Was looking to purchase ticketsIn order to do so you sign in with *** or your *** accountThey do not show the total amount or fees for the tickets till after you enter your card informationWe had to enter it multiple times before it would paid to shore the final page with the feesAfter clicking buy now to get to the final page with the fees it took about minutes to loadSo I pressed the back button to try againAs I pressed it the final page popped up with the fees and then a few seconds later a blank screen poppoed up with words stating tickets sold outI was fine with that since I noticed they charged a processing fee and the total was way too high for our accountA few hours later we were charged for those ticketsI called to find out why and cancelI Was told it was a valid purchase since we put out card information in and that they could not refundWas given an option to sell them on their site, which we have to pay forThey are literally committing fraud
I am Highly unsatisfied with my experience with STUBHUB!! Firstly I bought etickets and they changed it, and mailed me tickets(first to the wrong address)When I finally got the tickets in the mail a day before the event, they showed a price of dollars on the ticketThey Charged me almost twice what they were actually worth! This business is a rip off, I will always buy my tickets from Ticketmaster from now on!
Listed Tickets on StubHubAfter a few weeks decided to remove ticketsWent to logical choice from limited selection on home page and clicked on My Tickets-Listings which took me to the listing I placedFrom this page I was unable to figure out how to remove listingI zeroed out amount, tried to click on Zero tickets from drop down (Zero not an option) clicked on some scroll bar that allowed you to adjust ticket price and then I clicked on help at the top of the page and typed in how to delete ticketsSomehow the tickets sold without my clicking on anything to submit an updated price and StubHub customer service makes me sound like the bad guyThis is a software issue on their end and I was charged for itI won't even get into the deceptive email I received making me believe the order had been cancelled and the charge was only to reimburse Stubhub for payments made? (payments were never made to me) It was only a charge
I am making this complaint on behalf of my year old son***He used his own money to purchase ** *** tickets for*** *** *** *** ** *** on the Stub Hub web siteThe total cost was ***.The day of the event was rainy so we kept checking the weather to make sure that the game was still onWe live in*** and wanted to make sure that the game was still on before we invested time and money in traveling to the *** *** *** We arrived at the game, walked around, ate, purchased souvenirs and made our way to our seatsAt about *** a message was displayed on the board stating that the game was being cancelled for the night and being rescheduled for *** *** *** *** as a double headerTo say that my son was disappointed would have been an understatementI had to work on Saturday so we would not be able to returnI went to the Stub Hub web site when I got home to get a refundI was shocked to see that not only could I NOT get a refundHow is that fair? My
First time ever using StubHub I bought tickets on August to see Kesha on October StubHub said they wouldn't be available for me to download until October When I checked on 10/3, they were not available When I called today (10/4, day of concert) they were unable to contact the seller after multiple attempts They told me there were no other tickets available, then I was told that there ARE more tickets but they're more expensive than what I paid for so I couldn't get them I ended up with a refund, but the fact of the matter is I'm not going to the concert that I bought tickets to TWO MONTHS AGO I got these tickets as a birthday present for myself (10/3, turned 26!) and have been looking forward to it since I gave StubHub my money I hope they look into the seller and charge him a hefty fee So disappointed and unsatisfiedNever using again
Some unknown person stole my check card number and opened up an account with Stub HubI do not have an account there and never have$*** was charged to my cardWithin a few hours of discovering this, I reported it to Stub HubThey said they would investigate and get back with me within hoursNo callAt hrsI called and they said they are still investigating and it would be another hoursI am wondering if I will ever get my money back
Recently purchased tickets for *** *** in *** *** on website of Altria TheaterPrinted price on the Ticket was for a total of $82.75, which includes feesWhen I received confirmation the total charged to my credit card was $419.00! which is $dollars more than I expected to payI was not told of any third party buying these tickets and reselling, nor was there any additional price listed to alert the consumer of the price hike! Purchased by: *** *** was on my printed ticketI suppose he is the third personSTubHub makes not clarification of a third partyThe Altria Theater did not eitherI am also filing a complaint with the Revdex.com ** *** *** This seems to be fraudulent policyI actually thought I was purchasing from the theater, since I went on their website to check on the purchase!! I have been charged j$over what I should have paid...This is an outrage I was not allowed to print my tickets until days before the event, therefore, they al
Spent hours on the phone with them trying to get a mobile ticket issue straightened outThey would not refund my moneyAWFUL COMPANY! Going to contact my Credit Card company and see if they can get my money back
Earlier this week I bought tickets to a sporting event at stubhub***Something came up and I was no longer able to make it to those two eventsI tried to list the tickets on StubHub to sell just like I did a bunch of times beforeBut the customer service department said you can no longer sell tickets with a debit card, even though I have listed and sold tickets with only a debit card on fileIt's like they are just making up rules day by by
I purchased three tickets to Hamilton at the Pantages for October 7th...total cost including all fees was $They were then cancelledPer the stubhub "fanprotect" guarantee, they say they will make every effort to replace my ticketsI spoke with them, and said I would take tickets to ANY of the shows - over showsThere are thousands of tickets for sale on Stubhub which they can choose from, and since they don't pay a buyer or seller commission, the cost would be substantially lower than I would payThey claim there are no "comparable" ticketsI think in my mind, and EVERY person on earth, a comparable ticket for a sporting/musical event is in same or similar section and rowI don't really factor in price, but apparently stubhub doesSince they claim it would cost them money to replace my ticket, they won't - that is like an insurance company not paying me on my claim because they "don't want to lose money"! Furthermore, according to their sellers policies,the seller is
I tried selling tickets on Stub Hubb for the first time, they emailed me and told me my tickets had soldBut I had sold my tickets to a private person before I saw the email with the same hourWhen I went into the site to deactivate my tickets it wouldn't allow me toSo I chose cancel instead, I knew I would have some type of charge for doing this but I was not prepared for the charge that was charged to meI was selling the two tickets for $The charge was for $What a rip off, I will never use this company again!
This is a ticket exchange businessI have been buying and selling tickets on this site for a number of yearsI sold tickets on 2/13/at $eaOrder number ***I was sent an email telling me the tickets had sold and that would be deposited in my PayPal account(140.00-14.00(service charge) for a total of 126.00)I got an email a few hours later from PayPal saying StubHub had sent me I then contacted customer service to find out what happened to the additional and was informed that they claimed I owe them from I sold sets of tickets in totaling without a mention of any issue from So now on 2/13/they claim I owe them I was never informed of this until the saleI was told by customer service that it can take up to years for them to find these issues.....reallyLol I complained and threatened to expose them on social media etc and was sent another email on 2/14/saying the adjustment was because of a c
Worst experience ever! I was never able to get tickets for a match and I was continually given misleading informationThey asked for an address to deliver the tickets, I provided it, I called to check they said not to worry that the tickets would be deliveredSame day of the event I called again early in the morning,...they told me that the tickets would be handed to me outside the stadium and that somebody would contact meNobody called so I had to call several times (hour before the event, minutes, minutes,...) and always got the answer "somebody will contact you, don't worry"Well, nobody ever called and I had to buy tickets from a random person on the streetNow, month later, I got an email that the tickets are being shipped haha the event already took place more than a month ago!!!
I would not recommend this to absolutely anyone!
The WORSE experience I have ever had selling tickets, they sent the money to the wrong email and then for over days have been stringing me along with different answers and waiting timeTickets sold on 12th and still NO MONEY in my paypalManagers refuse to get on phone, each rep gave the same answers and did NOTHING to assistThe same results were "we will contact our team and they will get they money to your account." still nothing....They basically have about $of my money to play withFurthermore upon phone calls and chats, there only offer to me was a $coupon for tickets I buy....even though I was charged $from my ticket sales.....keep your $i will NOT buy anything from you guys nor will I ever sell my tickets on here againI knew I should of stuck to *** or *** ***, never had or have any of these issuesStubHub should of been able to give me a manager and send me my money same day, why should I have to wait longer for their mistakes?
On June 12th, 2018, I purchased two tickets for *** *** *** *** First Weekend on Stubhub.***The tickets purchased stated SECTION: *** ** *** *** Row Front/Seats Early arrivalThe purchase, *** * ***, was for a total of $($for the tickets + $ticket fees -$discount) Stubhub.*** listed categories of tickets on their site, General Admission, Good Life VIP, and *** ** *** *** with a list of amenities included for each categoryThe category pertaining to this particular purchase was *** ** *** ***The information provided by Stubhub for this particular category made no mention of any type of camping, lodging, rv access, etc, so as the potential buyer for these tickets, we felt it necessary to reference the website of the actual festival *** in order to differentiate exactly what our tickets stating "*** ** *** ***" includedAfter extensive review of both
I made a purchase for tickets for a concertAn hour later I was printing the tickets out on my phone when I received a text indicating I was charged again for an additional ticketsI immediately called the company who told me no refund is available and it was user errorI have tried calling and emailed numerous times for a refund however, the customer service says there is nothing they can do and refuse to transfer me to a supervisorThey only suggested I list the extra tickets for sale which would cost me hundreds of dollars to doConveniently for them, these extra tickets are unsellable because they are in an obstructed viewing area of the arena
I purchased tickets for a college basketball game for my son and his friend They arrived and where not permitted access to their 13th row seats, instead they were sent to the top of the arena in the standing only section When I called StubHub regarding their satisfaction guarantee, I was spoken too very nicely and given the run around I paid them for the tickets, I paid them their fees, the tickets must have been bogus and they did not care to try and make any amends I would not trust them again and will be taking my business elsewhere as I will be recommending to anyone else
I purchased tickets todayI selected tickets at an original amout of each +feesI click buy tickets, the site takes me to enter my payment information, I enter it and say purchaseAs I do so I realize that the ticket price was changed from the *** ** +fees/ticketI call customer service immediately and they tell me, "we'll it's a live market so the seller can change the listing price at any point, even mid transaction and it's up to you to realize and stop the sale if it changes to a price you don't want to pay" they then refuse to not only not issue a refund but not even the difference between the original price and the price they changed toThey tell me to go online and resell the tickets, making another profit off the selling of these tickets, sounds like double dipping to me
I ordered tickets to an *** *** *** football gameThe tickets I clicked on were $and were public tickets but for some reason I ended up with $student tickets which I can do nothing with since I am not a student at OSU! I have talked to customer service employee after customer service employee and have gotten nowhere! I want my money back due to the fact that I cannot do anything with student tickets and I did NOT order those! A complaint was supposed to be *** *** *** *** *** *** *** *** *** *** no claim was filed! So I called again today *** *** *** and was told the only option I have is to try to resell the tickets BUT still, I will not get all the money I originally spent back unless I resell the tickets for $eachNobody is going to pay that price for these tickets! I was also told, today, that I will not receive the money from reselling until the buyer actually receives the ticketsOn Friday, minutes after
This has gone on long enough1st order is charged back on my credit card and I never received tickets for on my date and time I paid for since I was sent tickets for the wrong day and timeStub Hub needs to reply to the charge dispute with *** *** so it can be charged back to my account on my 2nd orderThat's all Stub Hub needs to doThen re-open my accountThis mess would never have happened if Stub hub would have sent the tickets for the date and time that I ordered instead Stub Hub got the wrong date and timeThen I called and emailed Stub HubStub Hub said they had to research my order and see what happened and would get back to me in hoursI received no phone call or email for two days from Stub Hub then I emailed Stub Hub asking what is going onIn the meantime I disputed the charges on my credit card because I lost all faith and trust in Stub Hub and figured it was a scam even with your policies and guarantee which I never received *** I decided to give Stub Hu
Was looking to purchase ticketsIn order to do so you sign in with *** or your *** accountThey do not show the total amount or fees for the tickets till after you enter your card informationWe had to enter it multiple times before it would paid to shore the final page with the feesAfter clicking buy now to get to the final page with the fees it took about minutes to loadSo I pressed the back button to try againAs I pressed it the final page popped up with the fees and then a few seconds later a blank screen poppoed up with words stating tickets sold outI was fine with that since I noticed they charged a processing fee and the total was way too high for our accountA few hours later we were charged for those ticketsI called to find out why and cancelI Was told it was a valid purchase since we put out card information in and that they could not refundWas given an option to sell them on their site, which we have to pay forThey are literally committing fraud
I am Highly unsatisfied with my experience with STUBHUB!! Firstly I bought etickets and they changed it, and mailed me tickets(first to the wrong address)When I finally got the tickets in the mail a day before the event, they showed a price of dollars on the ticketThey Charged me almost twice what they were actually worth! This business is a rip off, I will always buy my tickets from Ticketmaster from now on!
Listed Tickets on StubHubAfter a few weeks decided to remove ticketsWent to logical choice from limited selection on home page and clicked on My Tickets-Listings which took me to the listing I placedFrom this page I was unable to figure out how to remove listingI zeroed out amount, tried to click on Zero tickets from drop down (Zero not an option) clicked on some scroll bar that allowed you to adjust ticket price and then I clicked on help at the top of the page and typed in how to delete ticketsSomehow the tickets sold without my clicking on anything to submit an updated price and StubHub customer service makes me sound like the bad guyThis is a software issue on their end and I was charged for itI won't even get into the deceptive email I received making me believe the order had been cancelled and the charge was only to reimburse Stubhub for payments made? (payments were never made to me) It was only a charge
I am making this complaint on behalf of my year old son***He used his own money to purchase ** *** tickets for*** *** *** *** ** *** on the Stub Hub web siteThe total cost was ***.The day of the event was rainy so we kept checking the weather to make sure that the game was still onWe live in*** and wanted to make sure that the game was still on before we invested time and money in traveling to the *** *** *** We arrived at the game, walked around, ate, purchased souvenirs and made our way to our seatsAt about *** a message was displayed on the board stating that the game was being cancelled for the night and being rescheduled for *** *** *** *** as a double headerTo say that my son was disappointed would have been an understatementI had to work on Saturday so we would not be able to returnI went to the Stub Hub web site when I got home to get a refundI was shocked to see that not only could I NOT get a refundHow is that fair? My
First time ever using StubHub I bought tickets on August to see Kesha on October StubHub said they wouldn't be available for me to download until October When I checked on 10/3, they were not available When I called today (10/4, day of concert) they were unable to contact the seller after multiple attempts They told me there were no other tickets available, then I was told that there ARE more tickets but they're more expensive than what I paid for so I couldn't get them I ended up with a refund, but the fact of the matter is I'm not going to the concert that I bought tickets to TWO MONTHS AGO I got these tickets as a birthday present for myself (10/3, turned 26!) and have been looking forward to it since I gave StubHub my money I hope they look into the seller and charge him a hefty fee So disappointed and unsatisfiedNever using again
Some unknown person stole my check card number and opened up an account with Stub HubI do not have an account there and never have$*** was charged to my cardWithin a few hours of discovering this, I reported it to Stub HubThey said they would investigate and get back with me within hoursNo callAt hrsI called and they said they are still investigating and it would be another hoursI am wondering if I will ever get my money back
Recently purchased tickets for *** *** in *** *** on website of Altria TheaterPrinted price on the Ticket was for a total of $82.75, which includes feesWhen I received confirmation the total charged to my credit card was $419.00! which is $dollars more than I expected to payI was not told of any third party buying these tickets and reselling, nor was there any additional price listed to alert the consumer of the price hike! Purchased by: *** *** was on my printed ticketI suppose he is the third personSTubHub makes not clarification of a third partyThe Altria Theater did not eitherI am also filing a complaint with the Revdex.com ** *** *** This seems to be fraudulent policyI actually thought I was purchasing from the theater, since I went on their website to check on the purchase!! I have been charged j$over what I should have paid...This is an outrage I was not allowed to print my tickets until days before the event, therefore, they al
Spent hours on the phone with them trying to get a mobile ticket issue straightened outThey would not refund my moneyAWFUL COMPANY! Going to contact my Credit Card company and see if they can get my money back
Earlier this week I bought tickets to a sporting event at stubhub***Something came up and I was no longer able to make it to those two eventsI tried to list the tickets on StubHub to sell just like I did a bunch of times beforeBut the customer service department said you can no longer sell tickets with a debit card, even though I have listed and sold tickets with only a debit card on fileIt's like they are just making up rules day by by
I purchased three tickets to Hamilton at the Pantages for October 7th...total cost including all fees was $They were then cancelledPer the stubhub "fanprotect" guarantee, they say they will make every effort to replace my ticketsI spoke with them, and said I would take tickets to ANY of the shows - over showsThere are thousands of tickets for sale on Stubhub which they can choose from, and since they don't pay a buyer or seller commission, the cost would be substantially lower than I would payThey claim there are no "comparable" ticketsI think in my mind, and EVERY person on earth, a comparable ticket for a sporting/musical event is in same or similar section and rowI don't really factor in price, but apparently stubhub doesSince they claim it would cost them money to replace my ticket, they won't - that is like an insurance company not paying me on my claim because they "don't want to lose money"! Furthermore, according to their sellers policies,the seller is
I tried selling tickets on Stub Hubb for the first time, they emailed me and told me my tickets had soldBut I had sold my tickets to a private person before I saw the email with the same hourWhen I went into the site to deactivate my tickets it wouldn't allow me toSo I chose cancel instead, I knew I would have some type of charge for doing this but I was not prepared for the charge that was charged to meI was selling the two tickets for $The charge was for $What a rip off, I will never use this company again!
This is a ticket exchange businessI have been buying and selling tickets on this site for a number of yearsI sold tickets on 2/13/at $eaOrder number ***I was sent an email telling me the tickets had sold and that would be deposited in my PayPal account(140.00-14.00(service charge) for a total of 126.00)I got an email a few hours later from PayPal saying StubHub had sent me I then contacted customer service to find out what happened to the additional and was informed that they claimed I owe them from I sold sets of tickets in totaling without a mention of any issue from So now on 2/13/they claim I owe them I was never informed of this until the saleI was told by customer service that it can take up to years for them to find these issues.....reallyLol I complained and threatened to expose them on social media etc and was sent another email on 2/14/saying the adjustment was because of a c
Worst experience ever! I was never able to get tickets for a match and I was continually given misleading informationThey asked for an address to deliver the tickets, I provided it, I called to check they said not to worry that the tickets would be deliveredSame day of the event I called again early in the morning,...they told me that the tickets would be handed to me outside the stadium and that somebody would contact meNobody called so I had to call several times (hour before the event, minutes, minutes,...) and always got the answer "somebody will contact you, don't worry"Well, nobody ever called and I had to buy tickets from a random person on the streetNow, month later, I got an email that the tickets are being shipped haha the event already took place more than a month ago!!!
I would not recommend this to absolutely anyone!
The WORSE experience I have ever had selling tickets, they sent the money to the wrong email and then for over days have been stringing me along with different answers and waiting timeTickets sold on 12th and still NO MONEY in my paypalManagers refuse to get on phone, each rep gave the same answers and did NOTHING to assistThe same results were "we will contact our team and they will get they money to your account." still nothing....They basically have about $of my money to play withFurthermore upon phone calls and chats, there only offer to me was a $coupon for tickets I buy....even though I was charged $from my ticket sales.....keep your $i will NOT buy anything from you guys nor will I ever sell my tickets on here againI knew I should of stuck to *** or *** ***, never had or have any of these issuesStubHub should of been able to give me a manager and send me my money same day, why should I have to wait longer for their mistakes?
On June 12th, 2018, I purchased two tickets for *** *** *** *** First Weekend on Stubhub.***The tickets purchased stated SECTION: *** ** *** *** Row Front/Seats Early arrivalThe purchase, *** * ***, was for a total of $($for the tickets + $ticket fees -$discount) Stubhub.*** listed categories of tickets on their site, General Admission, Good Life VIP, and *** ** *** *** with a list of amenities included for each categoryThe category pertaining to this particular purchase was *** ** *** ***The information provided by Stubhub for this particular category made no mention of any type of camping, lodging, rv access, etc, so as the potential buyer for these tickets, we felt it necessary to reference the website of the actual festival *** in order to differentiate exactly what our tickets stating "*** ** *** ***" includedAfter extensive review of both
I made a purchase for tickets for a concertAn hour later I was printing the tickets out on my phone when I received a text indicating I was charged again for an additional ticketsI immediately called the company who told me no refund is available and it was user errorI have tried calling and emailed numerous times for a refund however, the customer service says there is nothing they can do and refuse to transfer me to a supervisorThey only suggested I list the extra tickets for sale which would cost me hundreds of dollars to doConveniently for them, these extra tickets are unsellable because they are in an obstructed viewing area of the arena
I purchased tickets for a college basketball game for my son and his friend They arrived and where not permitted access to their 13th row seats, instead they were sent to the top of the arena in the standing only section When I called StubHub regarding their satisfaction guarantee, I was spoken too very nicely and given the run around I paid them for the tickets, I paid them their fees, the tickets must have been bogus and they did not care to try and make any amends I would not trust them again and will be taking my business elsewhere as I will be recommending to anyone else
I purchased tickets todayI selected tickets at an original amout of each +feesI click buy tickets, the site takes me to enter my payment information, I enter it and say purchaseAs I do so I realize that the ticket price was changed from the *** ** +fees/ticketI call customer service immediately and they tell me, "we'll it's a live market so the seller can change the listing price at any point, even mid transaction and it's up to you to realize and stop the sale if it changes to a price you don't want to pay" they then refuse to not only not issue a refund but not even the difference between the original price and the price they changed toThey tell me to go online and resell the tickets, making another profit off the selling of these tickets, sounds like double dipping to me
I ordered tickets to an *** *** *** football gameThe tickets I clicked on were $and were public tickets but for some reason I ended up with $student tickets which I can do nothing with since I am not a student at OSU! I have talked to customer service employee after customer service employee and have gotten nowhere! I want my money back due to the fact that I cannot do anything with student tickets and I did NOT order those! A complaint was supposed to be *** *** *** *** *** *** *** *** *** *** no claim was filed! So I called again today *** *** *** and was told the only option I have is to try to resell the tickets BUT still, I will not get all the money I originally spent back unless I resell the tickets for $eachNobody is going to pay that price for these tickets! I was also told, today, that I will not receive the money from reselling until the buyer actually receives the ticketsOn Friday, minutes after
This has gone on long enough1st order is charged back on my credit card and I never received tickets for on my date and time I paid for since I was sent tickets for the wrong day and timeStub Hub needs to reply to the charge dispute with *** *** so it can be charged back to my account on my 2nd orderThat's all Stub Hub needs to doThen re-open my accountThis mess would never have happened if Stub hub would have sent the tickets for the date and time that I ordered instead Stub Hub got the wrong date and timeThen I called and emailed Stub HubStub Hub said they had to research my order and see what happened and would get back to me in hoursI received no phone call or email for two days from Stub Hub then I emailed Stub Hub asking what is going onIn the meantime I disputed the charges on my credit card because I lost all faith and trust in Stub Hub and figured it was a scam even with your policies and guarantee which I never received *** I decided to give Stub Hu