I sold a pair of concert tickets using StubHubThey were sold below face valueI followed all StubHub processes and the buyer received their tickets on timeStubHub contacted me days after the concert took place and said the buyer was denied entry to the concertStubHub advised me to go through all the proper channels to investigate the issue and I followed everything I was toldI tried to request a scan report like StubHub advised me to do, however the venue and ticket provider (***) would not provide this to meI tried calling and emailing *** to get the report and they wouldn't provide the informationI had a conference call with Stubhub and the venue (just as StubHub advised) and still wasn't provided with the scan reportSince I could not get this information StubHub charged me for the tickets as well as an additional chargeThis is an unfair way to conduct businessThere was no proof that I was at fault for the buyer's denial of entry and there is no
I've contacted StubHub on three different occasionsI didn't receive the help I needed from *** *** nor *** StubHub sent me multiple shipping labelsI sent out the ticket with the original label they sent, but they have no record of the original label they sent so I have to watch tracking and contact them when it has been delivered so they can ask the seller if he received itThe problem is that he could lie and I could lose money all because of their error*** would not allow me to send e-mail evidence of the original label they sent me or allow me speak to a manager
I sold tix on StubHub that had been converted into a PDF using an app (ticketfire) for 270$I was then informed by StubHub that, not only would I not get my payment, but I would be charged an additional 555.80$ to compensate the buyer because my tix were "invalid"While accepting the fact that I am responsible for the cost of replacement tix, I objected to the exorbitant cost of the replacement tix-the buyer was given tix valued at 425$ in place of my tix that only cost 150$! I contacted ticketfire and they reported that they had converted other tix to the concert and there were no other reported problemsWhen I contacted StubHub, I was informed that the buyers tix weren't necessarily "invalid", but were never scanned because apparently a worker thought the looked fakeTherefore, I have no way to prove that the tix were "invalid" and there is no way to prevent any buyer to claim that their tix were not scanned, but still turned away, and be rewarded with inordinately improved tix-all at the sellers expense! Sellers beware!!!!!!
I ordered $** tickets from this company on March 8,*** and received $** tickets! I purchased $** concert tickets on March 8,***, when I received my tickets they are $** ticketsOn the STUB HUB website there is a general admission area marked in YELLOW, under that area is a Grey box which the tickets indicated they were located inI contacted STUB HUB today March 14,*** I live chatted representative MIKE M FIRST stated that that I was always protected by FanProtection Guarantee, which guarantees that I will receive my tickets on time for the even,and they will be valid for entry, if there is an issue with my tickets we will do our best to find you comparable or better tickets or offer a refundas I began to explain my problem MIKE M became Statistic in his responses and only offered that I arrived at the event early as my tickets are general admission or he would give me a couponwhen I explained that the STUB HUB website showed my $** tickets located in the grey box he rep
StubHub sold me front row tickets that were in fact not availableThen they tried to get me to accept different tickets (non-front row) as a form of compromise and after I refused, they said they would have their resolution department get back to me by 9PM the next day and no one ever didI called again and customer no service said they were cancelling the order and could not explain why no one had gotten back to me as promisedAlthough the order was cancelled by StubHub due to their own error, they did not automatically issue a refund to my credit cardI had to contact them again (have a copy of the online chat) to demand the refund, which they said had to be reviewedThis is a sham of an operation and buyer bewareStubHub represents ticket sharks and makes money even when they do not fulfill orders, yet leaves the buyer of tickets basically stranded, even after I had purchased airline tickets to attend the event and invited other people
Horrible customer service experienceComplete lack of caring or empathyWhen my ticket sale fell through due to matters outside my control they gave the buyer replacement ticketsI think this is good practice, however, StubHub employees are the ones who decide what comparable tickets will costI sold tickets at $300, they replaced said tickets with $ticketsI incur the additional costI asked how it is determined what is comparable because after the sale fell through I checked the StubHub website to check on tickets as I felt bad for the buyerTiickets in the section of the ones I sold were still available for comparable price (around $300) on the day of the showThe buyer had purchased tickets from me just hours prior Not sure how it’s ethical for them to decide how to spend other people’s money and they give no real answers on this!!! I would have gladly paid the 40% fee on the selling price of my tickets as I am the one who set that price but I would never expect a random associate to determine comparable seats are double the price!!! Is this even real life??? I called StubHub times and they were zero helpI asked the supervisor who I spoke to what a customer is worth to them and she couldn’t even answer! Completely laughable!!! Keep in mind StubHub is owned by *** so you may expect a similar customer service experience!
DO NOT buy tickets from STUB HUB You may get SCAMMED due to lack of disclosureI purchased tickets from their site online and the webpage said all three of my seats would be togther As it turns out there are no seats-- the "seats" are in the wheelchair accessible area-- there was NO DISCLOSURE of this prior to the purchase I checked times prior to purchasingCompletely misleading and fraudulent StubHub completely denies that there was no disclusure Here's what the page read: Section A, ROW X--all seats will be together It could have just as easily said Row X Wheelchair accessible StubHub refused to refund or exchange We were lured into a SCAM BEWARE!!
I purchased tickets order number***When I received the tickets value on ticket reads $Service fees for the tickets were $eachI called and spoke with both a customer service rep and supervisor to try and remedy the situationDid not resoluteI understand a seller can resell ticket higher than face valueMy concern is with the service feesThere is no way that they should be above the original face value of the ticketTo the best of my knowledge there was recently (in the past years) class action lawsuit filed against ticketmaster for the very thing I'm complaining about, which was won by the people
I purchased tickets for a show in *** *** for Celine Dion for June 8th for two peopleWhile in*** my parents wanted to see Jlo as wellI went on stubhub to make the purchase and the website kept kicking me outI attempted to complete the purchase several times each time having to input the dataI was finally able to make the purchase after multiple attemptsOn Friday June 8th my partner and I went to see Celine Dione ( tickets purchased via Stubhub)On June 9th we went to attend the Jlo concert and when I presented the tickets I purchased on line ( after several attempts), I was advised that the tickets were actually for June 8thOut of desperation I purachsed new tickets on the day of the concert because there was nothing the venue could do at the timeI contacted stubhub to advise them of the issue with their website and explained why would I purchase tickets for the same day for two different concerts at the same time ( how could I possibly be at two places at once )I
I purchased tickets to a concert on 3/18/**The concert was held on 8/19/**I received the ticket information immediately after purchaseI was able to print them as soon as I received themI went to the concert and the tickets I had were all deniedWhen I went to the ticket resolution counter at the venue they were able to tell me my tickets were already scannedI immediately called Stub Hub and sat on hold due to large call volumeWhen I finally got a representative on the line and explained my problem she apologized and attempted to find me different tickets but she was unable toShe was going to process a full refund and give me a $** creditWhich did not meet my expectations due to the fact that I had taken off work to go to this concert, drove over hours, had my husband and children with meIt was unacceptableSo she then offered me $***At that point I asked to speak to a supervisor, who was unavailable at the time so I provided my phone number and they would ca
Flaw in their online ticket purchase process charged my credit card without my authorization and before I was able to confirm purchaseI attempted to proactively call their support line directly afterwards to tell them of the issue and my non-intention to purchase the ticketsI was told that there "was no flaw in their system", it was "my fault", and if I wanted, "they could relist the tickets for re-sale for an additional fee"AVOID THIS COMPANY AT ALL COSTS!
Stubhub cancelled my order and were not apologetic about it at all they just gave me several different excusesNone of which were issues that should have resulted in my order being cancelled
I listed a concert ticket for sale on *** about an hour and a half before the show startedThis was my first time using StubHubThey confirmed the listing after much back-and-forth online chatThey then sent me an email that the listing was incorrect (it was not, as the venue is not large)Their employee told me to delete the listingWhen I went to do that, I would not have been able to re-list itShe was going to re-list itThe chat was disconnected, and I deleted the listingA that moment, the ticket was sold and I got an email and a phone call from StubHub that the ticket was sold and I would be paid via my checking account within daysOn Monday, just after midnight, I got an email that the sale was cancelled and StubHub billed my credit card for a fee for not delivering the ticket as promisedI also got an email from the venue that the ticket was usedI contacted StubHub via chat and the employee was rude and threatened to disconnect the chatHe was also suppose
Used Stubhub to buy tickets for Hamilton in Chicago We flew out there to see the playWhen we got to there venue, we found out that the tickets were already usedWe found out that we were not the only ones in this predicamentA couple before us also had our same seats and alsobought on StubhubSo Stubhub sold the same tickets at least twiceThey have no quality system to check if they sold it once While they did refund our money, it certainly ruined our weekend
I used StubHub for the first time to purchase tickets to a show in*** ** at *** *** * ** ** *** *** When I logged on to the website I purchased tickets which said nothing about being General Admission in the "bowl" section of the stadiumThe tickets were simply listed as *** *** and there was an arrow, displaying the ticket price, hovering over the field or lawn section of the stadiumI purchased the tickets because this is where we wanted to stand, in the field, where the arrow was pointing and displaying the ticket priceA couple days later I received tickets labeled *** *** *** with seats/sections specifiedThis was NOT apparent when I bought the ticketsNo where in the original order did it say "bowl" or I would not have selected these specific ticketsI called StubHub and the woman I spoke with agreed with me that this was incorrect and that StubHub would remedy the situationHowever days later I received a call and an email fro
I puurchased tickets that were advertised as one date but as soon as I press confirm to buy them I recieved an email saying that the tickets were for a different date than what was advertised and they’re refusing to give me a refund or in some cases they hang up on me when I say that I can send screen shots to an email to prove they did me wrong
I recently sold a pair of tickets on StubHub! and send the tickets to the buyer by regular mailA few days later, I was emailed by Stubhub! to say that the sale had been cancelled, I was being charged $54, and I may not receive my tickets back, all because I didn't send the tickets using the UPS shipping label they providedThis puts me out more than $I read through StubHub's 'seller policies,' and they are very unclear, not mentioning at all, that I could get stuck in this mess if I didn't send the tickets using UPSI feel like I've been robbed by a company that I should have been able to trustIt is an absurd (illegal?) business model, clearly designed to make as much money as possible for providing little to no service
They shouldn’t even get one star their customer service is horrible you can’t even resolve anything through chat !
They told me my tickets were sold I never got my money and then when I sent them a message they told me it’s because there was some security issues and they had to deactivate my account I was never notified of this so now I’m out of the tickets and out of the money and that was $!!!!!!! They won’t even tell me why any of this happened either it would’ve been nice to have a heads up on what apparently went wrong !!!!!!!!
Stubhub sold me premium seats for $to the *** *** and Seasons concert at *** *** *** *** for Friday, 8pm, on *** ** ***Stubhub’s site guarantees 100% satisfaction or your money backHowever, about minutes into the concert a mass of fans rushed the stage and remained there for the rest of the eventFrom that point forward, my view of the stage was totally obstructedI have video evidence reflecting thisNeither *** the venue, or private security refused to remedy the situationThis despite myself, my fiance, and many other people loudly calling for those fans to sit down*** actually encouraged the fans to remain in front of the stage my continously shaking their handsMy tickets did not indicate an obstructed view, and in fact were actually among the best seats in the houseI contacted Stubhub and they refused to remedy this wrong by refunding the cost of the ticketsCalls to the venue itself went unansweredI actually have video evid
I sold a pair of concert tickets using StubHubThey were sold below face valueI followed all StubHub processes and the buyer received their tickets on timeStubHub contacted me days after the concert took place and said the buyer was denied entry to the concertStubHub advised me to go through all the proper channels to investigate the issue and I followed everything I was toldI tried to request a scan report like StubHub advised me to do, however the venue and ticket provider (***) would not provide this to meI tried calling and emailing *** to get the report and they wouldn't provide the informationI had a conference call with Stubhub and the venue (just as StubHub advised) and still wasn't provided with the scan reportSince I could not get this information StubHub charged me for the tickets as well as an additional chargeThis is an unfair way to conduct businessThere was no proof that I was at fault for the buyer's denial of entry and there is no
I've contacted StubHub on three different occasionsI didn't receive the help I needed from *** *** nor *** StubHub sent me multiple shipping labelsI sent out the ticket with the original label they sent, but they have no record of the original label they sent so I have to watch tracking and contact them when it has been delivered so they can ask the seller if he received itThe problem is that he could lie and I could lose money all because of their error*** would not allow me to send e-mail evidence of the original label they sent me or allow me speak to a manager
I sold tix on StubHub that had been converted into a PDF using an app (ticketfire) for 270$I was then informed by StubHub that, not only would I not get my payment, but I would be charged an additional 555.80$ to compensate the buyer because my tix were "invalid"While accepting the fact that I am responsible for the cost of replacement tix, I objected to the exorbitant cost of the replacement tix-the buyer was given tix valued at 425$ in place of my tix that only cost 150$! I contacted ticketfire and they reported that they had converted other tix to the concert and there were no other reported problemsWhen I contacted StubHub, I was informed that the buyers tix weren't necessarily "invalid", but were never scanned because apparently a worker thought the looked fakeTherefore, I have no way to prove that the tix were "invalid" and there is no way to prevent any buyer to claim that their tix were not scanned, but still turned away, and be rewarded with inordinately improved tix-all at the sellers expense! Sellers beware!!!!!!
I ordered $** tickets from this company on March 8,*** and received $** tickets! I purchased $** concert tickets on March 8,***, when I received my tickets they are $** ticketsOn the STUB HUB website there is a general admission area marked in YELLOW, under that area is a Grey box which the tickets indicated they were located inI contacted STUB HUB today March 14,*** I live chatted representative MIKE M FIRST stated that that I was always protected by FanProtection Guarantee, which guarantees that I will receive my tickets on time for the even,and they will be valid for entry, if there is an issue with my tickets we will do our best to find you comparable or better tickets or offer a refundas I began to explain my problem MIKE M became Statistic in his responses and only offered that I arrived at the event early as my tickets are general admission or he would give me a couponwhen I explained that the STUB HUB website showed my $** tickets located in the grey box he rep
StubHub sold me front row tickets that were in fact not availableThen they tried to get me to accept different tickets (non-front row) as a form of compromise and after I refused, they said they would have their resolution department get back to me by 9PM the next day and no one ever didI called again and customer no service said they were cancelling the order and could not explain why no one had gotten back to me as promisedAlthough the order was cancelled by StubHub due to their own error, they did not automatically issue a refund to my credit cardI had to contact them again (have a copy of the online chat) to demand the refund, which they said had to be reviewedThis is a sham of an operation and buyer bewareStubHub represents ticket sharks and makes money even when they do not fulfill orders, yet leaves the buyer of tickets basically stranded, even after I had purchased airline tickets to attend the event and invited other people
Horrible customer service experienceComplete lack of caring or empathyWhen my ticket sale fell through due to matters outside my control they gave the buyer replacement ticketsI think this is good practice, however, StubHub employees are the ones who decide what comparable tickets will costI sold tickets at $300, they replaced said tickets with $ticketsI incur the additional costI asked how it is determined what is comparable because after the sale fell through I checked the StubHub website to check on tickets as I felt bad for the buyerTiickets in the section of the ones I sold were still available for comparable price (around $300) on the day of the showThe buyer had purchased tickets from me just hours prior Not sure how it’s ethical for them to decide how to spend other people’s money and they give no real answers on this!!! I would have gladly paid the 40% fee on the selling price of my tickets as I am the one who set that price but I would never expect a random associate to determine comparable seats are double the price!!! Is this even real life??? I called StubHub times and they were zero helpI asked the supervisor who I spoke to what a customer is worth to them and she couldn’t even answer! Completely laughable!!! Keep in mind StubHub is owned by *** so you may expect a similar customer service experience!
DO NOT buy tickets from STUB HUB You may get SCAMMED due to lack of disclosureI purchased tickets from their site online and the webpage said all three of my seats would be togther As it turns out there are no seats-- the "seats" are in the wheelchair accessible area-- there was NO DISCLOSURE of this prior to the purchase I checked times prior to purchasingCompletely misleading and fraudulent StubHub completely denies that there was no disclusure Here's what the page read: Section A, ROW X--all seats will be together It could have just as easily said Row X Wheelchair accessible StubHub refused to refund or exchange We were lured into a SCAM BEWARE!!
I never authorized a purchase for a single ticket to the *** *** ***
I purchased tickets order number***When I received the tickets value on ticket reads $Service fees for the tickets were $eachI called and spoke with both a customer service rep and supervisor to try and remedy the situationDid not resoluteI understand a seller can resell ticket higher than face valueMy concern is with the service feesThere is no way that they should be above the original face value of the ticketTo the best of my knowledge there was recently (in the past years) class action lawsuit filed against ticketmaster for the very thing I'm complaining about, which was won by the people
I purchased tickets for a show in *** *** for Celine Dion for June 8th for two peopleWhile in*** my parents wanted to see Jlo as wellI went on stubhub to make the purchase and the website kept kicking me outI attempted to complete the purchase several times each time having to input the dataI was finally able to make the purchase after multiple attemptsOn Friday June 8th my partner and I went to see Celine Dione ( tickets purchased via Stubhub)On June 9th we went to attend the Jlo concert and when I presented the tickets I purchased on line ( after several attempts), I was advised that the tickets were actually for June 8thOut of desperation I purachsed new tickets on the day of the concert because there was nothing the venue could do at the timeI contacted stubhub to advise them of the issue with their website and explained why would I purchase tickets for the same day for two different concerts at the same time ( how could I possibly be at two places at once )I
I purchased tickets to a concert on 3/18/**The concert was held on 8/19/**I received the ticket information immediately after purchaseI was able to print them as soon as I received themI went to the concert and the tickets I had were all deniedWhen I went to the ticket resolution counter at the venue they were able to tell me my tickets were already scannedI immediately called Stub Hub and sat on hold due to large call volumeWhen I finally got a representative on the line and explained my problem she apologized and attempted to find me different tickets but she was unable toShe was going to process a full refund and give me a $** creditWhich did not meet my expectations due to the fact that I had taken off work to go to this concert, drove over hours, had my husband and children with meIt was unacceptableSo she then offered me $***At that point I asked to speak to a supervisor, who was unavailable at the time so I provided my phone number and they would ca
Flaw in their online ticket purchase process charged my credit card without my authorization and before I was able to confirm purchaseI attempted to proactively call their support line directly afterwards to tell them of the issue and my non-intention to purchase the ticketsI was told that there "was no flaw in their system", it was "my fault", and if I wanted, "they could relist the tickets for re-sale for an additional fee"AVOID THIS COMPANY AT ALL COSTS!
Stubhub cancelled my order and were not apologetic about it at all they just gave me several different excusesNone of which were issues that should have resulted in my order being cancelled
I listed a concert ticket for sale on *** about an hour and a half before the show startedThis was my first time using StubHubThey confirmed the listing after much back-and-forth online chatThey then sent me an email that the listing was incorrect (it was not, as the venue is not large)Their employee told me to delete the listingWhen I went to do that, I would not have been able to re-list itShe was going to re-list itThe chat was disconnected, and I deleted the listingA that moment, the ticket was sold and I got an email and a phone call from StubHub that the ticket was sold and I would be paid via my checking account within daysOn Monday, just after midnight, I got an email that the sale was cancelled and StubHub billed my credit card for a fee for not delivering the ticket as promisedI also got an email from the venue that the ticket was usedI contacted StubHub via chat and the employee was rude and threatened to disconnect the chatHe was also suppose
Used Stubhub to buy tickets for Hamilton in Chicago We flew out there to see the playWhen we got to there venue, we found out that the tickets were already usedWe found out that we were not the only ones in this predicamentA couple before us also had our same seats and alsobought on StubhubSo Stubhub sold the same tickets at least twiceThey have no quality system to check if they sold it once While they did refund our money, it certainly ruined our weekend
I used StubHub for the first time to purchase tickets to a show in*** ** at *** *** * ** ** *** *** When I logged on to the website I purchased tickets which said nothing about being General Admission in the "bowl" section of the stadiumThe tickets were simply listed as *** *** and there was an arrow, displaying the ticket price, hovering over the field or lawn section of the stadiumI purchased the tickets because this is where we wanted to stand, in the field, where the arrow was pointing and displaying the ticket priceA couple days later I received tickets labeled *** *** *** with seats/sections specifiedThis was NOT apparent when I bought the ticketsNo where in the original order did it say "bowl" or I would not have selected these specific ticketsI called StubHub and the woman I spoke with agreed with me that this was incorrect and that StubHub would remedy the situationHowever days later I received a call and an email fro
I puurchased tickets that were advertised as one date but as soon as I press confirm to buy them I recieved an email saying that the tickets were for a different date than what was advertised and they’re refusing to give me a refund or in some cases they hang up on me when I say that I can send screen shots to an email to prove they did me wrong
I recently sold a pair of tickets on StubHub! and send the tickets to the buyer by regular mailA few days later, I was emailed by Stubhub! to say that the sale had been cancelled, I was being charged $54, and I may not receive my tickets back, all because I didn't send the tickets using the UPS shipping label they providedThis puts me out more than $I read through StubHub's 'seller policies,' and they are very unclear, not mentioning at all, that I could get stuck in this mess if I didn't send the tickets using UPSI feel like I've been robbed by a company that I should have been able to trustIt is an absurd (illegal?) business model, clearly designed to make as much money as possible for providing little to no service
They shouldn’t even get one star their customer service is horrible you can’t even resolve anything through chat !
They told me my tickets were sold I never got my money and then when I sent them a message they told me it’s because there was some security issues and they had to deactivate my account I was never notified of this so now I’m out of the tickets and out of the money and that was $!!!!!!! They won’t even tell me why any of this happened either it would’ve been nice to have a heads up on what apparently went wrong !!!!!!!!
Stubhub sold me premium seats for $to the *** *** and Seasons concert at *** *** *** *** for Friday, 8pm, on *** ** ***Stubhub’s site guarantees 100% satisfaction or your money backHowever, about minutes into the concert a mass of fans rushed the stage and remained there for the rest of the eventFrom that point forward, my view of the stage was totally obstructedI have video evidence reflecting thisNeither *** the venue, or private security refused to remedy the situationThis despite myself, my fiance, and many other people loudly calling for those fans to sit down*** actually encouraged the fans to remain in front of the stage my continously shaking their handsMy tickets did not indicate an obstructed view, and in fact were actually among the best seats in the houseI contacted Stubhub and they refused to remedy this wrong by refunding the cost of the ticketsCalls to the venue itself went unansweredI actually have video evid