I purchased a DELL XPS laptop from Dell almost a year ago (5/22/2016) The computer has screen flickering issues and was already sent back to DELL for repairs once, which has not resolved the issueI noticed the problem is still happening again and have been told to send it again for repairsMy warranty is almost upThis computer cost me over thousand dollars and almost after a year it still does not workDell does not want to exchange the computer and insists on troubleshooting it
Ordered a laptop from Dell Outlet on 6/ Used coupons that were expiring that same day, so total cost of laptop was around $ Everything went fine until I hadn't received a shipping confirmation for about or day or so Contacted Dell's customer service through chat once, was told everything was good, no worries Next day contacted them again, again no worries, but will ship Contacted them again on 7/26, and then suddenly there was a delay in shipping, and that laptop would not ship because of a "supposed" delay or missing part Not quite sure how that even is possible since these are returns from previous customers so there shouldn't even be a reason for a delay in the first place The chat log incident # *** I asked for an immediate refund, pretty much refused at least times, and then offered a $credit, but was disconnected afterwards Was quite irritated and upset since I was in no way even notified about a delay or missing part I decided to send an ema
I ordered a Alienware RLaptop from Dell on October 24th The website stated that there was a free game offered with purchase of a dell alienware with tobii tracking technology, which is the model I purchasedMy order was delayed and I had called several times to try and get it sped up because I needed the laptop as soon as possibleI am fine with the delay at this point because they credited my account with compensation due to the delayMy issue with this purchase now is that I called the customer support center to make sure I would be getting the free game due to the delayI was told on two separate occasions that the free game would be obtained through the Tobii software on the computerI was unable to check at that time because I was still not in possession of the laptopOnce receiving the device I checked the Tobii software with no availThere was no codeI then called to ask where this code was and they said it was emailedI did not receive an emailI was th
I have a Dell Inspiron laptop, purchased in May 3, On October 22, 2016., the hard drive became inoperableDisgraceful I was told by agent on the phone that any costs associated with recovering data from the corrupted drive would be my responsibility because that is not an expense that is covered by warranty
I require that Dell Absolutely reimburse for any expense to recover data from the defective junk that they sold me I purchased a new laptop in May, 2016; there is NO EXCUSE for the hardware failure in October I require that Dell pay for this expenseI have every intention of telling everyone who will listen about the outcome of this complaint
On the proceeding page, I indicated a $cost for above service.I entered that amount because a value was required in order to process the complaintI do not yet actually know what the cost of the required serve will be
I purchased an Alienware Rlaptop from Dell.com on 11/26/ With the purchase of the laptop, I also purchased the Alienware Graphics Amplifier docking station for the laptop at the same time When this order was placed, Dell.com was advertising a 10% back promotion in the form of Dell Advantage Rewards that could be used on Dell.com At the time of purchase, Dell.com stated that the rewards would be added and available to my account within days of the items being shipped to me The days turned into days, and then it was days Now I am here over days after my items have been shipped and nothing to show The amount of my rewards for the laptop still shows pending I received my rewards for the docking station, but not that laptop I have contacted Dell Customer Care three times since my original order I have all the emails with the exchanges with Customer Care I have been called back one time Every time I am told the request has been sent to the respec
I got my laptop as my high school graduation giftI was very careful with itA few months in, I started facing problems with the computer and I called the warranty teamI was told that my warranty was valid till august 4th Being a college student I decided to wait till summer to send my laptop in for repairWhen I called them, they started telling me that my laptop was not under warrantyAfter arguing with them for over to hours and being transferred between their many departments to whom you have to explain the whole situation too, they finally agreed to take the laptop in for repairI sent the laptop in and I got a call saying that my laptop which was still in operable had many problems such as the motherboard being broken and many others things that have refused to tell usWe have requested for a written record of everything that was broken which was not givenI waited about days waiting for my laptop to get returned and when it wasn't, I called themThey said
I purchased a TV on 11/that came with a $100e-gift card I never received the card There have been several attempts to get the card from customer service Each time the person has said it has been approved and I should receive it in 5-business days Contact dates were 12/9, 12/11,, 12-21, and I received a phone call directly from Dell tell me it was approved again around the beginning of Jan
I was going to use this credit to purchase a computer for Christmas and never received it
I purchased a laptop Inspiron series in middle of May from Dell onlineThe computer was slow from day oneThinking it would take time to stabilize it I continued to use it But it continued to get worse in performanceIt finally frozeI called Dell in end of June to either fix it or take the computer back and refund my money The technical support said that I will have to buy their software warranty in order for them to fix the issueI then called the customer services and offered to return the product as it came infected with virusThis was on July 1st at 6pmThe lady (repwho took the call) rudely replied the day period for returning the product had ended and she connected me to tech supportI then felt compelled to buy a year warranty for $The technical staff fixed the problem the next day and my computer runs fine
I strongly feel that an infected computer was sold to me that left me with no choice but to buy the software warranty
I feel that
Have purchased tablets from Dell and both have major issues and will not work Latest tablet now showing BitLocker recovery, you cannot enter any security key or will not go to next screen This issue occurred the end May and the warranty ended in April Dell csr said to contact microsoft for security key But cannot enter anything was told by Microsoft to contact Dell and to have them correct their hardware issue The csr said because the warranty ended they would charge a minimum of $and try to resolve the issue This is not the first time with issues on tablets 2nd tablet had charging issues that started occurring just prior to warranty expiring The repair was done under warranty but the same issue re-occurred less than days later and it was not covered under a warranty
These tablets were not abused and were taken care of but both have broken down and I am still paying for the tablets on my Dell Preferred Account
The support team says I would have to
I ordered a "Desktop" computer but received a small case containing the motherboard and processor that would fit in a laptop computer and powered with an external power adapter like a laptop It did not contain an internal power supply as with a desktop motherboard The product description did not mention it hosting a low powered motherboard or processor, nor did it refer to it as a micro or chromebook type processor as in a laptop
This type of motherboard and processor has a much lower throughput than any desktop and does not function as a desktop
Because this was purchased in January and given as a gift in March (thus unopened till March), Dell refused to allow a return of the product past it's day return window They refused to let me speak with a manager, the fraud department or anyone other than the Technical support who transferred me to Customer Support to begin with I called and spoke to Customer Support, Technical Support, Sales each twice They refused to assis
My girlfriend and I purchased a Dell laptop about months agoIt has never worked properly as it would lock up and/or restart intermittently
After talking to their offshore support line around 5-times, spending hours on the line and sending the laptop back for repair times (that taking several hours as well), the issues still persists and the laptop has never worked
Dell refuses to reopen the ticket involving the latest fixI believe they have a day ticket automatic close policy and I had reported issues on day for the latest ticketAt this point, I refuse to call back their support and redo this process all over againThis latest ticket had apparently been escalated to a higher tier in the most recent attempt to fix
I have been personally fixing computers for years and I have never seen this level of incompetenceI can only imagine what someone without knowledge of computers must go through when encountering issues such as thisUnfortunately issues wit
I bought a computer at WalmartIt went bad after months of continually, relentlessly and w/ extreme difficulty calling Dell to get them to honor their warrantyThey sent me a rebuiltIt went bad w/in two weeksI was told to send it back to
*** *** *** *** *** ** ***"
Which I didAfter not hearing from anyone for over two monthsI emailed the only email address I had and the one that told me to send it to the above addressThey told me they couldn't do anything for me and knew nothing"So kindly call us: ###-###-#### Thank you for your help ***, ***
Dell Manager | Americas - Dell Technical Support
I called the number and talked to someone who couldn't understand English or do anything for me
I placed an order two months agoAt the time I placed the order, there was a promotion which said with this order customers got dell promotion giftcard within 10-business days
My case is I placed the order sucessfully and I received the package, but I did not receive the $dell promotion giftcardI contacted customer service on 4/26/2016, and they confirmed that my order was qulified for the $and they said they will send me in 3-business daysbut I still have not received it now
I recently had problems with my computerAfter a month of getting the run around with Dell with their India based customer service, they told me to send the computer in to have the hard drive wiped and the operating system reinstalled
What they did, was take the whole thing apart, and tell me I had to replace the motherboard, saying it had water damageThey Demanded that I give them money or I would never get my computer backThen after jumping thru dozens of hoops, I had to put it on my Dell preferred service card and they then fixed and billed me for numerous things, but not fixing the software which was the problemI then had to take it elsewhere to get the hard drive wiped and the system software and the other system reinstalledOn top of this, I have been harassed by their people, calling at all hours demanding this and that
I have been told that I have full coverage, no coverage and partial coverage as to fixing my computer, depending on who I talk to, time of day
on the 9/12/at 6:56:PM I made a call to dell customer support for replacing my laptop keyboard and heatsinki was charged 170$ and I shipped my laptopon the
9/19/the website logged that the had received my laptopon the 9/20/my repair was put on hold for additional paymentI spoke to them regarding the hold and they said that is was nothing major and that the hold was removedagain on 9/21/the repair was put on hold for part backlogon speaking to them regarding the hold customer representatives had different storiesthe first said that the keyboard was the problem the second said that the motherboard was the problem and the last person had no clueon 9/25/the replacement motherboard part was charged (200$) without the customer service contacting me10/2/they received my replacement partit was put on another hold
{0/3/6:05:PM: Engineering Hold:}
10/05/i got a mail from the customer support saying that the part is in bac
I purchased a laptop that was advertised as including a free TV The purchase price of the laptop was $plus a $environmental fee and tax of $for a total of $
I upgraded the TV to a better model for an additional $ I was charged $plus $for tax for a total of $for the free TV
I contacted customer support via online chat and spoke to *** who informed me the price of the computer was $ I was disconnected from her and called the number and spoke to *** in the customer care Department He informed me the additional cost was because year of McAfee and a Limited Hardware Warranty was added and because of tax reasons they could not ship the free TV at cost I did not add these items and asked for a refund He connected me to the refund department The lady I spoke to informed me that year of McAfee was added for $and year of premium Support at $(total of $174) was added to the cost of the TV These
Purchased a new computer XPS with Windows Pro
Computer won't connect to internet
Customer service refuses to help unless I pay because they said I didn't buy software insuranceNO sales person said anything about buying insurance on software specifically My computer is a few months old It appears there is old operating system information on the computer too One customer service person said there was a mistake and another blamed me! They refuse to help me without me paying I don't know if the problem with the internet hardware or software on the computer and no one ever bothered to inquire They just want me to pay when this computer is under warranty and it appears it was not put together properly or old information was not deleted before sending me this computer If they withheld information during the sale, that is a lie of omission
Whenever I ask to speak with someone in the US they refuse to transfer Just say to keep calling the 800#
After having some trouble with my Dell Inspiron Laptop, I decided to do a fresh restore to factory defaultI backed up, and saved all my files, and using the software built into the OS, I created a restore diskAfter running it on the laptop, and restoring the OS, I realized that the Windows was not activated, after wasting about hrs with technicians I could barely understandI was told I would have to purchase another copy of Windows to get a new product key, even though I paid for a laptop with Windows 8, and the software I used to restore the system was built into the laptop, you know the one that you get constant reminders to create, when using the laptop How can a company that has positive reviews, neutral reviews, and negative reviews, have an A+ rating from an organization called, the Revdex.com
Ordered digital product on January 9th -- Dell has been unable to furnish product dispute multiple requests and internal ticket numbers
I purchased a DELL XPS laptop from Dell almost a year ago (5/22/2016) The computer has screen flickering issues and was already sent back to DELL for repairs once, which has not resolved the issueI noticed the problem is still happening again and have been told to send it again for repairsMy warranty is almost upThis computer cost me over thousand dollars and almost after a year it still does not workDell does not want to exchange the computer and insists on troubleshooting it
Ordered a laptop from Dell Outlet on 6/ Used coupons that were expiring that same day, so total cost of laptop was around $ Everything went fine until I hadn't received a shipping confirmation for about or day or so Contacted Dell's customer service through chat once, was told everything was good, no worries Next day contacted them again, again no worries, but will ship Contacted them again on 7/26, and then suddenly there was a delay in shipping, and that laptop would not ship because of a "supposed" delay or missing part Not quite sure how that even is possible since these are returns from previous customers so there shouldn't even be a reason for a delay in the first place The chat log incident # *** I asked for an immediate refund, pretty much refused at least times, and then offered a $credit, but was disconnected afterwards Was quite irritated and upset since I was in no way even notified about a delay or missing part I decided to send an ema
I ordered a Alienware RLaptop from Dell on October 24th The website stated that there was a free game offered with purchase of a dell alienware with tobii tracking technology, which is the model I purchasedMy order was delayed and I had called several times to try and get it sped up because I needed the laptop as soon as possibleI am fine with the delay at this point because they credited my account with compensation due to the delayMy issue with this purchase now is that I called the customer support center to make sure I would be getting the free game due to the delayI was told on two separate occasions that the free game would be obtained through the Tobii software on the computerI was unable to check at that time because I was still not in possession of the laptopOnce receiving the device I checked the Tobii software with no availThere was no codeI then called to ask where this code was and they said it was emailedI did not receive an emailI was th
I have a Dell Inspiron laptop, purchased in May 3, On October 22, 2016., the hard drive became inoperableDisgraceful I was told by agent on the phone that any costs associated with recovering data from the corrupted drive would be my responsibility because that is not an expense that is covered by warranty
I require that Dell Absolutely reimburse for any expense to recover data from the defective junk that they sold me I purchased a new laptop in May, 2016; there is NO EXCUSE for the hardware failure in October I require that Dell pay for this expenseI have every intention of telling everyone who will listen about the outcome of this complaint
On the proceeding page, I indicated a $cost for above service.I entered that amount because a value was required in order to process the complaintI do not yet actually know what the cost of the required serve will be
I purchased an Alienware Rlaptop from Dell.com on 11/26/ With the purchase of the laptop, I also purchased the Alienware Graphics Amplifier docking station for the laptop at the same time When this order was placed, Dell.com was advertising a 10% back promotion in the form of Dell Advantage Rewards that could be used on Dell.com At the time of purchase, Dell.com stated that the rewards would be added and available to my account within days of the items being shipped to me The days turned into days, and then it was days Now I am here over days after my items have been shipped and nothing to show The amount of my rewards for the laptop still shows pending I received my rewards for the docking station, but not that laptop I have contacted Dell Customer Care three times since my original order I have all the emails with the exchanges with Customer Care I have been called back one time Every time I am told the request has been sent to the respec
I got my laptop as my high school graduation giftI was very careful with itA few months in, I started facing problems with the computer and I called the warranty teamI was told that my warranty was valid till august 4th Being a college student I decided to wait till summer to send my laptop in for repairWhen I called them, they started telling me that my laptop was not under warrantyAfter arguing with them for over to hours and being transferred between their many departments to whom you have to explain the whole situation too, they finally agreed to take the laptop in for repairI sent the laptop in and I got a call saying that my laptop which was still in operable had many problems such as the motherboard being broken and many others things that have refused to tell usWe have requested for a written record of everything that was broken which was not givenI waited about days waiting for my laptop to get returned and when it wasn't, I called themThey said
I purchased a TV on 11/that came with a $100e-gift card I never received the card There have been several attempts to get the card from customer service Each time the person has said it has been approved and I should receive it in 5-business days Contact dates were 12/9, 12/11,, 12-21, and I received a phone call directly from Dell tell me it was approved again around the beginning of Jan
I was going to use this credit to purchase a computer for Christmas and never received it
I purchased a laptop Inspiron series in middle of May from Dell onlineThe computer was slow from day oneThinking it would take time to stabilize it I continued to use it But it continued to get worse in performanceIt finally frozeI called Dell in end of June to either fix it or take the computer back and refund my money The technical support said that I will have to buy their software warranty in order for them to fix the issueI then called the customer services and offered to return the product as it came infected with virusThis was on July 1st at 6pmThe lady (repwho took the call) rudely replied the day period for returning the product had ended and she connected me to tech supportI then felt compelled to buy a year warranty for $The technical staff fixed the problem the next day and my computer runs fine
I strongly feel that an infected computer was sold to me that left me with no choice but to buy the software warranty
I feel that
Have purchased tablets from Dell and both have major issues and will not work Latest tablet now showing BitLocker recovery, you cannot enter any security key or will not go to next screen This issue occurred the end May and the warranty ended in April Dell csr said to contact microsoft for security key But cannot enter anything was told by Microsoft to contact Dell and to have them correct their hardware issue The csr said because the warranty ended they would charge a minimum of $and try to resolve the issue This is not the first time with issues on tablets 2nd tablet had charging issues that started occurring just prior to warranty expiring The repair was done under warranty but the same issue re-occurred less than days later and it was not covered under a warranty
These tablets were not abused and were taken care of but both have broken down and I am still paying for the tablets on my Dell Preferred Account
The support team says I would have to
I ordered a "Desktop" computer but received a small case containing the motherboard and processor that would fit in a laptop computer and powered with an external power adapter like a laptop It did not contain an internal power supply as with a desktop motherboard The product description did not mention it hosting a low powered motherboard or processor, nor did it refer to it as a micro or chromebook type processor as in a laptop
This type of motherboard and processor has a much lower throughput than any desktop and does not function as a desktop
Because this was purchased in January and given as a gift in March (thus unopened till March), Dell refused to allow a return of the product past it's day return window They refused to let me speak with a manager, the fraud department or anyone other than the Technical support who transferred me to Customer Support to begin with I called and spoke to Customer Support, Technical Support, Sales each twice They refused to assis
My girlfriend and I purchased a Dell laptop about months agoIt has never worked properly as it would lock up and/or restart intermittently
After talking to their offshore support line around 5-times, spending hours on the line and sending the laptop back for repair times (that taking several hours as well), the issues still persists and the laptop has never worked
Dell refuses to reopen the ticket involving the latest fixI believe they have a day ticket automatic close policy and I had reported issues on day for the latest ticketAt this point, I refuse to call back their support and redo this process all over againThis latest ticket had apparently been escalated to a higher tier in the most recent attempt to fix
I have been personally fixing computers for years and I have never seen this level of incompetenceI can only imagine what someone without knowledge of computers must go through when encountering issues such as thisUnfortunately issues wit
Dell charged us twice in February of for the same service and has not yet refunded us for the duplicate charge after multiple attempts to contact them
I bought a computer at WalmartIt went bad after months of continually, relentlessly and w/ extreme difficulty calling Dell to get them to honor their warrantyThey sent me a rebuiltIt went bad w/in two weeksI was told to send it back to
*** *** *** *** *** ** ***"
Which I didAfter not hearing from anyone for over two monthsI emailed the only email address I had and the one that told me to send it to the above addressThey told me they couldn't do anything for me and knew nothing"So kindly call us: ###-###-#### Thank you for your help ***, ***
Dell Manager | Americas - Dell Technical Support
I called the number and talked to someone who couldn't understand English or do anything for me
I placed an order two months agoAt the time I placed the order, there was a promotion which said with this order customers got dell promotion giftcard within 10-business days
My case is I placed the order sucessfully and I received the package, but I did not receive the $dell promotion giftcardI contacted customer service on 4/26/2016, and they confirmed that my order was qulified for the $and they said they will send me in 3-business daysbut I still have not received it now
I recently had problems with my computerAfter a month of getting the run around with Dell with their India based customer service, they told me to send the computer in to have the hard drive wiped and the operating system reinstalled
What they did, was take the whole thing apart, and tell me I had to replace the motherboard, saying it had water damageThey Demanded that I give them money or I would never get my computer backThen after jumping thru dozens of hoops, I had to put it on my Dell preferred service card and they then fixed and billed me for numerous things, but not fixing the software which was the problemI then had to take it elsewhere to get the hard drive wiped and the system software and the other system reinstalledOn top of this, I have been harassed by their people, calling at all hours demanding this and that
I have been told that I have full coverage, no coverage and partial coverage as to fixing my computer, depending on who I talk to, time of day
on the 9/12/at 6:56:PM I made a call to dell customer support for replacing my laptop keyboard and heatsinki was charged 170$ and I shipped my laptopon the
9/19/the website logged that the had received my laptopon the 9/20/my repair was put on hold for additional paymentI spoke to them regarding the hold and they said that is was nothing major and that the hold was removedagain on 9/21/the repair was put on hold for part backlogon speaking to them regarding the hold customer representatives had different storiesthe first said that the keyboard was the problem the second said that the motherboard was the problem and the last person had no clueon 9/25/the replacement motherboard part was charged (200$) without the customer service contacting me10/2/they received my replacement partit was put on another hold
{0/3/6:05:PM: Engineering Hold:}
10/05/i got a mail from the customer support saying that the part is in bac
I purchased a laptop that was advertised as including a free TV The purchase price of the laptop was $plus a $environmental fee and tax of $for a total of $
I upgraded the TV to a better model for an additional $ I was charged $plus $for tax for a total of $for the free TV
I contacted customer support via online chat and spoke to *** who informed me the price of the computer was $ I was disconnected from her and called the number and spoke to *** in the customer care Department He informed me the additional cost was because year of McAfee and a Limited Hardware Warranty was added and because of tax reasons they could not ship the free TV at cost I did not add these items and asked for a refund He connected me to the refund department The lady I spoke to informed me that year of McAfee was added for $and year of premium Support at $(total of $174) was added to the cost of the TV These
Purchased a new computer XPS with Windows Pro
Computer won't connect to internet
Customer service refuses to help unless I pay because they said I didn't buy software insuranceNO sales person said anything about buying insurance on software specifically My computer is a few months old It appears there is old operating system information on the computer too One customer service person said there was a mistake and another blamed me! They refuse to help me without me paying I don't know if the problem with the internet hardware or software on the computer and no one ever bothered to inquire They just want me to pay when this computer is under warranty and it appears it was not put together properly or old information was not deleted before sending me this computer If they withheld information during the sale, that is a lie of omission
Whenever I ask to speak with someone in the US they refuse to transfer Just say to keep calling the 800#
After having some trouble with my Dell Inspiron Laptop, I decided to do a fresh restore to factory defaultI backed up, and saved all my files, and using the software built into the OS, I created a restore diskAfter running it on the laptop, and restoring the OS, I realized that the Windows was not activated, after wasting about hrs with technicians I could barely understandI was told I would have to purchase another copy of Windows to get a new product key, even though I paid for a laptop with Windows 8, and the software I used to restore the system was built into the laptop, you know the one that you get constant reminders to create, when using the laptop How can a company that has positive reviews, neutral reviews, and negative reviews, have an A+ rating from an organization called, the Revdex.com