On June there was an unauthorized purchase made on my account by my nieceI called customer service and explained the situation the the representative and adviced that I couldn't afford this charge and could it be taken offThey advised me that it couldn't be refunded and if I called my bank that it would definitely not be refunded thenI explained to them that I needed this money for something very important and it wasn't authorized and I couldn't wait for them to resale my ticketsThey still didn't budgeI am now stuck in a situation and I don't know what to do all because of a fraudulent transaction
I had purchased tickets to the Bob *** concert at the Pepsi Center in Denver Cn Thursday, October 26, Order ***I did receive the tickets in the mailWhen it came time for the flight to Denver, I happened to look at the StubHub websiteSeen that the concert was cancelledI called since I did not receive any notifications of this from StubHubThey said once the concert was rescheduled it would contact usI contacted Discover card for whom I purchased the tickets throughThey gave me the money backHad an investigation and over months later I was billed with the explanation as it went through a 2nd string reviewI paid $for tickets I did not useI also contacted Bob*** webiste and twitter account to see when he will be rescheduling since I received no answers from StubHubTo this date I have not received an answerCannot get into Stub Hub under my user nameI reset it several times and still can't get in to see if the tickets are still
I ordered tickets to Hamilton two weeks before the show *** lost them - or at least could not locate them, but kept giving me the runaround I called StubHub, which verified with ***, and within five minutes had replacement tickets to the same performance The customer service rep was fantastic Will definitely use again
I received a notification from StubHub on my cell phone saying The tickets I Purchased-are ready for an event that I never purchased upon calling StubHub they opened an investigation and they later said that the purchases were made legally and there was nothing they could do for meI never had any interest in going to this event and the amount of money for these tickets was far beyond the amount they were being sold forI feel I was taken advantage of and feel that stub hub has nothing in place to protect their customers form these kind of issuesThese were not bought by mistake nor did I make a regrettable purchaseI legitimately did not make this purchase and im now out $***
I purchased football tickets on 08/1/** for a football game scheduled for 11/12/**The shipper changed the delivery date in which I cancelled the order (***) on 09/02/**On 10/19/** I received the tickets via ***I called to try and have the tickets picked back up and was told it was my responsibility to ship them backI advised the person I spoke to that it should not be my responsibility to arrange shipping the tickets back and was rudely informed that if I did not ship the tickets back then I would be responsible for paying for the tickets that were confirmed by STUBHUB as cancelled
Stub hub ripped me off from there incompetent serviceI purchased tickets from stub hubOrigionally when I called I asked the lady to walk me threw buying tickets and to save them in a cart so that I can decide if I’m going to be able to make the game or notShe walked me threw the process, advised me to hit confirm and it stated that I purchased the Tickets! I told her no! I just want to hold them in the cartShe apologized, immediately put a manager on the phone and the manager said that he was sorry but there was nothing that they could doI called back a few days later very upset and I told them that I would be Reporting them to the Revdex.com, consumer affairs and I’m not going to let this goThey offered to sell the tickets for me withoutA fee I told them what ever it takes to get my money backThe lady listed the tickets a week before the gameA day before the game, I received a email stating that I was asking to much money, I looked at the email and the lady listed them fo
On ***, I purchased GA Floor tickets for Country LakeShake in *** ** for a total of $via StubHubI was notified at this time that the tickets would arrive to my residence by ***, for the 3-day festival which goes from 6/22-6/24/On the evening of 6/19/18, StubHub emailed me that the seller had incorrectly listed the tickets and instead sold me GA Lawn ticketsThis email occurred after the tickets had been shippedThey arrived on ***, and were indeed the incorrect ticketsI contacted StubHub’s customer service office several times seeking compensation for my purchase by replacing my order with the actual tickets that I ordered and already paid forThey continuously refused and would not let me speak to a manager or the ticket replacement team about the issue furtherIn my last call, the customer service representative stated that we were “talking in circles about an issue that will not be resolved” and told me she would then “disconnect the line”I’
I just placed an order for tickets to an eventNote that I have been noticing a pattern where the website states one price with fees included before you purchase and then you get to the order screen and it is totally different, sometimes even 10% differentSo my first complaint is that there is absolutely no transparency kin the prices you are looking at any time in the processMy second complaint is alarmingI clicked buy with a price of $and this company has the audacity to change the price mid-transaction and not even ask me if I'm okay with itCustomer service explanation: the seller did it not usLies! Either Stubhub acted against the buyer by notifying the seller of an impending purchase to raise both seller and stubhub company earnings from higher fees or Stubhub can just charge you what they want for the order and agent tells me "you have no rights." This egregious display of action borders on criminal and fraudulent behaviorNever use these guys! You might order $
I bought tickets to a four day concert outdoor venue The tickets are wristbands which are mandatorily registered under the concert goer The wrist band I recieved is registered under the sellerI called to see if we could resolve this issue The stubhub customer service informed me the ticket was good and they would not assist me in correcting the problem I explained that the wristband is to be registered to the user to prevent fraud and they recommended I use it anyway Hey if there is a problem and I get caught they can always refund my money at the venue So I first have to deal with the embarrassment of looking like I may have stolen the wristband and then they will give me my money back so I can be five hours from home without a ticket Wow! They really have it together I will never purchase another ticket at stubhub I would not recommend them and truly I did not save much money It was a dollar difference The hassel is not worth it Say no to STUBHUB!!!
I purchased tickets through stubhub for a concert that was supposed to happen on *** about weeks prior the show was announced as postponed, and all tickets refundedStub hubs policy states that tickets to shows that are cancelled are refunded, and that tickets to shows that have been postponed are valid to the rescheduled showI personally reached out to the venueThe *** in *** *** They stated that all tickets have been refundedMeaning my ticket is no longer valid to a future show, with this my interpretation is that I should receive a refund from stub hub since I no longer have a valid ticketI have reached out on multiple occasions trying to remedy the problem directly, and am no taking action to launch a formal complaintI have documentation of the conversation with the *** about the tickets being refunded
I purchased tickets prior to the holiday as a christmas gift for a relativeThese tickets were in a specific location for a significant amount of moneyOn January 3rd StubHub called me saying there was a problem with the tickets and they were no longer available with no explanation givenThey said I could receive a full refund or they would replace the tickets with identical seatingI chose to replace the tickets with identical seating at the eventAfter minutes of waiting on hold on the phone they finally said to me there was an error in processing the replacement and they would call me back within the hour after they solved the problemTwo hours later and no callI called back and waited on hold again to go through the same process, this time I sat on hold for minutes or so when the customer service representative said the tickets StubHub was trying to give me in replacement were no longer availableAt this point, I gave them another opportunity to find identical ticket
My online account for StubHub was hacked through their serverThe individual that hacked my account lowered my ticket price from $*** each to just $** and changed the *** email on the account to their own (so that not only would they get my tickets for a lowered price but also so that they would get their money back minus commission)I have spent over hours over multiple days on the phone with them trying to get this resolvedThey finally agreed to pay me what I would have gotten had my tickets sold for my asking price $***-$** commission = $***I have a promise, in writing, that it would be in my *** account in 3-business days on May 11th, ***I have called multiple times since then and it has been issue after issueI just got off the phone with someone at StubHub who said my payment was rejected and that it would be another 3-business daysI am tired of them running me around in circles, and putting hours towards this when it was not my fault to begin with
I ordered floor seats for my son's 18th birthday to the 76ers - Lakers game early Saturday morningThe charge is pending in my Paypal account, but I never received a confirmation from StubHubI just reached out to customer service and was informed that the order was cancelledI asked by whomI didn't cancel itThe money is available in my accountI was then told to give my contact information so that a member of the team could reach out to me in, get this, HOURS, and let me know why the order was cancelledI expressed my concern about the seats no longer being available, to which the representative responded "you can get other tickets"Possibly, but not the floor seats my son was so looking forward toI asked was there a number I could call, and was told no, that team doesn't have a numberI informed her that StubHub would not have to worry about me spending my money with them again, to which she responded "Too bad, that is not the experience we want our customers to have"After posting all over social media, StubHub reached out to me and said they would investigateThe "investigation" revealed the following: "Unfortunately, our system thought there was an issue with your account and for your protection prevented the transaction from being placedWe have updated our system, however, you will need to place a new orderDon’t worry, your payment method has not been chargedAny authorizations that may have been placed have been released and may take up to business days for funds to post back into your accountWe apologize for any inconvenience this has caused." This raises an even greater concernHow is it that this company "thought" there was an issue with my account, but no one bothered to reach out to me and inform me of this? Any reputable company reaches out to a customer immediately when they sense suspicious activity on an accountI had to reach out after hours to find out what was wrongI will never do business with StubHub again
I used StubHub to sell tickets to a concert in HoustonThey were flash tickets, which I had some difficulty in selling (no limitation on the website regarding flash tickets when I signed up)A buyer was identified, so I called and asked how to transfer flash ticketsI was told for that particular event it was not possible, so I needed to send paper tickets to the buyerI obtained paper tickets from the concert venue and sent them to the buyerI have a confirmation the tickets were delivered to the buyerWeeks later I checked the StubHub website, and could find nothing in my account that the transaction was closed or when payment would be madeI contacted StubHub for paymentThey said they would look into itThen this morning I received a notice saying I did not deliver tickets and I was being charged funds
Two weeks ago, I purchased tickets on the aisle for a *** *** football game Today I received word that the seller no longer wanted to make the tickets available, so I was being given two non-aisle seats further back( Apparently, since *** has been winning, the seller decided he could get more for his tickets.) I believe I should have had the rights to these seats as soon as I paid Stubhub for them, and I have been screwed by the seller, and by Stubhub
Order Number: *** I purchased two day passes for the *** *** *** *** *** *** *** $On Saturday Sept 22nd, the festival was evacuated around 4:due to inclimate weatherThe festival was then canceled for that dayThe following day, Sunday Sept 23rd, they canceled the whole day due to weather and conditions of the festival grounds*** *** promotors announced they would be refunding 50% of the refund (Sunday only) and working out the kinks for possible refunds for SaturdayFinally 09/27, they announced the final details for the refunds and changed it from 50% to 75%With all that said, I called Monday Sept 24th to go over the details of the refundAt that time, they had to contact an event team to confirm this informationI received a call back later that afternoon that they haven't heard back from Pilgrimage and they were still looking into itSince Monday, I have not received a refund or a call backI took the initiative to follow
On October 4, 2018, a total of tickets of mine were sold on *** for an event in *** ***Funds from the sale of the purchase were apparently directly deposited to my *** *** *** ***After reviewing the details of the transaction labeled in the long list of emails sent to me, I can confirm that the funds were deposited to another account not owned or managed by meThe account number, along with the routing number, of the direct deposit was triple checked in order to ensure the accuracy of the account holder informationDespite this, the funds are now missing from my account, and StubHub should reverse the banking transactionThis unwanted and frustrating result seems to be a glitch or computer error with the bank deposit processing systemAfter hours on hold with StubHub Customer Service along with personal calls to my bank, StubHub Customer Service has continuously dismissed the case while being unwilling to cooperate with the reversal of the bank
I purchased football tickets from this siteAfter the sporting event, I was told I violated the user agreement and was charged $because the ticket seller told StubHub they were charged that amount from the stadiumThey suspended my account and told me I could no longer purchase tickets from their siteI reached out to the sports team's Director of Ticket Sales & Services regarding this additional charge and was told the charge was bogusI had to bend over backwards to get the charge removed even after showing written proof the charge the ticket seller claimed existed never actually occurredEven after proof I never violated the user agreement, I am still suspended from the siteNeedless to say I would NEVER have used their site again to purchase ticketsHorrible customer serviceIf I could give starts I would
I bought a major league ticket through the stub hubBut I bought it on Monday instead of TuesdaySo I tried to sell it againI was trying to register my credit card on the stub hub system, but was told that I could not register for my accountSo I tried to contact the stub hub on the phone but could not find the phone number on the homepageI also talked by chatting, but nobody showed me the solutionThe time has come to sell it again, and I continued to ask for a solution, but I gave no answer at allAt this point I officially tried to raise a problem with the stub hub, but I could not find an official accountI still can not register my credit card in my accountThis is not my fault at the momentI simply could not sell tickets again because of stub hub system problemsWe file a formal claim and demand compensation
I sold tickets, which were not delivered correctly due to a website glitch*** refused to acknowledge the problem, and fined me unfairlyI sold tickets on *** (#*** and #*** and uploaded the tickets to be distributed to the buyerof the tickets were distributed correctly, the other were claimed not to work by the buyer2nd buyers claimed they received the wrong tickets, but my records show I uploaded the correct ticketsSo I concluded that Stubhub did not distribute the tickets correctlyIf there was a problem with the tickets, Stubhub could have contacted me and I could have worked with them to resolve the problem immeadiatlyInstead they simply charged my credit card with a penalty weeks later when there was no way to fix the problemI was told that they didn't contact me immediately because there was not enough staff to handle these kind of problems promptlyI disputed this charge with my credit card company, and Stubhub locked my account
On June there was an unauthorized purchase made on my account by my nieceI called customer service and explained the situation the the representative and adviced that I couldn't afford this charge and could it be taken offThey advised me that it couldn't be refunded and if I called my bank that it would definitely not be refunded thenI explained to them that I needed this money for something very important and it wasn't authorized and I couldn't wait for them to resale my ticketsThey still didn't budgeI am now stuck in a situation and I don't know what to do all because of a fraudulent transaction
I had purchased tickets to the Bob *** concert at the Pepsi Center in Denver C
n Thursday, October 26, Order ***I did receive the tickets in the mailWhen it came time for the flight to Denver, I happened to look at the StubHub websiteSeen that the concert was cancelledI called since I did not receive any notifications of this from StubHubThey said once the concert was rescheduled it would contact usI contacted Discover card for whom I purchased the tickets throughThey gave me the money backHad an investigation and over months later I was billed with the explanation as it went through a 2nd string reviewI paid $for tickets I did not useI also contacted Bob*** webiste and twitter account to see when he will be rescheduling since I received no answers from StubHubTo this date I have not received an answerCannot get into Stub Hub under my user nameI reset it several times and still can't get in to see if the tickets are still
I ordered tickets to Hamilton two weeks before the show *** lost them - or at least could not locate them, but kept giving me the runaround I called StubHub, which verified with ***, and within five minutes had replacement tickets to the same performance The customer service rep was fantastic Will definitely use again
I received a notification from StubHub on my cell phone saying The tickets I Purchased-are ready for an event that I never purchased upon calling StubHub they opened an investigation and they later said that the purchases were made legally and there was nothing they could do for meI never had any interest in going to this event and the amount of money for these tickets was far beyond the amount they were being sold forI feel I was taken advantage of and feel that stub hub has nothing in place to protect their customers form these kind of issuesThese were not bought by mistake nor did I make a regrettable purchaseI legitimately did not make this purchase and im now out $***
I purchased football tickets on 08/1/** for a football game scheduled for 11/12/**The shipper changed the delivery date in which I cancelled the order (***) on 09/02/**On 10/19/** I received the tickets via ***I called to try and have the tickets picked back up and was told it was my responsibility to ship them backI advised the person I spoke to that it should not be my responsibility to arrange shipping the tickets back and was rudely informed that if I did not ship the tickets back then I would be responsible for paying for the tickets that were confirmed by STUBHUB as cancelled
Stub hub ripped me off from there incompetent serviceI purchased tickets from stub hubOrigionally when I called I asked the lady to walk me threw buying tickets and to save them in a cart so that I can decide if I’m going to be able to make the game or notShe walked me threw the process, advised me to hit confirm and it stated that I purchased the Tickets! I told her no! I just want to hold them in the cartShe apologized, immediately put a manager on the phone and the manager said that he was sorry but there was nothing that they could doI called back a few days later very upset and I told them that I would be Reporting them to the Revdex.com, consumer affairs and I’m not going to let this goThey offered to sell the tickets for me withoutA fee I told them what ever it takes to get my money backThe lady listed the tickets a week before the gameA day before the game, I received a email stating that I was asking to much money, I looked at the email and the lady listed them fo
On ***, I purchased GA Floor tickets for Country LakeShake in *** ** for a total of $via StubHubI was notified at this time that the tickets would arrive to my residence by ***, for the 3-day festival which goes from 6/22-6/24/On the evening of 6/19/18, StubHub emailed me that the seller had incorrectly listed the tickets and instead sold me GA Lawn ticketsThis email occurred after the tickets had been shippedThey arrived on ***, and were indeed the incorrect ticketsI contacted StubHub’s customer service office several times seeking compensation for my purchase by replacing my order with the actual tickets that I ordered and already paid forThey continuously refused and would not let me speak to a manager or the ticket replacement team about the issue furtherIn my last call, the customer service representative stated that we were “talking in circles about an issue that will not be resolved” and told me she would then “disconnect the line”I’
I just placed an order for tickets to an eventNote that I have been noticing a pattern where the website states one price with fees included before you purchase and then you get to the order screen and it is totally different, sometimes even 10% differentSo my first complaint is that there is absolutely no transparency kin the prices you are looking at any time in the processMy second complaint is alarmingI clicked buy with a price of $and this company has the audacity to change the price mid-transaction and not even ask me if I'm okay with itCustomer service explanation: the seller did it not usLies! Either Stubhub acted against the buyer by notifying the seller of an impending purchase to raise both seller and stubhub company earnings from higher fees or Stubhub can just charge you what they want for the order and agent tells me "you have no rights." This egregious display of action borders on criminal and fraudulent behaviorNever use these guys! You might order $
I bought tickets to a four day concert outdoor venue The tickets are wristbands which are mandatorily registered under the concert goer The wrist band I recieved is registered under the sellerI called to see if we could resolve this issue The stubhub customer service informed me the ticket was good and they would not assist me in correcting the problem I explained that the wristband is to be registered to the user to prevent fraud and they recommended I use it anyway Hey if there is a problem and I get caught they can always refund my money at the venue So I first have to deal with the embarrassment of looking like I may have stolen the wristband and then they will give me my money back so I can be five hours from home without a ticket Wow! They really have it together I will never purchase another ticket at stubhub I would not recommend them and truly I did not save much money It was a dollar difference The hassel is not worth it Say no to STUBHUB!!!
I purchased tickets through stubhub for a concert that was supposed to happen on *** about weeks prior the show was announced as postponed, and all tickets refundedStub hubs policy states that tickets to shows that are cancelled are refunded, and that tickets to shows that have been postponed are valid to the rescheduled showI personally reached out to the venueThe *** in *** *** They stated that all tickets have been refundedMeaning my ticket is no longer valid to a future show, with this my interpretation is that I should receive a refund from stub hub since I no longer have a valid ticketI have reached out on multiple occasions trying to remedy the problem directly, and am no taking action to launch a formal complaintI have documentation of the conversation with the *** about the tickets being refunded
I purchased tickets prior to the holiday as a christmas gift for a relativeThese tickets were in a specific location for a significant amount of moneyOn January 3rd StubHub called me saying there was a problem with the tickets and they were no longer available with no explanation givenThey said I could receive a full refund or they would replace the tickets with identical seatingI chose to replace the tickets with identical seating at the eventAfter minutes of waiting on hold on the phone they finally said to me there was an error in processing the replacement and they would call me back within the hour after they solved the problemTwo hours later and no callI called back and waited on hold again to go through the same process, this time I sat on hold for minutes or so when the customer service representative said the tickets StubHub was trying to give me in replacement were no longer availableAt this point, I gave them another opportunity to find identical ticket
My online account for StubHub was hacked through their serverThe individual that hacked my account lowered my ticket price from $*** each to just $** and changed the *** email on the account to their own (so that not only would they get my tickets for a lowered price but also so that they would get their money back minus commission)I have spent over hours over multiple days on the phone with them trying to get this resolvedThey finally agreed to pay me what I would have gotten had my tickets sold for my asking price $***-$** commission = $***I have a promise, in writing, that it would be in my *** account in 3-business days on May 11th, ***I have called multiple times since then and it has been issue after issueI just got off the phone with someone at StubHub who said my payment was rejected and that it would be another 3-business daysI am tired of them running me around in circles, and putting hours towards this when it was not my fault to begin with
I ordered floor seats for my son's 18th birthday to the 76ers - Lakers game early Saturday morningThe charge is pending in my Paypal account, but I never received a confirmation from StubHubI just reached out to customer service and was informed that the order was cancelledI asked by whomI didn't cancel itThe money is available in my accountI was then told to give my contact information so that a member of the team could reach out to me in, get this, HOURS, and let me know why the order was cancelledI expressed my concern about the seats no longer being available, to which the representative responded "you can get other tickets"Possibly, but not the floor seats my son was so looking forward toI asked was there a number I could call, and was told no, that team doesn't have a numberI informed her that StubHub would not have to worry about me spending my money with them again, to which she responded "Too bad, that is not the experience we want our customers to have"After posting all over social media, StubHub reached out to me and said they would investigateThe "investigation" revealed the following: "Unfortunately, our system thought there was an issue with your account and for your protection prevented the transaction from being placedWe have updated our system, however, you will need to place a new orderDon’t worry, your payment method has not been chargedAny authorizations that may have been placed have been released and may take up to business days for funds to post back into your accountWe apologize for any inconvenience this has caused." This raises an even greater concernHow is it that this company "thought" there was an issue with my account, but no one bothered to reach out to me and inform me of this? Any reputable company reaches out to a customer immediately when they sense suspicious activity on an accountI had to reach out after hours to find out what was wrongI will never do business with StubHub again
I used StubHub to sell tickets to a concert in HoustonThey were flash tickets, which I had some difficulty in selling (no limitation on the website regarding flash tickets when I signed up)A buyer was identified, so I called and asked how to transfer flash ticketsI was told for that particular event it was not possible, so I needed to send paper tickets to the buyerI obtained paper tickets from the concert venue and sent them to the buyerI have a confirmation the tickets were delivered to the buyerWeeks later I checked the StubHub website, and could find nothing in my account that the transaction was closed or when payment would be madeI contacted StubHub for paymentThey said they would look into itThen this morning I received a notice saying I did not deliver tickets and I was being charged funds
Two weeks ago, I purchased tickets on the aisle for a *** *** football game Today I received word that the seller no longer wanted to make the tickets available, so I was being given two non-aisle seats further back( Apparently, since *** has been winning, the seller decided he could get more for his tickets.) I believe I should have had the rights to these seats as soon as I paid Stubhub for them, and I have been screwed by the seller, and by Stubhub
Order Number: *** I purchased two day passes for the *** *** *** *** *** *** *** $On Saturday Sept 22nd, the festival was evacuated around 4:due to inclimate weatherThe festival was then canceled for that dayThe following day, Sunday Sept 23rd, they canceled the whole day due to weather and conditions of the festival grounds*** *** promotors announced they would be refunding 50% of the refund (Sunday only) and working out the kinks for possible refunds for SaturdayFinally 09/27, they announced the final details for the refunds and changed it from 50% to 75%With all that said, I called Monday Sept 24th to go over the details of the refundAt that time, they had to contact an event team to confirm this informationI received a call back later that afternoon that they haven't heard back from Pilgrimage and they were still looking into itSince Monday, I have not received a refund or a call backI took the initiative to follow
On October 4, 2018, a total of tickets of mine were sold on *** for an event in *** ***Funds from the sale of the purchase were apparently directly deposited to my *** *** *** ***After reviewing the details of the transaction labeled in the long list of emails sent to me, I can confirm that the funds were deposited to another account not owned or managed by meThe account number, along with the routing number, of the direct deposit was triple checked in order to ensure the accuracy of the account holder informationDespite this, the funds are now missing from my account, and StubHub should reverse the banking transactionThis unwanted and frustrating result seems to be a glitch or computer error with the bank deposit processing systemAfter hours on hold with StubHub Customer Service along with personal calls to my bank, StubHub Customer Service has continuously dismissed the case while being unwilling to cooperate with the reversal of the bank
I purchased football tickets from this siteAfter the sporting event, I was told I violated the user agreement and was charged $because the ticket seller told StubHub they were charged that amount from the stadiumThey suspended my account and told me I could no longer purchase tickets from their siteI reached out to the sports team's Director of Ticket Sales & Services regarding this additional charge and was told the charge was bogusI had to bend over backwards to get the charge removed even after showing written proof the charge the ticket seller claimed existed never actually occurredEven after proof I never violated the user agreement, I am still suspended from the siteNeedless to say I would NEVER have used their site again to purchase ticketsHorrible customer serviceIf I could give starts I would
I bought a major league ticket through the stub hubBut I bought it on Monday instead of TuesdaySo I tried to sell it againI was trying to register my credit card on the stub hub system, but was told that I could not register for my accountSo I tried to contact the stub hub on the phone but could not find the phone number on the homepageI also talked by chatting, but nobody showed me the solutionThe time has come to sell it again, and I continued to ask for a solution, but I gave no answer at allAt this point I officially tried to raise a problem with the stub hub, but I could not find an official accountI still can not register my credit card in my accountThis is not my fault at the momentI simply could not sell tickets again because of stub hub system problemsWe file a formal claim and demand compensation
I sold tickets, which were not delivered correctly due to a website glitch*** refused to acknowledge the problem, and fined me unfairlyI sold tickets on *** (#*** and #*** and uploaded the tickets to be distributed to the buyerof the tickets were distributed correctly, the other were claimed not to work by the buyer2nd buyers claimed they received the wrong tickets, but my records show I uploaded the correct ticketsSo I concluded that Stubhub did not distribute the tickets correctlyIf there was a problem with the tickets, Stubhub could have contacted me and I could have worked with them to resolve the problem immeadiatlyInstead they simply charged my credit card with a penalty weeks later when there was no way to fix the problemI was told that they didn't contact me immediately because there was not enough staff to handle these kind of problems promptlyI disputed this charge with my credit card company, and Stubhub locked my account