Don't get ripped off by these guys, sell your tickets through Ticketmaster's re-seller If you sell a ticket through Stubhub and ANYTHING happens with the ticket, whether it was within your control or not, they have the ability to charge you whatever they desire
they will not provide you with proof of their "incurred charges" You end up with two choices, pay whatever they decide to charge you or be turned over to a collection agency
Stubhub will screw you over and send you to a collection agency even though they end up whole in the transaction
BEWARE!!!!!
First time ever using StubHub I bought tickets on August to see Kesha on October StubHub said they wouldn't be available for me to download until October When I checked on 10/3, they were not available When I called today (10/4, day of concert) they were unable to contact the seller after multiple attempts They told me there were no other tickets available, then I was told that there ARE more tickets but they're more expensive than what I paid for so I couldn't get them I ended up with a refund, but the fact of the matter is I'm not going to the concert that I bought tickets to TWO MONTHS AGO I got these tickets as a birthday present for myself (10/3, turned 26!) and have been looking forward to it since I gave StubHub my money I hope they look into the seller and charge him a hefty fee So disappointed and unsatisfiedNever using again
Recently purchased tickets for *** *** in *** *** on website of Altria TheaterPrinted price on the Ticket was for a total of $82.75, which includes feesWhen I received confirmation the total charged to my credit card was $419.00! which is $dollars more than I expected to payI was not told of any third party buying these tickets and reselling, nor was there any additional price listed to alert the consumer of the price hike! Purchased by: *** *** was on my printed ticketI suppose he is the third personSTubHub makes not clarification of a third partyThe Altria Theater did not eitherI am also filing a complaint with the Revdex.com ** *** *** This seems to be fraudulent policyI actually thought I was purchasing from the theater, since I went on their website to check on the purchase!! I have been charged j$over what I should have paid...This is an outrage I was not allowed to print my tickets until days before the event, therefore, they al
Listed Tickets on StubHubAfter a few weeks decided to remove ticketsWent to logical choice from limited selection on home page and clicked on My Tickets-Listings which took me to the listing I placedFrom this page I was unable to figure out how to remove listingI zeroed out amount, tried to click on Zero tickets from drop down (Zero not an option) clicked on some scroll bar that allowed you to adjust ticket price and then I clicked on help at the top of the page and typed in how to delete ticketsSomehow the tickets sold without my clicking on anything to submit an updated price and StubHub customer service makes me sound like the bad guyThis is a software issue on their end and I was charged for itI won't even get into the deceptive email I received making me believe the order had been cancelled and the charge was only to reimburse Stubhub for payments made? (payments were never made to me) It was only a charge
I am Highly unsatisfied with my experience with STUBHUB!! Firstly I bought etickets and they changed it, and mailed me tickets(first to the wrong address)When I finally got the tickets in the mail a day before the event, they showed a price of dollars on the ticketThey Charged me almost twice what they were actually worth! This business is a rip off, I will always buy my tickets from Ticketmaster from now on!
Some unknown person stole my check card number and opened up an account with Stub HubI do not have an account there and never have$*** was charged to my cardWithin a few hours of discovering this, I reported it to Stub HubThey said they would investigate and get back with me within hoursNo callAt hrsI called and they said they are still investigating and it would be another hoursI am wondering if I will ever get my money back
I am making this complaint on behalf of my year old son***He used his own money to purchase ** *** tickets for*** *** *** *** ** *** on the Stub Hub web siteThe total cost was ***.The day of the event was rainy so we kept checking the weather to make sure that the game was still onWe live in*** and wanted to make sure that the game was still on before we invested time and money in traveling to the *** *** *** We arrived at the game, walked around, ate, purchased souvenirs and made our way to our seatsAt about *** a message was displayed on the board stating that the game was being cancelled for the night and being rescheduled for *** *** *** *** as a double headerTo say that my son was disappointed would have been an understatementI had to work on Saturday so we would not be able to returnI went to the Stub Hub web site when I got home to get a refundI was shocked to see that not only could I NOT get a refundHow is that fair? My
Was looking to purchase ticketsIn order to do so you sign in with *** or your *** accountThey do not show the total amount or fees for the tickets till after you enter your card informationWe had to enter it multiple times before it would paid to shore the final page with the feesAfter clicking buy now to get to the final page with the fees it took about minutes to loadSo I pressed the back button to try againAs I pressed it the final page popped up with the fees and then a few seconds later a blank screen poppoed up with words stating tickets sold outI was fine with that since I noticed they charged a processing fee and the total was way too high for our accountA few hours later we were charged for those ticketsI called to find out why and cancelI Was told it was a valid purchase since we put out card information in and that they could not refundWas given an option to sell them on their site, which we have to pay forThey are literally committing fraud
On November 1, 2017, I purchased tickets to what I thought was George Benson in West Palm Beach, FL but upon recieving a confirmation email, I realized there was a mistake and I was being sent tickets for a play called The King and IImmediately after purchasing the tickets and recieving the confirmation email, I contacted Stub HubI spoke to representatives who not only declined to make an attempt to help resolve the issue, they both refused to put a supervisor or manager on the phone for me to speak toI placed another call to Stub Hub the following morning and immediately asked to speak to a manager, the manager I spoke to attempted to repost the tickets for me and intercept themHe told me because the concert date was only a few days away he could not relist them but continued to intercept the tickets while in transit to me anyway which I didn’t find out until I never received the tickets on the date of the showHe apologized and said he placed a $credit on my account,
This is a ticket exchange businessI have been buying and selling tickets on this site for a number of yearsI sold tickets on 2/13/at $eaOrder number ***I was sent an email telling me the tickets had sold and that would be deposited in my PayPal account(140.00-14.00(service charge) for a total of 126.00)I got an email a few hours later from PayPal saying StubHub had sent me I then contacted customer service to find out what happened to the additional and was informed that they claimed I owe them from I sold sets of tickets in totaling without a mention of any issue from So now on 2/13/they claim I owe them I was never informed of this until the saleI was told by customer service that it can take up to years for them to find these issues.....reallyLol I complained and threatened to expose them on social media etc and was sent another email on 2/14/saying the adjustment was because of a c
I made a purchase for tickets for a concertAn hour later I was printing the tickets out on my phone when I received a text indicating I was charged again for an additional ticketsI immediately called the company who told me no refund is available and it was user errorI have tried calling and emailed numerous times for a refund however, the customer service says there is nothing they can do and refuse to transfer me to a supervisorThey only suggested I list the extra tickets for sale which would cost me hundreds of dollars to doConveniently for them, these extra tickets are unsellable because they are in an obstructed viewing area of the arena
The WORSE experience I have ever had selling tickets, they sent the money to the wrong email and then for over days have been stringing me along with different answers and waiting timeTickets sold on 12th and still NO MONEY in my paypalManagers refuse to get on phone, each rep gave the same answers and did NOTHING to assistThe same results were "we will contact our team and they will get they money to your account." still nothing....They basically have about $of my money to play withFurthermore upon phone calls and chats, there only offer to me was a $coupon for tickets I buy....even though I was charged $from my ticket sales.....keep your $i will NOT buy anything from you guys nor will I ever sell my tickets on here againI knew I should of stuck to *** or *** ***, never had or have any of these issuesStubHub should of been able to give me a manager and send me my money same day, why should I have to wait longer for their mistakes?
Worst experience ever! I was never able to get tickets for a match and I was continually given misleading informationThey asked for an address to deliver the tickets, I provided it, I called to check they said not to worry that the tickets would be deliveredSame day of the event I called again early in the morning,...they told me that the tickets would be handed to me outside the stadium and that somebody would contact meNobody called so I had to call several times (hour before the event, minutes, minutes,...) and always got the answer "somebody will contact you, don't worry"Well, nobody ever called and I had to buy tickets from a random person on the streetNow, month later, I got an email that the tickets are being shipped haha the event already took place more than a month ago!!!
I would not recommend this to absolutely anyone!
I tried selling tickets on Stub Hubb for the first time, they emailed me and told me my tickets had soldBut I had sold my tickets to a private person before I saw the email with the same hourWhen I went into the site to deactivate my tickets it wouldn't allow me toSo I chose cancel instead, I knew I would have some type of charge for doing this but I was not prepared for the charge that was charged to meI was selling the two tickets for $The charge was for $What a rip off, I will never use this company again!
On June 12th, 2018, I purchased two tickets for *** *** *** *** First Weekend on Stubhub.***The tickets purchased stated SECTION: *** ** *** *** Row Front/Seats Early arrivalThe purchase, *** * ***, was for a total of $($for the tickets + $ticket fees -$discount) Stubhub.*** listed categories of tickets on their site, General Admission, Good Life VIP, and *** ** *** *** with a list of amenities included for each categoryThe category pertaining to this particular purchase was *** ** *** ***The information provided by Stubhub for this particular category made no mention of any type of camping, lodging, rv access, etc, so as the potential buyer for these tickets, we felt it necessary to reference the website of the actual festival *** in order to differentiate exactly what our tickets stating "*** ** *** ***" includedAfter extensive review of both
I purchased three tickets to Hamilton at the Pantages for October 7th...total cost including all fees was $They were then cancelledPer the stubhub "fanprotect" guarantee, they say they will make every effort to replace my ticketsI spoke with them, and said I would take tickets to ANY of the shows - over showsThere are thousands of tickets for sale on Stubhub which they can choose from, and since they don't pay a buyer or seller commission, the cost would be substantially lower than I would payThey claim there are no "comparable" ticketsI think in my mind, and EVERY person on earth, a comparable ticket for a sporting/musical event is in same or similar section and rowI don't really factor in price, but apparently stubhub doesSince they claim it would cost them money to replace my ticket, they won't - that is like an insurance company not paying me on my claim because they "don't want to lose money"! Furthermore, according to their sellers policies,the seller is
I purchased tickets todayI selected tickets at an original amout of each +feesI click buy tickets, the site takes me to enter my payment information, I enter it and say purchaseAs I do so I realize that the ticket price was changed from the *** ** +fees/ticketI call customer service immediately and they tell me, "we'll it's a live market so the seller can change the listing price at any point, even mid transaction and it's up to you to realize and stop the sale if it changes to a price you don't want to pay" they then refuse to not only not issue a refund but not even the difference between the original price and the price they changed toThey tell me to go online and resell the tickets, making another profit off the selling of these tickets, sounds like double dipping to me
I ordered tickets to an *** *** *** football gameThe tickets I clicked on were $and were public tickets but for some reason I ended up with $student tickets which I can do nothing with since I am not a student at OSU! I have talked to customer service employee after customer service employee and have gotten nowhere! I want my money back due to the fact that I cannot do anything with student tickets and I did NOT order those! A complaint was supposed to be *** *** *** *** *** *** *** *** *** *** no claim was filed! So I called again today *** *** *** and was told the only option I have is to try to resell the tickets BUT still, I will not get all the money I originally spent back unless I resell the tickets for $eachNobody is going to pay that price for these tickets! I was also told, today, that I will not receive the money from reselling until the buyer actually receives the ticketsOn Friday, minutes after
I purchased tickets for a college basketball game for my son and his friend They arrived and where not permitted access to their 13th row seats, instead they were sent to the top of the arena in the standing only section When I called StubHub regarding their satisfaction guarantee, I was spoken too very nicely and given the run around I paid them for the tickets, I paid them their fees, the tickets must have been bogus and they did not care to try and make any amends I would not trust them again and will be taking my business elsewhere as I will be recommending to anyone else
Terrible experience!!!! Purchased tickets to a basketball game that was postponed due to weather The team posted an article on the date the game was supposed to be played stating that ticket holders unable to make it to the game on the new date would be able to use their tickets to a comparably valued game in the future Contacted stub hub and initially was told I would be e-mailed a list of games I could use the tickets on Never received an e-mail Called back weeks later and was told that it would not be possible to get tickets to another game since the game was eventually played They apologized for the "miscommunication" Terrible business WILL NEVER PURCHASE FROM STUB HUB AGAIN! I suggest you do the same Called the team and purchased directly through them for tickets to another game
Don't get ripped off by these guys, sell your tickets through Ticketmaster's re-seller If you sell a ticket through Stubhub and ANYTHING happens with the ticket, whether it was within your control or not, they have the ability to charge you whatever they desire
they will not provide you with proof of their "incurred charges" You end up with two choices, pay whatever they decide to charge you or be turned over to a collection agency
Stubhub will screw you over and send you to a collection agency even though they end up whole in the transaction
BEWARE!!!!!
First time ever using StubHub I bought tickets on August to see Kesha on October StubHub said they wouldn't be available for me to download until October When I checked on 10/3, they were not available When I called today (10/4, day of concert) they were unable to contact the seller after multiple attempts They told me there were no other tickets available, then I was told that there ARE more tickets but they're more expensive than what I paid for so I couldn't get them I ended up with a refund, but the fact of the matter is I'm not going to the concert that I bought tickets to TWO MONTHS AGO I got these tickets as a birthday present for myself (10/3, turned 26!) and have been looking forward to it since I gave StubHub my money I hope they look into the seller and charge him a hefty fee So disappointed and unsatisfiedNever using again
Recently purchased tickets for *** *** in *** *** on website of Altria TheaterPrinted price on the Ticket was for a total of $82.75, which includes feesWhen I received confirmation the total charged to my credit card was $419.00! which is $dollars more than I expected to payI was not told of any third party buying these tickets and reselling, nor was there any additional price listed to alert the consumer of the price hike! Purchased by: *** *** was on my printed ticketI suppose he is the third personSTubHub makes not clarification of a third partyThe Altria Theater did not eitherI am also filing a complaint with the Revdex.com ** *** *** This seems to be fraudulent policyI actually thought I was purchasing from the theater, since I went on their website to check on the purchase!! I have been charged j$over what I should have paid...This is an outrage I was not allowed to print my tickets until days before the event, therefore, they al
Listed Tickets on StubHubAfter a few weeks decided to remove ticketsWent to logical choice from limited selection on home page and clicked on My Tickets-Listings which took me to the listing I placedFrom this page I was unable to figure out how to remove listingI zeroed out amount, tried to click on Zero tickets from drop down (Zero not an option) clicked on some scroll bar that allowed you to adjust ticket price and then I clicked on help at the top of the page and typed in how to delete ticketsSomehow the tickets sold without my clicking on anything to submit an updated price and StubHub customer service makes me sound like the bad guyThis is a software issue on their end and I was charged for itI won't even get into the deceptive email I received making me believe the order had been cancelled and the charge was only to reimburse Stubhub for payments made? (payments were never made to me) It was only a charge
I am Highly unsatisfied with my experience with STUBHUB!! Firstly I bought etickets and they changed it, and mailed me tickets(first to the wrong address)When I finally got the tickets in the mail a day before the event, they showed a price of dollars on the ticketThey Charged me almost twice what they were actually worth! This business is a rip off, I will always buy my tickets from Ticketmaster from now on!
Some unknown person stole my check card number and opened up an account with Stub HubI do not have an account there and never have$*** was charged to my cardWithin a few hours of discovering this, I reported it to Stub HubThey said they would investigate and get back with me within hoursNo callAt hrsI called and they said they are still investigating and it would be another hoursI am wondering if I will ever get my money back
I am making this complaint on behalf of my year old son***He used his own money to purchase ** *** tickets for*** *** *** *** ** *** on the Stub Hub web siteThe total cost was ***.The day of the event was rainy so we kept checking the weather to make sure that the game was still onWe live in*** and wanted to make sure that the game was still on before we invested time and money in traveling to the *** *** *** We arrived at the game, walked around, ate, purchased souvenirs and made our way to our seatsAt about *** a message was displayed on the board stating that the game was being cancelled for the night and being rescheduled for *** *** *** *** as a double headerTo say that my son was disappointed would have been an understatementI had to work on Saturday so we would not be able to returnI went to the Stub Hub web site when I got home to get a refundI was shocked to see that not only could I NOT get a refundHow is that fair? My
Was looking to purchase ticketsIn order to do so you sign in with *** or your *** accountThey do not show the total amount or fees for the tickets till after you enter your card informationWe had to enter it multiple times before it would paid to shore the final page with the feesAfter clicking buy now to get to the final page with the fees it took about minutes to loadSo I pressed the back button to try againAs I pressed it the final page popped up with the fees and then a few seconds later a blank screen poppoed up with words stating tickets sold outI was fine with that since I noticed they charged a processing fee and the total was way too high for our accountA few hours later we were charged for those ticketsI called to find out why and cancelI Was told it was a valid purchase since we put out card information in and that they could not refundWas given an option to sell them on their site, which we have to pay forThey are literally committing fraud
On November 1, 2017, I purchased tickets to what I thought was George Benson in West Palm Beach, FL but upon recieving a confirmation email, I realized there was a mistake and I was being sent tickets for a play called The King and IImmediately after purchasing the tickets and recieving the confirmation email, I contacted Stub HubI spoke to representatives who not only declined to make an attempt to help resolve the issue, they both refused to put a supervisor or manager on the phone for me to speak toI placed another call to Stub Hub the following morning and immediately asked to speak to a manager, the manager I spoke to attempted to repost the tickets for me and intercept themHe told me because the concert date was only a few days away he could not relist them but continued to intercept the tickets while in transit to me anyway which I didn’t find out until I never received the tickets on the date of the showHe apologized and said he placed a $credit on my account,
This is a ticket exchange businessI have been buying and selling tickets on this site for a number of yearsI sold tickets on 2/13/at $eaOrder number ***I was sent an email telling me the tickets had sold and that would be deposited in my PayPal account(140.00-14.00(service charge) for a total of 126.00)I got an email a few hours later from PayPal saying StubHub had sent me I then contacted customer service to find out what happened to the additional and was informed that they claimed I owe them from I sold sets of tickets in totaling without a mention of any issue from So now on 2/13/they claim I owe them I was never informed of this until the saleI was told by customer service that it can take up to years for them to find these issues.....reallyLol I complained and threatened to expose them on social media etc and was sent another email on 2/14/saying the adjustment was because of a c
I made a purchase for tickets for a concertAn hour later I was printing the tickets out on my phone when I received a text indicating I was charged again for an additional ticketsI immediately called the company who told me no refund is available and it was user errorI have tried calling and emailed numerous times for a refund however, the customer service says there is nothing they can do and refuse to transfer me to a supervisorThey only suggested I list the extra tickets for sale which would cost me hundreds of dollars to doConveniently for them, these extra tickets are unsellable because they are in an obstructed viewing area of the arena
The WORSE experience I have ever had selling tickets, they sent the money to the wrong email and then for over days have been stringing me along with different answers and waiting timeTickets sold on 12th and still NO MONEY in my paypalManagers refuse to get on phone, each rep gave the same answers and did NOTHING to assistThe same results were "we will contact our team and they will get they money to your account." still nothing....They basically have about $of my money to play withFurthermore upon phone calls and chats, there only offer to me was a $coupon for tickets I buy....even though I was charged $from my ticket sales.....keep your $i will NOT buy anything from you guys nor will I ever sell my tickets on here againI knew I should of stuck to *** or *** ***, never had or have any of these issuesStubHub should of been able to give me a manager and send me my money same day, why should I have to wait longer for their mistakes?
Worst experience ever! I was never able to get tickets for a match and I was continually given misleading informationThey asked for an address to deliver the tickets, I provided it, I called to check they said not to worry that the tickets would be deliveredSame day of the event I called again early in the morning,...they told me that the tickets would be handed to me outside the stadium and that somebody would contact meNobody called so I had to call several times (hour before the event, minutes, minutes,...) and always got the answer "somebody will contact you, don't worry"Well, nobody ever called and I had to buy tickets from a random person on the streetNow, month later, I got an email that the tickets are being shipped haha the event already took place more than a month ago!!!
I would not recommend this to absolutely anyone!
I tried selling tickets on Stub Hubb for the first time, they emailed me and told me my tickets had soldBut I had sold my tickets to a private person before I saw the email with the same hourWhen I went into the site to deactivate my tickets it wouldn't allow me toSo I chose cancel instead, I knew I would have some type of charge for doing this but I was not prepared for the charge that was charged to meI was selling the two tickets for $The charge was for $What a rip off, I will never use this company again!
On June 12th, 2018, I purchased two tickets for *** *** *** *** First Weekend on Stubhub.***The tickets purchased stated SECTION: *** ** *** *** Row Front/Seats Early arrivalThe purchase, *** * ***, was for a total of $($for the tickets + $ticket fees -$discount) Stubhub.*** listed categories of tickets on their site, General Admission, Good Life VIP, and *** ** *** *** with a list of amenities included for each categoryThe category pertaining to this particular purchase was *** ** *** ***The information provided by Stubhub for this particular category made no mention of any type of camping, lodging, rv access, etc, so as the potential buyer for these tickets, we felt it necessary to reference the website of the actual festival *** in order to differentiate exactly what our tickets stating "*** ** *** ***" includedAfter extensive review of both
I purchased three tickets to Hamilton at the Pantages for October 7th...total cost including all fees was $They were then cancelledPer the stubhub "fanprotect" guarantee, they say they will make every effort to replace my ticketsI spoke with them, and said I would take tickets to ANY of the shows - over showsThere are thousands of tickets for sale on Stubhub which they can choose from, and since they don't pay a buyer or seller commission, the cost would be substantially lower than I would payThey claim there are no "comparable" ticketsI think in my mind, and EVERY person on earth, a comparable ticket for a sporting/musical event is in same or similar section and rowI don't really factor in price, but apparently stubhub doesSince they claim it would cost them money to replace my ticket, they won't - that is like an insurance company not paying me on my claim because they "don't want to lose money"! Furthermore, according to their sellers policies,the seller is
I purchased tickets todayI selected tickets at an original amout of each +feesI click buy tickets, the site takes me to enter my payment information, I enter it and say purchaseAs I do so I realize that the ticket price was changed from the *** ** +fees/ticketI call customer service immediately and they tell me, "we'll it's a live market so the seller can change the listing price at any point, even mid transaction and it's up to you to realize and stop the sale if it changes to a price you don't want to pay" they then refuse to not only not issue a refund but not even the difference between the original price and the price they changed toThey tell me to go online and resell the tickets, making another profit off the selling of these tickets, sounds like double dipping to me
I ordered tickets to an *** *** *** football gameThe tickets I clicked on were $and were public tickets but for some reason I ended up with $student tickets which I can do nothing with since I am not a student at OSU! I have talked to customer service employee after customer service employee and have gotten nowhere! I want my money back due to the fact that I cannot do anything with student tickets and I did NOT order those! A complaint was supposed to be *** *** *** *** *** *** *** *** *** *** no claim was filed! So I called again today *** *** *** and was told the only option I have is to try to resell the tickets BUT still, I will not get all the money I originally spent back unless I resell the tickets for $eachNobody is going to pay that price for these tickets! I was also told, today, that I will not receive the money from reselling until the buyer actually receives the ticketsOn Friday, minutes after
I purchased tickets for a college basketball game for my son and his friend They arrived and where not permitted access to their 13th row seats, instead they were sent to the top of the arena in the standing only section When I called StubHub regarding their satisfaction guarantee, I was spoken too very nicely and given the run around I paid them for the tickets, I paid them their fees, the tickets must have been bogus and they did not care to try and make any amends I would not trust them again and will be taking my business elsewhere as I will be recommending to anyone else
Terrible experience!!!! Purchased tickets to a basketball game that was postponed due to weather The team posted an article on the date the game was supposed to be played stating that ticket holders unable to make it to the game on the new date would be able to use their tickets to a comparably valued game in the future Contacted stub hub and initially was told I would be e-mailed a list of games I could use the tickets on Never received an e-mail Called back weeks later and was told that it would not be possible to get tickets to another game since the game was eventually played They apologized for the "miscommunication" Terrible business WILL NEVER PURCHASE FROM STUB HUB AGAIN! I suggest you do the same Called the team and purchased directly through them for tickets to another game