option I have is to resell the tickets to get my money backHow can I resell tickets for a concert that doesn't even exist? The *** *** have a residency in *** *** from now until April so my money will be held until 2019? So until Stubhub classifies this concert as CANCELLED, which is what it was, my money is being heldSo basically Stubhub has taken my money and got paid for nothingIf they keep the concert as To Be Determined they have the rights to keep my money according
I sold tickets on stubhub.com months ago and still haven’t received my paymentI have called about different times and spoken with numerous people who promise me that they will fix my issue and the payment will go through, yet it never doesI have done everything they’ve asked me to yet I still haven’t been paid and they admit it’s a problem on their sideI have asked that they send me a check, but they refuse and say my payment will go through “this time”I just want the $they owe mePlease help meThank you
I sell tickets via StubhubI buy tickets directly from vendors like*** *** *** and resell via *** I bought tickets for an event *** *** *** concert event date *** *** *** at *** *** *** ***heater directly from*** in March and May and I sold those tickets via Stubhub*** cancelled my tickets last minute without any notificationsThis resulted in fans not allowed into venue and resulting *** *** *** by buyers who bought tickets via Stubhub sold by meStubhub is charging more than 100% penalty fee as punitive charges which is extremely highIt is not disclosed with proof how much ***pensation was actually payed out to affected buyers by StubhubFor Stubhub order number *** my payout amount was *** and Stubhub is charging me a total of *** which includes punitive penalty fee of *** As you can see penalty fee is *** * the amount of my payoutThis kind of charges are part of unethical business practices that big co
I bought a major league ticket through the stub hubBut I bought it on Monday instead of TuesdaySo I tried to sell it againI was trying to register my credit card on the stub hub system, but was told that I could not register for my accountSo I tried to contact the stub hub on the phone but could not find the phone number on the homepageI also talked by chatting, but nobody showed me the solutionThe time has come to sell it again, and I continued to ask for a solution, but I gave no answer at allAt this point I officially tried to raise a problem with the stub hub, but I could not find an official accountI still can not register my credit card in my accountThis is not my fault at the momentI simply could not sell tickets again because of stub hub system problemsWe file a formal claim and demand compensation
I received a notification from StubHub on my cell phone saying The tickets I Purchased-are ready for an event that I never purchased upon calling StubHub they opened an investigation and they later said that the purchases were made legally and there was nothing they could do for meI never had any interest in going to this event and the amount of money for these tickets was far beyond the amount they were being sold forI feel I was taken advantage of and feel that stub hub has nothing in place to protect their customers form these kind of issuesThese were not bought by mistake nor did I make a regrettable purchaseI legitimately did not make this purchase and im now out $***
StubHub sold me front row tickets that were in fact not availableThen they tried to get me to accept different tickets (non-front row) as a form of compromise and after I refused, they said they would have their resolution department get back to me by 9PM the next day and no one ever didI called again and customer no service said they were cancelling the order and could not explain why no one had gotten back to me as promisedAlthough the order was cancelled by StubHub due to their own error, they did not automatically issue a refund to my credit cardI had to contact them again (have a copy of the online chat) to demand the refund, which they said had to be reviewedThis is a sham of an operation and buyer bewareStubHub represents ticket sharks and makes money even when they do not fulfill orders, yet leaves the buyer of tickets basically stranded, even after I had purchased airline tickets to attend the event and invited other people
I ordered $** tickets from this company on March 8,*** and received $** tickets! I purchased $** concert tickets on March 8,***, when I received my tickets they are $** ticketsOn the STUB HUB website there is a general admission area marked in YELLOW, under that area is a Grey box which the tickets indicated they were located inI contacted STUB HUB today March 14,*** I live chatted representative MIKE M FIRST stated that that I was always protected by FanProtection Guarantee, which guarantees that I will receive my tickets on time for the even,and they will be valid for entry, if there is an issue with my tickets we will do our best to find you comparable or better tickets or offer a refundas I began to explain my problem MIKE M became Statistic in his responses and only offered that I arrived at the event early as my tickets are general admission or he would give me a couponwhen I explained that the STUB HUB website showed my $** tickets located in the grey box he rep
I sold tix on StubHub that had been converted into a PDF using an app (ticketfire) for 270$I was then informed by StubHub that, not only would I not get my payment, but I would be charged an additional 555.80$ to compensate the buyer because my tix were "invalid"While accepting the fact that I am responsible for the cost of replacement tix, I objected to the exorbitant cost of the replacement tix-the buyer was given tix valued at 425$ in place of my tix that only cost 150$! I contacted ticketfire and they reported that they had converted other tix to the concert and there were no other reported problemsWhen I contacted StubHub, I was informed that the buyers tix weren't necessarily "invalid", but were never scanned because apparently a worker thought the looked fakeTherefore, I have no way to prove that the tix were "invalid" and there is no way to prevent any buyer to claim that their tix were not scanned, but still turned away, and be rewarded with inordinately improved tix-all at the sellers expense! Sellers beware!!!!!!
Order Number: *** I purchased two day passes for the *** *** *** *** *** *** *** $On Saturday Sept 22nd, the festival was evacuated around 4:due to inclimate weatherThe festival was then canceled for that dayThe following day, Sunday Sept 23rd, they canceled the whole day due to weather and conditions of the festival grounds*** *** promotors announced they would be refunding 50% of the refund (Sunday only) and working out the kinks for possible refunds for SaturdayFinally 09/27, they announced the final details for the refunds and changed it from 50% to 75%With all that said, I called Monday Sept 24th to go over the details of the refundAt that time, they had to contact an event team to confirm this informationI received a call back later that afternoon that they haven't heard back from Pilgrimage and they were still looking into itSince Monday, I have not received a refund or a call backI took the initiative to follow
I purchased football tickets from this siteAfter the sporting event, I was told I violated the user agreement and was charged $because the ticket seller told StubHub they were charged that amount from the stadiumThey suspended my account and told me I could no longer purchase tickets from their siteI reached out to the sports team's Director of Ticket Sales & Services regarding this additional charge and was told the charge was bogusI had to bend over backwards to get the charge removed even after showing written proof the charge the ticket seller claimed existed never actually occurredEven after proof I never violated the user agreement, I am still suspended from the siteNeedless to say I would NEVER have used their site again to purchase ticketsHorrible customer serviceIf I could give starts I would
I've contacted StubHub on three different occasionsI didn't receive the help I needed from *** *** nor *** StubHub sent me multiple shipping labelsI sent out the ticket with the original label they sent, but they have no record of the original label they sent so I have to watch tracking and contact them when it has been delivered so they can ask the seller if he received itThe problem is that he could lie and I could lose money all because of their error*** would not allow me to send e-mail evidence of the original label they sent me or allow me speak to a manager
Two weeks ago, I purchased tickets on the aisle for a *** *** football game Today I received word that the seller no longer wanted to make the tickets available, so I was being given two non-aisle seats further back( Apparently, since *** has been winning, the seller decided he could get more for his tickets.) I believe I should have had the rights to these seats as soon as I paid Stubhub for them, and I have been screwed by the seller, and by Stubhub
I purchased football tickets on 08/1/** for a football game scheduled for 11/12/**The shipper changed the delivery date in which I cancelled the order (***) on 09/02/**On 10/19/** I received the tickets via ***I called to try and have the tickets picked back up and was told it was my responsibility to ship them backI advised the person I spoke to that it should not be my responsibility to arrange shipping the tickets back and was rudely informed that if I did not ship the tickets back then I would be responsible for paying for the tickets that were confirmed by STUBHUB as cancelled
I purchased tickets through stubhub for a concert that was supposed to happen on *** about weeks prior the show was announced as postponed, and all tickets refundedStub hubs policy states that tickets to shows that are cancelled are refunded, and that tickets to shows that have been postponed are valid to the rescheduled showI personally reached out to the venueThe *** in *** *** They stated that all tickets have been refundedMeaning my ticket is no longer valid to a future show, with this my interpretation is that I should receive a refund from stub hub since I no longer have a valid ticketI have reached out on multiple occasions trying to remedy the problem directly, and am no taking action to launch a formal complaintI have documentation of the conversation with the *** about the tickets being refunded
I bought tickets to a four day concert outdoor venue The tickets are wristbands which are mandatorily registered under the concert goer The wrist band I recieved is registered under the sellerI called to see if we could resolve this issue The stubhub customer service informed me the ticket was good and they would not assist me in correcting the problem I explained that the wristband is to be registered to the user to prevent fraud and they recommended I use it anyway Hey if there is a problem and I get caught they can always refund my money at the venue So I first have to deal with the embarrassment of looking like I may have stolen the wristband and then they will give me my money back so I can be five hours from home without a ticket Wow! They really have it together I will never purchase another ticket at stubhub I would not recommend them and truly I did not save much money It was a dollar difference The hassel is not worth it Say no to STUBHUB!!!
I ordered floor seats for my son's 18th birthday to the 76ers - Lakers game early Saturday morningThe charge is pending in my Paypal account, but I never received a confirmation from StubHubI just reached out to customer service and was informed that the order was cancelledI asked by whomI didn't cancel itThe money is available in my accountI was then told to give my contact information so that a member of the team could reach out to me in, get this, HOURS, and let me know why the order was cancelledI expressed my concern about the seats no longer being available, to which the representative responded "you can get other tickets"Possibly, but not the floor seats my son was so looking forward toI asked was there a number I could call, and was told no, that team doesn't have a numberI informed her that StubHub would not have to worry about me spending my money with them again, to which she responded "Too bad, that is not the experience we want our customers to have"After posting all over social media, StubHub reached out to me and said they would investigateThe "investigation" revealed the following: "Unfortunately, our system thought there was an issue with your account and for your protection prevented the transaction from being placedWe have updated our system, however, you will need to place a new orderDon’t worry, your payment method has not been chargedAny authorizations that may have been placed have been released and may take up to business days for funds to post back into your accountWe apologize for any inconvenience this has caused." This raises an even greater concernHow is it that this company "thought" there was an issue with my account, but no one bothered to reach out to me and inform me of this? Any reputable company reaches out to a customer immediately when they sense suspicious activity on an accountI had to reach out after hours to find out what was wrongI will never do business with StubHub again
DO NOT buy tickets from STUB HUB You may get SCAMMED due to lack of disclosureI purchased tickets from their site online and the webpage said all three of my seats would be togther As it turns out there are no seats-- the "seats" are in the wheelchair accessible area-- there was NO DISCLOSURE of this prior to the purchase I checked times prior to purchasingCompletely misleading and fraudulent StubHub completely denies that there was no disclusure Here's what the page read: Section A, ROW X--all seats will be together It could have just as easily said Row X Wheelchair accessible StubHub refused to refund or exchange We were lured into a SCAM BEWARE!!
My online account for StubHub was hacked through their serverThe individual that hacked my account lowered my ticket price from $*** each to just $** and changed the *** email on the account to their own (so that not only would they get my tickets for a lowered price but also so that they would get their money back minus commission)I have spent over hours over multiple days on the phone with them trying to get this resolvedThey finally agreed to pay me what I would have gotten had my tickets sold for my asking price $***-$** commission = $***I have a promise, in writing, that it would be in my *** account in 3-business days on May 11th, ***I have called multiple times since then and it has been issue after issueI just got off the phone with someone at StubHub who said my payment was rejected and that it would be another 3-business daysI am tired of them running me around in circles, and putting hours towards this when it was not my fault to begin with
I sold tickets, which were not delivered correctly due to a website glitch*** refused to acknowledge the problem, and fined me unfairlyI sold tickets on *** (#*** and #*** and uploaded the tickets to be distributed to the buyerof the tickets were distributed correctly, the other were claimed not to work by the buyer2nd buyers claimed they received the wrong tickets, but my records show I uploaded the correct ticketsSo I concluded that Stubhub did not distribute the tickets correctlyIf there was a problem with the tickets, Stubhub could have contacted me and I could have worked with them to resolve the problem immeadiatlyInstead they simply charged my credit card with a penalty weeks later when there was no way to fix the problemI was told that they didn't contact me immediately because there was not enough staff to handle these kind of problems promptlyI disputed this charge with my credit card company, and Stubhub locked my account
My husband and I purchased tickets to attend a *** *** concert on *** order * ***I used the last of my vacation time I had available and my last free weekend I will have in a very long timeWe spend money on traveling expenses and hotel only to arrive and the concert be cancelledAs disappointing as it was to not be able to go to the concert the problem is that I am unable to get my money backBecause StubHub still has the concert as TBD my money is being held and the only option I have is to resell the tickets to get my money backHow can I resell tickets for a concert that doesn't even exist? The *** *** have a residency in *** *** from now until April so my money will be held until 2019? So until Stubhub classifies this concert as CANCELLED, which is what it was, my money is being heldSo basically Stubhub has taken my money and got paid for nothingIf they keep the concert as To Be Determined they have the rights to keep my money according
I sold tickets on stubhub.com months ago and still haven’t received my paymentI have called about different times and spoken with numerous people who promise me that they will fix my issue and the payment will go through, yet it never doesI have done everything they’ve asked me to yet I still haven’t been paid and they admit it’s a problem on their sideI have asked that they send me a check, but they refuse and say my payment will go through “this time”I just want the $they owe mePlease help meThank you
I sell tickets via StubhubI buy tickets directly from vendors like*** *** *** and resell via *** I bought tickets for an event *** *** *** concert event date *** *** *** at *** *** *** ***heater directly from*** in March and May and I sold those tickets via Stubhub*** cancelled my tickets last minute without any notificationsThis resulted in fans not allowed into venue and resulting *** *** *** by buyers who bought tickets via Stubhub sold by meStubhub is charging more than 100% penalty fee as punitive charges which is extremely highIt is not disclosed with proof how much ***pensation was actually payed out to affected buyers by StubhubFor Stubhub order number *** my payout amount was *** and Stubhub is charging me a total of *** which includes punitive penalty fee of *** As you can see penalty fee is *** * the amount of my payoutThis kind of charges are part of unethical business practices that big co
I bought a major league ticket through the stub hubBut I bought it on Monday instead of TuesdaySo I tried to sell it againI was trying to register my credit card on the stub hub system, but was told that I could not register for my accountSo I tried to contact the stub hub on the phone but could not find the phone number on the homepageI also talked by chatting, but nobody showed me the solutionThe time has come to sell it again, and I continued to ask for a solution, but I gave no answer at allAt this point I officially tried to raise a problem with the stub hub, but I could not find an official accountI still can not register my credit card in my accountThis is not my fault at the momentI simply could not sell tickets again because of stub hub system problemsWe file a formal claim and demand compensation
I received a notification from StubHub on my cell phone saying The tickets I Purchased-are ready for an event that I never purchased upon calling StubHub they opened an investigation and they later said that the purchases were made legally and there was nothing they could do for meI never had any interest in going to this event and the amount of money for these tickets was far beyond the amount they were being sold forI feel I was taken advantage of and feel that stub hub has nothing in place to protect their customers form these kind of issuesThese were not bought by mistake nor did I make a regrettable purchaseI legitimately did not make this purchase and im now out $***
StubHub sold me front row tickets that were in fact not availableThen they tried to get me to accept different tickets (non-front row) as a form of compromise and after I refused, they said they would have their resolution department get back to me by 9PM the next day and no one ever didI called again and customer no service said they were cancelling the order and could not explain why no one had gotten back to me as promisedAlthough the order was cancelled by StubHub due to their own error, they did not automatically issue a refund to my credit cardI had to contact them again (have a copy of the online chat) to demand the refund, which they said had to be reviewedThis is a sham of an operation and buyer bewareStubHub represents ticket sharks and makes money even when they do not fulfill orders, yet leaves the buyer of tickets basically stranded, even after I had purchased airline tickets to attend the event and invited other people
I ordered $** tickets from this company on March 8,*** and received $** tickets! I purchased $** concert tickets on March 8,***, when I received my tickets they are $** ticketsOn the STUB HUB website there is a general admission area marked in YELLOW, under that area is a Grey box which the tickets indicated they were located inI contacted STUB HUB today March 14,*** I live chatted representative MIKE M FIRST stated that that I was always protected by FanProtection Guarantee, which guarantees that I will receive my tickets on time for the even,and they will be valid for entry, if there is an issue with my tickets we will do our best to find you comparable or better tickets or offer a refundas I began to explain my problem MIKE M became Statistic in his responses and only offered that I arrived at the event early as my tickets are general admission or he would give me a couponwhen I explained that the STUB HUB website showed my $** tickets located in the grey box he rep
I sold tix on StubHub that had been converted into a PDF using an app (ticketfire) for 270$I was then informed by StubHub that, not only would I not get my payment, but I would be charged an additional 555.80$ to compensate the buyer because my tix were "invalid"While accepting the fact that I am responsible for the cost of replacement tix, I objected to the exorbitant cost of the replacement tix-the buyer was given tix valued at 425$ in place of my tix that only cost 150$! I contacted ticketfire and they reported that they had converted other tix to the concert and there were no other reported problemsWhen I contacted StubHub, I was informed that the buyers tix weren't necessarily "invalid", but were never scanned because apparently a worker thought the looked fakeTherefore, I have no way to prove that the tix were "invalid" and there is no way to prevent any buyer to claim that their tix were not scanned, but still turned away, and be rewarded with inordinately improved tix-all at the sellers expense! Sellers beware!!!!!!
Order Number: *** I purchased two day passes for the *** *** *** *** *** *** *** $On Saturday Sept 22nd, the festival was evacuated around 4:due to inclimate weatherThe festival was then canceled for that dayThe following day, Sunday Sept 23rd, they canceled the whole day due to weather and conditions of the festival grounds*** *** promotors announced they would be refunding 50% of the refund (Sunday only) and working out the kinks for possible refunds for SaturdayFinally 09/27, they announced the final details for the refunds and changed it from 50% to 75%With all that said, I called Monday Sept 24th to go over the details of the refundAt that time, they had to contact an event team to confirm this informationI received a call back later that afternoon that they haven't heard back from Pilgrimage and they were still looking into itSince Monday, I have not received a refund or a call backI took the initiative to follow
I purchased football tickets from this siteAfter the sporting event, I was told I violated the user agreement and was charged $because the ticket seller told StubHub they were charged that amount from the stadiumThey suspended my account and told me I could no longer purchase tickets from their siteI reached out to the sports team's Director of Ticket Sales & Services regarding this additional charge and was told the charge was bogusI had to bend over backwards to get the charge removed even after showing written proof the charge the ticket seller claimed existed never actually occurredEven after proof I never violated the user agreement, I am still suspended from the siteNeedless to say I would NEVER have used their site again to purchase ticketsHorrible customer serviceIf I could give starts I would
I've contacted StubHub on three different occasionsI didn't receive the help I needed from *** *** nor *** StubHub sent me multiple shipping labelsI sent out the ticket with the original label they sent, but they have no record of the original label they sent so I have to watch tracking and contact them when it has been delivered so they can ask the seller if he received itThe problem is that he could lie and I could lose money all because of their error*** would not allow me to send e-mail evidence of the original label they sent me or allow me speak to a manager
Two weeks ago, I purchased tickets on the aisle for a *** *** football game Today I received word that the seller no longer wanted to make the tickets available, so I was being given two non-aisle seats further back( Apparently, since *** has been winning, the seller decided he could get more for his tickets.) I believe I should have had the rights to these seats as soon as I paid Stubhub for them, and I have been screwed by the seller, and by Stubhub
I purchased football tickets on 08/1/** for a football game scheduled for 11/12/**The shipper changed the delivery date in which I cancelled the order (***) on 09/02/**On 10/19/** I received the tickets via ***I called to try and have the tickets picked back up and was told it was my responsibility to ship them backI advised the person I spoke to that it should not be my responsibility to arrange shipping the tickets back and was rudely informed that if I did not ship the tickets back then I would be responsible for paying for the tickets that were confirmed by STUBHUB as cancelled
I purchased tickets through stubhub for a concert that was supposed to happen on *** about weeks prior the show was announced as postponed, and all tickets refundedStub hubs policy states that tickets to shows that are cancelled are refunded, and that tickets to shows that have been postponed are valid to the rescheduled showI personally reached out to the venueThe *** in *** *** They stated that all tickets have been refundedMeaning my ticket is no longer valid to a future show, with this my interpretation is that I should receive a refund from stub hub since I no longer have a valid ticketI have reached out on multiple occasions trying to remedy the problem directly, and am no taking action to launch a formal complaintI have documentation of the conversation with the *** about the tickets being refunded
I bought tickets to a four day concert outdoor venue The tickets are wristbands which are mandatorily registered under the concert goer The wrist band I recieved is registered under the sellerI called to see if we could resolve this issue The stubhub customer service informed me the ticket was good and they would not assist me in correcting the problem I explained that the wristband is to be registered to the user to prevent fraud and they recommended I use it anyway Hey if there is a problem and I get caught they can always refund my money at the venue So I first have to deal with the embarrassment of looking like I may have stolen the wristband and then they will give me my money back so I can be five hours from home without a ticket Wow! They really have it together I will never purchase another ticket at stubhub I would not recommend them and truly I did not save much money It was a dollar difference The hassel is not worth it Say no to STUBHUB!!!
I ordered floor seats for my son's 18th birthday to the 76ers - Lakers game early Saturday morningThe charge is pending in my Paypal account, but I never received a confirmation from StubHubI just reached out to customer service and was informed that the order was cancelledI asked by whomI didn't cancel itThe money is available in my accountI was then told to give my contact information so that a member of the team could reach out to me in, get this, HOURS, and let me know why the order was cancelledI expressed my concern about the seats no longer being available, to which the representative responded "you can get other tickets"Possibly, but not the floor seats my son was so looking forward toI asked was there a number I could call, and was told no, that team doesn't have a numberI informed her that StubHub would not have to worry about me spending my money with them again, to which she responded "Too bad, that is not the experience we want our customers to have"After posting all over social media, StubHub reached out to me and said they would investigateThe "investigation" revealed the following: "Unfortunately, our system thought there was an issue with your account and for your protection prevented the transaction from being placedWe have updated our system, however, you will need to place a new orderDon’t worry, your payment method has not been chargedAny authorizations that may have been placed have been released and may take up to business days for funds to post back into your accountWe apologize for any inconvenience this has caused." This raises an even greater concernHow is it that this company "thought" there was an issue with my account, but no one bothered to reach out to me and inform me of this? Any reputable company reaches out to a customer immediately when they sense suspicious activity on an accountI had to reach out after hours to find out what was wrongI will never do business with StubHub again
DO NOT buy tickets from STUB HUB You may get SCAMMED due to lack of disclosureI purchased tickets from their site online and the webpage said all three of my seats would be togther As it turns out there are no seats-- the "seats" are in the wheelchair accessible area-- there was NO DISCLOSURE of this prior to the purchase I checked times prior to purchasingCompletely misleading and fraudulent StubHub completely denies that there was no disclusure Here's what the page read: Section A, ROW X--all seats will be together It could have just as easily said Row X Wheelchair accessible StubHub refused to refund or exchange We were lured into a SCAM BEWARE!!
I never authorized a purchase for a single ticket to the *** *** ***
My online account for StubHub was hacked through their serverThe individual that hacked my account lowered my ticket price from $*** each to just $** and changed the *** email on the account to their own (so that not only would they get my tickets for a lowered price but also so that they would get their money back minus commission)I have spent over hours over multiple days on the phone with them trying to get this resolvedThey finally agreed to pay me what I would have gotten had my tickets sold for my asking price $***-$** commission = $***I have a promise, in writing, that it would be in my *** account in 3-business days on May 11th, ***I have called multiple times since then and it has been issue after issueI just got off the phone with someone at StubHub who said my payment was rejected and that it would be another 3-business daysI am tired of them running me around in circles, and putting hours towards this when it was not my fault to begin with
I sold tickets, which were not delivered correctly due to a website glitch*** refused to acknowledge the problem, and fined me unfairlyI sold tickets on *** (#*** and #*** and uploaded the tickets to be distributed to the buyerof the tickets were distributed correctly, the other were claimed not to work by the buyer2nd buyers claimed they received the wrong tickets, but my records show I uploaded the correct ticketsSo I concluded that Stubhub did not distribute the tickets correctlyIf there was a problem with the tickets, Stubhub could have contacted me and I could have worked with them to resolve the problem immeadiatlyInstead they simply charged my credit card with a penalty weeks later when there was no way to fix the problemI was told that they didn't contact me immediately because there was not enough staff to handle these kind of problems promptlyI disputed this charge with my credit card company, and Stubhub locked my account