I made a purchase of a Dell laptop model Inspirion on 08/20/to be placed in service for a Doctoral program I enrolled in that required this device as part of the curriculum I attempted to place the laptop in service on 03/26/in preparation of my June residency Upon setting up the laptop I was unable to access my home WiFi, and after several attempts I contacted Dell and was routed to their technical support The technician was unable to resolve the issue and I was scheduled to receive technical support on Sunday April I was not contacted at the scheduled time and called Tech support on April After working with a technician for another minutes with no resolution, the next step was to submit the laptop to the Depot for repair service
I received a mailer several days later and sent the laptop in for repair on April The laptop was received from Depot on April I attempted to sthe laptop on April, but encountered the same issue wit
Good morning,
I recently ordered a dell inspiron laptopI was excited because this is the only new computer I would have ever purchased, even though it was over $I ordered it around May 2nd, of I received notification that it was damaged in transit by FED EX, on the 12th of MayI called dell, and after the receptionist attempted to transfer me, three times, I was placed in contact with a department that had nothing to do with sales, or returns, or exchanges and was transferred to a extremely helpful personthey stated policy is that when a shipment is damaged, it is returned by the carrier, and dell ships out a replacement at no extra charge to the customers addressHowever, I for some reason was the one person that never received that shipment, and dell credited my account back my moneyThe issue, is that there was absolutely zero communication on this from dellSo I was transferred back to sales, who said they could not order the same laptop
Purchased laptopsNever received laptopsCalled up about them on multiple occasionsCustomer service assured me they were on the wayEventually, someone told me they were returnedAfter being transferred around for over an hour and having a customer service agent laugh at my frustration, I had a customer service manager assist meHe reordered the laptops and told me he would discount both laptopsNever received those laptopsCalled up again no one was will to helpFiled a complaintNo response
I purchased a NEW Dell Inspiron computer on 3/17/17, from Dell it is financed through Dell Financial servicesI have had nothing but problems with it since I received itI have spent many many hours of my time on the phone with there technical support team to try an fix the problemsI paid almost $for a computer that constantly freezes up and shuts down all by its selfI have the highest internet speed, from my internet provider and the computer is very slowI have several emails to support my claim from Dell support techs, who send an email after every call to Dell Premium support trying to fix the problem
Dell Purchase ID: *** - Inspiron Gaming (Intel) -
The above information is my purchase order and the computer I orderedI have in writing everything I am stating and can show proof of these issuesI purchased this computer on 5/19/It listed same day shipping if purchased before PM CSTAs of today, 5/25/that information is still listed on the websiteMy sales person said there was an issue, but the computer would ship on Monday 5/22/ I confirmed multiple times with the sales person that it would ship on Monday and was promised it would as this advertisement of shipping same day was a deciding factor into the purchase itself Since that point, the computer has not shipped and I've received conflicting information every day as to when the computer would ship or why it hasn't alreadyAt no point has Dell removed that information from their website or provided any reason why they advertise one thing and then do anotherDell has refused to provide
I have an extended warranty with dellwhen they replaced my computer I waited months for them to send me a box to return the old computer
once the box was received (months later) I returned the computerNow they are saying they never received the computer and are refusing me service on my current machine
I purchased a computer from Dell online in December I paid for that computer in full, partially from my credit card ($1783) and from $gift cards (total purchase price $2783) At the time I purchased the computer, it required me to create an online account, which I did When the invoice & automated email was sent to me to confirm the purchase & charges, it came with my name in the "ship to" column and the name of someone completely different, from a different state, in the "Bill To" column I immediately called Dell customer service (which is located in India), to alert them of the issue I was told that it was a backend glitch, and that once my computer had been shipped & delivered, I could call back in and have my account fixed On Jan 3rd, I did just that I was told via email that it would be fixed A week later, I received an email asking me to contact customer service to verify my credit card information On January 9th, I called in, spoke with an
I made a purchase several days ago on Jan 4th, my package was suppose to be received today according to tracking; however, according to UPS tracking there has been a change in the delivery addressI am starting to learn that the delivery is being recalled by the sender after I had already paid money for itIf this is the case, then your company practices are extremely shady and even borders on fraudYou cannot allow your customers to buy an item, ship it out and then pull it out from them days later and also charge them money for itNow I'm going to have to wait weeks for the money to be refunded which I'm not even sure will happen as I haven't even gotten an email about a refund yetAbsolute disgrace for a company of this caliber
I have a dell unfortunately and yesterday attempted to login to Dell chat however it was not accepting my phone number to chat so I called DellThe guy couldn't figure it out so he logged into my computer and said don't enter my area codeHe logged off my computer and restarted itWhen the computer restarted I couldn't put in my password to get on my computerAgain I called Dell and he has to to hold the shift key and power the computer offThis took forever and after hours I got circular dots going around in circlesAfter many hours Dell attempted to charge me for a software warranted although Dell messed up my computer, then they asked me to send my computer off for 7-days or send me an OS disk they finally told me the tech wiped my OS systemThis is such bad business on so many levels because I'm missing work which I'm sure Dell's selfish self will not send me a check to reimburse
I am the original purchaser of this computer My son, brought this laptop to *** *** *** ,*** as he is a teacher of English there It essentially "died" and he had Dell professionals look at it who agreed that it needed to be replacedThis occurred in November,He was informed that if I transferred ownership to him...there would be "no worries"and it would be replaced Once that was accomplished however..he was then told that it could not be replaced in *** but he had to send it back to the US At his own expense of over $Us he did that
FEB 9,, TODAY, THIS SITUATION HAS NOT BEEN RESOLVED
After multiple conversations and emails to many , many departments with many many different responses, I have been referred, disconnected, on hold for min at a time and told multiple senarios to resolve this situationIt is truly sad and frustrating that doesn't DELL have better customer service!
Although the warranty was only to Dec.2015....the profe
I purchased the laptop in April Since that time I have called at least times with the same issue - it does not connect to a wireless network Now in January 2016, after several technician calls with remote access into the computer, completely resetting the computer, and shipping to the Dell Resolution Center to fix this, the laptop still does not work Each technician tries but really does not know how to diagnose and fix the issue They refuse to refund or exchange the product even though the problem continues to exist and they cannot fix it I get the run around when I request Customer Complaint department or the technician's supervisor They are completely unwilling to escalate or resolve the issue I have now requested that they take this back to the Dell Resolution Center but have no confidence that this will be resolved This computer cost over $ Please help They give you the run around instead of finding a real solution The returns department told me
I bought a laptop from Dell around December 20, I paid for the laptop with two different payment methods, 1,with my Dell Credit account and 1,with a personal Master Card I received a defective laptop and Dell agreed for me to return it, which I did following Dell instructionsThe laptop was returned before the end of December After I returned the laptop I received only a partial credit from DellI received a credit of 1,into my Dell Credit account, but I never received a credit for 1,into my Master CardI have called Dell countless times and have been constantly transferred without any one fixing the issueDell has had my money for more than three months now
I sent my laptop into Dell to service a glitch I was having with quinntanaI wasn't sure that after purchasing the premium concierge extended warranty package at $I was assured my laptop would be personally cared for by this special team of techniciansDell processed a service request #***
And I packed and shipped my laptop to dell on September 12th
On September 15th my laptop was delivered back to my address at 11:a.mby FedExThe laptop in the box that was sent back to me is it not my laptopI've had numerous emails and telephone conversations with Dell supervisors and directorsThey they insist that they sent the right laptop back to meI've sent them photographs of the box that was delivered by FedEx and the laptop that was insideI got nowhere with them in this disputeThey have decided after their investigation that they cannot help me any furtherBut I still do not have my laptop, and why am I going through this?
Where is my computer with my s
I ordered a laptop computer, docking station, and two monitors from DellPrior to placing the order online, I called and spoke with a Dell sales rep to insure that I had ordered the correct componentsAfter all the components arrived, I discovered that the monitors and the docking stations did not have compatible portsI called Dell tech support, and after explaining the problem, was told to order an adapterThis adapter was not available locally and had to be orderedWhen it arrived, I connected it and the monitor still did not workI contacted tech support again and learned that the laptop and monitor were not compatible
After learning this, I called Dell customer support to try and exchange the laptop or the docking station I was passed around to over a dozen individuals, none of whom had an answer to my problemAll they could do was parrot that it was past the return period and that there was nothing they could do, despite the fact that I had contacted their tech s
This is both a delivery and sales issue with Dell I ordered an Alienware laptop on November 26, under a Black Friday/Thanksgiving sale with advertised 10% discount and additional 10% rewards when using Dell Preferred Account for $2,with cashback reward of $ Estimated shipping for this product was on or before December 8th As it approached this date, my customer service nightmare with Dell spiraled out of control To illustrate my level of frustration, this is the first Revdex.com complaint I have ever issued against a company
When I checked on the status of my order on December 5th (support request ***), I was informed that my order configuration was "invalid" and that I would need to cancel and reorder the same product, at full price, losing both discounts I was transferred to the "order modification team" who explained that I actually did not have to cancel, it was simply a parts shortage and all I needed to do was wait Checking the status again, on D
I have ordered a laptop and Dell cancel it, at midnight saying I cancel it or my *** rejected the charge
I never canceled my order nor I am awake at midnight I emailed *** and they responded there is not decline to Dell The the charge Dell initiated when I ordered still pending with $ -
Dell Can not say in the email either I cancel or my credit card declined That can be checked 100% They should say the truth
I purchased DELL all in one XPS in August Since then I ordered from DELL the Media Disk to reset my computer to the factory settingsAt this time (May-June 2016) when I try to reset my computer to the factory settings, it asks for the Operating System (Microsoft Windows 8) Product Key which was not provided to me at a time of purchase
I contacted Microsoft for helpThey told me that Dell sells their computers with preinstalled Operating Systems with the product key injected into the motherboard, so on time of resetting the PC to its factory settings it should not ask for the Product Key or the Product Key must be provided by DELL for the reason that I purchased the computer with the Operating System, so I am entitled to possess the license for the OS Microsoft Representative spent several hours to help me with this issue for free and finally supplied with a temporary Product Key for me to use and advised me to ask Dell for the original Product Key that I paid for
I received a phone call from a fraudulent service claiming to be DellThey had ALL of my personal information which I confidentially shared with DellThey had my: full name, phone number, email, exact shipping and billing address down to my postal code, and the last four numbers of my credit cardThey also had information from my order with Dell: cr, order number, sales rep, date of order and delivery, amount I paid for the product, and detailed information of the product I purchasedThey also sent me the exact confirmation email that was sent to me originally from my sales rep upon the conformation of my orderI realized that this was a scam because they had one piece of vital information missing, which was just by chance
When I contacted Dell Incthey merely asked for my number to add to their no-call listThat was not why I called themI wanted to speak to someone who could 1) explain to me how my confidential personal information could be acquired by scammer
I purchased a camera fro Dell almost a month agoWhen I purchased it online, it showed in stock and ready to shipI paid for expedited shippingI have still not received the itemI was told it was on back orderMeanwhile, it still showed I stick and ready to ship on the websiteI have been told numerous updated ship times, only to be disapointedI bought it for my sons highs choir graduation but missed thatI finally decided to cancel the order, since it doesn't seem to be coming anytime soon so I can outages elsewhereNow I am being told it can't be cancelledI will have to wait for it to be delivered then start a return in it
I tried to buy a dell e525w printer last Friday with two on-line coupons The purchase was confirmed on Monday and I received a concellation noice today with a reason of wrong price I may have two other similar experience before and all from Dell I kept silence in the past but I need to express my disappointment to your company this time If I the item has a very low price on the website, I will take your explanation The final price is still in the range that other company may give If you can’t afford any promotion, please don’t release any fake ones
I made a purchase of a Dell laptop model Inspirion on 08/20/to be placed in service for a Doctoral program I enrolled in that required this device as part of the curriculum I attempted to place the laptop in service on 03/26/in preparation of my June residency Upon setting up the laptop I was unable to access my home WiFi, and after several attempts I contacted Dell and was routed to their technical support The technician was unable to resolve the issue and I was scheduled to receive technical support on Sunday April I was not contacted at the scheduled time and called Tech support on April After working with a technician for another minutes with no resolution, the next step was to submit the laptop to the Depot for repair service
I received a mailer several days later and sent the laptop in for repair on April The laptop was received from Depot on April I attempted to sthe laptop on April, but encountered the same issue wit
Good morning,
I recently ordered a dell inspiron laptopI was excited because this is the only new computer I would have ever purchased, even though it was over $I ordered it around May 2nd, of I received notification that it was damaged in transit by FED EX, on the 12th of MayI called dell, and after the receptionist attempted to transfer me, three times, I was placed in contact with a department that had nothing to do with sales, or returns, or exchanges and was transferred to a extremely helpful personthey stated policy is that when a shipment is damaged, it is returned by the carrier, and dell ships out a replacement at no extra charge to the customers addressHowever, I for some reason was the one person that never received that shipment, and dell credited my account back my moneyThe issue, is that there was absolutely zero communication on this from dellSo I was transferred back to sales, who said they could not order the same laptop
Purchased laptopsNever received laptopsCalled up about them on multiple occasionsCustomer service assured me they were on the wayEventually, someone told me they were returnedAfter being transferred around for over an hour and having a customer service agent laugh at my frustration, I had a customer service manager assist meHe reordered the laptops and told me he would discount both laptopsNever received those laptopsCalled up again no one was will to helpFiled a complaintNo response
I purchased a NEW Dell Inspiron computer on 3/17/17, from Dell it is financed through Dell Financial servicesI have had nothing but problems with it since I received itI have spent many many hours of my time on the phone with there technical support team to try an fix the problemsI paid almost $for a computer that constantly freezes up and shuts down all by its selfI have the highest internet speed, from my internet provider and the computer is very slowI have several emails to support my claim from Dell support techs, who send an email after every call to Dell Premium support trying to fix the problem
Dell Purchase ID: *** - Inspiron Gaming (Intel) -
The above information is my purchase order and the computer I orderedI have in writing everything I am stating and can show proof of these issuesI purchased this computer on 5/19/It listed same day shipping if purchased before PM CSTAs of today, 5/25/that information is still listed on the websiteMy sales person said there was an issue, but the computer would ship on Monday 5/22/ I confirmed multiple times with the sales person that it would ship on Monday and was promised it would as this advertisement of shipping same day was a deciding factor into the purchase itself Since that point, the computer has not shipped and I've received conflicting information every day as to when the computer would ship or why it hasn't alreadyAt no point has Dell removed that information from their website or provided any reason why they advertise one thing and then do anotherDell has refused to provide
I have an extended warranty with dellwhen they replaced my computer I waited months for them to send me a box to return the old computer
once the box was received (months later) I returned the computerNow they are saying they never received the computer and are refusing me service on my current machine
I purchased a computer from Dell online in December I paid for that computer in full, partially from my credit card ($1783) and from $gift cards (total purchase price $2783) At the time I purchased the computer, it required me to create an online account, which I did When the invoice & automated email was sent to me to confirm the purchase & charges, it came with my name in the "ship to" column and the name of someone completely different, from a different state, in the "Bill To" column I immediately called Dell customer service (which is located in India), to alert them of the issue I was told that it was a backend glitch, and that once my computer had been shipped & delivered, I could call back in and have my account fixed On Jan 3rd, I did just that I was told via email that it would be fixed A week later, I received an email asking me to contact customer service to verify my credit card information On January 9th, I called in, spoke with an
I made a purchase several days ago on Jan 4th, my package was suppose to be received today according to tracking; however, according to UPS tracking there has been a change in the delivery addressI am starting to learn that the delivery is being recalled by the sender after I had already paid money for itIf this is the case, then your company practices are extremely shady and even borders on fraudYou cannot allow your customers to buy an item, ship it out and then pull it out from them days later and also charge them money for itNow I'm going to have to wait weeks for the money to be refunded which I'm not even sure will happen as I haven't even gotten an email about a refund yetAbsolute disgrace for a company of this caliber
I have a dell unfortunately and yesterday attempted to login to Dell chat however it was not accepting my phone number to chat so I called DellThe guy couldn't figure it out so he logged into my computer and said don't enter my area codeHe logged off my computer and restarted itWhen the computer restarted I couldn't put in my password to get on my computerAgain I called Dell and he has to to hold the shift key and power the computer offThis took forever and after hours I got circular dots going around in circlesAfter many hours Dell attempted to charge me for a software warranted although Dell messed up my computer, then they asked me to send my computer off for 7-days or send me an OS disk they finally told me the tech wiped my OS systemThis is such bad business on so many levels because I'm missing work which I'm sure Dell's selfish self will not send me a check to reimburse
I am the original purchaser of this computer My son, brought this laptop to *** *** *** ,*** as he is a teacher of English there It essentially "died" and he had Dell professionals look at it who agreed that it needed to be replacedThis occurred in November,He was informed that if I transferred ownership to him...there would be "no worries"and it would be replaced Once that was accomplished however..he was then told that it could not be replaced in *** but he had to send it back to the US At his own expense of over $Us he did that
FEB 9,, TODAY, THIS SITUATION HAS NOT BEEN RESOLVED
After multiple conversations and emails to many , many departments with many many different responses, I have been referred, disconnected, on hold for min at a time and told multiple senarios to resolve this situationIt is truly sad and frustrating that doesn't DELL have better customer service!
Although the warranty was only to Dec.2015....the profe
I purchased the laptop in April Since that time I have called at least times with the same issue - it does not connect to a wireless network Now in January 2016, after several technician calls with remote access into the computer, completely resetting the computer, and shipping to the Dell Resolution Center to fix this, the laptop still does not work Each technician tries but really does not know how to diagnose and fix the issue They refuse to refund or exchange the product even though the problem continues to exist and they cannot fix it I get the run around when I request Customer Complaint department or the technician's supervisor They are completely unwilling to escalate or resolve the issue I have now requested that they take this back to the Dell Resolution Center but have no confidence that this will be resolved This computer cost over $ Please help They give you the run around instead of finding a real solution The returns department told me
I bought a laptop from Dell around December 20, I paid for the laptop with two different payment methods, 1,with my Dell Credit account and 1,with a personal Master Card I received a defective laptop and Dell agreed for me to return it, which I did following Dell instructionsThe laptop was returned before the end of December After I returned the laptop I received only a partial credit from DellI received a credit of 1,into my Dell Credit account, but I never received a credit for 1,into my Master CardI have called Dell countless times and have been constantly transferred without any one fixing the issueDell has had my money for more than three months now
I sent my laptop into Dell to service a glitch I was having with quinntanaI wasn't sure that after purchasing the premium concierge extended warranty package at $I was assured my laptop would be personally cared for by this special team of techniciansDell processed a service request #***
And I packed and shipped my laptop to dell on September 12th
On September 15th my laptop was delivered back to my address at 11:a.mby FedExThe laptop in the box that was sent back to me is it not my laptopI've had numerous emails and telephone conversations with Dell supervisors and directorsThey they insist that they sent the right laptop back to meI've sent them photographs of the box that was delivered by FedEx and the laptop that was insideI got nowhere with them in this disputeThey have decided after their investigation that they cannot help me any furtherBut I still do not have my laptop, and why am I going through this?
Where is my computer with my s
I ordered a laptop computer, docking station, and two monitors from DellPrior to placing the order online, I called and spoke with a Dell sales rep to insure that I had ordered the correct componentsAfter all the components arrived, I discovered that the monitors and the docking stations did not have compatible portsI called Dell tech support, and after explaining the problem, was told to order an adapterThis adapter was not available locally and had to be orderedWhen it arrived, I connected it and the monitor still did not workI contacted tech support again and learned that the laptop and monitor were not compatible
After learning this, I called Dell customer support to try and exchange the laptop or the docking station I was passed around to over a dozen individuals, none of whom had an answer to my problemAll they could do was parrot that it was past the return period and that there was nothing they could do, despite the fact that I had contacted their tech s
This is both a delivery and sales issue with Dell I ordered an Alienware laptop on November 26, under a Black Friday/Thanksgiving sale with advertised 10% discount and additional 10% rewards when using Dell Preferred Account for $2,with cashback reward of $ Estimated shipping for this product was on or before December 8th As it approached this date, my customer service nightmare with Dell spiraled out of control To illustrate my level of frustration, this is the first Revdex.com complaint I have ever issued against a company
When I checked on the status of my order on December 5th (support request ***), I was informed that my order configuration was "invalid" and that I would need to cancel and reorder the same product, at full price, losing both discounts I was transferred to the "order modification team" who explained that I actually did not have to cancel, it was simply a parts shortage and all I needed to do was wait Checking the status again, on D
I have ordered a laptop and Dell cancel it, at midnight saying I cancel it or my *** rejected the charge
I never canceled my order nor I am awake at midnight I emailed *** and they responded there is not decline to Dell The the charge Dell initiated when I ordered still pending with $ -
Dell Can not say in the email either I cancel or my credit card declined That can be checked 100% They should say the truth
I purchased DELL all in one XPS in August Since then I ordered from DELL the Media Disk to reset my computer to the factory settingsAt this time (May-June 2016) when I try to reset my computer to the factory settings, it asks for the Operating System (Microsoft Windows 8) Product Key which was not provided to me at a time of purchase
I contacted Microsoft for helpThey told me that Dell sells their computers with preinstalled Operating Systems with the product key injected into the motherboard, so on time of resetting the PC to its factory settings it should not ask for the Product Key or the Product Key must be provided by DELL for the reason that I purchased the computer with the Operating System, so I am entitled to possess the license for the OS Microsoft Representative spent several hours to help me with this issue for free and finally supplied with a temporary Product Key for me to use and advised me to ask Dell for the original Product Key that I paid for
I received a phone call from a fraudulent service claiming to be DellThey had ALL of my personal information which I confidentially shared with DellThey had my: full name, phone number, email, exact shipping and billing address down to my postal code, and the last four numbers of my credit cardThey also had information from my order with Dell: c
r, order number, sales rep, date of order and delivery, amount I paid for the product, and detailed information of the product I purchasedThey also sent me the exact confirmation email that was sent to me originally from my sales rep upon the conformation of my orderI realized that this was a scam because they had one piece of vital information missing, which was just by chance
When I contacted Dell Incthey merely asked for my number to add to their no-call listThat was not why I called themI wanted to speak to someone who could 1) explain to me how my confidential personal information could be acquired by scammer
I purchased a camera fro Dell almost a month agoWhen I purchased it online, it showed in stock and ready to shipI paid for expedited shippingI have still not received the itemI was told it was on back orderMeanwhile, it still showed I stick and ready to ship on the websiteI have been told numerous updated ship times, only to be disapointedI bought it for my sons highs choir graduation but missed thatI finally decided to cancel the order, since it doesn't seem to be coming anytime soon so I can outages elsewhereNow I am being told it can't be cancelledI will have to wait for it to be delivered then start a return in it
I tried to buy a dell e525w printer last Friday with two on-line coupons The purchase was confirmed on Monday and I received a concellation noice today with a reason of wrong price I may have two other similar experience before and all from Dell I kept silence in the past but I need to express my disappointment to your company this time If I the item has a very low price on the website, I will take your explanation The final price is still in the range that other company may give If you can’t afford any promotion, please don’t release any fake ones