I have ordered a inch Tablet and it did not work properlyI spent a couple hours on the phone until the technician told me it had to be shipped back for warranty repairI shipped my tablet back with my memory card that the technician had me use for Windows installThey then sent a replacement out weeks later that the touch did not work on half of the screen without MY SD CARD ($65.00)I called and was upsetAfter days of going back and forth they found a replacement but a inch, so I was satisfiedI explained I was going to Florida that I would not be home to receive it, that when I got back I would callI got back home and they told me it was delivered, meanwhile the rep who was assigned to my case was fired and I was reassigned a new repShe explained to me she was the highest level of support and good luck getting someone to handle it without providing a FIRI have no problem making a police report but she was rude and telling me she was the highest level of account r
On Friday, November 25, at P.MEST I called Dell to purchase a Dell Inspiron Desktop and Dell Monitor that was offered as a Black Friday special price at P.MEST The Dell representative (named *** at Ext***) took my order, my name, address, email address, and credit card information I was told by the Dell representative that I would receive an email confirmation I never received an email confirmation I called Dell back and after several hours of being transfered from one person to another, I spoke to a supervisor who told me that the computer that I wanted sold outThey could not explain why the Dell representative took my order in the first placeWhen I placed my original call to Dell, I specifically asked if I should order the computer online or if a Dell representative could take my order as I did not want to miss the special Black Friday dealDell told me a representative could take the order
On 05/20/2018, I ordered this item :Dell XPS certified refurbished *** *** RAM, *** NvME SSD, 4k Touch Display, GTX 4GB for $+ tax
I got a Dell confirmation email :
Dell Order Has Been Received for Dell Purchase ID: *** Dell Inc.Sun 5/20, 11:PM You
Thanks for your order!
We will review your order shortly and send a confirmation email with your delivery detailsThanks for shopping with Dell!
Order Summary
DPID: Total:
*** $
After days, I did not get any cancellation or delivery detail email from Dell so I called Dell Customer Service on 05/24/to resolved the issue, after talking for hours of transferring me to Sale Department, Credit Department then back to customer service round and round about times then I got hang up but not sure if is intention or not so I keep a positive mindThe next day I called Customer Service hope for a better outcome but the same thing happe
A 2-in-convertible Dell laptop I purchased from *** *** in Taunton, Massachusetts on 6/24/broke the following January (1/16/17, to be exact)The hinge broke after converting it into "tablet" mode only a few timesClearly, this was not an overuse issueThe laptop was never dropped, bumped, or misused in any other wayIt literally just snapped during use, and I barely ever used it in tablet mode
I contacted Dell on 1/16/to have them repair it, since this is clearly not wear and tear, but clearly a faulty hingeDell told me, "Your computer has basic computer hardware support which do not support accidental/ physical damages." - I replied multiple times to re-iterate that this is clearly a faulty part, but I keep getting the same, what seems like an automated responseAll I want is a non-broken laptop that I can use in tablet mode, which is what I had purchased
Placed order, got charged to credit card, Dell Order system crashed, no confirmation, order status = cancelled, spent 2+ hours of my life playing India customer service phone transfer game, no resolution!! and then got transferred back to the start of phone handoff game again- ZERO resolution, ZERO accountability ZERO ability to resolve anything - --- totally anti customer and TOTALLY killing any future or return business - I will never buy or ever recommend DELL ever again personally and to large corporations !!!! Also, I provide my order and contact information no less than times and phone # I was calling from - so ZERO quality customer service automation - Absolutely Horrible Experience - business prevention vscustomer service - they are killing Dell customers and by default killing Dell !
I placed orders on 10/06/which all included a $promotional gift card which were never received Additionally, one of the orders came damaged due to water which was returned and a refund was never provided I have chatted and called for countless hours after the last several months being promised that the issues are finally resolved yet never are
The return order has a service request number *** Gift cards were used to purchase this order, which are no longer available to me and all attempts to send me emails from cashstar do not work No one has been able to reissue a new gift card for the amount of $
The promotional cards for the other orders have a service request number *** I had one of the nine sent to another email address No promised follcalls or issuance of the remaining eight gift cards
We purchased a new lap top on 8/and received it on 8/ It states we have days to return it I tried to do so in the allotted time period and was told today by a fell customer service rep that nope, it's from the day it was billed not the day it was received I feel this is very unscrupulous and highly deceiving I kept getting calls from Dell to add more time to my warranty package I called on the 30th day and was told I missed the return deadline by one day To me it is logical that it would start the day it was received because the entire reason why there is a day policy is so that we the consumer have time to use the product and make sure it's a good fit It is not a good fit
On Nov 28th I order a computer, bag and mouse for the computer onlineI then found out that they took the money out of my account and then cancelled my orderI was told that since the computer was cancelled the bag was cancelled and so was the mouseWell I got the credit back on computer, and mouse but still have a charge of for the bagI have been in contact with Ms *** *** about the amount and she has said that since it was cancelled that it can not be chargedSo I sent her a picture of my account which shows the charges for the computer and then then the other chargeSo now she said I have to go with bankThis company should not have A+ rating with all the negative reviews that they have gottenSo my charge was on 12/they credited back so I am out the for the computer bag that I did not receive
I ordered a product off of their website, it was confirmed and went through their system I received a shipment notice and waited for it to be delivered I checked the tracking information and was noted on the day of delivery it was intercepted and shipped to a different address without my consent I called *** (courier) and was notified that a return to sender was issued My package was essentially stolen and no notice of refund or cancellation was given It is now two business days after it being received on their end and still no notice of resolution I emailed them for a resolution and no return emails were sent The status of my order on their website states no foul play on their end and still states that I will be receiving my package, even though it has been rerouted and essentially stolen by them This is a breach of contract on their end and they even break their own Terms of service:
"ShippingProduct title passes to you when the Product is shippedYou have
I purchased a Dell Venue Pro in October I also have an extended warranty that expires in I first started having problems with this tablet in June of This tablet has been sent in for repair numerous times I saved all of my email from Dell when problems first started After numerous times in for repair, Dell finally replaced with a refurbished tablet The refurbished tablet also has problems and was sent in for repair When I received back from repair depot, after being assured from the advanced resolution group that the tablet would work, again not working correctly The customer support person from the advanced resolution group is now not returning my calls that had been put on his schedule and not returning emails I would like to get this resolved as soon as possible I looked at Dells website and now my old tablet shows with expired warranty and the replacement tablet is not showing as a product that I own
I bought a computer from Dell in the summer that keeps crashingWindows is defectiveI've tried reinstalling windows with their help several times and the issue will not resolveThey promised me a replacement and then all the sudden I get a message that my new order was cancelledThey will not let me speak to someone in AmericanIt's all India and PhilippinesI have called dozens of times and spent hours on the phone and the issue is not resolveI purchased it in May and it has not been operationalIt was a purchase for school and instead I've had to use a older laptopI am still making payments on something that does not workWindows reinstall has not worked including the disc that took months for them to send me
Their laptop line is worthless as well as the service contracts they sellI am having issues with their Premium Support TeamAll calls are routed to Hyperbad with a series of call centers that have no access to any real information when a repair status is neededThere is not communication between American service depot and their call centers dealing with customersAvoid Dell laptops and service plans at all cost
we could not access the software download we purchased and was run around by telephone sales reps to technical support and transfered for a total of hoursWe finally asked that we cancel the purchase of the software and have it credited, as it was the worst customer service we ever received When our credit card came, there was no creditI was told the order never got cancelled, after a confirmation of cancellation number was givenWhen the credit was was not our credit card, it took another hour on the phone to inquire as to whyWe were told it was past days and could not get a refundI reiterated that we had cancelled days ago and did not get our creditFinally we got Another confirmation number for the refundWorst customer service everNo one seemed to know what they were doing
On Sept 27, 2014, I puchased a year pro commerical support warranty for my computer service tag ***I paid $for pro support until December 8, The computer was exchanged about times due to failure to fix issuesFinally I was given a new computer service tag ***, and an extended warranty until Dec 18, I have this NEW computer for approx daysSuddenly, I called in and was told I have no warranty on this new computer and this computer is years oldIt is days old & newly builtNot only was the warranty that was given me removed after almost months, but the warranty I paid for which is to be applied to this exchange was removedTherefore, since I already paid for this warranty and Dell is not honoring it, I want to be reimbursed for $
Ever since Dell contracted out their service to India or Pakistan I have received unsolicited calls from people speaking marginal English who could no or would not explain clearly what they were even calling for On the second, third, fourth and fifth of these calls, I asked them to not call me again and explained that my number is on the national DO Not Call list and they must cease and desist if I ask them to stop calling The latest one today actually had the nerve to tell me he didn't care and that he would call as much as he felt like Needless to say, your customer service department has become the best advertising that HP never spent money on Even though I have purchased nine Dell computers in the past and used to love Dell, I will NEVER make that mistake again
I ordered two computers from Dell.com One computer - the screen keeps going black on The other one - I did a "Dell Update" on and now can not reboot my computer I have tried to work with technical support to get the issue resolved and that doesn't work The computers do not function properly and one can't even be used at all since it won't reboot The company ended a chat session with me while I was trying to get the issue resolved and then today the lady I talked to wouldn't even listen to me when I was trying to explain the situation to her
I bought computers from Dell all with Microsoft OfficeI can only use of these computers because Office will not activate on five of themI have called Dell Pakistan/India/Philippines? several timesI was told by sales that it is a Microsoft problem and that you can only register licenses under the same name
So they know this and they sell the product anywayThis I believe is Fraud when you sell something that you know will not workI guess they figure they can do as they wish, because it is not possible for me to talk to anyone in the USAI have spent a lot of money on a computer guy to set these up and he can't do itSo now I have a bunch of computers that I cannot useAnd expenses for trying
I have called many times only to be frustrated and I have emailed alsoNo one will helpThis is my last attempt before I consult an attorney and file a complaint with the attorney generals officeSo I hope you can help
Thank you
***
I tried to make a purchase on their site for an advertised computer deal of $(***) The computer was part of their cyber monday deals However, I was unable to buy the computer due the fact the sale "expired" before day's end There is nothing on the site stating that the deal expires during the day Yet they still advertise the item as being for sale I feel I was lead to the site for the deal only for them to try and deal me a more expensive machine
I bought a laptop from Dell at the end of October and it has not work since day one the hard drive failed and doesn't allow the computer to work I've contacted l was on the phone for hours with a customer service technical support they went through everything they could to try to fix it and was not able to they said an appointment Monday from to 10:and then called me back and told me they weren't going to be able to make it so they made it for Thursday I told them it had to be in the morning and once again I'm doing told well our technician will get there when he gets there which could be to the end of the day I called Dell back and I'm getting the runaroundAsk for a supervisor and first of all Outsourcing should not be done barely can understand these peopleThey won't transfer me any higher up they said somebody will call me back within hours I spent over $on a laptop that I cannot use I bought this for school with my grant moneyI feel I bought a system that they k
Purchased a high end computer ($3900.00) that crashes without noticeTechnical experts are unable to fix itTech time used to try to fix this blue screen of death is measured in days and it still occursI decided to escalate this but I always get a customer service specialist in the Philippines or IndiaThese people can't speak English much less fix the problem and they have no way to transfer my call to the USAI have pushed, hard, to get a corporate phone number or contact person so I can get help but they are completely insulatedEven the number listed on this website has been cancelledIt is as if Dell intentionally sells faulty computers and have put protocols in place that makes it impossible to escalate any problems to management
I have ordered a inch Tablet and it did not work properlyI spent a couple hours on the phone until the technician told me it had to be shipped back for warranty repairI shipped my tablet back with my memory card that the technician had me use for Windows installThey then sent a replacement out weeks later that the touch did not work on half of the screen without MY SD CARD ($65.00)I called and was upsetAfter days of going back and forth they found a replacement but a inch, so I was satisfiedI explained I was going to Florida that I would not be home to receive it, that when I got back I would callI got back home and they told me it was delivered, meanwhile the rep who was assigned to my case was fired and I was reassigned a new repShe explained to me she was the highest level of support and good luck getting someone to handle it without providing a FIRI have no problem making a police report but she was rude and telling me she was the highest level of account r
On Friday, November 25, at P.MEST I called Dell to purchase a Dell Inspiron Desktop and Dell Monitor that was offered as a Black Friday special price at P.MEST The Dell representative (named *** at Ext***) took my order, my name, address, email address, and credit card information I was told by the Dell representative that I would receive an email confirmation I never received an email confirmation I called Dell back and after several hours of being transfered from one person to another, I spoke to a supervisor who told me that the computer that I wanted sold outThey could not explain why the Dell representative took my order in the first placeWhen I placed my original call to Dell, I specifically asked if I should order the computer online or if a Dell representative could take my order as I did not want to miss the special Black Friday dealDell told me a representative could take the order
On 05/20/2018, I ordered this item :Dell XPS certified refurbished *** *** RAM, *** NvME SSD, 4k Touch Display, GTX 4GB for $+ tax
I got a Dell confirmation email :
Dell Order Has Been Received for Dell Purchase ID: *** Dell Inc.Sun 5/20, 11:PM You
Thanks for your order!
We will review your order shortly and send a confirmation email with your delivery detailsThanks for shopping with Dell!
Order Summary
DPID: Total:
*** $
After days, I did not get any cancellation or delivery detail email from Dell so I called Dell Customer Service on 05/24/to resolved the issue, after talking for hours of transferring me to Sale Department, Credit Department then back to customer service round and round about times then I got hang up but not sure if is intention or not so I keep a positive mindThe next day I called Customer Service hope for a better outcome but the same thing happe
A 2-in-convertible Dell laptop I purchased from *** *** in Taunton, Massachusetts on 6/24/broke the following January (1/16/17, to be exact)The hinge broke after converting it into "tablet" mode only a few timesClearly, this was not an overuse issueThe laptop was never dropped, bumped, or misused in any other wayIt literally just snapped during use, and I barely ever used it in tablet mode
I contacted Dell on 1/16/to have them repair it, since this is clearly not wear and tear, but clearly a faulty hingeDell told me, "Your computer has basic computer hardware support which do not support accidental/ physical damages." - I replied multiple times to re-iterate that this is clearly a faulty part, but I keep getting the same, what seems like an automated responseAll I want is a non-broken laptop that I can use in tablet mode, which is what I had purchased
Placed order, got charged to credit card, Dell Order system crashed, no confirmation, order status = cancelled, spent 2+ hours of my life playing India customer service phone transfer game, no resolution!! and then got transferred back to the start of phone handoff game again- ZERO resolution, ZERO accountability ZERO ability to resolve anything - --- totally anti customer and TOTALLY killing any future or return business - I will never buy or ever recommend DELL ever again personally and to large corporations !!!! Also, I provide my order and contact information no less than times and phone # I was calling from - so ZERO quality customer service automation - Absolutely Horrible Experience - business prevention vscustomer service - they are killing Dell customers and by default killing Dell !
I placed orders on 10/06/which all included a $promotional gift card which were never received Additionally, one of the orders came damaged due to water which was returned and a refund was never provided I have chatted and called for countless hours after the last several months being promised that the issues are finally resolved yet never are
The return order has a service request number *** Gift cards were used to purchase this order, which are no longer available to me and all attempts to send me emails from cashstar do not work No one has been able to reissue a new gift card for the amount of $
The promotional cards for the other orders have a service request number *** I had one of the nine sent to another email address No promised follcalls or issuance of the remaining eight gift cards
We purchased a new lap top on 8/and received it on 8/ It states we have days to return it I tried to do so in the allotted time period and was told today by a fell customer service rep that nope, it's from the day it was billed not the day it was received I feel this is very unscrupulous and highly deceiving I kept getting calls from Dell to add more time to my warranty package I called on the 30th day and was told I missed the return deadline by one day To me it is logical that it would start the day it was received because the entire reason why there is a day policy is so that we the consumer have time to use the product and make sure it's a good fit It is not a good fit
On Nov 28th I order a computer, bag and mouse for the computer onlineI then found out that they took the money out of my account and then cancelled my orderI was told that since the computer was cancelled the bag was cancelled and so was the mouseWell I got the credit back on computer, and mouse but still have a charge of for the bagI have been in contact with Ms *** *** about the amount and she has said that since it was cancelled that it can not be chargedSo I sent her a picture of my account which shows the charges for the computer and then then the other chargeSo now she said I have to go with bankThis company should not have A+ rating with all the negative reviews that they have gottenSo my charge was on 12/they credited back so I am out the for the computer bag that I did not receive
I ordered a product off of their website, it was confirmed and went through their system I received a shipment notice and waited for it to be delivered I checked the tracking information and was noted on the day of delivery it was intercepted and shipped to a different address without my consent I called *** (courier) and was notified that a return to sender was issued My package was essentially stolen and no notice of refund or cancellation was given It is now two business days after it being received on their end and still no notice of resolution I emailed them for a resolution and no return emails were sent The status of my order on their website states no foul play on their end and still states that I will be receiving my package, even though it has been rerouted and essentially stolen by them This is a breach of contract on their end and they even break their own Terms of service:
"ShippingProduct title passes to you when the Product is shippedYou have
I purchased a Dell Venue Pro in October I also have an extended warranty that expires in I first started having problems with this tablet in June of This tablet has been sent in for repair numerous times I saved all of my email from Dell when problems first started After numerous times in for repair, Dell finally replaced with a refurbished tablet The refurbished tablet also has problems and was sent in for repair When I received back from repair depot, after being assured from the advanced resolution group that the tablet would work, again not working correctly The customer support person from the advanced resolution group is now not returning my calls that had been put on his schedule and not returning emails I would like to get this resolved as soon as possible I looked at Dells website and now my old tablet shows with expired warranty and the replacement tablet is not showing as a product that I own
I bought a computer from Dell in the summer that keeps crashingWindows is defectiveI've tried reinstalling windows with their help several times and the issue will not resolveThey promised me a replacement and then all the sudden I get a message that my new order was cancelledThey will not let me speak to someone in AmericanIt's all India and PhilippinesI have called dozens of times and spent hours on the phone and the issue is not resolveI purchased it in May and it has not been operationalIt was a purchase for school and instead I've had to use a older laptopI am still making payments on something that does not workWindows reinstall has not worked including the disc that took months for them to send me
Their laptop line is worthless as well as the service contracts they sellI am having issues with their Premium Support TeamAll calls are routed to Hyperbad with a series of call centers that have no access to any real information when a repair status is neededThere is not communication between American service depot and their call centers dealing with customersAvoid Dell laptops and service plans at all cost
we could not access the software download we purchased and was run around by telephone sales reps to technical support and transfered for a total of hoursWe finally asked that we cancel the purchase of the software and have it credited, as it was the worst customer service we ever received When our credit card came, there was no creditI was told the order never got cancelled, after a confirmation of cancellation number was givenWhen the credit was was not our credit card, it took another hour on the phone to inquire as to whyWe were told it was past days and could not get a refundI reiterated that we had cancelled days ago and did not get our creditFinally we got Another confirmation number for the refundWorst customer service everNo one seemed to know what they were doing
On Sept 27, 2014, I puchased a year pro commerical support warranty for my computer service tag ***I paid $for pro support until December 8, The computer was exchanged about times due to failure to fix issuesFinally I was given a new computer service tag ***, and an extended warranty until Dec 18, I have this NEW computer for approx daysSuddenly, I called in and was told I have no warranty on this new computer and this computer is years oldIt is days old & newly builtNot only was the warranty that was given me removed after almost months, but the warranty I paid for which is to be applied to this exchange was removedTherefore, since I already paid for this warranty and Dell is not honoring it, I want to be reimbursed for $
Ever since Dell contracted out their service to India or Pakistan I have received unsolicited calls from people speaking marginal English who could no or would not explain clearly what they were even calling for On the second, third, fourth and fifth of these calls, I asked them to not call me again and explained that my number is on the national DO Not Call list and they must cease and desist if I ask them to stop calling The latest one today actually had the nerve to tell me he didn't care and that he would call as much as he felt like Needless to say, your customer service department has become the best advertising that HP never spent money on Even though I have purchased nine Dell computers in the past and used to love Dell, I will NEVER make that mistake again
I ordered two computers from Dell.com One computer - the screen keeps going black on The other one - I did a "Dell Update" on and now can not reboot my computer I have tried to work with technical support to get the issue resolved and that doesn't work The computers do not function properly and one can't even be used at all since it won't reboot The company ended a chat session with me while I was trying to get the issue resolved and then today the lady I talked to wouldn't even listen to me when I was trying to explain the situation to her
I bought computers from Dell all with Microsoft OfficeI can only use of these computers because Office will not activate on five of themI have called Dell Pakistan/India/Philippines? several timesI was told by sales that it is a Microsoft problem and that you can only register licenses under the same name
So they know this and they sell the product anywayThis I believe is Fraud when you sell something that you know will not workI guess they figure they can do as they wish, because it is not possible for me to talk to anyone in the USAI have spent a lot of money on a computer guy to set these up and he can't do itSo now I have a bunch of computers that I cannot useAnd expenses for trying
I have called many times only to be frustrated and I have emailed alsoNo one will helpThis is my last attempt before I consult an attorney and file a complaint with the attorney generals officeSo I hope you can help
Thank you
***
I tried to make a purchase on their site for an advertised computer deal of $(***) The computer was part of their cyber monday deals However, I was unable to buy the computer due the fact the sale "expired" before day's end There is nothing on the site stating that the deal expires during the day Yet they still advertise the item as being for sale I feel I was lead to the site for the deal only for them to try and deal me a more expensive machine
I bought a laptop from Dell at the end of October and it has not work since day one the hard drive failed and doesn't allow the computer to work I've contacted l was on the phone for hours with a customer service technical support they went through everything they could to try to fix it and was not able to they said an appointment Monday from to 10:and then called me back and told me they weren't going to be able to make it so they made it for Thursday I told them it had to be in the morning and once again I'm doing told well our technician will get there when he gets there which could be to the end of the day I called Dell back and I'm getting the runaroundAsk for a supervisor and first of all Outsourcing should not be done barely can understand these peopleThey won't transfer me any higher up they said somebody will call me back within hours I spent over $on a laptop that I cannot use I bought this for school with my grant moneyI feel I bought a system that they k
Purchased a high end computer ($3900.00) that crashes without noticeTechnical experts are unable to fix itTech time used to try to fix this blue screen of death is measured in days and it still occursI decided to escalate this but I always get a customer service specialist in the Philippines or IndiaThese people can't speak English much less fix the problem and they have no way to transfer my call to the USAI have pushed, hard, to get a corporate phone number or contact person so I can get help but they are completely insulatedEven the number listed on this website has been cancelledIt is as if Dell intentionally sells faulty computers and have put protocols in place that makes it impossible to escalate any problems to management