Purchased a new laptop computer in September of Keyboard quit working in June I have sent the computer back for repair The motherboard was replaced and it was returned The computer would not boot After countless hours on the phone with Dell Customer Service I was told by supervisor "***" they would send me a new hard drive and if that did not fix the problem they would replace the computer Hard drive did not fix the computer After more countless hours on the phone supervisor "***" agreed to send a technician to my home, and said if he could not fix it they would replace the computer She also said you must have major system failures before it can be replaced A tech was finally scheduled and came to my residence He replaced the keyboard, the motherboard, and put a new hard drive in The Operating System no will not load I sent email to ***@dell.com and received a call from *** *** sent me a new operating system disk, no instructions
I purchased a Dell computer online I first paid with my credit card which did not go through so the next day I paid with my bank card The credit card purchase was $and the debit card purchase was $ Some time went by and I noticed that the charges was gone so I called and inquired about the computer They reissued it and later I was charged again on 3/24/but this time for both figures which I did not know until I looked at my account They told me do not worry I also have automatic payments coming out and it did on 3/24/which caused me to have to pay $courtesy fee and after that the $was released My problem is that I never ordered two computers so I should not had to pay the $ I am being told that if I buy something I can get $deducted which, under the circumstances, I fell I should not have to pay or spend more money to replace monies that was deducted due to your company error by double charging me at two different prices I wo
Have an out-of-warranty Dell computer which was having some issues with the USB portsWent to Dell's technical support web page and found a BIOS upgrade that fixes issues with USB portsDownloaded and installed the BIOS upgrade and PC would not boot into Windows after thatTried several avenues to fix the problem and after lots of research I realized that Dell would not allow the BIOS to be reversed back to the original BIOSI contacted Dell technical support and described my problemThe technician indicated that he could fix the problem over the phone with me but that I would need to pay $for hrs worth of support or $to put my PC back on warranty for yrWhen I expressed my dissatisfaction in having to pay for something that was caused by an upgrade provided by Dell's support web page the person I was talking to got belligerent and indicated that it was my fault that the problem existed because I performed the upgrade without the help of Dell technical supportI pol
I purchased a brand new DellIt did NOT work out of the boxIts still does not work as intendedThere are issues mostly with video and network cardsI have been on the Dell support forums, communities; I have chatted with Dell, I have e-mailed them and called them (disconnected times?)I have spend 12-hours trying to get the laptop to work - it does not stillThis is beyond reasonableI have now spent over $and a day and 1/of work for NOTHING! This morning I recived an e-mail from Dell saying and I quote: " We trust your system is now performing to your satisfaction" ??? That sums it up! It NEVER was and Dell did NOTHING?
I spent over $on my dell laptop for work only for it to not turn on two months later, long story short Dell has a problem with their Alienware Laptop mother boards which i'm sure they know about but wont put out a recall to be fixedIf you do a quick google search you will find out that is indeed the caseWell my mother board fried on me and it is my only laptop and I work from home I emailed my boss about the problem and they said I need my laptop to work or its grounds for terminationI've been calling days straightIm on final notice from my job and the only people I have been able to speak to on the phone are foreigners who have no contact to the corporate officesI have a clause in my job that if miss a single day of work (first days) I forfeit a bonus of $plus grounds for termination so im already out $and a $1500+ laptopThey promised me my laptop would be fixed yesterday and still no phone from the technician who is suppose to come to my houseThe
I ordered a wireless router from Dell, here is the order information:
Order Date: 6/30/
Order Number: ***
FedEx tracking number: ***
My package arrived at my city on July 6th, but my package wasn't delivery I asked FedEx and they told me that Dell call them to send the package backI called Dell customer service and they told me I have verification issues and ask me to call their verify department
I called the number they give to me, but the guy told me he cant solve this problem and transferred my callAfter multiple times of transfer they told me to call another numberIn the end, I fund that the number I had already calledNow their customer service ask me just to wait for the package return to Dell and told me I will get the refund after Dell receive the item
I check the FedEx website and the tracking information shows the package is still in my cityI don't know what happened and no body can tell me what happened
I placed an order for a laptop worth $1,455.29, but it was cancelled by DellBut they have charged me $1,and refused to refund me after they cancel my orderThe order number is $1,
I purchased a Dell CN printer about years ago I also purchased a premium warranty with next day in house support The fax machine is leaving a line down the middle of the page I talked to a technical support person who asked me to do some trouble shooting steps They were unproductive and made the situation worse I requested a technician sent to my house as per the warranty agreement I purchased and he refused He offered to replace the printer instead, because he claims I refused trouble shooting He asked for a good call back number and then just hung up on me I have no idea what is being done to resolve this issue
I purchased a brand new S2716DGR monitor and when it arrived at my house the Displayport wasn't functioning at all This connectivity is critical to provide the 144hz refresh rate, and G-Sync technology offered by the monitor After some brief troubleshooting trying a known working Displayport cable, I opened the technical chat support on July 26, This chat took over an hour before I was able to get an RMA request for a new monitor I was explained that by US law the monitor had to be labeled as refurbished because they had to take out the monitor to test before sending I explicitly asked if they were sending a new monitor, that they were taking out They confirmed that they were taking a new monitor out and just testing it, but due to US laws it had to be labeled as refurbished On Tuesday July 27th around 4am I got an email saying the monitor had shipped, but it had no tracking information That night I re-opened a support chat and after another hour or so I was told t
I purchased a Dell Venue Tablet in November of with a year extended warranty Since receiving the item, it has been returned to the manufacturer times with the same defect
After being returned on December 15, a refurbished item was sent in its place, which still had the same defect and worked for days
I returned the refurbished tablet to Dell on January 30, with a UPS label they sent to me days later, they have not attempted to repair the item Nor have they sent me a different refurbished item
I have attempted to contact the company numerous times Each time I have been told that they are sending me back the defective tablet, AND a new refurbished tablet Yet I have not received either item yet In the past, I have always received notification with tracking numbers via email No information has been sent to prove that either item is in transit
No matter what, this is an ongoing issue, and I have been unable to communicate with anyone from
I purchased a Dell Inspiron through QVC in August and the device was received and registered in September Since receiving this computer, I have had serious issues with device performance and horrible response time and no resolve with each phone call, the problems get worse Computer frequently shuts down, very very slow, no mouse control and now the video drivers are blown and I cannot watch any video streaming What is most horrible is the fact that I cannot speak to one American at this American company All are foreigners who I cannot understand and they cannot understand me
Television (SKU ***) purchased on NOV 2016, specifically included a $Dell Gift Card Dell has NEVER provided me with the gift card I have contacted Dell customer service MANY times about this issue, but still no gift card Order *** Dell Purchase ID ***
Dell is the absolute worst company I have ever dealt withA month after my warranty expired got the dreaded blue screenPaid $on the phone and they could not fix itGot my $ backTook it to my own repair guy, paid $and he said it was a lemonDefective hard drive and other issuesCalled back Dell and asked for restitution or any kind of help and they told me computers break, you should have gotten a longer warrantyThat's Dell customer service at it's bestI emailed the guy I spoke to and said wouldn't you rather help one customer who has had a bad experience or lose a customer for life and he could not care lessI will tell everyone I know not to buy a Dell
I have laptop for work which was purchased with a year service and support contract This laptop was purchased in July In December I began to have issues with the laptop HDMI portI officially started a service request with Dell December 27, At first they were helpWhen he left I let my service representative know and they said they would have someone out the next day with a new motherboard and keyboard
This is when the more concerning issues began to occurI informed my service representative that if they could not have a technician out the next day in the morning then to reschedule me for the following Friday since I was leaving the countryNo response from them or the representative subbing in for themThis is the second time I told my service representative the dates I would be out of the country and not to send techniciansWell I received an automated call that afternoon saying they would not make it to my house that day (fine since I was already hea
On May I was a victim of an account compromise and identity theft After multiple attempts of contacting Dell I was able to cancel the fraudulent order After further headaches trying to contact Dell I found a backdoor way of submitting a complaint Among the requests I had, I wanted to have Dell delete my account since it was compromised and for them to remove me from their e-mail list since I have no intentions with doing business with Dell again To this date the account is still accessible and I still receive e-mails from Dell
On 08-26-I ordered a laptop over the phone from Dell IncThis laptop was to be delivered to *** *** ***, to my daughter who is a student there A Dell sales rep named *** *** took my order and within two hours I received email confirmation of the orderI noticed that the shipping address was incomplete so I called Dell back but did not get to speak With *** ***However, after a minutes on the phone with another sales repI was assured that the shipping address had been corrected and that my daughter would get the laptop with two days
Three days later on 08-29-I received an email from *** ***@Dell.com stating that my order had been cancelled because of concerns over the card I used for paymentI then logged onto my account on the Dell customer website and could find no record of my order being cancelledOn the contrary, my order had been fully processed with payment having been made and the funds deducted from my checking accoun
First, the products must not be very good because my laptop stopped working after months on March
I called Customer Service on March and every step of the service process seems to be done incorrectly
It is now 4/19/and the computer is still not fixed
At the end of February I bought a brand new Inspiron series laptop from DellI signed up for online college classes before buying the laptop and will end up spending tens of thousands of dollars to further my educationI bought this laptop to make sure that I would not run into computer problemsRight after I got the computer, about a week, I started having issues, the computer shut off on it’s ownI thought at first that it was flukeSo I gave it a few weeksIt happened again the following week, then again the nextI called Dell’s tech support and told them what was going on, they took over my computer and installed a lot of updates, thinking that would solve the problemIt did not but since they used all my internet data for the month I could not deal with the issue again until the following monthI had talked with a tech representative and told them which day and time would be best to try and resolve the issue, they never calledI work a full time job and have full
I own a Dell Inspiron laptop computer (Service tag: *** with days remaining on Premium Support)
Todays repair tag issued: Service Number : *** Contact Name : *** ***
The right lid hinge on the computer broke from where it's secured and caused the WiFi antenna to break and the lid no longer opens and closes correctly
When I called this in for repair I was told that this was obviously my fault through abuse and that it would cost me about $to have it repaired
After doing some research this evening I found that this break is a very common one for the Dell series computer including a number of times where the same computer was repeatedly repaired for the same issue
(SEE: ***)
I feel that this issue is the caused from a design flaw that should allow for warranty repair
Purchased a new laptop computer in September of Keyboard quit working in June I have sent the computer back for repair The motherboard was replaced and it was returned The computer would not boot After countless hours on the phone with Dell Customer Service I was told by supervisor "***" they would send me a new hard drive and if that did not fix the problem they would replace the computer Hard drive did not fix the computer After more countless hours on the phone supervisor "***" agreed to send a technician to my home, and said if he could not fix it they would replace the computer She also said you must have major system failures before it can be replaced A tech was finally scheduled and came to my residence He replaced the keyboard, the motherboard, and put a new hard drive in The Operating System no will not load I sent email to ***@dell.com and received a call from *** *** sent me a new operating system disk, no instructions
I purchased a Dell computer online I first paid with my credit card which did not go through so the next day I paid with my bank card The credit card purchase was $and the debit card purchase was $ Some time went by and I noticed that the charges was gone so I called and inquired about the computer They reissued it and later I was charged again on 3/24/but this time for both figures which I did not know until I looked at my account They told me do not worry I also have automatic payments coming out and it did on 3/24/which caused me to have to pay $courtesy fee and after that the $was released My problem is that I never ordered two computers so I should not had to pay the $ I am being told that if I buy something I can get $deducted which, under the circumstances, I fell I should not have to pay or spend more money to replace monies that was deducted due to your company error by double charging me at two different prices I wo
Have an out-of-warranty Dell computer which was having some issues with the USB portsWent to Dell's technical support web page and found a BIOS upgrade that fixes issues with USB portsDownloaded and installed the BIOS upgrade and PC would not boot into Windows after thatTried several avenues to fix the problem and after lots of research I realized that Dell would not allow the BIOS to be reversed back to the original BIOSI contacted Dell technical support and described my problemThe technician indicated that he could fix the problem over the phone with me but that I would need to pay $for hrs worth of support or $to put my PC back on warranty for yrWhen I expressed my dissatisfaction in having to pay for something that was caused by an upgrade provided by Dell's support web page the person I was talking to got belligerent and indicated that it was my fault that the problem existed because I performed the upgrade without the help of Dell technical supportI pol
I purchased a brand new DellIt did NOT work out of the boxIts still does not work as intendedThere are issues mostly with video and network cardsI have been on the Dell support forums, communities; I have chatted with Dell, I have e-mailed them and called them (disconnected times?)I have spend 12-hours trying to get the laptop to work - it does not stillThis is beyond reasonableI have now spent over $and a day and 1/of work for NOTHING! This morning I recived an e-mail from Dell saying and I quote: " We trust your system is now performing to your satisfaction" ??? That sums it up! It NEVER was and Dell did NOTHING?
I spent over $on my dell laptop for work only for it to not turn on two months later, long story short Dell has a problem with their Alienware Laptop mother boards which i'm sure they know about but wont put out a recall to be fixedIf you do a quick google search you will find out that is indeed the caseWell my mother board fried on me and it is my only laptop and I work from home I emailed my boss about the problem and they said I need my laptop to work or its grounds for terminationI've been calling days straightIm on final notice from my job and the only people I have been able to speak to on the phone are foreigners who have no contact to the corporate officesI have a clause in my job that if miss a single day of work (first days) I forfeit a bonus of $plus grounds for termination so im already out $and a $1500+ laptopThey promised me my laptop would be fixed yesterday and still no phone from the technician who is suppose to come to my houseThe
Laptop repaired multiple time with no fix Keep being told to have more repair or send in laptop when I have an onsite premium warranty
I ordered a wireless router from Dell, here is the order information:
Order Date: 6/30/
Order Number: ***
FedEx tracking number: ***
My package arrived at my city on July 6th, but my package wasn't delivery I asked FedEx and they told me that Dell call them to send the package backI called Dell customer service and they told me I have verification issues and ask me to call their verify department
I called the number they give to me, but the guy told me he cant solve this problem and transferred my callAfter multiple times of transfer they told me to call another numberIn the end, I fund that the number I had already calledNow their customer service ask me just to wait for the package return to Dell and told me I will get the refund after Dell receive the item
I check the FedEx website and the tracking information shows the package is still in my cityI don't know what happened and no body can tell me what happened
I placed an order for a laptop worth $1,455.29, but it was cancelled by DellBut they have charged me $1,and refused to refund me after they cancel my orderThe order number is $1,
I purchased a Dell CN printer about years ago I also purchased a premium warranty with next day in house support The fax machine is leaving a line down the middle of the page I talked to a technical support person who asked me to do some trouble shooting steps They were unproductive and made the situation worse I requested a technician sent to my house as per the warranty agreement I purchased and he refused He offered to replace the printer instead, because he claims I refused trouble shooting He asked for a good call back number and then just hung up on me I have no idea what is being done to resolve this issue
I purchased a brand new S2716DGR monitor and when it arrived at my house the Displayport wasn't functioning at all This connectivity is critical to provide the 144hz refresh rate, and G-Sync technology offered by the monitor After some brief troubleshooting trying a known working Displayport cable, I opened the technical chat support on July 26, This chat took over an hour before I was able to get an RMA request for a new monitor I was explained that by US law the monitor had to be labeled as refurbished because they had to take out the monitor to test before sending I explicitly asked if they were sending a new monitor, that they were taking out They confirmed that they were taking a new monitor out and just testing it, but due to US laws it had to be labeled as refurbished On Tuesday July 27th around 4am I got an email saying the monitor had shipped, but it had no tracking information That night I re-opened a support chat and after another hour or so I was told t
I purchased a Dell Venue Tablet in November of with a year extended warranty Since receiving the item, it has been returned to the manufacturer times with the same defect
After being returned on December 15, a refurbished item was sent in its place, which still had the same defect and worked for days
I returned the refurbished tablet to Dell on January 30, with a UPS label they sent to me days later, they have not attempted to repair the item Nor have they sent me a different refurbished item
I have attempted to contact the company numerous times Each time I have been told that they are sending me back the defective tablet, AND a new refurbished tablet Yet I have not received either item yet In the past, I have always received notification with tracking numbers via email No information has been sent to prove that either item is in transit
No matter what, this is an ongoing issue, and I have been unable to communicate with anyone from
I purchased a Dell Inspiron through QVC in August and the device was received and registered in September Since receiving this computer, I have had serious issues with device performance and horrible response time and no resolve with each phone call, the problems get worse Computer frequently shuts down, very very slow, no mouse control and now the video drivers are blown and I cannot watch any video streaming What is most horrible is the fact that I cannot speak to one American at this American company All are foreigners who I cannot understand and they cannot understand me
Television (SKU ***) purchased on NOV 2016, specifically included a $Dell Gift Card Dell has NEVER provided me with the gift card I have contacted Dell customer service MANY times about this issue, but still no gift card Order *** Dell Purchase ID ***
Dell is the absolute worst company I have ever dealt withA month after my warranty expired got the dreaded blue screenPaid $on the phone and they could not fix itGot my $ backTook it to my own repair guy, paid $and he said it was a lemonDefective hard drive and other issuesCalled back Dell and asked for restitution or any kind of help and they told me computers break, you should have gotten a longer warrantyThat's Dell customer service at it's bestI emailed the guy I spoke to and said wouldn't you rather help one customer who has had a bad experience or lose a customer for life and he could not care lessI will tell everyone I know not to buy a Dell
I have laptop for work which was purchased with a year service and support contract This laptop was purchased in July In December I began to have issues with the laptop HDMI portI officially started a service request with Dell December 27, At first they were helpWhen he left I let my service representative know and they said they would have someone out the next day with a new motherboard and keyboard
This is when the more concerning issues began to occurI informed my service representative that if they could not have a technician out the next day in the morning then to reschedule me for the following Friday since I was leaving the countryNo response from them or the representative subbing in for themThis is the second time I told my service representative the dates I would be out of the country and not to send techniciansWell I received an automated call that afternoon saying they would not make it to my house that day (fine since I was already hea
On May I was a victim of an account compromise and identity theft After multiple attempts of contacting Dell I was able to cancel the fraudulent order After further headaches trying to contact Dell I found a backdoor way of submitting a complaint Among the requests I had, I wanted to have Dell delete my account since it was compromised and for them to remove me from their e-mail list since I have no intentions with doing business with Dell again To this date the account is still accessible and I still receive e-mails from Dell
On 08-26-I ordered a laptop over the phone from Dell IncThis laptop was to be delivered to *** *** ***, to my daughter who is a student there A Dell sales rep named *** *** took my order and within two hours I received email confirmation of the orderI noticed that the shipping address was incomplete so I called Dell back but did not get to speak With *** ***However, after a minutes on the phone with another sales repI was assured that the shipping address had been corrected and that my daughter would get the laptop with two days
Three days later on 08-29-I received an email from *** ***@Dell.com stating that my order had been cancelled because of concerns over the card I used for paymentI then logged onto my account on the Dell customer website and could find no record of my order being cancelledOn the contrary, my order had been fully processed with payment having been made and the funds deducted from my checking accoun
First, the products must not be very good because my laptop stopped working after months on March
I called Customer Service on March and every step of the service process seems to be done incorrectly
It is now 4/19/and the computer is still not fixed
At the end of February I bought a brand new Inspiron series laptop from DellI signed up for online college classes before buying the laptop and will end up spending tens of thousands of dollars to further my educationI bought this laptop to make sure that I would not run into computer problemsRight after I got the computer, about a week, I started having issues, the computer shut off on it’s ownI thought at first that it was flukeSo I gave it a few weeksIt happened again the following week, then again the nextI called Dell’s tech support and told them what was going on, they took over my computer and installed a lot of updates, thinking that would solve the problemIt did not but since they used all my internet data for the month I could not deal with the issue again until the following monthI had talked with a tech representative and told them which day and time would be best to try and resolve the issue, they never calledI work a full time job and have full
I own a Dell Inspiron laptop computer (Service tag: *** with days remaining on Premium Support)
Todays repair tag issued: Service Number : *** Contact Name : *** ***
The right lid hinge on the computer broke from where it's secured and caused the WiFi antenna to break and the lid no longer opens and closes correctly
When I called this in for repair I was told that this was obviously my fault through abuse and that it would cost me about $to have it repaired
After doing some research this evening I found that this break is a very common one for the Dell series computer including a number of times where the same computer was repeatedly repaired for the same issue
(SEE: ***)
I feel that this issue is the caused from a design flaw that should allow for warranty repair