I had a terrible purchasing experience with Stubhub, one that in my mind would've been extremely easy to resolveI am surprising my husband with sideline Vikings tickets for our upcoming anniversary, and finally settled on going through StubhubI created an account, purchased the tickets, and received my order confirmation along with an email copyAll good, right? NOWithin a half hour, I had back to back missed calls from a random numberBeing that I was at work and my phone on silent, I did not answer these callsI was left a voicemail form a woman stating she worked at Stubhub, and that they needed to verify my "large" order and to please call to confirm(My tickets cost $all together, not something I thought I would get a telephone call for)Regardless, I called the number back and was connected to a customer service repAfter providing her my order number and information, she informed me that their security/fraud department had not only cancelled my order (releasing the tickets I specifically wanted back to the public for purchase) but also locked my accountWhat??? The thing that really frustrated me is that they could do NOTHING about it for hoursI asked to be transferred to that department to confirm and continue with my order: "No, sorry we can't transfer you, but they will call you within hours to discuss." I asked for someone to call me much sooner and was refusedI started a conversation with a chat representative, who said that when new accounts are created and a large order placed, their team likes to confirm it was real and not fraudOk, that's all well and good, but where is the warning when you're checking out that someone will need to confirm with you prior to your order fully being placed? The game is still over months away and after a minor freak out moment, I realized there were still available seats in the row and section I wantedI ordered them on NFL Ticket Exchange and have had zero issuesBut what if that was not the case and those tickets were no longer available? This seems unacceptableIt just blows my mind that a company would question you for creating an account to place an order, when this is a step they make you do in order to purchase tickets??? All I wanted was someone to unlock my account and re-place my order, as it obviously was not fraud and they had no means to think it wasThis was too much to ask of their customer service team, who kept saying "hours" (which by the way, it has been and I have not received a call back yet)Extremely disappointed in Stubhub and will never use them again
My Star review is based on my last experience with StubhubFirst off , the policy that they remove listings to hours prior to the event start time is unfair, and quite frankly iticI, along with all other Stubhub sellers can deliver a mobile ticket up to the start of the eventBesides this nonsense, I tried calling Stubhub the day of the event 3-17-to ask why my listing was removed at 11:30A, when the event started at 3:30PThe wait time was to minutes, so I opted for a call backI never received a call backI contacted customer service today and was told that they were training internsThat is not an excuseI should have received a callIf I had received a call and had an explanation, I would've tried to sell the ticket else whereInstead I waited for the call to find out how I can relist my ticket, since some how there were some tickets still listed for the event up until 3:30PMWhy can some people list up until the event time and others can not? It's make zero senseAfter all this, Stubhub was not willing to reimburse me in any way for my lossesLosses that were clearly the fault of Stubhub, their policy and their employees lack of attentionI will be looking for an alternative to Stubhub for all my ticket selling and buying needsIf Stubhub changes their ridiculous policy that removes listings before the event time I may be backThis is 2018, we have the technology, let us use itCiao Stubhub, it was nice knowing you
I purchased a ticket that should be a 2-day pass to a concert in *** *** ** *** *** *** *** *** The ticket I received was only a one day ticket for *** *** *** The tickets are not able to be separated and I was given an invalid productThey refused to give me a refund of my $These tickets were originally sold from ticketmaster for $for the day general admissionThey are trying to sell one day for $general admissionThis is robberyI spoke to *** from Customer service on*** ** *** CSTShe said that they cannot refund the money
Stubhub backed out on deal! I sold x tickets to a concert and sent the wristbands WITH DELIVERY CONFIRMATION to the buyer x hours before the wristbands arrived, Stubhub allowed the buyer to cancel the order even though the tickets were enroute and delivered in the next hours All this was more than hours before the event started To make it worse, Stubhub charged me x times the current market value for replacement tickets In the end, the buyer ended up with x tickets for the price of and I was down $even though I sold tickets!
On March 23rd, 2018, I reviewed and purchased tickets to a Mississippi State baseball game The tickets for the advertised "seats" in "Row 7" were listed as "General Admission" but stated that "all four seats would be together" In addition, the email purchase confirmation listed specifically numbered seats in Row However, upon receipt and printing of the actual tickets, it was stated they were "Standing Room Only" and that NO seats we associated with this ticket selection Upon issuing a complaint to Stub Hub via telephone, their only response was to offer a Stub Hub coupon for future Stub Hub purchases equal to the value of the Stub Hub fees but not the ticket price So much for their 100% Fan Protect Guarantee Cleary a case of "advertising"
I posted two tickets for sale on stubhub.*** approximately days before an event in our cityThe policies told me that the ad would expire days later (day before the event)On the day of the event, seeing as how the tickets hadn't sold, we decided to go ourselvesAt minutes prior to showtime, an email came in saying that the tickets had been soldHowever, we were already in the event with our cell phones offSo after the show, we see the email (with the wrong name and event time) and this was followed up with an email from Stubhub saying that the tickets didn't work for the buyer (though I'm not sure how that would ever work as the contact from Stubhub incorrectly listed the showtime as hours later despite us listing the correct time)We explained what happened and their only response was to immediately charge us for an additional $"recoup fee" as per their "seller policies"This charge was never authorized by me as we were still in discussion about the technical er
I am not a professional ticket seller, I am a person selling legitimate tickets to a Broadway show (show date March 10, 2018)Since my husband is currently unemployed, I decided to put my tickets up for sale on StubHubIf they sold, great, if not, I would go to the showOn Sunday, March 4th the tickets sold and on Monday morning, March 5th, I started putting together the package of tickets to send to the buyerWhen I logged into Ticketmaster to print the tickets, I wouldn't figure out how to print them, as they came up as electronic ticketsOn the ticketmaster website, It said "your device is your ticket", but it also advised to print hardcopy photos of the tickets to have "just in case"At that point I stopped and called StubHub customer serviceI am a regular person, just trying to make sure the people who bought the tickets could go to the show without problemHence, the phone call to stub Hub, to make sure I did the right thing to get the tickets to the end userI expl
Stub hub and I had a contract that they sell my ticket and ONLY in the event of permanently cancelled (NOT postponed) show can they then refund the sale of the ticketsWell they lied reimbursed the buyer and back billed me the moneyI have ALL correspondence from *** stating concert is ONLY postponed and the new date was also setIn addition I have emails from stub hub acknowledge the show is only postponed but they refunded due to change of a band memberThey then lied still claiming cancellation of the show not postponement even though even on the bands site says also POSTPONEDThe tickets are their problem as they own them now not meIf was their breech of contract to me that they refunded the tickets and no longer my responsibility unless the show was never postponed
I ordered tickets through StubHub for a Paris Saint Germain soccer match and they sent me tickets in the incorrect sectionThey sent me tickets in a worse section and did not get the correct tickets to me until minutes before the match startedThen they said I had to print the tickets, which caused me to be minutes late to the matchI reported the issue multiple days before the event and it took them to right before the game to resolve the problemNever using them again
I bought a festival ticket *** *** *** from an Olympia record store called Rainy Day RecordsI purchased my tickets on *** I still have my original receiptI have spoken to the manager of Rainy Day Records who can also provide a copy of my receipt and transaction numberI sold my tickets through StubHub well over a month ago, and had my tickets mailed to the buyer on *** *** *** *** *** event was scheduled to occur between June and June 16, 2018; the reason for selling my tickets was because I was on track to graduate on June 15, 2018, the first day of the eventOn Saturday, July 7, (nearly one month after the event has already taken place), I received an email from someone named *** who claimed to be working for the StubHub investigations teamIn my first email, *** stated that the buyer I sold my tickets to had reported that these tickets were invalid and unable to be scanned, and that now it was my responsibility to prove otherwiseI have gone back
Do not use StubHub International!!! I used StubHub to purchase tickets to a soccer game in Mexico City at Azteca StadiumIt was the America vs Chivas games originally scheduled for September 23, Then Mexico City had the devastating earthquake that caused a rescheduling of the eventI immediately contacted StubHub before I left the United States on my trip to Mexico CityExplained that I would no longer be able to attend the rescheduled event and needed the tickets refundedThey said the only option was to resale the ticketsSo I requested they immediately place them up for saleA few weeks after my trip I received continuous e-mails from StubHub Mexico asking if I wanted to sell my ticketsI continued to respond immediately saying yes I want them for saledays before the newly scheduled event I received another e-mail that said my tickets were still not listed and asking if I wanted to sell themI immediately called StubHub explaining my situationThey refused to help me because StubHub US does not deal with international eventsThey gave me multiple e-mail addresses to send feedback and request my tickets be soldI never received any responsesSo now I am out more than $because of something that was beyond my control with absolutely no support from StubHubI will NEVER use this website again, even if it is the only site selling tickets to the event I wish to attendDo not use them! Worst customer service experience ever and the loss of money makes it far worse
I listed a ticket for sale on StubHub as many people doWhen I created an account on the merchant's website, I opted for a simple Single Sign On method using my *** accountBack story: My *** account was created years ago using an e-mail address that ends in ***Many people do not even recognize this e-mail address because THEY NO LONGER EXIST and was bought about by *** and later *** serversNeedless to say, the e-mail address I use daily is my *** accountOn ***'s settings, I had even changed my e-mail to be my *** addressIt turns out that StubHub stored my *** e-mail as my primary contact along with my cell phone number and addressI noticed this at the time of creating the account and actually adjusted by inputting my *** account as the secondary contact(I was not able to change my primary e-mail contact)I was later told that the only way to change my primary contact was by CALLING THEM AND WAITING FOR A CUSTOMER SERVICE REPN
Twice this week I had tickets for sale that expired at showtimeI noticed that other tickets were still for sale, and I also purchased tickets this week for a different show minutes after the show beganSo, I wanted to know why I was able to buy after a show began and why some tickets were still for sale while mine had expiredI was told that only preferred sellers have their tickets on sale for minutes past showtimeI asked how someone is supposed to know that, especially given it's advertised you can purchase tickets up to minutes after the show beginsI asked where it is statedI was told it isn't stated and only preferred sellers would know thatI asked what defines a preferred seller and could not get an answerVery misleading
I purchased tickets for a show through StubHub, while I had my reservations about their verification process I understood that if I got to the show and was not allowed entry that StubHub would get me equivalent ticketsI became sick and tried to list my tickets for resellI went onto their mobile app and tried to submit my listing and was met with an error message saying that the listing hadn't been posted because an error occurred and it said to try again laterSo I went onto my computer this time, onto their website, and submitted a listing and a confirmation screen showedAfter a work call, I went to check my app and it said that the listing WAS posted twice and soldConcerned for the buyer I contacted StubHub's live chat and was told that they would cancel the sale but that I would be charged"The charge may be of prices )40% of the price that you listed the tickets for 2) the difference between what you listed for and the cost of the new tickets The higher of those will be applied." This was sent to me by *** over their chatWhen I asked for the contact information of someone I could appeal this fee too, I was told "Trust me no one you speak to will be able to do anything about the fees." When I asked for a a formal complaint line or address I was sent the address for StubHub headquartersI was also told that StubHub's method of "verification" is that they have a reader that confirms whether or not PDFs are realThey have no way to prevent two listings for the same seats being postedI am going to be charged ~$because the StubHub mobile app has a glitch in its system
Spent hours on the phone with them trying to get a mobile ticket issue straightened outThey would not refund my moneyAWFUL COMPANY! Going to contact my Credit Card company and see if they can get my money back
I ordered tickets off StubHubI immediately contacted them to cancel the orderThey refusedI ordered tickets off StubHubMy first time ever using themMy husband got very upset with meI IMMEDIATELY contacted them to cancel the orderThey refused and promised my tickets would resell online right awayThe tickets didn't sellI also see that the tickets are still online at $** for and they charged me $***I thought this was illegalI thought I had hours to cancel? I keep contacting themThey won't respondI'm confused and can't afford to get ripped offWhere's the decency?
Expectations set & missed, zero callback ability, blaming of other depts, overcharged: On Tues July 26th, I called Stuhbub to immediately report a minor issue with a $*** ticket listing for an event occurring Fri Aug 5thI had incorrectly listed the seating section, and I offered comparable replacement ticketsAfter waiting on hold for over minutes, I reached a Stubhub customer service rep, who took my information & set the expectation that they would contact the ticket buyer within 48hrs to report the issueThe rep also told me that because I proactively reached out & offered comparable seats, that I should expect to be charged 20-25% of the transaction [approximately $**], which I agreed was appropriateOn Friday July 29th, I had still not received an update or callback as promised, so I proactively called Stubhub customer service & waited on hold againThat rep informed me that another Stuhub dept had failed to contact the buyer as promisedThe buyer had no
Earlier this week I bought tickets to a sporting event at stubhub***Something came up and I was no longer able to make it to those two eventsI tried to list the tickets on StubHub to sell just like I did a bunch of times beforeBut the customer service department said you can no longer sell tickets with a debit card, even though I have listed and sold tickets with only a debit card on fileIt's like they are just making up rules day by by
I sold a match ticket on *** *** a football match for the*** *** *** on 5/18/The Reference number for the transaction is: *** I have sent numerous e-mails and requests asking for my payment of $but I always get "we're working on it" answerThis has been happening for over monthsThey asked for my bank information and I sent it to them more than onceThey said they need a *** code to send me the payment and I told them my bank only uses a routing number like most banks in the USA do and there must be a different way to send my payment if they can't use the routing numberThey can send me a check, use a different bank as a mediator to route my payment to my bank, etcThey said OK we will work on sending you the payment then I heard nothing from them for several weekI contacted them again and they said we can send you the money through PayPalSo I sent them my PayPal account information but they still have not sent me the payment and they s
I purchased three *** *** tickets on *** ***, for $*** for a concert that was supposed to take place *** 8th *** in *** FL (*** *** *** ***) On ***, *** 6, *** the iconic 49-year-old singer announced via social media that she would be postponing her tour indefinitelyA majority of customers have already received a refund and I have notStubhub has told me they will not refund since *** *** has only 'postponed' the concert and not canceled itThis "postponement", I believe is legally due to the fact postponements typically come with a specific date and venue confirmationTherefore, legally I consider this a "cancellation"
I had a terrible purchasing experience with Stubhub, one that in my mind would've been extremely easy to resolveI am surprising my husband with sideline Vikings tickets for our upcoming anniversary, and finally settled on going through StubhubI created an account, purchased the tickets, and received my order confirmation along with an email copyAll good, right? NOWithin a half hour, I had back to back missed calls from a random numberBeing that I was at work and my phone on silent, I did not answer these callsI was left a voicemail form a woman stating she worked at Stubhub, and that they needed to verify my "large" order and to please call to confirm(My tickets cost $all together, not something I thought I would get a telephone call for)Regardless, I called the number back and was connected to a customer service repAfter providing her my order number and information, she informed me that their security/fraud department had not only cancelled my order (releasing the tickets I specifically wanted back to the public for purchase) but also locked my accountWhat??? The thing that really frustrated me is that they could do NOTHING about it for hoursI asked to be transferred to that department to confirm and continue with my order: "No, sorry we can't transfer you, but they will call you within hours to discuss." I asked for someone to call me much sooner and was refusedI started a conversation with a chat representative, who said that when new accounts are created and a large order placed, their team likes to confirm it was real and not fraudOk, that's all well and good, but where is the warning when you're checking out that someone will need to confirm with you prior to your order fully being placed? The game is still over months away and after a minor freak out moment, I realized there were still available seats in the row and section I wantedI ordered them on NFL Ticket Exchange and have had zero issuesBut what if that was not the case and those tickets were no longer available? This seems unacceptableIt just blows my mind that a company would question you for creating an account to place an order, when this is a step they make you do in order to purchase tickets??? All I wanted was someone to unlock my account and re-place my order, as it obviously was not fraud and they had no means to think it wasThis was too much to ask of their customer service team, who kept saying "hours" (which by the way, it has been and I have not received a call back yet)Extremely disappointed in Stubhub and will never use them again
My Star review is based on my last experience with StubhubFirst off , the policy that they remove listings to hours prior to the event start time is unfair, and quite frankly i
ticI, along with all other Stubhub sellers can deliver a mobile ticket up to the start of the eventBesides this nonsense, I tried calling Stubhub the day of the event 3-17-to ask why my listing was removed at 11:30A, when the event started at 3:30PThe wait time was to minutes, so I opted for a call backI never received a call backI contacted customer service today and was told that they were training internsThat is not an excuseI should have received a callIf I had received a call and had an explanation, I would've tried to sell the ticket else whereInstead I waited for the call to find out how I can relist my ticket, since some how there were some tickets still listed for the event up until 3:30PMWhy can some people list up until the event time and others can not? It's make zero senseAfter all this, Stubhub was not willing to reimburse me in any way for my lossesLosses that were clearly the fault of Stubhub, their policy and their employees lack of attentionI will be looking for an alternative to Stubhub for all my ticket selling and buying needsIf Stubhub changes their ridiculous policy that removes listings before the event time I may be backThis is 2018, we have the technology, let us use itCiao Stubhub, it was nice knowing you
I purchased a ticket that should be a 2-day pass to a concert in *** *** ** *** *** *** *** *** The ticket I received was only a one day ticket for *** *** *** The tickets are not able to be separated and I was given an invalid productThey refused to give me a refund of my $These tickets were originally sold from ticketmaster for $for the day general admissionThey are trying to sell one day for $general admissionThis is robberyI spoke to *** from Customer service on*** ** *** CSTShe said that they cannot refund the money
Stubhub backed out on deal! I sold x tickets to a concert and sent the wristbands WITH DELIVERY CONFIRMATION to the buyer x hours before the wristbands arrived, Stubhub allowed the buyer to cancel the order even though the tickets were enroute and delivered in the next hours All this was more than hours before the event started To make it worse, Stubhub charged me x times the current market value for replacement tickets In the end, the buyer ended up with x tickets for the price of and I was down $even though I sold tickets!
On March 23rd, 2018, I reviewed and purchased tickets to a Mississippi State baseball game The tickets for the advertised "seats" in "Row 7" were listed as "General Admission" but stated that "all four seats would be together" In addition, the email purchase confirmation listed specifically numbered seats in Row However, upon receipt and printing of the actual tickets, it was stated they were "Standing Room Only" and that NO seats we associated with this ticket selection Upon issuing a complaint to Stub Hub via telephone, their only response was to offer a Stub Hub coupon for future Stub Hub purchases equal to the value of the Stub Hub fees but not the ticket price So much for their 100% Fan Protect Guarantee Cleary a case of "advertising"
I posted two tickets for sale on stubhub.*** approximately days before an event in our cityThe policies told me that the ad would expire days later (day before the event)On the day of the event, seeing as how the tickets hadn't sold, we decided to go ourselvesAt minutes prior to showtime, an email came in saying that the tickets had been soldHowever, we were already in the event with our cell phones offSo after the show, we see the email (with the wrong name and event time) and this was followed up with an email from Stubhub saying that the tickets didn't work for the buyer (though I'm not sure how that would ever work as the contact from Stubhub incorrectly listed the showtime as hours later despite us listing the correct time)We explained what happened and their only response was to immediately charge us for an additional $"recoup fee" as per their "seller policies"This charge was never authorized by me as we were still in discussion about the technical er
I am not a professional ticket seller, I am a person selling legitimate tickets to a Broadway show (show date March 10, 2018)Since my husband is currently unemployed, I decided to put my tickets up for sale on StubHubIf they sold, great, if not, I would go to the showOn Sunday, March 4th the tickets sold and on Monday morning, March 5th, I started putting together the package of tickets to send to the buyerWhen I logged into Ticketmaster to print the tickets, I wouldn't figure out how to print them, as they came up as electronic ticketsOn the ticketmaster website, It said "your device is your ticket", but it also advised to print hardcopy photos of the tickets to have "just in case"At that point I stopped and called StubHub customer serviceI am a regular person, just trying to make sure the people who bought the tickets could go to the show without problemHence, the phone call to stub Hub, to make sure I did the right thing to get the tickets to the end userI expl
Stub hub and I had a contract that they sell my ticket and ONLY in the event of permanently cancelled (NOT postponed) show can they then refund the sale of the ticketsWell they lied reimbursed the buyer and back billed me the moneyI have ALL correspondence from *** stating concert is ONLY postponed and the new date was also setIn addition I have emails from stub hub acknowledge the show is only postponed but they refunded due to change of a band memberThey then lied still claiming cancellation of the show not postponement even though even on the bands site says also POSTPONEDThe tickets are their problem as they own them now not meIf was their breech of contract to me that they refunded the tickets and no longer my responsibility unless the show was never postponed
I ordered tickets through StubHub for a Paris Saint Germain soccer match and they sent me tickets in the incorrect sectionThey sent me tickets in a worse section and did not get the correct tickets to me until minutes before the match startedThen they said I had to print the tickets, which caused me to be minutes late to the matchI reported the issue multiple days before the event and it took them to right before the game to resolve the problemNever using them again
I bought a festival ticket *** *** *** from an Olympia record store called Rainy Day RecordsI purchased my tickets on *** I still have my original receiptI have spoken to the manager of Rainy Day Records who can also provide a copy of my receipt and transaction numberI sold my tickets through StubHub well over a month ago, and had my tickets mailed to the buyer on *** *** *** *** *** event was scheduled to occur between June and June 16, 2018; the reason for selling my tickets was because I was on track to graduate on June 15, 2018, the first day of the eventOn Saturday, July 7, (nearly one month after the event has already taken place), I received an email from someone named *** who claimed to be working for the StubHub investigations teamIn my first email, *** stated that the buyer I sold my tickets to had reported that these tickets were invalid and unable to be scanned, and that now it was my responsibility to prove otherwiseI have gone back
Do not use StubHub International!!! I used StubHub to purchase tickets to a soccer game in Mexico City at Azteca StadiumIt was the America vs Chivas games originally scheduled for September 23, Then Mexico City had the devastating earthquake that caused a rescheduling of the eventI immediately contacted StubHub before I left the United States on my trip to Mexico CityExplained that I would no longer be able to attend the rescheduled event and needed the tickets refundedThey said the only option was to resale the ticketsSo I requested they immediately place them up for saleA few weeks after my trip I received continuous e-mails from StubHub Mexico asking if I wanted to sell my ticketsI continued to respond immediately saying yes I want them for saledays before the newly scheduled event I received another e-mail that said my tickets were still not listed and asking if I wanted to sell themI immediately called StubHub explaining my situationThey refused to help me because StubHub US does not deal with international eventsThey gave me multiple e-mail addresses to send feedback and request my tickets be soldI never received any responsesSo now I am out more than $because of something that was beyond my control with absolutely no support from StubHubI will NEVER use this website again, even if it is the only site selling tickets to the event I wish to attendDo not use them! Worst customer service experience ever and the loss of money makes it far worse
I listed a ticket for sale on StubHub as many people doWhen I created an account on the merchant's website, I opted for a simple Single Sign On method using my *** accountBack story: My *** account was created years ago using an e-mail address that ends in ***Many people do not even recognize this e-mail address because THEY NO LONGER EXIST and was bought about by *** and later *** serversNeedless to say, the e-mail address I use daily is my *** accountOn ***'s settings, I had even changed my e-mail to be my *** addressIt turns out that StubHub stored my *** e-mail as my primary contact along with my cell phone number and addressI noticed this at the time of creating the account and actually adjusted by inputting my *** account as the secondary contact(I was not able to change my primary e-mail contact)I was later told that the only way to change my primary contact was by CALLING THEM AND WAITING FOR A CUSTOMER SERVICE REPN
Twice this week I had tickets for sale that expired at showtimeI noticed that other tickets were still for sale, and I also purchased tickets this week for a different show minutes after the show beganSo, I wanted to know why I was able to buy after a show began and why some tickets were still for sale while mine had expiredI was told that only preferred sellers have their tickets on sale for minutes past showtimeI asked how someone is supposed to know that, especially given it's advertised you can purchase tickets up to minutes after the show beginsI asked where it is statedI was told it isn't stated and only preferred sellers would know thatI asked what defines a preferred seller and could not get an answerVery misleading
I purchased tickets for a show through StubHub, while I had my reservations about their verification process I understood that if I got to the show and was not allowed entry that StubHub would get me equivalent ticketsI became sick and tried to list my tickets for resellI went onto their mobile app and tried to submit my listing and was met with an error message saying that the listing hadn't been posted because an error occurred and it said to try again laterSo I went onto my computer this time, onto their website, and submitted a listing and a confirmation screen showedAfter a work call, I went to check my app and it said that the listing WAS posted twice and soldConcerned for the buyer I contacted StubHub's live chat and was told that they would cancel the sale but that I would be charged"The charge may be of prices )40% of the price that you listed the tickets for 2) the difference between what you listed for and the cost of the new tickets The higher of those will be applied." This was sent to me by *** over their chatWhen I asked for the contact information of someone I could appeal this fee too, I was told "Trust me no one you speak to will be able to do anything about the fees." When I asked for a a formal complaint line or address I was sent the address for StubHub headquartersI was also told that StubHub's method of "verification" is that they have a reader that confirms whether or not PDFs are realThey have no way to prevent two listings for the same seats being postedI am going to be charged ~$because the StubHub mobile app has a glitch in its system
Spent hours on the phone with them trying to get a mobile ticket issue straightened outThey would not refund my moneyAWFUL COMPANY! Going to contact my Credit Card company and see if they can get my money back
I ordered tickets off StubHubI immediately contacted them to cancel the orderThey refusedI ordered tickets off StubHubMy first time ever using themMy husband got very upset with meI IMMEDIATELY contacted them to cancel the orderThey refused and promised my tickets would resell online right awayThe tickets didn't sellI also see that the tickets are still online at $** for and they charged me $***I thought this was illegalI thought I had hours to cancel? I keep contacting themThey won't respondI'm confused and can't afford to get ripped offWhere's the decency?
Expectations set & missed, zero callback ability, blaming of other depts, overcharged: On Tues July 26th, I called Stuhbub to immediately report a minor issue with a $*** ticket listing for an event occurring Fri Aug 5thI had incorrectly listed the seating section, and I offered comparable replacement ticketsAfter waiting on hold for over minutes, I reached a Stubhub customer service rep, who took my information & set the expectation that they would contact the ticket buyer within 48hrs to report the issueThe rep also told me that because I proactively reached out & offered comparable seats, that I should expect to be charged 20-25% of the transaction [approximately $**], which I agreed was appropriateOn Friday July 29th, I had still not received an update or callback as promised, so I proactively called Stubhub customer service & waited on hold againThat rep informed me that another Stuhub dept had failed to contact the buyer as promisedThe buyer had no
Earlier this week I bought tickets to a sporting event at stubhub***Something came up and I was no longer able to make it to those two eventsI tried to list the tickets on StubHub to sell just like I did a bunch of times beforeBut the customer service department said you can no longer sell tickets with a debit card, even though I have listed and sold tickets with only a debit card on fileIt's like they are just making up rules day by by
I sold a match ticket on *** *** a football match for the*** *** *** on 5/18/The Reference number for the transaction is: *** I have sent numerous e-mails and requests asking for my payment of $but I always get "we're working on it" answerThis has been happening for over monthsThey asked for my bank information and I sent it to them more than onceThey said they need a *** code to send me the payment and I told them my bank only uses a routing number like most banks in the USA do and there must be a different way to send my payment if they can't use the routing numberThey can send me a check, use a different bank as a mediator to route my payment to my bank, etcThey said OK we will work on sending you the payment then I heard nothing from them for several weekI contacted them again and they said we can send you the money through PayPalSo I sent them my PayPal account information but they still have not sent me the payment and they s
I purchased three *** *** tickets on *** ***, for $*** for a concert that was supposed to take place *** 8th *** in *** FL (*** *** *** ***) On ***, *** 6, *** the iconic 49-year-old singer announced via social media that she would be postponing her tour indefinitelyA majority of customers have already received a refund and I have notStubhub has told me they will not refund since *** *** has only 'postponed' the concert and not canceled itThis "postponement", I believe is legally due to the fact postponements typically come with a specific date and venue confirmationTherefore, legally I consider this a "cancellation"