I am experiencing terrible customer support service from DELL/Alienware I bought an Aleinware 15Rlaptop from DELL.COMI found the laptop CPU was overheating and contacted DELL support on June (within days of the shipping date on the packing slipDELL website indicates the laptop should qualify for a return within days of packing slip date)
Here is the whole incident :
05/08: received the laptop
06/04: contacted DELL support on overheating issue(within days of shipping date on the packing slip), agent denied replacement, offered onsite repair (service request #***)
06/07: third party technician replaced heatsink, but the laptop still overheatedagent (*** ***) promised a refund, but another agent denied refund and requested remote diagnosisAfter remote diagnosis, agent (*** ***) agreed to request an exchange pending approval
06/19: Exchange request denied by supposed senior agent (*** ***) who asked me to send the laptop
Dell has had one of the worse Tax exemption processes ever I have summited multiple tax exempt orders Months agoThe exempt department has given me problems just about every time We are *** *** *** ** *** ** *** also known as *** *** *** and they declare we are two different Corp This is the only company that has ever given us a problem The payment is made with a Company card and the item is sent directly to the church/Corp I want the tax refunded for all outstanding orders You have hundreds of dollars of collected tax
VERY DISAPPOINTING EXPERIENCE WITH DELL
I ordered a Dell Mobile Precision Workstation XCTO on November and selected express delivery (between Nov and Nov 30)On Nov 30, I was informed by email that my computer was delayed and that it should be delivered by Dec 4-I decided to call Dell and had another surprise: my computer was not going to be delivered because Dell didn't have the parts and was offered to place a new orderThe two folks that I contacted first were in India and the third person suggested two different models to be delivered by Dec The models offered were far below the level of the computer that I orderedIt seems that Dell has no control of its orders and were quite irresponsible with its clientsPlease be aware that this can happen to you too
I placed my order on 11/28/The original date of delivery was 12/5/Since then it has been changed THREE timesThe latest expected date of delivery is 12/27/Every time I've contacted customer service (both by email and phone), I have been lied to that this next date is for sure going to be the day my order is deliveredI have taken off work TWICE in order to be sure that I could sign for my deliveryI am beyond infuriated with the way Dell's customer service has handled this
I have received numerous calls from Dell Network Service and have repeatedly requested that they remove me from their contact list which they have not doneThe only thing that changes is the number used from which they call
I purchased my computer through Amazon in Dec In June 2018, I had a lightening surge and the All In One stopped working The computer was under warranty, but lightening surges were excluded After several phone calls with Dell, they told me that I needed to pay up front for a motherboard and power supply and then a technician would contact me to do an on-sight repair On Sep I provided a Dell representative with my credit card information and they took my payment of $ I was told that the expected delivery date was Sep I heard nothing I contacted Dell back on Oct to receive an update I received an auto-reply to the email but nothing else On Oct I called their general number I spoke with *** and *** - strong accents, like the others but they confirmed they were really with Dell *** said the part would be in (coincidentally) on Oct and that a technician will call me same story as before I asked for a manager - they gave me to *** He sai
I made a purchase of a monitor and stand bundle and I later received a confirmation telling me the order was getting packaged and subsequently I received an email from Dell saying they were canceling the order because they decided after a few days they had made a "pricing error"I wasted my time on the website, placed the order, followed the status updates, got signed up for the emails only to have my order canceledThis was a deceptive business practice, if there is an error, there shouldn't be a confirmation emailMy time was wasted my card was charged and they later Dell decided not to honor the sale
I perchased a Dell 34" monitor worth $in July and it is still under the warranty.And yesterday I saw that the monitor is displaying colors lines on it something happened inside of the monitor the outside of the monitor looks in brand new condition nothing happened to it not even a little scratch and dell refuses to keep there warranty promises saying that its induced damageBut I claim that there is a functioning issue that burned something inside cause there is no damage showing on itHave spoken to levels of supervisors in dell and after that the 3rd supervisor not speaking a proper English not understanding what I m talking to him was just repeating something he was reading off paper and after me asking for his supervisor he clicked the phone down on meHim name is *** if that helpsplease advise if you could please help me out in this situation since I m lost already with this.a
I recently ordered a dell inspiron computer and paid for a 36-month McAfee live subscription I received the computer and it did not come with itThe other day I had called customer service, been passed around to different support agents who dont understand me and I dont understand them Finally they just said they would have someone call me and pass it on to a team Very frustrating and was on the phone for over an hour I have still not heard anything back from them It is a simple link or product key to download itI have proof that I purchased it and it is not thereThey even had me call McAfee and I was told since I didnt have a product key from them to not call them and to contact dell This is horrible business
My husband and I purchased a Dell lap top on 2/16/After getting it home, I would say about a month in we start experiencing issues with itI called Dell's technical support (3/9/16) and they ran tests that were supposed to fix the computerI then sent an e-mail on 3/13/(I have all the e-mails saved as proof of the time frame)After the same phone calls/tests I was told I had to send the computer to their depotUpon receiving it, I immediately noticed damage to the computerI called Dell and was told I had to send it back to the depot so they could fix the issues they causedI never used the computer so I have no idea if the original issues were fixedUpon receiving my computer back the second time I saw that they hadn't fixed all the issuesI called last Friday and spent about 1/hours dealing with Dell for them to tell me that I either had to return it to *** *** where I purchased it (not their fault and they wouldn't take it back any way because of their return pol
Dell advertised a "Cyber Monday" deal beginning at 10:PST I logged on at 10:PST and order the computer The order failed multiple times I contacted Dell and was advised that the quantity was no longer available I was offered another deal
Hi, I ordered a Sony inch LED TV on 10/20/The TV was suppose to take days to come in but instead it took month I was also suppose to receive a $Dell gift card and another 5% gift card of the purchase price for being a Dell rewards member within 10-days after purchasing the TV They did not send any of the gift cardsI emailed and called multiple timesMany times I received no responseFinally just the other day on April 5th/2016, and a half moths after I bought the TV they sent me the $gift card BUT still have not sent the 5% in rewards I have emailed back and still no responsesI simply want to return the TV and will buy another one from a reputable company who honors their promotionsThank You
Purchased computer Feb cr ***
Arrived Feb
$includes yr warranty against defects and accidental damage pd forOffice paid for
Price adjustment of $due to sale price of same unit at retail location
Feb ist service call regarding errors in graphics and freezing up
Scheduled service call.suggested clean reboot and was completed.problems still exist
11Feb service request call regarding graphics driverHe h *** via Cisco screen share removes and preinstalled drivers that are not yet released publically
Feb error msg sent to Dell and spoke to tech dept againReplacement suggested
Feb email sent with same problems and r ed placement exchange info sent
Ref *** was guaranteed via email and phone same issues WOULD not happen again
16Feb unit sent
Problems started again within days of new computers arrival.contact made again but had to contact them via Facebook to get resultsHowever New hard driv
I purchased on new laptop directly from Dell months ago and have had nothing but problems with it I have had to call the customer service team numerous times and have spent many hours on the phone with them Some of the issues involve poor performance from the machine, the internet not working on my machine even though it works on other devices, and now most recently the battery will not charge All of this on basically a brand new computer, I have barely been able to use the device because of the poor performance and now I must keep it plugged into the A/C adapter to use it at all I have requested to return my product for a refund on several different occasions On the last occasion I was transferred to different departments times without being able to speak to someone about the refund I was referred to their customer care team which only operates during business hours and after several attempts to get through to that team I have been unsuccessful
I purchased a Laptop AlienWare Order #*** In November At first when I purchased this laptop, there was an offer going onHowever, merchant provided me the same laptop without the offer price, or offer advantageI was really mad, but merchant did barely anything to listen to my concern and did not provide me the offerAfter that when I got the laptop, within one week, the harddisk crashed, and I called the merchant, it took me almost months to get the hard disk and get this laptop running again, however, again the phenomena of crashing the Hard disk or laptop unable to reboot kept occuring, I had uninstalled and reinstalled the windows times, sent several emails to technical support, however, never got any responseI then called customer care numerous times, but each time I am transferred to different department, and kept on hold, and unable to talk to right personIn nutshell I spend almost $to get this laptop, and it has not worked even for weeks in total
I purchased a Dell computer in June of I also purchased the extended warranty In February of 2018, I noticed that with usage, the battery drained on the computer was very quickly I monitored the battery power for a couple of months Since the computer was still under warranty, in May, I contacted Dell to ask for a new battery I called several times and each time when I was to be transferred to a customer service representative, my call was disconnected After a few weeks of dealing with the calls being disconnected, I warned the customer service representative that I would file a complaint with the Revdex.com if they continued to disconnect the call I finally got to the next step and a file was openedDell signed onto my computer and said they would monitor it for to hours and then send me an email documenting their finds The email never came When I called back to follow-up, I was informed that the case had been closed for failure to follow up I was disconnected again I persisted in calling until I got another file opened They finally agreed that the battery was draining rapidly and agreed to send me a new battery When I received the battery from Dell, it was a refurbished battery I took my computer to a professional computer shop and had the battery installed I also mailed the old battery back to Dell as I agreed to do After fully charging the replacement battery, I realized that it was worse than the old battery I called to complain and a representative who identified himself a Raj gave me the run around for minutes Then he said Dell does not send new batteries as replacements and refused to send me a new battery I asked to speak with his supervisor Raj said no one was available to take my call; that I could not hold until the supervisor was available; and that he could not give my number to his supervisor and even if he did I would not get a call back Raj said I had to call back until a supervisor was available I explained to Raj that just as he was recording the call, so was I When I insisted on leaving my number, he said he had it and then hung up on me after telling me that I had to call back during the morning hours when they were not so busy After Raj hung up on me, I called back and was connected to Monica For the second time in approximately a month of dealing with Dell's customer service department, I was connected to a kind, caring professional She logged into my computer and within just a few minutes, she noticed that my battery power had reduced from 100% to 96% after being unplugged from the power source My computer is being monitored again The basic warranty expires before the end of the month It took weeks of calling to get a replacement battery the first time I have the extended warranty but who knows what Dell will say, if any thing, in the next few day I will not give up but it is ridiculous that customers are treated so badly
I purchased the Dell H825cdw printer on 1/15/2017, however throughout the entire check out process there was no option to purchase an extended warrantyOrder # ***However, while browsing the dell.com website today looking at the price of toner and comparing other printers, there was advertisement about an extended warrantyContacted customer service and they refused to assist and stated that the warranty was only available at point of saleHowever this was never an option at point of saleTherefore, while in conversation with the customer service representativeI cleared stated that I was going through the same check out process as before, accept I exited at the payment screen because I did not want to purchase another printer and there was STILL no option for an extended warranty when you add to cartI love my printer but should be able to purchase an extended warranty from purchase date due to the dell website errorI have went through multiple screens and was neve
Dell told me the computer I purchased thru costco was out of warranty when the hard drive crashed I found out later that my computer was in warranty after I purchased a new hard drive from Dell The hard drive came and I installed it but it won't run because I wasn't supplied start up software Since then I've been on the phone "going on hours" trying to get this worked out and get a refund for the new hard drive
I have ordered and paid for a new Dell Xps sanyo li-ion laptop battery, they sent me a year old battery which was dead on arrivalAfter contacting Dell support and waiting weeks foor the replacement battery, they sent a battery that was two years and two months old it was also Dead on ArrivalI'm trying to go to school full time and work full time, I don't have time to get screwed around by dell again and again, like the issues I had with dell streak tabletsI need a new (made within days) battery or a full refund
I am experiencing terrible customer support service from DELL/Alienware I bought an Aleinware 15Rlaptop from DELL.COMI found the laptop CPU was overheating and contacted DELL support on June (within days of the shipping date on the packing slipDELL website indicates the laptop should qualify for a return within days of packing slip date)
Here is the whole incident :
05/08: received the laptop
06/04: contacted DELL support on overheating issue(within days of shipping date on the packing slip), agent denied replacement, offered onsite repair (service request #***)
06/07: third party technician replaced heatsink, but the laptop still overheatedagent (*** ***) promised a refund, but another agent denied refund and requested remote diagnosisAfter remote diagnosis, agent (*** ***) agreed to request an exchange pending approval
06/19: Exchange request denied by supposed senior agent (*** ***) who asked me to send the laptop
Dell has had one of the worse Tax exemption processes ever I have summited multiple tax exempt orders Months agoThe exempt department has given me problems just about every time We are *** *** *** ** *** ** *** also known as *** *** *** and they declare we are two different Corp This is the only company that has ever given us a problem The payment is made with a Company card and the item is sent directly to the church/Corp I want the tax refunded for all outstanding orders You have hundreds of dollars of collected tax
VERY DISAPPOINTING EXPERIENCE WITH DELL
I ordered a Dell Mobile Precision Workstation XCTO on November and selected express delivery (between Nov and Nov 30)On Nov 30, I was informed by email that my computer was delayed and that it should be delivered by Dec 4-I decided to call Dell and had another surprise: my computer was not going to be delivered because Dell didn't have the parts and was offered to place a new orderThe two folks that I contacted first were in India and the third person suggested two different models to be delivered by Dec The models offered were far below the level of the computer that I orderedIt seems that Dell has no control of its orders and were quite irresponsible with its clientsPlease be aware that this can happen to you too
I placed my order on 11/28/The original date of delivery was 12/5/Since then it has been changed THREE timesThe latest expected date of delivery is 12/27/Every time I've contacted customer service (both by email and phone), I have been lied to that this next date is for sure going to be the day my order is deliveredI have taken off work TWICE in order to be sure that I could sign for my deliveryI am beyond infuriated with the way Dell's customer service has handled this
I have received numerous calls from Dell Network Service and have repeatedly requested that they remove me from their contact list which they have not doneThe only thing that changes is the number used from which they call
I cancelled an order on 12/07/2016, today is 01/18/2017, days have passed, I still not receive my refund, what's wrong with this?
I purchased my computer through Amazon in Dec In June 2018, I had a lightening surge and the All In One stopped working The computer was under warranty, but lightening surges were excluded After several phone calls with Dell, they told me that I needed to pay up front for a motherboard and power supply and then a technician would contact me to do an on-sight repair On Sep I provided a Dell representative with my credit card information and they took my payment of $ I was told that the expected delivery date was Sep I heard nothing I contacted Dell back on Oct to receive an update I received an auto-reply to the email but nothing else On Oct I called their general number I spoke with *** and *** - strong accents, like the others but they confirmed they were really with Dell *** said the part would be in (coincidentally) on Oct and that a technician will call me same story as before I asked for a manager - they gave me to *** He sai
I made a purchase of a monitor and stand bundle and I later received a confirmation telling me the order was getting packaged and subsequently I received an email from Dell saying they were canceling the order because they decided after a few days they had made a "pricing error"I wasted my time on the website, placed the order, followed the status updates, got signed up for the emails only to have my order canceledThis was a deceptive business practice, if there is an error, there shouldn't be a confirmation emailMy time was wasted my card was charged and they later Dell decided not to honor the sale
I perchased a Dell 34" monitor worth $in July and it is still under the warranty.And yesterday I saw that the monitor is displaying colors lines on it something happened inside of the monitor the outside of the monitor looks in brand new condition nothing happened to it not even a little scratch and dell refuses to keep there warranty promises saying that its induced damageBut I claim that there is a functioning issue that burned something inside cause there is no damage showing on itHave spoken to levels of supervisors in dell and after that the 3rd supervisor not speaking a proper English not understanding what I m talking to him was just repeating something he was reading off paper and after me asking for his supervisor he clicked the phone down on meHim name is *** if that helpsplease advise if you could please help me out in this situation since I m lost already with this.a
I recently ordered a dell inspiron computer and paid for a 36-month McAfee live subscription I received the computer and it did not come with itThe other day I had called customer service, been passed around to different support agents who dont understand me and I dont understand them Finally they just said they would have someone call me and pass it on to a team Very frustrating and was on the phone for over an hour I have still not heard anything back from them It is a simple link or product key to download itI have proof that I purchased it and it is not thereThey even had me call McAfee and I was told since I didnt have a product key from them to not call them and to contact dell This is horrible business
My husband and I purchased a Dell lap top on 2/16/After getting it home, I would say about a month in we start experiencing issues with itI called Dell's technical support (3/9/16) and they ran tests that were supposed to fix the computerI then sent an e-mail on 3/13/(I have all the e-mails saved as proof of the time frame)After the same phone calls/tests I was told I had to send the computer to their depotUpon receiving it, I immediately noticed damage to the computerI called Dell and was told I had to send it back to the depot so they could fix the issues they causedI never used the computer so I have no idea if the original issues were fixedUpon receiving my computer back the second time I saw that they hadn't fixed all the issuesI called last Friday and spent about 1/hours dealing with Dell for them to tell me that I either had to return it to *** *** where I purchased it (not their fault and they wouldn't take it back any way because of their return pol
Dell advertised a "Cyber Monday" deal beginning at 10:PST I logged on at 10:PST and order the computer The order failed multiple times I contacted Dell and was advised that the quantity was no longer available I was offered another deal
Hi, I ordered a Sony inch LED TV on 10/20/The TV was suppose to take days to come in but instead it took month I was also suppose to receive a $Dell gift card and another 5% gift card of the purchase price for being a Dell rewards member within 10-days after purchasing the TV They did not send any of the gift cardsI emailed and called multiple timesMany times I received no responseFinally just the other day on April 5th/2016, and a half moths after I bought the TV they sent me the $gift card BUT still have not sent the 5% in rewards I have emailed back and still no responsesI simply want to return the TV and will buy another one from a reputable company who honors their promotionsThank You
Purchased computer Feb c
r ***
Arrived Feb
$includes yr warranty against defects and accidental damage pd forOffice paid for
Price adjustment of $due to sale price of same unit at retail location
Feb ist service call regarding errors in graphics and freezing up
Scheduled service call.suggested clean reboot and was completed.problems still exist
11Feb service request call regarding graphics driverHe h *** via Cisco screen share removes and preinstalled drivers that are not yet released publically
Feb error msg sent to Dell and spoke to tech dept againReplacement suggested
Feb email sent with same problems and r ed placement exchange info sent
Ref *** was guaranteed via email and phone same issues WOULD not happen again
16Feb unit sent
Problems started again within days of new computers arrival.contact made again but had to contact them via Facebook to get resultsHowever New hard driv
I purchased on new laptop directly from Dell months ago and have had nothing but problems with it I have had to call the customer service team numerous times and have spent many hours on the phone with them Some of the issues involve poor performance from the machine, the internet not working on my machine even though it works on other devices, and now most recently the battery will not charge All of this on basically a brand new computer, I have barely been able to use the device because of the poor performance and now I must keep it plugged into the A/C adapter to use it at all I have requested to return my product for a refund on several different occasions On the last occasion I was transferred to different departments times without being able to speak to someone about the refund I was referred to their customer care team which only operates during business hours and after several attempts to get through to that team I have been unsuccessful
I purchased a Laptop AlienWare Order #*** In November At first when I purchased this laptop, there was an offer going onHowever, merchant provided me the same laptop without the offer price, or offer advantageI was really mad, but merchant did barely anything to listen to my concern and did not provide me the offerAfter that when I got the laptop, within one week, the harddisk crashed, and I called the merchant, it took me almost months to get the hard disk and get this laptop running again, however, again the phenomena of crashing the Hard disk or laptop unable to reboot kept occuring, I had uninstalled and reinstalled the windows times, sent several emails to technical support, however, never got any responseI then called customer care numerous times, but each time I am transferred to different department, and kept on hold, and unable to talk to right personIn nutshell I spend almost $to get this laptop, and it has not worked even for weeks in total
I purchased a Dell computer in June of I also purchased the extended warranty In February of 2018, I noticed that with usage, the battery drained on the computer was very quickly I monitored the battery power for a couple of months Since the computer was still under warranty, in May, I contacted Dell to ask for a new battery I called several times and each time when I was to be transferred to a customer service representative, my call was disconnected After a few weeks of dealing with the calls being disconnected, I warned the customer service representative that I would file a complaint with the Revdex.com if they continued to disconnect the call I finally got to the next step and a file was openedDell signed onto my computer and said they would monitor it for to hours and then send me an email documenting their finds The email never came When I called back to follow-up, I was informed that the case had been closed for failure to follow up I was disconnected again I persisted in calling until I got another file opened They finally agreed that the battery was draining rapidly and agreed to send me a new battery When I received the battery from Dell, it was a refurbished battery I took my computer to a professional computer shop and had the battery installed I also mailed the old battery back to Dell as I agreed to do After fully charging the replacement battery, I realized that it was worse than the old battery I called to complain and a representative who identified himself a Raj gave me the run around for minutes Then he said Dell does not send new batteries as replacements and refused to send me a new battery I asked to speak with his supervisor Raj said no one was available to take my call; that I could not hold until the supervisor was available; and that he could not give my number to his supervisor and even if he did I would not get a call back Raj said I had to call back until a supervisor was available I explained to Raj that just as he was recording the call, so was I When I insisted on leaving my number, he said he had it and then hung up on me after telling me that I had to call back during the morning hours when they were not so busy After Raj hung up on me, I called back and was connected to Monica For the second time in approximately a month of dealing with Dell's customer service department, I was connected to a kind, caring professional She logged into my computer and within just a few minutes, she noticed that my battery power had reduced from 100% to 96% after being unplugged from the power source My computer is being monitored again The basic warranty expires before the end of the month It took weeks of calling to get a replacement battery the first time I have the extended warranty but who knows what Dell will say, if any thing, in the next few day I will not give up but it is ridiculous that customers are treated so badly
I purchased the Dell H825cdw printer on 1/15/2017, however throughout the entire check out process there was no option to purchase an extended warrantyOrder # ***However, while browsing the dell.com website today looking at the price of toner and comparing other printers, there was advertisement about an extended warrantyContacted customer service and they refused to assist and stated that the warranty was only available at point of saleHowever this was never an option at point of saleTherefore, while in conversation with the customer service representativeI cleared stated that I was going through the same check out process as before, accept I exited at the payment screen because I did not want to purchase another printer and there was STILL no option for an extended warranty when you add to cartI love my printer but should be able to purchase an extended warranty from purchase date due to the dell website errorI have went through multiple screens and was neve
Dell told me the computer I purchased thru costco was out of warranty when the hard drive crashed I found out later that my computer was in warranty after I purchased a new hard drive from Dell The hard drive came and I installed it but it won't run because I wasn't supplied start up software Since then I've been on the phone "going on hours" trying to get this worked out and get a refund for the new hard drive
I have ordered and paid for a new Dell Xps sanyo li-ion laptop battery, they sent me a year old battery which was dead on arrivalAfter contacting Dell support and waiting weeks foor the replacement battery, they sent a battery that was two years and two months old it was also Dead on ArrivalI'm trying to go to school full time and work full time, I don't have time to get screwed around by dell again and again, like the issues I had with dell streak tabletsI need a new (made within days) battery or a full refund